HP A7533A Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1
HP A7533A - Brocade 4Gb SAN Switch Base Manual
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- HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 1
53-1001187-01 24 November 2008 Fabric OS Troubleshooting and Diagnostics Guide Supporting Fabric OS v6.2.0 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 2
concerning any equipment, equipment feature, or service offered or to be offered by Brocade. Brocade reserves the right to make changes to [email protected] Document History Title Fabric OS Troubleshooting and Diagnostics Guide Fabric OS Troubleshooting and Diagnostics Guide Publication number - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 3
command output 7 Building a case for your switch support provider 7 Basic information 7 Detailed problem information 8 Gathering additional information 9 Chapter 2 General Issues In this chapter 11 Licensing issues 11 Fabric OS Troubleshooting and Diagnostics Guide iii 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 4
Connection problems 23 Downloading a correct configuration 36 Reconciling a domain ID conflict 37 Configuration Issues In this chapter 39 Configupload and download issues 39 Gathering additional information 41 Brocade configuration form 42 iv Fabric OS Troubleshooting and Diagnostics Guide - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 5
troubleshooting tips 43 Firmware download issues 44 Troubleshooting firmwareDownload 46 Gathering additional information 46 USB error handling 46 Considerations for downgrading firmware In this chapter 65 Link issues 65 Fabric OS Troubleshooting and Diagnostics Guide v 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 6
Fibre Channel connectivity problems 72 Checking for zoning problems 73 Gathering Supported hardware 79 Port mirroring considerations 80 Port mirroring management 81 FTRACE concepts 82 Fibre Channel trace information 82 FICON Fabric Issues In this chapter 89 FICON issues 89 Troubleshooting - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 7
transfer of trace dumps 115 Setting up periodic checking of the remote server 115 Saving comprehensive diagnostic files to the server 115 Diagnostic tests not supported by M-EOS 9.6.2 and FOS 6.0 . . . .116 Fabric OS Troubleshooting and Diagnostics Guide vii 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 8
Appendix A Appendix B Index Switch Type Hexadecimal viii Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 9
for performing firmware downloads, as well troubleshooting information. • Chapter 10, "FCIP Issues," provides information and procedures to troubleshoot FCIP tunnel issues. • Chapter 11, "FICON Fabric Issues," provides information and procedures to troubleshooting FICON related problems. • Chapter - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 10
this document • Information that was added: - Support for new hardware platforms: • Brocade DCX-4S enterprise-class platform (8 Gbps) - Virtual Fabrics, including logical switch support • Supported on the DCX, DCX-4S, 5300, and 5100 x Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 11
for gathering additional information - FCIP troubleshooting support • Provided additional information on FTRACE - Brocade HBA feature support • FC Ping between devices (GUI and CLI support) - Miscellaneous • FC Ping to switch WWN • Path information similar to traceroute CLI output • RAS enhancements - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 12
in this manual. They are , firmware, Brocade and Fibre Channel, see the Brocade Glossary. For definitions of SAN-specific terms, visit the Storage Networking Industry Association online dictionary at: http://www.snia.org/education/dictionary xii Fabric OS Troubleshooting and Diagnostics Guide - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 13
site and are also bundled with the Fabric OS firmware. Other industry resources • White papers, online demos, and data sheets are available through the Brocade Web site at http://www.brocade.com/products/software.jhtml. • Best practice guides, white papers, data sheets, and other documentation is - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 14
the switch or fabric behavior immediately following the problem, and specific questions • Description of any troubleshooting steps already performed and the results • from you. Forward your feedback to: [email protected] xiv Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 15
Provide the title and version number of the document and as much detail as possible about your comment, including the topic heading and page number and your suggestions for improvement. Fabric OS Troubleshooting and Diagnostics Guide xv 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 16
xvi Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 17
1 In this chapter •Troubleshooting overview 1 •Most common problem areas 2 •Questions for common symptoms 2 •Gathering information for your switch support provider 5 •Building a case for your switch support provider 7 Troubleshooting overview This book is a companion guide to be used in - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 18
possible areas to check. You may notice that an intermittent connectivity problem has lots of variables to look into, such as the type of connection between the two devices, how the connection is behaving, and the port type involved. 2 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 19
