HP CP6015dn HP Color LaserJet CP6015 Series - User Guide - Page 247
Transparencies or glossy paper will not feed, HP Color LaserJet Brochure Paper, Glossy Q6611A - color laserjet color laser printer
UPC - 883585363018
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Paper does not feed from Tray 2, 3, 4, or 5 Cause An optional tray is incorrectly installed. The paper size is not configured correctly for the input tray. The guides in the tray are not against the paper. Solution the printer driver has been configured to recognize the optional trays. Print a configuration page to confirm that the optional tray is installed. If not, verify that the tray is correctly attached to the product. Print a configuration page or use the control panel to determine the paper size for which the tray is configured. Verify that the guides are touching the paper. Transparencies or glossy paper will not feed Transparencies or glossy paper will not feed Cause Solution The correct paper type is not specified in the software or printer Verify that the correct paper type is selected in the software or driver. printer driver. The input tray is overfilled. Remove excess paper from the input tray. Do not load more than 200 sheets of glossy paper or glossy film, or more than 100 transparencies in Tray 2, 3, 4, or 5. Do not exceed the maximum stack height marks for Tray 1. Paper in another input tray is the same size as the transparencies, and the product is defaulting to the other tray. Make sure that the input tray containing the transparencies or glossy paper is selected in the software program or printer driver. Use the product control panel to configure the tray to the paper type loaded. The tray containing the transparencies or glossy paper is not configured correctly for type. Make sure that the input tray containing the transparencies or glossy paper is selected in the software program or printer driver. Use the product control panel to configure the tray to the paper type loaded. Transparencies or glossy paper might not meet supported paper specifications. High-humidity environments may cause glossy paper not to feed, or to feed too many sheets. Use only paper that meets the HP paper specifications for this product. Print glossy paper from Tray 2, 3, 4, or 5 for best results. Avoid printing glossy paper in high humidity conditions. When printing glossy paper, removing the paper from the wrapper and letting it rest for a few hours can improve feeding into the product. However, letting paper rest in humid environments may also cause blisters. CAUTION: HP Color Laser Presentation Paper, Glossy (Q2546A, Q2547A) is not supported with this product. Using this type of paper can cause a fuser jam that might require the replacement of the fuser. Two recommended alternatives are HP Color LaserJet Presentation Paper, Soft Gloss (Q6541A) and HP Color LaserJet Brochure Paper, Glossy (Q6611A, Q6610A). For a list of supported paper types, see Supported paper types on page 89. ENWW Paper-handling problems 233