HP CC335A Full User Guide
HP CC335A - Photosmart Premium C309a All-in-One Color Inkjet Manual
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HP CC335A manual content summary:
- HP CC335A | Full User Guide - Page 1
HP Photosmart Premium Fax C309 series - HP CC335A | Full User Guide - Page 2
- HP CC335A | Full User Guide - Page 3
ink supplies...88 Replace the cartridges...88 Cartridge warranty information...90 13 Solve a problem HP support...91 Setup troubleshooting...94 Print quality troubleshooting...101 Print troubleshooting...128 Memory card troubleshooting...132 Scan troubleshooting...135 Copy troubleshooting...138 Fax - HP CC335A | Full User Guide - Page 4
Contents 15 Technical information Notice...225 Cartridge chip information...225 Specifications...226 Environmental product stewardship program...228 Regulatory notices...232 Regulatory wireless statements...235 Regulatory telecommunication notices...236 Index...241 2 - HP CC335A | Full User Guide - Page 5
about the HP Photosmart, see: • Finish setting up the HP Photosmart • Get to know the HP Photosmart • Print • Scan • Copy • Copy (HP Photosmart Premium Fax C309b series) • Reprint photos • Fax • Save photos • Work with cartridges • Technical information HP Photosmart Premium Fax C309 series - HP CC335A | Full User Guide - Page 6
Chapter 1 HP Photosmart Premium Fax C309 series Help 4 HP Photosmart Premium Fax C309 series Help - HP CC335A | Full User Guide - Page 7
up the HP Photosmart 2 Finish setting up the HP Photosmart • Add the HP Photosmart to a network • Set up a Bluetooth connection • Set up the HP Photosmart for faxing Add the HP Photosmart to a network • Wired (Ethernet) network • Wireless with a router (infrastructure network) • Wireless without - HP CC335A | Full User Guide - Page 8
). ❑ WEP key or WPA Passphrase (if needed). To connect the HP Photosmart to wireless network ▲ Do one of the following: Use Windows Connect Now a. Turn on wireless radio. ❑ Press Setup. ❑ Highlight Network and press OK. ❑ Highlight Wireless Radio and press OK. ❑ Highlight On and press OK. b. Insert - HP CC335A | Full User Guide - Page 9
file for your computer Operating System for the proper method to create an ad hoc profile on your computer. Once the ad hoc network profile has been created, run the Wireless Setup Wizard from the Network menu on the HP Photosmart and select the ad hoc network profile you created on your computer - HP CC335A | Full User Guide - Page 10
Finish setting up the HP Photosmart Chapter 2 To connect the HP Photosmart to a Windows computer with an ad hoc connection, the computer must have a wireless network adapter and an ad hoc profile. To create a network profile NOTE: The product comes configured with a network profile with hpsetup as - HP CC335A | Full User Guide - Page 11
setting up the HP Photosmart 2. Press the down arrow button until Network is highlighted, and then press OK. 3. Press the down arrow button to highlight Wireless Setup Wizard, and then press OK. This runs the Wireless Setup Wizard. The setup wizard searches for available networks, and then displays - HP CC335A | Full User Guide - Page 12
minutes depending on your operating system, the amount of available space, and the processor speed of your computer. To install the Windows HP Photosmart Software 1. Quit all applications running on your computer, including any virus detection software. 2. Insert the Windows CD that came with the - HP CC335A | Full User Guide - Page 13
the onscreen instructions to finish the installation. 7. Print as you would to any printer. To install and print using the Widcomm stack 1. Make sure that you have installed the HP Photosmart software on the computer. NOTE: The purpose of installing the software is to make sure the printer driver is - HP CC335A | Full User Guide - Page 14
Finish setting up the HP Photosmart Chapter 2 Set up the HP Photosmart for faxing Before you begin setting up the HP Photosmart for faxing, determine which kind of phone system your country/ region uses. The instructions for setting up the HP Photosmart for faxing differ depending on whether you - HP CC335A | Full User Guide - Page 15
continue answering questions. 2. Do you have a private branch exchange (PBX) phone system or an integrated services digital network (ISDN) system? If you answered Yes, proceed directly to Case C: Set up the HP Photosmart with a PBX phone system or an ISDN line. You do not need to continue answering - HP CC335A | Full User Guide - Page 16
the back of the HP Photosmart. If you use another phone cord, you might experience problems sending and receiving faxes. Other equipment/services sharing your fax line Recommended fax setup for parallel- Recommended fax setup for serial- type phone systems type phone systems None (You answered - HP CC335A | Full User Guide - Page 17
in the Rings to Answer setting. Then it will begin emitting fax reception tones to the sending fax machine and receive the fax. Case B: Set up the HP Photosmart with DSL If you have a DSL service through your telephone company, use the instructions in this section to connect a DSL filter between the - HP CC335A | Full User Guide - Page 18
attached to this phone line, such as a distinctive ring service, answering machine, or voice mail, see the appropriate section in this section for additional setup guidelines. 4. Run a fax test. Case C: Set up the HP Photosmart with a PBX phone system or an ISDN line If you are using either a PBX - HP CC335A | Full User Guide - Page 19
Back view of the HP Photosmart 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the HP Photosmart with a distinctive ring service 1. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your - HP CC335A | Full User Guide - Page 20
to respond in person to incoming fax calls or the HP Photosmart cannot receive faxes. To set up the HP Photosmart to answer calls manually, turn off the Auto Answer setting. 3. Run a fax test. 4. Plug your phone into the telephone wall jack. 5. Do one of the following, depending on your phone system - HP CC335A | Full User Guide - Page 21
Finish setting up the HP Photosmart NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive - HP CC335A | Full User Guide - Page 22
the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart, you might not be able to fax successfully - HP CC335A | Full User Guide - Page 23
the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart, you might not be able to fax successfully - HP CC335A | Full User Guide - Page 24
. • If you set up the HP Photosmart to answer faxes manually, you must be available to respond in person to incoming fax calls or the HP Photosmart cannot receive faxes. To set up the HP Photosmart to answer calls manually, turn off the Auto Answer setting. 7. Run a fax test. If you pick up the - HP CC335A | Full User Guide - Page 25
the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart, you might not be able to fax successfully - HP CC335A | Full User Guide - Page 26
machine might be recorded on your answering machine, and you might not be able to receive faxes with the HP Photosmart. 4. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back - HP CC335A | Full User Guide - Page 27
, set up the HP Photosmart as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you - HP CC335A | Full User Guide - Page 28
not be able to receive faxes. 6. Turn off the Auto Answer setting. 7. Run a fax test. You must be available to respond in person to incoming fax calls, or the HP Photosmart cannot receive faxes. Additional fax setup information For additional fax setup information, in specific countries/regions - HP CC335A | Full User Guide - Page 29
hp.com/fi/faxconfig www.hp.com/dk/faxconfig www.hp.com/no/faxconfig www.hp.com/ie/faxconfig www.hp.com/fr/faxconfig www.hp.com/it/faxconfig www.hp.com/za/faxconfig www.hp.pl/faxconfig www.hp.ru/faxconfig www.hp.com/us/faxsetup Finish setting up the HP Photosmart Set up the HP Photosmart for faxing - HP CC335A | Full User Guide - Page 30
Chapter 2 Finish setting up the HP Photosmart 28 Finish setting up the HP Photosmart - HP CC335A | Full User Guide - Page 31
• Control panel features (HP Photosmart Premium Fax C309b series) • Display icons Printer parts • Front view of the printer Get to know the HP Photosmart 1 Automatic document feeder 2 Control panel 3 CD/DVD tray access handle and CD/DVD tray 4 Photo tray 5 Paper tray extender (also referred - HP CC335A | Full User Guide - Page 32
