HP CF285A User Manual

HP CF285A Manual

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  • HP CF285A | User Manual - Page 1
    LASERJET PRO 400 User Guide M401
  • HP CF285A | User Manual - Page 2
  • HP CF285A | User Manual - Page 3
    HP LaserJet Pro 400 M401 Printer Series User Guide
  • HP CF285A | User Manual - Page 4
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP CF285A | User Manual - Page 5
    from a touchscreen control panel 9 Printer sharing disclaimer ...9 2 Paper tray ...11 Supported paper sizes ...12 Supported paper types ...14 Load the input trays ...15 Load Tray 1 ...15 Load Tray 2 ...16 Load optional Tray 3 18 3 Print ...21 Supported printer drivers (Windows 22 Change print
  • HP CF285A | User Manual - Page 6
    X 43 Automatically print on both sides (Mac OS X 43 Manually print on both sides (Mac OS X 44 Print multiple pages on one sheet of paper (Mac OS X 45 Select the page orientation ( panel 51 Use HP ePrint ...52 Set up HP ePrint (LCD control panel 52 Set up HP ePrint (touchscreen control panel 53
  • HP CF285A | User Manual - Page 7
    58 Set up HP Wireless Direct Printing 59 Use HP Web Services applications 60 Use HP Web Services applications (LCD control panel 60 Use HP Web Services applications (touchscreen control panel 60 Configure IP network settings 61 View or change network settings 61 Manually configure IPv4 TCP
  • HP CF285A | User Manual - Page 8
    Change the toner cartridge 77 Memory ...79 Update the firmware ...80 Manually update the firmware (LCD control panel 80 Manually update the 79 Error Turn off then on 90 79 Service error Turn off then on 91 Black cartridge low 91 Black cartridge very low 91 Cleaning 91 Device error Press
  • HP CF285A | User Manual - Page 9
    94 Manual duplex Load tray Press [OK 94 Manual feed , Press [OK] for available media 94 Memory is low Press [OK 94 Misprint Press [OK 94 Print failure, press OK. If error repeats, turn off then on 95 Rear door open 95 Remove shipping material from toner cartridge 95 Replace
  • HP CF285A | User Manual - Page 10
    toner cartridge for damage 108 Check the paper and printing environment 110 Use paper that meets HP specifications software programs might be causing compatibility problems 118 The computer or workstation might problems with Windows 123 A print driver for the product is not visible in the Printer
  • HP CF285A | User Manual - Page 11
    driver when using a USB connection 126 Remove software (Windows 127 Remove software (Mac OS X 128 6 Supplies and accessories 129 Order parts, accessories, and supplies 130 HP policy on non-HP supplies 130 HP anticounterfeit Web site 130 Index ...131 ENWW ix
  • HP CF285A | User Manual - Page 12
    x ENWW
  • HP CF285A | User Manual - Page 13
    1 Product introduction ● Product views ● Print product reports ● Printer sharing disclaimer ENWW 1
  • HP CF285A | User Manual - Page 14
    Tray 1 3 Power button 4 Tray 2 5 Walk-up USB port (HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400 M401dw Printer only) 6 Toner cartridge door latch 7 LCD control panel or color touchscreen control panel (HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400 M401dw Printer
  • HP CF285A | User Manual - Page 15
    Product back view 1 Hi-Speed USB 2.0 port 2 Network port (all models except HP LaserJet Pro 400 M401a Printer and HP LaserJet Pro 400 M401d Printer) 3 Power connection 4 Slot for a cable-type security lock 5 Rear jam-access door latch Serial number and model number location The serial
  • HP CF285A | User Manual - Page 16
    Control panel layout LCD control panel 1 Control-panel display: The display provides information about the product. Use the menus on the display to establish product settings. 2 Attention light (amber): The Attention light blinks when the product requires user attention. 3 Ready light (green): The
  • HP CF285A | User Manual - Page 17
    blinks while the product is establishing a connection to the wireless network (available on the HP LaserJet Pro 400 M401dw Printer model only). 2 Touchscreen display 3 Attention light: indicates a problem with the product 4 Ready light: indicates the product is ready 5 Help button and light
  • HP CF285A | User Manual - Page 18
    9 Left arrow button and light: moves the cursor to the left NOTE: This button illuminates only when the current screen can use this feature. 10 Home button and light: provides access to the Home screen 6 Chapter 1 Product introduction ENWW
  • HP CF285A | User Manual - Page 19
    the HP LaserJet Pro 400 M401dw Printer model. The Home screen provides access to the product features, and it indicates the product status. NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout might also be reversed for some languages. 1 Web Services
  • HP CF285A | User Manual - Page 20
    number for HP toner cartridge ● Number of pages printed ● Information about ordering new HP toner cartridges and recycling used HP toner cartridges Prints a list of all product network settings (all models except HP LaserJet Pro 400 M401a Printer and HP LaserJet Pro 400 M401d Printer) Prints a page
