HP C8000 HP Workstation c8000 Technical Reference Guide

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  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 1
    c8000 Document Part Number: 5969-3188 Second Edition July 2004 This manual contains an overview of system specifications, instructions for removing and replacing system components, information on configuring your system using the included tools and interfaces, and detailed troubleshooting
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 2
    failure to follow directions could result in bodily harm or loss of life. Ä CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. Technical Reference Guide HP workstation c8000 Second Edition (July 2004) Document
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 3
    system, you must shut down your computer using its on/off switch, then remove the power cord before removing the system's side cover. Remove the Power Protection Device cables before any servicing operation parts, heating ducts, rotor brushes in vacuum cleaners or printer this problem is relatively
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 4
    as much as possible. HP can also take back your old system for recycling when it reaches the end of its useful life. HP has a product take-back program in several countries. The collected equipment is sent to an HP recycling facilities in Europe or the U.S.A. As many parts as possible are reused
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 5
    2-1 Paths 2-2 BCH Commands 2-4 Baseboard Management Controller 2-8 Firmware Upgrades 2-9 Installing or Replacing Parts Locating System Components 3-1 Location of Internal Components 3-2 Exploded View of Main System Components 3-3 System Board Components and Connectors 3-4 Tools and Safety
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 6
    4-2 Identifying and Diagnosing Hardware Problems 4-2 LEDs 4-3 BCH Error and Warning Messages 4-12 Displaying PIM Information 4-12 Clearing the FPL and SEL Logs 4-12 Troubleshooting the VGA Monitor 4-13 Troubleshooting the Power Supply 4-14 Running HP Diagnostics 4-15 Resetting the BMC
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 7
    Index Contents Technical Reference Guide 3
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 8
    Contents 4 Technical Reference Guide
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 9
    www.hp.com/workstations/risc/c8000 ■ Supported accessories and components at: http://partsurfer.hp.com Feature Processor Firmware Operating system Main memory Hard drive(s) Description One or two HP PA-8800 processor modules 8 MB flash EEPROM Configured using Boot Console Handler (BCH) HP-UX 11i
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 10
    with SCSI hard drives may include up to three optical drives. The following optical drives are supported: • 48X CD-RW • 16X DVD-ROM • 4X DVD+RW Two-channel Ultra 320 SCSI controller on system board External SCSI connector (option) • 68-pin standard, high density SCSI connector • Requires cables
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 11
    Feature Input devices Audio (option) Product Information Description USB keyboard and mouse: • HP 104/105 key keyboard, available in 13 localized layouts • HP three-button mouse, standard or scroll-wheel May include: • PCI Audio card • Front-access mic and headphone connectors • Line in, line out,
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 12
    Product Information Physical Characteristics Characteristic HP workstation c8000 Weight1 Tower system Minimum: 22.5 kg (49.5 lb) Maximum: 26.6 kg (58.6 lb) Rack system Minimum: 20.5 kg (45.2 lb) Maximum: 24.7 kg (54.4 lb) Dimensions Tower system Height: 490.2 mm (19.3 in.) Depth: 571.4 mm
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 13
    /highest current given the lowest input voltage and the maximum input power. 2. Corresponds to the maximum DC power the power supply can provide to the system. The power supply has Active Power Factor Correction (APFC) that meets EN61000-3-2 over the range of 88-265 VAC rms. Technical Reference
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 14
    on primary power consumptions. Components Workstation: typical configuration1 maximum configuration2 Power 4 hard drives, 1 high end AGP, and 3 optical drives. Environmental Specifications Environmental Specifications (System Processing Unit with Hard Disk) Operating temperature +5° C to +35°
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 15
    Information Front Panel The HP workstation c8000 front panel has the features identified in the following figures. ■ A pull-out information card containing the product and serial numbers is on the side of the system. ■ For more information about the system LEDs, see "LAN LEDs (Front and Rear Panel
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 16
    Front panel, rack-mount configuration - 1 System speaker 6 LAN activity LED 2 Three optical drive bays 7 Two USB connectors 3 System status LED 8 Headphone (option) 4 Power button 9 Microphone (option) 5 Hard Disk activity LED - IEEE-1394 FireWire (not supported) 1-8 Technical Reference
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 17
