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HP CP6015dn HP Color LaserJet CP6015 Series - User Guide - Page 214

Jams, Common causes of jams

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Jams Common causes of jams The product is jammed. Cause Solution The paper does not meet specifications. Use only paper that meets HP specifications. See Supported paper and print media sizes on page 85. A component is installed incorrectly. Verify that the transfer belt and transfer roller are correctly installed. You are using paper that has already passed through a product Do not use paper that has been previously printed on or copied. or copier. An input tray is loaded incorrectly. Remove any excess paper from the input tray. Make sure that the stack is below the maximum stack height mark in the tray. See Load paper and print media on page 92. The paper is skewed. The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it. The paper is binding or sticking together. Remove the paper, flex it, rotate it 180°, or flip it over. Reload the paper into the input tray. When printing on lightweight paper or on jobs with heavy toner Set the LIGHT MEDIA optimize mode on the Print Quality coverage, paper is wrapping on the fuser causing Fuser Delay menu to ON. Jam or Fuser Wrap Jam messages. The paper is removed before it settles into the output bin. Reset the product. Wait until the page completely settles in the output bin before removing it. During two-sided printing, you removed the paper before the Reset the product and print the document again. Wait until the second side of the document was printed. page completely settles in the output bin before removing it. The paper is in poor condition. Replace the paper. The internal tray rollers are not picking up the paper. If the paper is heavier than 220 g/m2 (58 lb), it might not be picked from the tray. The rollers are worn. Replace the rollers. The paper has rough or jagged edges. Replace the paper. The paper is perforated or embossed. Perforated or embossed paper does not separate easily. Feed single sheets from Tray 1. Device supply items have reached the end of their useful life. Check the product control panel for messages prompting you to replace supplies, or print a supplies status page to verify the remaining life of the supplies. See Information pages on page 138. Paper was not stored correctly. Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment. Not all product packing material was removed. Verify that the packing tape, cardboard, and plastic shipping locks have been removed from the product. If the product still continues to jam, contact HP Customer Support or your authorized HP service provider. 200 Chapter 12 Solve problems ENWW

