HP CP1215 HP Color LaserJet CP1210 Series - User Guide
HP CP1215 - Color LaserJet Laser Printer Manual
UPC - 883585140114
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- HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 1
HP Color LaserJet CP1210 Series Printer User Guide - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 2
- HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 3
HP Color LaserJet CP1210 Series Printer User Guide - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 4
Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 5
...5 Model and serial numbers 5 2 Software Supported operating systems ...8 Printer driver ...8 Priority for print settings ...9 Open the printer driver and change the print settings 10 Remove product software ...10 Utilities ...11 HP Color LaserJet CP1210 Series Toolbox software 11 Status Alerts - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 6
...49 Manage supplies ...50 Print-cartridge storage ...50 HP policy on non-HP print cartridges 50 HP fraud hotline and Web site 50 Cartridge out override ...51 Replace print cartridges ...52 Clean the product ...55 7 Solve problems Basic troubleshooting checklist ...58 Factors that affect product - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 7
the HP Color LaserJet CP1210 Series Toolbox software 84 Part numbers ...85 Appendix B Service and support Hewlett-Packard limited warranty statement 88 Print cartridge limited warranty statement 89 HP Customer Care ...90 Online Services ...90 Telephone support ...90 Software utilities, drivers - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 8
HP LaserJet print supplies 101 Return and recycling instructions 102 United States and Puerto Rico 102 Multiple returns (two to eight cartridges information ...103 Declaration of conformity ...104 Safety statements ...105 Laser safety ...105 Canadian DOC regulations 105 VCCI statement (Japan 105 - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 9
1 Basics ● Product features ● Walkaround ENWW 1 - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 10
see the Product Data Sheet or Specifications Sheet. ● Provides N-up printing (printing more than one page on a sheet). ● The printer driver provides the option to manually print on both sides. ● Uses a print cartridge that has a no-shake design ● Online user guide is compatible with text screen - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 11
Walkaround Front view 1 2 5 3 4 1 Output bin (holds 125 sheets of standard paper) 2 Front door (provides access to the print cartridges) 3 Jam-access door 4 Tray 1 (holds 150 sheets of standard paper) 5 Control panel Back and side view 1 2 3 4 1 Hi-Speed USB 2.0 port 2 Rear door (for jam access) 3 - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 12
panel walkaround The product has the following lights and buttons on the control panel: 2 3 1 4 5 7 6 1 Toner lights: Indicates that a print cartridge needs to be replaced. When a print cartridge is out of the product, the corresponding light blinks. 2 Ready light: Indicates that the product - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 13
not connect the USB cable before installing the software. The installation program will notify you when the USB cable should be connected. This product supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing. Model and serial numbers The model number and serial number are - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 14
6 Chapter 1 Basics ENWW - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 15
2 Software ● Supported operating systems ● Printer driver ● Priority for print settings ● Open the printer driver and change the print settings ● Remove product software ● Utilities ENWW 7 - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 16
. This software is called a printer driver. Printer drivers provide access to product features, such as printing on custom-sized paper, resizing documents, and inserting watermarks. NOTE: The most recent drivers are available at www.hp.com/support/ljcp1210series. Depending on the configuration - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 17
and do not override changes made in the Page Setup dialog box. ● Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box do not override settings anywhere else in the printing software - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 18
Printer. 2. Right-click the driver icon, 2. Right-click the driver icon, and then select Printing and then select Preferences. Properties. 3. Click the Configure tab. Remove product software 1. Click Start, and then click All Programs. 2. Click HP, and then click HP Color LaserJet CP1210 - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 19
Utilities HP Color LaserJet CP1210 Series Toolbox software HP Color LaserJet CP1210 Series Toolbox is a software program that you can use for the following tasks: ● Check the product status. ● Configure the product settings. ● Configure pop-up-alert messages. ● View troubleshooting information. ● - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 20
12 Chapter 2 Software ENWW - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 21
3 Paper and print media ● Understand paper and print media use ● Supported paper and print media sizes ● Supported paper types and tray capacity ● Special paper or print media guidelines ● Load paper and print media ENWW 13 - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 22
the following problems: ● Poor print quality ● Increased jams ● Premature wear on the product, requiring repair For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers. Hewlett-Packard Company cannot - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 23
