HP Cc3310 User Information and Service Guide - HP Carrier-Grade Server cc3310
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- HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 1
HP Carrier-Grade Server cc3310 Product Guide Manufacturing Part Number: cc3310_W2K3_Product January 2006 U.S.A. © Copyright 2003-2006 Hewlett-Packard Development Company, L.P. - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 2
on the CD-ROM is the hp Carrier-Grade Server cc3310 Product Guide, which contains in-depth troubleshooting, installation, and repair information. The CD will autorun when you insert it into an operating Windows workstation, or boot from the CD after a hardware reset. In addition, the latest versions - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 3
HP cc3310 Carrier Grade Server Product Guide Part I: User's Guide Legal Notices ...2 1 User Information: Advice (Tips 8 About this Guide ...8 Advice (Tips)...8 Server ...8 System Configuration ...10 Hardware Tips...11 Intel RAID Controller Tips ...11 Networking Tips ...12 USB Tips ...12 Remote - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 4
DC Input Voltage Specification ...32 DC Output Current Specifications ...33 AC Power Subsystem ...33 Introduction ...34 AC Input Voltage Specification ...34 Peripheral Bay...35 Hard Drive Tray ...35 Cooling Subsystem ...35 Ambient Temperature Control ...36 Server Management Summary...36 Server Board - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 5
HP cc3310 Carrier Grade Server Product Guide Part I: User's Guide FRU/SDR Load Utility Description ...59 How to Use the FRU/SDR Load Utility 59 Setting a System Asset Tag ...62 Installing a Service Partition...62 Saving and Restoring the System Configuration 63 Using the Intel Server Management ( - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 6
Introduction...113 Connector Pinouts...113 Alarms ...113 DC Power Input for DC-Input Power Supply Cage 114 RJ-45 Serial Ports (Rear Panel) ...115 RJ-45 Serial Port (Front Panel)...115 11 Service: Parts and Accessories 117 Replaceable Parts ...117 Supported Accessories ...118 Index 123 6 Part I - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 7
HP cc3310 Carrier Grade Server Product Guide Part I: User's Guide Part I 7 - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 8
this Guide This Product Guide contains two main divisions, User Information and Service: • User Information-Chapters 1 to 8, includes descriptions of the hp Carrier Grade Server cc3310, and the associated software and utilities. Operating procedures and assistance with solving problems are also - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 9
: Upgrading the Hardware for additional information. 4. If you are using the Intel Service Manager (ISM), you must manually configure the SNMP and set ISM health indicators. Refer to the Intel Server Management (ISM) for the HP Carrier-Grade Server cc3310 Installation and User's Guide for additional - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 10
your user name and password ready.) 2. HP supports both Microsoft® Windows® 2000 Advanced Server (AS) and Microsoft Windows 2003 Advanced Server. Refer to the Operating System Support Notes for Windows 2000 Advanced Server and Windows 2003 Advanced Server on the HP carrier Grade Server cc3310 for - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 11
of the OS. Refer to Chapter 1 for additional information. Hardware Tips 1. Additional/optional hardware kits are available for processors, memory, hard drives, power supplies and removable media devices. The maximized system configuration for a single server consists of: a. 12 GB of DDR - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 12
service partition installation instructions. Networking Tips 1. When configuring the system with internal network ports NIC1 and NIC2, and no other network port hardware Refer to the Intel Server Management (ISM) HP Carrier-Grade Server cc3310 Installation and User's Guide for additional information. - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 13
Warnings and a caution which appear in this User's Guide are summarized here. Familiarize yourself with these warning before you use and service the cc3310 server. WARNING Anchor the equipment rack: The equipment rack must be anchored to an unmovable support to prevent it from falling over when - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 14
DC power supplies are installed: Connection with a DC source should only be performed by trained service personnel. The server with DC input is to be installed in a Restricted Access Location in accordance with articles 110-16, 110-17, and 110-18 of the National Electric Code, ANSI/NFPA 70. The DC - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 15
(41°F) or rise above 40°C (104°F). Extreme fluctuations in temperature can cause a variety of problems in your server. Ventilation: The equipment rack must provide sufficient airflow to the front of the server to maintain proper cooling. The rack must also include ventilation sufficient to exhaust - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 16
- HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 17