Printhead assembly 22 Cartridge access area 23 Model number location 24 Rear USB port 25 Ethernet port 26 Power connection (Use only with the power adapter supplied by HP.) 27 1-LINE (fax) and 2-EXT (phone) ports 28 Two-sided printing accessory Get to know the HP Photosmart 30 Get to know the HP - HP CC335A | Full User Guide - Page 33
on the services and equipment on your phone line. 14 Keypad: Enters fax numbers, values, or text. 15 On: Turns the product on or off. When the product is off, a minimal amount of power is still used. To completely remove power, turn off the product, then unplug the power cord. 16 Wireless network - HP CC335A | Full User Guide - Page 34
on the services and equipment on your phone line. 14 Keypad: Enters fax numbers, values, or text. 15 On: Turns the product on or off. When the product is off, a minimal amount of power is still used. To completely remove power, turn off the product, then unplug the power cord. 16 Wireless network - HP CC335A | Full User Guide - Page 35
when the print quality is no longer acceptable. Shows that an unknown ink cartridge is inserted. This icon might appear if an ink cartridge contains non-HP ink. Indicates that there is a wired network connection. If the Auto Answer icon is showing on the display, the HP Photosmart will receive faxes - HP CC335A | Full User Guide - Page 36
Chapter 3 Get to know the HP Photosmart 34 Get to know the HP Photosmart - HP CC335A | Full User Guide - Page 37
, it is acid-free. HP Photo Value Pack • HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP Photosmart. Original HP inks and HP Advanced Photo Paper have been - HP CC335A | Full User Guide - Page 38
and calendars. HP Premium Presentation Paper or HP Professional Paper • These papers are heavy two-sided matte papers perfect for presentation, for less smearing, bolder blacks, and vivid colors. HP Printing Paper • HP Printing Paper is a high-quality multifunction paper. It produces documents that - HP CC335A | Full User Guide - Page 39
Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP Photosmart. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are - HP CC335A | Full User Guide - Page 40
with short edge forward and print side down. ❑ Slide stack of paper forward until it stops. NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are closest to you. ❑ Slide paper-width guide inward until it stops at edge of paper. c. Lower photo tray lid. Load - HP CC335A | Full User Guide - Page 41
tray with short edge forward and print side down. ❑ Slide stack of paper forward until it stops. ❑ Slide paper-width guide inward until it stops at edge of paper. c. Lower output tray. ❑ Lower output tray and pull tray extender towards you, as far as it will go. Flip the paper catch at the end of - HP CC335A | Full User Guide - Page 42
from the main input tray. b. Load envelopes. ❑ Insert one or more envelopes into far-right side of main input tray, with envelope flaps on left and facing up. ❑ Slide stack of envelopes forward until it stops. ❑ Slide paper-width guide inward against stack of envelopes until it stops. c. Lower - HP CC335A | Full User Guide - Page 43
on paper The HP Photosmart is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works well and is easy to purchase. HP papers are designed for the best quality results. In addition, follow these tips: • Do not use paper - HP CC335A | Full User Guide - Page 44
Chapter 4 Paper basics 42 Paper basics - HP CC335A | Full User Guide - Page 45
papers for photo printing • Recommended papers for printing • Recommended printable CD/DVD discs Print documents Most print settings are automatically handled by the software application. You need to change the settings manually only when you change print quality, print on specific types of paper - HP CC335A | Full User Guide - Page 46
device Print photos saved on your computer To print a borderless image 1. Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray or full-size photo paper in the main input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer - HP CC335A | Full User Guide - Page 47
opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, from the Paper Type drop-down list, select More. Then, select the appropriate - HP CC335A | Full User Guide - Page 48
photos from a memory card or USB storage device ▲ Do one of the following: Print single photo on small-size paper a. Load paper. ❑ Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray. b. Insert memory. Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate - HP CC335A | Full User Guide - Page 49
on full-size paper a. Load paper. ❑ Load full-size paper in the main input tray. b. Insert memory. Print 1 Memory Stick, port/Pictbridge: For digital cameras and removable drives c. Select photo. ❑ Highlight View & Print and press OK. ❑ Highlight photo and press OK. ❑ Increase number of copies - HP CC335A | Full User Guide - Page 50
on full-size paper a. Load paper. ❑ Load full-size paper in the main input tray. b. Insert memory. Print 1 Memory Stick, /Pictbridge: For digital cameras and removable drives c. Select photo. ❑ Highlight View & Print and press OK. ❑ Highlight photo and press OK. ❑ Increase number of copies - HP CC335A | Full User Guide - Page 51
papers for photo printing • Edit photos before printing • Stop the current job Print on a CD/DVD ▲ Do one of the following: Print on a regular size CD/DVD a. Design label. b. Load CD/DVD. ❑ Remove CD/DVD holder from the storage area. ❑ Snap inkjet printable media onto CD/DVD holder with print - HP CC335A | Full User Guide - Page 52
Chapter 5 Print c. Print on CD/DVD. ❑ Press OK to start print job. d. Return holder and close tray. Print on a small size CD/DVD a. Design label. b. Load CD/DVD. ❑ Remove CD/DVD holder from the storage area. ❑ Snap inkjet printable media onto CD/DVD holder with print side up. ❑ Flip CD/DVD - HP CC335A | Full User Guide - Page 53
Print ❑ Lower CD/DVD tray. ❑ Push CD/DVD holder into CD/DVD tray until lines on holder line up to green lines on tray. c. Print on CD/DVD. ❑ Press OK to start print job. d. Return holder and close tray. Related topics • Recommended printable CD/DVD discs • Stop the current job 51 - HP CC335A | Full User Guide - Page 54
a creative project ▲ Do one of the following: Print album pages a. Load paper. ❑ Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full-size photo paper in main input tray. b. Insert memory. Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory - HP CC335A | Full User Guide - Page 55
type. ❑ Highlight Create and press OK. ❑ Highlight Panorama Prints and press OK. d. Select photo. ❑ Highlight photo and press print job. e. Print photo. ❑ Press Print Photos. Print wallet photos a. Load paper. ❑ Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full-size photo paper - HP CC335A | Full User Guide - Page 56
removable drives c. Select project type. ❑ Highlight Create and press OK. ❑ Highlight Wallet Photos and press OK. d. Follow prompts. Print passport photos a. Load paper. ❑ Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full-size photo paper in main input tray. b. Insert memory. 54 - HP CC335A | Full User Guide - Page 57
Passport Photos and press OK. d. Follow prompts. Related topics • Recommended papers for printing • Edit photos before printing • Stop the current job Print a Web page You can print a Web page from your Web browser on the HP Photosmart. If you use Internet Explorer 6.0 or higher for Web browsing - HP CC335A | Full User Guide - Page 58
HP Photosmart printer will print. Printing in maximum dpi is supported on the following paper-types only: • HP Premium Plus Photo Paper • HP Premium Photo Paper • HP Advanced Photo Paper • Photo Hagaki cards Printing , this button might be called Properties, Options, Printer Setup, Printer, or - HP CC335A | Full User Guide - Page 59
and transparencies. • Two-sided (Duplex) Printing: Print two-sided pages with the HP Photosmart. To create a printing shortcut 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer. 3. Click the button that opens the Properties dialog box - HP CC335A | Full User Guide - Page 60
your software application. To change the default print settings 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings. 2. Make changes to the print settings, and click OK. Edit photos before printing ▲ Do one of the following: Rotate photo a. Select - HP CC335A | Full User Guide - Page 61
b. Edit photo. ❑ Press Menu. ❑ Highlight Photo Fix and press OK. ❑ Select desired option and press OK . Add frame a. Select photo. ❑ Highlight View & Print and press OK. ❑ Highlight photo and press OK. b. Edit photo. ❑ Press Menu. ❑ Highlight Add Frame and press OK. ❑ Select desired option and press - HP CC335A | Full User Guide - Page 62
