HP C4599 User Guide
HP C4599 - Photosmart All-in-One Color Inkjet Manual
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UPC - 884420050278
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HP C4599 manual content summary:
- HP C4599 | User Guide - Page 1
HP Photosmart C4500 All-in-One series Windows Help - HP C4599 | User Guide - Page 2
HP Photosmart C4500 All-in-One series - HP C4599 | User Guide - Page 3
- HP C4599 | User Guide - Page 4
HP Photosmart Software 8 3 Find more information...9 4 Connection information Supported connection types...11 USB connection...11 Network connection...12 5 How do I?...27 6 Load originals and load paper Load originals...29 Choose papers for printing and copying 31 Load paper...34 Avoid paper jams - HP C4599 | User Guide - Page 5
...99 Setup troubleshooting...99 Network troubleshooting...109 Paper jams...114 Print quality troubleshooting 115 Print troubleshooting...131 Memory card troubleshooting 144 Scan troubleshooting...149 Copy troubleshooting...153 Errors...159 14 HP warranty and support Warranty...237 Print cartridge - HP C4599 | User Guide - Page 6
"Use the scan features" on page 67 • "Use the copy features" on page 71 • "Maintain the HP All-in-One" on page 79 • "Shop for ink supplies" on page 97 • "HP warranty and support" on page 237 • "Technical information" on page 243 HP Photosmart C4500 All-inOne series Help HP Photosmart C4500 All-in - HP C4599 | User Guide - Page 7
Chapter 1 HP Photosmart C4500 All-inOne series Help 4 HP Photosmart C4500 All-in-One series Help - HP C4599 | User Guide - Page 8
HP Photosmart Software The HP All-in-One at a glance HP All-in-One overview Label Description 1 On button 2 Wireless network indicator light and button 3 Control panel 4 Memory card slots 5 Input tray 6 Paper tray extender (also referred to as the tray extender) 7 Paper-width guide - HP C4599 | User Guide - Page 9
on, it enables wireless printing and scanning. Settings: Opens the Photo settings menu when a memory card is inserted. Otherwise, this button opens the Copy settings menu. OK: Confirms the copy or photo settings. In certain situations (for example, after clearing a paper jam), this button resumes - HP C4599 | User Guide - Page 10
changes copy or print settings. Menu overview The following topics provide a quick reference to top-level menus that appear on the HP All-in-One display. • Default Menu • Scan/Reprint Menu • Settings Menu • Wireless Menu Default Menu The following options are available on the display by default - HP C4599 | User Guide - Page 11
is no memory card inserted in the HP All-in-One. Quality Size Copies Wireless Menu The following options are available when you press the Wireless button. Enable Wireless Wireless Settings Signal Strength Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to make - HP C4599 | User Guide - Page 12
the HP All-in-One. Start Here guide The Start Here guide provides instructions for setting up the HP All-in-One and installing software. Make sure you follow the steps in the Start Here guide in order. If you have problems during setup, check the Start Here guide for troubleshooting information - HP C4599 | User Guide - Page 13
Chapter 3 Find more information 10 Find more information - HP C4599 | User Guide - Page 14
for best performance Supported software features Setup instructions USB connection One computer connected with a USB cable to the rear USB 2.0 High Speed port on the HP All-in-One. All features are supported. Follow the Start Here guide for detailed instructions. Integrated wireless WLAN 802 - HP C4599 | User Guide - Page 15
until you are prompted to do so. To enable printer sharing on a Windows computer ▲ Refer to the user guide that came with your computer or see the Windows onscreen Help. Network connection This section describes how to connect the HP All-in-One to a network and how to view and manage network - HP C4599 | User Guide - Page 16
). ❑ A standard USB cable to connect temporarily for transferring wireless settings. Connect to an integrated wireless WLAN 802.11 network The HP Photosmart Software CD and included USB setup cable provide an easy way to connect the HP All-in-One to your wireless network. Network connection 13 - HP C4599 | User Guide - Page 17
to the network, install the software on each computer that will use the product over the network. Related topics • "Print the wireless network test" on page 19 • "Network troubleshooting" on page 109 • "Connect to additional computers on a network" on page 17 Wireless ad hoc network setup Use this - HP C4599 | User Guide - Page 18
for other operating systems" on page 16 Finally, install the software and connect to the "Connect to a wireless ad hoc network" appropriate network profile. on page 17 What you need for an ad hoc network To connect the HP All-in-One to a Windows computer with an ad hoc connection, the computer - HP C4599 | User Guide - Page 19
other operating systems If you have an operating system other than Windows Vista or Windows XP, HP recommends that you use the configuration program that came with your wireless LAN card. To find the configuration program for your wireless LAN card, access your computer's list of programs. Using the - HP C4599 | User Guide - Page 20
hoc network The HP Photosmart Software CD and included USB setup cable provide an easy way to connect the HP All-in-One directly to your computer for an ad-hoc wireless network. To connect the product 1. Insert the product Software CD in the computer CD-ROM drive. 2. Follow the instructions on the - HP C4599 | User Guide - Page 21
3. Follow the onscreen instructions for a wireless network installation. 4. When the installation is complete, open Printers and Faxes (or Printers) in the Control Panel and delete the printers for the USB installation. For more detailed instructions on connecting the HP All-in-One to a network, see - HP C4599 | User Guide - Page 22
wireless radio on and off The wireless radio is off by default, but when you install the software and connect the HP All-in-One to the network, the wireless Print the wireless network test The wireless network test performs a series of diagnostic tests to determine whether network setup is successful - HP C4599 | User Guide - Page 23
If you call HP Support, depending on the problem, you might be asked to provide the firmware revision code. Hostname The TCP/IP name assigned by the installation software to the device. By default, this is the letters HP followed by the last 6 digits of the Media Access Control (MAC) address. 20 - HP C4599 | User Guide - Page 24
IP address, though this is not recommended. NOTE: Manually assigning an invalid IP address during installation will prevent your network components from seeing the HP All-in-One. Subnet Mask A subnet is an IP address assigned by the installation software to make an additional network available as - HP C4599 | User Guide - Page 25
Wireless Status Communication Mode Network Name (SSID) Signal Strength (1-5) Channel Description • Manual: The configuration parameters are set manually, such as a static IP address. • Not Specified: The mode used when the HP All-in-One is initializing. The IP address of the domain name service - HP C4599 | User Guide - Page 26
between your computer and the HP All-in-One, make sure that you are using the same communication channel on your computer and the HP All-in-One. In infrastructure mode, is supported in most wireless access points and wireless routers. The access point or router verifies the identity of a user or - HP C4599 | User Guide - Page 27
4 (continued) Parameter Description Access Point HW Address The hardware address of the wireless router or access point on the network to which the HP All-in-One is connected: • (MAC address): The unique MAC (Media Access Control) hardware address of the access point. • Not applicable: This - HP C4599 | User Guide - Page 28
A-F. The computer at the center of a network. The TCP/IP name assigned by the installation software to the device. By default, this is the letters HP followed by the last 6 digits of the Media Access Control (MAC) address. No longer commonly used in modern home networks, a hub takes its signal from - HP C4599 | User Guide - Page 29
Chapter 4 Connection information 26 Connection information - HP C4599 | User Guide - Page 30
a memory card?" on page 64 • "How do I make a borderless copy of a photo?" on page 74 • "How do I print borderless photos on 10 x 15 cm (4 x 6 inch) paper?" on page 50 • "How do I get the best print quality?" on page 46 • "How do I print on both sides of the - HP C4599 | User Guide - Page 31
