HP CP4525dn HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G
HP CP4525dn - Color LaserJet Enterprise Printer Manual
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- HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 1
COLOR LASERJET ENTERPRISE CP4020/CP4520 SERIES PRINTER User Guide CP4025n CP4025dn CP4525n CP4525dn CP4525xh - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 2
- HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 3
HP Color LaserJet Enterprise CP4020-CP4520 Series Printer User Guide - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 4
warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP ® is Pantone, Inc's checkstandard trademark for color. UNIX® is a registered trademark of The - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 5
this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 6
iv Conventions used in this guide ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 7
menu ...32 Resets menu ...40 Diagnostics menu ...40 Service menu ...42 3 Software for Windows Supported operating systems for Windows 44 Supported printer drivers for Windows 45 Select the correct printer driver for Windows 46 HP Universal Print Driver (UPD 46 UPD installation modes 47 ENWW v - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 8
the page (duplex printing) with Mac 62 Store jobs with Mac ...62 Set the color options with Mac 63 Use the Services menu with Mac 63 5 Connect the product Supported network operating systems 66 Printer sharing disclaimer 66 Connect with USB ...67 CD installation ...67 Connect to a network ...68 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 9
75 Manually configure IPv6 TCP/IP parameters from the control panel 76 Link speed and duplex settings 77 6 Paper and print media Understand paper use ...80 Special paper guidelines ...80 Change the printer driver to match the paper type and size 82 Supported paper sizes ...83 Supported paper - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 10
both sides (duplex) with Windows 120 Manually print on both sides with Windows 120 color options with Windows 133 Print special jobs with Windows 135 Print business graphics or marketing material 135 Supported glossy paper 135 Print weatherproof maps and outdoor signs 136 Supported - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 11
in Grayscale ...140 Manual color adjustment 141 Manual color options 141 Use the HP EasyColor option for Windows 142 Match colors ...143 Sample book color matching 143 Print color samples ...143 PANTONE® color matching 144 Advanced color use ...145 HP ColorSphere toner ...145 HP ImageREt 3600 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 12
toner collection unit 167 Install memory DIMMs ...169 Enable memory 172 Check DIMM installation 173 Memory allocation 173 Install external I/O cards 174 Clean the product ...176 Clean the paper path ...176 Product updates ...177 10 Solve problems Solve general problems ...180 Troubleshooting - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 13
cartridges and toner collection unit 237 Memory ...237 Cables and interfaces ...238 Maintenance kits ...238 Appendix B Service and support Hewlett-Packard limited warranty statement 240 HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement 241 Color LaserJet Fuser - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 14
251 HP LaserJet print supplies 251 Return and recycling instructions 252 United States and Puerto Rico 252 Multiple returns (more than one cartridge 252 Single returns 252 Shipping 252 Non-U.S. returns 252 Paper ...252 Material restrictions ...253 Disposal of waste - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 15
1 Product basics ● Product comparison ● Environmental features ● Product features ● Product views ● Control-panel layout ENWW 1 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 16
Model HP Color LaserJet CP4025n HP Color LaserJet CP4525n HP Color LaserJet CP4025dn HP Color LaserJet CP4525dn HP Color LaserJet CP4525xh Features ● 100-sheet multipurpose input tray (Tray 1) ● 500-sheet input tray (Tray 2) ● 500-sheet, face-down output bin ● Hi-speed USB 2.0 port ● HP Jetdirect - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 17
two or more pages of a document side-by-side on one sheet of paper. Access this feature through the printer driver. Recycling Reduce waste by using recycled paper. Recycle print cartridges by using the HP return process. Energy savings Save energy by initiating sleep mode for the product - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 18
● A 800 megahertz (MHz) microprocessor HP Color LaserJet CP4525 models ● Print up to 42 HP Easy Printer Care software (an optional status and troubleshooting tool) ● Internet-enabled supply-ordering capabilities through HP Easy Printer Care software, driver Status Notification pop-up messages, and HP - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 19
fonts Print cartridges Supported operating systems Connectivity Environment Security ● HP Printer Control Language PCL 5, PCL 6, and HP postscript level 3 emulation ● Direct PDF ● 93 scalable TrueType PS typefaces ● For information regarding print cartridges, see www.hp.com/go/ learnaboutsupplies - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 20
that you can print from the control panel ● Job aids for specific tasks available from www.hp.com/support/cljcp4025 or www.hp.com/support/cljcp4525. ● Animations and help on the control panel ● The online user guide is compatible with text screen-readers. ● The print cartridges can be installed - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 21
cartridges and toner collection unit) 2 Standard output bin 3 Control panel 4 Right door (access for clearing jams) 5 On/off button (illuminates when turned on) 6 Tray 1 (pull the handle to open the tray) 7 Tray 2 8 Optional Tray 3 (included with the HP Color LaserJet CP4525xh model - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 22
Back view 1 2 1 Interface ports 2 Power connection 8 Chapter 1 Product basics ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 23
, the product version, production code, and the production number of the product. Model name HP Color LaserJet CP4025n HP Color LaserJet CP4025dn HP Color LaserJet CP4525n HP Color LaserJet CP4525dn HP Color LaserJet CP4525xh Model number CC489A CC490A CC493A CC494A CC495A ENWW Product views 9 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 24
Control-panel layout The control panel includes a color, graphical and text display, job-control buttons, and three light-emitting diode (LED) status lights. 2 34 1 5 6 7 10 9 8 1 Control panel display 2 Back arrow button Shows status - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 25
2 Control panel menus ● Control panel menus ENWW 11 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 26
the control panel to access features not supported by the printer driver or software application, and to configure trays SUPPORTED PAPER PRINT HELP GUIDE Explanation Provides instructions for clearing jams on the product. Provides instructions for loading and configuring trays. Provides instructions - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 27
available: ● Select the JOB option to print the number of copies specified in the driver. ● Select the CUSTOM VALUE option to specify the number of copies of the job the control panel. For example, if you specified two copies in the driver and specify two copies on the control panel, a total of four - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 28
JOB option to print the number of copies specified in the driver. ● Select the CUSTOM VALUE option to specify the number menu Use the INFORMATION menu to access and print specific product information. To display: Press the Home button printer settings and installed accessories. 14 Chapter 2 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 29
then select the PAPER HANDLING menu. NOTE: If you have used other HP LaserJet product models, you might be accustomed to configuring Tray 1 to First mode or Cassette mode. On HP Color LaserJet Enterprise CP4020-CP4520 Series printers, setting Tray 1 to ANY SIZE and ANY TYPE is equivalent to First - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 30
Description Allows you to configure the paper size for Tray 2 or optional Tray 3, 4, or 5. These trays can detect the paper size by the guides in the tray. See Supported paper sizes on page 83 for a complete list of available sizes. Allows you to configure the paper type for Tray 2 or optional Tray - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 31
Menu item ENWW Sub-menu item COLOR CARTRIDGES Values STOP PROMPT TO CONTINUE* CONTINUE PRINT IN BLACK TRANSFER KIT STOP PROMPT TO CONTINUE* CONTINUE FUSER KIT STOP PROMPT TO CONTINUE* CONTINUE TONER COLLECTION UNIT STOP* PROMPT TO CONTINUE CONTINUE Description Select what the product should - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 32
Menu item USER DEFINED LOW SUPPLY MESSAGES Sub-menu item YELLOW CARTRIDGE MAGENTA CARTRIDGE CYAN CARTRIDGE BLACK CARTRIDGE TRANSFER KIT FUSER KIT LOW MESSAGE Values Range from 0-100% Range from 0-100% Default is 2% Range from 0-100% Default is 2% ON* OFF LEVEL GAUGE APPROXIMATE PAGES ON* OFF ON* - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 33
. AUTO: The product software uses an algorithm based on printing data to achieve the best output. MOSTLY COLOR PAGES: This selection provides the highest performance. If most of the printing is in color, this selection will not negatively affect supply life. MOSTLY BLACK PAGES: This selection - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 34
to ON makes MANUAL FEED the default for jobs that do not select a tray. The Autoselect option in the printer driver overrides this option. Allows you to select a version of the Courier font. The DARK setting is an internal Courier font available on HP LaserJet Series III printers and older. Allows - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 35
ON OFF* ON Description Allows you to select to print PS error pages. Allows you to select to print PDF error pages. PCL sub-menu This menu configures settings for the printer control language. To display: Press the Home button , select the CONFIGURE DEVICE menu, select the PRINTING menu, and then - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 36
