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HP CB015A User Manual - Page 69

Solve device management problems, Embedded Web server cannot be opened, Check your network setup

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• If you are using thick special media (such as brochure paper), load media so that the tray is between 1/4 and 3/4 full. If necessary, place the media on top of other paper of the same size so that the stack height is within this range. • When reinserting a removeable tray into the device, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the device, causing the device to jam or pick multiple sheets at one time. • Use HP media for optimum performance and efficiency. • Do not load the paper when the carriage is moving. Solve device management problems This section provide solutions to common problems that involve managing the device. This section contains the following topic: NOTE: If you are accessing the Embedded Web Server using HTTPS protocol, you may encounter browser security warnings. This is normal. You can install the certificate and continue to the EWS website. • Embedded Web server cannot be opened Embedded Web server cannot be opened Check your network setup • Make sure you are not using a phone cord or a cross cable to connect the device to the network. For more information, see Configure the device (Windows) or Configure the device (Mac OS). • Make sure the network cable is securely connected to the device. • Make sure the network hub, switch, or router is turned on and working properly. Check the computer Make sure the computer that you are using is connected to the network. Check your Web browser Make sure the Web browser meets the minimum system requirements. For more information, see System requirements. Check the device IP address • To check the IP address of the device from the control panel, print the network configuration page. For more information, see Understand the network configuration page. • Ping the device using the IP address from the command prompt. For example, if the IP address is 123.123.123.123, type the following at the MSDOS prompt: C:\Ping 123.123.123.123 If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect. Solve device management problems 65

Section	Page
Contents	5
Get started	9
Find other resources for the product	9
Accessibility	10
Understand the device parts	11
Front view	11
Control panel	12
Back view	12
Install the accessories	14
Install the duplexer	14
Use the device	15
Select print media	15
Tips for selecting and using print media	15
Understand specifications for supported media	16
Understand supported sizes	16
Understand supported media types and weights	20
Set minimum margins	21
Load media	22
Change print settings	25
To change settings from an application for current jobs (Windows)	25
To change default settings for all future jobs (Windows)	25
To change settings (Mac OS)	25
Use the HP Solution Center (Windows)	26
Print with the rear manual feed slot	26
Print on both sides (duplexing)	27
Guidelines for printing on both sides of a page	27
To perform duplexing (Windows)	27
To perform automatic duplexing (Mac OS)	28
Print on special and custom-sized media	28
To print on special or custom-sized media (Windows)	28
To print on special or custom-sized media (Mac OS)	29
Print borderless	29
To print a borderless document (Windows)	29
To print a borderless document (Mac OS)	30
Cancel a print job	30
Configure and manage	31
Manage the device	31
Monitor the device	32
Administer the device	32
Use device management tools	33
Embedded Web server	33
To open the embedded Web server	33
Embedded Web server pages	34
Toolbox (Windows)	34
To open the Toolbox	35
Toolbox tabs	35
HP Printer Utility (Mac OS)	36
To open the HP Printer Utility	36
HP Printer Utility panels	36
Network Printer Setup Utility (Mac OS)	37
HP Web Jetadmin software	37
HP Instant Support	37
Security and privacy	38
To gain access to HP Instant Support	38
myPrintMileage	38
Understand the self-test diagnostic page	39
Understand the network configuration page	40
Configure the device (Windows)	41
Direct connection	42
To install the software before connecting the device (recommended)	42
To connect the device before installing the software	42
To share the device on a locally shared network	43
Network connection	43
To install the device on a network	44
To install the device software on client computers	44
To install the printer driver using Add Printer	44
To install the device in a pure IPV6 network environment	45
Configure the device (Mac OS)	45
To install the software for network or direct connection	46
To share the device on a locally shared network	46
Uninstall and reinstall the software	47
Maintain and troubleshoot	49
Supported ink cartridges	49
Replace the ink cartridges	49
Maintain the printheads	50
To check printhead health	51
To print the print quality diagnostic page	51
To calibrate the linefeed	52
To clean the printheads	53
To align the printheads	53
To clean the printhead contacts manually	53
To replace the printheads	56
Store printing supplies	58
Store ink cartridges	58
Store printheads	58
Troubleshooting tips and resources	58
Solve printing problems	59
The device shuts down unexpectedly	59
All device lights are on or flashing	59
The device is not responding (nothing prints)	59
Device does not accept printhead	60
Device takes a long time to print	61
Blank or partial page printed	61
Something on the page is missing or incorrect	62
Placement of the text or graphics is wrong	62
Device prints half a page, then ejects the paper	63
Poor print quality and unexpected printouts	63
Poor quality printouts	64
Meaningless characters print	64
Ink is smearing	65
Ink is not filling the text or graphics completely	65
Output is faded or dull colored	65
Colors are printing as black and white	66
Wrong colors are printing	66
Printout shows bleeding colors	66
Colors do not line up properly	67
Lines or dots are missing from text or graphics	67
Solve paper-feed problems	67
A paper-feed problem is occurring	67
Solve device management problems	69
Embedded Web server cannot be opened	69
Troubleshoot installation issues	70
Hardware installation suggestions	70
Software installation suggestions	70
Solve network problems	71
Clear jams	72
Clear a jam in the device	72
Tips for avoiding jams	73
Control-panel lights reference	75
Interpreting control-panel lights	75
Interpreting network connector lights	80
HP supplies and accessories	81
Order printing supplies online	81
Accessories	81
Supplies	81
Ink cartridges	81
Printheads	82
HP media	82
Support and warranty	83
Hewlett-Packard limited warranty statement	84
Obtain electronic support	85
Obtain HP telephone support	85
Before you call	85
Support process	86
HP support by phone	86
Phone support period	86
Telephone support numbers	86
Placing a call	88
After the phone support period	88
Additional warranty options	88
HP Quick Exchange Service (Japan)	89
Prepare the device for shipment	89
Remove the ink cartridges and printheads before shipment	89
Pack the device	91
Device specifications	93
Physical specifications	93
Product features and capacities	93
Processor and memory specifications	94
System requirements	94
Network protocol specifications	95
Embedded Web server specifications	96
Print resolution	96
Environmental specifications	96
Electrical specifications	96
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)	97
Regulatory information	98
FCC statement	98
Notice to users in Korea	99
VCCI (Class B) compliance statement for users in Japan	99
Notice to users in Japan about the power cord	99
RoHS notices (China only)	99
Toxic and hazardous substance table	100
LED indicator statement	100
Regulatory model number	100
Declaration of conformity	101
Environmental product stewardship program	102
Paper use	102
Plastics	102
Material safety data sheets	102
Recycling program	102
HP inkjet supplies recycling program	102
Disposal of waste equipment by users in private households in the European Union	103
Energy consumption	104