    Rear Panel The HP workstation c8000 rear panel has the following connectors and features: Rear panel, tower configuration 1 Power cord connector 2 Built-In Self Test LED (power supply LED behind ventilation holes) 3 On-board diagnostic LEDs 4 PCI/AGP retention release 5 External SCSI connector
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 18
    4 PCI/AGP retention release 5 External SCSI connector (option) 6 Security cable slot 7 Monitor connector (on graphics card) 8 LAN connector and LEDs 9 Three USB connectors - Serial connector B ; Serial connector A < Diagnostic LEDs = Transfer-of-control (TOC) button 1-10 Technical Reference Guide
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 19
    Upgrades" on page 2-9 Boot Console Handler (BCH) You can configure the HP workstation c8000 system with The Boot Console Handler (BCH), the user interface to the system firmware. The BCH: ■ Lets the bootstrap code know which path (that is, which device) to boot from. ■ Allows you to view and
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 20
    (one) ❏ Flow Control: XON/XOFF 4. Using the terminal emulation software, connect to the workstation with a direct connection. 5. Turn on the workstation. The system display is redirected to the serial console device. Paths All devices in the HP workstation c8000 are represented by paths in the BCH
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 21
    SCSI Drives Drive SCSI hard drive on channel A SCSI hard drive on channel B Network Device Built-in LAN Path 0/2/1/0. 0/2/1/1. Path 0/3/3/0 System Configuration Technical Reference Guide 2-3
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 22
    HElp [| Display help for menu or command RESET Restart the system MAin Return to the Main Menu Main Menu The following commands are menu SERvice menu DIsplay HElp [|] RESET Displays or sets boot values Displays hardware information Displays service commands
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 23
    Seconds allowed for boot attempt Config/Deconfig processor Set the system to predefined values Display or set boot tests execution Display or change a path Display or set the Power Restore Policy Display or set the System Restart Policy Search for boot devices Set/show security mode Read or set the
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 24
    Display all system information Display boot-related information Display cache information Display revisions of major VLSI Display coprocessor information Display FRU information Display firmware version Display I/O interface information Display Core LAN station address Display memory information
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 25
    System Configuration The Info PR command displays processor information on the console. For example: Main Menu: Enter command or menu > in pr Model: hp workstation c8000 (model string 9000/785/c8000) PROCESSOR INFORMATION HVERSION SVERSION Processor Processor Speed --------0 1 2 3
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 26
    . These parameters are used by the OS device drivers to program the controller(s). The serial port command automatically resets the system. When the serial ports are enabled, the ports can be used with HP-UX. ✎ NOTE: If the HP-UX version was released prior to June 2004, the system might not boot if
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 27
    prompts to navigate to the support page: a. Select download drivers/software. b. Enter the product name in the search field (HP workstation c8000). c. Select the search result. d. Choose the firmware release you need to download. e. Click the release notes for instructions on how to download, unpack
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 28
    System Configuration 2-10 Technical Reference Guide
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 29
    3 Installing or Replacing Parts This chapter contains the following sections: ■ Locating System Components, page 3-1 ■ Tools and Safety, page 3-5 ■ Removing and Replacing Access Panels, page 3-6 ■ Removing and Replacing Internal Components, page 3-8 Locating System Components This section contains
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 30
    or Replacing Parts Location of Internal Components This diagram identifies main system components. For a comprehensive component diagram, see the label on the inside of the main access panel. Location of internal components 1 PCI and AGP slots 2 Power supply 3 Air flow guide and memory fan 4 CPU
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 31
    diagram, see the label on the inside of the main access panel. Exploded view of system components 1 Power supply 2 CPU0 and CPU1 with power modules 3 Chassis fan 4 Airflow guide and memory fan 5 Top panel 6 Optical drive 7 Chassis 8 Front access panel (tower) 9 Pedestal : Hard drive fan ; AGP
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 32
    A (console) connector 12 Diagnostic LEDs 13 Transfer of Control (TOC) button 14 On-board LEDs 15 Chassis fan connector 16 Input Memory fan connector 36 SCSI B connector 27 Main power connector Hard drive activity LED connector 28 Auxiliary power connector 29 System board tray release 30 Memory
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 33