Chapter 5 How do I? 28 How do I? - HP C4599 | User Guide - Page 32
using the automatic setting, you can manually set the paper size and type for print and copy jobs. This section contains the following topics: • Load originals • Choose papers for printing and copying • Load paper • Avoid paper jams Load originals You can copy or scan up to letter- or A4-size - HP C4599 | User Guide - Page 33
Chapter 6 Load originals and load paper 3. Close the lid. To load a thick publication on the glass 1. Lift the lid to the open position, corner of the glass. TIP: For more help on loading the thick publication, refer to the engraved guides along the edge of the glass. 30 Load originals and load - HP C4599 | User Guide - Page 34
paper in the HP All-in-One. Review the following recommendations to get the best printing and copying quality. If you use plain or photo paper, the HP All-in-One can automatically detect the paper type and size. If you use other types of paper, change the paper type and size settings in the software - HP C4599 | User Guide - Page 35
tabs), A4, and 8.5 x 11 inch sizes for printing or copying photos from the product. HP Advanced Photo Paper or HP Photo Paper HP Advanced Photo Paper or HP Photo Paper is a sturdy, glossy photo paper that features an instant-dry finish for easy handling without smudging. It resists water, smears - HP C4599 | User Guide - Page 36
. If you want the best print quality, HP recommends using HP papers. Using paper that is too thin or too thick, paper that has a slick texture, or paper that stretches easily can cause paper jams. Using paper that has a heavy texture or does not accept ink can cause printed images to smear, bleed - HP C4599 | User Guide - Page 37
easily can cause paper jams. Using paper that has a heavy texture or does not accept ink can cause printed images to smear, bleed, or not fill in completely. Papers to avoid for all print and copy jobs • Any size paper other than those listed in the printer software. • Paper with cutouts or - HP C4599 | User Guide - Page 38
that the product is idle and silent when you load paper into the input tray. If the product is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the product might not be in place. You could push the paper too far forward, causing the product to eject blank pages - HP C4599 | User Guide - Page 39
side down. Slide the stack of photo paper forward until it stops. If the photo paper you are using has perforated tabs, load the photo paper so that the tabs are closest to you. 3. Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the input tray; make - HP C4599 | User Guide - Page 40
index cards into the input tray of the HP All-in-One to print notes, recipes, and other text. To load index cards in the input tray 1. Remove all paper from the input tray. 2. Slide the paper-width guide to its outermost position. Load originals and load paper 3. Insert the stack of cards into the - HP C4599 | User Guide - Page 41
tray and is no higher than the top of the paper-width guide. Load envelopes You can load one or more envelopes into the input tray of the HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific details on how to format text for - HP C4599 | User Guide - Page 42
top of the paper-width guide. Related topics "Print a group of addresses on labels or envelopes" on page 59 Load other types of paper The following types of paper are designed for special projects. Create your project in the HP Photosmart Software or another application, set the paper type and size - HP C4599 | User Guide - Page 43
and is going into the input tray first. NOTE: The HP All-in-One cannot automatically detect the paper type. For best results, set the paper type to transparency film in the software before printing onto transparency film. HP Iron-On Transfers 1. Flatten the transfer sheet completely before using - HP C4599 | User Guide - Page 44
Related topics "Clear paper jams" on page 114 Load originals and load paper Avoid paper jams 41 - HP C4599 | User Guide - Page 45
Chapter 6 Load originals and load paper 42 Load originals and load paper - HP C4599 | User Guide - Page 46
• Print from a software application • Make the HP All-in-One the default printer • Change the print software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. NOTE: When printing a photo, you must select options for the specific photo paper - HP C4599 | User Guide - Page 47
the HP All-in-One is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help - HP C4599 | User Guide - Page 48
button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, from the Paper Type drop-down list, select More. 7. Select the type - HP C4599 | User Guide - Page 49
software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper Type drop-down list, select the type of paper The HP All-in-One automatically chooses a print quality and speed setting depending on the paper type - HP C4599 | User Guide - Page 50
size The HP All-in-One allows you to print the document at a different size than the original. To scale the document size 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click - HP C4599 | User Guide - Page 51
software application, this button might be called Properties, Options, Printer Setup, Printer print job displays in the preview window. 9. In the HP preview window, do one of the following: • To inch) and 13 x 18 cm (5 x 7 inch) HP Photo Papers. • Photo Printing-With White Borders: Print a photo with - HP C4599 | User Guide - Page 52
Print two-sided pages with the HP All-in-One manually. This section contains the following topics Presentation Printing shortcut, changing the paper type to HP Premium Inkjet Transparency Film, on your software application, this button might be called Properties, Options, Printer Setup, Printer, or - HP C4599 | User Guide - Page 53
print jobs In addition to supporting standard print jobs, the HP All-in-One can perform special jobs such as printing borderless images, iron-on transfers, and posters. This section contains the following topics: • Print a borderless image • Print a photo on photo paper • Print using Maximum dpi - HP C4599 | User Guide - Page 54
that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 6. Click the Features tab. 7. In the Size list, click the size of photo paper loaded in the input tray. If a borderless image can - HP C4599 | User Guide - Page 55
software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, select the appropriate photo paper type from the Paper setting with supported types of photo paper. If applies no HP Real Life - HP C4599 | User Guide - Page 56
dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP All-in-One will print. Printing in Maximum dpi takes longer than printing with other settings and requires a large amount of disk space. NOTE: If a photo print cartridge is also installed, the print quality - HP C4599 | User Guide - Page 57
software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper saving options area, select Manual pages from the output tray. A dialog box displays instructions on the screen when it is time to process the - HP C4599 | User Guide - Page 58
HP All-in-One software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper saving options area, select Manual dialog box until you have reloaded the paper as instructed in the following steps. 9. Wait until - HP C4599 | User Guide - Page 59
can print up to 16 pages on a single sheet of paper. To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 56 Print from your computer Print - HP C4599 | User Guide - Page 60
Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features in reverse order Because of the way the paper feeds through the HP All-in-One, the first page that prints is print side - HP C4599 | User Guide - Page 61
opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Features tab. 5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer from the list. 6. If the - HP C4599 | User Guide - Page 62
than on plain paper. Make sure you allow enough time for the ink to dry before handling the transparency. Print a group of addresses on labels or envelopes With the HP All-in-One, you can print on a single envelope, a group of envelopes, or label sheets designed for inkjet printers. To print a group - HP C4599 | User Guide - Page 63
printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer browser on the HP All-in-One. If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web - HP C4599 | User Guide - Page 64
