HP CM1312nfi HP Color LaserJet CM1312 MFP Series - User Guide
HP CM1312nfi - Color LaserJet MFP Laser Manual
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- HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 1
HP Color LaserJet CM1312 MFP Series User Guide - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 2
- HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 3
HP Color LaserJet CM1312 MFP Series User Guide - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 4
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP Microsoft®, Windows®, and Windows®XP are U.S. registered trademarks of Microsoft Corporation. Windows Vista™ - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 5
10 Control-panel Setup menu 10 Function specific menus (HP LaserJet CM1312 (fax/photo-card model) only 21 3 Software for Windows Supported operating systems for Windows 28 Supported printer drivers for Windows 28 HP Universal Print Driver (UPD) ...28 UPD installation modes ...29 Select the - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 6
Macintosh 37 Remove software from Macintosh operating systems 37 Supported utilities for Macintosh 37 Use features in the Macintosh printer driver 39 Print ...39 Scan ...41 Fax (HP LaserJet CM1312 (fax/photo-card model) only 42 Photo ...43 5 Connectivity Supported network operating systems 46 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 7
Cancel a print job ...66 Use features in the Windows printer driver 67 Open the printer driver ...67 Use printing shortcuts ...67 Set paper and quality options 67 Set document effects ...67 Set document finishing options 68 Obtain support and product-status information 68 Set advanced printing - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 8
HP Basic Color Match tool 88 Match colors using View Custom Colors 89 Advanced color use ...90 HP ColorSphere toner ...90 HP ImageREt 3600 ...90 Media selection ...90 Color options ...90 Standard red-green-blue (sRGB 90 11 Scan Load originals for scanning ...94 Use scan ...95 Scan Fax software ... - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 9
...161 Product information ...161 Fax ...162 Help ...164 System Settings ...166 Print Settings ...169 Network Settings ...170 Embedded Web server ...171 Features ...171 Use HP Web Jetadmin software ...172 Security features ...172 Turn on password protection using the embedded Web server 172 Turn on - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 10
220 Network problems ...221 Solve software problems ...223 Solve common Windows problems 223 Solve common Macintosh problems 223 Solve PostScript (PS) errors 225 Appendix A Supplies and accessories Order parts, accessories, and supplies 228 Order directly from HP ...228 Order through service or - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 11
...242 Toner consumption ...242 Paper use ...242 Plastics ...243 HP LaserJet print supplies 243 Return and recycling instructions 243 Paper requirements ...246 Declaration of conformity ...248 HP LaserJet CM1312 ...248 HP LaserJet CM1312nfi 248 Country/region specific statements 250 Laser safety - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 12
x ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 13
1 Product basics ● Product comparison ● Product features ● Product walkaround ENWW 1 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 14
fax/photo-card model) ● Prints at speeds up to 12 pages per minute (ppm) HP LaserJet CM1312 mfp, plus: monochrome and 8 ppm color. ● 10/100 Base-T network port. ● PCL 6 printer drivers and HP postscript level 2 emulation. ● V.34 fax and 8-megabyte (MB) flash fax-storage memory. ● Tray 1 holds - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 15
features Performance ● Print quality ● ● ● Fax (HP LaserJet CM1312 ● (fax/photo-card model) only) Copy ● Scan ● ● ● Memory card slots (HP ● LaserJet CM1312 (fax/photo- card model) only) Networking ● Printer driver features ● Interface connections ● ● ● Economical printing - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 16
Product walkaround HP LaserJet CM1312 mfp front view 1 Tray 1 2 Print-cartridge door latch 3 Top (face-down) output bin 4 Flatbed scanner 5 Control panel 6 Front door for jam access HP LaserJet CM1312 mfp back view 7 Power connector 4 Chapter 1 Product basics ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 17
8 Rear door for jam access 9 Hi-Speed USB 2.0 port HP LaserJet CM1312 (fax/photo-card model) front view 1 Tray 1 2 Print-cartridge door latch 3 Top (face-down) output bin 4 Control panel 5 Automatic document feeder (ADF) input tray 6 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 18
8 Power connector 9 Rear door for jam access 10 Fax ports 11 Hi-Speed USB 2.0 port and network port. Interface ports 1 Fax ports (HP LaserJet CM1312 (fax/photo-card model) only) 2 Network port (HP LaserJet CM1312 (fax/photo-card model) only) 3 Hi-Speed USB 2.0 port 6 Chapter 1 Product basics ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 19
2 Control panel ● Control-panel walkaround ● Control-panel menus ENWW 7 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 20
Control-panel walkaround HP LaserJet CM1312 control panel 1 Liquid Crystal Display 2 OK button and white. 6 Lighter/Darker button: change the lightness or darkness of the scanned image. 7 Copy Color button: perform a copy operation in color. 8 # Copies button: specify the number of copies. 9 Back - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 21
HP LaserJet CM1312 (fax/photo-card model) control panel .. ? 1 Speed dials. 4 speed dial buttons and one shift button to support up to 8 speed dials . Start Copy Color button. Perform a color copy operation. 6 Scan Menu button. Access the scan menu. Start Scan button. Perform a scan operation. 7 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 22
the function specific menus (HP LaserJet CM1312 (fax/photo-card model) only) press Fax Menu Copy Menu Scan Menu or Photo Menu. Service menu to restore default settings, clean the product, and activate special modes that affect print output. ● Use the Network configuration menu to configure network - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 23
change) value. The default background removal setting for copies. Possible values range from 1 to 11 with 6 being the default (no change) value. The default color balance setting for copies. Possible values range from 1 to 11 with 6 being the default (no change) value. Values can be set for each of - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 24
● Network statistics Displays the number of pages printed, faxed, copied, and scanned by the product. Prints a list of all installed PCL 5 fonts. Prints a list of all installed PS fonts. Prints a list of all installed PCL 6 fonts. Prints out information about the color toner usage Prints the service - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 25
Table 2-3 Photo setup menu (continued) Menu Item Sub-menu item Sub-menu item Default output color Restore defaults Color Black & white Description Specify the default output for photos (color or black & white) Restore the factory default settings for photo setup Table 2-4 Fax setup menu (fax - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 26
ring is generated to alert the user of an incoming voice call. ● Manual : The user must press the Start Fax button or use an extension phone each with a different ring pattern (on a phone system with distinctive-ring service). Double ● Triple ● Double and Triple All Rings: The product answers - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 27
Off, faxes larger than Letter or A4 will print on multiple pages. Default glass size Letter A4 Sets the default paper size for documents being scanned from the flatbed scanner. Dialing Mode Tone Sets whether the product should use tone or pulse dialing. Pulse Redial if busy On Off Sets - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 28
Table 2-4 Fax setup menu (fax models only) (continued) Menu Item Sub-menu item Sub-menu item Description Advanced setup Detect dial tone On Off Billing codes On Off Sets whether the product should check for a dial tone before sending a fax. Enables the use of billing codes when set to On. A - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 29
Table 2-5 System setup menu (continued) Menu Item Sub-menu item Sub-menu item Paper setup Default paper size Letter A4 Legal Default paper type Lists available media types. Tray 1 Paper type Paper size Paper out action Wait forever Cancel Override Description Sets the size for printing - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 30
available for when the print quality becomes unacceptable. Information about the remaining toner is not available when printing in Override out mode. Once an HP supply has reached the end of its estimated life, HP's Premium Protection Warranty on that supply has ended. For warranty information, see - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 31
or schedules a report that is used to troubleshoot fax transmission issues. The error correction mode allows . The default setting is on. The fax service log prints out the last 40 entries in output. The cleaning process removes dust and excess toner from the paper path. When selected, the product - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 32
Service toner smearing and dusting. The default setting is Off. Sets all customized settings to the factory default values. Table 2-7 Network configuration menu Menu item Sub-menu item TCP/IP configuration Automatic Manual confirmation before moving to the next one. After all three addresses are - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 33
Half 100TX Full 100TX Half Restore defaults Resets all network configurations to their factory defaults. Function specific menus (HP LaserJet CM1312 (fax/photo-card model) only) The product features function-specific menus for faxing, copying, scanning, and managing photos on a memory card. To - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 34
All Entries Junk Fax list On Off Description Send a fax. On screen prompts guide the process. Redial the last fax number and resend. Allows a fax to the resolution of outgoing faxes. The resolution resets to default after 2 minutes of idle fax scan time. Prints stored faxes when the private- - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 35
item Description Select an individual or group dial entry for faxing. Edits the fax phone book speed dials and group-dial entries. The product supports up to 120 phone book entries, which can be either individual or group entries. Delete a specific phone book entry. Delete all entries in the - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 36
