HP AM866A Brocade Troubleshooting and Diagnostics Guide v6.1.0 (53-1000853-01, - Page 22

Storage software such as EMC Control Center, Veritas SPC, etc., HBA driver version

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1 Building a case for your switch support provider • What happened prior to the problem? • Is the problem reproducible? • If so, what are the steps to produce the problem? • What configuration was in place when the problem occurred? • A description of the problem with the switch or the fault with the fabric. • The last actions or changes made to the system environment: † settings † supportSave output; you can save this information on a qualified and installed Brocade USB storage device only on the Brocade 300, 5100, 5300 and the Brocade DCX enterprise-class platform. † supportShow output • Host information: † OS version and patch level † HBA type † HBA firmware version † HBA driver version † Configuration settings • Storage information: † Disk/tape type † Disk/tape firmware level † Controller type † Controller firmware level † Configuration settings † Storage software (such as EMC Control Center, Veritas SPC, etc.) 8. What and when were the last actions or changes made to the system environment? TABLE 3 Environmental changes Type of Change Date when change occurred 8 Fabric OS Troubleshooting and Diagnostics Guide 53-1000853-01

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8
Fabric OS Troubleshooting and Diagnostics Guide
53-1000853-01
Building a case for your switch support provider
1
•
What happened prior to the problem?
•
Is the problem reproducible?
•
If so, what are the steps to produce the problem?
•
What configuration was in place when the problem occurred?
•
A description of the problem with the switch or the fault with the fabric.
•
The last actions or changes made to the system environment:
±
settings
±
supportSave
output; you can save this information on a qualified and installed
Brocade USB storage device only on the Brocade 300, 5100, 5300 and the Brocade
DCX enterprise-class platform.
±
supportShow
output
•
Host information:
±
OS version and patch level
±
HBA type
±
HBA firmware version
±
HBA driver version
±
Configuration settings
•
Storage information:
±
Disk/tape type
±
Disk/tape firmware level
±
Controller type
±
Controller firmware level
±
Configuration settings
±
Storage software (such as EMC Control Center, Veritas SPC, etc.)
8.
What and when were the last actions or changes made to the system environment?
TABLE 3
Environmental changes
Type of Change
Date when change occurred