Chapter 5 Print 60 Print - HP CC335A | Full User Guide - Page 63
6 Scan • Scan to a computer • Scan to a memory card or USB storage device • Scan and reprint photos Scan to a computer ▲ Do one of the following: Single page scan a. Load original. ❑ Lift lid on product. Scan ❑ Load original print side down on right front corner of glass. Scan 61 - HP CC335A | Full User Guide - Page 64
and press OK. ❑ Highlight HP Photosmart and press OK. Multiple page scan a. Load original. ❑ Remove any staples or clips from the original document. ❑ Slide original with print side up into document feeder tray until the product detects the pages. ❑ Slide paper-width guide inward until it stops at - HP CC335A | Full User Guide - Page 65
memory card or storage device that is currently inserted. This enables you to use the photo print options to print borderless prints and album pages from the scanned image. ▲ Do one of the following: Single page scan a. Load original. ❑ Lift lid on product. Scan ❑ Load original print side down on - HP CC335A | Full User Guide - Page 66
Chapter 6 Scan ❑ Close lid. b. Insert memory. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro required), or xD-Picture card 3 CompactFlash (CF) types I and II 4 Front USB port/Pictbridge: For digital cameras and removable drives 64 Scan - HP CC335A | Full User Guide - Page 67
with print side up into document feeder tray until the product detects the pages. ❑ Slide paper-width guide inward until it stops at edge of paper. b. Insert memory. Scan 1 Memory 4 Front USB port/Pictbridge: For digital cameras and removable drives Scan to a memory card or USB storage device 65 - HP CC335A | Full User Guide - Page 68
Chapter 6 c. Start scan. ❑ Press Start Scan. ❑ Highlight Scan to Memory Card or Scan to USB Flash Drive and press OK. ❑ Highlight desired option and press OK. Related topics • Stop the current job Scan 66 Scan - HP CC335A | Full User Guide - Page 69
Premium Fax C309b series, see Copy (HP Photosmart Premium Fax C309b series) to learn about that product's copy features. Refer to the label in the cartridge access area to determine the model number. • Copy text or mixed documents • Copy photos (reprint) Copy text or mixed documents ▲ Do one - HP CC335A | Full User Guide - Page 70
and press OK. ❑ Press up arrow button or use keypad to increase number of copies . d. Start copy. ❑ Press Start Copy. 1-sided original to 2-sided copy a. Load paper. ❑ Load full-size paper in the main input tray. b. Load original. ❑ Slide original with print side up into document feeder tray until - HP CC335A | Full User Guide - Page 71
in the main input tray. b. Load original. ❑ Slide original with print side up into document feeder tray until the product detects the pages. Copy ❑ Slide paper-width guide inward until it stops at edge of paper. c. Specify 2-sided option. ❑ Press 2-Sided on control panel. ❑ Highlight Copy and - HP CC335A | Full User Guide - Page 72
Chapter 7 b. Load original. ❑ Slide original with print side up into document feeder tray until the product detects the pages. Copy ❑ Slide paper-width guide inward until it stops at edge of paper. c. Specify 2-sided option. ❑ Press 2-Sided on control panel. ❑ Highlight Copy and press OK. ❑ - HP CC335A | Full User Guide - Page 73
button until the appropriate paper type appears, and then press OK. Refer to the following table to determine which paper type setting to choose based on the paper loaded in the input tray. Paper type Copier paper or letterhead HP Bright White Paper HP Premium Plus Photo Paper, Glossy HP Premium - HP CC335A | Full User Guide - Page 74
one of the following: • Press the right arrow button to darken the copy. • Press the left arrow button to lighten the copy. 5. Press OK. Preview a copy before printing After changing settings on the HP Photosmart what the output would be if the default paper type and size were loaded in the input - HP CC335A | Full User Guide - Page 75
verify that the HP Photosmart Software is running on a Windows computer, look for the HP Digital Imaging Monitor icon in the system tray at the lower right side of the screen, near the time. Copy (HP Photosmart Premium Fax C309b series) To make a copy 1. Load paper. ▲ Load full-size paper in the - HP CC335A | Full User Guide - Page 76
Chapter 8 b. Load original print side down on right front corner of glass. Copy (HP Photosmart Premium Fax C309b series) c. Close lid. 74 Copy (HP Photosmart Premium Fax C309b series) - HP CC335A | Full User Guide - Page 77
Copy and press OK. b. Press up arrow button or use keypad to increase number of copies . 4. Start copy. a. Press Start PC Copy. b. Copy job starts from software on computer. Related topics • Stop the current job Copy (HP Photosmart Premium Fax C309b series) Copy text or mixed documents 75 - HP CC335A | Full User Guide - Page 78
Chapter 8 Copy (HP Photosmart Premium Fax C309b series) 76 Copy (HP Photosmart Premium Fax C309b series) - HP CC335A | Full User Guide - Page 79
features are not available on the HP Photosmart Premium Fax C309b series. Additionally there are limited copy features available from the control panel. To reprint an original photo 1. Load original. a. Lift lid on product. Reprint photos b. Load original print side down on right front corner - HP CC335A | Full User Guide - Page 80
Chapter 9 Reprint photos c. Close lid. 2. Load paper. ▲ Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray or full-size photo paper in the main input tray. 3. Reprint photo. a. Press Photo Reprints on control panel. b. Press Print Photos. Related topics • Stop the current job 78 Reprint - HP CC335A | Full User Guide - Page 81
Fax 10 Fax • Send a fax • Receive a fax Related topics • Set up the HP Photosmart for faxing Send a fax ▲ Do one of the following: Fax photo a. Load original. ❑ Lift lid on product. ❑ Load original print side down on right front corner of glass. Fax 79 - HP CC335A | Full User Guide - Page 82
from the original document. ❑ Slide original with print side up into document feeder tray until the product detects the pages. ❑ Slide paper-width guide inward until it stops at edge of paper. b. Press Start Fax and wait for tone. c. Enter number. Fax 2-sided document a. Load original. ❑ Remove any - HP CC335A | Full User Guide - Page 83
speak with the recipient before sending the fax. If a fax machine answers the call, you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine. To send a fax manually from a connected phone 1. Load your originals print side up into the document feeder - HP CC335A | Full User Guide - Page 84
the next 24 hours. This enables you to send a black-andwhite fax late in the evening, when phone lines are not as busy or phone rates are lower, for example. The HP Photosmart automatically sends your fax at the specified time. You can only schedule one fax to be sent at a time. You can continue to - HP CC335A | Full User Guide - Page 85
quickly send a black-and-white or color fax from the HP Photosmart using speed dials. This section provides instructions for sending the fax in black and white. To create speed dial entries from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Speed Dial Setup, and then - HP CC335A | Full User Guide - Page 86
while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax. You can receive faxes manually from a phone that is: • Directly connected to the HP Photosmart (on the 2-EXT port) • On the same phone line, but not directly connected - HP CC335A | Full User Guide - Page 87
to your computer • Back up photos to a USB storage device Save photos to your computer To save photos 1. Insert memory. drives 2. Save photos. ▲ Highlight Save and press OK. NOTE: If product is network-connected, a list of available computers appears. Select computer to which you want to transfer - HP CC335A | Full User Guide - Page 88
port/Pictbridge: For digital cameras and removable drives b. When photo light stops flashing, connect a storage device to the front USB port. 2. Save photos. ▲ Highlight Yes, back up Memory Card to storage device. and press OK. 3. Remove memory. Related topics • Stop the current job 86 Save photos - HP CC335A | Full User Guide - Page 89
shows the estimated ink levels of all cartridges installed. Work with cartridges 4. Press any button to return to the Tools menu. To check the ink levels from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You - HP CC335A | Full User Guide - Page 90
Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Features tab, and then click the Printer Services button. 5. Click the Estimated Ink Levels tab. 6. Click Ink Cartridge Ordering Information. The ink cartridge reorder numbers appear. 7. Click Order Online. HP sends detailed - HP CC335A | Full User Guide - Page 91