Table 2-8 Fax Menu (continued) Menu item Sub-menu item Fax Reports Fax Confirmation Include first page Fax Error Report Last Call Report Fax Activity log Sub-menu item Never Every fax Send fax only Receive fax On Off Every error Send Error Receive Error Never Print log now Auto Log Print - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 37
) generated from a valid memory card. A marked proof sheet can then be scanned and the selected images are printed at full size. Adjust the default photo settings image size, paper size, paper type, number of copies, and output color (color or black & white). Rotate a photo stored on a memory card. - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 38
Light/Dark Options Optimize Copy Paper Multi-Page Copy Copy Collation Copy Draft Image Adjustment Sub-menu item Lightness Contrast Sharpen Background Color Balance Grayness Description Specify the contrast of the copy. Select settings to optimize the copy print quality. Specify the paper type - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 39
Supported printer drivers for Windows ● HP Universal Print Driver (UPD) ● Select the correct printer driver for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Software installation types for Windows ● Remove software for Windows ● Supported utilities for Windows - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 40
UPD and HP postscript level 3 emulation drivers are only available on the HP support website: www.hp.com/support/CM1312series. Supported printer drivers for Windows ● PCL 5 UPD ● PCL 6 ● HP postscript level 3 emulation The printer drivers include online Help that has instructions for common printing - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 41
installed with this mode, UPD operates like traditional printer drivers. ● If you use this mode, you must install UPD separately for each computer. ● Use this mode if you are installing the driver for a mobile computer, so you can discover and print to HP products in any location. ● Use this mode if - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 42
. ● Use the PCL 6 printer driver for the best overall performance. ● Use the PCL 5 printer driver for general office printing. ● Use the HP PS Universal driver for printing from postscript level 2 emulation needs, or for postscript flash font support. 30 Chapter 3 Software for Windows ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 43
a lower priority than changes made anywhere else. Change printer-driver settings for Windows To change the settings for all print jobs until the software program is closed 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. The - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 44
and scan drivers only. There is an express option for USB-connected products and another express option for network-connected products. Remove software for Windows 1. Click Start, and then click All Programs. 2. Click HP, and then click HP Color LaserJet CM1312 MFP Series mfp. 3. Click Uninstall HP - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 45
for network-connected printers within an intranet, and it should be installed only on the network administrator's computer. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin. When installed on a host server, a Windows - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 46
Essential ● HP Solution Center ● HP LaserJet Scan program and driver Software for other operating systems OS UNIX Linux Software For HP-UX and Solaris networks, go to www.hp.com/support/net_printing to download the HP Jetdirect printer installer for UNIX. For information, go to www.hp.com/go - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 47
4 Use the product with Macintosh ● Software for Macintosh ● Use features in the Macintosh printer driver ENWW 35 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 48
, PPC and Intel Core Processor Macs are supported. Supported printer drivers for Macintosh The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Macintosh computers. The PPDs, in combination with the Apple - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 49
in the HP LaserJet Installer folder. 4. Follow the instructions on the computer screen. Remove software from Macintosh operating systems 1. To remove the software from a Macintosh computer, drag the PPD files to the trash can. 2. Run the uninstaller from the HP product folder. Supported utilities - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 50
. It is available on network and direct-connected devices. The embedded Web server provides an interface to the device that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 51
the preset. 5. Click OK. Use printing presets 1. On the File menu, click Print. 2. Select the driver. 3. In the Presets box, select the printing preset that you want to use. NOTE: To use printer-driver default settings, select Factory Default. Resize documents or print on a custom paper size You can - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 52
sheet of paper in Macintosh You can print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages. 1. On the File menu, click Print. 2. Select the driver. 3. Open the Layout pop-up menu. 4. Next to Pages per Sheet, select the number of pages - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 53
To go to various support Web sites for this device, select an Internet Services option from the drop- down list, and then click Go!. Scan For more information about tasks and settings described in this section, see the HP Director online Help. ENWW Use features in the Macintosh printer driver 41 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 54
In Destinations, choose E-mail. 2. A blank e-mail opens with the scanned document as an attachment. 3. Enter an e-mail recipient, add text, or other attachments, then click Send. Fax (HP LaserJet CM1312 (fax/photo-card model) only) 1. In the software program, on the File menu, select Print. 2. Click - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 55
Photo In HP Director, click the Photo icon to launch the Photosmart Studio software. Use the software to import photos from a memory card, edit photos, and print photos from the PC. ENWW Use features in the Macintosh printer driver 43 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 56
44 Chapter 4 Use the product with Macintosh ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 57
● Supported network operating systems ● USB connection ● Printer sharing disclaimer ● Supported network protocols (HP LaserJet CM1312 (fax/photo-card model) only) ● Install the product on a network (HP LaserJet CM1312 (fax/photo-card model) only) ● Configure the network product (HP LaserJet CM1312 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 58
operating systems The following operating systems support network printing: Full software installation Print and scan driver Printer driver only ● Windows XP (32-bit) ● Windows XP (64-bit) ● Linux (Web only) ● Windows Vista (32-bit and 64-bit) ● Windows 2000 ● UNIX model scripts (Web only - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 59
not of the HP printer drivers. Go to Microsoft at www.microsoft.com. Supported network protocols (HP LaserJet CM1312 (fax/ photo-card model) only) The product supports the TCP/IP network protocol. It is the most widely used and accepted networking protocol. Many networking services utilize this - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 60
present, this service allows the product to generate a unique IP address. Install the product on a network (HP LaserJet CM1312 (fax/ photo-card model) only) In this configuration, the product is connected directly to the network and can be configured to allow all computers on the network to print - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 61
is directly connected to a computer or when it is connected to the network. You must perform a complete software installation to use HP ToolboxFX. Open HP ToolboxFX in one of these ways: ● In the Windows system tray, double-click the HP ToolboxFX icon. ● On the Windows Start menu, click Programs - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 62
will be unavailable for a few seconds while the network resets. Set password See Turn on password protection from the control panel on page 172 for information on how to set the product passwordl. IP address The product IP address can be set manually, or it can be configured automatically via DHCP - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 63
Half ● 100TX Full ● 100TX Half NOTE: The setting must match with the network product to which you are connecting (a network hub, switch, gateway, router, or computer). 5. Press OK. The product will power cycle. ENWW Configure the network product (HP LaserJet CM1312 (fax/photo-card model) only) 51 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 64
52 Chapter 5 Connectivity ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 65
6 Paper and print media ● Understand paper and print media use ● Supported paper and print media sizes ● Supported paper types and tray capacity ● Special paper or print media guidelines ● Load paper and print media ● Configure tray ENWW 53 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 66
in this user guide. Paper or print media that does not meet these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on the product, requiring repair For best results, use only HP-brand paper and print media designed for laser printers or multiuse - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 67
it adapts to various media. NOTE: To obtain best print results, select the appropriate paper size and type in the print driver before printing. Table 6-1 Supported paper and print media sizes Size Dimensions Tray 1 Letter 216 x 279 mm (8.5 x 11 inches) Legal 216 x 356 mm (8.5 x 14 inches - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 68
inches) Double postcard 148 x 200 mm (5.83 x 7.87 inches) Tray 1 Supported paper types and tray capacity Media type Weight Every day: ● Plain ● Light ● Glossy photo paper ● Cardstock 176-220 g/m2 Other: ● Color laser transparency ● Labels ● Letterhead, envelope ● Heavy envelope Capacity1 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 69
supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in your print driver to obtain the best print results. CAUTION: HP LaserJet printers use fusers to bond dry toner particles - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 70
product and that the print is not skewed. Tray 1 has side and rear media guides. When loading media, adjust the media guides to match the length and width of the media that you are using. NOTE: sheets of media from feeding through the product at one time. 58 Chapter 6 Paper and print media ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 71
