HP CN216A#B1H User Guide - Page 47

Print Spooler service

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Solve a problem • Right-click the Print Spooler service, and then click Properties. • On the General tab, next to Startup type, make sure that Automatic is selected. • If the service is not already running, under Service status, click Start, and then click OK. Windows XP • From the Windows Start menu, right click My Computer. • Click Manage, and then click Services and Applications. • Double-click Services, and then select Print Spooler. • Right-click Print Spooler, and click Restart to restart the service. b. Make sure the correct product is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong product is set as the default printer, right-click the correct product and select Set as Default Printer. d. Try using your product again. 6. Restart the computer. 7. Clear the print queue. To clear the print queue NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue. Click here to go online for more information. Otherwise, follow the steps below. a. Depending upon your operating system, do one of the following: • Windows 7: From the Windows Start menu, click Devices and Printers. • Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. • Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Double-click the icon for your product to open the print queue. c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm. d. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted. e. Check the print queue again to make sure it is clear, and then try to print again. If the above solutions do not resolve the problem, click here for more online troubleshooting. Clear the print carriage Remove any objects, such as paper, that are blocking the print carriage. Clear the print carriage 45

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•
Right-click the
Print Spooler service
, and then click
Properties
.
•
On the
General
tab, next to
Startup type
, make sure that
Automatic
is
selected.
•
If the service is not already running, under
Service status
, click
Start
, and
then click
OK
.
Windows XP
•
From the Windows
Start
menu, right click
My Computer
.
•
Click
Manage
, and then click
Services and Applications
.
•
Double-click
Services
, and then select
Print Spooler
.
•
Right-click
Print Spooler
, and click
Restart
to restart the service.
b
.
Make sure the correct product is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c
.
If the wrong product is set as the default printer, right-click the correct product and
select
Set as Default Printer
.
d
.
Try using your product again.
6.
Restart the computer.
7.
Clear the print queue.
To clear the print queue
NOTE:
HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
Click here to go online for more information
. Otherwise, follow the steps
below.
a
.
Depending upon your operating system, do one of the following:
•
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
•
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and
then click
Printers
.
•
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then
click
Printers and Faxes
.
b
.
Double-click the icon for your product to open the print queue.
c
.
On the
Printer
menu, click
Cancel all documents
or
Purge Print Document
,
and then click
Yes
to confirm.
d
.
If there are still documents in the queue, restart the computer and try printing
again after the computer has restarted.
e
.
Check the print queue again to make sure it is clear, and then try to print again.
If the above solutions do not resolve the problem,
click here for more online
troubleshooting
.
Clear the print carriage
Remove any objects, such as paper, that are blocking the print carriage.
Clear the print carriage
45
Solve a problem