  • HP CF285A | User Manual - Page 21
    screen on the product control panel, touch the Setup button. 2. Touch the Reports button. 3. Touch the name of the report that you want to print. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the
  • HP CF285A | User Manual - Page 22
    10 Chapter 1 Product introduction ENWW
  • HP CF285A | User Manual - Page 23
    2 Paper tray ● Supported paper sizes ● Supported paper types ● Load the input trays ENWW 11
  • HP CF285A | User Manual - Page 24
    media. NOTE: To obtain best results, select the correct paper size and type in the print driver before printing. Table 2-1 Supported paper and print media sizes Size and dimensions Tray 1 Tray 2 Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) A4 210 x 297 mm (8.27 x 11.69 in
  • HP CF285A | User Manual - Page 25
    Table 2-1 Supported paper and print media sizes (continued) Size and dimensions Tray 1 Tray 2 Envelope Commercial #10 105 x 241 mm (4.13 x 9.49 in) Envelope B5 ISO 176 x 250 mm (6.7 x 9.8 in) Envelope C5 ISO 162 x 229 mm (6.93 x 9.84 in)
  • HP CF285A | User Manual - Page 26
    complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ ljm401series. Paper type (control panel) Paper type (print driver) Tray 1 PLAIN 75-95 G Plain HP EcoSMART Lite HP EcoSMART Lite LIGHT 60-74 G Light 60-74g MID-WEIGHT 96-110 Mid-weight HEAVY 111
  • HP CF285A | User Manual - Page 27
    Load the input trays Load Tray 1 1. Open Tray 1, and pull the tray extension away from the product. 2. For long paper, flip out the extension to help hold the paper in the tray. ENWW Load the input trays 15
  • HP CF285A | User Manual - Page 28
    3. Place the paper stack into Tray 1, and slide the paper guides so that they are against the sheets. 4. Feed the paper stack into the tray as far as it will go. Load Tray 2 1. Pull the tray out of the product. 16 Chapter 2 Paper tray ENWW
  • HP CF285A | User Manual - Page 29
    the paper length and width guides by pushing outward on the blue tabs. 3. To load Legal-size paper, extend the tray by pressing the release button at the back of the tray inward and pulling the back of the tray out. NOTE: When loaded with Legal-size paper, the tray extends from the rear of
  • HP CF285A | User Manual - Page 30
    5. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the right side and rear of the tray. 6. Slide the tray into the product. Load optional Tray 3 1. Pull the tray out of the product. 18 Chapter 2 Paper tray ENWW
  • HP CF285A | User Manual - Page 31
    the paper length and width guides by pushing outward on the blue tabs. 3. To load Legal-size paper, extend the tray by pressing the release button at the back of the tray inward and pulling the back of the tray out. NOTE: When loaded with Legal-size paper, the tray extends from the rear of
  • HP CF285A | User Manual - Page 32
    5. Push down on the paper to make sure that the paper stack is below the paper limit tabs at the rear of the tray. 6. Slide the tray into the product. 20 Chapter 2 Paper tray ENWW
  • HP CF285A | User Manual - Page 33
    3 Print ● Supported printer drivers (Windows) ● Change print-job settings (Windows) ● Change print-job settings (Mac OS X) ● Print tasks for Windows ● Print tasks for Mac OS X ● Additional print tasks (Windows) ● Additional print tasks (Mac OS X) ● Create archival-quality prints ● Use HP ePrint ●
  • HP CF285A | User Manual - Page 34
    at www.hp.com/support/ljm401series ● Compatible with previous PCL versions and older HP LaserJet products ● The best choice for printing from third-party or custom software programs ● Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models
  • HP CF285A | User Manual - Page 35
    ● Developed to align with the Windows Graphic Device Interface (GDI) for the best speed in Windows environments ● Might not be fully compatible with third-party and custom software programs that are based on PCL 5 ENWW Supported printer drivers (Windows) 23
  • HP CF285A | User Manual - Page 36
    for all print jobs 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes. Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then
  • HP CF285A | User Manual - Page 37
    configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes. Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and
  • HP CF285A | User Manual - Page 38
    the settings that you want to change. Change the default settings for all print jobs 1. On the File menu, click the Print item. 2. In the Printer menu, select this product. 3. From the settings drop-down list, change the settings that you want to change. 4. On the Presets menu, click the Save
  • HP CF285A | User Manual - Page 39
    3. Click the Options & Supplies button. 4. Click the Driver tab. 5. Configure the installed options. ENWW Change print-job settings (Mac OS X) 27
  • HP CF285A | User Manual - Page 40
    one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. 28 Chapter 3 Print ENWW
  • HP CF285A | User Manual - Page 41
