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HP CP1518ni HP Color LaserJet CP1510 Series - Software Technical Reference - Page 329

File to E-mail utility, Manual scrubber, E-mail, FileToEmail.exe, Send To, Mail Recipient - service manual

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Engineering details File to E-mail utility The File to E-mail utility collects the data specified in an .INI file and then attaches the data files to an e-mail that can be sent to HP Customer Support to assist troubleshooting. The utility runs on the computer, but does not interact with the product. The tool is included on the installer CD, but is not copied to the computer during the software installation. HP Customer Support can also send the utility by e-mail or by posting it to an HP Web site. The tool is compatible with Windows 2000, Windows XP, and Windows Vista. The File to E-mail utility runs with any MAPI-compliant e-mail applications. It does not run with Webbased e-mail services such as Yahoo, Hotmail, or AOL. Depending on the speed of the computer, it might take a few minutes for the utility to gather the log files and attach them to an e-mail message. The File to E-mail utility consists of two files that are located in the util folder on the product printingsystem software CD: ● util\CCC\FiletoEmail\FileToEmail.exe ● util\CCC\FiletoEmail\FileToEmail.ini To use the File to E-mail utility, copy these files to the desktop, navigate to them in Explorer, and doubleclick FileToEmail.exe to open the utility. The utility generates files, opens an e-mail message, and attaches the files so that you can send them to the system administrator. If the File to E-mail utility is not successful for any reason (for instance, if you cancel the new message or you are using Web-based e-mail software), all the files are copied to a folder on the desktop that is named HpCCC, possibly with strings of zeros attached to the end. You can zip these files and e-mail them separately. Manual scrubber NOTE: The scrubber runs automatically as part of the uninstall process. The scrubber can also be run manually. If the installer fails and troubleshooting efforts have not solved the problem, use the scrubber utility to remove files. The scrubber utility is located on the printing-system software CD in the following folder: util\CCC E-mail If e-mail messages fail to be sent, try following these steps: 1. Open Windows Microsoft Explorer or Internet Explorer and navigate to the file. 2. Right-click the file, select Send To, and then click Mail Recipient. If this method fails, check the MAPI mail setup. The MAPI setup is a third-party issue. ENWW Troubleshooting 305

