HP CC490A HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui
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- HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 1
COLOR LASERJET ENTERPRISE CP4020/CP4520 SERIES PRINTER User Guide CP4025n CP4025dn CP4525n CP4525dn CP4525xh - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 2
- HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 3
HP Color LaserJet Enterprise CP4020-CP4520 Series Printer User Guide - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 4
warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP . Java™ is a US trademark of Sun Microsystems 's checkstandard trademark for color. UNIX® is a - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 5
this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 6
iv Conventions used in this guide ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 7
menu ...32 Resets menu ...40 Diagnostics menu ...40 Service menu ...42 3 Software for Windows Supported operating systems for Windows 44 Supported printer drivers for Windows 45 Select the correct printer driver for Windows 46 HP Universal Print Driver (UPD 46 UPD installation modes 47 ENWW v - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 8
Mac 61 Print multiple pages on one sheet of paper with Mac 61 Print on both sides of the page (duplex printing) with Mac 62 Store jobs with Mac ...62 Set the color options with Mac 63 Use the Services menu with Mac 63 5 Connect the product Supported network operating systems 66 Printer sharing - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 9
IPv4 TCP/IP parameters from the control panel 75 Manually configure IPv6 TCP/IP parameters from the control panel 76 Link speed and duplex settings 77 6 Paper and print media Understand paper use ...80 Special paper guidelines ...80 Change the printer driver to match the paper type and size 82 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 10
with Windows 119 Print on both sides (duplex) with Windows 120 Manually print on both sides with Windows 120 Automatically print on both sides with Windows 121 Create a booklet with Windows 123 Print on 10 x 15 cm (4 x 6 in) paper with Windows 124 Print multiple pages per sheet with Windows - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 11
in Grayscale ...140 Manual color adjustment 141 Manual color options 141 Use the HP EasyColor option for Windows 142 Match colors ...143 Sample book color matching 143 Print color samples ...143 PANTONE® color matching 144 Advanced color use ...145 HP ColorSphere toner ...145 HP ImageREt 3600 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 12
162 Manage print cartridges 162 Print-cartridge storage 162 HP policy on non-HP print cartridges 162 HP fraud hotline and Web site 162 Recycle supplies 163 Cartridge memory tag 163 Replacement instructions ...164 Replace print cartridges 164 Replace the toner collection unit 167 Install - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 13
toner collection unit 237 Memory ...237 Cables and interfaces ...238 Maintenance kits ...238 Appendix B Service and support Hewlett-Packard limited warranty statement 240 HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement 241 Color LaserJet Fuser Kit, Transfer - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 14
production ...251 Power consumption ...251 Paper use ...251 Plastics ...251 HP LaserJet print supplies 251 Return and recycling instructions 252 United States and Puerto Rico 252 Multiple returns (more than one cartridge 252 Single returns 252 Shipping 252 Non-U.S. returns 252 Paper ...252 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 15
1 Product basics ● Product comparison ● Environmental features ● Product features ● Product views ● Control-panel layout ENWW 1 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 16
LaserJet CP4025n HP Color LaserJet CP4525n HP Color LaserJet CP4025dn HP Color LaserJet CP4525dn HP Color LaserJet CP4525xh Features ● 100-sheet multipurpose input tray (Tray 1) ● 500-sheet input tray (Tray 2) ● 500-sheet, face-down output bin ● Hi-speed USB 2.0 port ● HP Jetdirect embedded print - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 17
using duplex printing as your default print setting. Print multiple pages per sheet Save paper by printing two or more pages of a document side-by-side on one sheet of paper. Access this feature through the printer driver. Recycling Reduce waste by using recycled paper. Recycle print cartridges - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 18
and 35 ppm on A4-size paper. ● As quick as 10 seconds to print the first page ● Recommended monthly print volume of 2,000 to 7,500 pages ● A 800 megahertz (MHz) microprocessor HP Color LaserJet CP4525 models ● Print up to 42 pages per minute (ppm) on letter-size paper and 40 ppm on A4-size paper - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 19
Security ● HP Printer Control Language PCL 5, PCL 6, and HP postscript level 3 emulation ● Direct PDF ● 93 scalable TrueType PS typefaces ● For information regarding print cartridges, see www.hp.com/go/ learnaboutsupplies. ● Authentic HP print cartridge detection ● Automatic toner strip remover - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 20
-me-how pages that you can print from the control panel ● Job aids for specific tasks available from www.hp.com/support/cljcp4025 or www.hp.com/support/cljcp4525. ● Animations and help on the control panel ● The online user guide is compatible with text screen-readers. ● The print cartridges can be - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 21
to print cartridges and toner collection unit) 2 Standard output bin 3 Control panel 4 Right door (access for clearing jams) 5 On/off button (illuminates when turned on) 6 Tray 1 (pull the handle to open the tray) 7 Tray 2 8 Optional Tray 3 (included with the HP Color LaserJet CP4525xh - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 22
Back view 1 2 1 Interface ports 2 Power connection 8 Chapter 1 Product basics ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 23
Interface ports 12 3 4 1 Hi-speed USB 2.0 printing port 2 Local area network (LAN) Ethernet (RJ-45) network Model name HP Color LaserJet CP4025n HP Color LaserJet CP4025dn HP Color LaserJet CP4525n HP Color LaserJet CP4525dn HP Color LaserJet CP4525xh Model number CC489A CC490A CC493A CC494A - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 24
layout The control panel includes a color, graphical and text display, job items in the display. Makes selections and resumes printing after continuable errors. Opens and closes the menu on the display. The Data light indicates that the product is receiving data. Data light 10 Ready light The - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 25
2 Control panel menus ● Control panel menus ENWW 11 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 26
control panel to access features not supported by the printer driver or software application, and to configure trays instructions for loading 4 x 6 media. Provides instructions for printing on both sides of the paper (duplex printing). Provides a list of the supported paper and print media. Prints a page - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 27
number of copies specified on the control panel. For example, if you specified two copies in the driver and specify two copies on the control panel, a total of four copies of the job are printed. This message appears if a user has two or more stored jobs that do not require a PIN. Either - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 28
select the INFORMATION menu. Item PRINT MENU MAP PRINT CONFIGURATION Description Prints the control-panel menu map, which shows the layout and current settings of the control-panel menu items. Prints the product configuration pages, which show the printer settings and installed accessories. 14 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 29
status of the print cartridges, transfer kit, fuser kit, and toner collection unit in a scrollable list. Press the OK button to open help for each item. Prints a count of all paper sizes that have passed through the product; lists whether they were simplex, duplex, monochrome, or color; and reports - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 30
or 5. These trays can detect the paper size by the guides in the tray. See Supported paper sizes on page 83 for a complete list of available sizes. Allows you item BLACK CARTRIDGE Values STOP PROMPT TO CONTINUE* CONTINUE Description Select what the product should do when the print cartridge is very - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 31
Menu item ENWW Sub-menu item COLOR CARTRIDGES Values STOP PROMPT TO CONTINUE* CONTINUE PRINT IN BLACK TRANSFER KIT STOP PROMPT TO CONTINUE* CONTINUE FUSER KIT STOP PROMPT TO CONTINUE* CONTINUE TONER COLLECTION UNIT STOP* PROMPT TO CONTINUE CONTINUE Description Select what the product should - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 32
LOW SUPPLY MESSAGES Sub-menu item YELLOW CARTRIDGE MAGENTA CARTRIDGE CYAN CARTRIDGE BLACK CARTRIDGE TRANSFER KIT FUSER KIT LOW MESSAGE Values Range from 0-100% Range from 0-100% Default is 2% Range from 0-100% Default is 2% ON* OFF LEVEL GAUGE APPROXIMATE PAGES ON* OFF ON* OFF Description Use - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 33
supply life and performance. AUTO: The product software uses an algorithm based on printing data to achieve the best output. MOSTLY COLOR PAGES: This selection provides the highest performance. If most of the printing is in color, this selection will not negatively affect supply life. MOSTLY BLACK - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 34
PAPER SIZE A list of available sizes appears. See Supported paper sizes on page 83. DEFAULT CUSTOM PAPER ● UNIT OF MEASURE SIZE ● X DIMENSION ● Y DIMENSION DUPLEX OFF* ON DUPLEX BINDING LONG EDGE* SHORT EDGE OVERRIDE A4/LETTER NO YES* MANUAL FEED COURIER FONT OFF* ON REGULAR* DARK WIDE - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 35
Sub-menu item Values OFF* ON OFF* ON Description Allows you to select to print PS error pages. Allows you to select to print PDF error pages. PCL sub-menu This menu configures settings for the printer control language. To display: Press the Home button , select the CONFIGURE DEVICE menu, select - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 36
