HP CP6015dn HP Color LaserJet CP6015 Series - User Guide - Page 256
Respond to control panel error messages, OE.02 MEDIA SENSOR - maintenance kit
UPC - 883585363018
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A CLEANING message appears on the product control panel display while the cleaning is taking place. In order for the cleaning page to work correctly, print the page on copier-grade paper (not bond, heavy, or rough paper). A blank page will be printed when the task is complete. Discard the page. Create and use the cleaning page 1. Press MENU. 2. Press the up arrow or down arrow / to select CONFIGURE DEVICE, and then press the checkmark button . 3. Press the up arrow or down arrow / to scroll to PRINT QUALITY, and then press the checkmark button . 4. Press the up arrow or down arrow / to scroll to PROCESS CLEANING PAGE, and then press the checkmark button . 5. Discard the printed page. The task is complete. Respond to control panel error messages If you see a 54.ERROR message in the event log, you might need to perform some maintenance on the product to avoid more errors and to solve print quality problems. 1. Open and then close the right door of the product to log a 54.ERROR as the latest event in the event log. 2. Press Menu. 3. Press the down arrow to highlight INFORMATION, and then press the checkmark button . 4. Press down arrow to highlight DIAGNOSTICS, and then press the checkmark button . 5. Press the down arrow to highlight PRINT EVENT LOG, and then press the checkmark button . 6. Find the most recent event in the log. ● If the event is a 54.OE.01 MEDIA SENSOR event, a service technician needs to replace the registration second transfer assembly. Contact HP Support at www.hp.com/support/ cljcp6015 and provide them with this error code. ● If the event is a 54.OE.02 MEDIA SENSOR event, you need to replace the product transfer kit. Contact HP Support at www.hp.com/support/cljcp6015 and provide them with this error code. ● If the event is a 54.OE.03 MEDIA SENSOR event, you need to clean the registration second transfer assembly and the media sensor using the following procedure. 242 Chapter 12 Solve problems ENWW