Configure tray When using tray 1 for a specific size of paper, you can set the default size for the tray in HP ToolboxFX or from the control panel. In HP ToolboxFX, select Paper handling, and then select the size for the tray. To set the default paper size or type from the control panel - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 72
60 Chapter 6 Paper and print media ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 73
7 Use product features ● Economy settings ● Fonts ENWW 61 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 74
print Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to create documents that you want to preserve or archive. 1. On the control panel, press Setup. 2. Use the arrow buttons to select Service, and then press OK. 3. Use the arrow buttons to - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 75
Fonts Select fonts Use HP ToolboxFX to change product fonts by clicking the Print Settings tab, and then clicking the PCL5 page. Click Apply to save the changes. Print lists - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 76
64 Chapter 7 Use product features ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 77
. ● Cancel a print job ● Use features in the Windows printer driver ● Change print-quality settings ● Print edge-to-edge originals NOTE: Many of the functions that are described in this chapter also can be performed by using HP ToolboxFX. For instructions, see the HP ToolboxFX online Help. ENWW 65 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 78
than one process is Software program: Typically, a dialog box appears briefly on the computer screen, allowing you to cancel the print job. ● Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler, delete the job there. ◦ Windows 2000: Go to the Printer - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 79
Use features in the Windows printer driver Open the printer driver How do I Open the printer driver Get help for any printing option Steps to perform On the File menu in the software program, click Print. Select the printer, and then click Properties or Preferences. Click the ? symbol in the - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 80
each page. Add or edit watermarks NOTE: The printer driver must be stored on your computer for this to work. a) In the Watermarks support and product-status information To perform the following tasks, open the printer driver and click the Services tab. How do I Steps to perform Obtain support - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 81
are printed NOTE: If the software program that you are using does number of copies in the driver. Open the Paper/Output one or both sides of the page a) Open the Document Options section, and then open the Printer HP Color LaserJet CM1312 MFP Series does not support edge-to-edge printing - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 82
70 Chapter 8 Print tasks ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 83
9 Copy ● Load originals ● Use copy ● Copy settings ● Copy a book (photo card models only) ● Copy photos ● Copy mixed-size originals ● Duplex (two-sided) copy jobs ENWW 71 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 84
, small originals, or fragile originals into the ADF. Use the flatbed glass to scan these items. 1. Insert the top-end of the stack of originals into the letter- or A4-sized paper, pull out the ADF input tray extension to support the media. 2. Slide the stack into the ADF until it does not move - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 85
3. Adjust the media guides until they are snug against the media without restricting movement. Flatbed scanner NOTE: The maximum media size for flatbed scanning is letter. Use the ADF for scanning media larger than letter. 1. Make sure that the automatic document feeder (ADF) contains no media. 2. - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 86
One-touch copy 1. Load the document into the automatic document feeder (ADF) input tray or onto the flatbed scanner. 2. Press Start Copy Black or Start Copy Color control panel, press Number of copies (HP LaserJet CM1312 mfp), or the Copy Menu button (HP LaserJet CM1312 (fax/photo-card model)), then - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 87
Reduce or enlarge copies Reduce or enlarge copies for the current job 1. On the product control panel, press Copy Features. -orOn products with a graphic display, press Copy Menu. 2. On the product control panel, press Reduce/Enlarge. -orOn products with a graphic display, press Size. 3. Select the - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 88
automatic collation, the original document size must fit into the memory. If it does not, the product makes only one copy and a message appears notifying you of the change. If that happens, use one of the following methods to finish the job: ● Split the job into smaller jobs that contain fewer pages - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 89
the arrow buttons to select On or Off. 5. Press OK to save the selection. NOTE: The factory-set default for automatic copy collation is On. Color copies or black and white copies (Mono) 1. On the product control panel, press Setup, and then press OK. 2. Use the arrow buttons to select Copy - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 90
slows scanner performance and affects the accuracy of special features such as fit-to-page and copy. To improve the quality of your copies and scans, clean the scanner glass. See Clean the scanner glass on page 184. Adjust the lighter/darker (contrast) setting The lighter/darker setting affects the - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 91
leaving a 4 mm unprintable border around the page. Considerations for printing or scanning documents with cropped edges: ● When the original is smaller than the from the corner indicated by the icon on the scanner. Recopy or scan in this position. ● When the original is the size of the desired - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 92
Change the default media-type setting 1. On the product control panel, press Setup. 2. Use the arrow buttons to select System setup, and then press OK. 3. Use the arrow buttons to select Paper setup, and then press OK. 4. Use the arrow buttons to select Default paper type, and then press OK. 5. Use - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 93
2. Gently close the lid. 3. Gently press down on the lid to press the book to the flatbed scanner surface. CAUTION: Pressing on the flatbed cover with too much force can break the lid hinges. 4. Press Start Copy Black or Start Copy Color. Copy photos ENWW Copy photos 81 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 94
NOTE: Photographs should be copied from the product flatbed scanner, not from the automatic document feeder (ADF). 1. Place the photo on the flatbed scanner, picture-side down at the corner indicated by the icon on the scanner. 2. Gently close the lid. 3. Adjust the copy quality settings on the - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 95
-set default for automatic copy collation is On. The Collate LED on the control panel is on when collation is on. Copy two-sided documents manually 1. Load the first page of the document on the flatbed scanner. 2. Press 2-Sided, and then use the arrow buttons to select the correct setting. 3. Press - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 96
84 Chapter 9 Copy ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 97
10 Color for Windows ● Manage color ● Match colors ● Advanced color use ENWW 85 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 98
from the printer driver to print a color document in black and white. This option is useful for printing color documents that will be photocopied or faxed. When Print in Grayscale is selected, the product uses the monochrome mode, which reduces use of the color cartridges. Manual color adjustment - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 99
space rather than sRGB. When printing from a professional software program that uses AdobeRGB, it is important to turn off the color management in the software program and allow the product to manage the color space. ● None sets the printer to print RGB data in raw device mode. To render photographs - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 100
your monitor: ● Print media ● Printer colorants (inks or toners, for example) ● Printing process (inkjet, press, or laser technology, for example) ● Overhead lighting ● Personal differences in perception of color ● Software programs ● Printer drivers ● Computer operating systems ● Monitors ● Video - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 101
The CD autoruns. 2. Select Install more software. 3. Select HP Basic Color Match. The tool downloads and installs itself. A desktop icon is also created. Use the following procedure to download the HP Basic Color Match tool through HP ToolboxFX. 1. Open HP ToolboxFX. 2. Select the Help folder. 3. In - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 102
for each object. In the Windows environment, the Automatic and Manual color options are on the Color tab in the printer driver. Standard red-green-blue (sRGB) Standard red-green-blue (sRGB) is a worldwide color standard that HP and Microsoft developed as a common color language for monitors, input - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 103
adopted broadly. When programs and devices use sRGB to exchange color information, typical users experience greatly improved color matching. The sRGB standard improves your ability to match colors between the product, the computer monitor, and other input devices automatically, and eliminates the - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 104
92 Chapter 10 Color for Windows ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 105
11 Scan ● Load originals for scanning ● Use scan ● Scan settings ● Scan a book (photo card models only) ● Scan a photo ENWW 93 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 106
, small originals, or fragile originals into the ADF. Use the flatbed glass to scan these items. 1. Insert the top-end of the stack of originals into the letter- or A4-sized paper, pull out the ADF input tray extension to support the media. 2. Slide the stack with printed side up into the ADF - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 107
the document at the corner indicated by the icon on the scanner. 4. Gently close the lid. Use scan Scan methods Scan jobs can be performed in the following ways. ● Scan from the computer by using HP LaserJet Scan (Windows) ● Scanning by using HP Director (Macintosh). See Scan on page 41. ENWW Use - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 108