cause a blank page to be printed. Select YES for form feeds to be ignored if the page is blank. The PCL5 MEDIA SOURCE MAPPING command selects an input tray by a number that maps to the various available trays and feeders. ● The STANDARD numbering is based on newer HP LaserJet printers with updated - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 37
. Perform the alignment procedure for each tray. When it creates an image, the product scans across the page from side to side as the sheet feeds from top to bottom into the product. Print a test page and instructions for setting the registration of the image location. ENWW Control panel menus 23 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 38
tough paper, or transparencies. Using this mode significantly reduces print speed. Use it only when you are printing on mixed paper types. When EXPANDED SENSING is selected, the product senses only the first page and assumes the rest of the pages are the same type. The product can distinguish light - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 39
Description ADJUST PAPER TYPES A list of paper types displays. PRINT MODE RESISTANCE MODE A list of print modes Configure the print mode that is associated displays. with each media type. HUMIDITY MODE PRE-ROTATION MODE FUSER TEMP MODE PAPER CURL MODE RESTORE MODES Use this feature to - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 40
the AUTO CLEANING option is set to ON. Prints a page of instructions for cleaning excess toner off the pressure roller in the fuser. NOTE: This option is available only for the HP Color LaserJet CP4025n printer and the HP Color LaserJet CP4525n printer. Allows you to create and process a cleaning - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 41
System setup menu Use the SYSTEM SETUP menu to change product-configuration defaults such as sleep mode, product personality (language), and jam recovery. To display: Press the Home button , select the CONFIGURE DEVICE menu, and then select the SYSTEM SETUP menu. NOTE: Values that have an asterisk - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 42
a manual-feed job. ● UNLESS LOADED: A message appears only if the multipurpose tray is empty or does not match the size or type of the job. This option affects how paper is handled when printing from an Adobe PS print driver. ● ENABLED uses HP's paperhandling model. ● DISABLED uses the Adobe - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 43
DISABLED ON OFF* DUPLEX BLANK PAGES AUTO* YES Duplexing, which instructs the product not to process both sides if the second side is blank. Letterhead and prepunched paper types are exceptions. This can improve print speed. ● YES: Disables Smart Duplexing and forces the duplexer to flip the sheet - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 44
FIRST PAGE* SAVE ENERGY SAVE MORE ENERGY SAVE MOST ENERGY DISPLAY BRIGHTNESS PERSONALITY CLEARABLE WARNINGS Range is -10 through 10. AUTO* PCL PDF PS The fuser is turned off and it gradually cools to room temperature. The SAVE MOST ENERGY option takes the longest time to print the first page. Sets - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 45
a jam. If you select AUTO, the product reprints pages if enough memory is available for full-speed two-sided printing. Sets how the RAM disk feature is configured. This is only available if there is no hard disk installed and the printer has at least 8 MB of memory. If the AUTO setting is - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 46
TCP/IP HOST NAME ENABLE Sub-item YES* NO ON* OFF Description YES: Prints a page that contains the current security settings on the HP Jetdirect print server. NO: A security settings page is not printed. ON: Enable the TCP/IP protocol. OFF: Disable the TCP/IP protocol. An alphanumeric string, up - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 47
MANUAL SETTINGS IP ADDRESS SUBNET MASK DEFAULT GATEWAY DEFAULT IP AUTO IP* LEGACY DHCP RELEASE NO* YES Description Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server. Use BOOTP (Bootstrap Protocol) for automatic configuration from a BootP server - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 48
item to enable or disable IPv6 operation on the print server. OFF: IPv6 is disabled. ON: IPv6 is enabled. Use this item to enable and manually configure a TCP/IPv6 address. ENABLE: Choose ON to enable manual configuration, or OFF to disable manual configuration. The default is OFF. ADDRESS: Use this - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 49
for Internet access. It caches Web pages, and provides a degree of Internet Service Provider (ISP) for the proxy server address. Type the port number used by the proxy server for client support period, in seconds, after which an idle TCP print data connection is closed (default is 270 seconds, 0 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 50
tests to help diagnose network hardware or TCP/IP network connection problems. Embedded tests help to identify whether a network fault is internal product is turned off, or an error occurs and a diagnostic page is printed. CAUTION: Running this embedded test will erase your TCP/IP configuration - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 51
test, or NO to not choose it. This test helps to identify data path and corruption problems on an HP postscript level 3 emulation product. It sends a predefined PS file to the product, However, the test is paperless; the file will not print. Select YES to choose this test, or NO to not choose it - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 52
with current results. Select YES to update the data, or NO to maintain the existing data. However, a refresh automatically occurs when the menu times out or you manually return to the main menu. The link speed and communication mode of the print server must match the network. The available settings - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 53
on the detected link speed of the hub/switch port. (A 1000T halfduplex selection is not supported.) 10 Mbps, half-duplex operation. 10 Mbps, full-duplex operation. 100 Mbps, half-duplex operation. 100 Mbps, full-duplex operation. Limits auto-negotiation to a maximum link speed of 100 Mbps. 1000 Mbps - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 54
most recent. Prints a page that includes instructions, pages for each color, a demo page, and a configuration page. These pages can help isolate print-quality problems. Prints a page that can assist in diagnosing product problems. This item allows you to remove a print cartridge to help determine - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 55
define the path for the test in order to test specific paper paths. ALL TRAYS TRAY 1 TRAY 2* Specifies whether the test page is printed from all trays or from a specific tray. TRAY 3 TRAY 4 TRAY 5 OFF ON Determines whether the duplexer is included in the test. NOTE: This option is available - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 56
TEST Sub-item PRINT TEST PAGE COPIES Values Description Prints a color band test page that is used to identify arcing in the highvoltage power supply. Range is 1 to 30. The default value Specify how many copies of the is 1. internal page are printed. Service menu The SERVICE menu is locked - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 57
3 Software for Windows ● Supported operating systems for Windows ● Supported printer drivers for Windows ● Select the correct printer driver for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Remove software for Windows ● Supported utilities for Windows ● - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 58
operating systems for Windows The product supports the following Windows operating systems: ● Windows XP (32-bit and 64-bit) ● Windows Server 2003 (32-bit and 64-bit) ● Windows Server 2008 (32-bit - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 59
Supported printer drivers for Windows ● HP PCL 6 (this is the default printer driver) ● HP postscript emulation Universal Print Driver (HP UPD PS) ● HP PCL 5 Universal Print Driver (HP UPD PCL 5) The printer drivers include online Help that has instructions for common printing tasks and also - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 60
when printing to multiple printer models from a mobile Windows computer HP Universal Print Driver (UPD) The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to virtually any HP LaserJet product, from any location, without downloading separate drivers. It - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 61
with the product, UPD operates like traditional printer drivers. It operates with a specific product. ● If you use this mode, you must install UPD separately for each computer and for each product. ● To use this mode, download UPD from the Internet. See www.hp.com/go/ upd. ● Dynamic mode allows you - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 62
priority and usually do not override changes made in the Page Setup dialog box. ● Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box usually do not override settings anywhere else - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 63
, click Control Panel, and then in the category for Hardware and Sound click Printer. Windows 7: Click Start, and then click Devices and Printers. 2. Right-click the driver icon, and then select Printing Preferences. Change the product configuration settings 1. Windows XP, Windows Server 2003, and - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 64
Remove software for Windows Windows XP 1. Click Start, Control Panel, and then Add or Remove Programs. 2. Find and select the product from the list. 3. Click the Change/Remove button to remove the software. Windows Vista 1. Click Start, Control Panel, and then Programs and Features. 2. Find and - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 65
documentation ● Gain access to troubleshooting and maintenance tools ● Use HP Proactive Support to routinely scan your printing system and to prevent potential problems. HP Proactive Support can update software, firmware, and HP printer drivers. You can view HP Easy Printer Care software when the - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 66
Web site also provides updated information about supported browsers and a list of HP products that support HP Easy Printer Care software. For more information about using HP Easy Printer Care software, see Use the HP Easy Printer Care software on page 149. 52 Chapter 3 Software for Windows ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 67