    Create a printing shortcut (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any
  • HP CF285A | User Manual - Page 42
    5. Select the print options for the new shortcut. NOTE: You can select the print options on this tab or on any other tab in the printer driver. After selecting options on other tabs, return to the Printing Shortcuts tab before continuing with the next step. 6. Click the Save As button. 7. Type a
  • HP CF285A | User Manual - Page 43
    Automatically print on both sides with Windows NOTE: This section applies to the HP LaserJet Pro 400 M401d Printer, HP LaserJet Pro 400 M401dn Printer, and HP LaserJet Pro 400 M401dw Printer models only. 1. On the File menu in the software program, click Print. 2. Select the product, and then click
  • HP CF285A | User Manual - Page 44
    to the HP LaserJet Pro 400 M401a Printer and HP LaserJet Pro 400 M401n Printer models. However, the HP LaserJet Pro 400 M401d Printer, HP LaserJet Pro 400 M401dn Printer, and HP LaserJet Pro 400 M401dw Printer models also can print two-sided jobs manually if the paper is not supported by automatic
  • HP CF285A | User Manual - Page 45
    2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. ENWW Print tasks for Windows 33
  • HP CF285A | User Manual - Page 46
    and, maintaining the same orientation, place it in Tray 1 with the printed side down and the top of the pages toward the product. 6. On the control panel, press the OK button to print the second side of the job. Print multiple pages per sheet with Windows 1. On the File menu in the
  • HP CF285A | User Manual - Page 47
    3. Click the Finishing tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. ENWW Print tasks for Windows 35
  • HP CF285A | User Manual - Page 48
    Select the page orientation (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside
  • HP CF285A | User Manual - Page 49
    Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option. ENWW Print tasks for Windows 37
  • HP CF285A | User Manual - Page 50
    5. Select the category of paper types that best describes your paper. 6. Select the option for the type of paper you are using, and click the OK button. Print the first or last page on different paper (Windows) 1. From the software program, select the Print option. 38 Chapter 3 Print ENWW
  • HP CF285A | User Manual - Page 51
    2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Print pages on different paper item, and then click the Settings button to select the necessary settings for the front cover, other pages, and back cover. ENWW Print tasks for
  • HP CF285A | User Manual - Page 52
    Scale a document to fit page size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list. 40 Chapter
  • HP CF285A | User Manual - Page 53
    Create a booklet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Print tasks for Windows 41
  • HP CF285A | User Manual - Page 54
    4. Click the Print on both sides or Print on both sides (manually) check box. 5. In the Booklet layout drop-down list, select a binding option. The Pages per sheet option automatically changes to 2 pages per sheet. 42 Chapter 3 Print ENWW
  • HP CF285A | User Manual - Page 55
    print on both sides (Mac OS X) NOTE: This section applies to the HP LaserJet Pro 400 M401d Printer, HP LaserJet Pro 400 M401dn Printer, and HP LaserJet Pro 400 M401dw Printer models only. 1. Insert enough paper into one of the trays to accommodate the print job. 2. On the File menu, click the Print
  • HP CF285A | User Manual - Page 56
    , the HP LaserJet Pro 400 M401d Printer, HP LaserJet Pro 400 M401dn Printer, and HP LaserJet Pro 400 M401dw Printer models also can print two-sided jobs manually if the paper is not supported by automatic two-sided printing, or if the duplex unit has been disabled. 1. Insert enough paper into Tray
  • HP CF285A | User Manual - Page 57
    the Borders menu, select the type of border to print around each page on the sheet. 7. Click the Print button. Select the page orientation (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. In the Copies & Pages menu, click the Page Setup button
  • HP CF285A | User Manual - Page 58
    the Print button. Create a booklet (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Manual Duplex menu. 4. Click the Manual Duplex box. 5. Open the Booklet Printing menu. 6. Click the Format Output as Booklet box, and select a binding
  • HP CF285A | User Manual - Page 59
    print queue (computer memory) or print spooler, delete the job there. ◦ Windows XP, Server 2003, or Server 2008: Click Start, click Settings, and then click Printers and Faxes. Double-click the product icon to open the window, right-click the print job that you want to cancel, and then click Cancel
  • HP CF285A | User Manual - Page 60
    dimensions. ● The width is the short edge of the paper. ● The length is the long edge of the paper. NOTE: Always load paper into the trays short edge first. 6. Click the Save button, and then click the Close button. Print watermarks (Windows) 1. From the software program, select the Print option