it adapts to various media. NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing. Table 3-1 Supported paper and print media sizes Size Dimensions Letter 216 x 279 mm (8.5 x 11 inches) Tray 1 Legal 216 x 356 mm (8.5 x 14 inches - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 24
Table 3-2 Supported envelopes and postcards (continued) Size Dimensions Envelope B5 176 x 250 mm (6.7 x 9.8 inches) Envelope Monarch 98 x 191 mm (3.9 x 7.5 inches) Postcard 100 x 148 mm (3.94 x 5.83 inches) - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 25
Supported paper types and tray capacity Media type Dimensions1 Weight Capacity2 Paper orientation Paper, including the following types: ● Plain ● Letterhead ● Color 1 The product supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes. 2 - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 26
driver to obtain the best print results. CAUTION: HP LaserJet printers use fusers to bond dry toner particles to the paper in very precise dots. HP laser laser printers than the recommended media and meets the weight specifications specification for this product unless for this product. it is HP - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 27
Load paper and print media 1. Pull the tray out of the product and remove any paper. 2. Slide open the paper length and width guides. ● To load Legal-size paper, extend the tray by pressing and holding the extension tab while pulling the front of the tray toward you. NOTE: - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 28
3. Place the paper in the tray and make sure that it is flat at all four corners. Slide the paper length and width guides so that they are against the stack of paper. 4. Push down on the paper to make sure that the paper stack is below the paper - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 29
media type and size ● Printer-driver Help ● Cancel a print job ● Create and use printing shortcuts in Windows ● Print booklets ● Print-quality settings ● Print on special media ● Resize documents ● Set the print orientation ● Use watermarks ● Print on both sides of the page (manual duplex) ● Print - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 30
media, such as labels or transparencies. Always print by Size for envelopes. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Click the Paper/Quality tab. 4. In the Type is or Size is list box, select the correct media type - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 31
help provides explanations for the buttons, check boxes, and drop-down lists that are in the printer driver. It also includes instructions for performing common printing tasks, such as printing on both sides, printing multiple pages on one sheet, and printing the first page or covers on - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 32
and Other Hardware Devices (Windows XP Home). ● For Windows Vista, click Start, click Control Panel, and then click Printer. Double-click the HP Color LaserJet CP1210 Series icon to open the window, select your print job, and click Delete. If the status lights on the control panel continue to - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 33
1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Click the Printing Shortcuts tab. 4. box. 5. Click OK. NOTE: To use printer-driver default settings, select Factory Default. ENWW Create and use printing shortcuts in - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 34
Preferences. 4. Click the Finishing tab. 5. Select the Print On Both Sides (Manually) check box. 6. From the Booklet Layout drop-down list, Select Left Binding or Right Binding. 7. Click OK. 8. Print the document. The printer driver prompts you to reload the pages to print the second sides. 9. Fold - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 35
and toner usage. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Paper/Quality tab, select the print quality setting that you want to use. Select Print all Text as Black to conserve the color print cartridges. The - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 36
to set the correct media type in the printer driver. The product adjusts the fuser temperature according to the media-type setting. When media length and width guides to the size of the media. 3. On the File menu in the software program, click Print. 4. Select the driver, and then click Properties - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 37
on a different size paper, with or without scaling. Reduce or enlarge a document 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Effects tab, next to % of Actual Size, type the percentage by which you want to reduce - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 38
Set the print orientation 1. On the File menu in the software program, click Print. 2. On the Finishing tab, select either Portrait or Landscape in the Orientation section. 3. Click OK. 30 Chapter 4 Print tasks ENWW - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 39
," that is printed in the background of each page of a document. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. From the Effects tab, click the Watermarks drop-down list. 4. Click the watermark that you want to use - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 40
desktop, click Start, Settings, and then Printers (or Printers and Faxes for some Windows versions). 2. Right-click the HP Color LaserJet CP1210 Series, and select Properties. 3. Click the Configure tab. 4. In the Paper Handling section, select Allow Manual Duplexing. 5. Click OK. 6. Open the Print - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 41
You can print more than one page on a single sheet of paper. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Click the Finishing tab. 4. In the section for Document Options, select the number of pages that you want to - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 42
34 Chapter 4 Print tasks ENWW - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 43