by using the control-panel scan buttons. Press Start Scan or Scan To to scan to a folder (Windows only) or to scan to e-mail. Use the Scan To feature (fax/photo-card model) ● Scanning from the product control panel is only supported with a full software installation. HP ToolboxFX must be running to - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 109
Click Start, click Programs (or All Programs in Windows XP), click HP, click the product, click Scan, and then click Settings. 2. Select Create a new destination with settings that I specify. 3. Do one of the following: ● For folders, select Save it to my computer, and then click Next. ● For e-mail - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 110
image. A separate file is created for each page scanned. Scanned images are saved to a directory named "HP" at the root level of the memory card. The first scanned file is named HP0001.jpg. Each subsequent file name is incremented by one. The date and time linked to the newly created - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 111
the device to guide you in proper placement of the original. NOTE: If you place the original in the Automatic Document Feeder (ADF), you must put the media into the feeder before you start a scan. Otherwise, scanning will occur from the scanner glass. 2. Select HP Color LaserJet CM1312 MFP Series in - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 112
a photo to e-mail results in the file being saved as a .JPEG file. NOTE: Different file types can be selected when using the scan software program. Scanner resolution and color If you are printing a scanned image, and the quality is not what you expected, you might have selected a resolution or - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 113
Grayscale for shaded or colored graphics and photos ● Color, if the image is in color ● Black and White for text ● Grayscale for graphics and photos ● Color, if the image is in color Color You can set the color values to the following settings when scanning. Setting Color Black and White Grayscale - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 114
Scan a book (photo card models only) 1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the lower-right corner of the glass. 2. Gently close the lid. 102 Chapter 11 Scan ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 115
3. Gently press down on the lid to press the book to the flatbed scanner surface. CAUTION: Pressing on the flatbed cover with too much force can break the lid hinges. 4. Scan the book by using one of the scanning methods. ENWW Scan a book (photo card models only) 103 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 116
Scan a photo 1. Place the photo on the flatbed scanner with the picture-side down and the corner of the photo located as indicated by the icon on the scanner. 2. Gently close the lid. 3. Scan the photo by using one of the scanning methods. 104 Chapter 11 Scan ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 117
● Fax features ● Setup ● Change fax settings ● Use fax ● Solve fax problems NOTE: Many of the functions that are described in this chapter also can be performed by using HP ToolboxFX or the embedded Web server. For more information, see the HP ToolboxFX online Help or Embedded Web server on page 171 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 118
, which are available from the control panel or from the product software. ● Fax Setup Wizard for easy fax configuration ● Plain-paper features: Configure rings to answer and distinctive ring compatibility (service required through local telecommunications company) ● Fax confirmation report ● - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 119
analog device. HP recommends using telephone line. NOTE: Voicemail is not supported with this product. 1. Unplug the telephone line, see the getting started guide before proceeding. The product should already be an internal or external modem on a computer, plug one end of a telephone cord into the - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 120
all of the devices into their power sources. Set up fax with a telephone answering machine ● Set the product rings-to-answer setting for at least one ring more than the number of rings for which the answering machine is set. ● If an answering machine is connected to the same telephone line - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 121
software, you can complete it at any time by using the Fax Setup Wizard. 1. Click Start, and then click Programs. 2. Click HP, click the name of the product, and then click HP Fax Setup Wizard. 3. Follow the onscreen instructions in the HP the current time. 6. Complete one of the following: ● For - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 122
to enter your name in the header or to enter a name for a one-touch key, speed-dial entry, or group-dial entry, press the appropriate dial entries are more easily programmed from HP ToolboxFX or the embedded Web server. For more information, see the HP ToolboxFX online Help or Embedded Web server - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 123
imported, you must use the export feature in that other program. HP ToolboxFX can import contact information from other software program phone books. The following table shows which programs are supported for HP ToolboxFX. Program Description Microsoft Outlook Personal Address Book (PAB) entries - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 124
access to all of the speed dials, you must use the Shift button. Speed dials 5 through 8 are all available by pressing Shift and the associated one-touch key on the control panel. Complete the following steps to program speed dials from the control panel: 1. On the control panel, press Fax Menu - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 125
speed-dial entry to each fax number that you want in the group. (For instructions, see Create and edit speed dials on page 112.) 2. On the control with the corresponding one-touch key. 6. Use the alphanumeric buttons to enter a name for the group, and then press OK. 7. Press a one-touch key, and - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 126
3. To delete a single entry: a. Use the arrow buttons to select Delete entry, and then press OK. b. Use the arrow buttons to select the individual or group that you want to delete from the list on the screen. c. Press OK to confirm the deletion. 4. To delete all entries: a. Use the arrow buttons to - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 127
a number or group of numbers that are automatically added to the beginning of every fax number you enter at the control panel or from the software. The maximum number of characters for a dial prefix is 50. The default setting is Off. Turn this setting on to enter a prefix if, for example - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 128
activated, you can dial a fax number without the dial prefix by using manual dial. For instructions, see Manual dial faxing on page 129. 1. On the control panel, press Setup. 2. Use the arrow buttons to select Fax setup, and then press OK. 3. Use the - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 129
Set the redial-on-no-answer option If this option is turned on, the product redials automatically if the receiving machine does not answer. The factory-set default for the redial-on-no-answer option is Off. 1. On the control panel, press Setup. 2. Use the arrow buttons to select Fax setup, and then - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 130
procedure to change the default resolution for all fax jobs to one of the following settings: ● Standard: This setting provides the default glass-size setting This setting determines which paper size the flatbed scanner scans when you send a fax from the scanner. The factory-set default is - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 131
all types of faxes except for poll-received, fax-forwarded, or computer-downloaded faxes. For an undefined group or a group-dial fax, the billing tray or on the flatbed scanner. 2. On the control panel, enter the phone number manually, by speed-dial, or by group-dial entry. 3. Press Start Fax. 4. - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 132
display. (The minimum and maximum number of rings allowed varies by country/region.) One line with two separate numbers and a ring-pattern service One or two rings. (If you have an answering machine or computer voicemail for the other telephone number, make sure that the product is set to - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 133
of rings-to-answer, and then press OK. Set the answer mode Depending on the situation, set the product answer mode to Automatic or Manual. The factory-set default is Automatic. ● Automatic: In this answer mode, the product answers incoming calls after a specified number of rings or upon recognition - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 134
-ring service is available through some local telephone companies. The service allows you to have more than one telephone number support unique ring patterns. Contact the telephone company to determine if this service is available in your country/region. NOTE: If you do not have ring-pattern service - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 135
memory. Faxes from blocked fax numbers appear in the fax activity log with a "discarded" designation. You can unblock blocked fax numbers individually or all at one time. NOTE: The sender of a blocked fax is not notified that the fax failed. ENWW Change fax settings 123 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 136
The default setting is On. Turn this setting off only if you use pulse dialing or if you have a service from your telephone company that also uses the 1-2-3 sequence. The telephone company service does not work if it conflicts with the product. 1. On the control panel, press Setup. 2. Use the arrow - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 137
computer; it will not function through the product modem. Available cover-page templates Several business and personal fax cover-page templates are available in the HP LaserJet Send Fax software select a template. 7. Do one of the following: ● Click a fax Use these instructions to cancel a single - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 138
are not designed to work on DSL, PBX, ISDN lines, or VoIP services, but they might work with the proper setup and equipment. NOTE: HP recommends discussing DSL, PBX, ISDN, and VoIP setup options with the service provider. The HP LaserJet product is an analog device that is not compatible with all - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 139
