HP CP6015dn HP Color LaserJet CP6015 Series - User Guide - Page 248
Envelopes jam or will not feed in the product, Output is curled or wrinkled, PAPER CURL, REDUCED
UPC - 883585363018
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Envelopes jam or will not feed in the product Envelopes jam or will not feed in the product Cause Solution Envelopes are loaded in an unsupported tray. Only Tray 1 can Load envelopes into Tray 1. feed envelopes. Envelopes are curled or damaged. Envelopes are sealing because the moisture content is too high. Envelope orientation is incorrect. This product does not support the envelopes being used. Tray 1 is configured for a size other than envelopes. Try using different envelopes. Store envelopes in a controlled environment. Try using different envelopes. Store envelopes in a controlled environment. Verify that the envelope is loaded correctly. Refer to the HP LaserJet Printer Family Print Media Guide. Configure Tray 1 size for envelopes. Output is curled or wrinkled Output is curled or wrinkled Cause Solution Paper does not meet the specifications for this product. Use only paper that meets the HP paper specifications for this product. Paper is damaged or in poor condition. Product speed needs to be reduced. Product is operating in an excessively humid environment. Remove paper from the input tray and load paper that is in good condition. Set the PAPER CURL option in the Print Quality menu to REDUCED to decrease full speed to 10 ppm (instead of 40 ppm) and 3/4 speed to 7.5 ppm (instead of 30 ppm). Verify that the printing environment is within humidity specifications. You are printing large, solid-filled areas. Large, solid-filled areas can cause excessive curl. Try using a different pattern. Paper used was not stored correctly and might have absorbed Remove paper and replace it with paper from a fresh, moisture. unopened package. Paper has poorly cut edges. Remove paper, flex it, rotate it 180 degrees or turn it over, and then reload it into the input tray. Do not fan paper. If the problem persists, replace the paper. The specific paper type was not configured for the tray or selected in the software. Configure the software for the paper (see the software documentation). Configure the tray for the paper, see Load paper and print media on page 92. The paper has previously been used for a print job. Do not re-use paper. 234 Chapter 12 Solve problems ENWW