SOURCE MAPPING command selects an input tray by a number that maps to the various available trays and feeders. ● The STANDARD numbering is based on newer HP LaserJet printers with updated changes to the numbering of trays and feeders. ● The CLASSIC numbering is based on - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 37
values represent darker shadows on a printed page. Restore the color settings by resetting the density values of each color. For each tray, setting the registration shifts the margin Print a test page and instructions for setting the registration of the image location. ENWW Control panel menus 23 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 38
Item Sub-item Sub-item X1 SHIFT Y1 SHIFT X2 SHIFT Y2 SHIFT AUTO SENSE MODE TRAY 1 SENSING TRAY SENSING Values Description Range: -5 mm to +5 mm The scan direction is referred to as X. X1 is the scan direction for a single-sided page or for the second side of a two-sided page. X2 is the - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 39
allows quicker printing when coming out of sleep mode or when you turn the product on, but print quality might be reduced. NOTE: For best results, allow the product to calibrate before printing. Print jobs performed before calibration might not be of the highest quality. RESOLUTION Image REt 3600 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 40
CLEANING option is set to ON. Prints a page of instructions for cleaning excess toner off the pressure roller in the fuser. NOTE: This option is available only for the HP Color LaserJet CP4025n printer and the HP Color LaserJet CP4525n printer. Allows you to create and process a cleaning page for - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 41
System setup menu Use the SYSTEM SETUP menu to change product-configuration defaults such as sleep mode, product personality (language), and jam recovery. To display: Press the Home button , select the CONFIGURE DEVICE menu, and then select the SYSTEM SETUP menu. NOTE: Values that have an asterisk - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 42
tray is empty, even though the user specifically indicated a tray for the job. This option controls whether a manual feed message should appear when the type or paper is handled when printing from an Adobe PS print driver. ● ENABLED uses HP's paperhandling model. ● DISABLED uses the Adobe PS paper - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 43
). Two options are available: ● AUTO: Enables Smart Duplexing, which instructs the product not to process both sides if the second side is have automatic duplexing. Select the ALTERNATE setting if you are having trouble aligning images on preprinted forms. Reduces power consumption when the product - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 44
USAGE FASTER FIRST PAGE* SAVE ENERGY SAVE MORE ENERGY SAVE MOST ENERGY DISPLAY BRIGHTNESS PERSONALITY CLEARABLE WARNINGS Range is -10 through 10. AUTO* PCL PDF PS JOB* ON Description Select the CUSTOM option to configure the daily wake time for the product to avoid warm-up or calibration time - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 45
-speed two-sided printing. Sets how the RAM disk feature is configured. This is only available if there is no hard disk installed and the printer has at least 8 MB of memory. If the AUTO setting is enabled, the product determines the optimal RAM disk size based on the amount of - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 46
default is 15 seconds. Use this setting to adjust timeout for the best performance. If data from other ports appears in the middle of your 32 characters, used to identify the product. This name is listed on the HP Jetdirect configuration page. The default host name is NPIxxxxxx, where xxxxxx is the - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 47
MANUAL SETTINGS IP ADDRESS SUBNET MASK DEFAULT GATEWAY DEFAULT IP AUTO IP* LEGACY DHCP RELEASE NO* YES Description Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server. Use BOOTP (Bootstrap Protocol) for automatic configuration from a BootP server - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 48
) Item Sub-item Sub-item DHCP RENEW Sub-item NO* YES PRIMARY DNS SECONDARY DNS IPV6 SETTINGS ENABLE ON OFF* ADDRESS MANUAL SETTINGS ● ENABLE ● ADDRESS DHCPV6 POLICY ROUTER SPECIFIED ROUTER UNAVAILABLE* ALWAYS PRIMARY DNS SECONDARY DNS Description This menu appears if CONFIG METHOD - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 49
can be up to 255 octets. For some networks, you might need to contact your Internet Service Provider (ISP) for the proxy server address. Type the port number used by the proxy server for client support. The port number identifies the port reserved for proxy activity on your network, and can be - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 50
factory defaults. NO: The current security settings are maintained. This menu provides tests to help diagnose network hardware or TCP/IP network connection problems. Embedded tests help to identify whether a network fault is internal or external to the product. Use an embedded test to check hardware - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 51
on the product. Select YES to choose this test, or NO to not choose it. This test helps to identify data path and corruption problems on an HP postscript level 3 emulation product. It sends a predefined PS file to the product, However, the test is paperless; the file will not print. Select YES - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 52
results. Select YES to update the data, or NO to maintain the existing data. However, a refresh automatically occurs when the menu times out or you manually return to the main menu. The link speed and communication mode of the print server must match the network. The available settings depend on the - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 53
either 100TX HALF or 10T HALF is set depending on the detected link speed of the hub/switch port. (A 1000T halfduplex selection is not supported.) 10 Mbps, half-duplex operation. 10 Mbps, full-duplex operation. 100 Mbps, half-duplex operation. 100 Mbps, full-duplex operation. Limits auto-negotiation - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 54
Resets calibration values on the formatter. If SLEEP MODE is EVENT LOG PQ TROUBLESHOOTING PRINT DIAGNOSTICS PAGE instructions, pages for each color, a demo page, and a configuration page. These pages can help isolate print-quality problems. Prints a page that can assist in diagnosing product problems - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 55
You must define the path for the test in order to test specific paper paths. ALL TRAYS TRAY 1 TRAY 2* Specifies whether the test page is printed from all causes a jam message that might need to be manually cleared. A service representative should perform this test. ENWW Control panel menus 41 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 56
TEST PAGE COPIES Values Description Prints a color band test page that is used to identify arcing in the highvoltage power supply. Range is 1 to 30. The default value Specify how many copies of the is 1. internal page are printed. Service menu The SERVICE menu is locked and requires a PIN - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 57
3 Software for Windows ● Supported operating systems for Windows ● Supported printer drivers for Windows ● Select the correct printer driver for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Remove software for Windows ● Supported utilities for Windows ● - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 58
operating systems for Windows The product supports the following Windows operating systems: ● Windows XP (32-bit and 64-bit) ● Windows Server 2003 (32-bit and 64-bit) ● Windows Server 2008 (32-bit - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 59
Supported printer drivers for Windows ● HP PCL 6 (this is the default printer driver) ● HP postscript emulation Universal Print Driver (HP UPD PS) ● HP PCL 5 Universal Print Driver (HP UPD PCL 5) The printer drivers include online Help that has instructions for common printing tasks and also - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 60
models ● Preferred when printing to multiple printer models from a mobile Windows computer HP Universal Print Driver (UPD) The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to virtually any HP LaserJet product, from any location, without downloading - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 61
CD that comes with the product, UPD operates like traditional printer drivers. It operates with a specific product. ● If you use this mode, you must Internet. See www.hp.com/go/ upd. ● Dynamic mode allows you to use a single driver installation, so you can discover and print to HP products in any - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 62
do not override changes made in the Page Setup dialog box. ● Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box usually do not override settings anywhere else in the printing - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 63
Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer. Windows 7: Click Start, and then click Devices and Printers. 2. Right-click the driver icon, and then select Printing Preferences. Change the product configuration settings 1. Windows XP, Windows Server - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 64
Remove software for Windows Windows XP 1. Click Start, Control Panel, and then Add or Remove Programs. 2. Find and select the product from the list. 3. Click the Change/Remove button to remove the software. Windows Vista 1. Click Start, Control Panel, and then Programs and Features. 2. Find and - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 65
documentation ● Gain access to troubleshooting and maintenance tools ● Use HP Proactive Support to routinely scan your printing system and to prevent potential problems. HP Proactive Support can update software, firmware, and HP printer drivers. You can view HP Easy Printer Care software when the - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 66