    Torx driver. Å WARNING: For hardware installation procedures, you must power off the system, unplug the power cord from the outlet, and wait for all LEDs to prevent damage to this system, observe all of the following ESD precautions while performing the system parts removal/replacement procedures:
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 34
    the power cord from the back of the system. Always replace the cover(s) before turning the workstation on. Removing the Main System Access Panel To remove or install most components, you only need to remove the main system access panel. ✎ NOTE: The front system access panel only needs to be removed
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 35
    access panel. 1. If you have already connected and turned on the system, turn off the system and disconnect all cables. 2. Remove the main system access panel: a. Unlock the panel if it is locked 1 b. Pull out on the latch to release it 2 c. Rotate the panel 3 and lift it off 4 3. Remove the front
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 36
    Installing or Replacing Parts Removing and Replacing Internal Components This section includes instructions for removing and replacing the following components: ■ Airflow Guide and Memory Fan, page 3-9 ■ Memory Modules, page 3-10 ■ PCI and AGP Cards, page 3-12 ■ Optical Drives (CD or DVD), page 3-17
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 37
    or Replacing Parts Airflow Guide and Memory Fan The system airflow guide and memory fan must be removed to access several other components. To remove the airflow guide and fan: 1. Turn off the system, disconnect the power cable, and remove the system access panel. 2. Unplug the memory fan connector
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 38
    remove the main access panel and airflow guide. Å WARNING: To ensure that memory modules are not damaged during removal or installation, power off the workstation and unplug the power cord from the AC power outlet. Wait until the power supply LED (page 1-7) turns off before removing or installing
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 39
    are seated properly. 3. Replace the airflow guide and system access panel, reconnect all cables, and turn on the system. 4. Check the memory configuration using the BCH Information menu (page 2-6). DIMM Installation Guidelines The HP workstation c8000 has eight memory DIMM slots organized as four
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 40
    PCI accessory cards. Removing PCI or AGP Card 1. Turn off the system, disconnect all cables, and remove the main access panel. 2. Remove the AGP retainer if it is blocking the card you wish to access: a. Press in on the release snaps on the AGP retainer 1. b. Rotate the retainer outwards 2 and lift
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 41
    Installing or Replacing Parts 3. Open the PCI/AGP retainer clip: ❏ Push in on the two blue levers at the ends of the PCI/AGP retainer clip 1 then rotate the clip into the open position edge stop to the side to allow the card to slide out of the guide. Full-length AGP or PCI card Technical Reference
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 42
    Installing or Replacing Parts c. Grasp the card at the edges 1 and lift it out of the slot same slot, see page 3-15. 6. Close the PCI/AGP retainer clip and press the two blue release snaps on the rear panel of the system to lock it in place. (See figure on page 3-13). 7. Replace the AGP retainer if
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 43
    Installing or Replacing Parts Installing or Replacing a PCI or AGP Card NOTE: For specifications on card or bulkhead blank that is in the slot you want to use. a. From the inside of the case, push on the two blue release snaps at the ends of the PCI/AGP retainer clip 1 then rotate the clip into the
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 44
    card power connector c. If the card is a full length card, the end of the card will automatically snap into place (not shown). 3. Close the PCI/AGP retainer clip and press the two blue release snaps on the rear panel of the system to lock it in place. (See the figure on page 3-13
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 45
    or Replacing Parts Optical Drives (CD or DVD) Removing an Optical Drive 1. Turn off the system, disconnect all cables, and remove the system access panel and front panel. 2. Disconnect the audio 1, IDE 2, and power 3 cables from the optical drive. 3. Pull outward on the lever to release the optical
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 46
    Replacing Parts Installing an Optical Drive 1. Turn off the system, disconnect all cables, and remove the system access panels. 2. Pull the release handle cable to the optical drive: The system has two IDE cables: ❏ If you have IDE hard drives installed, one cable is used to connect the hard drives,
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 47
    Installing or Replacing Parts 5. Replace the access panels and reconnect all cables. 6. Turn the system on, then check the configuration using the BCH Information menu (page 2-6). Hard Drives Removing a Hard Drive 1. Turn off the system, disconnect all cables, and remove the system access panel. 2.