HP Carrier-Grade Server cc3310 is a compact, high-density, rack mount server with support for 1 or 2 Intel Xeon™ processors with 512 KB L2 cache and 12 GB DDR266 SDRAM DIMM memory. This server supports high availability features such as hot-swap disk drives and hot-swap and redundant power supply - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 18
Safety Emissions Immunity Shock operating Shock non-operating Electrostatic discharge (ESD) Acoustic Specification 5°C to 40°C (41°F to 104°F) -40°C to 70°C positions in operating mode. Chassis Feature Locations Front Panel Figure 2-2 shows the front view of the server including the front panel. - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 19
Feature Description Front Panel Switches Power switch Toggles the server power. Reset switch Resets the server. ID switch Toggles server ID LED. NMI switch An example could be the loss of a large section of memory, or other corruption, that renders the system not operational. The front panel - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 20
, or a disk 2 SCSI hard drive fault when amber or red. When continuously lit, indicates the presence of DC power in the server. The LED goes out when the power is turned off or the power source is disrupted. Indicates activity on either NIC0 or NIC1. Indicates any system SCSI hard drive activity - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 21
back panel. The back panel of the AC-powered server is similar (except for the power supplies). Figure 2-4. Back Panel (DC Version) A B C D E F O USB connector 1 Internal Chassis Features Figure 2-5 shows the location of the connectors and components on the server board. Chapter 8 89 - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 22
Figure 2-5. Server Board Connector and Component Locations A CDE FG B DD H CC I J BB K (low profile) RADIOS enabled. Modular ROM-B card support is provided via the riser card (SCSI only) fan 2 connector S. Main power connector T. Battery U. Power supply signal connector V. ATX front - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 23
. Memory The server board has six 168-pin DIMM slots, each supporting 72-bit ECC registered DDR DIMMs (DDR266 compatible). Memory is partitioned in three banks. A minimum of 512 MB (256 MB x2) and as much as 12 GB may be installed. DIMMs must be installed in groups of 2 (pairs), and in specific - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 24
Service: Upgrading the Hardware for additional information. The controller automatically detects, sizes, and initializes the memory array, depending on the type, size, and speed of the installed DIMMs, and reports memory size and allocation to the server rate The server board supports disabling of - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 25
password server board supports the Advanced Configuration and Power Interface (ACPI) as defined by the ACPI 2.0 specification. An ACPI-aware operating system can put the server into a state where the hard drives spin down, the server fans stop, and all processing is halted. However, the power supply - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 26
s4: Hibernate or save to disk. The memory and machine state are saved to disk. Pressing the power button or other wakeup event will restore the system state from the disk and resume normal operation. This assumes that no hardware changes have been made to the server while it was off. • s5: Soft off - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 27
setup utility. When secure mode is in effect: • You can boot the server and the operating system will run, but you must enter the user password to use the keyboard or mouse. • You cannot turn off system power or reset the server from the front panel switches. • Secure mode has no effect on functions - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 28
present and displays a message. The sequence that you specify in setup will determine the boot order. If secure mode is enabled (a user password is set), you will be prompted for a password before the server fully boots. If secure mode is enabled and the Secure Boot Mode option is also enabled, the - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 29
assembly • Connectors for interfacing to the power supply, server baseboard, drive carrier assemblies, and hot-plug disk drives 1 and 2 FPIO SCSI Subsystem Status LEDs The status LEDs give the user a visual indication of the internal disk drives' condition. There is a single LED for each drive - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 30
in cards • Provides 5-Volt to 3.3-Volt signal level translation • Support for a Zero Channel RAID (ZCR) card The 5-Volt riser board contains voltage level translation converting the 5-Volt PCI add-in card signals to conform to the server board, which has 3.3-Volt signaling levels. The board provides - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 31
of the chassis. The power supply cage supports up to two hot-swap power supplies (either AC input or DC input) in a (1+1) redundant configuration. A power supply filler module (shown in Figure 3-3) for the empty power supply site is supplied for servers without redundancy. Only the DC input version - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 32