might be necessary to contact the PBX provider for assistance. HP does not guarantee that the product will be compatible with it supports fax over IP services. If the product experiences problems getting a fax to work on a VoIP network, verify one-touch key, press that key. -or- ENWW Use fax 127 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 140
smaller than 5x5, or fragile originals into the ADF. Use the flatbed glass to scan these items. 1. Insert the top-end of the stack of originals into the ADF Letter- or A4-sized paper, pull out the ADF input tray extension to support the media. 2. Slide the stack into the ADF until it does not move - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 141
guides until they are snug against the media without restricting movement. 4. Use the alphanumeric buttons on the control panel to dial the number. -or- If the fax number you are calling has been assigned to a one . The product starts the fax job. Manual dial faxing Usually, the product dials after - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 142
select No, and then go to the next step. 5. When all pages are scanned into memory, begin dialing. The product dials the number as you press each digit. continuing to dial. Send a fax to a group manually (ad hoc faxing) Use the following instructions to send a fax to a group of recipients that - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 143
to the next number in the group. Redial manually 1. Load the document into the automatic document feeder scanning the page, Another page? appears on the control-panel display. 8. If you have more pages to scan tray or on the flatbed scanner. 2. Press the one-touch key for the speed dial. -orPress Fax - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 144
, you can start sending another fax, copying, or scanning. You can assign a speed dial to numbers that phone books are generated by using third-party software programs. Send a fax by using a group ) input tray or on the flatbed scanner. 2. Press the one-touch key for the group. -or- Press Fax Menu, - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 145
steps follow. 1. Click Start, click Programs (or All Programs in Windows XP), and then click Hewlett-Packard. 2. Click HP LaserJet product, and then click Send fax. The fax software appears. 3. Enter the fax number of one or more recipients. 4. Load the document in the automatic document feeder - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 146
the File menu, and then click Print. 3. Select the fax print driver from the printer driver drop-down list. The fax software appears. 4. Complete one of the following procedures: ● Windows a. Enter the fax number of one or more recipients. b. Include a cover page. (This step is optional.) c. Include - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 147
fax to a person whose device is in the manual receive mode, you can precede the fax with a the telephone keypad. 3. When the recipient answers, instruct the person to start the fax machine. 4. future time to one or more people. When this procedure is completed, the product scans the document into - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 148
: This feature does not support undefined (ad hoc) groups. 9. Press OK or Start Fax. The product scans the document into memory and sends it at the designated time. Use access codes, credit cards, or calling cards To use access codes, credit cards, or calling cards, dial manually to allow for pauses - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 149
line that receives both fax and telephone calls, and you hear fax tones when you answer the telephone, you can start the receiving process in one of two ways: ● If you are close to the product, press Start Fax on the control panel and then hang up. ● When you answer any - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 150
Solve fax problems Fax error messages Alert and warning messages appear temporarily port (see Perform a fax test on page 143). If the error persists, contact HP. See www.hp.com/support/CM1312series or the support flyer that came in the product box. Fax delayed - Send memory full Fax memory is - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 151
, contact HP. See www.hp.com/support/CM1312series or the support flyer that line. If the error persists, contact HP. See www.hp.com/support/CM1312series or the support flyer that came in the product HP. See www.hp.com/support/CM1312series or the support flyer that came in the product box. ENWW Solve - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 152
page 143). If the error persists, contact HP. See www.hp.com/support/CM1312series or the support flyer that came in the product box. No document sent The product did not scan any pages, or it did Try sending the fax again. not receive any pages from the computer to transmit a fax. No fax answer - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 153
when there is a loss of power The HP Color LaserJet CM1312 MFP Series flash memory protects against data loss when a power failure occurs. Flash memory can maintain its data for years without power applied. Fax logs and reports Use the following instructions to print fax logs and reports: Print all - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 154
Set the fax activity log to print automatically You can decide whether or not you want the fax log to print automatically after every 40 entries. The factory-set default is On. Use the following steps to set the fax activity log to print automatically: 1. On the control panel, press Fax Menu. 2. Use - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 155
if you are having trouble sending or receiving a one, or if you are using a satellite telephone connection. 1. On the control panel, press Setup. 2. Use the arrow buttons to select Service, and then press OK. 3. Use the arrow buttons to select Fax Service, and then press OK. ENWW Solve fax problems - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 156
the setting only if you are having trouble sending a fax to or receiving a and then press OK. Problems sending faxes Problem The document stops feeding in telephone line might not be working. Do one of the following: ● Turn up the Fax is being sent on colored paper. Change the redial-on-communicationerror - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 157
. If the error persists, contact the system service provider. A poor telephone connection might exist. Try again later. The receiving fax machine might be malfunctioning. Try sending to another fax machine. The telephone line might not be working. Do one of the following: ● Turn up the volume - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 158
functions correctly. Problem Cause Solution manually. The rings-to-answer setting might not be Check the rings-to-answer setting to set correctly. verify that it is set properly. The answer-ring pattern feature might be turned on, but you do not have the service, or you do have the service - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 159
fax calls. A voice-messaging service might be Do one of the following: interfering with the product as it attempts to answer calls. ● Disable the messaging service. ● Get a telephone line that is dedicated to fax calls. ● Set the product answer mode to Manual. In manual mode, you must start - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 160
problems Problem Cause Solution Faxes are transmitting or being received very slowly. The fax might be very complex, such as one digital phone line, contact the service provider. The fax is being sent via . The original document has a colored background. Reprint the original document - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 161
13 Photo NOTE: This section applies only to the HP LaserJet CM1312 (fax/photo-card model) product. ● Insert a memory card ● Change memory card default settings ● Print photos directly from the memory card ● Print a memory card thumbnail sheet ● Print and scan photos from a proof sheet ENWW 149 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 162
product CD-ROM. See the software online Help for instructions. ● Windows operating system users: Use Windows Explorer to move other file types to your computer, and then print the files from the computer. Use the appropriate memory card slot on the HP LaserJet CM1312 (fax/photo-card model) product - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 163
Insert and remove a memory card NOTE: The HP LaserJet CM1312 (fax/photo-card model) recognizes memory cards up to 2 GB. 1. Push the memory card into the appropriate memory slot to seat it. NOTE: You can use only one memory card in the product at a time. If two or more are inserted, the product - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 164
3. Grasp the card and gently pull it straight out of the memory card slot to remove it. CAUTION: To avoid damaging the files stored on the card, do not remove a memory card while the product is accessing it. Wait for the LED near the memory card slots to stop blinking before you remove the memory - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 165
The HP LaserJet CM1312 Photo setup, and then press OK. 3. Use the arrow buttons to select one of the following menu items, and then press OK. ● Default image Size: that you want to print. ● Default output color: Set whether you are printing in color or black and white. ● Restore defaults: This - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 166
Print photos directly from the memory card Use the control panel to print directly from a memory card and to change the settings for a print job. Print individual photos from the memory card 1. Insert the memory card into the product. The Photo Menu displays. 2. Use the arrow buttons to select Easy - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 167
Print all of the photos from the memory card 1. Insert the memory card into the product. The Photo Menu displays. 2. Use the arrow buttons to select Easy Print, and then press OK. 3. Use the arrow buttons to select All photos (# - #), and then press OK. 4. Use the arrow buttons to make selections - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 168
scan photos from a proof sheet Preview images and print photos from a proof sheet. A proof sheet can contain as many as 20 images. This feature has been optimized and tested for use with Genuine HP Toner Select one or more photos to print by pressing OK. 6. After the proof sheet prints, color in the - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 169