  • HP CF285A | User Manual - Page 61
    dock. Highlight the print job, and then click Delete. Select the paper size (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. In the Copies & Pages menu, click the Page Setup button. 4. Select a size from the Paper Size drop-down list, and then
  • HP CF285A | User Manual - Page 62
    4. Click the Watermark check box. 5. Beneath the check box, use the drop-down lists to set the various watermark elements. 6. Click the Print button. 50 Chapter 3 Print ENWW
  • HP CF285A | User Manual - Page 63
    Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to create control panel, press the OK button to open the menus. 2. Open the following menus: ● Service ● Archive Print 3. Select the On option, and then press the OK button. Create archival
  • HP CF285A | User Manual - Page 64
    to a wired or wireless network and have Internet access to use HP ePrint. HP ePrint is not available with the HP LaserJet Pro 400 M401d Printer. Set up HP ePrint (LCD control panel) 1. To use HP ePrint, you must first enable HP Web Services. a. On the product control panel, press the OK button to
  • HP CF285A | User Manual - Page 65
    HP ePrintCenter credentials or sign up for a new account. c. Select your product from the list, or click + Add printer to add it. To add the product, you need the printer from the time you enable HP Web Services. If it expires, follow the instructions to enable HP Web Services again, and obtain a new
  • HP CF285A | User Manual - Page 66
    Use AirPrint Direct printing using Apple's AirPrint is supported for iOS 4.2 or later. Use AirPrint to print direct connection. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/airprint. NOTE: You might need to upgrade the product
  • HP CF285A | User Manual - Page 67
    Walk-up USB printing The HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400 M401dw Printer models feature printing from a USB flash drive, so that you can quickly print files without sending them from a computer. These products accept standard USB storage
  • HP CF285A | User Manual - Page 68
    56 Chapter 3 Print ENWW
  • HP CF285A | User Manual - Page 69
    Use HP Web Services applications ● Configure IP network settings ● HP Device Toolbox (Windows) ● HP Utility for Mac OS X ● HP Web Jetadmin ● Product security features ● Economy settings ● Print when a toner cartridge is at estimated end of life ● Store and recycle supplies ● Replacement instructions
  • HP CF285A | User Manual - Page 70
    Utility to change the product connection If you are already using the product and you wish to change the way it is connected, use the HP Reconfiguration Utility to set up the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or
  • HP CF285A | User Manual - Page 71
    panel, you need to upload the current version of the product firmware. To get the current version, go to www.hp.com, enter the HP product number in the search box, select the specific product model, and then click the Software & Driver Downloads link. 3. Touch the On menu item. The product saves the
  • HP CF285A | User Manual - Page 72
    , the product must be connected to a computer or network that has an Internet connection. HP Web Services must be enabled on the product. Follow this procedure to enable HP Web Services: Use HP Web Services applications (LCD control panel) 1. On the control panel, press the OK button. 2. Select the
  • HP CF285A | User Manual - Page 73
    Start button, clicking the Programs or All Programs group, clicking HP, clicking the product group, and then clicking HP Product Settings. 3. Click the Networking tab to obtain network information. You can change settings as needed. Manually configure IPv4 TCP/IP parameters from the control panel
  • HP CF285A | User Manual - Page 74
    Web Server, type the product IP address into the address line of a Web browser. NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X. 2. Open the System tab. 3. On the Device Information page, the default product name is in
  • HP CF285A | User Manual - Page 75
    Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes to the
  • HP CF285A | User Manual - Page 76
    Setting 10T Full 10T Half 100TX Full 100TX Half Description 10 Mbps, full-duplex operation 10 megabytes per second (Mbps), half-duplex operation 100 Mbps, full-duplex operation 100 Mbps, half-duplex operation 5. Touch the OK button. The product turns off and then on. 64 Chapter 4 Manage and
  • HP CF285A | User Manual - Page 77
    then click the Programs item. 2. Click your HP product group, and then click the HP Device Toolbox item. Tab or section Description System Setup: Allows you to change the system defaults for the product. ● Service: Allows you to start the cleaning procedure on the product. ● Product Security:
  • HP CF285A | User Manual - Page 78
    to change default print settings from your computer. Networking tab Provides the ability to change network settings from your computer. HP Web Services tab HP Smart Install tab Description ● Printing: Change the default product print settings, such as number of copies and paper orientation. These
