HP CP3505 HP Color LaserJet CP3505 Series Printers - User Guide - Page 186
Macintosh problems
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Macintosh problems This section lists problems that can occur when using Mac OS X. The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The printer software might not have been installed or was installed incorrectly. The PPD file is corrupt. Make sure that the printer PPD file is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/ .lproj, where is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. Delete the PPD file from the following hard-drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where is the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions. The printer name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup Utility. Cause Solution The printer might not be ready. Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. The wrong connection type might be selected. The wrong printer name, IP address, or Rendezvous host name is being used. The interface cable might be defective or of poor quality. Make sure that USB, IP Printing, or Rendezvous is selected, depending on the type of connection. Print a configuration page. Verify that the printer name, IP address, or Rendezvous host name on the configuration page matches the printer name, IP address, or Rendezvous host name in the Print Center or Printer Setup Utility. Replace the interface cable with a high-quality cable. The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility. Cause Solution The printer might not be ready. Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. The printer software might not have been installed or was installed incorrectly. Make sure that the printer PPD file is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/ .lproj, where is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. 174 Chapter 11 Problem solve ENWW