5 Color ● Manage color ● Advanced color use ● Match colors ENWW 35 - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 44
reduces wear on the color cartridges. Automatic or manual color adjustment The Automatic color adjustment option optimizes the neutral-gray color treatment, halftones, and edge enhancements for each element in a document. For more information, see your printer driver online Help. NOTE: Automatic - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 45
level and adaptive halftoning is on. Off turns off both trapping and adaptive halftoning. Color Themes Setting description RGB Color Setting options ● Default (sRGB) instructs the printer to interpret RGB color as sRGB. The sRGB standard is the accepted standard of Microsoft and the World Wide - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 46
In the Windows environment, the Automatic and Manual color options are on the Color tab in the printer driver. Standard red-green-blue (sRGB) Standard red-green-blue (sRGB) is a worldwide color standard that HP and Microsoft developed as a common color language for monitors, input devices (scanners - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 47
your monitor: ● Print media ● Printer colorants (inks or toners, for example) ● Printing process (inkjet, press, or laser technology, for example) ● Overhead lighting ● Personal differences in perception of color ● Software programs ● Printer drivers ● Computer operating systems ● Monitors ● Video - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 48
40 Chapter 5 Color ENWW - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 49
6 Manage and maintain ● Print information pages ● Use the HP Color LaserJet CP1210 Series Toolbox software ● Manage supplies ● Replace print cartridges ● Clean the product ENWW 41 - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 50
Print information pages Use the control panel to print configuration and supplies status pages that give details about the product and its current settings. ▲ Press and hold the Resume button for two to three seconds to print a configuration page and a supplies status page. NOTE: Before you can - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 51
● Configure pop-up-alert messages. ● View troubleshooting information. ● View online documentation. View HP Color LaserJet CP1210 Series Toolbox Open HP Color LaserJet CP1210 Series Toolbox in one of these ways: ● In the Windows system tray, double-click the printer icon ( ). ● On the Windows Start - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 52
such as a jam or an empty tray. After you correct a product problem, click Refresh status to update the product status. ● Supplies Status. View of life remaining in the print cartridge and the number of pages that have been printed with the current print cartridge. This page also has links to - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 53
the product. ● User Guide. View information about product usage, warranty, specifications, and support. The user guide is available in both HTML and PDF format. ● Readme. View the product Readme document, which features important product notes. ENWW Use the HP Color LaserJet CP1210 Series Toolbox - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 54
shadows. ● Print Modes. Change the fuser, duplex, or toner modes for each media type. ● Service. Gain access to various procedures required to maintain the product. ● Save/Restore Settings. Save the product settings so you can restore them at a later date. Paper Handling Use the HP Color LaserJet - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 55
density. To darken shadow colors, increase the Shadows setting. This adjustment does not affect highlight or midtone colors. ● Restore defaults. Select Restore defaults to reset all of the density settings to the factory settings. ENWW Use the HP Color LaserJet CP1210 Series Toolbox software 47 - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 56
to customize the fuser settings for specific paper types. Changing the print modes can help resolve persistent print-quality problems. NOTE: HP recommends that you change these settings only if an HP customer support person advises you to. Paper Types Use the HP Color LaserJet CP1210 Series Toolbox - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 57
site where you can order replacement supplies. You must have HP Color LaserJet CP1210 Series Toolbox and reopen it. ● HP Instant Support. Connects to the HP Instant Support Web site. ● Product Support. Connects to the support site for the product where you can search for help with a specific problem - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 58
non-HP print cartridges Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured. NOTE: Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements. To install a new HP print cartridge, see Replace print - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 59
-quality problems can occur when using a cartridge that is depleted, resulting in waste of print media and toner from other cartridges. Replacing a print cartridge when the Replace Supplies message appears can prevent this waste. The Cartridge out override feature in the HP Color LaserJet CP1210 - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 60
Replace print cartridges 1. Open the front door. 2. Pull out the print-cartridge drawer. 3. Grasp the handle on the old print cartridge and then pull the cartridge straight up to remove it. 4. Remove the new print cartridge from the packaging. 52 Chapter 6 Manage and maintain ENWW - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 61
print cartridge. Fingerprints on the imaging drum can cause print-quality problems. 6. Insert the new print cartridge into the product. 7. Pull the tab on the left side of the print cartridge straight up to completely remove the sealing tape. Discard the sealing tape. ENWW Replace print cartridges - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 62