Fabric merge fails Areas to check Firmware or application download Hardware connections Firmware or application download FTP or SCP server or " Chapter 2, "General Issues" Chapter 2, "General Issues" Chapter 3, "Connections Issues" Fabric OS Troubleshooting and Diagnostics Guide 3 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 20
between switches No light on LEDs Performance problems Port cannot be moved SCSI retry errors fabric Switch reboots during configup/download Syslog messages Trunk bounces Security Chapter 9, "Zone Issues" Chapter 9, "Zone Issues" 4 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 21
support provider 1 Gathering information for your switch support provider If you are troubleshooting a production system, you must gather data quickly. As soon as a problem Remote Dir[support]: Auto file transfer parameters changed Fabric OS Troubleshooting and Diagnostics Guide 5 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 22
the active CP). • On platforms that support USB devices, you can use your Brocade USB device to save the support files. To use your USB device, instructions. 4. Type the command or start the process to capture the required data on the console. 6 Fabric OS Troubleshooting and Diagnostics Guide - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 23
or SSH utility vendor for instructions. 4. Type the command or start the process to capture the required data on the console. Building a case for your switch support provider The following form should Are you using NPIV? Yes or no. Fabric OS Troubleshooting and Diagnostics Guide 7 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 24
only on the Brocade 300, 5100, 5300 and the Brocade DCX enterprise-class platform. supportShow output • Host information: OS version and patch level HBA type HBA firmware version HBA driver version Configuration settings 8 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 25
case for your switch support provider 1 • Storage information: Disk/tape type Disk/tape firmware level Controller type Controller firmware level Configuration settings Storage software (such as EMC Control Center, Veritas SPC, etc.) 8. If this is a Brocade 48000, Brocade DCX or DCX-4S - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 26
1 Building a case for your switch support provider 10 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 27
so you cannot apply one license to different switches. Before calling your switch support provider, verify that you have the correct licenses installed by using the licenseIdShow NTP, refer to the Fabric OS Administrator's Guide. Fabric OS Troubleshooting and Diagnostics Guide 11 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 28
RAS logs is necessary to prevent minor problems from becoming larger issues, or in catching problems at an early stage. Below are some common problems that can occur with or in your system switch supplier for further investigation. 12 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 29
in). Checking the switch temperature 1. Log in to the switch as user. 2. Enter the tempShow command. 3. Check the temperature output. Refer to the hardware reference manual for your switch to determine the normal temperature range. Fabric OS Troubleshooting and Diagnostics Guide 13 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 30
psShow command. 3. Check the power supply status. Refer to the appropriate hardware reference manual for details regarding the power supply status. OK absent unknown predicting failure faulty Power to recover from the failure. 14 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 31
troubleshoot Fibre Channel routing connectivity and performance. Generate and route an ECHO The FC-FC Routing Service payload sent. This is useful for diagnosing data-dependent problems in the fabric link. The pattern bytes are specified as Troubleshooting and Diagnostics Guide 15 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 32
ports specified. • Generates an ELS (extended link service) ECHO request to the source port specified and . • Ignore the ELS request. There are some devices that do not support the ELS ECHO request. In these cases, the device will either not OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 33
ID. Identifying the switch by name or WWN is not accepted. Use the pathInfo command in the following syntax: pathinfo destination_switch [source_port[destination_port]] [-r] [-t] Fabric OS Troubleshooting and Diagnostics Guide 17 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 34
default. The embedded port can be selected manually by entering the value of MAX_PORT. MAX_PORT stands for the maximum number of ports supported by the local switch. Specifies the port on 2 1G 1000 Port E 2 Tx Rx Tx Rx 18 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 35
to the host and import them faster. This helps sensitive hosts to do a quick discovery without timing out or cause an application failure. Fabric OS Troubleshooting and Diagnostics Guide 19 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 36
feature off. • Load balancing In most cases this should be set to off. Use the dlsReset command to turn off the function. 20 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 37