  • HP CF285A | User Manual - Page 79
    and the serial number. ● Print a configuration page. ● Configure the paper type and size for the tray. ● Transfer files and fonts from the computer to the product. ● Update the product firmware. ● Change the Bonjour name for the product on the Bonjour network. ENWW HP Utility for Mac OS X 67
  • HP CF285A | User Manual - Page 80
    , troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin updates are periodically made available to provide support for specific product features. Visit www.hp
  • HP CF285A | User Manual - Page 81
    Product security features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing
  • HP CF285A | User Manual - Page 82
    4. Type the new password in the New Password box and in the Verify password box. 5. At the bottom of the window, click the Apply button to save the password. 70 Chapter 4 Manage and maintain ENWW
  • HP CF285A | User Manual - Page 83
    . If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server. 1. From the software program, select the Print option. 2. Select the product, and
  • HP CF285A | User Manual - Page 84
    Set the sleep delay (touchscreen control panel) 1. From the Home screen on the product control panel, touch the Setup 2. Open the following menus: ● System Setup ● Energy Settings ● Sleep Delay 3. Select the time for the sleep delay. NOTE: The default value is 15 Minutes. button. Set the Auto
  • HP CF285A | User Manual - Page 85
    Set the Auto Power Down delay (touchscreen control panel) 1. From the Home screen on the product control panel, touch the Setup button. 2. Open the following menus: ● System Setup ● Energy Settings ● Auto Power Down ● Auto Power Down Delay 3. Select the time for the power-down delay. NOTE: The
  • HP CF285A | User Manual - Page 86
    , 200 pages, 300 pages, 400 pages, or never." This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality. Once an HP toner cartridge has reached Very Low, HP's premium Protection Warranty on that toner cartridge has ended. 74 Chapter
  • HP CF285A | User Manual - Page 87
    pages, 200 pages, 300 pages, 400 pages, or never." This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality. Once an HP toner cartridge has reached Very Low, HP's premium Protection Warranty on that toner cartridge has ended. All print
  • HP CF285A | User Manual - Page 88
    arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that is included with each new HP supply item. Toner cartridge storage Do not remove the toner cartridge from its package until you are ready to use it. CAUTION: To
  • HP CF285A | User Manual - Page 89
    current cartridge until redistributing the toner no longer yields acceptable print quality. 1. Open the toner cartridge door, and then remove the toner cartridge. 2. Remove the new toner cartridge from the bag. Place the used toner cartridge in the bag for recycling. ENWW Replacement instructions
  • HP CF285A | User Manual - Page 90
    the product, insert the toner cartridge until it is firmly seated, and then close the toner cartridge door. 6. Installation is complete. Place the used toner cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions. 78 Chapter 4 Manage and
  • HP CF285A | User Manual - Page 91
    not sell these products. ● BarDIMM Pro, Jetmobile ● MicrDIMM Pro, Jetmobile ● TypeHaus Fonts and Barcodes Solutions, TypeHaus, Inc. ● Asian Fonts, JITCO, Ltd. ● BarDIMM® Box, Jetmobile ● BarSIMM 1.9, Jetmobile ● EIO Hard-Disk for LaserJet Series, Oberon Service SRL ● Ethernet to Token Ring Router
  • HP CF285A | User Manual - Page 92
    firmware (LCD control panel) NOTE: This section applies to the HP LaserJet Pro 400 M401a Printer model only. 1. On the product control panel, press the OK button to open the menus. 2. Open the following menus: ● Service ● LaserJet Update ● Manage Updates ● Prompt Before Install 3. Select the Install
  • HP CF285A | User Manual - Page 93
    (touchscreen control panel) NOTE: This section applies to the HP LaserJet Pro 400 M401d Printer model only. 1. From the Home screen on the product control panel, touch the Setup 2. Open the following menus: ● Service ● LaserJet Update ● Manage Updates ● Prompt Before Install 3. Touch the Install
  • HP CF285A | User Manual - Page 94
    82 Chapter 4 Manage and maintain ENWW
  • HP CF285A | User Manual - Page 95
    or it prints slowly ● Solve walk-up USB printing problems ● Solve direct connection problems ● Solve wired network problems ● Solve wireless network problems ● Solve product software problems with Windows ● Solve product software problems with Mac OS X ● Remove software (Windows) ● Remove software
  • HP CF285A | User Manual - Page 96
    a problem with 6: Test print functionality ● Step 7: Check the toner cartridge ● Step 8: Try sending a print job from power strip and its voltage is not within specifications, plug the product directly into the wall. none of these measures restores power, contact HP Customer Care. Step 2: Check the