Section	Page
Product basics	15
Product comparison	16
Product features	17
Product walkaround	20
Front view	20
HP Color LaserJet CP6015n, HP Color LaserJet CP6015dn, and HP Color LaserJet CP6015de	20
HP Color LaserJet CP6015x	21
HP Color LaserJet CP6015xh	21
Back view	22
Interface ports	23
Serial number and model number location	23
Control panel	25
Use the control panel	26
Control-panel layout	26
Interpreting control panel indicator lights	27
Control panel menus	28
Getting started basics	28
Menu hierarchy	29
Open the menus	29
Show Me How menu	30
Retrieve job menu	31
Information menu	32
Paper handling menu	33
Configure device menu	34
Printing menu	34
PCL sub-menu	34
Print Quality menu	36
System setup menu	41
Output Setup menu	47
I/O menu	50
Resets menu	55
Diagnostics menu	57
Service menu	61
Software for Windows	63
Supported operating systems for Windows	64
Supported printer drivers for Windows	65
HP Universal Print Driver (UPD)	66
UPD installation modes	66
Select the correct printer driver for Windows	67
Priority for print settings	68
Change printer-driver settings for Windows	69
Remove software for Windows	70
Supported utilities for Windows	71
HP Web Jetadmin	71
Embedded Web server	71
HP Easy Printer Care	71
Software for other operating systems	73
Use the product with Macintosh	75
Software for Macintosh	76
Supported operating systems for Macintosh	76
Supported printer drivers for Macintosh	76
Remove software from Macintosh operating systems	76
Priority for print settings for Macintosh	76
Change printer-driver settings for Macintosh	76
Software for Macintosh computers	77
HP Printer Utility	77
Open the HP Printer Utility	77
HP Printer Utility features	78
Supported utilities for Macintosh	78
Embedded Web server	78
Use features in the Macintosh printer driver	79
Print	79
Create and use printing presets in Macintosh	79
Resize documents or print on a custom paper size	79
Print a cover page	79
Use watermarks	80
Print multiple pages on one sheet of paper in Macintosh	80
Print on both sides of the page (duplex printing)	81
Set the stapling options	81
Store jobs	82
Set the color options	82
Use the Services menu	82
Connect the product	85
USB connection	86
Network connection	87
Network configuration	89
Benefits of a network connection	90
Supported network protocols	91
Configure network settings	92
TCP/IP	92
Internet Protocol (IP)	92
Transmission Control Protocol (TCP)	92
IP address	92
Configure IP parameters	92
Dynamic Host Configuration Protocol (DHCP)	93
BOOTP	93
Subnets	93
Subnet mask	93
Gateways	93
Default gateway	93
Manually configure IPv4 TCP/IP parameters from the control panel	93
Manually configure IPv6 TCP/IP parameters from the control panel	94
Network utilities	96
Other components and utilities	96
Paper and print media	97
Understand paper and print media use	98
Supported paper and print media sizes	99
Supported paper types	103
Special paper or print media guidelines	105
Load paper and print media	106
Load Tray 1	106
Print envelopes	107
Load banner paper into Tray 1	107
Load Trays 2, 3, 4, or 5	107
Load standard-sized paper into Trays 2, 3, 4, or 5	107
Load undetectable standard-sized paper into Trays 2, 3, 4, and 5	109
Load custom-size paper into Tray 2, 3, 4, or 5	110
Load large-size paper into Tray 3, 4, or 5	111
Configure trays	113
Configure a tray when loading paper	113
Configure a tray to match print job settings	113
Configure a tray by using the Paper Handling menu	114
Automatic media type sensing (auto sense mode)	114
Auto-sense settings	114
Select the media by source, type, or size	115
Source	115
Type and Size	115
Choose an output location	116
Standard output bin	116
Optional output accessories	116
3-bin stapler/stacker features	116
Booklet maker finisher features	116
Accessory walkaround	117
Configure the accessory operation mode	119
Select the operating mode at the control panel	119
Select the operating mode in the printer driver (Windows)	120
Select the operating mode in the printer driver (Mac OS X)	120
Use product features	121
Economy settings	122
Sleep delay	122
Set sleep delay	122
Disable/enable sleep mode	122
Wake time	122
Set the wake time	123
Set economy modes from the EWS	123
Use the stapler	124
Supported paper sizes for stapling	124
Staple print jobs	126
Use job storage features	127
Gain access to the job storage features	127
Use the proof and hold feature	127
Create a proof and hold job	127
Print a proof and hold job	128
Delete a proof and hold job	128
Use the personal job feature	129
Print a personal job	129
Delete a personal job	129
Use the Quick Copy feature	130
Create a QuickCopy job	130
Printing a Quick Copy job	130
Delete a Quick Copy job	130
Use the stored job feature	131
Create a stored print job	131
Print a stored job	131
Delete a stored job	131
Banner printing	132
Print banners from Tray 1	132
Print photos or marketing material	133
Supported glossy paper	133
Configure the paper tray	133
Configure the driver settings	134
Print weatherproof maps and outdoor signs	135
Supported tough paper	135
Configure the paper tray	135
Configure the driver settings	135
Set the duplex alignment	136
Print tasks	137
Cancel a print job	138
Stop the current print job from the control panel	138
Stop the current print job from the software program	138
Use features in the Windows printer driver	139
Open the printer driver	139
Use printing shortcuts	139
Set paper and quality options	139
Set document effects	140
Set document finishing options	140
Set product output options	140
Set job storage options	141
Set color options	141
Obtain support and product-status information	142
Set advanced printing options	142
Use color	143
Manage color	144
Automatic or manual color adjustment	144
Manual color options	144
Print in grayscale	145
Restrict color use	145
Restrict color printing	145
RGB Color (Color Themes)	146
Match colors	147
Sample book color matching	147
Printing color samples	147
PANTONE® color matching	148
Advanced color use	149
