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HP C7280 User Guide - Page 170

Troubleshooting, Communication problems over a USB connection - paper jam problem

UPC - 883585105137

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15 Troubleshooting This section contains the following topics: • Troubleshooting tips • Hardware setup troubleshooting • Software installation troubleshooting • Network troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card and front USB port troubleshooting • Scan troubleshooting • Copy troubleshooting • Fax troubleshooting • Errors Troubleshooting tips This section contains the following topics: • Communication problems over a USB connection • Information on ink cartridges and the print head • Information on paper • Tips for using the automatic document feeder • Clear paper jams • Clean the automatic document feeder Communication problems over a USB connection NOTE: For information on network communication problems, see "Network troubleshooting" on page 183. For information on communication problems involving a memory card, PictBridge camera, or storage device, see "Memory card and front USB port troubleshooting" on page 208. If the HP All-in-One and computer are USB-connected and are not communicating with each other, try the following: • Look at the display on the HP All-in-One. If the display is blank and the On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One. • Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. • Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All-in-One. Make Troubleshooting 169 Troubleshooting

Section	Page
Contents	2
HP Photosmart C7200 All-in-One series Help	10
HP All-in-One overview	12
The HP All-in-One at a glance	12
Control panel overview	13
Control panel features	14
Display icons	15
Display sleep state	16
Menu overview	16
Photosmart Express Menu	17
Copy Menu	17
Scan Menu	18
Fax Menu	18
Setup Menu	18
Help Menu	19
Text and symbols	19
Enter text using the keypad on the control panel	19
Enter text using the visual keyboard	20
Available symbols for dialing fax numbers	21
Use the HP Photosmart Software	22
Find more information	24
Finish setting up the HP All-in-One	26
Set your preferences	26
General preferences	26
Set your language and country/region	26
Set the date and time	27
Adjust the volume	27
Set the default paper tray for PictBridge/DPOF/uPnP printing	28
Enable faster browsing of photos	28
Set the paper tray for printing from a Bluetooth device	28
Restore the factory defaults	29
Play a slideshow on the display	29
Fax preferences	30
Set up the HP All-in-One to redial a fax number automatically	30
Set tone or pulse dialing	30
Set the fax speed	31
Computer connection information	31
Supported connection types	32
Connect using Ethernet	32
Connect using integrated wireless WLAN 802.11	33
Connect using the HP bt450, Printer and PC Adapter with Bluetooth® Wireless Technology	33
Find the device name and address	33
Set Bluetooth security for the HP All-in-One	34
Use a Bluetooth® connection to print from your computer	35
Use printer sharing	37
Connect to a network	37
Wired network setup	38
What you need for a wired network	39
Connect the HP All-in-One to the network	39
Integrated wireless WLAN 802.11 network setup	40
What you need for an integrated wireless WLAN 802.11 network	41
Connect to an integrated wireless WLAN 802.11 network	41
Wireless ad hoc network setup	44
What you need for an ad hoc network	44
Create a network profile for a Windows XP computer	44
Create a network profile for other operating systems	46
Connect to a wireless ad hoc network	46
Install the software for a network connection	47
Connect to additional computers on a network	48
Change the HP All-in-One from a USB connection to a network connection	48
Manage your network settings	49
Change basic network settings from the control panel	49
Change advanced network settings from the control panel settings	51
Use the Embedded Web Server	53
Network configuration page definitions	54
Network glossary	60
Fax setup	62
Change settings on the HP All-in-One to receive faxes	63
Set the answer mode	63
Set the number of rings before answering	63
Change the answer ring pattern for distinctive ringing	64
Test your fax setup	64
Set the fax header	65
Set up speed dialing	66
Set up individual speed dial entries	66
Set up group speed dial entries	67
Delete speed dial entries	68
Print the speed dial list	68
How do I?	70
Load originals and load paper	72
Load originals	72
Load an original in the automatic document feeder	72
Load an original on the glass	73
Choose papers for printing and copying	74
Recommended papers for printing and copying	74
Recommended papers for printing only	75
Papers to avoid	76
Load paper	77
Load full-size paper	77
Load 10 x 15 cm (4 x 6 inch) photo paper	79
Load postcards, Hagaki, or index cards	80
Load envelopes	81
Load other types of paper	82
Avoid paper jams	83
Print from your computer	84
Print from a software application	84
Make the HP All-in-One the default printer	85
Change the print settings for the current job	85
Set the paper size	85
Set the paper type for printing	86
View the print resolution	86
Change the print speed or quality	87
Change the page orientation	87
Scale the document size	88
Change the saturation, brightness, or color tone	88
Preview your print job	88
Change the default print settings	89
Printing shortcuts	89
Create printing shortcuts	90
Delete printing shortcuts	90
Perform special print jobs	91
Print a borderless image	91
Print a photo on photo paper	92
Print custom CD/DVD labels	93
Print using Maximum dpi	93
Print on both sides of the page	94
Print a multiple-page document as a booklet	94
Print multiple pages on a single sheet	96
Print a multiple-page document in reverse order	96
Reverse an image for iron-on transfers	97
Print on transparencies	97
Print a group of addresses on labels or envelopes	98
Print a poster	99
Print a Web page	99