it from the HP All-in-One for best results. To stop a print job from the product ▲ Press Cancel. If the print job does not stop, press Cancel again. It can take a few moments for the print job to be cancelled. To stop a print job from the computer 1. On the Windows taskbar, click - HP C4599 | User Guide - Page 65
Chapter 7 Print 62 Print from your computer - HP C4599 | User Guide - Page 66
, or share. This section contains the following topics: • Insert a memory card • Print photos • Save photos to your computer Insert a memory card The HP All-in-One supports the memory cards described below. Each type of memory card can only be inserted in the appropriate slot for that card, and only - HP C4599 | User Guide - Page 67
one borderless or bordered photo per page directly from your memory card, without first having to transfer the files to a computer. TIP: To achieve the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink - HP C4599 | User Guide - Page 68
's hard drive for advanced photo editing, sharing photos online, and printing from your computer. NOTE: The HP All-in-One must be connected to a computer that has the HP Photosmart Software installed on it. To save photos 1. Insert your memory card into the appropriate slot on the product. The - HP C4599 | User Guide - Page 69
Chapter 8 Photos 66 Use the photo features - HP C4599 | User Guide - Page 70
. NOTE: If you are using the HP Photosmart Software, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options. This section contains the following - HP C4599 | User Guide - Page 71
of the HP All-in-One to a computer. To use the scan features, the HP All-in-One and computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to scanning. To verify that the HP Photosmart Software is running on a Windows computer - HP C4599 | User Guide - Page 72
, using the software you installed with the HP All-in-One. Using this software, you can rotate or crop the image, as well as adjust the brightness, contrast, and color saturation. Related topics "Use the HP Photosmart Software" on page 8 Edit a scanned document You can edit a scanned document using - HP C4599 | User Guide - Page 73
software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options. Related topics "Use the HP Photosmart Software" on page 8 Stop scanning To stop scanning ▲ Press Cancel. Scan 70 Use the scan - HP C4599 | User Guide - Page 74
HP All-in-One allows you to produce high-quality color and black-and-white copies on plain or photo paper. You can enlarge or reduce the size of an original to fit a specific paper panel. To make a copy from the control panel 1. Load paper in the input tray. 2. Load your original print side down on - HP C4599 | User Guide - Page 75
the number of copies from the control panel of the HP All-in-One or from the HP Photosmart Software. This task explains how to set the number of the software, see the software portion of the HP Photosmart Software Help. To make multiple copies of an original from the control panel 1. Load paper in - HP C4599 | User Guide - Page 76
of two stars, but the graphics might be of lower quality. This setting uses less ink and extends the life of your print cartridges. NOTE: This setting is not available when the HP All-in-One detects photo paper. • Two stars delivers high-quality output and is the recommended setting for most of your - HP C4599 | User Guide - Page 77
addition to supporting standard copy jobs, the HP All-in-One can perform HP All-in-One by purchasing a photo print cartridge. Remove the black print cartridge and insert the photo print cartridge in its place. With the tri-color print cartridge and photo print cartridge installed, you have a six-ink - HP C4599 | User Guide - Page 78
to Start Copy Color. The product makes a borderless copy of your original photo, as shown below. Resize an original to fit onto letter or A4 paper You can use the Resize to Fit feature to copy an original to fit within the printable margins of a page without the risk of cropping - HP C4599 | User Guide - Page 79
to resize your original without changing the proportions or cropping the edges, the HP All-in-One might leave an uneven amount of white space around the edges of the paper. To resize a document from the control panel 1. Load paper in the input tray. 2. Load your original print side down on the right - HP C4599 | User Guide - Page 80
3. Press Settings. The Settings menu appears. 4. Press the button next to Size to select Resize to Fit. 5. Press OK. 6. Press the button next to Start Copy Black or Start Copy Color. Stop copying To stop copying ▲ Press Cancel. Use the copy features Stop copying 77 - HP C4599 | User Guide - Page 81
Chapter 10 Use the copy features 78 Use the copy features - HP C4599 | User Guide - Page 82
to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as - HP C4599 | User Guide - Page 83
and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage. Maintain the HP All-in-One 80 Maintain the HP All-in-One - HP C4599 | User Guide - Page 84
Replace the print cartridges Follow these instructions when the ink level is low. NOTE: When the ink level for the print cartridge is low, a message appears on your computer screen. You can also check the ink levels by using the software installed with the HP All-in-One. NOTE: Ink level warnings and - HP C4599 | User Guide - Page 85
cartridge in the print cartridge protector or an airtight plastic container. 5. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. 82 Maintain the HP All-in-One Maintain the HP All-in-One - HP C4599 | User Guide - Page 86
must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad electrical connections. 6. Hold the print cartridge with the HP logo on top, and - HP C4599 | User Guide - Page 87
you print and copy with the HP All-inOne by purchasing a photo print cartridge. Remove the black print cartridge and insert the photo print cartridge in its place. With the tri-color print cartridge and photo print cartridge installed, you have a six-ink system, which provides enhanced quality color - HP C4599 | User Guide - Page 88
on the top of the print cartridge protector to release the print cartridge, and then gently remove the print cartridge out of the print cartridge protector. Maintain the HP All-in-One Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing: Work - HP C4599 | User Guide - Page 89
. NOTE: HP does not recommend using the photo print cartridge for ink-backup mode. Exit ink-backup mode Install two print cartridges in the HP All-in-One to exit ink-backup mode. Related topics "Replace the print cartridges" on page 81 Maintain the HP All-in-One 86 Maintain the HP All-in-One - HP C4599 | User Guide - Page 90
the button next to OK to scan the page. When the On button stops flashing, the alignment is complete and the page can be removed. Recycle or discard the page. To align the print cartridges from the HP Photosmart Software 1. Load letter or A4 unused plain white paper into the input tray. NOTE: If - HP C4599 | User Guide - Page 91
is muddy after installing a print cartridge for the first time. Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the ink nozzles. To clean the print cartridges from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input - HP C4599 | User Guide - Page 92
two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of the printed page. You should only initiate the next phase of cleaning if the print quality is poor. If print quality still seems poor after you clean the print cartridges, try cleaning - HP C4599 | User Guide - Page 93
only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes. Maintain the HP All-in-One 1 Copper-colored contacts 2 Ink nozzles (do not clean) 9. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you - HP C4599 | User Guide - Page 94
around the ink nozzles" on page 91 • "Replace the print cartridges" on page 81 Clean the area around the ink nozzles If cartridges by using the software you installed with the product. Make sure you have the following materials available: Work with print cartridges 91 Maintain the HP All-in-One - HP C4599 | User Guide - Page 95
30 minutes. 5. Place the print cartridge on a piece of paper with the ink nozzles facing up. 6. Lightly moisten a clean foam rubber swab with distilled water. 7. Clean the face and edges around the ink nozzle area with the swab, as shown below. 92 Maintain the HP All-in-One Maintain the HP All-in - HP C4599 | User Guide - Page 96
back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. Maintain the HP All-in-One 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the product. Related topics "Clean - HP C4599 | User Guide - Page 97
