HP Chromebook 11 G1 Maintenance and Service Guide 1

HP Chromebook 11 G1 Manual

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  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 1
    Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 2
    back to S Mode. Learn more at Windows.com/SmodeFAQ. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 3
    Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 4
    Touchpad components ...8 Lights ...9 Button and speakers...10 Special keys ...11 Action keys...13 HP Hubs Launcher (select products only) ...14 Bottom ...14 Labels replacement procedures preliminary requirements 24 Tools required ...24 Service considerations...24 Plastic parts ...24 Cables and
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    support information ...30 5 Removal and replacement procedures for authorized service provider parts 33 Component replacement procedures...33 Preparation for disassembly ...33 Bottom cover ...33 Battery 60 7 Computer Setup (BIOS), TPM, and HP Sure Start...62 Using Computer Setup...62 Navigating and
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 6
    Windows (select products only 69 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 69 Accessing HP PC Hardware Diagnostics Windows 69 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 69 Accessing HP PC Hardware Diagnostics Windows from the Start menu
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    12 Recycling ...80 Index ...81 vii
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    External graphics NVIDIA® GeForce® RTX 3060 with 6 GB discrete memory Supports HDMI up to 4096 × 2160 @ 60 Hz with HDCP 2.3 512 GB, PCIe-4 × 4, NVMe value, TLC Audio and video Audio brand: Bang and Olufson HP True Vision 5MP Camera with Shutter Door - indicator LED, 1x IR LED, USB2.0, 5MP BSI
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    support Support for Modern Trackpad Gestures Taps enabled as default Power requirements Battery 6 cell, 83 Whr, 3.59 Ah, polymer, HP Long Life HP ft) Security Supports Trusted Platform Module (TPM) 2.0, firmware based Privacy camera Microphone mute Operating system Windows® 11 Pro 64 2
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    Plus Single Language APAC EM PPP Windows 11 Home 64 Plus Windows 11 Home 64 Plus Single Language Windows 11 Home 64 Plus Single Language India Market Windows 11 Home 64 Plus Single Language Indonesia Market PPP FreeDOS 3.0 Serviceability End user replaceable parts AC adapter Memory module
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    on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description (1) USB Type-C® Thunderbolt™ ports with HP Sleep Connect USB devices, provide high-speed data transfer, and and Charge and DisplayPort™ output (2) charge small devices (such as
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 12
    . NOTE: Your computer might also support a Thunderbolt docking station. (2) HDMI device. (3) USB SuperSpeed 10 Gbps port with HP Sleep Connects a USB device, provides high-speed even when the computer is off. (4) AC adapter and battery light NOTE: Use a standard USB Type-A charging cable
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    . Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal To access this guide: ▲ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE:
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 14
    of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. Keyboard area 7
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    NOTE: The keyboard area, including the function keys and (select products only) power button, is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power button, change to the clamshell mode. Touchpad settings and components Learn the touchpad settings and components.
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    Table 2-4 Touchpad components and their descriptions Component (1) Touchpad zone (2) Left touchpad button (3) Right touchpad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 17
    Table 2-5 Lights and their descriptions Component (1) Caps lock light (2) Mute light (3) Microphone mute light (4) Camera privacy light (5) Power light Button and speakers Identify the computer button and speakers. Description On: Caps lock is on, which switches the key input to all
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    the computer. To learn more about your power and sleep settings: ▲ Right-click the Power icon and sleep settings. , and then select Power Special keys 11
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    Table 2-7 Special keys and their descriptions Component (1) esc key (2) fn key (3) Windows key (4) Action keys (5) Camera privacy key (6) Power button Description Displays system information when pressed in combination with the fn key. Executes specific functions when pressed in
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 20
    seconds of inactivity. To turn the keyboard backlight back on, press any key or tap the touchpad (select products only). To conserve battery power, turn off this feature. Mutes or restores speaker sound. Decreases speaker volume incrementally while you hold down the key. Increases speaker volume
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    , where you can customize your computer for your specific gaming needs. ● myHP, where you can learn more about your PC and the utilities that HP offers. ● HP Palette, which gives you access to creative tools in one place, simplifies the creative process, and helps find the right photos and assets in
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 22
    that you might need when you troubleshoot system problems or travel internationally with the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support