service person to prevent injury. All wiring terminals connected to the DC input terminal block must be fully insulated with no exposed bare metal. DC Output Connectors The power subsystem DC power and control signals are interfaced to the server via wire harnesses when the power supply modules - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 33
DC Output Current Specifications The combined output power of all outputs will not exceed 450W. Each output has a maximum and minimum current rating, as shown in Table 3-4. The power supply information • I2C interface for server management functions • Integral handle for insertion/extraction Chapter 4 - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 34
No AC power to this PSU only DC present/only standby outputs on Power supply DC outputs on and ok Power supply in alert condition Power supply failure (OTP, OCP, OVP, UV) Power Supply LED OFF AMBER BLINK GREEN GREEN BLINK AMBER AMBER AC Input Voltage Specification The power supply operates within - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 35
drive) can be mounted in the server using a blind-mate peripheral drive carrier inserted into the peripheral drive bay. chassis. The front bezel must be removed to access the hot-swap drive bays. Figure 3-5. Hard Drive Bays 1 2 TP130 Cooling Subsystem All server components except the power supply - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 36
system power, resets, monitoring voltages, temperatures, fans, and communicating with secondary controllers on its Intelligent Platform Management Bus (IPMB). Server Board Management Controller The BMC on the system baseboard provides server management monitoring capabilities. A flash memory is - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 37
System Management Interrupt (SMI) timer • I2C master controller for the IPMB • Two private I2C management bus interfaces • Server Management Software (SMS) and Server Management Mode (SMM) IPMB message receiver • Event message receiver • SEL management and access • SDR repository management and - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 38
- HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 39
screen) Display a menu for selecting the boot device. ESC (press anytime after memory check) Remove the splash screen. ESC Perform a network boot. F12 Power-On Self-Test (POST) Each time the server is turned on, the BIOS begins executing the Power-On Self-Test (POST), which is stored in flash - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 40
the beep code you hear; this information is useful for your service representative. For a listing of common beep codes and error messages boot process. The changes are not saved for the next boot process. 1. Boot the server. 2. At any time during POST, press Esc. When POST completes, a popup boot - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 41
operating system being present. BIOS setup stores most of the configuration values in battery-backed CMOS; the rest of the values are stored in flash memory. The values Chapter 5 41 - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 42
these values to configure the hardware. If the values and the actual hardware do not agree, POST the server, after POST completes the memory test • When you have performed a CMOS clear (press reset and power with a value field that contains user-selectable parameters. Parameters may be changed - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 43
in any major menu, the exit confirmation window is displayed and the user is asked whether changes can be discarded. Setup Defaults-Pressing F9 causes checking the status of the server BIOS. You can determine the version of installed b\BIOS as follows: 1. Reset the server and select F2 from the - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 44
Then, go to: http://hp.com./products1/servers/carrier_grade/products/cc3310/index.html. On the referenced web page, (under the product information section, select the Firmware and Software Download link. Follow the instructions provided to download BIOS firmware. 44 Chapter 4 - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 45
for 30 seconds 4. Update BIOS 5. Clear CMOS Server Configuration Wizard The server configuration wizard is a utility that is provided to help you configure your server. The server configuration wizard is located on the HP Server cc3310 User Information Diagnostics and Utilities Resource CD shipped - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 46
the server. Create/modify the service partition If a service partition does not already exist, create one. If a service partition server or diagnose a problem with the server hardware. The DPC console features allow you to: • Establish connection to remote servers • Server control: power on, power - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 47
-based programs that are stored on the service partition. Running the DPC Console For more information about setting up and running the DPC console, refer to the ISM Installation and User's Guide. This document is on the HP Server cc3310 User Information Diagnostics and Utilities Resource CD. Using - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 48