other operating systems OS UNIX Linux Software For HP-UX and Solaris networks, go to www.hp.com/go/jetdirectunix_software to install model scripts using the HP Jetdirect printer installer (HPPI) for UNIX. For the latest model scripts, go to www.hp.com/go/unixmodelscripts. For information, go to - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 68
54 Chapter 3 Software for Windows ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 69
4 Use the product with Mac ● Software for Mac ● Print with Mac ENWW 55 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 70
Utility for use with Mac OS X computers. The HP printer PPD and PDE files, in combination with the built-in Apple PostScript printer drivers, provide full printing functionality and access to specific HP printer features. Remove software from Mac operating systems You must have administrator rights - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 71
changes made in the Page Setup dialog box. ● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes. ● Printer control panel settings: Settings - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 72
return information. Shows the total pages printed, the number of pages printed in color, and the number of pages printed in black only. Transfers files from the computer to the product. Transfers font files from the computer to the product. Trays Configuration Duplex Mode Stored Jobs Changes the - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 73
. Provides access to the embedded Web server. Supported utilities for Mac HP Embedded Web Server The product is equipped with an embedded Web server, which provides access to information about product and network activities. For more information, see Features on page 153. ENWW Software for Mac 59 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 74
preset. NOTE: To use printer-driver default settings, select the standard option. Resize documents or print on a custom paper size with Mac Mac OS X 10.4, 10.5, and 10.6 Mac OS X 10.5 and 10.6 Use one of these methods. 1. On the File menu, click the Page Setup option. 2. Select the product - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 75
of paper with Mac 1. On the File menu, click the Print option. 2. Select the driver. 3. Open the Layout menu. 4. From the Pages per Sheet menu, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. In the Layout Direction area, select the order and placement - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 76
trays to accommodate the print job. 2. On the File menu, click the Print option. 3. Open the Finishing menu, and click the Manual Duplex tab or open the Manual Duplex menu. 4. Click the Manual Duplex box, and select a binding option. 5. Click the Print button. Follow the instructions in the pop-up - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 77
1. On the File menu, click the Print option. 2. Select the driver. 3. Open the Color Options menu or the Color/Quality Options menu. 4. Open the Advanced menu, or select the appropriate tab. 5. Adjust the individual settings for text, graphics, and photographs. Use the Services menu with Mac If the - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 78
64 Chapter 4 Use the product with Mac ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 79
5 Connect the product ● Supported network operating systems ● Connect with USB ● Connect to a network ENWW 65 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 80
10.6, and higher NOTE: Most network operating systems support a full software installation. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com. 66 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 81
computer. 2. Install the software from the CD, and follow the onscreen instructions. 3. When prompted, select the Connected directly to the computer option, you can install more software, or click the Exit button. 7. Print a page from any program to make sure that the software is correctly installed - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 82
For a complete list of supported networks and for instructions on configuring network parameters from software, see the HP Jetdirect Embedded Print Server Administrator's Guide. The guide comes with products in which an HP Jetdirect embedded print server is installed. Supported network protocols The - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 83
) Description Printing service Printing service Protocol and programs associated with line-printer spooling services installed on TCP/IP systems. TCP/IP utility for transferring data between systems. Uses the Microsoft Web Services for Devices (WSD) Print services on the HP Jetdirect print server - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 84
server nor a BOOTP server is present, the product uses this service to generate a unique IP address. Description Provides network-layer security on data privacy through encryption. Specifies the individual host systems, or networks of host systems, that are allowed to access the HP Jetdirect print - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 85
arrow to highlight the PRINT CONFIGURATION menu, and then press the OK button. 6. Find the IP address on the Embedded Jetdirect page. HP Color LaserJet CP4525 Printers Embedded Jetdirect Page 7. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure the IP - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 86
menu. This method is best in most situations. If Mac OS X cannot find the HP printer driver, an error message displays. Reinstall the software. If you are connecting the product to a large network, you might need to use IP printing to connect rather than Bonjour. Follow these steps: a. Click the IP - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 87
of the window. 3. Click the Options & Supplies button. 4. Click the Driver tab. 5. Configure the installed options. NOTE: For Mac OS X 10.5 and 10.6, the installation procedure should automatically configure the installed options. 8. Print a page from any program to make sure that the software is - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 88
Configure network settings View or change network settings Use the embedded Web server to view or change IP configuration settings. 1. Print a configuration page, and locate the IP address. ● If you are using IPv4, the IP address contains only digits. It has this format: xxx.xxx.xxx.xxx ● If - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 89
it and then press the OK button to select it. a. CONFIGURE DEVICE b. I/O c. EMBEDDED JETDIRECT MENU d. TCP/IP e. IPV4 SETTINGS f. CONFIG METHOD g. MANUAL h. MANUAL SETTINGS i. IP ADDRESS, SUBNET MASK, or DEFAULT GATEWAY 3. Press the up arrow or the down arrow to increase or decrease the number for - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 90
to highlight it and then press the OK button to select it. a. CONFIGURE DEVICE b. I/O c. EMBEDDED JETDIRECT MENU d. TCP/IP e. IPV6 SETTINGS f. ADDRESS g. MANUAL SETTINGS h. ENABLE i. ON j. ADDRESS 3. Press the up arrow or the down arrow to select the first character of the address. Press the OK - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 91
FULL Description The print server automatically configures itself for the highest link speed and communication mode allowed on the network. 10 megabytes per second (Mbps), half-duplex operation 10 Mbps, full-duplex operation 100 Mbps, half-duplex operation 100 Mbps, full-duplex operation Limits - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 92
78 Chapter 5 Connect the product ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 93
6 Paper and print media ● Understand paper use ● Change the printer driver to match the paper type and size ● Supported paper sizes ● Supported paper types ● Tray and bin capacity ● Paper orientation for loading trays ● Load paper trays ● Configure trays ENWW 79 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 94
results. When using special paper or print media, be sure to set the type and size in the printer driver to obtain the best results. CAUTION: HP LaserJet products use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 95
paper that is ● Do not use paper that is heavier approved for use in laser printers than the recommended media and meets the weight specifications specification for this product unless for this product. it is HP paper that has been approved for use in this product. ● Use only glossy or - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 96
printer driver to match the paper type and size Change the paper size and type (Windows) 1. On the File menu in the software program, click Print the File menu in the software program, click the Print option. 2. In the Copies & Pages menu, click the Page Setup button. 3. Select a size from the Paper - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 97
printer driver before printing. Table 6-1 Supported paper and print media sizes Size and dimensions Tray 1 Tray 2 Optional Trays 3, Automatic duplex 4, and 5 printing The HP postcard media insert must be installed. The HP postcard media insert must be installed. ENWW Supported paper sizes 83 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 98
media sizes (continued) Size and dimensions Tray 1 Tray 2 Optional Trays 3, Automatic duplex 4, and 5 printing B6 (JIS) 128 x 182 mm x 4.48 in) Envelope DL ISO 110 x 220 mm (4.33 x 8.66 in) 1 The product can print on 76 x 127 mm (3 x 5 in) size paper from Tray 1 for Extra Heavy (131-175 g/ - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 99
types Paper type Tray 1 Tray 2 Optional Trays 3, 4, Automatic duplex and 5 printing Plain Paper HP Matte (105 g/m2) HP Matte (120 g/m2) HP Matte (160 g/m2) HP Matte (200 g/m2) HP Soft Gloss (120 g/m2) HP Glossy (130 g/m2) HP Glossy (160 g/m2) HP Glossy (220 g/m2) Light (60-74 g/m2) Midweight - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 100
Specifications Quantity Tray 1 Paper Envelopes Range: 60 g/m2 (16 lb) bond to 216 g/m2 (58 lb) bond Maximum stack height: 10 mm (0.39 in) Equivalent to 100 sheets sheets sheets to 500 sheets of 75 sheets of 75 g/m2 (20 lb) bond 1 Trays 2, 3, 4, and 5 can print on bond paper heavier - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 101
