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Paper-handling problems

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Paper-handling problems Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media Specification Guide. For ordering information, see Supplies and accessories on page 181. For paper specifications for this printer, see Supported paper and print media sizes on page 61. Printer feeds multiple sheets Cause Solution The tray is overfilled. Remove excess media from the tray. The paper exceeds the maximum stack-height indicator mark Open the tray and verify that the media stack is below the in the tray (trays 2 or 3). maximum stack-height mark. The paper is sticking together. Remove the media, flex it, rotate it 180 degrees, or flip it over, and then reload it into the tray. The media does not meet the specifications for this printer. Paper is being used in a high-humidity environment. NOTE: Do not fan paper. Fanning can create static electricity, which can cause paper to stick together. Use only media that meets HP paper specifications for this printer. See Supported paper and print media sizes on page 61. Use another type of paper. Printer feeds incorrect page size Cause Solution The correct size paper is not loaded in the tray. Load the correct size paper in the tray. The correct size of media is not selected in the software program or printer driver. Confirm that the settings in the program and printer driver are appropriate, because the program settings override the printerdriver and control-panel settings, and the printer-driver settings override the control-panel settings. The correct size or media for tray 1 is not selected on the printer At the control panel, select the correct size for tray 1. control panel. The media size is not configured correctly for the tray. Print a configuration page or use the control panel to determine the size for which the tray is configured. Printer pulls from an incorrect tray Cause Solution You are using a driver for a different printer. The specified tray is empty. Use a driver for this printer. Load media in the specified tray. The tray behavior for the requested tray is set to FIRST in the Change the setting to EXCLUSIVELY. SYSTEM SETUP submenu of the CONFIGURE DEVICE menu. 160 Chapter 11 Problem solve ENWW