system passwords and user preference settings (such as screen colors). The system setup utility supports server configuration utilities menu. • From the service partition-Boot the server to the service partition and execute the following DOS commands: C:\> cd SSU C:\SSU> SSU.bat The mouse driver - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 49
Down button to move down the list. Setting Passwords and Security Options You can set a user password and an administrator password for the server. You must set an administrator password before you can set a user password. (You can set the same passwords and security options by using BIOS setup - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 50
-Enable turns off the video when the server is in secure mode. • Power Switch Inhibit-Enable prevents the power and reset buttons from functioning when the server is in secure mode. Disable allows the power and reset buttons to function normally when the server is in secure mode. 4. Click Save to - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 51
Status Identify the installed firmware in your system as follows: 1. Insert the HP Server cc3310 Information Diagnostics and Utilities Resource CD into the CD-ROM drive and boot from the CD. 2. After the server has booted, select Load Configuration Wizard. 3. When the wizard begins, press Continue - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 52
the BIOS or firmware, go to: http://hp.com./products1/servers/carrier_grade/products/cc3310/index.html. On the referenced web page (under the product information section), select the Firmware and Software Download link. Follow the instruction provided to download BIOS or firmware. Managing the - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 53
. • Always Available-An individual can access the server through serial over LAN if that user knows the server's user password. • Restricted-An individual can access the server through serial over LAN if that user knows the server's administrator password. • Disabled-Serial over LAN cannot be used - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 54
that a password be entered before a user can perform server management functions on this server from a serial or modem connection. 9. Select the Access Mode to set the points at which serial/modem connectivity can be activated: • Preboot Only-The EMP is available only when the server is powered down - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 55
the remote access mode: • Preboot-The EMP is available only when the server is powered down or is running POST during startup. Once the operating system is loaded Password button (optional) to require that a password be entered before a user can perform server management functions on this server - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 56
Mode to set the restrict power control operations: • Enabled-Enable restrictions. A user cannot use serial/modem access to affect the power state of the system, such as powering the server on or off. • Disabled-Disables restrictions. A user can choose to power the server on or off through a serial - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 57
configuration. 17. Click Close to return to the PEM window. How to Set Up LAN Alerts To set up the server to send alerts over the LAN, you can use either the server configuration wizard or the System Setup Utility. For more information about LAN alerts, refer to the documentation for Intel - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 58
. • Always Available-An individual can access the server through serial over LAN if that user knows the server's user password. • Restricted-An individual can access the server through serial over LAN if that user knows the server's administrator password. • Disabled-Serial over LAN cannot be used - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 59
of the system you want the server to send alerts to. If server configuration wizard > Run Wizard menu. The other is through the server configuration utilities menu. Instructions for each method follow. To use the server select the Load SDRs Only Onto this Server option and click on the Continue button - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 60
for accuracy and click on the Continue button. 14. Select the appropriate chassis type and click on the Continue button. 15. Select Update FRUs and utility is FRUSDR.exe) • Requires the following support files: • One or more .fru files describing the server's field replaceable units • A .cfg file - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 61
memory and printed on the screen. Each area represents one sensor for each instrumented device in the server. If the given display function fails because of an inability to parse the data present or a hardware utility validates the header area of the supplied SDR file, it updates the SDR repository - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 62