  • HP CF285A | User Manual - Page 97
    meets specifications. 2. Make sure that the paper is loaded correctly in the input tray. tray contains paper. 3. If the page jams in the product, clear the jam. Step 7: Check the toner cartridge Print a supplies status page and check the remaining life of the toner cartridge problems checklist 85
  • HP CF285A | User Manual - Page 98
    . It will not reset the page count, tray size, or language. To restore the product the menus. 2. Open the following menus: ● Service ● Restore Defaults The product automatically restarts. Restore the Setup button. 2. Scroll to and touch the Service menu. 3. Scroll to and touch the Restore Defaults
  • HP CF285A | User Manual - Page 99
    400 M401dn Printer and HP LaserJet Pro 400 M401dw Printer models have built-in Help systems that explain how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific
  • HP CF285A | User Manual - Page 100
    on the power might fix the problem. If a critical error persists, the product might require service. Control panel messages 10.x000 Supply Error Description The toner cartridge memory chip cannot be read or power on. If the message persists, contact HP support. 88 Chapter 5 Solve problems ENWW
  • HP CF285A | User Manual - Page 101
    If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product on. If the message persists, contact HP support. 54.XX Error Turn off then on Description The product has experienced an error with one of the internal sensors. Recommended action Turn the
  • HP CF285A | User Manual - Page 102
    . Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support. 59.X Error Turn off then on Description The product has experienced a problem with one of the motors. Recommended action Turn the product power off, wait at least 30 seconds, and
  • HP CF285A | User Manual - Page 103
    HP support. 79 Service error Turn off then on Description An incompatible DIMM is installed. Recommended action 1. Turn the product power off. 2. Install a DIMM that the product supports. 3. Turn the product on. If the message persists, contact HP support. Black cartridge low Description The toner
  • HP CF285A | User Manual - Page 104
    product front door is open. Recommended action Close the door. Genuine HP supply installed Description A genuine HP supply was installed. Recommended action No action necessary. Install black cartridge Description The toner cartridge is either not installed or not correctly installed in the product
  • HP CF285A | User Manual - Page 105
    the location indicated. The job should continue to print. If it does not, try reprinting the job. If the message persists, contact HP support. Jam in Tray Clear jam and then Press [OK] Description The product has detected a jam. Recommended action Clear the jam from the location indicated, and
  • HP CF285A | User Manual - Page 106
    that tray is empty. Recommended action Load the correct paper into the tray, or press the OK button to use paper in a different tray. Manual duplex Load tray Press [OK] Description The first side of a manual duplex Press the OK button to clear the message. 94 Chapter 5 Solve problems ENWW
  • HP CF285A | User Manual - Page 107
    To avoid this problem, try the following solutions: ◦ Adjust the paper guides in the tray. Make sure the front paper guide is pushing the paper against the back edge of the tray. ◦ Use paper that meets HP specifications. Store paper unopened in its original packaging. ◦ Use the product in an area
  • HP CF285A | User Manual - Page 108
    [OK] to continue Description The product has detected an installed toner cartridge that was not made by HP. Recommended action Press the OK button to continue printing. If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit. Service or repairs that are required as a result of
  • HP CF285A | User Manual - Page 109
    product picks up multiple sheets of paper from the tray, try these solutions. 1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray. 2. Use only paper that meets HP specifications for this product
  • HP CF285A | User Manual - Page 110
    locations: 1 Output bin 2 Rear door 3 Tray 1 4 Tray 2 5 Optional Tray 3 Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed. Clear a jam in Tray 1 NOTE: If the sheet tears, remove all fragments before resuming
  • HP CF285A | User Manual - Page 111
    1. If you can see the jammed sheet, remove the jammed sheet by pulling it straight out. 2. If you cannot see the jammed sheet, open the print cartridge door, and then remove the print cartridge. ENWW Clear jams 99
  • HP CF285A | User Manual - Page 112
    Remove the jammed sheet by pulling it straight out. CAUTION: Do not pull up on the jammed sheet. Be sure to pull it straight out. 4. Reinstall the print cartridge, and then close the print cartridge door. Clear a jam in Tray 2 1. Remove the tray from the product. 100 Chapter 5 Solve problems ENWW
  • HP CF285A | User Manual - Page 113
    2. Remove the jammed sheet by pulling it straight out. 3. Replace the tray. 4. Press the OK button to continue printing. ENWW Clear jams 101