Stop a print job	100
Use the photo features	102
View and select photos	103
Print your photos	105
Create special projects from your photos	106
Share photos using HP Photosmart Software	108
Save photos to your computer	109
Edit photos using the control panel	110
Zoom and pan to crop a photo	110
Rotate a photo	111
Adjust the brightness of your photos	111
Apply special color effects to your photos	112
Remove red‐eye	113
Automatically enhance your photos	113
Use the scan features	116
Make reprints of your photos	116
Scan an image	117
Scan an original to a computer	118
Scan an original to a memory card or storage device	118
Edit a scanned image	119
Edit a scanned preview image	119
Edit a scanned photo or graphic	119
Edit a scanned document	119
Share a scanned image with friends and relatives	120
Stop scanning	120
Use the copy features	122
Make a copy	122
Preview your copy job	122
Change the copy settings for the current job	123
Set the number of copies	123
Set the copy paper size	123
Set the copy paper type	124
Change copy speed or quality	125
Adjust the lightness and darkness of your copy	126
Change default copy settings	126
Perform special copy jobs	127
Make a borderless copy of a photo	127
Resize an original to fit onto letter or A4 paper	128
Resize an original using custom settings	128
Crop an original	129
Shift the left margin	129
Improve the quality of a copy	130
Stop copying	130
Use the fax features	132
Send a fax	132
Send a basic fax	132
Send a fax using speed dials	133
Send a fax manually from a phone	134
Send a fax using monitor dialing	135
Scan a fax to send from memory	136
Schedule a fax to send later	136
Broadcast a fax to multiple recipients	137
Send a color original or photo fax	137
Change the fax resolution and Lighter/Darker settings	138
Change the fax resolution	138
Change the Lighter/Darker setting	139
Set new default settings	140
Send a fax in Error Correction Mode	140
Receive a fax	141
Receive a fax manually	141
Set up backup fax reception	142
Reprint received faxes from memory	143
Poll to receive a fax	144
Forward faxes to another number	144
Set the paper size for received faxes	145
Set up the HP All-in-One to check the paper type before printing faxes	145
Set automatic reduction for incoming faxes	146
Block junk fax numbers	146
Set the junk fax mode	147
Add numbers to the junk fax list	147
Remove numbers from the junk fax list	148
Fax over the Internet using IP phone	148
Stop faxing	149
Print reports and forms	150
Print reports	150
Print a self-test report	150
Print fax reports	151
Print fax confirmation reports	151
Print fax error reports	152
Print the fax log	152
Print other reports	153
Print forms	154
Maintain the HP All-in-One	156
Clean the HP All-in-One	156
Clean the glass	156
Clean the lid backing	158
Clean the exterior	158
Check the estimated ink levels	158
Work with ink cartridges	159
Replace the ink cartridges	160
Align the printer	162
Clean the print head	163
Clean the ink cartridge contacts	164
Remove ink from your skin and clothing	165
Self-maintenance sounds	166
Reduce energy consumption when the HP All-in-One is off	166
Turn off the HP All-in-One	166
Shop for ink supplies	168
Troubleshooting	170
Troubleshooting tips	170
Communication problems over a USB connection	170
Information on ink cartridges and the print head	171
Information on paper	172
Tips for using the automatic document feeder	172
Clear paper jams	172
Clean the automatic document feeder	174
Hardware setup troubleshooting	175
Software installation troubleshooting	180
Uninstall and reinstall the software	182
Network troubleshooting	184
Wired network setup troubleshooting	184
Wireless setup troubleshooting	187
Print quality troubleshooting	190
Print troubleshooting	201
Memory card and front USB port troubleshooting	209
Scan troubleshooting	213
Copy troubleshooting	216
Fax troubleshooting	220
Errors	259
Device messages	259
File messages	262
Supported file types for the HP All-in-One	264
General user messages	264
Paper messages	268
Power and connection messages	270
Ink cartridge messages	272
HP warranty and support	280
Warranty	280
Ink cartridge warranty information	280
Support process	281
Before you call HP support	281
HP support by phone	282
Phone support period	282
Placing a call	282
After the phone support period	282
Additional warranty options	282
HP Quick Exchange Service (Japan)	283
Call HP Korea customer support	283
Prepare the HP All-in-One for shipment	284
Secure the ink system	284
Remove the control panel faceplate	284
Pack the HP All-in-One	285
Technical information	288
Specifications	288
Duplexer paper specifications	290
Environmental product stewardship program	290
Paper use	291
Plastics	291
Material safety data sheets	291
Recycling program	291
HP inkjet supplies recycling program	291
Energy consumption	291
Special handling of materials	291
Attention California users	291
NDL battery disposal	291
Taiwan battery statement	292
Disposal of Waste Equipment by Users in Private Households in the European Union	292
Regulatory notices	293
Regulatory model identification number	293
FCC statement	294
Notice to users of the U.S. telephone network: FCC requirements	295
Note à l’attention des utilisateurs du réseau téléphonique canadien/notice to users of the Canadian ...	296
Notice to users in the European Economic Area	297
Notice to users of the German telephone network	297
Australia wired fax statement	297
Notice to users in Korea	297
VCCI (Class B) compliance statement for users in Japan	298
Notice to users in Japan about power cord	298
Geräuschemission	298
Regulatory wireless statements	298
Wireless: Exposure to radio frequency radiation	298
Wireless: Notice to users in Brazil	298
Wireless: Notice to users in Canada	299
European Union Regulatory Notice	299
Wireless: Notice to users in Taiwan	300
Declaration of conformity (European Economic Area)	300
HP Photosmart C7200 All-in-One series declaration of conformity	301