21 •Link issues 23 •Connection problems 23 •Link failures 25 •Marginal passing though any switch port. This is only supported between F_Ports. • VE_Port-A virtual E_Port. A services or routing topology information from one edge fabric to another. Fabric OS Troubleshooting and Diagnostics Guide - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 38
shows the process behind port initialization. Understanding this process can help you determine where a problem resides. For example, if your switch cannot form an E_Port, you understand that the to Fabric OS Command Reference. 22 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 39
manual problems If a host is unable to detect its target, for example, a storage or tape device, you should begin troubleshooting the problem at the switch. Determine if the problem troubleshooting procedure ("Checking the name server (NS)" on page 24). Fabric OS Troubleshooting and Diagnostics Guide - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 40
problems /output (MPIO) software if it is being used. • The driver settings and binaries are up to date. • The device Basic loop initialization failure" on page 26 as the next potential trouble spot. Checking the name server (NS) 1. Enter the Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 41
(using the fcpProbeShow command). If these queries do not help solve the problem, contact the support organization for the product that appears to be inaccessible. • If the device static speed through the portCfgSpeed command. Fabric OS Troubleshooting and Diagnostics Guide 25 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 42
.078 PORT Rx3 23 20 22000000,00000000,ffffffff,11050100 Received LISA frame The LISA frame indicates that the loop initialization is complete. 26 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 43
the loop initialization. This behavior sometimes causes trouble with old HBAs. Checking for a point-to is another switch, the port becomes an E_Port. If there is a problem with the fabric device, enter the portCfgGPort to force the port to try Troubleshooting and Diagnostics Guide 27 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 44
your switch support provider for assistance problems. If the problem stops or goes away, the switch port or the SFP is marginal (proceed to step 4) If the problem does not stop or go away, see step 7. 4. Replace the SFP on the marginal port. 28 Fabric OS Troubleshooting and Diagnostics Guide - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 45
problem still exists. • If the portErrShow output displays a normal number of generated errors, the issue is solved. • If the portErrShow output still displays a high number of generated errors, follow the troubleshooting No_Module Fabric OS Troubleshooting and Diagnostics Guide 29 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 46
No_Module No_Sync Online No_Module No_Module Online E-Port 10:00:00:05:1e:34:d0:05 "1_d1" L-Port 13 public L-Port 13 public 30 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 47
10:00:00:06:2b:0f:6c:1f E-Port 10:00:00:05:1e:34:d0:05 "1_d1" Pinpointing problems with device logins 1. Log in to the switch as admin. 2. Enter the switchShow command; then, check for helps identify the source of the CRC error. Fabric OS Troubleshooting and Diagnostics Guide 31 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 48
longer than the hold time allows. One problem this could be related to is ISL 0 0 0 0 0 0 0 0 1 0 0 29: 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 30: 664k 6.7k 0 0 0 0 0 0 6 0 0 1 2 0 0 31: 12 4 0 0 0 0 0 0 3 0 0 1 2 0 0 (output truncated) 32 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 49
8 LIM 0 16:52:42.572 PORT Tx3 8 12 22000000,00000000,ffffffff,11010000 16:52:42.572 PORT Rx3 8 12 22000000,00000000,ffffffff,11010000 Fabric OS Troubleshooting and Diagnostics Guide 33 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 50
count] [-ports itemlist] [-setfail mode] Used to isolate problems to a single replaceable element and isolate problems to near-end terminal equipment, far-end terminal equipment, or Reference for additional command information): 34 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 51
fabric parameters individually," next). • Incorrect PID setting (see Fabric OS Administrator's Guide). • Incompatible zoning configuration (see Chapter 9, "Zone Issues"). • Domain ID be identical on each switch for a fabric to merge: Fabric OS Troubleshooting and Diagnostics Guide 35 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 52
switch. Downloading in this manner reconciles any discrepancy in the fabric parameters and allows the segmented switch to rejoin the main fabric. For details on uploading and downloading configurations, see the Fabric OS Administrator's Guide. 36 Fabric OS Troubleshooting and Diagnostics Guide 53 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 53
the next available domain ID to the new switch during this process. 7. Repeat step 4 through step 6 if additional switches have conflicting domain IDs. Fabric OS Troubleshooting and Diagnostics Guide 37 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 54
3 Segmented fabrics 38 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 55