the nonvolatile storage. The chassis area reads from the specified service partition set up for your HP Carrier Grade Server cc3310, to be supported by HP. The service partition should come preloaded in your server, but you can set up a service partition (if needed) using the HP Server cc3310 User - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 63
the option to format and install software. The service partition will not operate correctly until it is formatted and software has been installed onto it. Strike a key when ready. 8. After rebooting, the HP Server cc3310 User Information Diagnostics and Utilities Resource CD software runs again - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 64
LAN alert data • Service partition configuration • System asset tag NOTE LAN passwords are not stored in the file. Passwords cannot be saved or the file and compares that information with the same information retrieved from the server. If the two do not match, an error message is displayed and - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 65
Server Management Console may only be installed on a management station running a Microsoft Windows operating system. Installing Intel Server Management Refer to the Intel Server Management (ISM) for the HP Carrier-Grade Server cc3310 Installation and User's Guide ISM installation instructions - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 66
information about the I/O functions and capabilities of the server. Operating restrictions and methodologies are described. COM1/2 Ports port is intended for factory use only. The COM2 serial port is located on the server rear panel. Serial over LAN should be set to 19.2 kbps for best/consistent - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 67
Service: Technical Reference for connector pin-out data and additional information. Connecting a Serial Console 8 In the event that you wish to connect a serial console to administer your server, you may use either of the RJ-45 serial ports. If you use the rear panel RJ-45 port, connect the adapter - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 68
- HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 69
NIC2, and no other network port hardware, RHEL AS 2.1 and RHEL 3.0 will assign Server 2.1 operating system. However, RHEL AS 2.1 does support software RAID. 2. HP supports the operation of the Intel external RAID controller. RHEL AS 2.1, Kernel 2.4.9-e.24 and later provide the required drivers - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 70
3. The Intel RAID controller is shipped with a full-height bracket attached. The low-profile bracket is included in the box with the controller. You must remove the full-height bracket and install the lowprofile bracket. 108 Chapter 8 - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 71
controller. Refer to Chapter 4 for service partition installation instructions. RAID Devices The system will support only 1 RAID controller card. It INT13 scan as described in the cc3310 Carrier Grade Server Software & Setup Reference Guide. 2. Do not connect or power on the SCSI drive(s) until - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 72
Figure 8-1. HDD and SCSI Addresses CD/DVD HDD (Left) Left HDD HDD Setting 0 1 2 3 4 5 BIOS Elect. ID 1 1 3 3 5 5 HDD (Right) Right HDD HDD Setting 0 1 2 3 4 5 BIOS Elect. ID 0 1 2 3 4 5 72 Chapter 6 - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 73
at the power source? 15. Are all integrated components from the tested components lists? Check the tested memory and chassis lists, as well as the supported hardware and operating system list on the HP support websites (docs.hp.com and software.hp.com). Search using the keyword cc3310. Chapter - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 74
drivers installed? 7. Is the software correctly configured for the server? 8. Are you using the software correctly? If the problems persist, contact the software vendor's customer service representative. After the System Has Been Running Correctly Problems that occur after the server hardware - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 75
to Initial System Setup on page 73. Specific Problems and Corrective Actions This section provides possible solutions for these specific problems: • Power light does not light • No characters appear on screen • Characters are distorted or incorrect • Server cooling fans do not rotate properly • CD - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 76
's documentation. 2. Are the video monitor signal and power cables properly installed? If the problem persists, the video monitor may be faulty or it may be the incorrect type. Contact your service representative or authorized dealer for help. Server Cooling Fans Do Not Rotate Properly If the - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 77
and power is available, there may be a problem with the diskette drive, server board, or drive signal cable. Contact your service representative ROM drive (especially if the CD is a copy). Problems with Network Server Hangs When Drivers Are Loaded 1. Change the PCI BIOS interrupt settings. - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 78