. This Web site also provides updated information about supported browsers and a list of HP products that support HP Easy Printer Care software. For more information about using HP Easy Printer Care software, see Use the HP Easy Printer Care software on page 149. 52 Chapter 3 Software - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 67
other operating systems OS UNIX Linux Software For HP-UX and Solaris networks, go to www.hp.com/go/jetdirectunix_software to install model scripts using the HP Jetdirect printer installer (HPPI) for UNIX. For the latest model scripts, go to www.hp.com/go/unixmodelscripts. For information, go to - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 68
54 Chapter 3 Software for Windows ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 69
4 Use the product with Mac ● Software for Mac ● Print with Mac ENWW 55 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 70
Intel® Core™ Processor Macs are supported. Supported printer drivers for Mac The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Utility for use with Mac OS X computers. The HP printer PPD and PDE files, in combination - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 71
the program you are working in to open this dialog box. Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box. ● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 72
printer driver. You can use the HP Utility when the product uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. Open the HP Printer Support Printer Settings Item Description Supplies Status Device Information HP Support Color color-printing restrictions for specific - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 73
Direct Ports Additional Settings Description Disables printing over USB or parallel ports. Provides access to the embedded Web server. Supported utilities for Mac HP Embedded Web Server The product is equipped with an embedded Web server, which provides access to information about product and - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 74
option. 2. Select the driver. 3. In the Presets menu, select the printing preset. NOTE: To use printer-driver default settings, select the standard 3. In the Destination Paper Size area, click the Scale to fit paper size box, and then select the size from the drop-down list. Print a cover page - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 75
messages, or select the Custom option and type a new message in the box. 6. Select options for the remaining settings. Print multiple pages on one sheet with Mac 1. On the File menu, click the Print option. 2. Select the driver. 3. Open the Layout menu. 4. From the Pages per Sheet menu, select the - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 76
menu, click the Print option. 3. Open the Finishing menu, and click the Manual Duplex tab or open the Manual Duplex menu. 4. Click the Manual Duplex box, and select a binding option. 5. Click the Print button. Follow the instructions in the pop-up window that appears on the computer screen before - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 77
click the Print option. 2. Select the driver. 3. Open the Color Options menu or the Color/Quality Options menu. 4. Open the Advanced Click the Launch button. 4. To go to various support Web sites for this product, do the following: a. Select the Services on the Web tab. b. Select an option from - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 78
64 Chapter 4 Use the product with Mac ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 79
5 Connect the product ● Supported network operating systems ● Connect with USB ● Connect to a network ENWW 65 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 80
10.6, and higher NOTE: Most network operating systems support a full software installation. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com. 66 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 81
Connect with USB This product supports a USB 2.0 connection. You must use an A-to-B type USB cable that open programs on the computer. 2. Install the software from the CD, and follow the onscreen instructions. 3. When prompted, select the Connected directly to the computer option, and then click the - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 82
Fax icon. 2. Click the Printer Setup button. 3. Click the Installable 4. Click the Driver tab. 5. supported networks and for instructions on configuring network parameters from software, see the HP Jetdirect Embedded Print Server Administrator's Guide. The guide comes with products in which an HP - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 83
service Printing service Protocol and programs associated with line-printer spooling services installed on TCP/IP systems. TCP/IP utility for transferring data between systems. Uses the Microsoft Web Services for Devices (WSD) Print services on the HP Base) objects are supported. Specifies if the - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 84
a DHCP server nor a BOOTP server is present, the product uses this service to generate a unique IP address. Description Provides network-layer security on IPv4 or networks of host systems, that are allowed to access the HP Jetdirect print server and the attached network product. Allows you to - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 85
6. Find the IP address on the Embedded Jetdirect page. HP Color LaserJet CP4525 Printers Embedded Jetdirect Page 7. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure the IP address. See Manually configure IPv4 TCP/IP parameters from the control panel on - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 86
software from the CD. 3. Click the product icon, and follow the onscreen instructions. 4. Click the Close button when the installation is complete. 5. At the driver and add the product to the printer pop-up menu. This method is best in most situations. If Mac OS X cannot find the HP printer driver, - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 87
the System Preferences menu and then click the Print & Fax icon. 2. Click the Printer Setup button. 3. Click the Installable Options menu. 1. From the Apple menu , click the window. 3. Click the Options & Supplies button. 4. Click the Driver tab. 5. Configure the installed options. NOTE: For Mac OS X - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 88
set, you are prompted to type the password. Type the password, and then click the Apply button. 2. Type the new password in the New Password box and in the Verify password box. 3. At the bottom of the window, click the Apply button to save the password. 74 Chapter 5 Connect the product ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 89
it and then press the OK button to select it. a. CONFIGURE DEVICE b. I/O c. EMBEDDED JETDIRECT MENU d. TCP/IP e. IPV4 SETTINGS f. CONFIG METHOD g. MANUAL h. MANUAL SETTINGS i. IP ADDRESS, SUBNET MASK, or DEFAULT GATEWAY 3. Press the up arrow or the down arrow to increase or decrease the number for - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 90
to highlight it and then press the OK button to select it. a. CONFIGURE DEVICE b. I/O c. EMBEDDED JETDIRECT MENU d. TCP/IP e. IPV6 SETTINGS f. ADDRESS g. MANUAL SETTINGS h. ENABLE i. ON j. ADDRESS 3. Press the up arrow or the down arrow to select the first character of the address. Press the OK - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 91
Link speed and duplex settings The link speed and communication mode of the print server must match the network. For most situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 92
78 Chapter 5 Connect the product ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 93
6 Paper and print media ● Understand paper use ● Change the printer driver to match the paper type and size ● Supported paper sizes ● Supported paper types ● Tray and bin capacity ● Paper orientation for loading trays ● Load paper trays ● Configure trays ENWW 79 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 94
service agreements. Special paper guidelines This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in the printer driver to obtain the best results. CAUTION: HP LaserJet - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 95
paper that is ● Do not use paper that is heavier approved for use in laser printers than the recommended media and meets the weight specifications specification for this product unless for this product. it is HP paper that has been approved for use in this product. ● Use only glossy or - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 96
Change the printer driver to match the paper type and size Change the paper size and type (Windows) 1. On the File menu in the software program, click Print. 2. Select - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 97
NOTE: To obtain best results, select the correct paper size and type in the printer driver before printing. Table 6-1 Supported paper and print 257 mm (7.17 x 10.12 in) The HP postcard media insert must be installed. The HP postcard media insert must be installed. ENWW Supported paper sizes 83 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 98
Table 6-1 Supported paper and print media sizes (continued) Size and dimensions Tray 1 Tray 2 Optional Trays 3, Automatic duplex 4, and 5 printing B6 (JIS) 128 x 182 mm (5.03 x 7.16 in) - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 99
-220 gm2) Mid-weight glossy (96-110 g/m2) Heavy glossy (111-130 g/m2) Extra-heavy glossy (131-175 g/m2) Card glossy (176-220 g/m2) 1 1 2 1 1 1 1 2 1 1 Color Transparency Labels 1 1 Letterhead Envelope Preprinted Prepunched Colored Bond Recycled Rough HP Tough Paper Opaque film - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 100
Tray and bin capacity Tray or bin Paper type Specifications Quantity Tray 1 Paper Envelopes Range: 60 g/m2 (16 lb) bond to 216 g/m2 ( and 5 can print on bond paper heavier than 220 g/m2 (59 lb) in some circumstances, but HP does not guarantee results. 86 Chapter 6 Paper and print media ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 101
