HP Brio 80xx hp brio 80xx, getting support guide
HP Brio 80xx Manual
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- HP Brio 80xx | hp brio 80xx, getting support guide - Page 1
Getting Support Includes HP Software and Hardware Warranties, and HP Software License Agreement English - HP Brio 80xx | hp brio 80xx, getting support guide - Page 2
consent of Hewlett-Packard Company. Please read and agree with the HP Software License Agreement prior to the use of any software provided by information, refer to the HP Hardware Warranty and HP Software Warranty. Hewlett-Packard France Grenoble Personal Computer Division Technical Marketing 38053 - HP Brio 80xx | hp brio 80xx, getting support guide - Page 3
Getting Support - HP Brio 80xx | hp brio 80xx, getting support guide - Page 4
About This Book About This Book This book provides support information for your computer. In addition, it also provides other important information such as safety instructions, the software license agreement and product warranty information. The book is divided into sections covering the following - HP Brio 80xx | hp brio 80xx, getting support guide - Page 5
Trademark Acknowledgement Trademark Acknowledgement CompuServe™ is a trademark of CompuServe, Inc. Microsoft®, MS-DOS® and Windows® are U.S. registered trademarks of Microsoft Corporation. English v - HP Brio 80xx | hp brio 80xx, getting support guide - Page 6
. Safety Information for Computers with a CD-ROM To avoid electric shock and harm to your eyes by laser light from a CDROM drive, do not open the CD-ROM drive enclosure. The drive should be serviced by qualified personnel only. Do not attempt to make any adjustment to the unit. The HP PC is - HP Brio 80xx | hp brio 80xx, getting support guide - Page 7
of the leak. Never touch or remove the communications card without first removing the connection to the telephone network. Analog Telephone Line To use the HP communication card, you must have an analog telephone line. If you are not sure if you have an analog telephone line or digital line, have - HP Brio 80xx | hp brio 80xx, getting support guide - Page 8
Important Safety Information viii English - HP Brio 80xx | hp brio 80xx, getting support guide - Page 9
What to Do First 2 Introduction 2 HP- Authorized Support Representative or Reseller 2 Making a Note of Your Computer Configuration 3 Registering Your Computer (North America and Europe 5 2 Where to Get Help Where to Get Help 8 If You Have Problems and Your Computer Is Running 8 9 If You Have - HP Brio 80xx | hp brio 80xx, getting support guide - Page 10
Hewlett-Packard 12 Scope of Support 12 Customer Support Centers 14 Remote Support Services 14 Remote Support Limitations and Liabilities 15 Contacting HP for Assistance 16 HP Marketing Headquarters 17 4 Recycling Your Computer Recycling Your Computer 20 5 Technical Characteristics Physical - HP Brio 80xx | hp brio 80xx, getting support guide - Page 11
1 What to Do First - HP Brio 80xx | hp brio 80xx, getting support guide - Page 12
can help you if you have a problem with your computer. It offers step-bystep troubleshooting help, and powerful diagnostic tools to help you analyze and fix your problems. To access the HP support center, click Start, HP support center. HP- Authorized Support Representative or Reseller Your local - HP Brio 80xx | hp brio 80xx, getting support guide - Page 13
ID You can find these details by clicking the Support details button in the HP support center (click Start, HP support center). Print these details out and make sure that you have them in front of you if you call for support. If your computer is not working, use the details printed on the label - HP Brio 80xx | hp brio 80xx, getting support guide - Page 14
1 What to Do First Making a Note of Your Computer Configuration Note any additional details in the table below: Additional installed software: ...Additional installed accessories: ...Date of purchase: ...Place of purchase: ...4 English - HP Brio 80xx | hp brio 80xx, getting support guide - Page 15
) Registration is only required in North America and Europe. Make sure that you register your computer within one month of purchase so that you can benefit from the HP support options. To register your computer, double-click the HP welcome center icon on your desktop, then click the Register Your - HP Brio 80xx | hp brio 80xx, getting support guide - Page 16
1 What to Do First Registering Your Computer (North America and Europe) 6 English - HP Brio 80xx | hp brio 80xx, getting support guide - Page 17
2 Where to Get Help - HP Brio 80xx | hp brio 80xx, getting support guide - Page 18
computer is not working, you should refer to the second table. If You Have Problems and Your Computer Is Running Use This: To Do This: HP support center (Click Start, HP Access step-by-step troubleshooting and diagnostics support services dedicated to end-user support. Use a search tool to - HP Brio 80xx | hp brio 80xx, getting support guide - Page 19