might indicate a problem with the tri-color print cartridge in the left slot. Related topics • "Clean the print cartridges" on page 88 • "Replace the print cartridges" on page 81 • "Align the print cartridges" on page 87 Clean the HP All-in-One To ensure that your copies and scans remain clear, you - HP C4599 | User Guide - Page 98
TIP: You can purchase an HP Cleaning Kit for Inkjet Printers and All-in-Ones (Q6260A) that provides everything needed to safely clean your HP product. For more information, go to: www.shopping.hp.com/accessories-store/printer. This section contains the following topics: • Clean the exterior • Clean - HP C4599 | User Guide - Page 99
with a dry, soft, lint-free cloth. CAUTION: Do not use paper-based wipes, as these might scratch the backing. 4. If further cleaning 5. Plug in the power cord, and then turn on the product. Turn off the HP All-in-One To avoid damaging the product, you must properly shut it down by using the On - HP C4599 | User Guide - Page 100
then click Shop for Supplies. To order print cartridges through the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties - HP C4599 | User Guide - Page 101
Chapter 12 Shop for ink supplies 98 Shop for ink supplies - HP C4599 | User Guide - Page 102
-level folder of the HP All-in-One software CD-ROM. Setup troubleshooting This section contains setup troubleshooting information for the product. Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer. If - HP C4599 | User Guide - Page 103
Troubleshooting Chapter 13 • The product will not turn on • I connected the USB cable, but I am having problems reinstall the software The Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service - HP C4599 | User Guide - Page 104
a problem with Reset hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The power supply was not intended for use with this product. If this did not solve the issue, try the next solution. Setup troubleshooting - HP C4599 | User Guide - Page 105
Troubleshooting Chapter 13 Solution 5: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then - HP C4599 | User Guide - Page 106
cartridges are installed. • Make sure you have paper loaded in the input tray. • Make sure that the product does not have a paper jam. • Check that the print carriage is not jammed . If you experience problems, the USB cable you are using a supported operating system. For Setup troubleshooting 103 - HP C4599 | User Guide - Page 107
the problem before attempting to install the software. Cause: Your system did not meet the minimum requirements to install the software. I received a message that an Unknown Error has occurred Solution: Uninstall the software completely, and then reinstall it. To uninstall the software and reset - HP C4599 | User Guide - Page 108
virus software, but are not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up. Setup troubleshooting 105 - HP C4599 | User Guide - Page 109
Troubleshooting Chapter 13 To turn off programs that run in the background a. On the Windows taskbar, click Start. b. Depending on your operating system, do one of the following: • In Windows Vista: In Start Search, type MSCONFIG, and then press Enter. When the User Account Control dialog box - HP C4599 | User Guide - Page 110
Troubleshooting 5. Install the software. To install the software a. Insert software CD into the CD-ROM drive of the computer. The software installation will start automatically. NOTE: If the installation does not run automatically, from the Windows Start menu, click Start Search (or Run). In the - HP C4599 | User Guide - Page 111
the software from www.hp.com/support. 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. 108 Troubleshooting - HP C4599 | User Guide - Page 112
and Scan Document), the software has been properly installed. Network troubleshooting This section addresses problems you might encounter setting up a network. Check the device display for specific error messages. This section contains the following topics: • During wireless network setup you - HP C4599 | User Guide - Page 113
listed first, ad hoc last. Cause: Your network name (SSID) was at the bottom of the SSID list that was displayed when you installed the product on a wireless network. If this did not solve the issue, try the next solution. Solution 4: Unplug the Ethernet cable Solution: When an Ethernet cable is - HP C4599 | User Guide - Page 114
Solution: Move the wireless router and the product closer together and then run the wireless setup again. For more information, see: "Set up the HP All-in-One on an integrated wireless (WLAN 802.11) network" on page 12 Cause: The product was not receiving a signal. Network troubleshooting 111 - HP C4599 | User Guide - Page 115
the wireless setup process. Invalid passphrase during wireless setup Solution: Run the wireless setup process again and enter the correct passphrase. The passphrase is case-sensitive. Cause: During the wireless setup process, you had entered the WPA passphrase incorrectly. 112 Troubleshooting - HP C4599 | User Guide - Page 116
Troubleshooting The Printer Not Found screen appears during installation Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is - HP C4599 | User Guide - Page 117
Troubleshooting Chapter 13 Paper jams To help avoid paper jams, follow these guidelines: • Remove printed papers from the output tray frequently. • Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag. • Ensure that paper loaded in the input tray lays - HP C4599 | User Guide - Page 118
Troubleshooting 4. Press OK on the control panel to continue the current job. Cause: Paper had jammed in the product. Information on paper The HP All-in-One is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works - HP C4599 | User Guide - Page 119
quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. If this - HP C4599 | User Guide - Page 120
wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 4: Check to see if the product is in ink-backup mode Solution: Check to see if the the product is printing in ink-backup mode, with only one print cartridge installed. If the product - HP C4599 | User Guide - Page 121
sure photo paper such as HP Premium Photo Papers, is loaded in the input tray. NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the product, print settings, or print cartridges. No further troubleshooting is - HP C4599 | User Guide - Page 122
115 Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 3: Make sure you are using genuine HP print cartridges Solution: Check to see if your print cartridges are genuine HP print cartridges. Print quality troubleshooting 119 - HP C4599 | User Guide - Page 123
quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. If this - HP C4599 | User Guide - Page 124
plastic bag. This will prevent the photo paper from curling. NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. For more information, see: • "Recommended papers for printing and copying" on page 32 • "Information on paper" on page 115 Cause: The wrong - HP C4599 | User Guide - Page 125
Troubleshooting Chapter 13 Solution 3: Rotate the image Solution: If the problem persists, use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom - HP C4599 | User Guide - Page 126
Troubleshooting Solution 3: If the print cartridge was dropped, wait for it to recover Solution: Allow 30 minutes for the print cartridge to recover. Cause: A tri-color or photo print cartridge was jarred or handled roughly during installation. If this did not solve the issue, try the next solution - HP C4599 | User Guide - Page 127
this did not solve the issue, try the next solution. Troubleshooting Solution 2: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing - HP C4599 | User Guide - Page 128
Troubleshooting NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. For more information, see: • "Recommended papers for printing and copying" on page 32 • "Information on paper" on page 115 Cause: The wrong kind of paper was loaded in the input tray. - HP C4599 | User Guide - Page 129
for technical support. Cause: The print cartridge was damaged. Printouts seem blurry or fuzzy Try the following solutions if your printout is not sharp or unclear. TIP: After reviewing the solutions in this section, you can go to HP's website to see if there is additional troubleshooting help. For - HP C4599 | User Guide - Page 130
the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. Print quality troubleshooting - HP C4599 | User Guide - Page 131