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    Serial number (2) Product ID (3) HP product name and model number Table 2-11 Service label components Component (1) HP product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period Table 2-12 Service label components Component (1) HP product name (2) Model number (3) Warranty
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 24
    Table 2-12 Service label components (continued) Component (4) Product ID (5) Serial number ● Regulatory labels-Provide regulatory information about the computer. ● Wireless certification labels-Provide information about optional wireless devices
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    improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key
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    , for OLED, 4 GB Intel Core i7-12700H, RTX 3060, 6 GB Intel Core i7-12700H, Arc A370M, 4 GB Intel Core i5-12500H, Arc A370M, 4 GB (7) Battery (Battery (6 cell, 83 Whr, 3.59 Ah) (8) Heat sink (includes replacement thermal material) Heat sink for use in 80 W models Heat sink for use in 60
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    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component For use in 60 W models For use in 80 W models Display assembly subcomponents To identify the display assembly subcomponents, use this illustration and table. Spare part number N13383-001 N13384-001 Table
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 28
    Table 3-2 Display component descriptions and part numbers (continued) Item Component 16.0 in WQXGA (2560×1600), antiglare, 400 nits (2) Display panel cable (3) Display hinges (4) Camera module (5) Camera module cable (6) WLAN antennas (7) Back cover Back cover with antennas Back
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 29
    Miscellaneous parts To identify the miscellaneous parts, use this table. Table 3-4 Miscellaneous part descriptions and part numbers Component AC adapters 150 W Smart AC adapter (Smart PFC, Slim Barrel, 4.5 mm) 200 W Smart AC adapter (Smart PFC, Slim Barrel, 4.5 mm) Adapters HDMI to VGA USB Type-C®
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    Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Australia China Denmark Europe India Israel Italy Japan Korea Saudi Arabia Switzerland Taiwan Thailand Thailand Thailand United Kingdom United States Elite USB-C multiport hub WLAN insulator Display adhesive kit USB
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 31
    during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 32
    ● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. ● Before handling a drive, be sure that you are discharged of static electricity. While
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 33
    circuit board) 7,000 V 20,000 V Packing PCBs in foam-lined box 5,000 V 11,000 V Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam. 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V NOTE: As little as 700
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 34
    with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 35
    clean the external surfaces of your computer. Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input the power cord and other connected external devices. Remove any installed batteries from items such as wireless keyboards. CAUTION: To prevent electric shock
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 36
    Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids the power cord and other connected external devices. Remove any installed batteries from items such as wireless keyboards. CAUTION: To prevent electric
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 37
    proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. 30 Chapter 4 Removal and replacement procedures preliminary requirements
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    bulletins: 1. Go to www.hp.com. 2. Place the cursor over Problem solving to display more options. 3. Select Support & Troubleshooting. 4. Type the serial number to www.hp.com. 2. Place the cursor over Support resources to display more options. 3. Select Authorized service providers. Component
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 39
    Table 4-3 Support information locations (continued) Service consideration Path to access information 3. Near the bottom of the window, select Notebook PCs, and then select your location. 32 Chapter 4 Removal and replacement procedures preliminary requirements
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    serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. Component replacement procedures To remove about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 41
    procedure and illustration. Table 5-2 Battery description and part number Description Battery (6 cell, 83 Whr, 3.59 Ah) Spare part number M48025-005 WARNING! To avoid personal injury and damage to the product: 34 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 42
    on page 33). WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 43
    on page 33). 2. Remove the bottom cover (see Bottom cover on page 33). 3. Remove the battery (see Battery on page 34). If you are replacing a memory module, remove the existing memory module: 1. the memory module. 36 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 44
    To protect a memory module after removal, place it in an electrostatic-safe container. To install a memory module: 1. Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot at an angle until it is seated (2). 2. Press down on the module until the
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 45
    the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. cover (see Bottom cover on page 33). 3. Remove the battery (see Battery on page 34). Remove the WLAN module: 1. Remove the for authorized service provider parts