HP ImageREt 4800	149
Paper selection	149
sRGB	149
Print in four colors — CMYK	149
CMYK ink set emulation (HP postscript level 3 emulation)	149
TrueCMYK	150
Manage and maintain the product	151
Information pages	152
HP Easy Printer Care	153
Open the HP Easy Printer Care software	153
HP Easy Printer Care software sections	153
Embedded Web server	156
Open the embedded Web server by using a network connection	156
Embedded Web server sections	157
Use HP Web Jetadmin software	159
Security features	160
Secure the embedded Web server	160
Secure Disk Erase	160
Data affected	160
Additional Information	161
Job storage	161
Lock the control-panel menus	161
Set the real-time clock	162
Set the real-time clock	162
Manage supplies	164
Print-cartridge storage	164
HP policy on non-HP print cartridges	164
HP fraud hotline and Web site	164
Replace supplies	165
Locate supplies	165
Supply replacement guidelines	165
Approximate replacement intervals for supplies	166
Change print cartridges	166
Change image drums	168
Install memory	171
Install DDR memory DIMMs	171
Enable memory for Windows	175
Install an HP Jetdirect or EIO print server card or EIO hard disk	176
Replace the staple cartridge	178
Replace saddle stitch staple cartridges in the booklet maker	180
Clean the product	183
Clean the exterior	183
Clean spilled toner	183
Upgrade the firmware	184
Determine the current firmware version	184
Download new firmware from the HP Web site	184
Transfer the new firmware to the product	184
Use FTP to upload the firmware through a browser	184
Use FTP to upgrade the firmware on a network connection using Microsoft Windows	185
Use HP Web Jetadmin to upgrade the firmware	186
Use MS-DOS commands to upgrade the firmware for USB connections	186
Upgrade the HP Jetdirect firmware	187
Solve problems	189
Solving general problems	190
Troubleshooting checklist	190
Restore factory settings	191
Factors that affect product performance	191
Automatic neutral calibration	192
Control-panel message types	193
Control-panel messages	194
Jams	214
Common causes of jams	214
Jam locations	215
Clear jams	215
AREA 1: Clear jams in the output bin	216
AREA 2 and AREA 3: Clear jams in the fuser area and the transfer area	218
AREA 4: Clear jams in the duplex area	222
AREA 5: Clear jams in Tray 2 and the internal paper path	225
AREA 6: Clear jams in Tray 1	228
Clear jams when printing banners	231
AREA 7: Clear jams in optional Trays 3, 4, and 5	233
AREA 8: Clear jams in the optional finishing devices	236
Clear jams in the output-accessory bridge	236
Clear jams in the sorter area	236
Clear jams in the booklet maker	238
Clear staple jams	240
Clear staple jams in the main stapler	240
Clear staple jams in the booklet maker	241
Jam recovery	244
Paper-handling problems	245
Product feeds multiple sheets	245
Product feeds incorrect page size	245
Product pulls from incorrect tray	245
Paper does not feed automatically	246
Paper does not feed from Tray 2, 3, 4, or 5	246
Transparencies or glossy paper will not feed	247
Envelopes jam or will not feed in the product	248
Output is curled or wrinkled	248
Product will not duplex or duplexes incorrectly	249
Understand lights on the formatter	250
HP Jetdirect LEDs	250
Heartbeat LED	250
Solve image quality problems	251
Example print quality problems	251
Repetitive defects ruler	251
Overhead transparency defects	253
Print quality problems associated with the environment	253
Print quality problems associated with jams	253
Optimize and improve image quality	253
Use supported paper	254
Calibrate the product	254
Specify the correct paper type	254
Clean the fuser	255
Respond to control panel error messages	256
Clean the registration second transfer assembly	257
Use manual print modes	259
Print-quality-troubleshooting pages	260
Performance problems	261
Solve network connectivity problems	262
Solve network printing problems	262
Verify communication over the network	263
Product software problems	264
Solve common Macintosh problems	265
Supplies and accessories	269
Order parts, accessories, and supplies	270
Order directly from HP	270
Order through service or support providers	270
Order directly through the embedded Web server (for printers that are connected to a network)	270
Order directly through the HP Easy Printer Care software	270
Part numbers	271
Accessories	271
Print cartridges	271
Image drums	271
Maintenance kits	271
Memory	272
Cables and interfaces	272
Service and support	273
Hewlett-Packard limited warranty statement	273
Print cartridge and image drum limited warranty statement	275
Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement	276
Customer self repair warranty service	277
Customer support	278
Availability of support and service	279
HP maintenance agreements	279
On-site service agreements	279
Priority onsite service	279
Next-day onsite service	279
Weekly (volume) on-site service	279
Product specifications	281
Physical specifications	282
Electrical specifications	283
Acoustic specifications	284
Environmental specifications	285
Regulatory information	287
FCC regulations	288
Environmental product stewardship program	289
Protecting the environment	289
Ozone production	289
Power consumption	289
Paper use	289
Plastics	289
HP LaserJet print supplies	289
Return and recycling instructions	290
United States and Puerto Rico	290
Multiple returns (more than one cartridge)	290
Single returns	290
Shipping	290
Non-U.S. returns	290
Paper	290
Material restrictions	290
Disposal of waste equipment by users in private households in the European Union	291
Material Safety Data Sheet (MSDS)	291
For more information	292
Declaration of Conformity	293
Certificate of volatility	294
Types of memory	294
Volatile memory	294
Non-volatile memory	294
Hard-disk-drive memory	294
Safety statements	295
Laser safety	295
Canadian DOC regulations	295
VCCI statement (Japan)	295
Power cord statement (Japan)	295
EMI statement (Korea)	295
Laser statement for Finland	296
Substances Table (China)	297