Aug 15 15:13 support\ 106MB 2007 Aug 24 05:36 support1034\ 105MB 2007 Aug 23 06:11 config\ 0B 2007 Aug 15 15:13 firmware\ 380MB 2007 Aug 15 15:13 FW_v6.0.0\ 380MB 2007 Aug 15 15:13 Available space on usbstorage 74% Fabric OS Troubleshooting and Diagnostics Guide 39 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 56
and download issues 163.163.50 Connected to 192.163.163.50 220 Welcome to Education Services FTP service. User (10.255.252.50:(none)): upd20 331 Please specify the Guide. • You do not have permission to write to directory on the FTP or SCP server. 40 Fabric OS Troubleshooting and Diagnostics Guide - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 57
and password are incorrect. The switch reboots during the configuration download. Probable cause and recommended action Issue the command again. Gathering the problem. Send this and all logs to your switch support provider. Fabric OS Troubleshooting and Diagnostics Guide 41 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 58
Warning) Downloading configuration without disabling the switch was unsuccessful. (Audit log) Brocade configuration form Use this form as a hard copy reference for your configuration information. In the hardware reference manuals for the Brocade 48000 and DCX modular switches there is a guide for FC - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 59
tips 43 •Firmware download issues 44 •Troubleshooting firmwareDownload 46 •USB error handling 46 •Considerations for downgrading firmware 47 Blade troubleshooting tips This chapter refers to the following specific types of blades inserted into either the Brocade 48000 director or Brocade DCX or - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 60
firmware download will time platform supports a firmware/v6.2.0 Network Protocol(1-auto-select, 2-FTP, 3-SCP) [1]: 2 Password: Server IP: 192.126.168.115, Protocol IPv4 Checking system settings for firmwaredownload... Firmware access timeout. 44 Fabric OS Troubleshooting and Diagnostics Guide - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 61
to monitor its progress. If you are sure there is no firmware download in progress and the error still shows up, you can reboot the switch to remedy it. If the problem persists, contact your switch support provider. Example of a firmwaredownload already in progress switch:admin> firmwaredownload - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 62
check performs troubleshooting and automatically checks for any blocking conditions. If the firmware download fails, see problem persists, package together all of the information (the Telnet session logs and serial console logs, output from the supportSave command) for your switch support - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 63
downloading the specified firmware: Non-disruptive firmwaredownload is not supported when downgrading to 6.1. Please use firmwaredownload -s to download the 6.1 firmware Type of Firmware (FOS, SAS, or any application) [FOS]: Fabric OS Troubleshooting and Diagnostics Guide 47 53-1001187- - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 64
one or more Brocade FC8-18 AP blades (blade ID 43) in the system. Brocade Encryption Blade FC8-18 AP blades are not supported on firmware v6.1.1 or earlier, so the firmware download operation failed. v6.0.0 before upgrading to v6.1.0 48 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 65
that does not support IPv6. Use the ipAddrSet command to change the IPv6 addresses to IPv4 addresses. Platform These messages are switch features or fabric-wide settings that need to be removed or disabled before downgrading the firmware. Fabric OS Troubleshooting and Diagnostics Guide 49 53 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 66
upgrade to firmware v6.0.0. This firmware does not support Brocade 24000 platform. Probable cause and recommended action The Brocade 24000 does not support firmware v6.0.0. Download firmware v5.3.x on the size before downgrading. 50 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 67
download operation was attempting to upgrade a system to Fabric OS v6.0.0 with long-distance ports in L0.5, L1, or L2 modes. Long-distance ports in these modes are not supported in firmware v6.0.0 or later, so the firmware . Fabric OS Troubleshooting and Diagnostics Guide 51 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 68
refer to any zone settings that need to be fixed prior to downgrading the switch's firmware. Cannot downgrade due to the presence of broadcast zone(s). Remove or disable them before Use the fcrLsanMatrix command to disable the LSAN. 52 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 69
information at the prompts. Symptom Unable to log in as root password. Probable cause and recommended action To recover your root password, contact your switch service provider. Fabric OS Troubleshooting and Diagnostics Guide 53 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 70
How to recover boot PROM password? Contact your switch service provider and provide the recovery string. Refer to the Fabric OS Administrator's Guide for more information on setting the boot PROM password. mode on the switch to ON. 54 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 71