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 48
    Installing or Replacing Parts Replacing a Hard Drive 1. Review "Hard Drive Installation Guidelines" on page 3-21 for instructions on configuring drives and installing drives in the correct bays. 2. Select a drive bay in which to install the drive. Squeeze inward on the blue release clips located on
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 49
    The system supports either IDE or SCSI hard drives, but not both in the same system. IDE Drives The HP workstation c8000 supports up the bottom bay 4. IDE hard drive locations NOTE: The Disk Activity LED automatically communicates with IDE and SCSI drives connected to the built-in controllers
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 50
    Drives The HP workstation c8000 supports up to four SCSI hard drives attached to the SCSI A connector. 1. Set the SCSI ID on your drive(s): ❏ Drive 1 ID=3 ❏ Drive 2 ID=4 ❏ Drive 3 ID=5 ❏ Drive 4 ID=6 See the label on the hard drive or documentation provided with the drive for instructions on setting
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 51
    Parts NOTE: The Disk Activity LED automatically communicates with IDE and SCSI drives connected to the built-in controllers. To get this functionality with an SCSI or IDE controller card, connect the card with an LED activity cable to the hard drive activity LED connector on the system board
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 52
    Installing or Replacing Parts 2. Plug the cable into the connector 1 and route as shown. Installing external connector 3. Peel the release liner off of the pad on the cable and press the pad against the chassis wall 2 to secure. 4. Thread the jackscrews through the rear chassis
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 53
    Installing or Replacing Parts Power Supply Before replacing the power supply, you can use the Built-In Self-Test (BIST) feature to find out if the power supply still works. Refer to Chapter 4, "Troubleshooting", for more information. Removing the Power Supply 1. Turn off the system, disconnect all
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 54
    Installing or Replacing Parts Replacing the Power Supply 1. Before inserting the power supply, reconnect the processor power module cable(s) from the power supply to the power modules on the system board. NOTE: The power cables connecting to the power modules are interchangeable. The cables are
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 55
    or Replacing Parts Hard Drive and Chassis Fans In addition to the fan attached to the airflow guide (page 3-9), two cooling fans are mounted at the front and rear of the system. Removing the Hard Drive and Chassis Fans 1. Turn off the system, disconnect the power cable, and remove the system access
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 56
    , install the push rivets. 2. Re-attach the fan cable. 3. Replace the access panel and reconnect all cables. 4. Turn the system on, then check that the fans have been properly installed by verifying that none of the Diagnostic LEDs on the rear panel of the system are lit. 3-28 Technical Reference
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 57
    Installing or Replacing Parts Front Control Module The front control module contains these connectors and components: ■ Front-access USB connector ■ Microphone and headphone connectors (optional) ■ IEEE-1394 FireWire connector (not supported) ■ Power button ■ System status LED ■ Temperature sensor ■
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 58
    up on the head of the plastic push rivet and remove it, then remove the sensor from the system 5. Removing the chassis intrusion switch 4. Remove the panel from the system: a. Use a Torx T-15 or slot screwdriver to remove the screws holding the front control module in place 1 2 3. 3-30 Unscrewing
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 59
    Parts b. Remove the module, carefully extracting the attached cables through the opening on the chassis. Disconnecting the front control module Replacing the Front Control Module 1. Insert the cables connected to the module through the opening in the system panel in the system and use a Torx T-15
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 60