8. Close the print-cartridge drawer. 9. Close the front door. 10. Place the old print cartridge in the box for the new print cartridge. Follow the recycling instructions that are included in the box. 54 Chapter 6 Manage and maintain ENWW - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 63
such as toner specks or smearing. This product has a cleaning mode that can correct and prevent these types of problems. 1. Open the HP Color LaserJet CP1210 Series Toolbox. See View HP Color LaserJet CP1210 Series Toolbox on page 43. 2. Click the Help folder, and then click the Troubleshooting page - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 64
56 Chapter 6 Manage and maintain ENWW - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 65
7 Solve problems ● Basic troubleshooting checklist ● Status-light patterns ● Status-alert messages ● Jams ● Print quality problems ● Performance problems ● Product software problems ENWW 57 - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 66
Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge removed? For additional information about installation and setup, see the getting started guide. If you cannot find solutions to problems in this guide, go to www.hp.com/support/ljcp1210series. Factors - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 67
Status-light patterns NOTE: In the illustrations in the following table, the small "burst" lines around a light indicate that the light is blinking. Light status State of the product Action Initialization/Startup/Calibration While in the Startup state, the Resume, Ready, and Attention lights - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 68
to resolve the problem, see HP Customer Care on page 90. Yellow cartridge out or missing The yellow print cartridge has reached the end of life. Replace the cartridge. Make sure the cartridge is installed correctly. NOTE: If you select the option to override Replace Cartridge, the light - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 69
you select the option to override Replace Cartridge, the light stops flashing and stays lit until you replace the cartridge. Black cartridge out or missing The black print cartridge has reached the end of life. Replace the cartridge. Make sure the cartridge is installed correctly. NOTE: If - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 70
Light status State of the product Paper Out Action Load paper or other media. Manual Feed Load acceptable paper or other media. See Paper and print media on page 13. Press the Resume button to override the condition. 62 Chapter 7 Solve problems ENWW - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 71
the message persists, contact HP support. See HP Customer Care on page 90. Wait for the process to complete. A print cartridge has reached the end of could be diminished until you replace the cartridge. Press the Resume button to clear the message. Replace the print cartridge as soon as possible. - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 72
If the message persists, contact HP support. See HP Customer Care on page 90. Manual feed The product is set for manual feed mode. Load the correct media into the tray, and then press the Resume button to clear the message. Non-HP Cartridge A new, non-HP supply has been installed. This - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 73
. See Use the HP Color LaserJet CP1210 Series Toolbox software on page 43. The e-label for one of the print cartridges cannot be read or is missing. ● Reinstall the print cartridge. ● Turn the product off and then on. ● If the problem is not solved, replace the cartridge. Toner Dam Not Removed - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 74
on page 67. Unauthorized Cartridge Installed A new, non-HP supply has been installed. This message appears until an HP supply is installed or you press the Resume button. If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit. Service or repairs that are required - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 75
find the locations of jams. For instructions to clear jams, see Clear jams on page 69. 1 3 2 1 Output bin 2 Tray 1 3 Fuser Jam recovery When the Jam Recovery feature is turned on, the product reprints any pages that are damaged during a jam. Use the HP Color LaserJet CP1210 Series Toolbox to turn on - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 76
one at a time. Paper was not stored correctly. Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment. 1 If the product continues to jam, contact HP Customer Support or your authorized HP service provider. 68 Chapter 7 Solve problems ENWW - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 77
Clear jams Jam in tray 1 1. Pull out tray 1 and place it on a flat surface. 1 2 2. Remove the jammed sheet by pulling it straight out. 3. Replace tray 1. 2 1 4. Press the Resume button to continue printing. ENWW Jams 69 - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 78
Jam in fuser area 1. Open the rear door. 2. Remove any jammed sheets. NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. 3. Close the rear door. 70 Chapter 7 Solve problems ENWW - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 79
Jam in output bin 1. Look for jammed paper in the output bin area. 2. Remove any visible media. NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing. 3. Open and then close the rear door to clear the message. ENWW Jams 71 - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 80
the type of paper that you are using. Use the print-quality settings in the printer driver to prevent print-quality problems. See Print-quality settings on page 27. Use the Device Settings area in the HP Color LaserJet CP1210 Series Toolbox to adjust settings that affect print quality. See Use the - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 81