  • HP CF285A | User Manual - Page 114
    Clear a jam in optional Tray 3 1. Remove the tray from the product. 2. Remove the jammed sheet by pulling it straight out. 3. Replace the tray. 4. Press the OK button to continue printing. 102 Chapter 5 Solve problems ENWW
  • HP CF285A | User Manual - Page 115
    Clear jams from the output bin CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1. With both hands, grasp the paper, and carefully pull it free from the product. Clear a jam in the duplexer
  • HP CF285A | User Manual - Page 116
    2. Remove any jammed sheets. NOTE: If the sheet tears, remove all fragments before resuming printing. CAUTION: Wait until the fuser area has cooled before clearing the jam. 3. Close the rear door. Clear a jam in the fuser area 1. Open the rear door. 104 Chapter 5 Solve problems ENWW
  • HP CF285A | User Manual - Page 117
    2. Remove any jammed sheets. NOTE: If the sheet tears, remove all fragments before resuming printing. CAUTION: Wait until the fuser area has cooled before clearing the jam. 3. Close the rear door. ENWW Clear jams 105
  • HP CF285A | User Manual - Page 118
    are having any of the following problems: ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. are curled. ● Toner flakes off the printed pages. ● Printed pages have small unprinted areas. 1. On the File menu, click the Print option. 2. In the Printer menu, select
  • HP CF285A | User Manual - Page 119
    the Media-type drop-down list. 7. Click the Print button. Check toner cartridge status Print the supplies status page (LCD control panel) Information pages reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly
  • HP CF285A | User Manual - Page 120
    2. Touch the Service menu. 3. Touch the Cleaning Page button. 4. Load plain letter or A4 paper when you are prompted. 5. Touch the OK button to begin the cleaning process. Wait until the process is complete. Discard the page that prints. button. Inspect the toner cartridge for damage 1. Remove
  • HP CF285A | User Manual - Page 121
    Examine the surface of the imaging drum on the bottom of the toner cartridge. CAUTION: Do not touch the roller (imaging drum) on the bottom of the cartridge. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging
  • HP CF285A | User Manual - Page 122
    paper and printing environment Use paper that meets HP specifications Use different paper if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of toner are on the printed pages. ● Toner is smearing on the printed pages. ● Printed characters
  • HP CF285A | User Manual - Page 123
    from postscript emulation needs, or for postscript flash font support ● Available for download from www.hp.com/go/upd ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet products ● The best choice for printing from third
  • HP CF285A | User Manual - Page 124
    hp.com or the HP Smart Install tab of the HP Embedded Web Server. Using generic print drivers can cause delays clearing jobs from the print queue. 5. From the list of printers disabling the firewall to see if it is the source of the problem. 7. If your computer or the product is connected to a
  • HP CF285A | User Manual - Page 125
    for this product. For a list of specifications, go to this Web site: www.hp.com/support/ljm401series. 2. When you configure the product to print on some paper types, such as heavy paper, the product prints more slowly so it can correctly fuse the toner to the paper. If the paper type setting
  • HP CF285A | User Manual - Page 126
    problems NOTE: This section applies only to the HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400 M401dw Printer Table (FAT) file systems. The product supports FAT12, FAT16, and FAT32 USB storage accessories sure paper is in the tray. 2. Check the control panel for messages. If paper is
  • HP CF285A | User Manual - Page 127
    that the USB printing feature does not support. The product supports .PDF and .JPEG file types. 2. You might support. In this case, the product replaces the file names with characters from a different character set. Rename the files using ASCII characters. ENWW Solve walk-up USB printing problems
  • HP CF285A | User Manual - Page 128
    Solve direct connection problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary. 116 Chapter 5 Solve problems ENWW
  • HP CF285A | User Manual - Page 129
    Solve wired network problems NOTE: This section applies to all models except the HP LaserJet Pro 400 M401a Printer and HP LaserJet Pro 400 M401d Printer models. Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from
  • HP CF285A | User Manual - Page 130
    connection by attempting to open the HP Embedded Web Server in a supported Web browser. The product is . New software programs might be causing compatibility problems Verify that any new software programs are or other network settings are incorrect 1. Review the configuration page to check the status
  • HP CF285A | User Manual - Page 131