    Processor To replace an existing processor or install a new one in the HP workstation c8000, follow these steps. Read Cautions and Warnings For your safety, you must read the "Important Safety Warnings" at the beginning of this guide and the "Tools and Safety" section at the beginning of this
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 61
    Installing or Replacing Parts Remove the Processor (for Replacement) Ä CAUTION: You must follow these steps exactly and in the correct sequence to avoid serious damage to the system. 1. Remove the processor power module (CPU0 is shown): a. Use the special processor tool (included with your processor
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 62
    Installing or Replacing Parts 2. Remove the processor: a. Using the Torx driver end of the special processor tool, loosen the four screws on the processor assembly until they pop up into the released position 1. b. Insert the other end of the special processor tool into the slot on the side of the
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 63
    Installing or Replacing Parts Install the Processor 1. Prepare the CPU socket: a. If you are adding a second CPU, remove the plastic film covering in the unlocked position. Verifying unlocked position 1 The special processor tool rotates this lock 2 Unlocked 3 Locked Technical Reference Guide 3-35
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 64
    other end of the special processor tool, tighten the four screws on the processor assembly 2. NOTE: If you are installing a new additional processor, the second power module shown in the figure below will not be present. Using the special processor tool Ä CAUTION: While carefully holding the system
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 65
    Installing or Replacing Parts d. Insert the shims provided with the kit 1. e. Insert the processor power module into the system 2 and slide it into the processor until it stops. f. Tighten the two screws from the processor power module firmly using the special processor tool provided with the new
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 66
    heatsinks on the processors. Replace the Airflow Guide Using the figure on page 3-38 as a guide: 1. Insert the airflow guide into the system and press until it snaps into place. 2. Plug the memory fan connector into the system board. Replace the System Access Panel Using the figure on page 3-8 as
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 67
    Installing or Replacing Parts System Board Removing the System Board 1. Turn off the system, disconnect all external cables, and remove the system access panel. Disconnect all devices attached to the system. Place the system on its side. 2. Disconnect the system board connectors (page 3-4) and
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 68
    Slide the optical drives back into place. 5. Replace the system access panel and reconnect the cables. 6. Start the system. If the system does not boot up properly, see Chapter 4, "Troubleshooting." 7. Use the ss_update utility (in the BCH Service menu) to reset the serial number. 3-40 Technical
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 69
    or Replacing Parts System Battery Removing the System Board Battery 1. Turn off the system, disconnect all cables, and remove the system access and date settings using the BCH Time command (page 2-4). You may need to reset the system time and date. Once you have set the time, turn the system off
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 70
    Installing or Replacing Parts 3-42 Technical Reference Guide
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 71
    to identify and solve common problems you may encounter when using your HP workstation c8000: ■ E-Support, page 4-2 ■ Troubleshooting Overview, page 4-2 ■ Identifying and Diagnosing Hardware Problems, page 4-2 ■ BCH Error and Warning Messages, page 4-12 ■ Troubleshooting the Power Supply, page 4-14
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 72
    ■ System logs and error messages Identifying and Diagnosing Hardware Problems For basic troubleshooting tips, see the HP workstation c8000 Getting Started Guide. If you need further help with a hardware failure, the system LEDs and logs will help you identify the problem: ■ LEDs. The lights on
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 73
