HP AM866A Brocade Troubleshooting and Diagnostics Guide v6.1.0 (53-1000853-01, - Page 73

Is it CP0 or CP1?, TABLE 12

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Protocol and certificate management issues 6 Symptom Troubleshooting certificates Probable cause and recommended action If you receive messages in the browser or in a pop-up window when logging in to the target switch using HTTPS, refer to Table 12 for recommended actions you can take to correct the problem. TABLE 12 SSL messages and actions Message Action The page cannot be displayed The SSL certificate is not installed correctly or HTTPS is not enabled correctly. Make sure that the certificate has not expired, that HTTPS is enabled, and that certificate file names are configured correctly. The security certificate was issued by a company you have not chosen to trust.... The certificate is not installed in the browser. Install it as described in the Fabric OS Administrator's Guide. The security certificate has expired or is not yet Either the certificate file is corrupted or it needs to be updated. valid Click View Certificate to verify the certificate content. If it is corrupted or out of date, obtain and install a new certificate. The name on the security certificate is invalid The certificate is not installed correctly in the Java Plug-in. Install or does not match the name of the site file it as described in the Fabric OS Administrator's Guide. This page contains both secure and nonsecure Click No in this pop-up window. The session opens with a closed items. Do you want to display the nonsecure lock icon on the lower-right corner of the browser, indicating an items? encrypted connection. Gathering additional information For security-related issues, use the following guidelines to gather additional data for your switch support provider. • Perform a supportSave -n command. • If not sure about the problem area, collect a supportSave -n from all switches in the fabric. • If you think it may be related to E_Port authentication then collect a supportSave -n from both switches of the affected E_Port. • If you think this is a policy-related issue, FCS switch or other security server-related issue then use supportSave -n to collect data from the Primary FCS switch and all affected switches. • If login-related, then also include the following information: - Does login problem appear on a Serial, CP IP, or Switch IP address connection? - Is it CP0 or CP1? - Is the CP in active or standby? - Is it the first time login after firmwareDownload and reboot? Fabric OS Troubleshooting and Diagnostics Guide 59 53-1000853-01

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Fabric OS Troubleshooting and Diagnostics Guide
59
53-1000853-01
Protocol and certificate management issues
6
Symptom
Troubleshooting certificates
Probable cause and recommended action
If you receive messages in the browser or in a pop-up window when logging in to the target switch
using HTTPS, refer to
Table 12
for recommended actions you can take to correct the problem.
Gathering additional information
For security-related issues, use the following guidelines to gather additional data for your switch
support provider.
•
Perform a
supportSave -n
command.
•
If not sure about the problem area, collect a
supportSave -n
from all switches in the fabric.
•
If you think it may be related to E_Port authentication then collect a
supportSave -n
from both
switches of the affected E_Port.
•
If you think this is a policy-related issue, FCS switch or other security server-related issue then
use
supportSave -n
to collect data from the Primary FCS switch and all affected switches.
•
If login-related, then also include the following information:
-
Does login problem appear on a Serial, CP IP, or Switch IP address connection?
-
Is it CP0 or CP1?
-
Is the CP in active or standby?
-
Is it the first time login after
firmwareDownload
and reboot?
TABLE 12
SSL messages and actions
Message
Action
The page cannot be displayed
The SSL certificate is not installed correctly or HTTPS is not
enabled correctly. Make sure that the certificate has not expired,
that HTTPS is enabled, and that certificate file names are
configured correctly.
The security certificate was issued by a
company you have not chosen to trust….
The certificate is not installed in the browser. Install it as
described in the
Fabric OS Administrator’s Guide
.
The security certificate has expired or is not yet
valid
Either the certificate file is corrupted or it needs to be updated.
Click
View Certificate
to verify the certificate content. If it is
corrupted or out of date, obtain and install a new certificate.
The name on the security certificate is invalid
or does not match the name of the site file
The certificate is not installed correctly in the Java Plug-in. Install
it as described in the
Fabric OS Administrator’s Guide
.
This page contains both secure and nonsecure
items. Do you want to display the nonsecure
items?
Click
No
in this pop-up window. The session opens with a closed
lock icon on the lower-right corner of the browser, indicating an
encrypted connection.