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HP CN216A#B1H User Guide - Page 45

Unable to print, Printers and Faxes

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3. Remove jammed paper. 4. Replace rear door. Solve a problem 5. Turn on product. 6. Try printing again. Unable to print Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order: 1. Check for error messages and resolve. 2. Disconnect and reconnect the USB cable. 3. Verify that the product is not paused or offline. To verify that the product is not paused or offline NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue. Click here to go online for more information. Otherwise, follow the steps below. a. Depending upon your operating system, do one of the following: • Windows 7: From the Windows Start menu, click Devices and Printers. • Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. • Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Double-click the icon for your product to open the print queue. c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. d. If you made any changes, try to print again. Unable to print 43

Section	Page
Contents	3
HP Photosmart Plus e-All-in-One B210 series Help	5
Get to know the HP Photosmart	7
Printer parts	7
Control panel features	10
Apps Manager	10
How do I?	13
Print	19
Print from anywhere	21
Tips for print success	22
Copy and scan	25
Scan to a computer	25
Copy text or mixed documents	26
Tips for copy and scan success	29
Work with cartridges	31
Replace the cartridges	31
Cartridge warranty information	33
Order ink supplies	33
Clean printhead automatically	34
Check the estimated ink levels	34
Tips for working with ink	35
Connectivity	37
Add the HP Photosmart to a network	37
Install the software for a network connection	41
Tips for setting up and using a networked printer	42
Solve a problem	43
Get more help	43
Improve print quality	43
Clear the paper jam from the rear access door	44
Unable to print	45
HP support	48
Register the product	48
HP support by phone	48
Phone support period	48
Placing a call	48
After the phone support period	49
Additional warranty options	49
Technical information	51
Notice	51
Cartridge chip information	51
Specifications	52
Environmental product stewardship program	53
Eco-Tips	54
Paper use	54
Plastics	54
Material safety data sheets	54
Power consumption	54
Recycling program	54
HP inkjet supplies recycling program	55
Disposal of waste equipment by users in private households in the European Union	56
Chemical Substances	56
Toxic and hazardous substance table	57
Battery disposal in the Netherlands	57
Battery disposal in Taiwan	57
Attention California users	57
EU battery directive	58
Regulatory notices	59
Regulatory model identification number	59
FCC statement	60
VCCI (Class B) compliance statement for users in Japan	60
Notice to users in Japan about the power cord	61
Notice to users in Korea	61
Notice to users in Germany	61
Noise emission statement for Germany	61
HP Photosmart Plus e-All-in-One B210 series declaration of conformity	62
Regulatory wireless statements	62
Exposure to radio frequency radiation	63
Notice to users in Brazil	63
Notice to users in Canada	63
European Union regulatory notice	64
Notice to users in Taiwan	65