, whether you print in color or in black only. The topics that follow list the typical cause and solution for each of these examples. Problem Print is light or faded. Toner specks appear. Cause Solution The media might not meet HP specifications. One or more print cartridges might be defective - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 82
to override the Replace Cartridge message and to continue printing. Replace any low print cartridges. See Replace print cartridges on page 52. Toner smears appear on the media. The media might not meet HP specifications. Use media that meets HP specifications. If toner smears appear on - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 83
parts might have toner on them. The problem typically corrects itself after a few more pages. The paper path might need cleaning. Clean the paper path. See Clean the product on page 55. The fuser might be damaged or dirty. To determine if the fuser has a problem, open the HP Color LaserJet - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 84
media guides are not too tight or too loose against the stack. See Load paper and print media on page 19. The media might not meet HP specifications. Use a different paper, such as highquality paper that is intended for color laser printers. The printed page contains wrinkles or creases. Toner - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 85
that is intended for color laser printers. Verify that the device environment is within humidity specifications. Replace any low print cartridges. See Replace print cartridges on page 52. Replace any low print cartridges. See Replace print cartridges on page 52. ENWW Print quality problems 77 - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 86
. If possible, avoid using extremely light or extremely dark colors. The media might not meet HP specifications. Use a different paper, such as highquality paper that is intended for color laser printers. The finish on the printed color page is inconsistent. The media might be too rough. Use - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 87
the HP Color LaserJet CP1210 Series Toolbox to troubleshoot print-quality problems From the HP Color LaserJet CP1210 Series Toolbox software you can print a page that helps identify which print cartridge is causing the problem. The print-quality troubleshooting page prints five bands of color, which - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 88
. The USB cable might be defective or incorrectly connected. Other devices are running on your computer. If the problem persists, you might need to replace the pickup rollers and the separation pad. See HP Customer Care on page 90. Clear the jam. See Jams on page 67. ● Disconnect the USB cable at - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 89
Product software problems Problem Solution A printer driver for the product is not visible in the Printer folder ● Reinstall the product software. Verify that all of the cables are correctly seated and within specifications. This includes the USB and power cables. Try a new cable. ENWW - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 90
82 Chapter 7 Solve problems ENWW - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 91
● To order supplies in the U.S., go to www.hp.com/sbso/product/supplies. ● To order supplies worldwide, go to www.hp.com/ghp/buyonline.html. ● To order supplies in Canada, go to www.hp.ca/catalog/supplies. ● To order supplies in Europe, go to www.hp.com/go/ljsupplies. ● To order supplies in Asia - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 92
contact an HP-authorized service or support provider. Order directly through the HP Color LaserJet CP1210 Series Toolbox software HP Color LaserJet CP1210 Series Toolbox software is a printer management tool designed to make printer configuration, monitoring, supplies ordering, troubleshooting, and - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 93
parts and replacement supplies Part Part number Type/size Print cartridges CB540A Black print cartridge For information about the yield for the cartridges, see www.hp.com/go/ pageyield. Actual yield depends on specific use. CB541A CB542A CB543A Cyan print cartridge Yellow print cartridge - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 94
sheets HP Brochure Laser Paper, matte (letter) Q2546A 300 sheets HP Presentation laser paper, glossy Q6549A 100 sheets HP Photo Paper, matte (letter) HPL285R 500 sheets Reference materials 5851-1468 HP Color Laser Paper (letter) HP LaserJet Printer Family Print Media Specification Guide - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 95
B Service and support ENWW 87 - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 96
Hewlett-Packard limited warranty statement HP PRODUCT HP Color LaserJet CP1215/CP1515/CP1518 Series printers DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 97
environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 98
800-446-0522. HP Color LaserJet CP1210 Series Toolbox To check the device status and settings and view troubleshooting information and online documentation, use the HP Color LaserJet CP1210 Series Toolbox. You must have performed a full software installation 90 Appendix B Service and support ENWW - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 99
in order to use the HP Color LaserJet CP1210 Series Toolbox. See Use the HP Color LaserJet CP1210 Series Toolbox software on page 43. ENWW HP Customer Care 91 - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 100
wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. HP Care Pack™ Services and Service Agreements HP has various service and support options that meet - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 101