Wait for print carriage to move to center of the product. b. Press tab on cartridge, then remove it from slot. 3. Insert new cartridge. a. Remove cartridge from packaging. b. Twist orange cap to snap it off. A forceful twist may be required to remove the cap. Work with cartridges c. Match color - HP CC335A | Full User Guide - Page 92
Chapter 12 Work with cartridges d. Close cartridge door. Related topics • Order ink supplies Cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, - HP CC335A | Full User Guide - Page 93
a problem This section contains the following topics: • HP support • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • Fax troubleshooting • Errors HP support • Support process • HP support by - HP CC335A | Full User Guide - Page 94
Chapter 13 Placing a call Call HP support while you are in front of the computer and the product. Be prepared to provide the following information: • Product name (HP Photosmart Premium Fax C309 series) • Model number (located near the cartridge access area) [[[[[ • Serial number (located on the - HP CC335A | Full User Guide - Page 95
www.hp.com/support Solve a problem $IULFD (QJOLVKVSHDNLQJ -DPDLFD $IULTXH IUDQFRSKRQH 㡴㦻 㡴㦻 $UJHQWLQD %XHQRV$LUHV $UJHQWLQD 뼑霢 $XVWUDOLD $XVWUDOLD RXWRIZDUUDQW ˜VWHUUHLFK - HP CC335A | Full User Guide - Page 96
for the HP Photosmart at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans. Solve a problem Setup troubleshooting This section contains setup troubleshooting information - HP CC335A | Full User Guide - Page 97
. If this did not solve the issue, try the next solution. Solve a problem Solution 2: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause: The product experienced an error. If this - HP CC335A | Full User Guide - Page 98
the cartridges are installed properly and have ink • Solution 5: Load paper in the input tray Solution 1: Press the On button to turn on the product Solution: Look at the display on the product. If the display is blank and the On button is not lit, the product is turned off. Make sure the power cord - HP CC335A | Full User Guide - Page 99
are installed properly and have ink. For more information, see: • Work with cartridges Cause: There might have been a problem with one or more of the cartridges. If this did not solve the issue, try the next solution. Solution 5: Load paper in the input tray Solution: Load paper in the input tray - HP CC335A | Full User Guide - Page 100
to your computer, you might want to unplug the other devices during the installation. 2. Unplug the product power cord, and then plug it in again. 3. Verify that the USB cable and power cord are plugged in. Solve a problem 4. Click Retry to retry the connection. 5. Continue with the installation - HP CC335A | Full User Guide - Page 101
are not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up. Solve a problem Setup troubleshooting 99 - HP CC335A | Full User Guide - Page 102
utility frees hard disk space on your computer by doing the following: • Deleting temporary Internet files • Deleting downloaded program files the Windows Start menu, click Start Search (or Run). In the Start Search (or Run dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM drive - HP CC335A | Full User Guide - Page 103
.hp.com/ support. 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Solve a problem Print quality troubleshooting - HP CC335A | Full User Guide - Page 104
the paper type • Solution 4: Check the ink levels • Solution 5: Check the print settings • Solution 6: Align the printer • Solution 7: Clean the printhead • Solution 8: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are - HP CC335A | Full User Guide - Page 105
, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the product, print settings, or ink cartridges. No further troubleshooting is required. Cause: The print settings were set incorrectly. Print quality troubleshooting 103 Solve a problem - HP CC335A | Full User Guide - Page 106
Device Services tab. 5. Click Align the Printer. The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. Cause: The printer needed to be aligned. If this did not solve the issue, try the next solution. Solution 7: Clean the printhead Solution - HP CC335A | Full User Guide - Page 107
the print quality unacceptable, consider replacing that ink cartridge. Print quality typically deteriorates as cartridges run out of ink. NOTE: 1 If the print quality report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: 2 Ink level - HP CC335A | Full User Guide - Page 108
replacing the cartridge does not solve this print quality issue, contact HP support for service. • If any of the color bars show regular white streaks, align the printer. If the issue persists, clean the printhead, and then print this diagnostic page again. NOTE: If cleaning the printhead does not - HP CC335A | Full User Guide - Page 109
it appears that parts are missing or blank. • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink levels • Solution 3: Check the print settings • Solution 4: Check the paper type • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make - HP CC335A | Full User Guide - Page 110
product cleans the printhead. 4. Press any button to return to the Tools menu. After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. To print a print quality report 1. Load letter or A4 unused plain white paper - HP CC335A | Full User Guide - Page 111
the print quality unacceptable, consider replacing that ink cartridge. Print quality typically deteriorates as cartridges run out of ink. NOTE: 1 If the print quality report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: 2 Ink level - HP CC335A | Full User Guide - Page 112
replacing the cartridge does not solve this print quality issue, contact HP support for service. • If any of the color bars show regular white streaks, align the printer. If the issue persists, clean the printhead, and then print this diagnostic page again. NOTE: If cleaning the printhead does not - HP CC335A | Full User Guide - Page 113
a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. • Solution 1: Check the paper type • Solution 2: Use a higher print quality setting • Solution 3: Rotate the image Solution 1: Check the paper type Solution: HP recommends that you use HP papers - HP CC335A | Full User Guide - Page 114
paper is loaded correctly • Solution 4: Use a higher print quality setting • Solution 5: Align the printer • Solution 6: Clean the printhead • Solution 7: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink - HP CC335A | Full User Guide - Page 115
quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. If this - HP CC335A | Full User Guide - Page 116
Device Services tab. 5. Click Align the Printer. The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. Cause: The printer needed to be aligned. If this did not solve the issue, try the next solution. Solution 6: Clean the printhead Solution - HP CC335A | Full User Guide - Page 117
the print quality unacceptable, consider replacing that ink cartridge. Print quality typically deteriorates as cartridges run out of ink. NOTE: 1 If the print quality report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: 2 Ink level - HP CC335A | Full User Guide - Page 118
replacing the cartridge does not solve this print quality issue, contact HP support for service. • If any of the color bars show regular white streaks, align the printer. If the issue persists, clean the printhead, and then print this diagnostic page again. NOTE: If cleaning the printhead does not - HP CC335A | Full User Guide - Page 119
print settings • Solution 4: Check the paper type • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink - HP CC335A | Full User Guide - Page 120
. Solution 5: Clean the printhead Solution: If the previous solutions did not resolve the issue, try cleaning the printhead. To clean the printhead from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Tools, and then press OK. 118 Solve a problem Solve a problem - HP CC335A | Full User Guide - Page 121
product cleans the printhead. 4. Press any button to return to the Tools menu. After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. To print a print quality report 1. Load letter or A4 unused plain white paper - HP CC335A | Full User Guide - Page 122
replacing the cartridge does not solve this print quality issue, contact HP support for service. • If any of the color bars show regular white streaks, align the printer. If the issue persists, clean the printhead, and then print this diagnostic page again. NOTE: If cleaning the printhead does not - HP CC335A | Full User Guide - Page 123