Paper orientation for loading trays If you are using paper that requires a specific orientation, load it according to the information in the following tables. NOTE: The ALTERNATIVE LETTERHEAD MODE and IMAGE ROTATION settings affect the way you load - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 102
Paper type Prepunched Image orientation Portrait or landscape Duplex mode 1- or 2-sided printing How to load paper Holes toward the back of the product Envelopes Short edge of the envelope 1-sided printing feeding into the product Face down Top edge toward the front of the product Long edge - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 103
Paper orientation for loading Tray 2 or optional Trays 3, 4, and 5 Paper type Preprinted or letterhead Image orientation Portrait Duplex mode 1-sided printing How to load paper Face up Top edge at the left side of the tray Automatic 2-sided printing Face down Top edge at the left side of the - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 104
Load paper trays Load Tray 1 1. Open Tray 1. 2. Fold out the tray extension to support the paper and set the side guides to the correct width. 90 Chapter 6 Paper and print media ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 105
3. Load paper in the tray. 4. Make sure the stack fits under the tabs on the guides and does not exceed the load-level indicators. 5. Adjust the side guides so that they lightly touch the paper stack but do not bend it. ENWW Load paper trays 91 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 106
it is in use. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. 3. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 107
tray's paper type and size. If the configuration is not correct, follow the instructions on the control panel to change the size or type. Load Tray 2 the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 108
3. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. 4. Close the tray. 5. The control panel prompts you to set the paper size and type. Select - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 109
10 x 15 cm (4 x 6 in) size paper 1. Open the tray. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and adjusting the guides to the fully opened position. 3. Fit the HP postcard media insert into Tray 2 and then slide the insert to the right until it snaps into - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 110
4. Load 10 x 15 cm (4 x 6 in) paper into the tray. 5. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and adjusting the guides to the fully closed position. 6. Close the tray. 7. The control panel prompts you to set the paper size and type. Select 10 x 15 cm (4 x 6 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 111
● When you specify a particular tray or media type for a print job through the printer driver or a software program and the tray is not configured to match the print-job's settings a custom size, select the unit of measure, and then set the X dimension and the Y dimension. ENWW Configure trays 97 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 112
transparencies, paper weight, and gloss level. For more control, a specific type must be boxes in most software programs. Unless you change these settings, the product automatically selects a tray using the default settings. Source To print by source, select a specific tray in the printer driver - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 113
● To print by type or size, select the type or size from the Page Setup dialog box, the Print dialog box, or the Print Properties dialog box, depending on the software program. ● If you often print on a certain type or size of paper, configure a tray for that type or size. Then, when - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 114
100 Chapter 6 Paper and print media ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 115
7 Print tasks ● Cancel a print job ● Print with Windows ENWW 101 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 116
Cancel a print job 1. Press the stop button on the control panel. 2. Press the down arrow to highlight the CANCEL CURRENT JOB option, and then press the OK button. NOTE: It can take some time for all printing to clear after you have canceled a print job. 102 Chapter 7 Print tasks ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 117
Print with Windows Open the printer driver with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. ENWW Print with Windows 103 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 118
Print. 2. Select the product, and then select the number of copies. Print colored text as black (grayscale) with Windows 1. On the File menu in the software the Advanced tab. 4. Expand the Document Options section. 5. Expand the Printer Features section. 6. In the Print All Text as Black drop-down list - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 119
Save custom print settings for reuse with Windows Use a printing shortcut with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. ENWW Print with Windows 105 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 120
one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. Create printing shortcuts 1. On the File menu in the software program, click Print. 106 Chapter 7 Print tasks ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 121
2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 122
5. Select the print options for the new shortcut. 6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button. 108 Chapter 7 Print tasks ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 123
. 4. From the Paper type drop-down list, click the More... option. 5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper, and then click the paper type that you are using. Select the paper tray with Windows 1. On the File menu in the - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 124
Print on preprinted letterhead or forms with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 110 Chapter 7 Print tasks ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 125
4. From the Paper type drop-down list, click the More... option. 5. Expand the list of Type is: options. ENWW Print with Windows 111 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 126
6. Expand the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. Print on special paper, labels, or transparencies 1. On the File menu in the software program, click Print. 112 Chapter 7 Print tasks ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 127
2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option. ENWW Print with Windows 113 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 128
5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. NOTE: Labels and transparencies are in the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. 114 Chapter 7 Print tasks ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 129
Print the first or last page on different paper with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. ENWW Print with Windows 115 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 130
4. In the Special pages area, click the Print pages on different paper option, and then click the Settings button. 5. In the Pages in document area, select either the First or Last option. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button. 116 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 131
7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page. 8. Click the OK button. Scale a document to fit page size 1. On the File menu in the software program, click Print. ENWW Print with Windows 117 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 132
2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list. 118 Chapter 7 Print tasks ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 133
settings for the watermark, and then click the OK button. 5. To print the watermark on the first page only, select the First page only check box. Otherwise, the watermark is printed on each page. ENWW Print with Windows 119 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 134
on both sides (duplex) with Windows NOTE: See Paper orientation for loading trays on page 87 for information about the correct way to load paper. Manually print on both sides with Windows NOTE: This information applies only to products that do not have an automatic duplexer. 1. On the File menu in - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 135
4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and place it with the - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 136
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job. 122 Chapter 7 Print tasks ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 137
Create a booklet with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Print with Windows 123 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 138
4. Select the Print on both sides check box. 5. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 139
Print multiple pages per sheet with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Print with Windows 125 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 140
4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Select page orientation with Windows 1. On the File menu in the software program, click Print. 126 Chapter 7 Print tasks ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 141
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option. ENWW Print with Windows 127 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 142
permanently store the job and prevent the product from deleting it when space is needed for something else, select the Stored Job option in the driver. Create a stored job with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 143
3. Click the Job Storage tab. 4. Select a Job Storage Mode option. Print a stored job 1. Press the Home button . 2. Press the down arrow to highlight the RETRIEVE JOB menu, and then press the OK button. 3. Press the down arrow to highlight your user name, and then press the OK button. ENWW Print - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 144
The number of copies printed is the number of copies specified in the driver multiplied by the number of copies specified for the COPIES option. Delete You can delete a job from the control panel, from the HP Embedded Web Server, or from HP Web Jetadmin. To delete a job from the control panel, use - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 145