ELS frame, are blocked by the switch. During this time, the Fibre Channel driver rejects all other ELS frames. The F_Port will not form until the AUTH_NEGOTIATE is for your switch support provider. • Perform a supportSave -n command. Fabric OS Troubleshooting and Diagnostics Guide 55 53-1001187- - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 72
correctly for your network. If you continue to have problems, collect the data in the next section and contact your switch support provider. Gathering additional information In addition to supportSave, the random number generator. 56 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 73
access is disabled you will not be able to exit out of the reboot. You will need to send the switch back to your switch service provider for repair. Fabric OS Troubleshooting and Diagnostics Guide 57 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 74
6 FIPS issues 58 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 75
) is not supported. • A logical fabric cannot have EX_Ports using extended ISLs and cannot serve as a backbone to any EX_Port traffic. Similarly, the default switch cannot be part of a fabric that serves as a backbone to any EX_Port traffic. Fabric OS Troubleshooting and Diagnostics Guide 59 53 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 76
XISL use turned on. Although VE_Ports are allowed in a base switch, Fabric OS v6.2 does not support the use of VE_Ports to carry traffic for logical fabrics using XISLs. They can be used to carry the lfCfg --lislenable command. 60 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 77
message indicates the specified switch in the logical fabric using XISLs is running an incompatible firmware version and must be upgraded to Fabric OS v6.2.0. Base switch issues All logical base switch and then create a new one. Fabric OS Troubleshooting and Diagnostics Guide 61 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 78
the Fabric OS Administrator's Guide. Symptom Validation of switch configuration changes is not supported on this platform. the platform, for example, slot 0 on a Brocade DCX or slot 12 on a Brocade DCX-4S. Symptom Slot must be enabled to Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 79
action Each platform that supports Virtual Fabrics has a maximum number of logical switches that may be supported. The platform has problem. Once the configuration discrepancy has been fixed, you may use slotPowerOff followed by slotPowerOn to recover. Fabric OS Troubleshooting and Diagnostics Guide - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 80
guidelines to gather additional data for your switch support provider: • Perform the supportSave command. • If not sure about the problem area, perform the supportSave command on all chassis switches of the affected E_Port. 64 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 81
recommended action Use the trunkDebug port1 port2 command to troubleshoot the problem, as shown in the following procedure. 1. Connect support trunking. • A trunking license is required. • Trunking is not supported in switch interoperability mode. Fabric OS Troubleshooting and Diagnostics Guide - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 82
ports are not the same speed or they are not set to an invalid speed. Manually set port speeds to a speed supported on both sides of the trunk. • The ports are not set to the same issuing the commands portDisable and portEnable. 66 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 83
following overview provides a basic starting point for you to troubleshoot your zoning problem. 1. Verify that you have a zone problem. 2. Determine the nature of the zone conflict. (the status that has been activated by cfgEnable) Fabric OS Troubleshooting and Diagnostics Guide 67 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 84
together by ISLs and do not communicate to each other. Each switch appears as a separate fabric when you use the fabricShow command. 68 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 85
limitation. Different Fabric OS versions support different zone database sizes, for example pre-Fabric OS v5.2.0 supports 256 KB and Fabric OS v5.2.0 and later support 1 MB. • Whether consistent with the correct configuration. Fabric OS Troubleshooting and Diagnostics Guide 69 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 86
as admin. 2. Enter the switchDisable command on all problem switches. 3. Enter the cfgDisable command on each switch. 4. Enter the cfgClear command on each switch. 5. Enter the cfgSave command on each switch to commit the change. 70 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 87
. One simple approach to making sure that the zoneset members are in the same order is to keep the members in alphabetical order. Fabric OS Troubleshooting and Diagnostics Guide 71 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 88
for Fibre Channel connectivity problems Enter the fcPing command • Generates an ELS (Extended Link Service frame) ECHO request to the source ELS request. There are some devices that do not support the ELS ECHO request. In these cases, the device Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 89
> For details about the fcPing command, see the Fabric OS Command Reference. Checking for zoning problems 1. Enter the cfgActvShow command to determine if zoning is enabled. • If zoning is enabled, zone access mode to No Access. Fabric OS Troubleshooting and Diagnostics Guide 73 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 90
