HP CM3530 HP Color LaserJet CM3530 MFP Series - Analog Fax Accessory 500 Fax G - Page 61
Problems with receiving faxes, Communication Error 17 - manual service
UPC - 884420196501
View all HP CM3530 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 61 highlights
Problems with receiving faxes Incoming fax calls are not being answered by the fax accessory (no fax detected). Cause Solution The rings-to-answer setting might not be set correctly. Check the rings-to-answer setting. The phone cord might not be connected properly, or the phone Check the installation. Make sure you are using the phone cord cord is not working. that came with the fax accessory. The phone line might not be working. Disconnect the fax accessory from the phone jack, and connect a phone. Try to make a phone call to ensure the phone line is working. A voice-messaging service might be interfering with the fax accessory's ability to answer calls. Do one of the following: ● Discontinue the messaging service. ● Get a phone line dedicated to fax calls. ● Decrease the rings-to-answer for the fax accessory to a number less than the rings-to-answer for the voice mail. Faxes are transmitting or being received very slowly. Cause Solution You might be sending or receiving a very complex fax, such as Complex faxes take longer to be sent or received. one with many graphics. The receiving fax machine might have a slow modem speed. The fax accessory only sends the fax at the fastest modem speed the receiving fax machine can use. The resolution at which the fax was sent or is being received is very high. A higher resolution typically results in better quality, but also requires a longer transmission time. If you are receiving the fax, call and ask the sender to decrease the resolution and resend the fax. If you are sending, decrease the resolution and change the Optimize Text/Picture option. See Send a fax - enter numbers manually on page 32. If there is a poor phone-line connection, the fax accessory and Cancel and resend the fax. Have the phone company check the receiving fax machine slow down the transmission to adjust the phone line. for errors. Faxes are not printing on the MFP. Cause There is no media in the media input tray. Schedule Printing of Faxes is set. The MFP is either low on toner or has run out of toner. Incoming call may be a voice call. Solution Load media. Any faxes received while the input tray is empty are stored and will print after the tray has been refilled. If Schedule Printing of Faxes is enabled, faxes will not print until it is disabled. If you want to print your faxes, see Scheduling fax printing (memory lock) on page 43. The MFP stops printing as soon as it is low on toner or runs out of toner. Any faxes received are stored in memory and print after the toner has been replaced. For other MFP printing problems, see the MFP user guide. Incoming voice calls usually show up in the call report as a Communication Error (17) As these are voice calls and not ENWW Problems with receiving faxes 53