HP BL685c HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide
HP BL685c - ProLiant - 4 GB RAM Manual
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- HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 1
HP ProLiant BL685c Generation 5 Server Blade Maintenance and Service Guide Part Number 457458-004 February 2009 (Fourth Edition) - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 2
Microsoft Corporation. AMD Opteron is a trademark of Advanced Micro Devices, Inc. Intended audience This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 3
...50 Using the HP c-Class Blade SUV Cable ...50 Connecting locally to a server blade with video and USB devices 50 Diagnostic tools ...53 Troubleshooting resources ...53 HP Insight Diagnostics...53 Integrated Management Log ...53 Array Diagnostic Utility ...54 USB support and functionality ...54 - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 4
...59 Mezzanine connector definitions ...60 DIMM slots ...61 System maintenance switch...61 System maintenance switch procedures 61 HP c-Class Blade SUV Cable...63 Specifications ...64 Environmental specifications ...64 Server blade specifications ...64 Acronyms and abbreviations...65 Index - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 5
service. • Optional-Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP , you can call the HP Technical Support Center and a technician will help you over the telephone. HP specifies in the materials shipped - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 6
pièce défectueuse, HP se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais le site Web HP (http://www.hp.com/go/selfrepair). Service de garantie "pièces seules" Votre garantie limitée HP peut inclure un service de garantie "pi - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 7
dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet. • Optional - Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile ügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center Customer self repair 7 - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 8
CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet. Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 9
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 10
voor meer informatie over het Customer Self Repair programma van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair). Garantieservice "Parts Only" Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 11
peças. Segundo os termos do serviço de garantia apenas para peças, a HP fornece as peças de reposição sem cobrar nenhuma taxa. No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 12
Customer self repair 12 - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 13
Customer self repair 13 - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 14
Customer self repair 14 - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 15
Customer self repair 15 - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 16
Illustrated parts catalog Server blade components Item Description 1 Heatsink 2 Processor a) 2.3-GHz AMD Opteron™ Model 8356** b) 2.2-GHz AMD Opteron™ Model 8354* ** c) 1.9-GHz AMD Opteron™ Model 8347 HE* ** d) 2.7-GHz AMD Opteron™ Model 8384* ** e) 2.6-GHz AMD Opteron™ Model - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 17
l) 8-GB, PC2-6400, DDR2 2x4GB Low Power Kit* 4 Battery-backed write cache components a) HP Smart Array E200i Controller cache module, 64-MB b) HP Smart Array E200i Controller cache module, 128-MB* c) HP Smart Array E200i Controller battery pack* 5 System board 6 Front panel/hard drive cage - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 18
Adapter for HP c-Class BladeSystem 15 Handle kit* a) Server blade handle 488081-001 434104-001 - b) Release button - c) Server blade handle screw, Phillips head - d) Release button screws, T-15 (2) - e) Server blade handle nut - 16 Hardware and plastics kit* a) Processor blank 436381 - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 19
parts, you will be charged for the travel and labor costs of this service. 2Optional-Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 20
met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze onderdelen worden in de ém são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 21
screwdriver • Diagnostics Utility Safety considerations Before performing service procedures, review all the safety information. Preventing high-current electrical energy, do not remove the server blade access panel and then install the server blade into the enclosure. WARNING: To reduce the risk - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 22
performing non-hot-plug operations, you must power down the server blade and/or the system. However, it may be necessary to leave the server blade powered up when performing other operations, such as hot-plug installations or troubleshooting. Symbols on equipment The following symbols may be placed - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 23
Power down the server blade Before powering down the server blade for any upgrade or maintenance procedures, perform a backup of critical server data and programs. Depending on the Onboard Administrator configuration, use one of the following methods to power down the server blade: • Use a virtual - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 24
before beginning any installation procedure. Improper grounding can cause ESD. Access panel To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Lift the access panel latch and slide the access panel to the rear. 4. Remove the access panel - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 25
the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations" on page 58). 2. Back up all server data. 3. Remove the hard drive. To replace the component, reverse the removal procedure. Removal and replacement procedures 25 - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 26
: 1. Install the DIMM baffles: o Install DIMM baffles for processor 1 and 3 memory banks with the R toward the front of the server blade. o Install DIMM baffles for processor 2 and 4 memory banks with the L toward the front of the server blade. 2. Install the access panel ("Access panel" on page 24 - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 27