not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. TIP: After reviewing the solutions in this section, you can go to HP's Web site to see if there is additional troubleshooting help. For more information, go to: www.hp.com/support. • Solution - HP CC335A | Full User Guide - Page 124
Device Services tab. 5. Click Align the Printer. The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. Cause: The printer needed to be aligned. Printouts have vertical streaks Solution: HP recommends that you use HP papers or any other paper - HP CC335A | Full User Guide - Page 125
1: Print on a page of plain paper Solution: Print one or several pages of plain paper to soak up any excess ink in the product. To remove excess ink using plain paper 1. Load several sheets of plain paper in the input tray. 2. Wait five minutes. Print quality troubleshooting 123 Solve a problem - HP CC335A | Full User Guide - Page 126
Align the printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings. Solve a problem - HP CC335A | Full User Guide - Page 127
Device Services tab. 5. Click Align the Printer. The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. Cause: The printer needed to be aligned. If this did not solve the issue, try the next solution. Solution 3: Clean the printhead Solution - HP CC335A | Full User Guide - Page 128
bar (top bar) Solve a problem Color bars - color mixing (yellow bar contains magenta streaks) ◦ Check the estimated ink levels in the cartridges. ◦ Remove the cartridge corresponding to the streaked bar and clean the cartridge electrical contacts. ◦ Reinstall the cartridge and make sure all of - HP CC335A | Full User Guide - Page 129
replacing the cartridge does not solve this print quality issue, contact HP support for service. • If any of the color bars show regular white streaks, align the printer. If the issue persists, clean the printhead, and then print this diagnostic page again. NOTE: If cleaning the printhead does not - HP CC335A | Full User Guide - Page 130
aligning the printer does not solve this print quality issue, contact HP support for service. Cause: The printhead needed to be cleaned. Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • The product prints you remove all paper from the input - HP CC335A | Full User Guide - Page 131
is printed completely before the next set is printed. Cause: The print settings were set to print the first page of your document first. Because of the way the paper feeds through the product, the first page will be print side up at the bottom of the stack. Print troubleshooting 129 Solve a problem - HP CC335A | Full User Guide - Page 132
Load media Cause: The paper guides were not positioned correctly. A blank page came out while printing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining - HP CC335A | Full User Guide - Page 133
issue, try the next solution. Solution 2: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. Insufficient ink may cause the printhead to overheat. When the printhead overheats, the printer slows down to allow it to cool. Print troubleshooting 131 Solve a problem - HP CC335A | Full User Guide - Page 134
the cartridges until print quality becomes unacceptable. For more information, see: • Check the estimated ink levels Cause: The ink cartridges might have insufficient ink. If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service - HP CC335A | Full User Guide - Page 135
inserted properly, the product will not respond and the attention light will blink resolve the problem. Cause: You had inserted more than one memory card. to a computer, try printing the photos from the computer. The memory card file system was corrupted. The photos troubleshooting 133 Solve a problem - HP CC335A | Full User Guide - Page 136
CD-ROM into your computer's CD-ROM drive and then start the Setup program. 2. When prompted, click Install More Software to install the product software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide wired, wireless, or - HP CC335A | Full User Guide - Page 137
You did not select any photos on the camera for printing. Scan troubleshooting Use this section to solve these scan problems: • Scanned image is blank • Scanned image is incorrectly cropped • Scanned image has incorrect page layout • Scanned image shows dotted lines instead of text • Text format is - HP CC335A | Full User Guide - Page 138
loading your original in the document feeder tray, place the paper, with the print side up, in the tray as shown below. Place the is not part of the main image. Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not - HP CC335A | Full User Guide - Page 139
Solution 2: Clean the glass and lid Solution: Turn off the product, unplug the power cord, and use scans. If this did not solve the issue, try the next solution. Solution 3: Select the correct OCR language Solution: Select the correct OCR language in the software. NOTE: If you are using HP Photosmart - HP CC335A | Full User Guide - Page 140
Chapter 13 Copy troubleshooting Use this section to solve these copy problems: • Nothing happens when I try to copy • Nothing happens when I try to copy (HP Photosmart Premium Fax C309b series) • Parts of the original do not appear or are cut off • Fit to Page is not working as expected • The - HP CC335A | Full User Guide - Page 141
is busy. Cause: The product was busy copying or printing. If this did not solve the issue, try the next solution. Solution 4: The product does not support the paper type or envelope Solution: Do not use the product to copy onto envelopes or other papers it does not support. Copy troubleshooting 139 - HP CC335A | Full User Guide - Page 142
original document. Cause: The product had a paper jam. Nothing happens when I try to copy (HP Photosmart Premium Fax C309b series) NOTE: This section provides solutions for the HP Photosmart Premium Fax C309b series model. Refer to the label in the cartridge access area to determine the model number - HP CC335A | Full User Guide - Page 143
issue, try the next solution. Solution 4: Make sure the HP Photosmart Software is installed on your computer Solution: Insert the product installation CD and install the software. For more information, see the Setup Guide. Cause: The HP Photosmart Software was not installed on your computer. If this - HP CC335A | Full User Guide - Page 144
your original in the document feeder tray, place the paper, with the print side up, in the tray as shown below. Place blinking, the product is busy. If the product is performing another task such as printing or scanning, your copy job will be delayed until the product completes the current task. - HP CC335A | Full User Guide - Page 145
product does not support. Related topics • Recommended papers for printing Cause: The product did not recognize the inserted paper type. If this did not solve the issue, try the next solution. Solution 9: Check for a paper jam Solution: Clear the paper jam and remove any torn paper that remains in - HP CC335A | Full User Guide - Page 146
solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. NOTE: For HP Photosmart Premium Fax C309b series, the Fit to Page feature is not available through the control panel. • Solution 1: Scan, enlarge, and then print a copy • Solution 2: Make sure - HP CC335A | Full User Guide - Page 147
problem NOTE: You cannot use the document feeder tray with the Fit to Page feature. To use the Fit to Page feature, the original must be placed print off the product, unplug the power cord, and then use a soft on the glass as part of the image. The on the glass, place it print side down on the right - HP CC335A | Full User Guide - Page 148
place the paper, with the print side up, Fax troubleshooting Use this section to solve the following fax problems: • The product is having problems sending and receiving faxes • The product cannot send faxes, but can receive faxes • The product is having problems sending a manual fax • Pages of a fax - HP CC335A | Full User Guide - Page 149
tray. 2. Press Setup. 3. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Run Fax Test, and then press OK. The HP Photosmart displays the status of the test on the display and prints a report. Fax troubleshooting 147 Solve a problem - HP CC335A | Full User Guide - Page 150
more information on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test. The product prints a report with the results of the test. If the test fails, review the report for information on how - HP CC335A | Full User Guide - Page 151
