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HP CM3530 HP Color LaserJet CM3530 MFP Series - Analog Fax Accessory 500 Fax G - Page 63

Problems with sending faxes, Problem, Cause, Solution

UPC - 884420196501

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Problems with sending faxes Problem Cause Solution Faxes quit during sending. The fax machine to which you are sending might be malfunctioning. Try sending to another fax machine. Your phone line might not be working. Disconnect the fax accessory from the phone jack, and connect a phone. Try to make a phone call to ensure the phone line is working. Your phone line might be noisy or poor quality Try using a lower baud rate to improve the reliability of transmission. See maximum baud rate setting. A call-waiting feature might be active Verify that the fax telephone line does not have an activated call-waiting feature. A call-waiting notice can interrupt a fax call in progress, which causes a communication error. The fax accessory is receiving faxes but is not sending them. If the fax accessory is on a PBX system, the PBX system might be generating a dial tone the fax accessory cannot detect. Disable the detect dial tone setting. There might be a poor phone connection. Try again later. The fax machine to which you are sending might be malfunctioning. Try sending to another fax machine. Your phone line might not be working. Disconnect the fax accessory from the phone jack, and connect a phone. Try to make a phone call to ensure the phone line is working. Outgoing fax calls keep dialing. The fax accessory automatically redials a fax number if the Redial on Busy option is set to on or if the Redial On No Answer is set on. This is normal operation. If you do not want the fax to retry, set Redial on Busy to 0 and set Redial On No Answer to 0. Faxes you send are not arriving at the The receiving fax machine might be receiving fax machine. turned off or might have an error condition, such as being out of paper. Call the recipient to make sure the fax machine is turned on and ready to receive faxes. A fax might be in memory because it is waiting to redial a busy number, or there are other jobs ahead of it waiting to be sent. If a fax job is in memory for either of these reasons, an entry for the job appears in the fax log. Print the fax activity log, and check the Result column for jobs with a Pending designation. ENWW Problems with sending faxes 55

