HP AM866A Brocade Troubleshooting and Diagnostics Guide v6.1.0 (53-1000853-01, - Page 72

Password recovery options, Protocol and certificate management issues

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6 Protocol and certificate management issues Symptom Unable to log into the boot PROM. Probable cause and recommended action To recover a lost boot PROM password, contact your switch service provider. You must have previously set a recovery string to recover the boot PROM password. This does not work on lost or forgotten passwords in the account database. Password recovery options The following table describes the options available when one or more types of passwords are lost. TABLE 11 Password recovery options Topic Solution If all the passwords are forgotten, what is the password recovery mechanism? Are these procedures non-disruptive recovery procedures? Contact your switch service provider. A non-disruptive procedure is available. If a user has only the root password, what is the password recovery mechanism? Use passwd command to set other passwords. Use passwdDefault command to set all passwords to default. How to recover boot PROM password? Contact your switch service provider and provide the recovery string. Refer to the Fabric OS Administrator's Guide for more information on setting the boot PROM password. How do I recover a user, admin, or factory password? Refer to "Password issues" on page 57 for more Contact your switch service provider. information. Symptom User is unable to modify switch settings. Probable cause and recommended action The most common error when managing user accounts is not setting up the default Admin Domain and access control list or role-based access control (RBAC). Errors such as a user not being able to run a command or modify switch settings are usually related to what role the user has been assigned. Protocol and certificate management issues This section provides information and procedures for troubleshooting standard Fabric OS security features such as protocol and certificate management. NOTE Secure Fabric OS is not supported in Fabric OS v6.1.0. 58 Fabric OS Troubleshooting and Diagnostics Guide 53-1000853-01

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58
Fabric OS Troubleshooting and Diagnostics Guide
53-1000853-01
Protocol and certificate management issues
6
Symptom
Unable to log into the boot PROM.
Probable cause and recommended action
To recover a lost boot PROM password, contact your switch service provider. You must have
previously set a recovery string to recover the boot PROM password.
This does not work on lost or forgotten passwords in the account database.
Password recovery options
The following table describes the options available when one or more types of passwords are lost.
Symptom
User is unable to modify switch settings.
Probable cause and recommended action
The most common error when managing user accounts is not setting up the default Admin Domain
and access control list or role-based access control (RBAC).
Errors such as a user not being able to run a command or modify switch settings are usually
related to what role the user has been assigned.
Protocol and certificate management issues
This section provides information and procedures for troubleshooting standard Fabric OS security
features such as protocol and certificate management.
NOTE
Secure Fabric OS is not supported in Fabric OS v6.1.0.
TABLE 11
Password recovery options
Topic
Solution
If all the passwords are forgotten, what is the
password recovery mechanism? Are these
procedures non-disruptive recovery procedures?
Contact your switch service provider. A non-disruptive
procedure is available.
If a user has only the root password, what is the
password recovery mechanism?
Use
passwd
command to set other passwords.
Use
passwdDefault
command to set all passwords to
default.
How to recover boot PROM password?
Contact your switch service provider and provide the
recovery string.
Refer to the
Fabric OS Administrator’s Guide
for more
information on setting the boot PROM password.
How do I recover a user, admin, or factory password?
Contact your switch service provider.
Refer to
“Password issues”
on page 57 for more
information.