, see the printed documentation that came with the product. Cause: The wrong phone cord was used to connect the product or the phone cord was plugged into the telephone wall jack, and correctly connected any additional equipment and services that share the phone line with the product. Use the port - HP CC335A | Full User Guide - Page 152
can cause faxing problems. (A splitter is a two-cord connector that call your local telephone company for service. Cause: The telephone wall jack failure was due to noise on the phone line, contact the sender to have them resend the fax. The quality might be better when you try again. If the problem - HP CC335A | Full User Guide - Page 153
button to highlight Advanced Fax Setup, and then press OK. The Advanced Fax Setup menu appears. 3. Press the down arrow button to highlight Error Correction Mode, and then press OK. The Error Correction Mode menu appears. 4. Press the down arrow button DSL service and a DSL cause faxing problems. You - HP CC335A | Full User Guide - Page 154
receive faxes at a slower rate. Try setting the Fax Speed to Medium (14400) or Slow (9600) if you use one of the following: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An ISDN service To set the fax speed from the control panel 1. Press Setup. 152 Solve a problem - HP CC335A | Full User Guide - Page 155
tray. 2. Press Setup. 3. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Run Fax Test, and then press OK. The HP Photosmart displays the status of the test on the display and prints a report. Solve a problem Fax troubleshooting 153 - HP CC335A | Full User Guide - Page 156
more information on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test. The product prints a report with the results of the test. If the test fails, review the report for information on how - HP CC335A | Full User Guide - Page 157
with your telephone, see the printed documentation that came with the product. Cause: The telephone used to initiate the fax call was not connected directly to the product or was not connected properly. If this did not solve the issue, try the next solution. Fax troubleshooting 155 Solve a problem - HP CC335A | Full User Guide - Page 158
(9600) if you use one of the following: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An ISDN service To set the fax speed from the control panel 1. Press Setup. Solve a problem 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK - HP CC335A | Full User Guide - Page 159
again. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. To change the ECM setting from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. The Advanced Fax Setup menu appears. 3. Press - HP CC335A | Full User Guide - Page 160
. To change the ECM setting from the control panel 1. Press Setup. Solve a problem 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. The Advanced Fax Setup menu appears. 3. Press the down arrow button to highlight Error Correction Mode, and then press OK. The - HP CC335A | Full User Guide - Page 161
machine for problems • Solution 5: Increase the fax speed Solution 1: Send the fax in black and white Solution: Sending a fax in color can take longer than sending a black-and-white fax. Try sending the fax in black and white. Cause: You were sending a fax in color. Fax troubleshooting 159 Solve - HP CC335A | Full User Guide - Page 162
again. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. To change the ECM setting from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. The Advanced Fax Setup menu appears. 3. Press - HP CC335A | Full User Guide - Page 163
2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. 3. Press the down arrow button to highlight Fax Speed, and then press OK. 4. Press the down arrow button to select one of the following settings, and then press OK. Fax speed setting Fast (33600) Medium (14400) Slow - HP CC335A | Full User Guide - Page 164
1: Make sure the product is set up for faxing correctly Solution: Make sure you set up the product properly for faxing, based on the equipment and services you have on the same phone line as the product. For more information, see Set up the HP Photosmart for faxing. Solve a problem 162 Solve - HP CC335A | Full User Guide - Page 165
more information on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test. The product prints a report with the results of the test. If the test fails, review the report for information on how - HP CC335A | Full User Guide - Page 166
one of the following problems: • Your outgoing message might have been too long or too loud to allow the product to detect fax tones, and the sending fax applies only in the countries/regions that receive a 2-wire phone cord in the box with the product, including: Argentina, Australia, Brazil - HP CC335A | Full User Guide - Page 167
supported by your product. (The maximum number of rings varies by country/region.) In this setup, HP Photosmart for faxing. Cause: The answering machine was not set up properly with the product. If this did not solve the issue, try the next solution. Solution 7: If you use a distintive ring service - HP CC335A | Full User Guide - Page 168
set up correctly for faxing. See the printed documentation for more information. • There is paper loaded in the input tray. • There is no paper jam. • The print carriage is not stalled or blocked. Turn off the product, remove any objects that are blocking the print cartridge carriage (including any - HP CC335A | Full User Guide - Page 169
rate. Try setting the Fax Speed to Medium (14400) or Slow (9600) if you use one of the following: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An ISDN service To set the fax speed from the control panel 1. Press Setup. Fax troubleshooting 167 Solve a problem - HP CC335A | Full User Guide - Page 170
the print cartridge carriage (including any packing materials), and then turn on the product again. • The print cartridge door is closed. If not, close the print cartridge door, as shown below: Solve a problem NOTE: If the product has an alignment message, you might be able to press the button - HP CC335A | Full User Guide - Page 171
Rings. Cause: You had a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), and the Distinctive Ring setting on the product did not match. If this did not solve the issue, try the next solution. Fax troubleshooting 169 Solve a problem - HP CC335A | Full User Guide - Page 172
set up correctly for faxing. See the printed documentation for more information. • There is paper loaded in the input tray. • There is no paper jam. • The print carriage is not stalled or blocked. Turn off the product, remove any objects that are blocking the print cartridge carriage (including any - HP CC335A | Full User Guide - Page 173
with the sender to find out how many pages were sent. The sending fax machine might have failed to feed each page of the original. Cause: The sending fax machine was having problems. Faxes are received but do not print Try the following solutions to resolve the issue. Solutions are listed in order - HP CC335A | Full User Guide - Page 174
set up correctly for faxing. See the printed documentation for more information. • There is paper loaded in the input tray. • There is no paper jam. • The print carriage is not stalled or blocked. Turn off the product, remove any objects that are blocking the print cartridge carriage (including any - HP CC335A | Full User Guide - Page 175
is having problems. Cause: The sending fax machine had a problem. The computer to which I am connecting has only one phone port Solution: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP All-in-One, including: Argentina, Australia - HP CC335A | Full User Guide - Page 176
faxes manually, you must be available to respond in person to incoming fax calls or the product cannot receive faxes. To set up the product to answer calls manually, turn off the Auto Answer setting. 9. Run a fax Using the phone cord supplied in the box with the product, connect one end to your - HP CC335A | Full User Guide - Page 177
this time, "listening" for fax tones. If incoming fax tones are detected, the product will emit fax reception tones and receive the fax; if there are no fax tones, the product stops monitoring the line and your answering machine can record a voice message. Fax troubleshooting 175 Solve a problem - HP CC335A | Full User Guide - Page 178
13 To set up the product on a shared fax/voice line with a computer dial-up modem and voice mail service 1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into - HP CC335A | Full User Guide - Page 179