Section	Page
Purpose and scope	25
Introduction	25
Software technical reference overview	26
Product comparison	27
Product features	27
Documentation availability and localization	29
Software availability and localization	34
Printing-system software on the Web	35
In-box printing-system software CDs	35
CD versions	35
Software Description	39
Introduction	39
Windows printing-system software	40
Printing system and installer	40
HP Color LaserJet CP1510 Series printing-system software CD for MS Windows systems	40
HP Color LaserJet CP1510 Series Animated Getting Started Guide	40
HP Color LaserJet CP1510 Series printing-system CD browser	41
Installer features	43
HP Color LaserJet CP1510 Series print drivers	44
Select the best print driver	44
Complete LaserJet printing system	45
HP PCL 6	45
Print Data Optimization	45
PS Emulation	45
HP universal print driver	46
HP LaserJet printing system	46
HP print drivers	46
Driver version numbers for MS Windows operating systems	47
HP driver diagnostic printer check tool	48
Advanced color use	49
HP ColorSphere toner	49
HP ImageREt 3600	49
Media selection	49
Color options	49
Standard red-green-blue (sRGB)	49
Match colors	51
Use HP ToolboxFX to print the Microsoft Office Basic Colors palette	51
HP Basic Color Match tool	52
Use HP ToolboxFX to download the HP Basic Color Match tool	52
HP Easy Printer Care	53
HP ToolboxFX	54
HP ToolboxFX Overview	54
Starting the HP ToolboxFX	54
Structure	54
Opening screen	55
System requirements	55
Key features	55
HP device pop-up alert messages	55
System-tray icon alert	56
E-mail alert	56
HP ToolboxFX folders	56
Status folder	57
Device Status	58
Supplies Status	59
Device Configuration	61
Network Summary	65
Print Info Pages	67
Color Usage Job Log	68
Event Log	68
Alerts folder	69
Set up Status Alerts	70
Set up E-mail Alerts	74
Product Information folder	77
Demonstration Pages	78
Help folder	78
Troubleshooting	79
Paper and Print Media	81
Color Printing Tools	81
Animated Demonstrations	82
User Guide	83
Device Settings folder	83
Device Information	85
Paper Handling	86
Printing	87
PCL5c	87
PostScript	88
Photo	88
Print Quality	89
Print Density	89
Paper Types	91
Extended Print Modes screen	92
System Setup	95
Save/Restore Settings	96
Password	97
Network Settings folder	97
Network Summary	99
IPv4 Configuration	101
IPv6 Configuration	102
Network Identification	103
Advanced	105
SNMP	106
Other screens	107
About HP ToolboxFX dialog box	107
HP Instant Support	108
Support and Troubleshooting	108
Product Registration	108
Shop for Supplies	108
HP Solution Center	109
Status button	109
Recycle button	110
Home page	110
Utilities button	110
Help page	110
Shopping page	111
Settings page	111
HP Embedded Web Server	112
Status tab	112
Device Status	113
Supplies Status	113
Device Configuration page	115
Network Summary page	119
Print Info Pages	121
Color Usage Job Log	121
Event Log page	122
Settings tab	122
Device Information page	123
Paper Handling page	123
Printing	124
PCL5c	124
PostScript	125
Photo	125
Print Quality page	126
Print Density page	126
Paper Types page	127
Extended Print Modes	128
System Setup page	131
Service page	131
Password page	132
Networking tab	132
Network Summary	133
IPv4 Configuration	134
IPv6 Configuration	135
Network Identification	135
Advanced page	137
SNMP page	137
HP Customer Participation Program	138
Optional software	139
HP Photosmart Essential	139
Universal Print Driver	139
Basic Color Match	139
HP Easy Printer Care	139
HP SmartWeb Printing	139
Font support	141
Basic fonts	141
Default fonts	141
Installing Windows printing-system components	147
Introduction	147
Supported operating systems for Windows	148
Windows operating system requirements	148
Install Overview	149
Software installation types for Windows	149
Installation options	150
Microsoft Windows general installation overview	151
Animated Getting Started Guide (GSG)	151
Setup and installation instructions	151
Animated GSG dialog boxes	152
Unsupported operating system dialog box	158
Microsoft Windows installation for direct connections	158
Recommended Install — Easy Install option	159
Recommended Install — Advanced Install option	159
Express Install — Express USB Install option	160
Microsoft Windows installation for computers on a network	160
Network setup	160
General Windows installation instructions for network-connected computers	161
Recommended Install — Easy Install option	161
Recommended Install — Advanced Install opton	162
Express Install — Express Network Install option	164
Install drivers using a CD	164
Modify an existing installation	165
Detailed Microsoft Windows installation instructions	167
Printing-system software installation for Microsoft Windows	167
Install optional software	183
Install More Software	183
Recommend Install	184
HP Photosmart Essential	184
Universal Print Driver	184
Basic Color Match	185
HP Easy Printer Care	185
HP Smart Web Printing	185
Marketing Resource software	185
User uninstall software	186
Uninstall instructions for Windows	186
Uninstall a Recommended or Express installation	186
Use the product software Uninstall component (recommended)	186
Use the Windows Add or Remove Programs component	186
Use the printing-system software CD	187
Uninstall a printer-driver only installation	187
HP PCL 6, PS emulation drivers, and UPD for Windows	189
Introduction	189
Change the printer driver settings for Windows	190
Printing Preferences driver tabs	190
Properties driver tabs	191
Help system	192
“What's this?” Help	192
Context-sensitive Help	192
Constraint messages	192
Advanced tab features	194
Paper/Output settings	194
Copy Count setting	195
Graphic settings	195
Image Color Management settings	195
TrueType Font settings	196
Document Options	196
Advanced Printing Features	196
PostScript Options (PS Emulation only)	196
PostScript Output option	197
TrueType Font Download option	198
PostScript Language Level	198
Send PostScript Error Handler	198
Printer Features	198
Print All Text as Black	198
Send TrueType as Bitmap	198
Raster Compression	199
Print Data Optimization	199
Layout Options	200
Printing Shortcuts tab	201
Factory Defaults	202
General Everyday Printing	202
Envelopes	204
Cardstock/Heavy	205
Glossy/Presentation	207
Snapshot	208
Labels	209
Transparencies	210
Document preview image	211
Paper/Quality tab features	213
Paper Options	214
Paper size:	214
Custom Paper Size	215
Name	215
Paper Size	216
Units	216