Section	Page
Printer basics	13
Product comparison	14
Product features	15
Product walkaround	17
Control panel	21
Control-panel overview	22
Control-panel indicator lights	23
Display	23
Control-panel menus	25
Retrieve Job menu	26
Information menu	27
Paper Handling menu	28
Configure Device menu	29
Printing sub-menu	29
Print Quality sub-menu	31
System Setup sub-menu	32
I/O sub-menu	35
Resets sub-menu	35
Diagnostics menu	37
Change control-panel configuration settings	38
Tray Behavior menu options	38
Set the Use Requested Tray feature	38
Set the Manually Feed Prompt feature	39
Set the PS Defer Media feature	39
Set the Use Another Tray feature	39
Set the Size/Type Prompt feature	39
Set the Duplex Blank Pages feature	40
Set the Display Brightness feature	40
Personality feature	40
Clearable Warnings feature	41
Auto Continue feature	41
Replace Supplies feature	42
Jam Recovery feature	42
Language feature	43
Use the printer control panel in shared environments	44
Software for Windows	45
Supported operating systems for Windows	46
Supported printer drivers for Windows	47
Select the correct printer driver for Windows	48
Priority for print settings	49
Change printer-driver settings for Windows	50
Install the Windows software	51
Install Windows software for direct connections	51
Install Windows software for networks	51
Software installation types for Windows	52
Remove software for Windows	53
Supported utilities	54
HP Web Jetadmin	54
Embedded Web server	54
HP Easy Printer Care Software	54
Other components and utilities	55
Software for other operating systems	56
Use the product with Macintosh	57
Software for Macintosh	58
Supported operating systems for Macintosh	58
Supported printer drivers for Macintosh	58
Priority for print settings for Macintosh	58
Change printer-driver settings for Macintosh	58
Software installation types for Macintosh	59
Install Macintosh software for direct connections (USB)	59
Install Macintosh software for networks	59
Remove software from Macintosh operating systems	60
Supported utilities for Macintosh	60
Embedded Web server	60
Use features in the Macintosh printer driver	61
Create and use printing shortcuts in Macintosh	61
Resize documents or print on a custom paper size	61
Print a cover page	61
Use watermarks	62
Print multiple pages on one sheet of paper in Macintosh	62
Print on both sides of the page (duplex printing)	63
Set the color options	63
Use the Services menu	64
Connectivity	65
USB configuration	66
Connect the USB cable	66
Network configuration	67
Connect the network cable	67
Configure the network product	67
Manually configure TCP/IP parameters from the printer control panel	67
Set the IP address	67
Set the subnet mask	68
Set the default gateway	68
Disable network protocols (optional)	69
Disable IPX/SPX	69
Disable AppleTalk	69
Disable DLC/LLC	70
Enhanced I/O (EIO) configuration	70
HP Jetdirect EIO print servers	70
Paper and print media	71
Understand paper and print media use	72
Supported paper and print media sizes	73
Custom paper sizes	74
Special paper or print media guidelines	75
Load media	76
Load tray 1 (multipurpose tray)	76
Load paper in tray 1	76
Load envelopes in tray 1	78
Load tray 2	80
Load tray 3	82
Configure trays	85
Configure the size	85
Configure the type	85
Configure tray 1 for custom paper	85
Configure tray 1 for envelopes	86
Configure tray 2 or tray 3 for custom paper	87
Automatic media type sensing (auto sense mode)	88
Tray 1 sensing	88
Tray 2 or tray 3 sensing	89
Use product features	91
Sleep Delay and Sleep Mode features	92
Set the sleep delay	92
Disable or enable sleep mode	92
Manage stored jobs	93
Print tasks	95
Media type and tray loading	96
Access the printer driver	98
Control print jobs	99
Source	99
Type and Size	99
Cancel a print job	100
Cancel the current print job from the printer control panel	100
Cancel the current print job from the software program	100
Use different paper and print covers	101
Print a blank first page	102
Use watermarks	103
Create and use printing shortcuts in Windows	104
Resize documents	105
Set a custom paper size from the printer driver	106
Print on both sides of the paper (duplex printing)	107
Use automatic duplex printing	107
Control-panel settings for automatic 2-sided printing	107
Print on both sides manually	108
Options for binding 2-sided printing jobs	108
Print multiple pages on one sheet of paper in Windows	109
Setting the color options	110
Using the HP Digital Imaging Options dialog box	111
Use the Services tab	112
Color	113
Use color	114
HP ImageREt	114
Media selection	114
Color options	114
Standard red-green-blue (sRGB)	114
Print in four colors (CMYK)	115
CMYK ink-set emulation (PostScript only)	115
Manage color	116
Print in Grayscale	116
Automatic or manual color adjustment	116
Manual color options	116
Color access and control	117
Match colors	119
Sample book color matching	119
Print color samples	119
Manage and maintain	121
Information pages	122
Configure e-mail alerts	124
Use the embedded Web server	125
Access the embedded Web server by using a network connection	125
Embedded Web server sections	125
Use HP Easy Printer Care Software	128
Supported operating systems	128
Open HP Easy Printer Care Software	128
HP Easy Printer Care Software sections	128
Use the HP Printer Utility for Macintosh	130
Open the HP Printer Utility	130
HP Printer Utility features	130
Manage supplies	132
Supplies life	132
Approximate print-cartridge replacement intervals	132
Check the print-cartridge life	132
Print-cartridge storage	133
HP print cartridges	133
Non-HP print cartridges	133
Print-cartridge authentication	134
HP fraud hotline and Web site	134
Replace supplies and parts	135
Supply replacement guidelines	135
Change print cartridges	135
Clean the printer	138
Clean the printer using the printer control panel	138
Manage memory	139
Install memory DIMMs	139
Enable memory	142
Verify the DIMM installation	142
Problem solve	143
Basic troubleshooting checklist	144
Factors that affect printer performance	144
Control-panel messages	145
Common causes of jams	160
Clear jams	161
Jam locations	161
Jam recovery	161
Clear jams from input trays	162
Clear jams from inside the product	165
Clear jams from the duplexer	169
Paper-handling problems	172
Diagnostic test pages	177
Printer response problems	178
Printer control-panel problems	181
Color-printing problems	182
Incorrect printer output	184
Printer output problems	184
Guidelines for printing with different fonts	185
Macintosh problems	186
Software program problems	189
Print-quality troubleshooting	190
Print-quality problems associated with media	190
Overhead transparency defects	190
Print-quality problems associated with the environment	191
Print quality problems associated with jams	191
Print-quality problems associated with toner buildup inside the printer	191
Print-quality-troubleshooting pages	191
Calibrate the printer	192
Supplies and accessories	193
Parts and supplies	194
Ordering by using the embedded Web server	195
Service and support	197
Hewlett-Packard limited warranty statement	198
Customer self repair warranty service	199
Limited warranty for print cartridges and image drums	200
Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement	201
Customer support	202
HP maintenance agreements	203
On-site service agreements	203
Next-day on-site service	203
Weekly (volume) on-site service	203
Extended warranty	203
Repack the printer	204
Printer specifications	205
Physical specifications	205
Electrical specifications	206
Power-consumption specifications	207
Acoustic specifications	208
Operating-environment specifications	209
Regulatory information	211
FCC statement	212
Environmental stewardship	213
Protecting the environment	213
Ozone production	213
Power consumption	213
Toner consumption	213
Paper use	213
Plastics	213
HP LaserJet print supplies	213
Return and recycling instructions	214
United States and Puerto Rico	214
Multiple returns (two to eight cartridges)	214
Single returns	214
Shipping	214
Non-US returns	214
Paper	214
Material restrictions	214
Disposal of waste equipment by users in private households in the European Union	215
Material Safety Data Sheet (MSDS)	215
For more information	216
Declaration of conformity	217
Country/region specific statements	218
Laser safety	218
Canadian DOC regulations	218
VCCI statement (Japan)	218
Power cord statement (Japan)	218
EMI statement (Korea)	218
EMI statement (Taiwan)	218
Laser statement for Finland	219
Substances Table (China)	220