. Solution 3: Ensure that the rear door is securely installed Solution: Make sure that the rear door is securely installed. If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place. Troubleshooting Cause: The rear door was not securely - HP C4599 | User Guide - Page 132
solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Make sure the paper is loaded correctly • Solution 2: Check the print settings • Solution 3: Clean the rollers • Solution 4: Contact HP support for service Solution 1: Make sure the paper is loaded - HP C4599 | User Guide - Page 133
Troubleshooting Chapter 13 Solution 2: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the quality setting. Use a higher quality setting to increase the amount of ink cartridges). - HP C4599 | User Guide - Page 134
solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly. The text edges - HP C4599 | User Guide - Page 135
• Ink is problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Load the stack of envelopes correctly • Solution 2: Check the envelope type • Solution 3: Tuck the flaps to avoid paper jams windows. Cause: The wrong type of envelope was loaded. 132 Troubleshooting - HP C4599 | User Guide - Page 136
3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can move freely - HP C4599 | User Guide - Page 137
HP Solution Center, click the Status tab. Cause: The status of the printer driver had changed. If this did not solve the issue, try the next solution. Solution 5: Wait until the product completes the current operation Solution: If the product is performing another task such as copying or scanning - HP C4599 | User Guide - Page 138
product had a paper jam. If this did not solve the issue, try the next solution. Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the - HP C4599 | User Guide - Page 139
Troubleshooting Chapter 13 If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Photosmart Software, click Settings, and then click Status. Cause: The computer was not communicating with the - HP C4599 | User Guide - Page 140
3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can move freely - HP C4599 | User Guide - Page 141
to either offline or stop printing. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Cause: The status of the printer driver had changed. If this did not solve the issue, try the next solution. Troubleshooting Solution 5: Wait until the product completes the - HP C4599 | User Guide - Page 142
Troubleshooting If this did not solve the issue, try the next solution. Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the other. - HP C4599 | User Guide - Page 143
If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Check the printer margins • Solution 2: Verify the paper size setting • Solution 3: Load the stack of paper correctly • Solution 4: Load a stack of envelopes correctly - HP C4599 | User Guide - Page 144
solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Check the margin settings • Solution 2: Check the layout of the document • Solution 3: Load the stack of papers correctly Print troubleshooting 141 - HP C4599 | User Guide - Page 145
of the document you are trying to print fits on a paper size supported by the product. To preview the print layout 1. Load the correct paper size into the input tray. 2. Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print - HP C4599 | User Guide - Page 146
first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is paper in the input tray • Solution 3: Check the print cartridge Solution 1: Remove any extra pages or lines at the end of the document Solution: Open the document file in your software - HP C4599 | User Guide - Page 147
information, see: "Load full-size paper or small-size photo paper" on page 34 Cause: You were using the wrong paper type. The borderless print settings require you to print on photo paper. Memory card troubleshooting Use this section to solve these memory card problems: • My memory card no longer - HP C4599 | User Guide - Page 148
Troubleshooting • The On button is blinking • The product does not read the memory card • The photos on the memory card do not transfer to my computer • Solution 5: To map the memory card to a network drive in windows Photo light turns on. If the problem continues, the memory card might be - HP C4599 | User Guide - Page 149
Troubleshooting Chapter 13 Solution 2: Remove the additional memory card Solution: Remove one of the memory cards. You can use only one memory card at a time. For more information, see: "Insert a memory card" on page 63 Cause: You had inserted more than one memory card. The product does not read - HP C4599 | User Guide - Page 150
start the Setup program. 2. When prompted, click Install More Software to install the product software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. Cause: The product software was not installed. Memory card troubleshooting 147 - HP C4599 | User Guide - Page 151
to the computer through a wireless connection, make sure that the connection is active and the product is turned on. Troubleshooting For more information on setting up the product and connecting it to your computer, see the Start Here guide that came - HP C4599 | User Guide - Page 152
memory card was not mapped to a network drive. Scan troubleshooting Use this section to solve these scan problems: • Scan halts • Scan fails • Scan fails because of insufficient computer memory • Scanned image is blank • Scanned image is incorrectly cropped • Scanned image has incorrect page layout - HP C4599 | User Guide - Page 153
Here guide. Cause: The HP Photosmart software might not have been installed. If this did not solve the issue, try the next solution. Solution 4: Start the HP Photosmart Software Solution: Start the software you installed with the product and try scanning again. Cause: The HP Photosmart Software was - HP C4599 | User Guide - Page 154
frequently, or if you encounter memory problems while using other programs, you might need to add more memory to your computer. See the user guide that came with your computer for more information. Cause: Too many programs were running on your computer. Scanned image is blank Solution: Load your - HP C4599 | User Guide - Page 155
Troubleshooting Chapter 13 If you scanned an original that has graphics or artwork surrounding the text, the scanner might not have recognized the text. Text format is incorrect Solution: Some applications cannot handle framed text formatting. Framed text is one of the scan document settings in - HP C4599 | User Guide - Page 156
. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the product. Cause: The software that came with the product was not installed or was not running. Copy troubleshooting Use this section to solve these copy problems: • Nothing - HP C4599 | User Guide - Page 157
Troubleshooting Chapter solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 4: The product does not support the paper or envelope • Solution 5: Clear the paper jam Solution 1: Turn on the product Solution - HP C4599 | User Guide - Page 158
: "Clear paper jams" on page 114 Cause: The product had a paper jam. Parts of the original do not appear or are cut off Solution: Load the original print side down on the right front corner of the glass as shown below. Cause: The original was placed incorrectly on the glass. Copy troubleshooting 155 - HP C4599 | User Guide - Page 159
enlarge it enough for it to fit a full-size page. If you want to make a large copy of a small original, scan the original into the computer, resize the image in the HP scanning software, and then print a copy of the enlarged image. Cause: You were trying to increase the size of an original that - HP C4599 | User Guide - Page 160
solution does not solve the problem, continue trying the remaining solutions paper" on page 75 Cause: The original was larger than the paper in the input tray. The printout is blank Solution: Load the original print side down on the right front corner of the glass as shown below. Copy troubleshooting - HP C4599 | User Guide - Page 161
first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Scan, resize, and print the image • Solution 2: Use photo paper to make borderless copies Solution 1: Scan, resize, and print the image Solution: When you make - HP C4599 | User Guide - Page 162
was not found • Product could not find available scan destinations • Required software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart Software Carriage jam Try the following solutions to resolve the issue. Solutions - HP C4599 | User Guide - Page 163