. Gathering additional information Collect the data from a supportSave -n command. Then collect the data from the cfgTransShow command. For the port having the problem, collect the data from the filterPortShow command. 74 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 91
=64 rtt=0ms ttl=64 Reply from 11.1.1.2: bytes=64 rtt=0ms ttl=64 Reply from 11.1.1.2: bytes=64 rtt=0ms ttl=64 Fabric OS Troubleshooting and Diagnostics Guide 75 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 92
the tunnel must have defined ipRoute entries. Refer to the Fabric OS Administrator's Guide to review the setup of the ipRoute. 6. Confirm FCIP tunnel is configured can be examined to further troubleshoot the FCIP connectivity. 76 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 93
and offline. Probable cause and recommended action A bouncing tunnel is one of the most common problems. This issue is usually because of an over commitment of available bandwidth (trying to push removed automatically at this point. Fabric OS Troubleshooting and Diagnostics Guide 77 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 94
or all of the FCIP tunnels • portShow fciptunnel -all -params • portShow fciptunnel -all -perf • portShow fciptunnel -all -credits • portCmd 78 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 95
Brocade 5000 • Brocade 5100 • Brocade 5300 • Brocade 7500 • Brocade 7600 • Brocade 48000 with chassis option 5 • Brocade DCX Backbone • Brocade DCX-4S Backbone Port mirroring can be used on the following blades within a chassis: • FC4-32 32-port blade Fabric OS Troubleshooting and Diagnostics Guide - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 96
known addresses or embedded frame traffic. • Using firmware download to downgrade to previous Fabric OS releases that do not support port mirroring requires that you remove all port mirror ports on the defined domain can be used. 80 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 97
frame drop between two endpoints. • Using the firmware download procedure to downgrade to previous Fabric OS releases that do not support port mirroring requires that you remove all the port . For example, the ALPA for loop devices. Fabric OS Troubleshooting and Diagnostics Guide 81 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 98
FTRACE enables troubleshooting of problems using a Telnet session rather than sending an analyzer or technical support personnel to (FTRACE) records user-defined messages and events on the Brocade FR4-18i and the 7500. The portCfg command uses the Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 99
OFF or ON, for example slots containing the FR4-18i. The Brocade 7500, which is not slot based, requires a reboot. See of these commands. FTRACE is a support tool used primarily by your switch support provider. FTRACE includes the ability to Troubleshooting and Diagnostics Guide 83 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 100
a slot or chassis reboot 1. Enter the portShow ftrace /geX tunnelID con command. 2. Enter the portShow ftrace /geX tunnelId stats command. 84 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 101
blade processor (BP). The following command is used to save ge1 tunnel 0 buffer ID 0 to the BP: switch:admin> portshow ftrace ge1 0 save 0 Fabric OS Troubleshooting and Diagnostics Guide 85 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 102
pool. To check in the trace buffer, issue the following command: switch:admin> portshow ftrace ge1 0 ci 0 Buffer 0 is now checked in 86 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 103
off of the switch. Refer to Chapter 13, "Working With Diagnostic Features" for more information on saving comprehensive diagnostic files to the server. Fabric OS Troubleshooting and Diagnostics Guide 87 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 104
10 FTRACE concepts 88 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 105
this chapter •FICON issues 89 •Troubleshooting FICON 90 •Troubleshooting FICON CUP 93 •Troubleshooting FICON NPIV 94 FICON issues Any information you need to verify that FICON has been set up correctly can be found in the Fabric OS Administrator's Guide. Symptom The Control Unit Port cannot - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 106
support the required distance. Both ends of the optical link must have the matching FOSA (SFP) types. Troubleshooting FICON This section provides information gathering and troubleshooting techniques necessary to fix your problem . 90 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 107
firmware of the array in use. • Read Brocade Release Notes for specific version of Fabric OS being installed. The following sources provide useful problem-solving information: • The standard support 0x00 Node Parameters 0x200a5d Fabric OS Troubleshooting and Diagnostics Guide 91 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 108
. Brocade Advanced features software package (Advanced Zoning, Trunking, Fabric Watch, Extended fabric) license activation is required. Gathering additional information In addition to the information you would collect for your support provider mentioned in Chapter 1, "Introduction to Troubleshooting - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 109