14 Manage and maintain the product ● Information pages ● HP ToolboxFX ● Embedded Web server ● Use HP Web Jetadmin software ● Security features ● Manage supplies ENWW 157 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 170
problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported the event log from HP ToolboxFX, the embedded Web server, or HP Web Jetadmin. See HP ToolboxFX on page 160, - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 171
OK. 1. On the product control panel, press Setup. 2. Use the arrow buttons to select Reports, and then press OK. 3. Use the arrow buttons to select Network report, and then press OK. For information about fax logs and reports, see Fax logs and reports on page 141. ENWW Information pages 159 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 172
troubleshooting information. ● View online documentation. You can view HP ToolboxFX when the product is directly connected to your computer or is connected to the network. You must perform a recommended software installation to use HP ToolboxFX. NOTE: HP ToolboxFX is not supported for Windows 2000 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 173
issues pop-up alerts to your computer when certain events occur. Events that trigger alerts include jams, low levels of toner in HP print cartridges, non-HP print cartridge in use, empty . Print pages that show the color print quality potential and overall print characteristics of the product. ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 174
Fax Use the HP ToolboxFX Fax tab to perform fax tasks from your computer. The Fax tab contains links to the following main the contact name to select it, and then click Update. Type changes in the appropriate windows, and then click OK. ● To edit an existing group-speed-dial entry, click anywhere - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 175
click Import/Export Phone Book. Select the Import option, and then click Next. Select the appropriate software program, navigate to the appropriate file, and then click Finish. To export contacts from a phone information about faxes, see Fax (fax models only) on page 105. ENWW HP ToolboxFX 163 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 176
receive log The HP ToolboxFX fax receive the log. When a computer that is connected to Troubleshooting. View troubleshooting help topics, print troubleshooting pages, clean the product, and open Microsoft Office Basic Colors. For more information about Microsoft Office Basic Colors, see Match colors - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 177
● Animated demonstrations. View animated demonstrations for common troubleshooting procedures. ● User Guide. View information about the product usage, warranty, specifications, and support. The User Guide is available in both HTML and PDF format. ENWW HP ToolboxFX 165 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 178
level that causes a Low toner pop-up alert. ● Service. Gain access to various procedures required to maintain the product. ● Device Polling. Change the product polling settings, which determine how often HP ToolboxFX collects data from the product. ● Save/Restore Settings. Save the current settings - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 179
on 100 x 150 mm (4 x 6 in) HP Color Laser Photo Paper. ● Calibrate Now. Set the product to calibrate immediately. NOTE: You must click Apply before your changes take effect. Print Density Use these settings to make fine adjustments in the amount of each color of toner that is used for your printed - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 180
, increase the Shadows setting. This adjustment does not affect highlight or midtone colors. Paper Types Use these options to configure print modes that correspond to the various media types. To reset all modes to factory default settings, select Restore modes. NOTE: You must click Apply before - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 181
on page 179. Device polling You can turn off HP ToolboxFX device polling to reduce network traffic, but doing so also disables some HP ToolboxFX features: pop-up alerts, fax log updates, the ability to receive faxes to this computer, and scanning using the Scan To button. NOTE: You must click Apply - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 182
turned on, the PostScript error page automatically prints when PostScript errors occur. NOTE: You must click Apply before your changes take effect. Network Settings The network administrator can use this tab to control the network-related settings for the product when it is connected to an IP-based - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 183
network activities. A Web server provides an environment in which web programs may run, much in the same way that an operating system, such as Windows, provides an environment for programs to run on a computer HP LaserJet product) or in firmware, rather than as software that is loaded on a network - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 184
Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP devices. - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 185
Turn on private receive feature The password-protection feature must be turned on before the private-receive feature can be activated. 1. On the control panel, press Setup. 2. Use the arrow buttons to select Fax setup, and then press OK. 3. Use the arrow buttons to select Advanced setup, and then - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 186
network, you can set HP ToolboxFX to notify you by e-mail when a print cartridge is low. If the product is directly connected to a computer, you can set HP ToolboxFX to notify you when supplies are low. Check supplies status by using the control panel Do one of the - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 187
interpreter is a service that will translate between you and the representative for the HP fraud hotline. Recycle supplies To install a new HP print cartridge, follow the instructions that are included in the box that contains the new supply, or see the getting started guide. To recycle supplies - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 188
Replace supplies Print cartridge 1 Cartridge E-label 2 Plastic shield 3 Imaging Drum. Do not touch the imaging drum on the bottom of the print cartridge. Fingerprints on the imaging drum can cause print-quality problems. 1. Open the front door. 176 Chapter 14 Manage and maintain the product ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 189
2. Pull out the print-cartridge drawer. 3. Grasp the handle on the old print cartridge and then pull the cartridge straight up to remove it. 4. Remove the new print cartridge from the packaging. ENWW Manage supplies 177 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 190
cartridge. CAUTION: Do not touch the imaging drum on the bottom of the print cartridge. Fingerprints on the imaging drum can cause print-quality problems. 6. Insert the new print cartridge into the product. 7. Pull the tab on the left side of the print cartridge straight up to completely remove - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 191
the box for the new print cartridge. Follow the recycling instructions that are included in the box. CAUTION: If toner gets on any clothing, wipe it off with a , toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 192
is turned on and in the Ready state, and that media is loaded in tray 1 or tray 2. 2. Open HP ToolboxFX, click the product, and then click the System Settings tab. 3. Click the Service tab, and then click Start. A page feeds through the product slowly. Discard the page when the process is completed - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 193
Clean the automatic document feeder (ADF) pickup roller assembly If the ADF has trouble feeding documents, clean the ADF pickup roller assembly. 1. Turn off the product and unplug the power cord. 2. Open the ADF cover. ENWW Manage supplies 181 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 194
until the assembly is clean. 4. Lower the green lever assembly and close the ADF cover. NOTE: If you are experiencing jams in the ADF, contact HP. See www.hp.com/support/ CM1312series or the support flyer that came in the product box. 182 Chapter 14 Manage and maintain the product ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 195
5. Plug in the product, and then turn on the product. Clean the lid backing Minor debris can accumulate on the white document lid backing that is located underneath the product lid. 1. Turn off the product, unplug the power cord, and raise the lid. 2. Clean the white document lid backing by using a - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 196
CAUTION: Do not use paper-based wipes because they might scratch the backing. 5. If this does not clean the backing well enough, repeat the previous steps and use isopropyl alcohol to dampen the cloth or sponge, and then wipe the backing thoroughly with a damp cloth to remove any residual alcohol. - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 197
the exterior of the product. Firmware updates Firmware updates and installation instructions for this product are available at www.hp.com/support/ CM1312series. Click Downloads and drivers, click the operating system, and then select the firmware download for the product. ENWW Manage supplies 185 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 198
186 Chapter 14 Manage and maintain the product ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 199
15 Problem solve ● Problem-solving checklist ● Restore the factory-set defaults ● Control-panel messages ● Clear jams ● Solve image-quality problems ● Solve connectivity problems ● Solve software problems ENWW 187 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 200
solve a problem with the product. Step number 1 2 3 Verification step Possible problems Solutions Is at the controlpanel messages and follow the instructions to remove and replace the cartridges. 2. the scanner bulb does not light, contact HP Support. Does Ready appear in the product control - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 201
the ADF scanning strip. See Clean the scanner performing the maintenance, the problem persists, see Copy problems on page 210. HP Color LaserJet CM1312 MFP Series is the only device on the telephone line and try again to receive the fax. The product fax settings are set incorrectly. Review and reset - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 202
is a port driver problem in Microsoft Windows. Uninstall and then reinstall the product software. Verify that you are using the correct installation procedure and the correct port setting. Does the product scan to the computer? Initiate a scan from the basic desktop software at your computer. The - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 203