NOTE: If you use the up arrow or the down arrow to enter the PIN, press the OK button after each digit. 7. Press the OK button to confirm that you want to delete the job. Set job storage options with Windows Print one copy for proof before printing all the copies 1. On the File menu in the software - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 146
3. Click the Job Storage tab. 4. In the Job Storage Mode area, click the Stored Job option. Make a permanently stored job private so that anyone who tries to print it must provide a PIN NOTE: This option is available if the optional hard disk is installed in the product. 1. On the File menu in the - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 147
Automatic option. The driver uses the document file name, if it is available. If the document has no file name, the driver uses the software program Existing File option to overwrite a job that already has that name. Set color options with Windows 1. On the File menu in the software program, click - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 148
3. Click the Color tab. 4. Click the HP EasyColor check box to clear it. 134 Chapter 7 Print tasks ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 149
5. In the Color Options area, click the Manual option, and then click the Settings button. 6. Adjust the paper type. 3. Select the corresponding settings in the printer driver. Supported glossy paper HP glossy paper product Product code HP Laser Presentation Paper, Q6541A Soft Gloss Product size - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 150
. ● Select the corresponding settings in the printer driver. Supported tough paper HP paper name Product code HP LaserJet Tough Paper HP LaserJet Tough Paper Q1298A Q1298B Product size Letter A4 Control panel and print driver settings HP Tough Paper HP Tough Paper 136 Chapter 7 Print tasks - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 151
duplex alignment For documents that are printed on both sides, such as brochures, set the registration for the tray before printing to ensure that the PAGE setting, and then press the OK button. 7. Follow the instructions on the test page to complete the adjustment. ENWW Print with Windows 137 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 152
138 Chapter 7 Print tasks ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 153
8 Color ● Adjust color ● Match colors ● Advanced color use ENWW 139 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 154
by changing the settings on the Color tab (Windows) or the Color Options or Color/ Quality Options menu (Mac) in the printer driver. Automatic Setting color options to the default or Automatic setting typically produces the best possible print quality for color documents. The default or Automatic - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 155
, and edge enhancements for text, graphics, and photographs. To open the manual color adjustment options, follow one of these procedures: ● Windows: From the Color tab, click the HP EasyColor check box to clear it, click the Manual button, and then click the Settings button. ● Mac: Open the Advanced - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 156
using the HP EasyColor option. The HP EasyColor option is enabled by default in the HP PCL 6 printer driver, so you do not need to make manual color adjustments. To disable the option so you can manually adjust the color settings, open the Color tab, and click the HP EasyColor check box to clear - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 157
. These factors include: ● Paper ● Printer colorants (inks or toners for example) ● Printing process (inkjet, press, or laser technology for example) ● Overhead lighting ● Personal differences in perception of color ● Software programs ● Printer drivers ● Computer operating system ● Monitors and - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 158
on paper type and the software program used. For more details on how to use the color samples, go to www.hp.com/support/cljcp4025 or www.hp.com/support/cljcp4525. Use the following procedure to print color samples at the product using the control panel: 1. Press the Home button . 2. Press the down - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 159
settings that provide the best print quality for each object. In the Windows environment, the Automatic and Manual color options are on the Color tab in the printer driver. Standard red-green-blue (sRGB) Standard red-green-blue (sRGB) is a worldwide color standard that HP and Microsoft developed as - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 160
television. NOTE: Factors such as the type of monitor you use and the room lighting can affect the appearance of colors on your screen. For more information, see Match colors on page 143. The latest versions of Adobe PhotoShop®, CorelDRAW®, Microsoft Office, and many other programs use sRGB to - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 161
and maintain ● Print information pages ● Use the HP Easy Printer Care software ● Use the HP Embedded Web Server ● Use HP Web Jetadmin software ● Product security features ● Economy settings ● Manage supplies and accessories ● Replacement instructions ● Clean the product ● Product updates ENWW 147 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 162
collection unit in a scrollable list. Press the OK button to open help for each item. Prints a count of all paper sizes that have passed through the product; lists whether they were simplex, duplex, monochrome, or color; and reports the page count. Prints the color-use statistics for the printer - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 163
Printers Provides a list of all the HP products that support HP Easy Printer Care software. Find Other Printers window Add more products to the My HP Printers list Click the Find Other Printers is estimated end of life. After you correct a problem with the product, click the refresh button in the - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 164
. When enabled, HP Proactive Support routinely scans your printing system to identify potential problems. Click the more info link to configure how frequently the scans occur. This page also provides information about available updates for product software, firmware, and HP printer drivers. You can - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 165
for specific print jobs. Color Access Control Use this feature to permit or restrict color printing. NOTE: This item is available only for HP color products that support Color Access Control. NOTE: This item is available from the Overview and Support tabs. ENWW Use the HP Easy Printer Care - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 166
to a computer, use the HP Easy Printer Care software to view the product status instead of the HP Embedded Web Server. ● View HP Embedded Web Server, see the HP Embedded Web Server User Guide, which is on the HP Web site at www.hp.com/support/cljcp4025 or www.hp.com/ support/cljcp4525. Open the HP - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 167
Device Information Control Panel Color Usage Job Log Print Settings HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic Web pages that help you solve Event Log issues and other problems. These pages also show additional services - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 168
solutions to product problems. Connects to the HP SureSupply Web site, where you can receive information on options for purchasing original HP supplies, such as print cartridges and paper. Connects to the support site for the product. Connects to information that demonstrates specific tasks for the - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 169
issues before users are affected. Download this free, enhancedmanagement software at www.hp.com/go/webjetadmin. Device plug-ins can be installed into HP Web Jetadmin to provide support for specific product features. The HP Web Jetadmin software can automatically notify you when new plug-ins are - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 170
the encrypted hard disk, see the HP High-Performance Secure Hard Disk Setup Guide. 1. Go to www.hp.com/support. 2. Type Secure Hard Disk into the search box and click the >> button. 3. Click the HP Secure High Performance Hard Disk Drive link. 4. Click the Manuals link. 156 Chapter 9 Manage and - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 171
features with Windows on page 128. Lock the control panel menus You can lock various menus on the control panel by using the HP Embedded Web Server. 1. Open the HP Embedded Web Server by entering the product IP address into the address line of a Web browser. 2. Click the Settings tab, and then - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 172
. ● The MANAGE SUPPLIES menu is locked. 5. Click the Apply button. Lock the formatter The formatter area, on the back of the product, has a slot that you can use to attach a security cable. Locking the formatter prevents someone from removing valuable components from it. 158 Chapter 9 Manage and - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 173
Economy settings Optimize speed or energy usage The optimum speed or energy usage feature controls the fuser cool down behavior. The following settings are available: FASTER FIRST PAGE SAVE ENERGY SAVE MORE ENERGY SAVE MOST ENERGY The fuser maintains power and the first page processes faster for - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 174
/ to select the appropriate time period, and then press the OK button. 4. Press the Home button . Wake time The wake time feature allows you to instruct the product to wake at a certain time on selected days, to eliminate waiting for the warm-up and calibration periods. You must have the SLEEP - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 175
Set the time Set the time format 1. From the DATE/TIME menu, highlight and select the TIME menu. 2. Press the up arrow or down arrow / to select the hour, minute, and AM/PM setting. Press the OK button after each selection. 1. From the DATE/TIME menu, highlight and select the TIME FORMAT menu. 2. - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 176