sure the other adapter supports shared interrupts. Also, make sure your operating system supports shared interrupts. 4. driver is loaded and the protocols are bound. 3. Make sure the network cable is securely attached to the connector at the server back panel. If the cable is attached but the problem - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 79
10 Technical Reference Server Board Jumpers Figure 10-1. Jumper Locations jumploc Table 10-1. Configuration These pins should not be jumpered for normal operation. If these pins are jumpered, the password is cleared. These pins should not be jumpered for normal operation. If these pins are - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 80
power alarm relay will be engaged. Diagnostic LEDs To help diagnose POST failures, a set of four bi-color diagnostic LEDs is located on the back edge of the baseboard. Each of the four LEDs can have one of four states: off, green, red, or amber. The LED diagnostics feature consists of a hardware - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 81
07h Off G G G Uncompress various BIOS modules 08h G Off Off Off Verify password checksum 08h G Off Off Off Verify CMOS checksum 07h Off G G G test is over. Starting the memory refresh test next. 1Ah G Off G R Check refresh toggle: The memory refresh line is toggling. Checking - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 82
G R Initializing APP CMOS RAM for appliance servers only 12h Off Off G R Check point A Off Initialize LCD, if supported 28h G Off R Off Set The display mode is set. Displaying the power-on message next. 37h Off G A G Memory test: The amount of memory above 8 MB has - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 83
next. 84h R G Off Off Verify RAM size: Checking for a memory size mismatch with CMOS RAM data next. 84h R G Off Off Check set of POST errors to error manager 86h R G G Off Boot password check: The password was checked. Performing any required programming before setup next. 8Dh A G - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 84
and logs POST errors. Waits for user input for certain errors. Execute setup. 8Bh A Off G G Set base expansion memory size 8Ch A G Off Off Adjust are preceded by the word Error to highlight the fact that the server might be malfunctioning. All POST errors and warnings are logged in - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 85
disk 3 Error CD-ROM disk 0 Error CD-ROM disk 1 Error CD-ROM disk 2 Error CD-ROM disk 3 Error Date/Time not set Cache memory bad CMOS clear Password clear PCI Error PCI Memory Allocation Error PCI IO Allocation Error PCI IRQ Allocation Error Shadow of PCI ROM Failed PCI ROM not found Insufficient - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 86
P2: L2 cache Failed BIOS does not support current stepping for Processor P1 BIOS does not support current stepping for Processor P2 Watchdog Timer failed to Function Intelligent System Monitoring Chassis Opened Intelligent System Monitoring Forced Shutdown Server Management Interface Failed BMC in - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 87
messages to be displayed, speaker beeps are necessary to inform the user of any errors. Table 10-6 describes the type of error utility. BIOS recovery succeeded, ready for power-down, reboot Bootblock Error Beep Codes failure 2 Parity error 3 Base memory failure 4 System timer 5 Processor - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 88
9 ROM checksum error 10 Shutdown register error 11 Invalid BIOS System BIOS ROM checksum error Shutdown CMOS register read/write error detected General BIOS ROM error 88 Chapter 8 - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 89
information specific to the system. Cautions These warnings and cautions apply throughout this chapter. Only a cc3310-trained qualified person should configure the server hardware. WARNING System power on/off: The power button DOES NOT switch off server power. To remove power from the server, you - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 90
wearing an antistatic wrist strap attached to chassis ground (any unpainted metal surface) on your server when handling parts. ESD and handling I2C bus controls the front panel alarms. All signals are active low. All outputs power up high (inactive). The PFC8574 I2C address is 40 hex (write) and 41 - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 91
is in the downward position before sliding AC power supply module into AC power supply cage. To replace a DC power supply module, follow this procedure: 1. Disconnect the power cord/cable from the DC source. (Remove power from the power supply.) 2. Using a small flat-head screwdriver, unlatch the - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 92
head screws. Figure 11-2. Removing the Power Supply Modules A AC Power Supply Module B C DC Power Supply Module D E F G H TP249 Replacing Hard Disk Drives There are two hard drive bays in the server (1 and 2 in Figure 11-3). Each hard drive bay supports a traymounted Ultra-320 SCSI disk - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 93
The peripheral bay supports either CD-ROM or CD+RW/DVD drive carrier assembly. These items are supplied in carrier assemblies that can be inserted into the server. The blind-mate carrier assembly can be inserted or removed when server power is off. After the drive carrier assembly is installed - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 94