to enable it. • CUP is only supported on FOS v4.4.0 or later • Add FICON_CUP license • Ensure no device is plugged into port 254 on the Brocade 48000 director. • Switchshow - make sure fix as there is no known firmware solution. Fabric OS Troubleshooting and Diagnostics Guide 93 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 110
Brocade SilkWorm switches do not fully implement all CUP commands needed to collect all performance data on a switch. Upgrade your switch to Fabric OS v6.1.0, where the performance data is captured. Troubleshooting v5.1.0 and above. 94 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 111
FC4-16IP is not supported in the Brocade DCX or DCX-4S enterprise-class platforms. Symptom iSCSI host reports connection failed. Probable cause and recommended action Network connectivity is having problems Fabric OS Troubleshooting and Diagnostics Guide 95 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 112
command. Or the target is not compatible with fcLunQuery. Create a virtual target and add LUNs manually using the iscsiCfg command. Symptom Cannot get GE ports to go to Online state. Probable cause or fast Ethernet interfaces. 96 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 113
12 Zoning Zoning The following issues address zoning problems that can occur in iSCSI. Symptom No DDSet or zoning configuration enabled and iSCSI iscsiCfg - -show ddset command. Make sure it is reported as enabled and committed. Fabric OS Troubleshooting and Diagnostics Guide 97 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 114
initiators are in the same zone as the targets. Display the port WWN of the iSCSI virtual initiators using the nsShow command. 98 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 115
112 •Automatic trace dump transfers 114 •Diagnostic tests not supported by M-EOS 9.6.2 and FOS 6.0 116 About Fabric whenever it is installed into a director chassis. • Manually using Fabric OS CLI commands. The error messages generated Troubleshooting and Diagnostics Guide 99 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 116
has to be captured using a Telnet client. To save a set of files that customer support technicians can use to further diagnose the switch condition, enter the supportSave command. The command to find a root file system on hda2... 100 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 117
.c, line: 318 2005/03/31-20:12:48, [FSS-5002], 0,, INFO, SW4100_P45, Services starting a COLD recovery, mdev.c, line: 638 2005/03/31-20:12:49, [MFIC- services are started and the boot process displays additional console status and progress messages. Fabric OS Troubleshooting and Diagnostics Guide - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 118
monitor DOWN WWN servers monitor HEALTHY Standby CP monitor HEALTHY Blades monitor HEALTHY Core Blades monitorHEALTHY Flash monitor HEALTHY Marginal ports monitorHEALTHY 102 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 119
. Displays logical switch attributes, including the fabric ID (FID) associated with the logical switch and the switch role (default switch or base switch). Fabric OS Troubleshooting and Diagnostics Guide 103 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 120
UN). The speed can be fixed, negotiated, or auto-negotiated. The port status. Protocol support by GbE port. Information about the port. This section may be blank or display the problems: • chassisDisable - disables all the ports in the chassis 104 Fabric OS Troubleshooting and Diagnostics Guide - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 121
are not supported in the logical switch context. If Virtual Fabrics-mode is not enabled, then these commands are available to the switch. Port information Use the following instructions to view information about ports and to help diagnose if your switch is experiencing port problems. Viewing the - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 122
with FTB type 6 miss er_zone_miss 0 frames with hard zoning miss er_lun_zone_miss 0 frames with LUN zoning miss er_crc_good_eof 0 Crc error with good eof 106 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 123
0 26: 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 27: 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 28: 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 29: 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 30: 664k 6.7k 0 0 0 0 0 0 6 0 0 1 2 0 0 31: 12 4 0 0 0 0 0 0 3 0 0 1 2 0 0 (output truncated) Fabric OS Troubleshooting and Diagnostics Guide 107 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 124
type. For detailed specifications on these components, refer to the switch hardware reference manual. The specific output from the status commands varies depending on the switch type. is present but rotating too slowly or stopped. 108 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 125
switch. The possible temperature status values are: • OK-Temperature is within acceptable range. • FAIL-Temperature is outside of acceptable range. Damage might occur. Fabric OS Troubleshooting and Diagnostics Guide 109 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 126