life, the control panel displays a CARTRIDGE VERY LOW message. You do not HP print cartridge is not covered under the HP warranty and service agreements. To install a new HP print cartridge, see Replace print cartridges on page 164. To recycle the used cartridge, follow the instructions - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 177
cartridges is on the print-cartridge box. See Return and recycling instructions on page 252. Cartridge memory tag The HP print cartridges used with this product contain a memory tag that assists in product operation. In addition, this memory tag collects a limited set of information about product - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 178
instructions Replace print cartridges The product uses four colors and has a different print cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y). CAUTION: If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water. Hot water sets toner - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 179
. NOTE: Be careful not to damage the memory tag on the print cartridge. 5. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. 6. Remove the orange protective cover from the print cartridge. CAUTION: Avoid prolonged exposure to light. CAUTION: Do - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 180
7. Align the print cartridge with its slot and insert the print cartridge until it clicks into place. NOTE: The print cartridges go in at a slight angle. 8. Close the front door. 166 Chapter 9 Manage and maintain ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 181
unit to HP's Planet Partners program for recycling. 1. Open the front door. Make sure that the door is completely open. 2. Grasp the top of the toner collection unit and remove it from the product. 3. Place the attached cap over the opening at the top of the unit. ENWW Replacement instructions - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 182
into place. 6. Close the front door. NOTE: If the toner collection unit is not installed correctly, the front door does not close completely. To recycle the used toner collection unit, follow the instructions included with the new toner collection unit. 168 Chapter 9 Manage and maintain ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 183
. 1. Turn the product off. 2. Disconnect all power and interface cables. NOTE: This illustration might not show all the cables. 3. Locate the thumb screws on the formatter board in the rear of the product. ENWW Replacement instructions 169 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 184
4. Unscrew the thumb screws and then pull the formatter board from the product. Place the formatter board on a clean, flat, grounded surface. 5. To replace a DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, lift - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 185
the bar in the slot. If the DIMM still does not go in, make sure you are using the correct type of DIMM. 9. Align the formatter board in the tracks at the bottom of the slot, and then slide the board back into the product. NOTE: To prevent damage to the - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 186
option, you can manually select the total amount of memory installed in the product in the Installable Options area. The Update Now option overwrites any existing product configuration settings. Windows 7 1. Click Start. 2. Click Devices and Printers. 3. Right-click the product driver icon, and - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 187
Select the product in the left side of the window. 3. Click the Printer Setup button. 4. Click the Installable Options menu. 1. From the Apple . 3. Click the Options & Supplies button. 4. Click the Driver tab. 5. Configure the installed options. Check DIMM installation After instructions 173 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 188
Jetdirect print server card or external EIO hard drive in the available EIO slot. NOTE: This example shows installing an HP Jetdirect print server card. 1. Turn the product off. 2. Disconnect all power and interface cables. NOTE: This illustration might not show all the cables. 3. Loosen and - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 189
screws that came with the print server card. 6. Reconnect the power cable and remaining interface cables, and turn the product on. 7. Print a configuration page. An HP Jetdirect configuration page that contains network configuration and status information should also print. ENWW Replacement - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 190
the computer or operating system documentation for instructions. ● Reinstall the software, choosing the network installation this time. Clean the product Over time, particles of toner and paper accumulate inside the product. This can cause print-quality problems during printing. Cleaning the product - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 191
Product updates To download the most recent firmware upgrade for the product, go to www.hp.com/go/ cljcp4025_firmware or www.hp.com/go/cljcp4525_firmware. ENWW Product updates 177 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 192
178 Chapter 9 Manage and maintain ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 193
● Solve general problems ● Restore factory settings ● Interpret control-panel messages ● Clear jams ● Solve paper-handling problems ● Solve image-quality problems ● Solve performance problems ● Solve connectivity problems ● Product software problems ● Solve common Windows problems ● Solve common - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 194
strip and its voltage is not within specifications, plug the product directly into the wall problem is with the product hardware. Contact HP Customer Care. b. If the page prints correctly, then the product hardware is working. The problem is with the computer you are using, with the printer driver - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 195
for this product. Check the program to make sure that you are using the printer driver for this product. 9. Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program you are using. If this solution does not work (the - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 196
the OK button to reset the product to the original factory settings. For more information, see Resets menu on page 40. 182 Chapter 10 Solve problems ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 197
of control-panel messages can indicate the status of or problems with the product. Message type Description Status messages Warning affected by the AUTO-CONTINUE setting. If a critical error persists, service is required. Control-panel messages Table 10-1 Control-panel messages Description - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 198
the product is in use. Wait for the fuser to cool before handling it. For instructions on clearing the jam, see Clear jams in the right door on page 209. 20 host configuration. If the message persists, contact HP support. See Customer support on page 246. 184 Chapter 10 Solve problems ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 199
The transfer belt has dislocated during printing. Turn product off then on. If the message persists, remove and reinstall the transfer unit. Contact HP support if the message appears after reinstalling the transfer unit. See Customer support on page 246. ENWW Interpret control-panel messages 185 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 200
A firmware error has occurred. This error can be caused by corrupted print jobs, software applications issues, nonproduct specific printer drivers, the the formatter. product on. If the message persists, contact HP support. See Customer support on page 246. 186 Chapter 10 Solve problems ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 201
has occurred. Turn the product off, and then turn the product on. If the message persists, contact HP support. See Customer support on page 246. 59.BO CLEANING MOTOR ERROR REPLACE TONER COLLECTION UNIT This message appears for one of the following reasons: ● The cleaning motor is stuck. ● The - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 202
/ANY CUSTOM Duplex registration is not available when the Configure the tray to a specific size, and then size is set to ANY SIZE or ANY CUSTOM. set HP support. See Customer support on page 246. Bad Signature Upgrade cancelled The firmware upgrade code does not match Download the correct firmware - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 203
the very low threshold, the HP premium protection warranty for that supply has ended. To stop printing black only, change the AT VERY LOW menu item for Color Cartridges to a setting other than PRINT IN BLACK or replace the very low color cartridges. Consider purchasing replacement cartridges - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 204
Web server or HP Web Jetadmin to . CHECKING PRINTER The product job by using a printer driver for a different printer language, or add HP support. See Customer support on page 246. COLLECTION UNIT ALMOST FULL The toner collection unit toner collection unit. See Replace the toner collection unit - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 205
not need to replace the print cartridge at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended. Press the OK button to continue. If print quality is no longer acceptable, replace - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 206
time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended. If print quality is no longer acceptable, replace the fuser kit. Instructions are included with the fuser kit. FUSER KIT VERY LOW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 207
storage is being initialized. No action is necessary. INSTALL CARTRIDGE The print cartridge has been removed or has Replace about the specific supply. Insert the supply item or make sure the installed supply item is fully seated. INSTALL TRANSFER UNIT The transfer unit has been - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 208