loading trays If you are using paper that requires a specific orientation, load it according to the information in the following setup menu on page 27. Paper orientation for loading Tray 1 Paper type Preprinted or letterhead Image orientation Portrait Duplex mode 1-sided printing How to load - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 102
Paper type Prepunched Image orientation Portrait or landscape Duplex mode 1- or 2-sided printing How to load paper Holes toward the back of the product Envelopes Short edge of the envelope 1-sided printing feeding into the product Face down Top edge toward the front of the product Long edge - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 103
Tray 2 or optional Trays 3, 4, and 5 Paper type Preprinted or letterhead Image orientation Portrait Duplex mode 1-sided printing How to load paper Face up Top edge at the left side of the tray Automatic 2-sided printing Face down Top edge at the left side of the tray Landscape 1-sided - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 104
Load paper trays Load Tray 1 1. Open Tray 1. 2. Fold out the tray extension to support the paper and set the side guides to the correct width. 90 Chapter 6 Paper and print media ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 105
3. Load paper in the tray. 4. Make sure the stack fits under the tabs on the guides and does not exceed the load-level indicators. 5. Adjust the side guides so that they lightly touch the paper stack but do not bend it. ENWW Load paper trays 91 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 106
while it is in use. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. 3. Load paper into the tray correctly, an error message might appear during printing or the paper might jam. 92 Chapter 6 Paper and - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 107
tray's paper type and size. If the configuration is not correct, follow the instructions on the control panel to change the size or type. Load Tray 2 the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 108
into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. 4. Close the tray. 5. The control panel prompts you to set the paper size and type. Select the CUSTOM setting, and then configure the X and Y dimensions of the custom paper size. NOTE: See the - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 109
10 x 15 cm (4 x 6 in) size paper 1. Open the tray. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and adjusting the guides to the fully opened position. 3. Fit the HP postcard media insert into Tray 2 and then slide the insert to the right until it snaps into - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 110
4. Load 10 x 15 cm (4 x 6 in) paper into the tray. 5. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and adjusting the guides to the fully closed position. 6. Close the tray. 7. The control panel prompts you to set the paper size and type. Select 10 x 15 cm (4 x 6 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 111
a print job through the printer driver or a software program and the tray is not configured to match the print-job's settings NOTE: The prompt does not appear if you are printing from custom size, select the unit of measure, and then set the X dimension and the Y dimension. ENWW Configure trays 97 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 112
For the first few sheets of paper that it Page Setup, Print, or Print Properties dialog boxes in most software programs. Unless you change these settings, the product automatically selects a tray using the default settings. Source To print by source, select a specific tray in the printer driver - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 113
type or size, select the type or size from the Page Setup dialog box, the Print dialog box, or the Print Properties dialog box, depending on the software program. ● If you often print on a certain type or size of paper, configure a tray for that type or size. Then, when you select that type or - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 114
100 Chapter 6 Paper and print media ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 115
7 Print tasks ● Cancel a print job ● Print with Windows ENWW 101 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 116
Cancel a print job 1. Press the stop button on the control panel. 2. Press the down arrow to highlight the CANCEL CURRENT JOB option, and then press the OK button. NOTE: It can take some time for all printing to clear after you have canceled a print job. 102 Chapter 7 Print tasks ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 117
Print with Windows Open the printer driver with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. ENWW Print with Windows 103 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 118
copies. Print colored text as black (grayscale) with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Advanced tab. 4. Expand the Document Options section. 5. Expand the Printer Features section - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 119
Save custom print settings for reuse with Windows Use a printing shortcut with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. ENWW Print with Windows 105 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 120
Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. Create printing shortcuts 1. On the File menu in the software program, click Print. 106 Chapter 7 Print - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 121
2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 122
5. Select the print options for the new shortcut. 6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button. 108 Chapter 7 Print tasks ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 123
drop-down list. Select a custom page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then specify the dimensions, and click the OK button. Select the paper type with Windows 1. On the File menu in the software program, click Print. 2. Select - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 124
Print on preprinted letterhead or forms with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 110 Chapter 7 Print tasks ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 125
4. From the Paper type drop-down list, click the More... option. 5. Expand the list of Type is: options. ENWW Print with Windows 111 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 126
6. Expand the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. Print on special paper, labels, or transparencies 1. On the File menu in the software program, click Print. 112 Chapter 7 Print tasks ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 127
2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option. ENWW Print with Windows 113 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 128
5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. NOTE: Labels and transparencies are in the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. 114 Chapter 7 Print tasks ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 129
Print the first or last page on different paper with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. ENWW Print with Windows 115 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 130
4. In the Special pages area, click the Print pages on different paper option, and then click the Settings button. 5. In the Pages in document area, select either the First or Last option. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 131
7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page. 8. Click the OK button. Scale a document to fit page size 1. On the File menu in the software program, click Print. ENWW Print with Windows 117 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 132
2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list. 118 Chapter 7 Print tasks ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 133
Or, to add a new watermark to the list, click the Edit button. Specify the settings for the watermark, and then click the OK button. 5. To print the watermark on the first page only, select the First page only check box. Otherwise, the watermark is printed on each page. ENWW Print with Windows 119 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 134
Windows NOTE: See Paper orientation for loading trays on page 87 for information about the correct way to load paper. Manually print on both sides with Windows NOTE: This information applies only to products that do not have an automatic duplexer. 1. On the File menu in the software program, click - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 135
4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and place it with the printed-side facing up in Tray 1. 6. On the control panel, press the OK button to print the second side of the job. - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 136
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job. 122 Chapter 7 Print tasks ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 137
Create a booklet with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Print with Windows 123 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 138
drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet. Print on 10 x 15 cm (4 x 6 in) paper with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 139
Print multiple pages per sheet with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Print with Windows 125 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 140
4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Select page orientation with Windows 1. On the File menu in the software program, click Print. 126 Chapter 7 Print tasks ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 141
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option. ENWW Print with Windows 127 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 142
can store a job such as a personnel form, time sheet, or calendar on the product and allow other users to print the job at any time. Stored jobs also can Stored Job option in the driver. Create a stored job with Windows 1. On the File menu in the software program, click Print. 2. Select the product - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 143
Storage tab. 4. Select a Job Storage Mode option. Print a stored job 1. Press the Home button . 2. Press the down arrow to highlight the RETRIEVE JOB menu, and then press the OK button. 3. Press the down arrow to highlight your user name, and then press the OK button. ENWW Print with Windows 129 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 144