the paper jam from the front Solution: Turn off the product and open the print cartridge door to access the print carriage area. Gently remove any paper that already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the other. Do not try to force - HP C4599 | User Guide - Page 164
Troubleshooting Solution 4: Verify that the product is properly connected to a power print carriage is still stalled, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause - HP C4599 | User Guide - Page 165
paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button. The product prints a self-test report, which might indicate the source of the printing problem. A sample of the ink problem with the tri-color print cartridge Solution 6: Reset the product - HP C4599 | User Guide - Page 166
door. 12. Load paper in the input tray. 13. If prompted, print a cartridge calibration page, and then scan it. Cause: The product experienced an error and had to be reset. If this did not solve the issue, try the next solution. Solution 7: Contact HP support for service Solution: If you have - HP C4599 | User Guide - Page 167
does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Clear the paper jam • Solution 2: Remove objects that are blocking the print carriage Solution 1: Clear the paper jam Solution: Clear the paper jam and remove any torn paper that remains in - HP C4599 | User Guide - Page 168
again. Troubleshooting Follow the prompts on the display to continue. Cause: The print carriage was blocked. Door open Solution: Close the print cartridge door. Cause: The print cartridge door was open. Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support - HP C4599 | User Guide - Page 169
Troubleshooting Chapter 13 If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The revision number of the product firmware did not match the revision number of the software. Memory is full Solution: Try making fewer copies at - HP C4599 | User Guide - Page 170
have the installation CD, you can download the software from www.hp.com/support. 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. After you have reinstalled the software, try to scan again. Cause: The software installation was not - HP C4599 | User Guide - Page 171
. 7. Click Next through all of the screens that appear in the Wizard to install the USB Composite Device. 8. Click Finish to complete the installation. 9. Try to scan again. 10. If these steps do not resolve the problem, try using a different USB cable to connect the product to the computer. Cause - HP C4599 | User Guide - Page 172
the HP Solution Center. To check the status of the product 1. On the Windows taskbar, click Start, Programs or All Programs, HP, HP Solution Center such as HP Photosmart C4500 All-in-One series 2. 5. Select the second instance of the product and repeat steps 2 through 4. 6. Try to scan again. Cause - HP C4599 | User Guide - Page 173
power, connect it to another power outlet. 4. Turn off the product and reset it by disconnecting the power cord. 5. Wait 5 seconds, and plug in the power cord. 6. Turn on plugged into a USB port on your computer. Troubleshooting 3. Try to scan again. If the scan fails, continue to the next step. 170 - HP C4599 | User Guide - Page 174
Troubleshooting 4. Do one product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that scanning with Windows Image Acquisition (WIA) Solution: Try scanning with Windows Image Acquisition (WIA) instead of the HP Solution Center. To scan - HP C4599 | User Guide - Page 175
USB cable to a computer where product is installed, the HP software might not scan because the Lexbces service is running. NOTE: This solution only applies if you have a Lexmark or Dell all-in-one. To check for and disable the service 1. Log into Windows as an Administrator. 2. Press the Ctrl + Alt - HP C4599 | User Guide - Page 176
Troubleshooting 4. If the Lexbceserver service is listed in the Image Name list, disable it. To disable the service a. On the Windows taskbar, click Start, right-click My Computer, and then click Manage. The Computer Management appears. b. Double-click Services and Applications, and then double- - HP C4599 | User Guide - Page 177
www.hp.com and click Software and driver downloads. 2. Select Download drivers and software (and firmware). 3. Type your product name and model number in the field provided, and then press Enter. 4. Select the operating system of your computer where the HP software is installed. 174 Troubleshooting - HP C4599 | User Guide - Page 178
the patch 1. Go to: www.hp.com and click Software and driver downloads. 2. Select Download drivers and software (and firmware). 3. Select the operating system of your computer where the HP software is installed. 4. Go to the Patch section and download the HP Image zone/photo and imaging unexpected - HP C4599 | User Guide - Page 179
If you are experiencing communication issues while trying to scan, follow the steps below to resolve the issue. 5. Disconnect all USB devices (printers, scanners, cameras, etc.) from the computer, except the into a power outlet, surge protector, or power strip. Troubleshooting 176 Troubleshooting - HP C4599 | User Guide - Page 180
scan. If the scan is successful, other USB devices connected to the computer might be causing the problem. 12. If the scan is successful, then connect one To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press - HP C4599 | User Guide - Page 181
Solution: Uninstall the software completely, and then reinstall it. To uninstall the software and reset the product 1. Disconnect and reset the product. To disconnect and reset the product a. Make sure the product is turned on. b. Press the On button to turn off the product. 178 Troubleshooting - HP C4599 | User Guide - Page 182
, such as the anti-virus software, but are not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up. Errors - HP C4599 | User Guide - Page 183
Troubleshooting Chapter 13 To turn off programs that run in the background a. On the Windows taskbar, click Start. b. Depending on your operating system, do one of the following: • In Windows Vista: In Start Search, type MSCONFIG, and then press Enter. When the User Account Control dialog box - HP C4599 | User Guide - Page 184
Troubleshooting 5. Install the software. To install the software a. Insert software CD into the CD-ROM drive of the computer. The software installation will start automatically. NOTE: If the installation does not run automatically, from the Windows Start menu, click Start Search (or Run). In the - HP C4599 | User Guide - Page 185
operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, seconds. 4. Reconnect the USB cable to the product and the computer. Troubleshooting 182 Troubleshooting - HP C4599 | User Guide - Page 186
Troubleshooting After reconnecting the USB cable, the product should start printing print driver 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar - HP C4599 | User Guide - Page 187
the print queue. To clear the print queue manually 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then - HP C4599 | User Guide - Page 188
needed to be manually cleared. If problem. To verify the software application 1. Close the software application and reopen it. 2. Try to print again from the software application. NOTE: The printer might not support printing from a DOS application. Determine if the software application is Windows - HP C4599 | User Guide - Page 189
software application, contact the manufacturer of that application for support. Cause: The software application failed or could not interface with the print driver . Product might not be correctly installed HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset - HP C4599 | User Guide - Page 190
electrical power, connect it to another power outlet. 4. Turn off the product and reset it by disconnecting the power cord. 5. Wait 5 seconds, and plug in the power cord. 6. Turn on the product. 7. Try to scan again. To check the USB connection 1. Verify that the USB cable is securely plugged - HP C4599 | User Guide - Page 191
. Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. If this did not solve the issue, try the next solution. Solution 4: Uninstall and - HP C4599 | User Guide - Page 192
. Cause: There might have been a problem when you originally installed the product. If this did not solve the issue, try the next solution. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it - HP C4599 | User Guide - Page 193
a problem when you originally installed the HP Photosmart Software. HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset product is connected to the computer through a wireless connection, make sure that the connection is Troubleshooting 190 Troubleshooting - HP C4599 | User Guide - Page 194