Remove all four print cartridges and ship separately. 2. Use the original shipping container and packing material, if possible. If you have already disposed of the packing material, contact a local mailing service for information about repacking the printer. HP recommends insuring the equipment for - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 102
for service. If standard repair prices do not apply, a minimum purchase order is required. Standard repair prices can be obtained by contacting an HP-authorized repair center. Authorized signature: Phone: Billing address: Special billing instructions: 94 Appendix B Service and support ENWW - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 103
C Specifications ● Physical specifications ● Operating-environment specifications ● Electrical specifications ● Power-consumption specifications ● Acoustic emissions ● Paper and print media specifications ● Skew specifications ENWW 95 - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 104
mm (15.7 inches) Weight 18.20 kg (40.02 lb) Operating-environment specifications Environment Temperature Humidity Altitude Recommended 17° to 25°C (62.6° to 77°F) 20% based on preliminary data. See www.hp.com/support/ ljcp1210series for current information. 96 Appendix C Specifications ENWW - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 105
V (+/-10%) 50 to 60 Hz (+/-2 Hz) 2.5 A Power-consumption specifications Table C-1 Power consumption (average, in watts)1 Product Model Printing2 Ready Sleep Off Heat outputReady (BTU/ hour) HP Color LaserJet CP1210 Series printer 290 12 12 0.0 41 1 The power consumption reflects the - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 106
printing speed is 8 ppm for color printing and 12 ppm for monochrome printing. NOTE: These values are based on preliminary data. See www.hp.com/support/ ljcp1210series for current information. Paper and print media specifications For information about the supported paper and print media, see Paper - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 107
D Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Safety statements ENWW 99 - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 108
a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are installed and used in accordance with the instructions, it may cause harmful interference to radio : Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 109
Hewlett-Packard instructions are included in every new HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further when you return multiple cartridges together rather than separately. HP is committed to providing inventive, high-quality products and services - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 110
The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (two to eight cartridges) 1. Package each HP LaserJet print cartridge in its original box - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 111
recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Material Safety Data Sheet substances (for example, toner) can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ globalcitizenship/ - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 112
Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP Color LaserJet CP1215/CP1515/CP1518 Series Regulatory Model:2) Product Options: Toner Cartridges: BOISB-0603-00 All CB540A - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 113
as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance laser beam cannot escape during any phase of normal user operation. WARNING! Using controls, making adjustments, or performing procedures other than those specified in this user guide - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 114
for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet CP1215/CP1515/CP1518 Series, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 115
Substances Table (China) Table D-1 部件名称 铅 (Pb) 汞 (Hg) 镉 (Cd) 打印引擎 X O X 控制面板 O O O 塑料外壳 O O O X O O 碳粉盒 X O O 六价铬 (Cr(VI PBB PBDE) X O O O O O O O O O O O O O O O SJ/T11363-2006 X SJ/T11363-2006 NOTE ENWW Safety statements 107 - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 116
108 Appendix D Regulatory information ENWW - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 117
maintenance agreements 92 online 90 service information form 94 D declaration of conformity 104 density settings 47 Device Settings tab HP Color LaserJet CP1210 Series Toolbox 46 disposal, end-of-life 102 documentation 86 dots per inch (dpi) HP ImageREt 2400 38 specifications 2 dots, troubleshooting - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 118
agreements 92 maintenance agreements 92 matching colors 39 material restrictions 102 Material Safety Data Sheet (MSDS) 103 media curled, troubleshooting 76 document size, selecting 29 pages per sheet 33 specification guide 86 supported sizes 15 wrinkled 76 media settings HP Color LaserJet CP1210 - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 119
cartridges, accessing 3 print density settings 47 Print Document On 29 print media supported 15 print modes HP Color LaserJet CP1210 Series Toolbox 48 print quality HP Color LaserJet CP1210 Series Toolbox 47 HP ImageREt 2400 38 settings 27 troubleshooting 72 troubleshooting page 79 printer drivers - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 120
, HP 92 T technical support maintenance agreements 92 online 90 service information form 94 temperature specifications 96 text, troubleshooting misformed characters 75 toner loose, troubleshooting 74 scatter, troubleshooting 76 smeared, troubleshooting 74 specks, troubleshooting 73 toner cartridges - HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 121
- HP CP1215 | HP Color LaserJet CP1210 Series - User Guide - Page 122
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HP Color LaserJet CP1210 Series Printer
User Guide