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 46
    computer for disassembly (see Preparation for disassembly on page 33). 2. Remove the bottom cover (see Bottom cover on page 33). 3. Remove the battery (see Battery on page 34). Remove the solid-state drive: 1. Remove the two Phillips M2.0 × 2.5 screws (1) that secure each solid-state drive covers to
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 47
    the computer for disassembly (see Preparation for disassembly on page 33). 2. Remove the bottom cover (see Bottom cover on page 33). 3. Remove the battery (see Battery on page 34). Remove the heat sink: 1. In the order indicated on the heat sink, remove the four Phillips M2.0 × 3.5 screws (1) that
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 48
    replacement thermal material locations. Thermal grease (1) and thermal gel (2) are used on the system board components and on the heat sink areas that service them. Reverse this procedure to install the heat sink. Fan assembly To remove the fan, use this procedure and illustration. Table 5-7 Fan
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 49
    on page 33). 2. Remove the bottom cover (see Bottom cover on page 33). 3. Remove the battery (see Battery on page 34). 4. Remove the heat sink (see Heat sink on page 40). Remove the fan install the fan assembly. 42 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    Prepare the computer for disassembly (see Preparation for disassembly on page 33). 2. Remove the bottom cover (see Bottom cover on page 33). 3. Remove the battery (see Battery on page 34). 4. Remove the heat sink (see Heat sink on page 40). 5. Remove the fans (see Fan assembly on page 41) Remove the
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 51
    disassembly on page 33). 2. Remove the bottom cover (see Bottom cover on page 33). 3. Remove the battery (see Battery on page 34). 4. Remove the heat sink (see Heat sink on page 40). 5. Remove the fan illustrations. 44 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    2. Remove the bottom cover (see Bottom cover on page 33). 3. Remove the battery (see Battery on page 34). 4. Remove the heat sink (see Heat sink on page 40). system board or the display panel assembly, it is necessary to run the service tool to have the new ambient light sensor (ALS) data written to
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 53
    ● Hall board cable (ZIF) (5) ● Fan cable (6) ● Display cable (ZIF) (7) ● Speaker cable (8) ● Keyboard cable (ZIF) (9) ● Backlight cable (ZIF ) (10) ● Touchpad cable (ZIF) (11) ● Battery cable (12) ● Speaker cable (13) ● WLAN cables (14) 46 Chapter 5 Removal and replacement procedures for authorized
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 54
    board and removing it. Reverse this procedure to install the system board. IR board To remove the IR board, use this procedure and illustration. Table 5-11 IR board description and part number Description IR sensor board IR sensor board cable Spare part number N13373-001 N13374-001 IR board 47
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 55
    33). 2. Remove the bottom cover (see Bottom cover on page 33). 3. Remove the battery (see Battery on page 34) 4. Remove the heat sink (see Heat sink on page 40). 5. cover on page 33). 3. Remove the battery (see Battery on page 34). 48 Chapter 5 Removal and replacement procedures for authorized
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 56
    4. Remove the heat sink (see Heat sink on page 40). 5. Remove the fans (see Fan assembly on page 41). 6. Remove the display assembly panel (see Display assembly panel on page 43). 7. Remove the system board (see System board on page 44). Remove the speakers: 1. Disconnect the speaker cables on each
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 57
    page 33). 2. Remove the bottom cover (see Bottom cover on page 33). 3. Remove the battery (see Battery on page 34). 4. Remove the heat sink (see Heat sink on page 40). 5. Remove the sensor board to the computer. 50 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    Prepare the computer for disassembly (see Preparation for disassembly on page 33). 2. Remove the bottom cover (see Bottom cover on page 33). 3. Remove the battery (see Battery on page 34). 4. Remove the heat sink (see Heat sink on page 40). 5. Remove the fan (see Fan assembly on page 41). 6. Remove
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 59
    disassembly on page 33). 2. Remove the bottom cover Bottom cover on page 33(see ). 3. Remove the battery (see Battery on page 34). 4. Remove the heat sink (Heat sink on page 40). 5. Remove the fans ( -45 door (1). 52 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    2. Remove the bottom cover (see Bottom cover on page 33). 3. Remove the battery (see Battery on page 34). 4. Remove the heat sink (see Heat sink on page 40). reload the calibration data. Refer to Service Advisory c06640672 for details on reloading the HP Display Control Panel Color Calibration Data
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 61
    is necessary to update the Touch Panel Firmware. Navigate to Help and Support at http://www.hp.com. Select Support, and then select Software & Drivers to download and install the Touch Panel ), antiglare, 400 nits 54 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 62
    2. Before replacing the display panel assembly, thoroughly clean all adhesive residue from the display panel (1). Remove the protective backing from the new adhesive strips (2), align the strips to the correct locations on the panel(3), and then press down for 3 seconds to attach the strips to the
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 63