more information on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test. The product prints a report with the results of the test. If the test fails, review the report for information on how - HP CC335A | Full User Guide - Page 180
test fails again, continue reviewing the troubleshooting information in this section. NOTE: Depending how long the product is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. • Try to send or receive a test fax. If - HP CC335A | Full User Guide - Page 181
send or receive a fax successfully, there might not be a problem. After you resolve any problems found, run the fax test again to make sure it passes and the product is ready for faxing. The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port - HP CC335A | Full User Guide - Page 182
the product is ready for faxing. 3. Try to send or receive a test fax. The "Using Correct Type of Phone Cord with Fax" test failed Solution • Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack. One end of the phone cord should be connected to - HP CC335A | Full User Guide - Page 183
◦ If the Fax Line Condition Test fails without the other equipment, connect the product to a working phone line and continue reviewing the troubleshooting information in this section. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs - HP CC335A | Full User Guide - Page 184
the phone cord is connected to the correct port on the product • Solution 3: Make sure the telephone company supports faxing over the Internet Solution 1: Change the fax speed Solution: If you experience problems sending and receiving faxes while using an Internet fax service, use a slower fax speed - HP CC335A | Full User Guide - Page 185
company did not support faxing over the Internet. The fax log report shows an error Solution: Review the following table for information on the error codes in the Fax Log report. This information can help you troubleshoot any problems you encounter when using the fax features of the product - HP CC335A | Full User Guide - Page 186
connection was lost. There was a communication error with the receiving fax machine. To change the ECM setting from the control panel 1. Press Setup. Solve a problem 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. The Advanced Fax Setup menu appears. 184 Solve - HP CC335A | Full User Guide - Page 187
• Power and connection messages • Ink cartridge and printhead messages Product messages The following is a list of product-related error messages: • Firmware revision mismatch • Memory is full • Photo tray problem • Photo tray cannot engage • Photo tray cannot disengage • Missing HP Photosmart - HP CC335A | Full User Guide - Page 188
the display or the computer screen to continue your print job. Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide. Cause: There was not enough paper in the photo tray. If this did not - HP CC335A | Full User Guide - Page 189
drive and then start the Setup program. 2. When prompted, click Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. Cause: The HP Photosmart Software was not installed. If - HP CC335A | Full User Guide - Page 190
wireless, or Bluetooth connection, make sure that the respective connections are active and the product is turned on. Solve a problem For more information on setting up the product and connecting it to your computer, see the Start Here guide name • Supported file types for try printing those device - HP CC335A | Full User Guide - Page 191
device were damaged. If this did not solve the issue, try the next solution. Solution 2: Print name you entered was invalid. Supported file types for the product solution does not solve the problem, continue trying the remaining solutions system on the card is corrupt, reformat the memory card - HP CC335A | Full User Guide - Page 192
card to a computer, try printing the photos from the computer. Otherwise, you might have lost. Cause: The memory card file system was corrupted. General user messages The following is a problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Remove all but one - HP CC335A | Full User Guide - Page 193
from the hard disk; for example, delete temporary files. Cause: For scanning, there must be at least 50 MB of space available on your computer's hard disk. not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Remove all but one memory card • - HP CC335A | Full User Guide - Page 194
not respond and Windows XP computer. By default, Windows XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32 format. Digital cameras and other devices Paper messages The following is a list of paper-related error messages: • Ink is drying 192 Solve a problem Solve a problem - HP CC335A | Full User Guide - Page 195
printer error • Incompatible ink cartridges • Incompatible printhead • Ink alert • Ink cartridge problem • Ink service capacity warning • Ink system failure • Check ink cartridges • Install printhead and then cartridges • Non-HP cartridge • Original HP ink depleted • Previously used genuine HP - HP CC335A | Full User Guide - Page 196
the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reset the product • Solution 2: Contact HP support Solution 1: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button - HP CC335A | Full User Guide - Page 197
trying the remaining solutions until the issue is resolved. • Solution 1: Install the ink cartridges correctly • Solution 2: Close the print carriage latch • Solution 3: Clean the electrical contacts • Solution 4: Replace the ink cartridge • Solution 5: Contact HP support Errors 195 Solve a problem - HP CC335A | Full User Guide - Page 198
from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color - HP CC335A | Full User Guide - Page 199
Solve a problem 8. Press the ink cartridge back down into place. The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge did not make a snapping noise, the tab might need to be readjusted. 9. Remove the ink cartridge from the slot. 10. Gently bend the - HP CC335A | Full User Guide - Page 200
sure that the latch securing the printhead is securely closed. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. Cause: The print carriage latch was not closed properly - HP CC335A | Full User Guide - Page 201
of copper or gold-colored metal on the bottom of the ink cartridge. 1 Ink window 2 Electrical contacts 5. Wipe the contacts with a dry swab or lint-free cloth. 6. On the inside of the product, locate the contacts in the printhead. The contacts look like a set of four copper or gold-colored - HP CC335A | Full User Guide - Page 202
the issue, try the next solution. Solution 4: Replace the ink cartridge Solution: Replace the indicated ink cartridge. If your cartridge is still under warranty, contact HP support for service or replacement. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact - HP CC335A | Full User Guide - Page 203
on its side to avoid ink leakage. Printing can continue, but ink system behavior might change. Cause: The product has nearly maximized the ink service capacity. Ink system failure Solution: Turn off the product, unplug the power cord, and wait 10 seconds. Then, plug the power cord back in and turn - HP CC335A | Full User Guide - Page 204
moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color. 4. Run - HP CC335A | Full User Guide - Page 205
Solve a problem 8. Press the ink cartridge back down into place. The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge did not make a snapping noise, the tab might need to be readjusted. 9. Remove the ink cartridge from the slot. 10. Gently bend the - HP CC335A | Full User Guide - Page 206
Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the ink cartridges. Install printhead and then cartridges Try - HP CC335A | Full User Guide - Page 207
is raised, and then reinsert the printhead. 7. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in - HP CC335A | Full User Guide - Page 208
HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem installing the printhead or ink cartridges. Non-HP cartridge Solution - HP CC335A | Full User Guide - Page 209
the printhead. 4. Press any button to return to the Tools menu. Follow the prompts on the display or computer screen to continue. NOTE: HP recommends that you do not leave the ink cartridge outside of the printer for an extended period of time. If a used cartridge is installed, check the print - HP CC335A | Full User Guide - Page 210
the printhead 1. Make sure that the product is turned on. 2. Open the ink cartridge door. 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage until it stops. 208 Solve a problem Solve a problem - HP CC335A | Full User Guide - Page 211