    Solve wireless network problems NOTE: This section applies to the HP LaserJet Pro 400 M401dw Printer model only. Wireless connectivity between the access point and the product. Make sure poles, walls, or support columns containing metal or concrete do not separate the product and wireless access
  • HP CF285A | User Manual - Page 132
    . If necessary, restart the computer. 5. Try manually configuring the product from the control panel. The product configuration page. 3. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer configuration for the computer. 4. If Chapter 5 Solve problems ENWW
  • HP CF285A | User Manual - Page 133
    connects to. a. Print a configuration page. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer. c. If the numbers are not the product prints a test page that shows test results. ENWW Solve wireless network problems 121
  • HP CF285A | User Manual - Page 134
    and lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless products on the network. 122 Chapter 5 Solve problems ENWW
  • HP CF285A | User Manual - Page 135
    problems with Windows A print driver for the product is not visible in the Printer folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray are correctly seated and within specifications. This includes the USB
  • HP CF285A | User Manual - Page 136
    Right-click the product driver icon, and then select Printer properties. d. Click the Ports tab, and then click g. Create a new HP TCP/IP port using the correct IP address. 4. Try using the IP address to open the HP Embedded Web Server in a supported Web browser. 124 Chapter 5 Solve problems ENWW
  • HP CF285A | User Manual - Page 137
    on. 2. Make sure that the product .GZ file is in the following hard-drive folder: Library/Printers/ PPDs/Contents/Resources. If necessary, reinstall the software. 3. If the GZ file is in the folder or network cable with a high-quality cable. ENWW Solve product software problems with Mac OS X 125
  • HP CF285A | User Manual - Page 138
    & Scan list after the driver is selected. Software troubleshooting 1. Make sure that your Mac operating system is Mac & Scan in Mac OS X v10.7) list. Hardware troubleshooting 1. Make sure that the product is turned on. 2. printers are installed, make sure that you have selected the correct printer
  • HP CF285A | User Manual - Page 139
    1. Click Start, and then click Programs. 2. Click HP, and then click the product name. 3. Click Uninstall, and then follow the onscreen instructions to remove the software. Windows Vista and Windows 7 1. Click Start, and then click All Programs. 2. Click HP, and then click the product name. 3. Click
  • HP CF285A | User Manual - Page 140
    You must have administrator rights to remove the software. 1. Disconnect the product from the computer. 2. Open Applications. 3. Select Hewlett Packard. 4. Select HP Uninstaller. 5. Select the product from the list of devices, and then click the Uninstall button. 6. After the software is uninstalled
  • HP CF285A | User Manual - Page 141
    6 Supplies and accessories ● Order parts, accessories, and supplies ● HP policy on non-HP supplies ● HP anticounterfeit Web site ENWW 129
  • HP CF285A | User Manual - Page 142
    an HP-authorized service or support provider. Item HP LaserJet toner cartridge Input tray USB 2.0 printer cable Part number CF280A (standard) CF280X (extended) CF284A C6518A Cartridge number 80A 80X Description Black toner cartridge 500-sheet Tray 3 (2-meter standard) A-to-B cable HP policy
  • HP CF285A | User Manual - Page 143
    130 replacing 77 supplies status page 8 cartridges non-HP 130 recycling 76 storage 76 cleaning paper path 108 configuration page 8 control panel buttons and lights 4 help 87 locating 2 menu map, printing 8 message types 88 messages, troubleshooting 88 Reports menu 8, 9 counterfeit supplies 130
  • HP CF285A | User Manual - Page 144
    panel 5 lights on control panel 4 link speed settings 63 loading paper input tray 15 lock product 69 M Mac driver settings 26, 43 HP Utility 67 problems, troubleshooting 125 managing network 61 media pages per sheet (Mac) 45 menus, control panel map, printing 8 messages, control panel 88 model
  • HP CF285A | User Manual - Page 145
    settings (Windows) 31 manual settings (Mac) 44 manual settings (Windows) 32 problem-solving no response 112 slow response 113 product status 7 PS font list 8 R ready light LCD control panel 4 touchscreen control panel 5 rear door locating 3 recycling supplies 76 replacing toner cartridge 77 reports
  • HP CF285A | User Manual - Page 146
    when low 74 toner cartridges non-HP 130 recycling 76 storage 76 touchscreen control panel buttons and lights 5 Home screen 7 touchscreen display 5 transparencies types supported 14 Tray 1 jams, clearing 98 loading 15 locating 2 Tray 2 loading 15 locating 2 Tray 3 loading 15 trays jams, clearing 100
  • HP CF285A | User Manual - Page 147
  • HP CF285A | User Manual - Page 148
    © 2012 Hewlett-Packard Development Company, L.P. www.hp.com
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LASERJET PRO 400
User Guide
M401