Install the access panel ("Access panel" on page 24). 4. Install the server blade. 5. Use RBSU to verify the configuration. Mezzanine card Optional mezzanine cards enable network connectivity and provide Fibre Channel support. For mezzanine card locations, see the system board components (on page 59 - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 28
to the edges of the card. To replace the component, reverse the removal procedure. HP Smart Array E200i Controller cache module To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24 - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 29
Smart Array E200i Controller cache module battery pack To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove the cache module ("HP Smart Array E200i Controller cache module" on - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 30
. To replace the component, reverse the removal procedure. Hard drive backplane To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). CAUTION: Remove all hard drives and hard drive blanks before removing the hard drive backplane. 3. Remove - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 31
replace the component, reverse the removal procedure. Front panel/hard drive cage assembly To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove all hard drives ("Hard drive" on - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 32
handle. To replace the component, reverse the removal procedure. Release button To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove all hard drives ("Hard drive" on page 25 - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 33
reverse the removal procedure. Heatsink IMPORTANT: Do not install the air baffles on heatsinks for processors 3 and 4. To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove the - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 34
o Processor 3 or 4 o Processor 1 or 2 To replace the component: 1. Clean the old thermal grease from the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. Removal and replacement procedures 34 - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 35
3 and 4. 3. If the heatsink will be installed on processor 1 or 2, expose the adhesive and apply the air baffles to the side of the heatsink that will face the center of the server. 4. Align the holes in the heatsink with the guide pins on the processor cage. Removal and replacement procedures 35 - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 36
o Processor 3 or 4 o Processor 1 or 2 CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an "X" pattern). 5. Install the heatsink: Removal and replacement procedures 36 - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 37
drives and the internal system components to cool before touching them. CAUTION: To prevent possible server malfunction, do not mix processors of different speeds or cache sizes. Refer to the label on the processor heatsink for a description of the processor. Removal and replacement procedures 37 - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 38
CAUTION: The server blade supports only two- or four-processor configurations. Always populate processor sockets 1 and 2 with processors and heatsinks. To prevent overheating, always populate processor sockets 3 and 4 with processors and heatsinks or processor socket covers and heatsink blanks. To - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 39
from the installation tool, carefully re-insert the processor in the tool. 2. Align the processor installation tool with the socket and install the processor. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 40
3. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. Removal and replacement procedures 40 - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 41
grease from the heatsink with the alcohol swab. Allow the alcohol to evaporate before continuing. 6. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution: CAUTION: The heatsink thermal interface media is not reusable and must be replaced if - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 42
o Processor 3 or 4 o Processor 1 or 2 CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an "X" pattern). 8. Install the heatsink: Removal and replacement procedures 42 - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 43
o Processor 3 or 4 o Processor 1 or 2 9. Install the SAS cable, if removed ("SAS cable" on page 29). 10. Install the access panel ("Access panel" on page 24). 11. Install the server blade. System battery If the server blade no longer automatically displays the correct date and time, you may need to - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 44
system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. System board To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 45
all DIMM baffles ("DIMM baffle" on page 26). 10. Remove the cache module ("HP Smart Array E200i Controller cache module" on page 28). 11. Remove all DIMMs 14. Open the processor retaining latch and the processor socket retaining bracket. 15. Using your fingers, remove the processor from the failed - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 46
CAUTION: To avoid damage to the system board: • Do not touch the processor socket contacts. • Always install the processor socket cover after removing the processor from the socket. • Do not tilt or slide the processor when lowering the processor into the socket. CAUTION: To avoid damage to the - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 47
to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket. Refer to the server blade hood label for specific instructions. CAUTION: Always install the processor parallel to the system board to avoid damage to the pins - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 48
with the alcohol swab. Allow the alcohol to evaporate before continuing. 7. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution: CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 49
panel" on page 24). 12. Install the server blade. After you replace the system board, you must re-enter the server serial number and the product ID. 1. During the server startup sequence, press the F9 key to access RBSU. 2. Select the System Options menu. 3. Select Serial Number. The following - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 50
routing Using the HP c-Class Blade SUV Cable The HP c-Class Blade SUV Cable enables the user to perform server blade administration, configuration, and diagnostic procedures by connecting video and USB devices directly to the server blade. For SUV cable connectors, see "HP c-Class Blade SUV Cable - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 51