Match case Limit results 1 per page

Paper-handling problems

Use only media that meets the specifications outlined in the

HP LaserJet Printer Family Print Media

Specification Guide

. For ordering information, see

Supplies and accessories

on page

181

For paper specifications for this printer, see

Supported paper and print media sizes

on page

Printer feeds multiple sheets

Cause

Solution

The tray is overfilled.

Remove excess media from the tray.

The paper exceeds the maximum stack-height indicator mark

in the tray (trays 2 or 3).

Open the tray and verify that the media stack is below the

maximum stack-height mark.

The paper is sticking together.

Remove the media, flex it, rotate it 180 degrees, or flip it over,

and then reload it into the tray.

NOTE:

Do not fan paper. Fanning can create static

electricity, which can cause paper to stick together.

The media does not meet the specifications for this printer.

Use only media that meets HP paper specifications for this

printer. See

Supported paper and print media sizes

on page

Paper is being used in a high-humidity environment.

Use another type of paper.

Printer feeds incorrect page size

Cause

Solution

The correct size paper is not loaded in the tray.

Load the correct size paper in the tray.

The correct size of media is not selected in the software

program or printer driver.

Confirm that the settings in the program and printer driver are

appropriate, because the program settings override the printer-

driver and control-panel settings, and the printer-driver settings

override the control-panel settings.

The correct size or media for tray 1 is not selected on the printer

control panel.

At the control panel, select the correct size for tray 1.

The media size is not configured correctly for the tray.

Print a configuration page or use the control panel to determine

the size for which the tray is configured.

Printer pulls from an incorrect tray

Cause

Solution

You are using a driver for a different printer.

Use a driver for this printer.

The specified tray is empty.

Load media in the specified tray.

The tray behavior for the requested tray is set to

FIRST

in the

SYSTEM SETUP

submenu of the

CONFIGURE DEVICE

menu.

Change the setting to

EXCLUSIVELY

160

Chapter 11

Problem solve

ENWW