. document supplied with your computer) Your HP-authorized Reseller Get help on problems relating to hardware or software purchased from the reseller. Telephone suppport (See Chapter 3 for a list of free and fee-based services) Talk to an HP-authorized customer support engineer for help on - HP Brio 80xx | hp brio 80xx, getting support guide - Page 20
in North America and Europe. As well as free installation support for applications preloaded on your computer, HP offers the HP PC Software Assist support pack that enables you to use a toll-free number (where this is available) to call HP for assistance in installing, configuring and using over 100 - HP Brio 80xx | hp brio 80xx, getting support guide - Page 21
3 Getting Telephone Assistance - HP Brio 80xx | hp brio 80xx, getting support guide - Page 22
you have received. Ì Be in front of your computer when you call, with your computer running and your manuals easily available. Scope of Support The following table indicates whether you are entitled to free support or not. Type of problem Installing Windows 95 Using Windows 95 Windows 3.11 and - HP Brio 80xx | hp brio 80xx, getting support guide - Page 23
not available Per-incident fee-based service available after 30 days. HP PC Software Assist1 support pack. Refer to your HP-authorized reseller, or software vendor. HP PC Software Assist1 support pack. Refer to your HP-authorized reseller, or software vendor. Computer and preinstalled 1 year from - HP Brio 80xx | hp brio 80xx, getting support guide - Page 24
installed, in certain cases the support agency may offer to connect to your computer remotely to diagnose a problem. See Remote Services Support for further details. Customer Support Centers The following table shows the times at which your HP Customer Support Center is available to give advice - HP Brio 80xx | hp brio 80xx, getting support guide - Page 25
You are responsible for backing up your files. HP strongly recommend that you do this on a regular basis. In no event will HP or its suppliers be liable for direct, indirect, special, or consequential damages, for incidents which may occur as a result of the Remote Support Service. English 15 - HP Brio 80xx | hp brio 80xx, getting support guide - Page 26
Assistance Contacting HP for Assistance Contacting HP for Assistance North America (Registration) Telephone Number 208-331-2767 Asia / Pacific (Support) Hong Kong Korea Singapore China 2599 7977 Voice: 02 3270 0700 272 5300 10 650 53888, or ext. 5959 Latin America (Support) Argentina Brazil - HP Brio 80xx | hp brio 80xx, getting support guide - Page 27
3 Getting Telephone Assistance Contacting HP for Assistance HP Marketing Headquarters If you want to contact HP, check your local telephone directory for your nearest HP Sales and Service Office. If you cannot find a convenient HP office, you can write to one of the Worldwide Marketing Headquarters - HP Brio 80xx | hp brio 80xx, getting support guide - Page 28
3 Getting Telephone Assistance Contacting HP for Assistance 18 English - HP Brio 80xx | hp brio 80xx, getting support guide - Page 29
4 Recycling Your Computer - HP Brio 80xx | hp brio 80xx, getting support guide - Page 30
Your Computer Recycling Your Computer Recycling Your Computer HP has a strong commitment towards environmental conservation. Your HP PC has been designed to respect the environment as much as possible. HP can also take back your PC for recycling when it reaches the end of its useful life. HP has - HP Brio 80xx | hp brio 80xx, getting support guide - Page 31
5 Technical Characteristics - HP Brio 80xx | hp brio 80xx, getting support guide - Page 32
Physical Characteristics The following tables show the physical characteristics of your computer. For further information on technical specifications, refer to the online Advanced Setup Guide supplied with your documentation set. Characteristics (some models) Description Weight (excluding - HP Brio 80xx | hp brio 80xx, getting support guide - Page 33
vary depending on the mass storage devices installed. High humidity levels can cause improper operation of disk drives. Low humidity ranges can aggravate static electricity problems and cause excessive wear of the disk surface. English 23 - HP Brio 80xx | hp brio 80xx, getting support guide - Page 34
5 Technical Characteristics Physical Characteristics 24 English - HP Brio 80xx | hp brio 80xx, getting support guide - Page 35
6 Regulatory and Warranty Information - HP Brio 80xx | hp brio 80xx, getting support guide - Page 36
DECLARATION OF CONFORMITY According to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: HEWLETT-PACKARD Manufacturer's address: 5 Avenue Raymond Chanas 38320 Eybens, France Declares that the product: Product Name: Model Number: Personal Computer HP Brio PC Conforms to the following Product - HP Brio 80xx | hp brio 80xx, getting support guide - Page 37
and used in accordance with the instructions, may cause harmful interference to radio tests were conducted with HP-supported peripheral devices and HP shielded cables, such as and Canada If the power cord is not supplied with the computer, select the proper power cord according to your local national - HP Brio 80xx | hp brio 80xx, getting support guide - Page 38