Custom width and height control limits	216
Paper source:	217
Paper type:	218
Special pages	220
Covers	220
Print pages on different paper	221
Document preview image	222
Print Quality group box	222
Print Quality drop-down menu	222
HP real life technologies	223
Remove red eye checkbox	223
Effects tab features	224
Resizing Options group box	224
Actual Size setting	225
Print Document On setting	225
Scale to Fit option	225
% of actual size option	226
Document preview image	227
Watermarks group box	227
Current watermarks	228
Watermark message	229
Message angle	229
Font attributes	229
Name drop-down menu	230
Color drop-down menu	230
Shading drop-down menu	231
Size spin box	231
Style drop-down menu	231
Default settings	231
Finishing tab features	232
Document Options	232
Print on Both Sides (Manually) check box	233
Manually printing on both sides	233
Flip Pages Up option	235
Booklet layout drop-down menu	236
Book and booklet printing	236
Printing a booklet	236
Printing a book	236
Pages per Sheet drop-down menu	236
Print Page Borders check box	237
Page Order drop-down menu	237
Document preview image	238
Orientation group box	238
Portrait option button	238
Landscape option button	239
Rotate by 180 degrees check box	239
Mirror Image check box (PS Emulation only)	239
Color tab features	240
Color Options	240
Automatic	241
Manual	241
Color Themes	243
Document preview image	244
Services tab features	245
Internet Services	245
Device Settings tab features	247
Form to Tray Assignment	250
Font Substitution Table	251
External Fonts	251
Installing external fonts	252
Removing external fonts	253
Installable Options	253
Allow Manual Duplexing	253
Printer Memory	253
PS Emulation Device Settings	253
Available PostScript Memory	254
Output Protocol	254
Send Ctrl-D Before Each Job	255
Send Ctrl-D After Each Job	255
Convert Gray Text to PostScript Gray	255
Convert Gray Graphics to PostScript Gray	255
Add Euro Currency Symbol to PostScript Fonts	255
Job Timeout	255
Wait Timeout	255
Minimum Font Size to Download as Outline	256
Maximum Font Size to Download as Bitmap	256
Postscript Passthrough	256
JPEG Passthrough	256
About tab features	257
Macintosh Software and Utilities	259
Introduction	259
Supported operating systems for Macintosh	260
Macintosh system requirements	260
Hardware requirements	260
Supported print drivers for Macintosh	260
Change printer-driver settings for Macintosh	260
Supported software components for Macintosh	262
Software components for Macintosh	262
Software component availability for Macintosh	263
Printing-system software	264
Availability	264
Printing-system software on the Web	264
Printing-system software	265
Software component availability	265
In-box printing-system software CDs	265
Macintosh partition	265
CD versions	265
Macintosh installation instructions	267
Macintosh component descriptions	267
HP LaserJet PPDs	267
PDEs	267
HP Embedded Web Server (HP EWS)	268
Install notes (Readme file)	268
Online help	268
Install the Macintosh printing system	268
General installation for Macintosh operating systems	268
Detailed Mac OS X installation	269
Main Install dialog sequence	269
Printer setup	274
Set up a printer with Mac OS X V10.2.8 or later	274
Troubleshooting the printer setup	278
Supported utilities for Macintosh	279
HP Embedded Web Server Device Configuration	279
Access to the HP EWS	279
Status tab	280
Device Status	281
Supplies Status	281
Device Configuration page	283
Network Summary page	287
Print Info Pages	289
Color Usage Job Log	289
Event Log page	290
Settings tab	290
Device Information page	290
Paper Handling page	291
Printing	292
PCL5c	292
PostScript	293
Photo	293
Print Quality page	294
Print Density page	294
Paper Types page	295
Extended Print Modes	296
System Setup page	299
Service page	299
Password page	300
Networking tab	300
Network Summary	301
IPv4 Configuration	302
IPv6 Configuration	303
Network Identification	303
Advanced page	305
SNMP page	305
Use features in the Macintosh printer driver	306
Print	306
Create and use printing presets in Macintosh	306
Resize documents or print on a custom paper size	306
Use watermarks	306
Print multiple pages on one sheet of paper in Macintosh	307
Print on both sides of the page (duplex printing)	307
Use the Services menu	308
Macintosh readme	309
Hewlett-Packard Color LaserJet CP1510 Series Install Notes	309
I. INSTALLATION INSTRUCTIONS	309
INSTALLING SOFTWARE ON MACINTOSH 10.2.X AND LATER	309
USB installation instructions	309
Network installation	309
II. LATE BREAKING INFORMATION	310
III. TECHNICAL ASSISTANCE	310
Engineering details	311
Introduction	311
Supported paper and print media tables	312
Special paper and print media guidelines table	314
Sizes (min & max) and supported paper by tray	315
Media attributes and commands	316
Media types and sizes	316
Custom paper sizes	318
Windows Install Notes/Readme	319
Hewlett-Packard Color LaserJet CP1510 Series Printer Install Notes	319
I. INTRODUCTION	319
PURPOSE OF THIS DOCUMENT	319
WHO NEEDS THIS SOFTWARE?	320
OVERVIEW OF THE PRINTING-SYSTEM COMPONENTS	320
End-user software components for Recommended installs (Easy and Advanced installs)	320
Drivers	320
Software programs	320
HP ToolboxFX	321
End-user software components for Express USB and Express Network installs	321
Drivers	321
Product documentation	321
II. LATE-BREAKING INFORMATION	322
KNOWN ISSUES AND WORKAROUNDS	322
General	322
Windows Sharing	322
HP ToolboxFX	323
Upgrading Windows	323
III. INSTALLATION INSTRUCTIONS	323
INSTALLING SOFTWARE ON WINDOWS 2000, 2003 SERVER, XP AND WINDOWS VISTA	323
Recommended installation from a CD-ROM (network and USB)	323
Express Install for Windows 2000, Server 2003, XP and Vista (installs only the printer driver and st ...	323
INSTALLING SOFTWARE ON MACINTOSH OS 10.2.8, 10.3X, AND 10.4.X AND LATER	324
USB installation instructions	324
Network installation instructions	324
IV. UNINSTALLATION INSTRUCTIONS	325
WINDOWS UNINSTALLER	325
ADD/REMOVE PROGRAMS	325
V. TECHNICAL ASSISTANCE	326
V. LEGAL STATEMENTS	326
TRADEMARK NOTICES	326
WARRANTY AND COPYRIGHT	326
Troubleshooting	327
Port communication	327
Overview	327
USB port connections	327
Device conflicts in Windows	327
Open the Windows Device Manager	327
Check for product conflicts	328
Guidelines for troubleshooting and resolving product conflicts	328
Installed product	328
File to E-mail utility	329
Manual scrubber	329
E-mail	329