Match case Limit results 1 per page

•

If you are using thick special media (such as brochure paper), load media so that

the tray is between 1/4 and 3/4 full. If necessary, place the media on top

of other paper of the same size so that the stack height is within this range.

•

When reinserting a removeable tray into the device, do so gently. Forceful

insertion with a full stack of paper may cause sheets to slide up within the device,

causing the device to jam or pick multiple sheets at one time.

•

Use HP media for optimum performance and efficiency.

•

Do not load the paper when the carriage is moving.

Solve device management problems

This section provide solutions to common problems that involve managing the device.

This section contains the following topic:

NOTE:

If you are accessing the Embedded Web Server using HTTPS protocol,

you may encounter browser security warnings. This is normal. You can install the

certificate and continue to the EWS website.

•

Embedded

Web

server

cannot

opened

Embedded Web server cannot be opened

Check your network setup

•

Make sure you are not using a phone cord or a cross cable to connect the device

to the network. For more information, see

Configure

the

device

(Windows)

Configure

the

device

(Mac

OS)

•

Make sure the network cable is securely connected to the device.

•

Make sure the network hub, switch, or router is turned on and working properly.

Check the computer

Make sure the computer that you are using is connected to the network.

Check your Web browser

Make sure the Web browser meets the minimum system requirements. For more

information, see

System

requirements

Check the device IP address

•

To check the IP address of the device from the control panel, print the network

configuration page. For more information, see

Understand

the

network

configuration

page

•

Ping the device using the IP address from the command prompt.

For example, if the IP address is 123.123.123.123, type the following at the MS-

DOS prompt:

C:\Ping 123.123.123.123

If a reply appears, the IP address is correct. If a time-out response appears, the IP

address is incorrect.

Solve device management problems