peripheral devices connected to the system. 2. Power down the server by pressing and holding the power button on the front of the chassis for several seconds. After the server shuts down, unplug/disconnect the power cord to remove standby power from the server. 3. Label and disconnect all peripheral - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 95
the power cord(s) from the server removes the +5 Volt standby power that is present when the server is powered down. Hazardous conditions, power supply: Hazardous voltage, current, and energy levels are present inside the power supply. There are no user-serviceable parts inside the power supply - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 96
) SDRAM memory. The Telco and Industrial Grade server baseboard also contains 6 PCI slots (implemented via riser cards), input/output (I/O) ports, and various controllers. Figure 11-7. HP Carrier-Grade Server (shown with top cover and bezel removed) A BC D EF G H I J M L K A. Power supply - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 97
Supplies server AC power; 5 Volt standby is still active whenever the server is plugged in. To remove power from server, you must unplug the AC power cord from the wall outlet. Make sure the AC power cord is unplugged before you open the chassis jumper, causing intermittent problems with the function - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 98
server. Make sure your server can handle a newer, faster processor (thermal and power considerations). If you are adding a second processor to your server Touch the metal chassis before touching the processor or server board. Keep part of your body in contact with the metal chassis to dissipate the - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 99
Figure 11-9. Installing Processors 4. Lower the locking bar completely. Figure 11-10. Lowering the Locking Bar OM14133 OM14135 5. Follow the instructions packaged with your boxed processor for preparing the heatsink and processor for installation. CAUTION Use care when handling the heatsink. - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 100
Figure 11-11. Installing the Heatsink TP110 8. Place one heatsink clip in position, so the tab on the clip engages the slot on the heatsink (A in Figure 11-12). Position the clip so that the plastic tab on the retaining bracket is located in the narrow portion of the heatsink clip opening. 9. Press - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 101
and the additional cautions given here. NOTE Removing the fan assembly makes processor removal and installation easier to accomplish. 2. Disconnect 4 fan power connectors from the FPIO board sockets. 3. Loosen the captive screw that secures the fan assembly, and lift the fan assembly from the - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 102
provided with replacement processors. Discard the old thermal pad after locating the replacement. 10. Follow the instructions packaged with the processor to be installed. Instructions are provided for preparation of the heatsink and processor for installation. 11. Observe the triangular symbols on - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 103
1. Boot the system from the HP Server cc3310 Information Diagnostics and Utilities Resource CD. 2. After the server has booted, select Load Configuration 2B, 3A and 3B. The server board supports only DDR266 compliant SDRAM. Install from 256 MB to 12 GB of approved ECC memory, using up to six DIMMs. - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 104
or manufacturers in DIMM pair installations.) For a current list of supported memory, call your service representative or visit the HP support website at http://www.hp.com. Search using keyword cc3310. NOTE The cc3310 BIOS will detect memory configuration errors with an audible alarm and/or - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 105
1A 2A 3A TP123 Reprogramming the SDR If you have changed the memory configuration, rewrite the SDR as follows: 1. Boot the system from the HP Server cc3310 Information Diagnostics and Utilities Resource CD. 2. After the server has booted, select Load Configuration Wizard. 3. When the wizard begins - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 106
service representative or dealer for a list of approved devices. WARNING There is a danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Discard used batteries according to manufacturer's instructions - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 107
server baseboard. In addition, it is necessary to make sure that the interlocking metal tabs on the back of the PCI adapter assembly are correctly inserted into the slots in the back of the chassis Adapter Assembly. 3-slot PCI Adapter Assembly - supports full-height/full-length PCI adapters and full - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 108
the PCI adapter assembly is removed from the server, it is configured with PCI adapters by chassis. Figure 11-17. Segment C Low-Profile, Half-Length PCI Adapter Subsystem 1 Install PCI Adapters in PCI Adapter Assembly Low-Profile, Half-Length PCI Adapter 3-slot PCI Adapter Assembly - supports - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 109