    Troubleshooting LEDs Several LEDs are on the front and rear panels of the workstation (see figures on page 1-7 and page 1-9). See the following sections for a detailed description of these functions. LAN LEDs (Front and Rear Panel) The LAN Activity LED on the front panel of the system blinks
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 74
    Diagnostic LEDs are labeled 1, 2, 3 and 4 on the rear panel. The location of red LEDs can be used to identify the category of the fault or warning. For example, if LED one is red, there is a problem with memory. However, if LEDs one and two are both red, there is a problem with the system processor
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 75
    Troubleshooting Fault and Warning Categories The faults and warnings fall into the following general categories, each specific error is described in detail on the following pages. LED1 LED2 LED3 LED4 Category Memory Firmware System Board Fan Processor BMC System Temperature Power
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 76
    with the various possible Diagnostic LED lighting sequences when the system LED is orange (medium blink 1.0Hz). LED1 LED2 LED3 Unknown Warnings LED4 Warning Unknown warning. Solution Contact your HP Support Engineer. Memory Warnings Mismatched memory pairs. Use the memory sequence diagram in
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 77
    Troubleshooting LED1 functioning properly. CPU1 cooling fan not functioning properly. Memory fan not functioning properly. PCI/disk fan not system's airflow and locate your system in an air-conditioned room. No video adapter present. Install a video adapter. See the installation instructions
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 78
    possible Diagnostic LED lighting sequences when the system LED is red (fast blink 1.5Hz). LED1 LED2 Unknown Faults LED3 LED4 Fault Unknown fault. Solution Contact your HP Support Engineer. Memory Faults Mismatched memory pairs. Uncorrectable memory error. Use the memory sequence diagram
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 79
    Troubleshooting LED1 LED2 LED3 System Board Fault LED4 Fault VRM undervoltage. Solution Contact your HP Support Engineer. VRM overvoltage. System Fault Cooling Unit Faults Unknown system board fault. Machine check. The system resets due to a problem. If you cannot determine the reason for
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 80
    you must replace the CPU. No processor detected. Replace the CPU(s). BMC Faults Temperature Faults BMC firmware is damaged. Reflash the BMC firmware. System board FRU inventory device inaccessible. Replace the system board. External air temperature too high. Make sure nothing is blocking the
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 81
    Solution CPU 0 Power Module fault. Contact your HP Support Engineer. CPU 1 Power Module fault. Power Supply fault. Replace the power supply. System Board LEDs There are three additional LEDs that can help when troubleshooting the system. These LEDs are located on the system board close to the
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 82
    command in the Service submenu empties the log files. NOTE: IF the SEL logs are full, a warning will be displayed when the system boots. Capture the log contents be captured and archive them before clearing the logs if the system is experiencing problems. HP support representatives may need
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 83
    to a console device for troubleshooting: 1. With the workstation turned off, connect a 9-pin to 9-pin serial cable (HP F1044-80002) to Serial Port A on the rear panel of the workstation, and to a laptop or other device with terminal emulation software. NOTE: If your system has a plug-in serial
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 84
    Troubleshooting Troubleshooting the Power Supply Before replacing the power supply, you can use the Built-In Self-Test ( 3. On the rear panel of the workstation, look through the ventilation holes above the power cord connector for a green LED light. If the light is visible, the power supply is
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 85
    the HP diagnostic software, note any LED error messages. They give you an indication of the Field Replaceable Unit (FRU) to replace. Offline Diagnostics Environment (ODE) The Offline Diagnostics Environment is an offline support tools platform that enables users to troubleshoot a system that cannot