materials and not with your finger. To clean the printhead a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from the bottom to the top. Do not go past the edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth. b. Use a fresh - HP CC335A | Full User Guide - Page 212
from top to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step. 8. Make sure the latch handle is raised, and then reinsert the printhead. 210 Solve a problem Solve a problem - HP CC335A | Full User Guide - Page 213
. 10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. Solve a problem 11. Close the ink cartridge door. Cause: The printhead or ink cartridges were not installed correctly. If this did not solve the - HP CC335A | Full User Guide - Page 214
the printhead 1. Make sure that the product is turned on. 2. Open the ink cartridge door. 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage until it stops. 212 Solve a problem Solve a problem - HP CC335A | Full User Guide - Page 215
Solve a problem 5. Remove the printhead by lifting it straight up. 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 - HP CC335A | Full User Guide - Page 216
product a. Lightly dampen a clean, lint-free cloth with bottled or distilled water. b. Clean the electrical contacts in the product by wiping with the cloth from top to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. 214 Solve a problem Solve a problem - HP CC335A | Full User Guide - Page 217
, and then reinsert the printhead. Solve a problem 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain - HP CC335A | Full User Guide - Page 218
support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Problem with printer preparation Solution: Check the print - HP CC335A | Full User Guide - Page 219
from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color - HP CC335A | Full User Guide - Page 220
sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next - HP CC335A | Full User Guide - Page 221
the ink cartridge contacts Solution: Clean the cartridge electrical contacts. To clean the electrical contacts 1. Make sure the product is turned on. 2. Open the cartridge access door by lifting the blue access handles on the side of the product, until the door locks into place. The print carriage - HP CC335A | Full User Guide - Page 222
of copper or gold-colored metal on the bottom of the ink cartridge. 1 Ink window 2 Electrical contacts 5. Wipe the contacts with a dry swab or lint-free cloth. 6. On the inside of the product, locate the contacts in the printhead. The contacts look like a set of four copper or gold-colored - HP CC335A | Full User Guide - Page 223
try the next solution. Solution 4: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The ink cartridges were not intended for use in this - HP CC335A | Full User Guide - Page 224
Chapter 13 222 Solve a problem Solve a problem - HP CC335A | Full User Guide - Page 225
14 Stop the current job To stop a print job from the product ▲ Press Cancel on the control panel. If the print job does not stop, press Cancel again. It can take a few moments for the print job to be cancelled. Stop the current job 223 Stop the current job - HP CC335A | Full User Guide - Page 226
Chapter 14 224 Stop the current job Stop the current job - HP CC335A | Full User Guide - Page 227
additional specifications, see the printed documentation that came with the HP Photosmart. This section contains the following topics: • Notice • Cartridge chip information • Specifications • Environmental product stewardship program • Regulatory notices • Regulatory wireless statements • Regulatory - HP CC335A | Full User Guide - Page 228
cartridge in the HP product if you turn off the memory chip's ability to collect the product's usage information. Specifications Technical specifications for the HP Photosmart are provided in this section. For complete product specifications, see the Product Data Sheet at www.hp.com/support. System - HP CC335A | Full User Guide - Page 229
paper and the amount of ink you are using. HP recommends emptying the output tray frequently. FAST DRAFT print supported media sizes, see the printer driver. Two-sided printing accessory paper specifications Type Paper Brochure paper (256 levels of gray) • Maximum scan size from glass: 21.6 x 29.7 - HP CC335A | Full User Guide - Page 230
• Manual fax send and receive. • Automatic busy redial up to five times (varies by model). • Automatic no-answer redial one time Print resolution To find out about the printer resolution, see the printer software. For more information, see View the print resolution. Ink cartridge yield Visit www.hp - HP CC335A | Full User Guide - Page 231
countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Set the Energy Save Mode When you turn off the HP Photosmart, it goes into Energy Save mode by - HP CC335A | Full User Guide - Page 232
button to highlight On or Off, and then press OK. Power consumption Power are also listed at www.hp.com/go/ energystar. Disposal office, your household waste disposal service or the shop where you purchased de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea - HP CC335A | Full User Guide - Page 233
and the Council). A chemical information report for this product can be found at: www.hp.com/go/ reach. Toxic and hazardous substance table Battery disposal in the Netherlands Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze - HP CC335A | Full User Guide - Page 234
să funcţioneze pe întreaga durată de viaţă a produsului. Orice lucrare de service sau de înlocuire a acestei baterii trebuie efectuată de un tehnician de service calificat. Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country/region. 232 Technical - HP CC335A | Full User Guide - Page 235
B) compliance statement for users in Japan • Notice to users in Japan about the power cord • Notice to users in Korea • Noise emission statement for Germany • HP Photosmart Premium Fax C309 series declaration of conformity Regulatory model identification number For regulatory identification purposes - HP CC335A | Full User Guide - Page 236
Chapter 15 Notice to users in Japan about the power cord Notice to users in Korea Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 HP Photosmart Premium Fax C309 series declaration of conformity 234 Technical information - HP CC335A | Full User Guide - Page 237
power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported internal wireless radio - HP CC335A | Full User Guide - Page 238
is valid only if powered with the correct CE-marked AC adapter provided by HP. If this product has United Kingdom. Products with 2.4-GHz wireless LAN devices France For 2.4 GHz Wireless LAN operation of this product telecommunication notices The HP Photosmart meets telecommunication requirements - HP CC335A | Full User Guide - Page 239
to maintain uninterrupted service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for warranty or repair information. Your telephone company might ask you to disconnect this equipment from the network until the problem has been - HP CC335A | Full User Guide - Page 240
of all the devices does not exceed 5. The REN for this product is 0.0B, based on FCC Part 68 test results. reset to use the equipment on a telephone network in a country/region other than where the product was purchased. Contact the vendor or Hewlett-Packard Company if additional product support - HP CC335A | Full User Guide - Page 241
Network (PSTN) gedacht. Schließen Sie den TAE N-Telefonstecker, der im Lieferumfang des HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax wired fax statement In Australia, the HP device must be connected to Telecommunication Network through a line cord which - HP CC335A | Full User Guide - Page 242
Technical information Chapter 15 240 Technical information - HP CC335A | Full User Guide - Page 243
155, 162, 167 HP All-in-One will not turn on 94 control panel buttons 31 features 31 copy blank 145 fit to page fails 144 missing information 143 specifications 227 troubleshooting 138 correct port test, fax 179 crop fails 191 customer support warranty 94 D damaged, ink cartridge 195 dial tone test - HP CC335A | Full User Guide - Page 244
ink 102 print settings print quality 101 printer found screen, Windows 10 printhead problems 212 printing slow, troubleshoot 131 problems copy 138 error messages 185 print 128 scan 135 R recycle ink cartridges 229 regulatory notices regulatory model identification number 233 wireless statements
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HP Photosmart Premium Fax C309 series