confirm the size and type of paper loaded. 4. Confirm that the paper guides are in the correct position. 5. To use another tray, remove paper from required in tray This message appears when printing Install the HP postcard media insert in Tray 2, 100 x 150 mm (4 x 6 in problems ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 209
has reached the very low threshold, the HP premium protection warranty for that supply has ended. Press the OK button to continue. If print quality is no longer acceptable, replace the print cartridge. See Replace print cartridges on page 164. MANUALLY FEED This message appears when - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 210
1. manual duplex HP supply. If you believe you purchased a genuine HP supply, go to www.hp.com/go/ anticounterfeit. Any product repair required as a result of using non-HP or unauthorized supplies is not covered under warranty. HP firmware. Do not power off Performing... COLOR BAND TEST The color - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 211
be initialized before use. Use the HP Embedded Web Server or HP Web Jetadmin to initialize the component. press the Stop button . Receiving Upgrade A firmware upgrade is in progress. Do not turn To exit press The product is testing the transfer unit assembly. To perform the test, remove all the - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 212
unit shipping sheet was not removed before you turned the product on. 1. Open the right door. 2. Remove the shipping sheet. 3. Close the right door. REPLACE - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 213
is no longer acceptable. After a toner collection unit has reached its approximated end of life, HP's premium Protection Warranty on that toner collection unit ends. Replace the toner collection unit. If you wish to have the toner collection unit operate past its estimated capacity, configure - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 214
color> Motor To exit press A component test is in progress; the Press the stop button component selected is the - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 215
supplies at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended. To continue printing in color, either replace the supply or reconfigure the product by using the MANAGE SUPPLIES - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 216
HP premium protection warranty for that supply has ended. To continue printing, either press the OK button or replace the toner collection unit. See Replace the toner collection unit on page 167. TONER COLLECTION UNIT acceptable, replace the transfer kit. Instructions are included with the new - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 217
cannot be stored because of a memory Install additional memory in the product. or configuration problem. Unsupported data on [FS] DIMM in slot x To clear press OK The different HP product. If print quality is no longer acceptable, replace the print cartridge. For a list of supported print - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 218
genuine HP supply, go to www.hp.com/go/ anticounterfeit. WAIT FOR PRINTER TO formatter. WAITING FOR TRAY TO LIFT The specified tray is lifting paper for feeding. No action is necessary. WARMING UP The product is coming out of Sleep mode. No action is necessary. WRONG CARTRIDGE IN - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 219
not need to replace the print cartridge at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended. Press the OK button to continue. If print quality is no longer acceptable, replace - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 220
but remove it when printing on other sizes. The HP postcard media insert is not installed in Tray 2, and you are printing on 10 x 15 cm (4 x 6 in) paper. If the product still continues to jam, contact HP Customer Support or your authorized HP service provider. 206 Chapter 10 Solve problems ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 221
Jam locations Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to direct you to the location of jammed paper and how to clear it. NOTE: Internal areas of the product - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 222
Tray 2 or optional Trays 3, 4, or 5 on page 215. See Clear jams in the lower right door (Tray 3, 4, or 5) on page 216. 208 Chapter 10 Solve problems ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 223
Clear jams in the right door CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it. 1. Open the right door. 2. Gently pull the paper out of the pickup area. 3. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 224
has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers until they have cooled. 210 Chapter 10 Solve problems ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 225
8. Close the jam-access door, and push the fuser completely into the product. 9. Close the right door. ENWW Clear jams 211 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 226
Clear jams in the output bin area 1. If paper is visible from the output bin, grasp the leading edge and remove it. 212 Chapter 10 Solve problems ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 227
Clear jams in Tray 1 1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. Press the OK button to clear the message. 2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door. ENWW Clear jams 213 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 228
3. Gently pull the paper out of the pick up area. 4. Close the right door. 214 Chapter 10 Solve problems ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 229
Clear jams in Tray 2 or optional Trays 3, 4, or 5 CAUTION: Opening a tray when paper is jammed can cause the paper to tear and leave pieces of paper in the tray, which might cause another jam. Be sure to clear jams before opening the tray. 1. Open Tray 2 and make sure that the paper is stacked - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 230
Clear jams in the lower right door (Tray 3, 4, or 5) 1. Open the lower right door. 2. If paper is visible, gently pull the jammed paper up or down to remove it. 3. Close the lower right door. 216 Chapter 10 Solve problems ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 231
Change jam recovery This product provides a jam recovery feature that reprints jammed pages. 1. Press the Home button . 2. Press the down arrow to highlight the CONFIGURE DEVICE menu, and then press the OK button. 3. Press the down arrow to highlight the SYSTEM SETUP menu, and then press the OK - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 232
Solve paper-handling problems Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. Always configure the paper type on the control panel to match the type of paper that is loaded in the tray. Product feeds multiple sheets - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 233
correctly for the input tray. The guides in the tray are not against the paper. Solution Use a driver for this product. Load paper in that the guides are touching the paper. Paper does not feed automatically Paper does not feed automatically Cause Solution Manual feed is problems 219 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 234
is selected in the software program or printer driver. Use the product control panel to configure the tray to the paper type loaded. Transparencies or glossy paper might not meet supported paper specifications. Use only paper that meets the HP paper specifications for this product. High-humidity - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 235
is incorrect. This product does not support the envelopes being used. Tray 1 loaded correctly. Refer to the HP LaserJet Printer Family Print Media Guide. Configure Tray 1 size . Do not fan paper. If the problem persists, replace the paper. The specific paper type was not configured for the - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 236
set for duplexing. Set up the printer driver to enable duplex printing. Preprinted paper requires a specific orientation in the tray. See Paper orientation for loading trays on page 87. The HP Color LaserJet CP4525n and HP Color LaserJet CP4025n models do not support automatic 2-sided printing. In - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 237
correct driver setting for the paper that you are using. ● The print mode might be set incorrectly, or the paper might not meet recommended specifications. ● The transparencies you are using are not designed for proper toner adhesion. Use only transparencies designed for HP Color LaserJet products - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 238
55 mm 63 mm 76 mm 76 mm 80 mm 96 mm 101 mm Product components that cause the defect Print cartridge Print cartridge Transfer unit Print cartridge Transfer roller Print engine Transfer unit Print cartridge Fuser Fuser Print engine Print engine 224 Chapter 10 Solve - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 239
/Quality tab in the printer driver are correct. For Windows operating systems, use the printer driver that best matches your printing needs. HP PCL 6 driver HP UPD PS driver HP UPD PCL 5 driver ● Provides the overall best speed, print quality, and product-feature support for most users ● Developed - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 240
Set the image registration If you are having problems with text aligning on the page, use the SET REGISTRATION menu to set the image registration. For instructions, see Set the duplex alignment on page 137. 226 Chapter 10 Solve problems ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 241
Solve performance problems Problem Pages print but are totally blank. Pages print very toner cartridges if a SUPPLIES VERY LOW message is displayed. Heavier paper types can slow the print job. Print on a different type of paper. Proper fusing may require a slower print speed to ensure the best - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 242
New software programs have caused compatibility problems. Verify that any new software programs are correctly installed and that they use the correct printer driver. Your computer or workstation is set up incorrectly. Check the network drivers, printer drivers, and the network redirection. Verify - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 243