scanning commands software problem is not solved, replace the cartridge. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If the error persists, contact HP. See www.hp.com/support/CM1312series or the support - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 204
HP. See www.hp.com/support/CM1312series or the support flyer that came in the product box. 57 Fan Error, Turn off then on The product has experienced a problem , clear the items in the ADF tray and start over. Canceled scan. Clear document The Cancel button was pressed to cancel the current job - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 205
, clear the jam, close the document release door, and reload the paper into the ADF tray. If the error persists, contact HP. See www.hp.com/support/CM1312series or the support flyer that came in the product box. Document feeder mispick. Reload Media in the ADF tray was not picked up. Remove the - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 206
setting. the flatbed scanner. Install [color] cartridge One of the color cartridges is not installed with Install the indicated color cartridge. the door closed. Invalid driver Press OK You are using the incorrect printer driver. Select the printer driver that is appropriate for your product - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 207
. See www.hp.com/support/CM1312series or the support flyer that came in the product box. Scanner reserved for PC scan A computer is using the product to create a scan. Wait until the computer scan has finished, or cancel the scan from the computer software, or press Cancel. Scanning error Cannot - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 208
instructions on the following pages. If the location of the jam is not obvious, first look inside the product. Loose toner might remain in the product after a jam. This problem on page 58 for more information. ● The media does not meet HP specifications, such as those for size or type. See Paper and - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 209
2. Lifting the green lever, rotate the pick mechanism until it stays open. 3. Gently try to remove the page without tearing it. If you feel resistance, go to the next step. 4. Open the ADF lid and gently loosen the media by using both hands. ENWW Clear jams 197 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 210
5. When the media is free, gently pull it out in the direction shown. 6. Close the lid to the flatbed scanner. 7. Lower the green lever. 198 Chapter 15 Problem solve ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 211
8. Close the ADF lid. Clear jams from the input-tray areas CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the product. - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 212
, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product. 200 Chapter 15 Problem solve ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 213
that you are using. ● Verify that the media guides are properly adjusted. ● Check that the input tray tray while the product is printing. ● Use only HP-recommended media types and sizes. See Paper and print . The print media type and the amount of toner used affect the output bin capacity. ● Check - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 214
you print, whether you print in color or in black only. The topics that follow list the typical cause and solution for each of these examples. Problem Print is light or faded. Toner specks appear. Cause Solution The media might not meet HP specifications. One or more print cartridges might be - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 215
in the print path. Clean the media guides. Clean the paper path. See Clean the product on page 179. The toner smears easily when touched. The device is not set to print on the type of media on which you want to print. In the printer driver, select the Paper tab and set Type - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 216
paper that is intended for color laser printers. If characters are incorrectly formed so that they produce a wavy effect, the laser scanner might need service. Verify that the problem also occurs on the Configuration page. If so, contact HP Support. See the support flyer that came in the - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 217
media guides are not too tight or too loose against the stack. See Load paper and print media on page 58. The media might not meet HP specifications. Use a different paper, such as highquality paper that is intended for color laser printers. The printed page contains wrinkles or creases. Toner - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 218
of grayscale mode. Select the correct printer driver. Print a Configuration page (see Information pages on page 158). If no color appears on the Configuration page, contact HP Support. See the support flyer that came in the box. One or more colors are not printing, or are inaccurate. Sealing - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 219
AaBbCc AaBbCc AaBbCc AaBbCc The colors on your computer monitor might differ from the device output. See Match colors on page 88 If extremely light colors or extremely dark colors on screen are not printing, your software program might interpret extremely light colors as white or extremely dark - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 220
has variability from one side to the Turn Problems with feeding Print is skewed (crooked). At the control panel, press Setup, use the arrow buttons to select Service that is made for laser printers. The paper varies from long-grain paper. The media guides might be incorrectly adjusted. Remove - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 221
Problem Cause Solution More than one sheet feeds at The media tray might be overloaded. one time. The media might be is not in manual feed mode and print your job again. The pickup roller might be dirty or damaged. Contact HP. See www.hp.com/support/ CM1312series or the support flyer that came - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 222
offline. Open the Printers or Printers and Faxes dialog network switchbox that is connected to the same port as the product, the other device might be interfering. To connect and use the product, disconnect the other device or use two USB ports on the computer. Copy problems Prevent copy problems - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 223
colored background. The original is larger than the scanable area Use supported media sizes. The media might not meet HP specifications. Use media that meets HP specifications. See Paper and print media on page 53. One cover, then re-scan the original. ENWW Solve image-quality problems 211 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 224
on copy jobs only. Ink, glue, correction fluid, or an unwanted Clean the product. See Clean the product substance might be on the automatic on page 179. document feeder (ADF) or flatbed scanner. Copies are too light or dark. The printer driver or product software settings may be incorrect - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 225
Problem Cause Solution More than one sheet feeds at one The media tray might be overloaded. time. the product is not in manual feed mode and print your job again. The pickup roller might be dirty or damaged. Contact HP. See www.hp.com/support/ CM1312series or the support flyer that came in the - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 226
lower-right corner of the glass. The media might not meet HP specifications. Use media that meets HP specifications. See Paper and print media on page 53. The Reduce/ the scanned image. Enlarge from the Copy Menu and verify that it is set to Original=100%. 214 Chapter 15 Problem solve ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 227
for scanning rather than the automatic document feeder (ADF). Try adjusting your computer monitor settings to use more colors (or levels of gray). Typically, you make this adjustment by opening Display in Windows Control Panel. ● Try adjusting the resolution settings in the scanner software. See - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 228
Problem Part of the image did not scan. The scan takes too long Cause Solution The original might have been loaded incorrectly. A colored background might be causing images in the foreground to blend into the background. Load the original on the flatbed glass or use the media guides when you - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 229
and color on page 100 for more information. ● If your product frequently feeds more than one page at a time, the separation pad might need to be replaced. Contact HP. See www.hp.com/support/CM1312series or the support flyer that came in the product box. Solve scan-quality problems Problem Blank - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 230
panel and clear any errors by following the on-screen instructions. The product is busy with another task. Wait for the product to finish. The wrong scanner driver is selected for the Verify that the scanner driver is correct. product. The scan job does not complete. The resolution may be too - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 231
PS printer driver. ◦ Use the Add Printer Wizard in the Printers (or Printers and Faxes in Windows XP) dialog box to install the PS driver. 5. Try printing from a different program. If the page prints correctly, the problem is with the program from which you were printing. 6. Restart the computer and - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 232
quality settings for all future jobs NOTE: For Macintosh instructions, see Change printer-driver settings for Macintosh on page 36. For Windows 2000: 1. In the Windows system tray, click Start, select Settings, and then click Printers. 2. Right-click the product icon. 3. Click Properties or Printing - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 233
panel messages and corrective actions. Resolve communication problems with the network Check the following items to verify that the product " the product IP address? Use the command prompt to ping the product from the computer. For example: ping 192.168.45.39 Ensure that the ping displays round-trip - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 234
product, and the computer are all configured for the same network. 5. Have any software programs been added to the network? Make sure they are compatible and that they are installed correctly with the correct printer drivers. 6. Are other users able to print? The problem may be workstation-specific - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 235