Match case Limit results 1 per page

Jams

Common causes of jams

The product is jammed.

Cause

Solution

The paper does not meet specifications.

Use only paper that meets HP specifications. See

Supported

paper and print media sizes

on page

A component is installed incorrectly.

Verify that the transfer belt and transfer roller are correctly

installed.

You are using paper that has already passed through a product

or copier.

Do not use paper that has been previously printed on or copied.

An input tray is loaded incorrectly.

Remove any excess paper from the input tray. Make sure that

the stack is below the maximum stack height mark in the tray.

See

Load paper and print media

on page

The paper is skewed.

The input-tray guides are not adjusted correctly. Adjust them

so they hold the stack firmly in place without bending it.

The paper is binding or sticking together.

Remove the paper, flex it, rotate it 180°, or flip it over. Reload

the paper into the input tray.

When printing on lightweight paper or on jobs with heavy toner

coverage, paper is wrapping on the fuser causing Fuser Delay

Jam or Fuser Wrap Jam messages.

Set the

LIGHT MEDIA

optimize mode on the Print Quality

menu to

The paper is removed before it settles into the output bin.

Reset the product. Wait until the page completely settles in the

output bin before removing it.

During two-sided printing, you removed the paper before the

second side of the document was printed.

Reset the product and print the document again. Wait until the

page completely settles in the output bin before removing it.

The paper is in poor condition.

Replace the paper.

The internal tray rollers are not picking up the paper.

If the paper is heavier than 220 g/m

(58 lb), it might not be

picked from the tray.

The rollers are worn. Replace the rollers.

The paper has rough or jagged edges.

Replace the paper.

The paper is perforated or embossed.

Perforated or embossed paper does not separate easily. Feed

single sheets from Tray 1.

Device supply items have reached the end of their useful life.

Check the product control panel for messages prompting you

to replace supplies, or print a supplies status page to verify the

remaining life of the supplies. See

Information pages

on page

138

Paper was not stored correctly.

Replace the paper in the trays. Paper should be stored in the

original packaging in a controlled environment.

Not all product packing material was removed.

Verify that the packing tape, cardboard, and plastic shipping

locks have been removed from the product.

If the product still continues to jam, contact HP Customer Support or your authorized HP service

provider.

200

Chapter 12

Solve problems

ENWW