saved across power cycles and reboots. The Brocade 48000 director and the Brocade DCX and DCX-4S enterprise-class platforms /SSH/RSH. IP Addr: 192.168.38.2050 Since RASlog supports Virtual Fabrics and logical switches, the FID (Fabric ID) displays Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 127
each port as a circular buffer. The range of lines is 32768 to 65536 for the Brocade 48000 and the Brocade 7500 switch. For all other switches, the number of lines range from 8192 to 16384. all or particular ports, with page breaks. Fabric OS Troubleshooting and Diagnostics Guide 111 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 128
an IP-based service for logging system messages supports UNIX local7 facilities (the default facility level is 7). Configuring for syslogd involves configuring the host, enabling syslogd on the switch, and, optionally, setting the facility level. 112 Fabric OS Troubleshooting and Diagnostics Guide - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 129
Syslogd configuration 13 Configuring the host Fabric OS supports a subset of UNIX-style message severities that default to the UNIX local7 10.1.2.4 switch:admin> syslogdipadd 10.1.2.5 switch:admin> syslogdipadd 10.1.2.6 Fabric OS Troubleshooting and Diagnostics Guide 113 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 130
so that diagnostic information is transferred automatically to a remote server. If a problem occurs, you can then provide your customer support representative with the most detailed information possible. To ensure the best service, you should set up for automatic transfer as part of standard switch - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 131
remote server 1. Verify that the FTP service is running on the remote server. 2. as admin. 2. Enter the following command: switch:admin> supportftp -e Support auto file transfer enabled. Setting up periodic checking of the remote server OS Troubleshooting and Diagnostics Guide 115 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 132
tests not supported by M-EOS 9.6.2 and FOS 6.0 The diagnostic tests portTest and spinFab are designed to work between two Brocade-attached switches. These diagnostics will fail if the B-series switch is linked to an M-series switch. 116 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 133
switchShow command. When you are gathering information to give to your switch support provider, you may be asked the switch model. If you do not 4018 55 7600 58 5000 61 4424 62 Brocade DCX BLOOM BLOOM BLOOMII BLOOMII BLOOMII GoldenEye Troubleshooting and Diagnostics Guide 117 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 134
switch model ASIC 64 5300 GoldenEye2 66 5100 Condor2 67 Brocade Encryption Switch Condor2 68 Brocade Encryption Blade Condor2 69 5410 GoldenEye2 71 300 GoldenEye2 switch 8 Gbit 192-port core fabric backbone 118 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 135
table Decimal 01 02 03 04 05 06 07 08 09 10 Hex 01 02 03 04 05 06 07 08 09 0a Fabric OS Troubleshooting and Diagnostics Guide 119 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 136
Hex b5 b6 b7 b8 b9 ba bb bc bd be Decimal 191 192 193 194 195 196 197 198 199 200 120 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 137
Hex f1 f2 f3 f4 f5 f6 f7 f8 f9 fa Decimal 251 252 253 254 255 Hex fb fc fd fe ff Fabric OS Troubleshooting and Diagnostics Guide 121 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 138
B Hexadecimal 122 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 139
, 97 nsShow, 96, 98 portCfg, 95 portCmd, 95 portShow, 95 command output, 7 common problem areas, 2 symptoms, 2 configdownload fails, 3 configupload fails, 3 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01 configuration download fails, 41 save to a host, 39 switch reboots during the - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 140
69 zone configuration members, 71 zone conflict, 69 zoning problems, 73 fan components, 13 fans, status of, 108 ' state, 44 broadcast zone(s), 52 cannot download the requested firmware, 45 cannot download with interop mode turned on, 45 cannot upgrade Troubleshooting and Diagnostics Guide 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 141
information, 7 detailed information, 8 FCIP information, 78 FICON information, 90 information for technical support, 5 H host connection failure, 95 iSCSI log out, 98 host application times out, 4 NS, 24 nsShow, 96, 98 NTP, 1 Fabric OS Troubleshooting and Diagnostics Guide 125 53-1001187-01 - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 142
problems , 80 multiple locations, 80 supported hardware, 79 port type E_Port download, 4 system status, 102 unable to join fabric, 4 switch boot issues, 14 switch message logs, 12 switch panic, 56 switch reboots during the configuration download, 41 Fabric OS Troubleshooting and Diagnostics Guide - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 143
a switch, 34 TI zone problem, 67 time is not in-sync, 11 troubleshooting certificates, 55 corrupt certificate, 55 60 firmwaredownload errors, 51 general troubleshooting, 59 Virutal Fabrics FID is 4 content mismatch, 4 resolving conflicts, 69 troubleshooting, 69 type mismatch, 4 zone errors broadcast - HP A7533A | Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1 - Page 144
128 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01
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Fabric OS
Troubleshooting and Diagnostics Guide
Supporting Fabric OS v6.2.0