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 86
    Troubleshooting For further information, see http://docs.hp.com/hpux/diag under the section titled "Offline Diagnostics." This site includes links to an FAQ, a conceptual overview, and a quick reference guide to ODE. Also see the section titled "Diagnostics (Support Tools) General," especially the
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 87
    Troubleshooting Resetting the BMC Password To reset the BMC password: 1. Shut down the operating system and then turn off the workstation and any external devices. Disconnect the power cord of the workstation and any external devices from the power outlets. 2. Disconnect the keyboard, monitor, and
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 88
    Troubleshooting 4-18 Technical Reference Guide
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 89
    technology. When using Ultra ATA-133, -100, -66, and slower -33 drives in the same system, each drive operates at its appropriate data transfer rate. Cable Layout The faces of industry-standard cable connectors are color coded for easy recognition: ■ System
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 90
    system board connector. NOTE: Some cables may be labeled "Drive 0" instead of "Device 0" and "Drive 1" instead of "Device 1." Drive Installation Guidelines The c8000 Each workstation system may therefore have a maximum of four ATA/ATAPI drives. All drives are connected to these controllers using an
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 91
    of which are hard drives, two hard drives should be attached to the primary controller first before following the General Attach Sequence Rule. Technical Reference Guide A-3
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 92
    on separate controller channels maximizes optical drive reliability. Attach Sequence Worksheet Use the worksheet below for obtaining optimum system performance when setting up a workstation with multiple drives. Use the General Attach Sequence Rule to determine the best drive installation sequence
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 93
    Ultra ATA / IDE Guidelines Example 1: Three Device Installation Sample A system has three devices: Ultra ATA-133 hard drive, CD-ROM drive, and a DVD drive. Using the Device Class Table in Section 4.3.1, the devices may be identified as: ■ Ultra ATA-133 hard drive = Class 1 ■ DVD drive = Class 2 ■
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 94
    Ultra ATA / IDE Guidelines Example 2: Four Device Installation Sample A system has four devices: Ultra ATA-133 hard drive, Ultra ATA-133 hard drive, DVD-CDR/W drive, and a ZIP-250 drive. Using the Device Class Table in Section 4.3.1, the devices may be reidentified as: ■ Ultra ATA-133 hard drive =
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 95
    HP workstations have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault determines that a failure is imminent, it generates a fault alert. Jumpers The specifications included below are the
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 96
    Ultra ATA / IDE Guidelines A-8 Technical Reference Guide
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 97
    with a mixed configuration of UATA/IDE and SCSI hard drives. When installing and operating SCSI devices, you must follow these guidelines: ■ These systems are equipped with a dual channel U320 SCSI controller. The primary channel can be used to connect up to 4 internal 68 pin SCSI Disk drives. The
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 98
    systems is terminated on one end at the system board. The other end of the internal SCSI bus is terminated at the end of the SCSI cable. If the optional external SCSI port is used, this bus is terminated on one end at the system board. The other end for HP workstations have track fault prediction
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 99
    workstation connectors. Some of these connectors may not be used on the product being serviced. Enhanced Keyboard The keyboard uses the USB port. Refer to "USB" on page 2 for more information. Mouse The mouse uses Request to Send 8 Clear to Send 9 Ring Indicator Technical Reference Guide C-1