Match case Limit results 1 per page

File to E-mail utility

The File to E-mail utility collects the data specified in an .INI file and then attaches the data files to an

e-mail that can be sent to HP Customer Support to assist troubleshooting. The utility runs on the

computer, but does not interact with the product.

The tool is included on the installer CD, but is

not

copied to the computer during the software installation.

HP Customer Support can also send the utility by e-mail or by posting it to an HP Web site.

The tool is compatible with Windows 2000, Windows XP, and Windows Vista.

The File to E-mail utility runs with any MAPI-compliant e-mail applications. It does not run with Web-

based e-mail services such as Yahoo, Hotmail, or AOL.

Depending on the speed of the computer, it might take a few minutes for the utility to gather the log files

and attach them to an e-mail message.

The File to E-mail utility consists of two files that are located in the util folder on the product printing-

system software CD:

●

<CD-ROM drive>util\CCC\FiletoEmail\FileToEmail.exe

●

<CD-ROM drive>util\CCC\FiletoEmail\FileToEmail.ini

To use the File to E-mail utility, copy these files to the desktop, navigate to them in Explorer, and double-

click

FileToEmail.exe

to open the utility. The utility generates files, opens an e-mail message, and

attaches the files so that you can send them to the system administrator.

If the File to E-mail utility is not successful for any reason (for instance, if you cancel the new message

or you are using Web-based e-mail software), all the files are copied to a folder on the desktop that is

named HpCCC, possibly with strings of zeros attached to the end. You can zip these files and e-mail

them separately.

Manual scrubber

NOTE:

The scrubber runs automatically as part of the uninstall process. The scrubber can also be run

manually.

If the installer fails and troubleshooting efforts have not solved the problem, use the scrubber utility to

remove files.

The scrubber utility is located on the printing-system software CD in the following folder:

<CD-ROM drive>util\CCC

E-mail

If e-mail messages fail to be sent, try following these steps:

Open Windows Microsoft Explorer or Internet Explorer and navigate to the file.

Right-click the file, select

Send To

, and then click

Mail Recipient

If this method fails, check the MAPI mail setup. The MAPI setup is a third-party issue.

ENWW

Troubleshooting

305

Engineering details