press the OK button. The number of copies printed is the number of copies specified in the driver multiplied by the number of copies specified for the You can delete a job from the control panel, from the HP Embedded Web Server, or from HP Web Jetadmin. To delete a job from the control panel, use - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 145
3. Click the Job Storage tab. 4. In the Job Storage Mode area, click the Quick Copy option. The requested number of copies are printed immediately, and you can print more copies from the product control panel. Permanently store a job on the product NOTE: This option is available if the optional hard - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 146
. Make a permanently stored job private so that anyone who tries to print it must provide a PIN NOTE: This option is available if the optional . 5. In the Job Notifications Options area, click the Display Job ID when printing option. Set the user name for a stored job Follow this procedure to change - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 147
the Automatic option. The driver uses the document file name, if it is available. If the document has no file name, the driver uses the software program that already has that name. Set color options with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 148
3. Click the Color tab. 4. Click the HP EasyColor check box to clear it. 134 Chapter 7 Print tasks ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 149
. 2. At the product control panel, configure the paper tray for the correct paper type. 3. Select the corresponding settings in the printer driver. Supported glossy paper HP glossy paper product Product code HP Laser Presentation Paper, Q6541A Soft Gloss Product size Letter Control panel and - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 150
paper type. ● Select the corresponding settings in the printer driver. Supported tough paper HP paper name Product code HP LaserJet Tough Paper HP LaserJet Tough Paper Q1298A Q1298B Product size Letter A4 Control panel and print driver settings HP Tough Paper HP Tough Paper 136 Chapter - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 151
Set the duplex alignment For documents that are printed on both sides, such as brochures, set the registration for the tray before printing to ensure that the front and back of the page are aligned. 1. Press the Home button . 2. Press the down arrow to highlight the CONFIGURE DEVICE menu, and then - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 152
138 Chapter 7 Print tasks ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 153
8 Color ● Adjust color ● Match colors ● Advanced color use ENWW 139 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 154
the Print Color as Gray option (Mac) from the printer driver to print a color document in black and white. This option is useful for printing color documents that will be photocopied or faxed. The product uses the monochrome mode, which reduces use of the color cartridges. 140 Chapter 8 Color ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 155
manual color adjustment options, follow one of these procedures: ● Windows: From the Color tab, click the HP EasyColor check box to clear it, click the Manual button better results for large, solid-filled print areas and enhances photographs by smoothing color gradations. Select this option when - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 156
result from using the HP EasyColor option. The HP EasyColor option is enabled by default in the HP PCL 6 printer driver, so you do not need to make manual color adjustments. To disable the option so you can manually adjust the color settings, open the Color tab, and click the HP EasyColor check box - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 157
. These factors include: ● Paper ● Printer colorants (inks or toners for example) ● Printing process (inkjet, press, or laser technology for example) ● Overhead lighting ● Personal differences in perception of color ● Software programs ● Printer drivers ● Computer operating system ● Monitors and - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 158
on paper type and the software program used. For more details on how to use the color samples, go to www.hp.com/support/cljcp4025 or www.hp.com/support/cljcp4525. Use the following procedure to print color samples at the product using the control panel: 1. Press the Home button . 2. Press the down - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 159
(printer, print cartridges, toner, and paper) to work together to optimize print quality, product reliability, and user productivity. Original HP print cartridges contain HP ColorSphere toner that is specifically matched to your printer so that it will produce a wide range of brilliant colors. This - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 160
. NOTE: Factors such as the type of monitor you use and the room lighting can affect the appearance of colors on your screen. For more information, see Match colors on page 143. The latest versions of Adobe PhotoShop®, CorelDRAW®, Microsoft Office, and many other programs use sRGB to communicate - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 161
9 Manage and maintain ● Print information pages ● Use the HP Easy Printer Care software ● Use the HP Embedded Web Server ● Use HP Web Jetadmin software ● Product security features ● Economy settings ● Manage supplies and accessories ● Replacement instructions ● Clean the product ● Product updates - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 162
status of the print cartridges, transfer kit, fuser kit, and toner collection unit in a scrollable list. Press the OK button to open help for each item. Prints a count of all paper sizes that have passed through the product; lists whether they were simplex, duplex, monochrome, or color; and reports - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 163
remaining in the print cartridge and the status of the paper that is loaded in each tray. ● Supplies Details link: Opens the supplies status page to view more detailed information about product supplies, ordering information, and recycling information. ENWW Use the HP Easy Printer Care software - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 164
. When enabled, HP Proactive Support routinely scans your printing system to identify potential problems. Click the more info link to configure how frequently the scans occur. This page also provides information about available updates for product software, firmware, and HP printer drivers. You can - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 165
for specific print jobs. Color Access Control Use this feature to permit or restrict color printing. NOTE: This item is available only for HP color products that support Color Access Control. NOTE: This item is available from the Overview and Support tabs. ENWW Use the HP Easy Printer Care - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 166
to a computer, use the HP Easy Printer Care software to view the product status instead of the HP Embedded Web Server. ● View HP Embedded Web Server, see the HP Embedded Web Server User Guide, which is on the HP Web site at www.hp.com/support/cljcp4025 or www.hp.com/ support/cljcp4525. Open the HP - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 167
events and errors. Use the HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic Web pages that help you solve Event Log issues and other problems. These pages also show additional services available for the product. Shows a summary - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 168
all HP Embedded Web Server pages. problems. Connects to the HP SureSupply Web site, where you can receive information on options for purchasing original HP supplies, such as print cartridges and paper. Connects to the support site for the product. Connects to information that demonstrates specific - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 169
ability to resolve issues before users are affected. Download this free, enhancedmanagement software at www.hp.com/go/webjetadmin. Device plug-ins can be installed into HP Web Jetadmin to provide support for specific product features. The HP Web Jetadmin software can automatically notify you when - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 170
store sensitive print, copy, and scan data without impacting HP High-Performance Secure Hard Disk Setup Guide. 1. Go to www.hp.com/support. 2. Type Secure Hard Disk into the search box and click the >> button. 3. Click the HP Secure High Performance Hard Disk Drive link. 4. Click the Manuals - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 171
to print these protected jobs must first enter the PIN at the product control panel. For more information, see Use job storage features with Windows on page 128 . Lock the control panel menus You can lock various menus on the control panel by using the HP Embedded Web Server. 1. Open the HP - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 172
● The DIAGNOSTICS menu is locked. ● The MANAGE SUPPLIES menu is locked. 5. Click the Apply button. Lock the formatter The formatter area, on the back of the product, has a slot that you can use to attach a security cable. Locking the formatter prevents someone from removing valuable components from - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 173
power when it is idle. The fuser reduces power when it is idle. The fuser reduces more power than the SAVE ENERGY setting. The fuser is turned-off and it gradually cools to room temperature. The SAVE MOST ENERGYsetting takes the longest time to print the first page. Complete the following steps to - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 174
Press the Home button . Wake time The wake time feature allows you to instruct the product to wake at a certain time on selected days, to eliminate waiting and time settings. The date and time information is attached to stored print jobs, so you can identify the most recent versions. Access the - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 175
Set the time Set the time format 1. From the DATE/TIME menu, highlight and select the TIME menu. 2. Press the up arrow or down arrow / to select the hour, minute, and AM/PM setting. Press the OK button after each selection. 1. From the DATE/TIME menu, highlight and select the TIME FORMAT menu. 2. - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 176