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 100
    1 (Tip) 2 (Ring) 3(Shield) signal Audio_Left Audio_Right Ground pin 1 (Tip) 2 (Ring) 3(Shield) signal Audio_In_Left Audio_In_Right Ground pin 1 (Tip) 2 (Ring) 3(Shield) signal Audio_Out_Left Audio_Out_Right Ground C-2 Technical Reference Guide
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 101
    +DB5 13 +DB6 14 +DB7 15 +DPB 16 DIFFSENSE 17 TERMPWR 18 TERMPWR 19 RES 20 +ATN 21 GND 22 +BSY 23 +ACK Technical Reference Guide Cable Pin-Outs pin signal 35 -DB12 36 -DB13 37 -DB14 38 -DB15 39 -DPB1 40 GND 41 -DB0 42 -DB1 43 -DB2 44 -DB3
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 102
    9 +5V DC 10 Ground pin signal 11 Monitor ID 12 DDC Serial Data 13 Horizontal Sync 14 Vertical Sync 15 DDC Serial Clock C-4 Technical Reference Guide
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 103
    5+ 22 T.M.D.S CLOCK SHIELD 23 T.M.D.S CLOCK+ 24 T.M.D.S CLOCK- C1 ANALOG RED C2 ANALOG GREEN C3 ANALOG BLUE C4 ANALOG HORZ SYNC C5 ANALOG GROUND Technical Reference Guide C-5
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 104
    Ground 31 INTRQ 32 IOCS16 33 DA1 34 PDIAG (cable detect) 35 DA0 36 DA2 37 CS1FX 38 CS3FX 39 DASP 40 Ground C-6 Technical Reference Guide
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 105
    AD_STB0 AD7 Ground AD5 AD3 31 Ground Ground 32 AD_STB1# AD_STB1 33 C/BE3# AD23 64 Vddq 65 AD0 66 VREFGC Vddq AD1 VREFCG Technical Reference Guide C-7
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 106
    # PRSNT1# VCC12 VCC12 VCC12 VCC12 VCC12 Ground Ground Ground Ground Ground 11 VCC12 Ground 12 VCC12 Ground 13 VCC12 Ground 14 VCC12 Ground C-8 Technical Reference Guide
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 107
    18 PS_ON_L 22 GROUND 18 GROUND 18 GROUND 18 V3P3-RSENSE 22 V5 18 V5 18 V5-RSENSE 22 V5 18 GROUND 18 Technical Reference Guide Cable Pin-Outs wire color ORANGE ORANGE BLACK RED BLACK RED BLACK GRAY PURPLE YELLOW YELLOW ORANGE ORANGE BLUE BLACK GREEN BLACK BLACK BLACK BROWN
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 108
    available. pin signal 1 NC 2 PCIACT_L 3 PCIACT_L 4 NC awg 18 18 18 18 18 18 wire color ORANGE ORANGE YELLOW BLACK BLACK YELLOW C-10 Technical Reference Guide
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 109
    KEY KEY 3.3Vaux RST# +3.3V GNT# Ground +3.3V AD[30] +3.3V AD[28] B94 Comments 32-bit connector start 3.3 volt key 3.3 volt key Technical Reference Guide C-11
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 110
    # Ground STOP# +3.3V Reserved* Reserved* Ground PAR AD[15] +3.3V AD[13] AD[11] Ground AD[09] Ground Ground 5 volt key 5 volt key Technical Reference Guide
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 111
    71 AD[59] 72 AD[57] 73 Ground 74 AD[55] 75 AD[53] 76 Ground 77 AD[51] Technical Reference Guide C/BE[0]# +3.3V AD[06] AD[04] Ground AD[02] AD[00] (I/O) REQ64# +5V +5V 64-bit 64- ] AD[54] +3.3V AD[52] AD[50] Cable Pin-Outs 32-bit connector end spacer spacer 64-bit connector start C-13
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 112
    AD[44] AD[42] +3.3V AD[40] AD[38] Ground AD[36] AD[34] Ground AD[32] Reserved Ground Reserved 64-bit C-14 Technical Reference Guide
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 113
    F fan 3-27 Technical Reference Guide faults and warnings 4-5 warnings 4-7 faults 4-5, 4-8 firmware 1-1, 2-1 faults 4-8 faults and warnings 4-5 firmware upgrades 2-9 FPL log 4-12 front access panel 1-1, 3-7 front panel rack-mount 1-8 tower 1-7 G graphics troubleshooting 4-13 warnings 4-7 graphics
  • HP C8000 | HP Workstation c8000 Technical Reference Guide - Page 114
    set-up 2-1 SMART A-7 software diagnostic tools 4-2 system board 3-39 faults 4-9, 4-11 faults and warnings 4-5 warnings 4-6 T temperature 1-6 faults 4-10 faults and warnings 4-5 warnings 4-7 terminal emulation 4-13 tools 3-5 troubleshooting 4-1 E-Support 4-2 identifying problems 4-2 power supply 4-14
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Technical Reference Guide
HP workstation c8000
Document Part Number: 5969-3188
Second Edition
July 2004
This manual contains an overview of system specifications, instructions
for removing and replacing system components, information on
configuring your system using the included tools and interfaces, and
detailed troubleshooting information.