    the pins (2) on the display panel assembly, and then attach the gasket to the display panel assembly. 56 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    5. If you need to remove the display panel cable, peel the tape covering, and release the cable from the reverse ZIF connector (1), and then pull the cable sideways along the hinge to remove the cable (2 ). 6. If you need to remove the antenna cables, remove the cables from the clips at the bottom
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 65
    -071 Switzerland -BG1 Taiwan -AB1 Thailand Turkey Ukraine United Kingdom United States -281 -141 -BD1 -031 -001 58 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 66
    and troubleshooting the file. Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 67
    the search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates. The Checking for Updates window opens, and Windows checks for updates. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 68
    file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Installing
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 69
    Computer Setup, turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Navigating and selecting in the main Computer Setup screen, press esc, and then follow the on-screen instructions. To exit Computer Setup, choose one of the following methods: ● To exit
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 70
    not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power on the computer by unplugging the power cord
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 71
    the search box, and then select the HP Support Assistant app. - or - Select the question mark icon (select products only) in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 72
    most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. TPM BIOS settings (select
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 73
    If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process. support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 74
    66. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the computer. NOTE
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    device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the on-screen instructions to find your product and locate your documentation. 68 Chapter 8 Backing up, restoring, and recovering
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 76
    such as keyboard, mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a failure ID. ▲ You have several options after you receive a failure ID: ● Select Next to open the Event Automation Service (EAS) page, where you can log the case. - or - ● Scan the QR
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 77
    test that you want to run, and then follow the on-screen instructions. NOTE: To stop a diagnostic test, select Cancel. Downloading HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must use a Windows computer to
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 78
    scan the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the failure ID code. NOTE: To start diagnostics on
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 79
    UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 80
    by using the product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, enter instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 81
    2. Select Advanced, and then select Settings. 3. Make your customization selections. 4. Select Exit, then select Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. 74 Chapter 9 Using HP PC Hardware Diagnostics
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 82
    10 Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications,
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 83
    40.64 cm (16 in) display specifications This section provides specifications for your display. Table 10-2 Display specifications Metric U.S. Active diagonal size Resolution 40.64 cm 2560 × 1600 (WQXGA) 16 in 3840 × 2400 (WQUXGA) Surface treatment Antiglare (FHD, UHD panels) Brightness
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 84
    capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. 1 TB* Solid-state drive specifications (SATA-3) This section provides specifications for your solid-state drive. Table 10
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 85
    for specific countries and regions To determine power cord requirements for specific countries and regions, use this table. Table 11-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 86
    Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 Netherlands
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 87
    local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. 80 Chapter 12 Recycling
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 88
    adapter and battery light, identifying 5 AC adapters, spare part numbers 22 action key, identifying 12 action keys decrease screen brightness 13 HP Hubs removal 33 spare part number 19, 33 buttons left touchpad 8, 9 power 11, 12 right touchpad 8, 9 C cables spare part numbers 21 camera identifying
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 89
    15 serial number 15 service 15 wireless certification 15 WLAN 15 left control zone, identifying 8 left side components 5 lights AC adapter and battery 5 camera 7 with HP Sleep and Charge 5 USB Type-C Thunderbolt port with HP Sleep and Charge and DisplayPort output 4 power button, identifying 11,
  • HP Chromebook 11 G1 | Maintenance and Service Guide 1 - Page 90
    removal 48 spare part number 48 speaker volume action keys 13 speakers 11, 15 special keys identifying 11 using 11 specifications computer 75 display 75, 76 hard drive 75 solid-state drive 76, 77 static electricity 24, 25 support information 30 Sure Start using 65 system board illustrated 19 removal
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.