cannot recommend the use of non-HP print cartridges, either new or remanufactured. NOTE: Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements. To install a new HP print cartridge, see Replace print cartridges on page 164. To recycle the used - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 177
products to meet customers' printing needs. The data collected from the print cartridge memory tag does not contain information that can be used to identify a customer or the specific product. HP collects a sampling of the memory tags from print cartridges that are returned to HP's free return and - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 178
print cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y). CAUTION: If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used print cartridges is on the print-cartridge - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 179
Be careful not to damage the memory tag on the print cartridge. 5. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. 6. Remove the orange protective cover from the print cartridge. CAUTION: Avoid prolonged exposure to light. CAUTION: Do not touch - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 180
7. Align the print cartridge with its slot and insert the print cartridge until it clicks into place. NOTE: The print cartridges go in at a slight angle. 8. Close the front door. 166 Chapter 9 Manage and maintain ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 181
for a single use. Do not attempt to empty the toner collection unit and reuse it. Doing so could lead to toner being spilled inside the product, which could result in reduced print quality. After use, return the toner collection unit to HP's Planet Partners program for recycling. 1. Open the front - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 182
into place. 6. Close the front door. NOTE: If the toner collection unit is not installed correctly, the front door does not close completely. To recycle the used toner collection unit, follow the instructions included with the new toner collection unit. 168 Chapter 9 Manage and maintain ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 183
. NOTE: This illustration might not show all the cables. 3. Locate the thumb screws on the formatter board in the rear of the product. ENWW Replacement instructions 169 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 184
4. Unscrew the thumb screws and then pull the formatter board from the product. Place the formatter board on a clean, flat, grounded surface. 5. To replace a DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, lift the DIMM up at an angle, and pull it out. - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 185
damage to the formatter board, ensure the formatter board is aligned in the tracks at the top and the bottom of the opening. ENWW Replacement instructions 171 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 186
option, you can manually select the total amount of memory installed in the product in the Installable Options area. The Update Now option overwrites any existing product configuration settings. Windows 7 1. Click Start. 2. Click Devices and Printers. 3. Right-click the product driver icon, and - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 187
resources to the product only at the beginning of a print job and not while the product is printing. NOTE: Overusing permanent resources or downloading them while the product is printing might affect product performance or the ability to print complex pages. ENWW Replacement instructions 173 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 188
card or external EIO hard drive in the available EIO slot. NOTE: This example shows installing an HP Jetdirect print server card. 1. Turn the product off. 2. Disconnect all power and interface cables. NOTE: This illustration might not show all the cables. 3. Loosen and remove the - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 189
came with the print server card. 6. Reconnect the power cable and remaining interface cables, and turn the product on. 7. Print a configuration page. An HP Jetdirect configuration page that contains network configuration and status information should also print. ENWW Replacement instructions 175 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 190
of toner and paper accumulate inside the product. This can cause print-quality problems during printing. Cleaning the product eliminates or reduces these problems. Clean the paper path and print-cartridge areas every time that you change the print cartridge or whenever print-quality problems occur - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 191
Product updates To download the most recent firmware upgrade for the product, go to www.hp.com/go/ cljcp4025_firmware or www.hp.com/go/cljcp4525_firmware. ENWW Product updates 177 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 192
178 Chapter 9 Manage and maintain ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 193
● Solve general problems ● Restore factory settings ● Interpret control-panel messages ● Clear jams ● Solve paper-handling problems ● Solve image-quality problems ● Solve performance problems ● Solve connectivity problems ● Product software problems ● Solve common Windows problems ● Solve common - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 194
page prints, check the following items: a. If the page does not print correctly, the problem is with the product hardware. Contact HP Customer Care. b. If the page prints correctly, then the product hardware is working. The problem is with the computer you are using, with the printer driver - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 195
for this product. Check the program to make sure that you are using the printer driver for this product. 9. Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program you are using. If this solution does not work (the - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 196
FACTORY SETTINGS option, and then press the OK button to reset the product to the original factory settings. For more information, see Resets menu on page 40. 182 Chapter 10 Solve problems ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 197
, service is required. Control-panel messages Table 10-1 Control-panel messages Description Recommended action 10.XX.YY SUPPLY MEMORY ERROR The product cannot read or write to at least Reinstall the print cartridge, or install a new one print cartridge memory tag or a memory print cartridge - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 198
specified slot (x). An incorrect communications protocol might be in use. Press the OK button to print the transferred data. (Some data might be lost.) Check the host configuration. If the message persists, contact HP support. See Customer support on page 246. 184 Chapter 10 Solve problems ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 199
continue press OK Too much data was sent to the embedded HP Jetdirect print server. Press the OK button to print the transferred data. (Some data might be lost.) Check the host configuration. If the message persists, contact HP support. See Customer support on page 246. 22 USB I/O BUFFER OVERFLOW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 200
◦ The error might be caused by the print job, such as an invalid printer driver, a problem with the software application, or a problem with the file you are printing. For more information about solving print job problems, see Solve general problems on page 180. ◦ Upgrading the product firmware might - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 201
has occurred. Turn the product off, and then turn the product on. If the message persists, contact HP support. See Customer support on page 246. 59.BO CLEANING MOTOR ERROR REPLACE TONER COLLECTION UNIT This message appears for one of the following reasons: ● The cleaning motor is stuck. ● The - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 202
Tray size cannot be ANY SIZE/ANY CUSTOM Duplex registration is not available when the Configure the tray to a specific size, and then size is set to ANY contact HP support. See Customer support on page 246. Bad Signature Upgrade cancelled The firmware upgrade code does not match Download the - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 203
quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended. To stop printing black only, change the AT VERY LOW menu item for Color Cartridges to a setting other than PRINT IN BLACK or replace the very low - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 204
A door on the right side of the product is open. 1. Close the door. 2. If the message persists, contact HP support. See Customer support on page 246. COLLECTION UNIT ALMOST FULL The toner collection unit is almost full. The actual supply life remaining might vary. You do not need to replace the - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 205
the very low threshold, the HP premium protection warranty for that supply has ended. Press the OK button to continue. If print quality is no longer acceptable, replace the print cartridge. See Replace print cartridges on page 164. DATA RECEIVED To print last page press OK The product is waiting - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 206
has reached the very low threshold, the HP premium protection warranty for that supply has ended. If print quality is no longer acceptable, replace the fuser kit. Instructions are included with the fuser kit. FUSER KIT VERY LOW To continue press OK The fuser kit is very low and the AT VERY LOW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 207
. No action is necessary. INSTALL CARTRIDGE The print cartridge has been removed or has Replace or reinstall the print cartridge been installed incorrectly. correctly to continue printing. See Replace print cartridges on page 164. INSTALL FUSER The fuser has been removed or installed - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 208
OK button to print. To use that the paper guides are in the the paper guides are in when printing Install the HP postcard HP postcard media insert in Tray 2. paper trays on page 90. If you do not have the HP postcard media insert, you can print than the print job requires. than the print job 3. - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 209