that came with the computer for more information about Windows error messages. Solve common Macintosh problems Table 15-2 Problems with Mac OS X v10.3 and Mac OS X v10.4 The printer driver is not listed in Printer Setup Utility. Cause Solution The product software might not have been - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 236
. Cause This error occurs when the software for USB printers is not installed. Solution When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site. 224 Chapter 15 Problem solve ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 237
Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports port on the host computer. ● Check to Download to the product if applicable. Check with the software - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 238
Solution You may need to print your job at 600 dots per inch, reduce the complexity of the page, or install more memory. Select unlimited downloadable fonts from printer driver. Select unlimited downloadable fonts from printer driver. 226 Chapter 15 Problem solve ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 239
A Supplies and accessories ENWW 227 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 240
a part or accessory, contact an HP-authorized service or support provider. Order directly through the HP ToolboxFX software HP ToolboxFX software is a product management tool designed to make product configuration, monitoring, supplies ordering, troubleshooting, and updating as simple and efficient - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 241
Description Part number Replace when the product is picking up multiple sheets or no sheets. Trying different paper did not resolve the problem. Contact HP Support to order parts. Replace when the ADF is damaged or Contact HP Support to order parts. not working correctly. ENWW Part numbers 229 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 242
230 Appendix A Supplies and accessories ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 243
B Service and support Hewlett-Packard limited warranty statement HP PRODUCT HP LaserJet CM1312 and CM1312nfi DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 244
documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used. 232 Appendix B Service and support ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 245
product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 246
, date of purchase, and problem description ready. Get 24-hour Internet support www.hp.com/support/CM1312series Get support for products used with a Macintosh computer www.hp.com/go/macosx Download software utilities, drivers, and electronic information www.hp.com/go/LJCM1312_software Order - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 247
shipping will leak and entirely cover the device engine and other parts with toner. To prevent damage to the print cartridge, avoid touching the roller on print media that did not print correctly. 4. In the U.S., call HP Support to request new packing material. In other areas, use the original - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 248
236 Appendix B Service and support ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 249
C Specifications This section contains the following information about the product: ● Physical specifications ● Electrical specifications ● Power consumption ● Environmental specifications ● Acoustic emissions ENWW 237 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 250
, in watts)1 Product model Printing2 Copying2 Ready/Sleep3 Off HP LaserJet CM1312 300 W 310 W 7 W 0 W HP LaserJet 300 W 310 W 8 W 0 W CM1312nfi 1 Values are based on preliminary data. See www.hp.com/support/CM1312series for current information. 2 Power reported is highest values - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 251
per ISO 92961 Printing (12 ppm) LpAm = 47 dB(A) Ready Inaudible 1 Values are based on preliminary data. See www.hp.com/support/CM1312series for current information. 2 Configuration tested: HP LaserJet CM1312 printing simplex using A4 paper at 12 ppm. ENWW Environmental specifications 239 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 252
240 Appendix C Specifications ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 253
D Regulatory information This section contains the following regulatory information: ● FCC regulations ● Environmental product stewardship program ● Additional statements for telecom (fax) products ● Declaration of conformity ● Country/region specific statements ENWW 241 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 254
instructions interference by one or more printer that are not expressly approved by HP hp.com/hpinfo/globalcitizenship/environment/productdesign/ecolabels.html Toner consumption Economode uses significantly less toner, which might extend the life of the print cartridge. Paper use This product's manual - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 255
The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (two to eight cartridges) 1. Package each HP LaserJet print cartridge in its original - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 256
HP LaserJet printing supplies. Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide this product include the following: HP Color LaserJet CM1312 MFP Series Type Carbon monofluoride lithium Weight - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 257
recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Material Safety Data Sheet substances (for example, toner) can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ globalcitizenship/ - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 258
PSTN. Please follow the instructions provided in the user manual. If you experience network compatibility issues, please contact service for New Zealand. Telephone Consumer Protection Act (United States) The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 259
Number of all the devices does not exceed five (5.0). The standard connecting arrangement code (telephone jack type) for equipment with direct connections to the telephone network is CA11A. ENWW Additional statements for telecom (fax) products 247 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 260
configuration with Hewlett-Packard Personal Computer Systems. 2) For regulatory European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE Name: Accessories4) Regulatory Model Number2) HP LaserJet CM1312nfi mfp BOISB-0704-00 (US-Fax Module - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 261
configuration with Hewlett-Packard Personal Computer Systems. 2) For regulatory European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE , (FAX: +49-7031-14-3143), http://www.hp.com/go/ certificates USA Contact: Product Regulations Manager, - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 262
product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the other than those specified in this user guide may result in exposure to hazardous radiation. gränsen för laserklass 1. HUOLTO HP LaserJet CM1312, CM1312nfi - kirjoittimen sisällä ei - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 263
käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja. VARO ! Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING ! Om laserprinterns - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 264
252 Appendix D Regulatory information ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 265
228 part numbers 229 acoustic emissions 239 activity log, fax troubleshooting 148 ad hoc groups, sending faxes to 130 add scan destinations (Windows) 97 ADF jams 196 page sizes supported 144 part number 229 advanced printing options Windows 68 advanced setup fax 15 alerts, setting up 160 alternative - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 266
117, 118 faxing 15 HP ImageREt 3600 90 scanning 100 specifications 3 drivers Macintosh settings 39 Macintosh, troubleshooting 223 presets (Macintosh) 39 settings 31, 36 shortcuts (Windows) 67 specifications 3 supported 28 universal 28 Windows, opening 67 duplex printing Windows 68 E e-mail setting - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 267
menu 22 fax ports, locating 6 fax reports, printing 24 Fax tab, HP ToolboxFX 162 fax time, setup use control panel 109 faxing from a computer (Macintosh) 42 features product 3 feeding problems, troubleshooting 209 file, scanning to Macintosh 42 Finnish laser safety statement 250 firmware updates 185 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 268
system for networks 37 print settings 36 problems, solving 223 removing software 37 resize documents 39 scanning from HP Director 41 scanning page-by-page 42 scanning to e-mail 42 scanning to file 42 support 234 supported operating systems 36 USB card, troubleshooting 224 Macintosh driver settings - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 269
239 operating systems supported 28, 36 operating systems, networks 46 ordering supplies and accessories 228 ordering supplies Web sites 227 ordering supplies and accessories 229 orientation setting, Windows 68 output bins locating 4, 5 output quality copy, troubleshooting 211 HP ImageREt 3600 90 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 270
print media supported 55 print on both sides Windows 68 print quality HP ImageREt 3600 90 HP ToolboxFX settings 167 troubleshooting 202, 219 Print Settings tab, HP ToolboxFX 169 printer drivers Macintosh, troubleshooting 223 specifications 3 printing configuration page 158 connect to a network 48 - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 271
faxing 148 scanning 216 smeared toner, troubleshooting 203 software direct connection installation, Macintosh 37 embedded Web server 33, 37 HP ToolboxFX 33, 160 HP Web Jetadmin 33 Linux 34 network installation, Macintosh 37 sending faxes 133 settings 31, 36 Solaris 34 supported operating systems - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 272
205 two-sided printing Windows 68 types, media HP ToolboxFX settings 168 U unblocking fax numbers 123 uninstalling Macintosh software 37 universal print driver 28 UNIX 34 UNIX software 34 usage page, printing 158 USB port locating 6 Macintosh installation 37 troubleshooting 210 260 Index ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 273
or faded stripes, troubleshooting 211 Windows add scan-to destinations 97 driver settings 31 drivers supported 28 faxing from 133 problem-solving issues 223 scanning to e-mail 97 scanning to folder 97 software components 27, 33 supported operating systems 28 universal print driver 28 ENWW Index - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 274
262 Index ENWW - HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 275
- HP CM1312nfi | HP Color LaserJet CM1312 MFP Series - User Guide - Page 276
*CC430-90975* *CC430-90975* CC430-90975
HP Color LaserJet CM1312 MFP Series
User Guide