to the second USB connector. Item 1 2 3 4 5 6 Description Monitor USB mouse HP c-Class Blade SUV cable Server blade Video connector USB keyboard Accessing local media devices Use the following configuration when configuring a server blade or loading software updates and patches from a USB CD/DVD - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 52
a USB hub when connecting a USB diskette drive and/or USB CD-ROM drive to the server blade. The USB hub provides additional connections. Item 1 2 3 4 5 6 7 Description Monitor USB mouse HP c-Class Blade SUV cable Server blade USB hub USB keyboard USB CD/DVD-ROM drive or diskette drive Cabling 52 - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 53
it includes a flowchart to help you navigate the troubleshooting process. To view the guide, see the HP website (http://www.hp.com/support/BladeSystem_Enclosure_TSG_en). HP Insight Diagnostics HP Insight Diagnostics is a proactive server blade management tool, available in both offline and online - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 54
not available. Specifically, HP provides legacy USB functionality for: • POST • RBSU • Diagnostics • DOS • Operating environments which do not provide native USB support For more information on ProLiant USB support, refer to the HP website (http://h18004.www1.hp.com/products/servers/platforms/usb - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 55
External USB functionality HP provides external USB support to enable local connection of USB devices for server blade administration, configuration, and diagnostic procedures. For more information, see "Using the HP cClass Blade SUV Cable (on page 50)." For additional security, external USB - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 56
drive bay 2 2 Server blade handle 3 Server blade handle release button 4 Serial pull tab 5 Hard drive bay 1 6 HP c-Class Blade SUV cable connector* 7 Power On/Standby button * The SUV connector and the HP c-Class Blade SUV Cable are for some server blade configuration and diagnostic - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 57
NIC 1 LED* Blue = Identified Blue flashing = Active remote management Off = No active remote management Green = Normal operation Amber flashing = Degraded condition Red flashing = depend on several factors, including the operating system installed on the server blade. Component identification 57 - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 58
, or a predictive failure alert has been received for this drive; it also has been selected by a management application. The drive is operating normally, and it has been selected by a management application. A predictive failure alert has been received for this drive. Replace the drive as soon as - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 59
offline, a spare, or not configured as part of an array. System board components Item 1 2 3 4 5 6 7 8 9 10 11 12 Description Bezel LED connector Processor socket 4 DIMM slots (Processor 4 memory banks G and H) Processor socket 2 (populated) DIMM slots (Processor 2 memory banks C and D) Internal - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 60
located on the interconnect bays. For more information, see the HP ProLiant BL685c Generation 5 Server Blade Installation Instructions that ship with the server blade. Mezzanine connector definitions PCIe x8 mezzanine connectors support x16 cards at up to x8 speeds. Item Mezzanine connector - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 61
perform troubleshooting steps, this guide may instruct you to perform the following procedures: • Clear the system configuration ("Clearing the system configuration" switch. Clearing the system configuration To clear the system configuration: 1. Power down the server blade (on page 23). Component - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 62
and power up the server blade. 7. After the system beeps, repeat steps 1 through 3. 8. Change positions 1, 5, and 6 of system maintenance switch to off. 9. Repeat steps 5 and 6. If both the current and redundant ROM are corrupted, return the system board for a service replacement. Component - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 63
HP c-Class Blade SUV Cable Item 1 2 3 4 Connector Server blade Video USB Serial Description For connecting to the SUV connector on the server blade front panel For connecting a video monitor For connecting up to two USB devices For trained personnel to connect a null modem serial cable and - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 64
maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for storage corresponds to a pressure minimum of 70 KPa. Server blade specifications Specification Height Depth Width Weight (maximum) Value 36.60 cm (14.42 in) 50.90 cm (20.06 in) 5.14 cm (2.03 in) 9.53 - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 65
ADU Array Diagnostics Utility CSR Customer Self Repair DIMM dual inline memory module ESD electrostatic discharge FC Fibre Channel HBA host bus adapter I/O input/output iLO 2 Integrated Lights-Out 2 IML Integrated Management Log LED light-emitting diode NIC network interface controller OS operating - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 66
peripheral component interface PCIe peripheral component interconnect express RBSU ROM-Based Setup Utility ROM read-only memory SAS serial attached SCSI SATA serial ATA SFF small form-factor SIM Systems Insight Manager UID unit identification USB universal serial bus Acronyms and abbreviations 66 - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 67
58 LEDs, NIC 57 M management tools 53 memory 26 mezzanine connectors 60 P part numbers 16 powering down 23 preparation procedures 22 processor 37 R redundant ROM 62 release button 32 removal and replacement procedures 21 removing the access panel 24 removing the server blade 23 ROM redundancy 62 - HP BL685c | HP ProLiant BL685c Generation 5 Server Maintenance and Service Guide - Page 68
server blade handle 32 specifications 64 specifications, environmental 64 static electricity 21 symbols on equipment 22 system battery 43 system board 44 system board battery 43 system board components 59 system maintenance switch 61 T tools 21, 53 troubleshooting 53 U USB connectors 63 USB support
HP ProLiant BL685c Generation 5 Server Blade
Maintenance and Service Guide
Part Number 457458-004
February 2009 (Fourth Edition)