electrical power, connect it to another power outlet. 4. Turn off the product and reset it by disconnecting the power cord. 5. Wait 5 seconds, and plug in the power cord. 6. Turn on the product. 7. Try to scan again. To check the USB connection 1. Verify that the USB cable is securely plugged - HP C4599 | User Guide - Page 195
. Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. If this did not solve the issue, try the next solution. Solution 4: Uninstall and - HP C4599 | User Guide - Page 196
. Cause: There might have been a problem when you originally installed the product. If this did not solve the issue, try the next solution. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it - HP C4599 | User Guide - Page 197
Troubleshooting Chapter 13 • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed the HP Photosmart Software. Product could not find available scan destinations Try the following solutions to resolve the - HP C4599 | User Guide - Page 198
product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed the HP Photosmart Software. Required software component was not found - HP C4599 | User Guide - Page 199
• Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software • Solution 6: Contact HP support for service Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in - HP C4599 | User Guide - Page 200
Troubleshooting Solution it to another power outlet. 4. Turn off the product and reset it by disconnecting the power cord. 5. Wait 5 seconds, and plug in the power cord . 6. Turn on the product. 7. Try to scan again. To check the USB connection 1. Verify that the USB cable is - HP C4599 | User Guide - Page 201
another USB cable is available, try using that one instead. 8. Restart the computer. 9. After the computer restarts, try to scan again. Cause: The power cord or USB cable computer after installing the product software. Or, there might have been another problem with the computer. 198 Troubleshooting - HP C4599 | User Guide - Page 202
. Cause: There might have been a problem when you originally installed the product. If this did not solve the issue, try the next solution. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it - HP C4599 | User Guide - Page 203
Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed the HP Photosmart Software. If this did not solve the issue, try the next solution. Solution 6: Contact HP support for service Solution: If you have completed all of the steps provided in the - HP C4599 | User Guide - Page 204
then start the Setup program. 2. When prompted, click Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. Cause: The HP Photosmart Software was not installed. If this did - HP C4599 | User Guide - Page 205
Photos not found • File not found • File format not supported • Invalid file name • Supported file types for the product • File corrupted Error reading or HP Photosmart Software. The copies might not be damaged. Cause: Some of the files on the inserted memory card were damaged. 202 Troubleshooting - HP C4599 | User Guide - Page 206
Troubleshooting Photos not found Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem try printing those files by using the HP Photosmart Software. The copies might not be damaged. - HP C4599 | User Guide - Page 207
using the HP Photosmart Software. The user errors: • Cannot crop • Borderless printing error • Memory card error • Disconnected • Out of disk space • Card access error • Use only one card at a time • Card is inserted incorrectly • Card is damaged • Card is not fully inserted 204 Troubleshooting - HP C4599 | User Guide - Page 208
ink-backup mode with only the black print cartridge installed, and a borderless print job was initiated. Memory card error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue - HP C4599 | User Guide - Page 209
solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Remove all but one memory card • Solution 2: Push the memory card all the stops. Cause: You had not fully inserted the memory card. 206 Troubleshooting - HP C4599 | User Guide - Page 210
Troubleshooting Use only one card at a time Solution: You can insert only one memory card at a time. If more than one memory card is any photos you might have lost. Cause: You formatted the card on a Windows XP computer. By default, Windows XP will format a memory card of 8 MB or less and 64 MB - HP C4599 | User Guide - Page 211
Troubleshooting Chapter 13 Paper messages The following is a list of paper-related error messages: • Paper upside down • Paper orientation error • Cannot load paper from input tray • Ink is drying • Out of paper • Paper jam or misfeed • Paper mismatch • Wrong paper width Paper upside down Solution: - HP C4599 | User Guide - Page 212
print settings • Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit • Solution 5: Clean the rollers • Solution 6: Contact HP support for service Solution 1: Replace the rear door Solution: If you removed the rear door to clear a paper jam, replace it. Gently push the door - HP C4599 | User Guide - Page 213
. If this did not solve the issue, try the next solution. Solution 6: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. 210 Troubleshooting - HP C4599 | User Guide - Page 214
Troubleshooting If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly. Paper jam or misfeed Solution: In case of a paper jam, check the rear door. You might need to clear the - HP C4599 | User Guide - Page 215
Troubleshooting Chapter 13 Paper mismatch Solution: Change the print setting or load the appropriate paper in the input tray. • Do not use paper that is too thin, that has a slick texture, or that stretches easily. It can feed incorrectly through the paper path, causing paper jams. • Store photo - HP C4599 | User Guide - Page 216
Troubleshooting Cause: The USB cable was not plugged in properly. Communication test failed Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions - HP C4599 | User Guide - Page 217
are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the product • securely connected to the product and the computer, as shown below. 214 Troubleshooting - HP C4599 | User Guide - Page 218
Troubleshooting Cause: The product was not connected to the computer. Print cartridge messages The following is a list of print cartridge error messages: • Low on ink • Carriage stall • Need alignment or alignment failed • Print cartridges incorrectly installed • Non-HP cartridges installed • Print - HP C4599 | User Guide - Page 219
carriage can move freely • Solution 4: Verify that the product is properly connected to a power source • Solution 5: Print a self-test report • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam - HP C4599 | User Guide - Page 220
Troubleshooting CAUTION: Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer. Cause: The print carriage print and the print carriage is still stalled, contact HP support for service. Go to: www.hp.com/support. If prompted, choose - HP C4599 | User Guide - Page 221
button to turn on the product. To reset the product 1. Remove all paper loaded in the input tray. 2. Make sure that the product is turned on and remove the USB cable from the back of the product. 3. Open the print cartridge door. Troubleshooting The print carriage should move to the far right side - HP C4599 | User Guide - Page 222
door. 12. Load paper in the input tray. 13. If prompted, print a cartridge calibration page, and then scan it. Cause: The product experienced an error and had to be reset. If this did not solve the issue, try the next solution. Solution 7: Contact HP support for service Solution: If you have - HP C4599 | User Guide - Page 223
tape is still covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts. Troubleshooting 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Remove - HP C4599 | User Guide - Page 224
237 • "Shop for ink supplies" on page 97 Cause: You installed new print cartridges that needed alignment. If this did not solve the issue, try the next solution. Solution 5: Print cartridge might be defective Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose - HP C4599 | User Guide - Page 225
. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. 222 Troubleshooting - HP C4599 | User Guide - Page 226
incorrectly. Non-HP cartridges installed Solution: Follow the prompts on the display to continue, or replace the indicated print cartridges with genuine HP cartridges. HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help - HP C4599 | User Guide - Page 227