has reached the very low threshold, the HP premium protection warranty for that supply has ended. Press the OK button to continue. If print quality is no longer acceptable, replace the print cartridge. See Replace print cartridges on page 164. MANUALLY FEED This message appears when - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 210
paper until job completes Paper temporarily comes into the output bin Do not grab paper as it temporarily comes while printing a duplex job. Do not attempt to into the output bin. The message will remove the pages until the job is complete. disappear when the job is finished. 196 Chapter 10 Solve - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 211
Use the HP Embedded Web Server or HP Web Jetadmin to initialize the component. Ready The product is online and ready for data. No Ready. Remove all print cartridges To exit press The product is testing the transfer unit assembly. To perform the test, remove all the print cartridges. To cancel - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 212
need to be replaced now unless the print quality is no longer acceptable. After an HP supply has reached its approximated end of life, HP's premium Protection Warranty on that supply ends. Replace the specified color cartridge. See Replace print cartridges on page 164. Or, configure the product to - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 213
reached its approximated end of life, HP's premium Protection Warranty on that transfer kit ends. Replace the transfer kit. Instructions are included with the transfer kit. Request accepted please wait The product has accepted a request to print an internal page, but the current job must finish - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 214
of printable data, or an error condition will clear this message. STANDARD TOP BIN FULL The output bin is full. Empty the bin and continue printing. Remove all paper from bin SUPPLIES IN WRONG POSITION Two or more print-cartridge slots contain the Install the correct color cartridge in each - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 215
do not need to replace the supplies at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended. To continue printing in color, either replace the supply or reconfigure the product by - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 216
very low threshold, the HP premium protection warranty for that supply has ended. To continue printing, either press the OK button or replace the toner collection unit. See Replace the toner collection unit on page 167. TRANSFER KIT LOW This message appears when the transfer kit reaches the low - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 217
UNSUPPORTED SUPPLY INSTALLED To continue press OK The print cartridge is for a different HP product. If print quality is no longer acceptable, replace the print cartridge. For a list of supported print cartridges, see Supplies and accessories on page 235. USB ACCESSORIES EXCEED POWER LIMIT A USB - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 218
contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in this order: ● Yellow ● Magenta ● Cyan ● Black Remove the print cartridge from that slot, and install a cartridge that is the correct color. 204 Chapter 10 Solve problems ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 219
is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended. If print quality is no longer acceptable, replace the print cartridge. See Replace print cartridges on page 164. YELLOW CARTRIDGE VERY LOW To continue press - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 220
is jammed. Cause Solution The paper does not meet specifications. Use only paper that meets HP specifications. See Supported paper sizes on page 83. A component is installed incorrectly. Verify that the transfer belt and transfer roller are correctly installed. You are using paper that - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 221
Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to direct you to the location JAM IN RIGHT DOOR 13.XX.YY JAMS IN RIGHT DOOR 13.XX.YY FUSER AREA JAM 13.XX.YY FUSER WRAP JAM 13.XX.YY JAM ABOVE TOP OUTPUT BIN Procedure See Clear jams in - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 222
TRAYS 13.XX.YY JAM IN LOWER RIGHT DOOR Procedure See Clear jams in Tray 1 on page 213. See Clear jams in Tray 2 or optional Trays 3, 4, or 5 on page 215. See Clear jams in Tray 2 or optional Trays 3, 4, or 5 on page 215. See Clear jams in the lower right door (Tray 3, 4, or 5) on - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 223
handling it. 1. Open the right door. 2. Gently pull the paper out of the pickup area. 3. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the rollers on the transfer roller. Contaminants can affect print quality. ENWW Clear jams 209 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 224
inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments. CAUTION: Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers until they have cooled. 210 Chapter 10 Solve problems ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 225
8. Close the jam-access door, and push the fuser completely into the product. 9. Close the right door. ENWW Clear jams 211 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 226
Clear jams in the output bin area 1. If paper is visible from the output bin, grasp the leading edge and remove it. 212 Chapter 10 Solve problems ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 227
Clear jams in Tray 1 1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. Press the OK button to clear the message. 2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door. ENWW Clear jams 213 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 228
3. Gently pull the paper out of the pick up area. 4. Close the right door. 214 Chapter 10 Solve problems ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 229
. Be sure to clear jams before opening the tray. 1. Open Tray 2 and make sure that the paper is stacked correctly. Remove any jammed or damaged sheets of paper. To access jammed paper from the tray cavity, remove Tray 2 from the product. 2. Close the tray. ENWW Clear jams 215 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 230
Clear jams in the lower right door (Tray 3, 4, or 5) 1. Open the lower right door. 2. If paper is visible, gently pull the jammed paper up or down to remove it. 3. Close the lower right door. 216 Chapter 10 Solve problems ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 231
, if the product runs out of paper and the job is being printed on both sides, some pages can be lost. ● ON - The product always reprints jammed pages. Additional memory is allocated to store the last few pages printed. This might cause overall performance to suffer. 6. Press the Home button to - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 232
problems Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. Always configure the paper type on the control panel to match the type of paper that is loaded in the tray. Product feeds multiple sheets Product feeds multiple sheets Cause Print - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 233
The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured. The guides in the tray are not against the paper. The manual-feed prompt is set to ALWAYS. The product always prompts for - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 234
is selected in the software program or printer driver. Use the product control panel to configure the tray to the paper type loaded. Transparencies or glossy paper might not meet supported paper specifications. Use only paper that meets the HP paper specifications for this product. High-humidity - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 235
that the envelope is loaded correctly. Refer to the HP LaserJet Printer Family Print Media Guide. Configure Tray 1 size for envelopes. If the into the input tray. Do not fan paper. If the problem persists, replace the paper. The specific paper type was not configured for the tray or selected in - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 236
. Set up the printer driver to enable duplex printing. Preprinted paper requires a specific orientation in the tray. See Paper orientation for loading trays on page 87. The HP Color LaserJet CP4525n and HP Color LaserJet CP4025n models do not support automatic 2-sided printing. In Windows, run - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 237
correct driver setting for the paper that you are using. ● The print mode might be set incorrectly, or the paper might not meet recommended specifications. ● The transparencies you are using are not designed for proper toner adhesion. Use only transparencies designed for HP Color LaserJet products - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 238
If defects repeat at regular intervals on the page, use this ruler to identify the cause cause the defect Print cartridge Print cartridge Transfer unit Print cartridge Transfer roller Print engine Transfer unit Print cartridge Fuser Fuser Print engine Print engine 224 Chapter 10 Solve problems ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 239
setting, and then press the OK button to print the pages. The product returns to the Ready state after printing the print-quality-troubleshooting pages. Follow the instructions on the pages that print out. Manage and configure printer drivers The product uses the paper-type setting to establish - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 240
Set the image registration If you are having problems with text aligning on the page, use the SET REGISTRATION menu to set the image registration. For instructions, see Set the duplex alignment on page 137. 226 Chapter 10 Solve problems ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 241
to see if content appears on all of the pages. The product might be malfunctioning. To check the product, print a Configuration page. All of the print cartridges might be very low on toner. Replace the toner cartridges if a SUPPLIES VERY LOW message is displayed. Heavier paper types can - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 242
, print a configuration page. See Print information pages on page 148. Problem Solution drivers, printer drivers, and the network redirection. Verify that the operating system is configured correctly. The protocol is disabled, or other network settings are incorrect. Review the configuration page - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 243