cable RJ45 COM2/dual USB conn N/C I2C connector IPMB harness Connects to Baseboard IDE connector CDROM carrier Baseboard fan connectors Baseboard SCSI connector Server chassis back Power supply assembly Fan 1 Fan 2 Fan 3 Fan 4 SCSI disk drive 1 SCSI disk drive 2 Baseboard USB connector Baseboard - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 110
the fan array assembly, do the following: 1. Loosen the three captive screws that secure the fan guard and remove the fan guard. 2. Disconnect the 4 fan power cables from the FPIO board. 3. Loosen the 1 captive screw on the fan array assembly. 4. Remove the fan array assembly. 5. Insert the new fan - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 111
2 screws at the rear of the power supply cage, connecting the power supply cage to the chassis. 12. Loosen the one screw at the front of the power supply cage, connecting the power supply cage to the chassis. 13. Pull power supply cage forward (towards front of server) and upward. Lift cage out of - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 112
Figure 11-20. Removing the Power Supply Cage TP185 112 Chapter 8 - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 113
This section describes certain I/O interface connectors of the server. Alarms The alarms port interface is a standard DB15-pin connector (see Figure 12-1). This connector allows remote display of alarm conditions. Each alarm (major, minor, critical and power) is the output of a STDT relay contact - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 114
#8-32 nut on the chassis stud so that the earth ground wire terminal is between the two nuts and tighten the second nut to 10 in-lb. If you have changed the power supply configuration, rewrite the SDR as follows: 1. Boot the system from the HP Server cc3310 Information Diagnostics and Utilities - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 115
to disk. HP cc3310 Carrier Grade Server Product Guide Parts and Accessories RJ-45 Serial Ports (Rear Panel) The rear RJ-45 serial port is a fully functional serial port that supports any standard serial device and provides support for serial concentrators. For server applications that use - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 116
For serial devices that require a DSR signal (default), the J5A2 jumper must be configured in position 3-4 (B in Figure 12-4). For serial devices that require a DCD signal, the jumper must be in position 1-2 (A in Figure 12-4). Figure 12-4. J5A2 Jumper Block for DSR Signal A 5 DCD-DTR to Pin #7 6 - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 117
HP cc3310 Carrier Grade Server Product Guide Parts and Accessories 13 Service: Parts and Accessories Replaceable Parts This chapter contains a list of replaceable parts and accessories for the server. Table 13-1 Replaceable Parts Product Part Number Part Number Part Number Number (New) ( - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 118
Miscellaneous hardware kit (drive carrier, fan, CPU cover, guide plate, PCI riser bracket N/A A9862-40001 Front bezel N/A A9870-70001 Processor install kit Supported Accessories A current list of supported accessories can be found at http://www.hp.com. Search using keyword cc3310. Table - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 119
Appendix A 119 - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 120
- HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 121
Installed System baseboard Processor speed and cache Keyboard Mouse Floppy drive CD-ROM drive Hard disk drive (1) Hard disk drive (2) First installed power supply Second installed power supply PCI slot (1) PCI slot (2) PCI slot (3) PCI slot (4) PCI slot (5) PCI slot (6) Appendix A 121 - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 122
HP cc3310 Carrier Grade Server Product Guide Index 122 Appendix A - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 123
Index HP cc3310 Carrier Grade Server Product Guide Index AC power input 20 ACPI 24 add-in board sensitive to ESD 92 add-in card 3.3 Volt PCI 105 5 Volt PCI 105 administrative password 24 limiting access to SCU 26 Administrator password 47 alarms connector 111 asset tag how to load 60 - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 124
HP cc3310 Carrier Grade Server Product Guide Index Network 23, 73 NVRAM corrupted 40 paging alerts configuring 54, 55 password 24 administrative 24 administrator 25 configure 46 configuring 47 configuring administrator 47 configuring user 48 entering to unblank screen 26 user 24 using to - HP Cc3310 | User Information and Service Guide - HP Carrier-Grade Server cc3310 - Page 125
to using system 26 User password 48 User Password configuring 48 HP cc3310 Carrier Grade Server Product Guide Index video blanking for security 26 Video blanking 48 Video connector 20 Warning ESD can damage product 87 no user-serviceable parts, power supply ........ 92 power on/off switch
HP Carrier-Grade Server cc3310
Product Guide
Manufacturing Part Number: cc3310_W2K3_Product
January 2006
U.S.A.
©
Copyright 2003-2006 Hewlett-Packard Development Company, L.P.