. If this did not solve the issue, try the next solution. Solution 3: Remove and reinsert the print cartridges Solution: One or both of the print cartridges are not installed or are installed incorrectly. Remove and reinsert the print cartridges and verify that they are fully 224 Troubleshooting - HP C4599 | User Guide - Page 228
"Clean the print cartridges" on page 88 Cause: One or both of the print cartridges were not installed or were installed incorrectly. If this did not solve the issue, try the next solution. Solution 4: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted - HP C4599 | User Guide - Page 229
Troubleshooting Chapter 13 Print cartridges missing or not detected Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is - HP C4599 | User Guide - Page 230
Troubleshooting 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. 6. Repeat - HP C4599 | User Guide - Page 231
issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Check the print cartridge • Solution 2: Contact HP support for service 228 Troubleshooting - HP C4599 | User Guide - Page 232
steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: The print cartridges were not intended for use in this product. Print - HP C4599 | User Guide - Page 233
remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts. Troubleshooting 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 230 - HP C4599 | User Guide - Page 234
the product, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The indicated print cartridges were installed incorrectly. Print cartridge problem The message might - HP C4599 | User Guide - Page 235
has been resolved. • If the error has been resolved, then there is a problem with the black print cartridge. • If the error has not been resolved, continue to the next step. 7. Open the print cartridge door and reinsert the black print cartridge by sliding it forward into the slot on the right. Then - HP C4599 | User Guide - Page 236
problem with both print cartridges. 11. Open the print cartridge door and reinsert the tri-color print cartridge by sliding it forward into the slot on the left. Then push the print cartridge print cartridges are installed into the correct slots. To make sure the print cartridges are installed - HP C4599 | User Guide - Page 237
. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. 234 Troubleshooting - HP C4599 | User Guide - Page 238
this did not solve the issue, try the next solution. Solution 3: Replace the print cartridge Solution: Replace the print cartridges that are experiencing the problem. If only one of the print cartridges is experiencing the problem, you can also remove it and print using ink-backup mode. Errors 235 - HP C4599 | User Guide - Page 239
: During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card). Cause: One or both of the print cartridges were having a problem. Previously used genuine HP cartridge installed Solution - HP C4599 | User Guide - Page 240
topics: • Warranty • Print cartridge warranty information • Support process • Before you call HP support • HP support by phone • Additional warranty options • HP Quick Exchange Service (Japan) • HP Korea customer support • Prepare the product for shipment • Pack the HP All-in-One Warranty For more - HP C4599 | User Guide - Page 241
Service (Japan)" on page 240. If you need to contact HP support, do the following before you call: 1. Make sure that: a. The product is plugged in and turned on. b. The specified print cartridges are installed correctly. c. The recommended paper is properly loaded in the input tray. 2. Reset - HP C4599 | User Guide - Page 242
any new hardware or software to your computer at HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Additional warranty options Extended service plans are available for the HP All-in-One - HP C4599 | User Guide - Page 243
Chapter 14 HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see "Pack the HP All-in-One" on page 241. HP Korea customer support Prepare the product for shipment If after contacting HP support or returning to the point of purchase you are requested to send - HP C4599 | User Guide - Page 244
. Do not send them with the product unless the HP customer support call agent instructs you to. 5. Close the print cartridge door and wait a few minutes for the print carriage to move back to its home position (on the left side). NOTE: Make sure the scanner is idle and has returned to its parked - HP C4599 | User Guide - Page 245
shipping label on the outside of the box. 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful). • A copy of the sales slip or other proof of purchase to establish the warranty coverage period. • Your - HP C4599 | User Guide - Page 246
with the HP All-in-One. System requirements Software and system requirements are located in the Readme file. For information about future operating system releases and support, visit the HP online support Web site at www.hp.com/support. Paper specifications Type Paper weight Plain paper 16 to - HP C4599 | User Guide - Page 247
. † Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. * NOTE: For a complete list of supported media sizes, see the printer driver. Print specifications • Print speeds vary according to the complexity - HP C4599 | User Guide - Page 248
Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Energy Star® notice This product is designed to reduce - HP C4599 | User Guide - Page 249
of waste equipment by users in private households in the European Union Disposal of Waste Equipment by Users in Private Households in for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements - HP C4599 | User Guide - Page 250
• VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • Noise emission statement for Germany • Toxic and hazardous substance table • Declaration of conformity (European Economic Area) • HP Photosmart C4500 All-in-One series declaration of conformity - HP C4599 | User Guide - Page 251
will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures - HP C4599 | User Guide - Page 252
Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Toxic - HP C4599 | User Guide - Page 253
Chapter 15 HP Photosmart C4500 All-in-One series declaration of conformity Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • Notice to users in Brazil • Notice to users in Canada • - HP C4599 | User Guide - Page 254
product and any attached external antenna, if supported, shall be placed in such a manner (Res.ANATEL 282/2001). Notice to users in Canada Notice to users in Canada/Note à l'attention des utilisateurs the Canadian Department of Communications. The internal wireless radio complies with RSS 210 and RSS - HP C4599 | User Guide - Page 255
Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product family. This compliance is indicated by the following conformity marking placed on the product. The wireless telecommunications functionality of this product may be used in the following EU and - HP C4599 | User Guide - Page 256
Notice to users in Taiwan Regulatory wireless statements 253 Technical information - HP C4599 | User Guide - Page 257
Chapter 15 254 Technical information Technical information - HP C4599 | User Guide - Page 258
copy 77 print job 61 scan 70 cancel button 6 carriage jam 159 stalled 165 Carriage stall 216 cartridge 87 cartridges. See print cartridges channel, wireless communication 22 choose paper 31 clean exterior 95 glass 95 lid backing 95 print cartridge contacts 89 print cartridge ink nozzle area 91 print - HP C4599 | User Guide - Page 259
208 low 143, 215 sprays inside HP All-in- One 144 streaks on the back of paper 129 ink cartridges HP ink depleted 236 ink levels, check 80 ink supplies purchase 97 ink, removing ink from skin and clothing 85 ink-backup mode 86 install software, troubleshoot 99 interface card 13 invalid file name - HP C4599 | User Guide - Page 260
44 paper type 45 print quality 115 quality 46 reduce/enlarge 47 resizing options 47 resolution 46 saturation 47 speed 46 printer found screen, Windows 18 printer sharing usb 11 Windows 11 printing with one ink cartridge 86 Printing Shortcuts tab 48 problems copy 153 error messages 159 print 131 scan - HP C4599 | User Guide - Page 261
smeared ink 116 software application, print from 43 software installation reinstall 108 uninstall 108 speed copy 73 print 46 SSID troubleshoot 109 wireless setting 22 start black 7 start color 7 status, network 20 stop copy 77 print job 61 scan 70 subnet mask 21 support contact 238 support process
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HP Photosmart C4500 All-in-One series