Product software problems Problem Solution A printer driver for the product is not visible in the Printer folder Reinstall the mode, Print a Configuration page, and verify the product functionality. but nothing prints Verify that all of the cables are correctly seated and within specifications. - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 244
product PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver. See the Microsoft Windows documentation that came with the computer for more information about Windows error messages, or go to www.microsoft.com. 230 Chapter 10 Solve problems ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 245
problems The printer driver is not listed in the Printer Setup Utility or the Print guide for instructions. The product name, IP address, or Bonjour host name does not appear in the product list in the Printer Setup Utility or the Print is being used. Print a configuration page to check the product - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 246
the configuration page matches the product name, IP address, or Bonjour host name in the Printer Setup Utility or the Print & Fax list. An encapsulated PostScript (EPS) file does not print with the correct fonts. Cause This problem occurs with some programs. Solution ● Try downloading the fonts - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 247
product does not appear in the Printer Setup Utility or the Print & Fax list after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 248
234 Chapter 10 Solve problems ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 249
A Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers ENWW 235 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 250
and paper Order genuine HP parts or accessories Order through service or support providers Order using HP software www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. Use the HP Easy Printer Care software on page 149 Use the HP Embedded Web Server on - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 251
500-sheet trays. HP Postcard media insert Plastic tray for printing 10 x 15 cm (4 x 6 CC497A in) paper. Print cartridges and toner collection unit Item Description1 Part number HP Color LaserJet black print cartridge Standard black cartridge CE260A HP Color LaserJet black print cartridge - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 252
kits Item Fuser kit Transfer kit Description HP Jetdirect 635n IPv6/IPsec Print Server 2-meter standard USB-compatible device connector Part number J7961G C6518A Description Part number 110 Volt replacement fuser CE246A 220 Volt replacement fuser CE247A Replacement transfer unit, transfer - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 253
Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement ● End User License Agreement ● Customer self-repair warranty service ● Customer support ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 254
Hewlett-Packard limited warranty statement HP PRODUCT HP Color LaserJet CP4025n, CP4025dn, CP4525n, CP4525dn, CP4525xh DURATION OF LIMITED WARRANTY One-year on-site warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 255
environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 256
Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel. This warranty does not apply to products that (a) have been - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 257
Software. You may not modify the HP Software or disable any licensing or control feature of the HP Software. If this Software is provided by HP for Use with an imaging or printing product (for example, if the Software is a printer driver, firmware, or add-on), the HP Software may only be used with - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 258
applicable law. 7. CONSENT TO USE OF DATA. HP and its affiliates may collect and use technical information you provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support services related to the Software or the HP Product. All such information will be - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 259
however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product. required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 260
number, date of purchase, and problem description ready. Get 24-hour Internet support www.hp.com/support/cljcp4025 or www.hp.com/support/ cljcp4525 Get support for products used with a Macintosh computer www.hp.com/go/macosx Download software utilities, drivers, and electronic information www - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 261
C Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Environmental specifications ENWW 247 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 262
Physical specifications Table C-1 Product dimensions Product Height HP Color LaserJet CP4025n 420 mm (16.5 in) HP Color LaserJet CP4025dn 420 mm (16.5 in) HP Color LaserJet CP4525n 420 mm (16.5 in) HP Color LaserJet CP4525dn 420 mm (16.5 in) HP Color LaserJet CP4525xh 964 mm (38.0 in) - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 263
D Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of Conformity ● Safety statements ENWW 249 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 264
and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation own expense. NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this equipment. - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 265
this product, see the Product Data Sheet or Specifications Sheet. Qualified products are also listed at: www.hp.com/go/energystar Paper use This product's optional automatic duplex feature (two-sided printing) and N-up printing (multiple pages printed on one page) capability can reduce paper usage - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 266
United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP LaserJet print - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 267
include the following: HP Color LaserJet Enterprise CP4020-CP4520 Series Type Carbon monofluoride collection point for the recycling of waste electrical and electronic equipment. The separate collection and disposal service or the shop where you purchased the product. Chemical substances HP is - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 268
Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety. For more information To obtain - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 269
HP Color LaserJet CP4525/CP4025 series BOISB-0806-00 Including: CE423A - 3 x 500-Sheet Paper Tray Product Options: CE422A - 500-Sheet Paper Tray ALL Print Cartridges: CE260A, CE260X, CE261A, CE262A, CE263A conforms to the following Product Specifications Sales and Service Office or Hewlett - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 270
manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 271
EMC statement (China) EMC statement (Korea) EMI statement (Taiwan) Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet CP4025n, CP4025dn, CP4525n, CP4525dn, CP4525xh, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 272
då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser. Substances Table (China) 258 Appendix D Regulatory information ENWW - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 273
10 C cable, USB part number 238 troubleshooting 227 Canadian DOC regulations 256 canceling print jobs 102 capacity output bins 4 cartridges non-HP 162 printing at estimated end of life 162 recycling 251 storage 162 warranty 241 cartridges, print error messages 193 Macintosh status 63 ordering - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 274
laser safety statement 257 firmware, downloading new 177 first page printing on different paper (Windows) 115 use different paper 60 fonts EPS files, troubleshooting 232 included 5 permanent resources 173 Upload Macintosh 58 formatter security 158 forms printing (Windows) 110 fraud hotline 162 fuser - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 275
pages 51 Information tab, HP embedded Web Server 153 input trays configuring 15 install cartridge error message 193 installing DIMMs 169 EIO card 174 EIO cards 174 print cartridges 162 product on wired networks 71 software, USB connections 67 software, wired networks 72 toner collection unit - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 276
, 72 removing software 56 software 58 supported operating systems 56 Macintosh HP Printer Utility 58 problems, troubleshooting 231 resize documents 60 support 246 USB card, troubleshooting 232 Macintosh driver settings custom-size paper 60 Job Storage 62 Services tab 63 watermarks 61 manage supplies - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 277
Windows 126 output bin capacity 4 jams 184 locating 7 output quality troubleshooting 223 P page sizes scaling documents to fit (Windows) 117 pages blank 227 not printing 227 printing slowly 227 pages per minute 4 pages per sheet selecting (Windows) 125 paper covers, using different paper 115 custom - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 278
guidelines 80 printing (Windows) 112 specifications electrical and acoustic 248 features 4 operating environment 248 speed specifications 4 sRGB settings 145 standard output bin capacity 4 status HP Easy Printer Care 149 HP Embedded Web Server 59 HP Utility, Macintosh 58 Macintosh services tab 63 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 279
HP Easy Printer Care 149 troubleshooting blank pages 227 checklist 180 control panel messages, numerical 173 direct-connect problems 228 duplexing 222 EPS files 232 error messages, alphabetical list 183 error messages, numerical list 183 Macintosh problems 231 network problems 228 pages not printing - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 280
243 print cartridges 241 product 240 watermarks adding (Windows) 119 Web browser requirements HP Embedded Web Server 152 Web sites customer support 153 fraud reports 162 HP Web Jetadmin, downloading 155 Macintosh customer support 246 Material Safety Data Sheet (MSDS) 254 universal print driver 46 - HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 281
- HP CC490A | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Gui - Page 282
© 2009 Hewlett-Packard Development Company, L.P. www.hp.com *CC489-90901* *CC489-90901* CC489-90901
COLOR LASERJET ENTERPRISE CP4020/CP4520
SERIES PRINTER
CP4025n
CP4025dn
CP4525n
CP4525dn
CP4525xh
User Guide