Product software problems Problem Solution A printer driver for the product is not visible in the Printer folder Reinstall the product nothing prints Verify that all of the cables are correctly seated and within specifications. This includes the USB and power cables. Try a new cable. Verify - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 244
product PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver. See the Microsoft Windows documentation that came with the computer for more information about Windows error messages, or go to www.microsoft.com. 230 Chapter 10 Solve problems ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 245
Solve common Mac problems The printer driver is not listed in the Printer Setup Utility or the Print & Fax . ● Mac OS X 10.5 and 10.6: Library/Printers/PPDs/ Contents/Resources Reinstall the software. See the getting started guide for instructions. The product name, IP address, or Bonjour host - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 246
10.6: Library/Printers/PPDs/ Contents/Resources If necessary, reinstall the software. See the getting started guide for instructions. The Postscript Printer Description (PPD) you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 247
product does not appear in the Printer Setup Utility or the Print & Fax list after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 248
234 Chapter 10 Solve problems ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 249
A Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers ENWW 235 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 250
supplies Order supplies and paper Order genuine HP parts or accessories Order through service or support providers Order using HP software www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. Use the HP Easy Printer Care software on page 149 Use the - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 251
for CLJ4525 models only CE260X HP Color LaserJet cyan print cartridge Cyan cartridge CE261A HP Color LaserJet yellow print cartridge Yellow cartridge CE262A HP Color LaserJet magenta print cartridge Magenta cartridge CE263A Toner Collection Unit Receptacle for toner that has not fused to - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 252
card USB cable Maintenance kits Item Fuser kit Transfer kit Description HP Jetdirect 635n IPv6/IPsec Print Server 2-meter standard USB-compatible Volt replacement fuser CE246A 220 Volt replacement fuser CE247A Replacement transfer unit, transfer CE249A roller, Tray 1 pickup roller, and eight - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 253
Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement ● End User License Agreement ● Customer self-repair warranty service ● Customer support ENWW - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 254
Hewlett-Packard limited warranty statement HP PRODUCT HP Color LaserJet CP4025n, CP4025dn, CP4525n, CP4525dn, CP4525xh DURATION OF LIMITED WARRANTY One-year on-site warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 255
environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 256
of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem) or contact HP customer support. At HP's option, HP will either replace - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 257
Software. You may not modify the HP Software or disable any licensing or control feature of the HP Software. If this Software is provided by HP for Use with an imaging or printing product (for example, if the Software is a printer driver, firmware, or add-on), the HP Software may only be used with - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 258
law. 7. CONSENT TO USE OF DATA. HP and its affiliates may collect and use technical information you provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support services related to the Software or the HP Product. All such information will be subject to - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 259
however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product. required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 260
your warranty period, for Country/region phone numbers are on the flyer that was in the your country/region box with your product or at www.hp.com/support/. Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support www.hp.com/support - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 261
C Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Environmental specifications ENWW 247 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 262
Physical specifications Table C-1 Product dimensions Product Height HP Color LaserJet CP4025n 420 mm (16.5 in) HP Color LaserJet CP4025dn 420 mm (16.5 in) HP Color LaserJet CP4525n 420 mm (16.5 in) HP Color LaserJet CP4525dn 420 mm (16.5 in) HP Color LaserJet CP4525xh 964 mm (38.0 in) - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 263
D Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of Conformity ● Safety statements ENWW 249 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 264
and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation own expense. NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this equipment. - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 265
and instructions are included in every new HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further when you return multiple cartridges together rather than separately. HP is committed to providing inventive, high-quality products and services that - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 266
instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions in the HP LaserJet Printer Family Print Media Guide. This product - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 267
life. The batteries contained in or supplied by Hewlett-Packard for this product include the following: HP Color LaserJet Enterprise CP4020-CP4520 Series Type Carbon monofluoride lithium Weight 0.8 g Location On formatter board User-removable No For recycling information, you can go to www - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 268
Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety. For more information To obtain information about these - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 269
HP Color LaserJet CP4525/CP4025 series BOISB-0806-00 Including: CE423A - 3 x 500-Sheet Paper Tray Product Options: CE422A - 500-Sheet Paper Tray ALL Print Cartridges: CE260A, CE260X, CE261A, CE262A, CE263A conforms to the following Product Specifications Sales and Service Office or Hewlett - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 270
United States. The device is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services than those specified in this user guide may result in exposure to hazardous CEM ». » VCCI statement (Japan) Power cord instructions Make sure your power source is adequate for - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 271
i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP Color LaserJet CP4025n, CP4025dn, CP4525n, CP4525dn, CP4525xh - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 272
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING ! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa kä - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 273
specifications 248 address, printer Macintosh, troubleshooting 231 color options HP EasyColor (Windows) 142 setting (Windows) 133 Color tab settings 63 Color usage, Macintosh 58 configurations, models 2 configure device menu 19 configuring IP address 71 connectivity features 5 solving problems - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 274
Product Stewardship Program 251 EPS files, troubleshooting 232 error messages alphabetical list 183 e-mail alerts 58 numerical list 173, 183 types of 183 errors software 229 Ethernet cards 5 European Union, waste disposal 253 Explorer, versions supported HP Embedded Web Server 152 F FCC regulations - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 275
67 software, wired networks 72 toner collection unit 167 insufficient memory 184, 193 interface ports included 5 locating 8, 9 internal clock errors 184 Internet Explorer, versions supported HP Embedded Web Server 152 IP address configuring 71 Macintosh, troubleshooting 231 IP addressing 69 IP - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 276
, 72 removing software 56 software 58 supported operating systems 56 Macintosh HP Printer Utility 58 problems, troubleshooting 231 resize documents 60 support 246 USB card, troubleshooting 232 Macintosh driver settings custom-size paper 60 Job Storage 62 Services tab 63 watermarks 61 manage supplies - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 277
printer drivers (Mac) changing settings 57 settings 60 troubleshooting 231 printer drivers (Windows) changing settings 49 choosing 225 settings 103 supported 45 printer languages 5 printer settings configure 19 printing canceling jobs 102 settings (Mac) 60 settings (Windows) 103 speed specifications - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 278
60 Windows 117 scanning speed specifications 4 security encrypted hard disk 156 settings 32 security features 5, 70 security slot locating 9 Services tab Macintosh 63 settings color 145 driver presets (Mac) 60 drivers 49 drivers (Mac) 57 priority 48, 57 Settings tab, HP embedded Web Server 153 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 279
IPv4 parameters 71 manually configuring IPv6 parameters 71 operating systems supported 66 TCP/IP settings 32 technical support online 153 temperature requirements 248 tests networks 36 time clock, setting real- 160 tips iii toner cartridges. See print cartridges toner collection unit replacing 167 - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 280
sites customer support 153 fraud reports 162 HP Web Jetadmin, downloading 155 Macintosh customer support 246 Material Safety Data Sheet (MSDS) 254 universal print driver 46 Windows changing paper types and sizes 82 driver settings 49 drivers supported 45 installing software 67, 72 problem-solving - HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 281
- HP CP4525dn | HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 282
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COLOR LASERJET ENTERPRISE CP4020/CP4520
SERIES PRINTER
CP4025n
CP4025dn
CP4525n
CP4525dn
CP4525xh
User Guide