Section	Page
Setup	9
Introduction	10
Conventions used in this guide	11
HP LaserJet Analog Fax Accessory 500 features	12
Parts included with the fax accessory	13
Verify fax operation	14
Required fax settings	15
Fax Configuration Wizard	15
Fax setup menu	15
Set or verify the date and time	16
Set, verify, or change the country/region	16
Set the fax header	16
Set fax settings	19
Remote fax configuration	20
Web browser	20
HP Web Jetadmin	20
HP MFP Digital Sending Software Configuration Utility	21
Send fax settings	22
Set the dial tone detection	22
Set the overlay header (outgoing faxes)	22
Set the dialing mode	22
Set a dialing prefix	23
Set the redial rules	23
Set redial-on-busy	23
Set redial-on-no-answer	24
Set the redial interval	24
Set the outgoing fax resolution	24
Set billing codes	25
Set the JBIG compression mode	25
Change the sharpness setting	26
Change the background setting	26
Change the light/dark setting	26
Activate Fax Number Confirmation	27
Activate Fax Number Speed Dial Matching	27
Advanced fax options	27
Archive faxes	27
Receive fax settings	29
Set rings-to-answer	29
Stamp received faxes (incoming faxes)	29
Set fit-to-page	29
Set the paper tray	30
Block incoming faxes	30
Create a blocked-fax list	30
Remove numbers from the blocked-fax list	30
Clear all numbers from the blocked-fax list	31
Initiate polling receive	31
Change notification settings	31
Set the error correction mode	33
Set the modem volume	34
Set the ringer volume	35
Use Fax	37
Fax feature screen	38
Status message bar	39
Send a fax	40
Send a fax - enter numbers manually	40
Send a fax using speed dial	41
Search a speed-dial list by name	41
Send a fax by using phone book numbers	42
DSS fax phone book search	43
Cancel a fax	44
Cancel the current fax transmission	44
Cancel all pending faxes	44
Receive faxes	45
Create or delete speed dial lists	46
Create a speed dial list	46
Delete a speed dial list	46
Delete a single number from the speed dial list	46
Add a number to an existing speed dial list	47
Voice Calls and Retries	48
Fax Call Report	48
Fax Activity Log	48
T.30 Report	48
Secure settings	49
Change your PIN	49
Set fax forwarding	50
Scheduling fax printing (memory lock)	51
Enable or disable the fax printing schedule	51
Create a fax printing schedule	52
Use Fax over VoIP networks	54
Solve fax problems	55
Is your fax set up correctly?	56
What type of phone line are you using?	56
Are you using a surge-protection device?	56
Are you using a phone company voice-messaging service or an answering machine?	56
Does your phone line have a call-waiting feature?	57
Check fax accessory status	58
Fax feature is not operating	59
General fax problems	60
Problems with receiving faxes	61
Problems with sending faxes	63
Error codes	64
Fax error messages	65
Send-fax messages	66
Receive-fax messages	67
Fax logs and reports	68
Print the fax call report	68
Schedule fax call report printing	68
Print the fax activity log	69
Print the billing code report	69
Clear the fax activity log and billing code report	70
Print the blocked fax list report	70
Print the speed dial list report	70
Service settings	71
Settings in the Initial Setup menu	71
Settings in the Troubleshooting menu	71
Settings in the Resets menu	72
Firmware upgrades	73
Service and support	75
Hewlett-Packard limited warranty statement	76
Customer support	77
Specifications	79
Fax accessory product specifications	80
Replacement parts and accessories	81
Regulatory information	83
Environmental Product Stewardship Program	84
Protecting the environment	84
Plastics	84
Material restrictions	84
Disposal of waste equipment by users in private households in the European Union	84
For more information	84
Declaration of conformity	85
FCC regulations	86
Additional FCC statement for telecom products (US)	87
Telephone Consumer Protection Act (US)	87
Canadian DOC regulations	88
Industry Canada CS-03 requirements	88
EU Statement for Telecom Operation	89
New Zealand Telecom Statements	90
EMI statement (Taiwan)	91
VCCI statement (Japan)	91
EMI statement (Korea)	91
Substances Table (China)	92

Match case Limit results 1 per page

Problems with sending faxes

Problem

Cause

Solution

Faxes quit during sending.

The fax machine to which you are

sending might be malfunctioning.

Try sending to another fax machine.

Your phone line might not be working.

Disconnect the fax accessory from the

phone jack, and connect a phone. Try to

make a phone call to ensure the phone

line is working.

Your phone line might be noisy or poor

quality

Try using a lower baud rate to improve

the reliability of transmission. See

maximum baud rate setting.

A call-waiting feature might be active

Verify that the fax telephone line does not

have an activated call-waiting feature. A

call-waiting notice can interrupt a fax call

in progress, which causes a

communication error.

The fax accessory is receiving faxes

but is not sending them.

If the fax accessory is on a PBX system,

the PBX system might be generating a

dial tone the fax accessory cannot

detect.

Disable the detect dial tone setting.

There might be a poor phone connection.

Try again later.

The fax machine to which you are

sending might be malfunctioning.

Try sending to another fax machine.

Your phone line might not be working.

Disconnect the fax accessory from the

phone jack, and connect a phone. Try to

make a phone call to ensure the phone

line is working.

Outgoing fax calls keep dialing.

The fax accessory automatically redials

a fax number if the Redial on Busy option

is set to on or if the Redial On No Answer

is set on.

This is normal operation. If you do not

want the fax to retry, set Redial on Busy

to 0 and set Redial On No Answer to 0.

Faxes you send are not arriving at the

receiving fax machine.

The receiving fax machine might be

turned off or might have an error

condition, such as being out of paper.

Call the recipient to make sure the fax

machine is turned on and ready to

receive faxes.

A fax might be in memory because it is

waiting to redial a busy number, or there

are other jobs ahead of it waiting to be

sent.

If a fax job is in memory for either of these

reasons, an entry for the job appears in

the fax log. Print the fax activity log, and

check the

Result

column for jobs with a

Pending

designation.

ENWW

Problems with sending faxes