apparaat zijn batterijen geleverd. Wanneer deze leeg zijn, moet U ze niet weggooien maar inleveren als KCA. Notice for the United Kingdom The HP Brio PC is approved under approval number NS/G/1234/J/100003 for indirect connection to Public Telecommunication systems within the United Kingdom. Hinweis - HP Brio 80xx | hp brio 80xx, getting support guide - Page 39
users of the HP PC communications board. It provides instructions on the correct 60950 criteria. The HP PC communications board is approved only for installation in a 'host' computer (PC) and the power specification as stated in the Advanced Setup Guide. The equipment is to be installed such that, - HP Brio 80xx | hp brio 80xx, getting support guide - Page 40
exceed the power specification as stated in the Advanced Setup Guide of the apparatus. Ensure that only equipment having connection points removing any covers. Failure to install the HP PC communications board in accordance with the instructions provided above will invalidate the approval. If you - HP Brio 80xx | hp brio 80xx, getting support guide - Page 41
or assemblies. If you experience trouble with this product, please contact the company whose name appears on the product for information on obtaining service or repairs. The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until - HP Brio 80xx | hp brio 80xx, getting support guide - Page 42
). L'abonné ne doit pas oublier qu'il est possible que la conformité aux conditions énoncées ci-dessus, n'empêchent pas la dégradation du service dans certaines situations. Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur. L'entreprise de - HP Brio 80xx | hp brio 80xx, getting support guide - Page 43
it carefully. Warranty terms may be different in your country. If so, your Authorized HP Dealer or Hewlett-Packard Sales and Service Office can give you details. Limited Hardware Warranty Hewlett-Packard (HP) warrants this hardware product against defects in materials and workmanship for a period of - HP Brio 80xx | hp brio 80xx, getting support guide - Page 44
may not apply to you. Obtaining On-Site Warranty Service To obtain on-site warranty service, the customer must contact an HP Sales and Service Office, the HP customer Support Center, or a participating Authorized HP Personal Computer Dealer Repair Center and arrange for onsite repair of the - HP Brio 80xx | hp brio 80xx, getting support guide - Page 45
a copy of a document proving date of purchase. The customer shall prepay shipping charges (and shall pay all duty and taxes) for products returned to HP for warranty service. HP shall pay for return of products to the customer except for products returned to the customer from another country. 35 - HP Brio 80xx | hp brio 80xx, getting support guide - Page 46
your computer product. Unless otherwise expressly provided by HP, it is your own responsibility to obtain the latest version of any software and support directly from the software owner or authorized distributor. In the event that this software product fails to execute its programming instructions - HP Brio 80xx | hp brio 80xx, getting support guide - Page 47
6 Regulatory and Warranty Information HP Software Warranty Obtaining Warranty Service Warranty service may be obtained from the nearest HP sales office or other location indicated in the owner's manual or service booklet. Consumer transactions in Australia and the United Kingdom: The disclaimers and - HP Brio 80xx | hp brio 80xx, getting support guide - Page 48
was shipped with a product recovery CD-ROM: (i) The product recovery CD-ROM and/or support utility software may only be used for restoring the hard disk of the HP computer with which the product recovery CD-ROM was originally provided. (ii) The use of any operating system software by Microsoft - HP Brio 80xx | hp brio 80xx, getting support guide - Page 49
6 Regulatory and Warranty Information HP Software License Agreement EXPORT CLAUSE. Customer agrees not to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause in DFARS 252.227-7013. Hewlett-Packard Company. 3000 Hanover Street, Palo Alto - HP Brio 80xx | hp brio 80xx, getting support guide - Page 50
6 Regulatory and Warranty Information HP Software License Agreement f4r0ançais - HP Brio 80xx | hp brio 80xx, getting support guide - Page 51
HP Customer Support Center, 14 HP marketing headquarters, 17 HP Software Assist, 10 S software license agreement, 38 warranty, 38 support application, 10 calling HP, 16 customer support center hours, 14 free and fee-based, 12 making a note of your computer con- figuration, 3 remote support services - HP Brio 80xx | hp brio 80xx, getting support guide - Page 52
Index 42 - HP Brio 80xx | hp brio 80xx, getting support guide - Page 53
- HP Brio 80xx | hp brio 80xx, getting support guide - Page 54
Part Number 5966-8240-EN Printed in 50%
Getting Support
Includes HP Software and Hardware Warranties, and HP Software License Agreement