HP Chromebook 11 G3 Maintenance and Service Guide
HP Chromebook 11 G3 Manual
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- HP Chromebook 11 G3 | Maintenance and Service Guide - Page 1
HP Chromebook (model numbers 11-2100 through 11-2199) and HP Chromebook 11 G3 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 2
and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: November 2014 First Edition: September 2014 Document Part Number: 780446-002 Product notice This guide - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 5
...10 Display assembly subcomponents ...13 Miscellaneous parts ...14 Sequential part number listing ...15 4 Removal and replacement preliminary requirements 19 Tools required ...19 Service considerations ...19 Plastic parts ...19 Cables and connectors ...19 Drive handling ...20 Grounding guidelines - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 6
Display assembly ...43 6 Specifications ...53 7 Statement of memory volatility ...54 Nonvolatile memory usage ...56 Questions and answers ...58 Using HP Sure Start (select models only) ...59 8 Power cord set requirements ...60 Requirements for all countries ...60 Requirements for specific countries - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 7
Ports Keyboard/pointing devices Description HP Chromebook (model numbers 11-2100 through 11-2199) HP Chromebook 11 G3 Intel® Celeron™ N2840 2.16 platform controller hub (PCH) Internal Graphics: Intel HD Graphics Supports HD decode, DX11, and HDMI 11.6-in (1366×768), high-definition (HD), SVA, - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 8
enabled Taps enabled as default Supports a 3-cell, 36-WHr, 3.25-WHr, Li-Ion battery Supports a 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) and 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) AC adapter Preinstalled: Google Chrome operating system End user replaceable parts: AC adapter 2 Chapter - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 9
2 External component identification Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. NOTE: The position of the WLAN antennas may differ, depending on model. (2) WWAN antennas (2)* Send and receive wireless signals to - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 10
the button briefly to exit Sleep. ● When the computer is on and you want to lock the screen, press the power button until you see the sign-in screen appear. Pressing the power button during screen-lock mode turns off the computer. ● When the computer is on and you want to turn it - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 11
TouchPad Item Component (1) TouchPad zone Description Moves the on-screen pointer and selects or activates items on the screen. TouchPad 5 - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 12
the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using battery power. Supports a wireless subscriber identity module (SIM). Reads optional memory cards that store, manage, share, or access information. To insert a card: ▲ Hold the card - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 13
device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). (3) USB 2.0 port Connect optional USB devices, such as a keyboard, mouse, external drive, printer - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 14
Bottom Item (1) Component Speakers (2) Description Produce sound. 8 Chapter 2 External component identification - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 15
improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, model number, product number, and warranty information - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 16
only. For more display assembly spare part information, see Display assembly subcomponents on page 13. Keyboard/top cover (includes keyboard cable): For use only on HP Chromebook 11-21xx computer models: 10 Chapter 3 Illustrated parts catalog - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 17
the United Kingdom For use in the United States For use only on HP Chromebook 11 G3 computer models: For use in Belgium For use in Canada For use board (includes cable and double-sided adhesive) (4) Heat sink (includes replacement thermal material) (5) Battery (3-cell, 36-WHr, 3.25-AHr, Li - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 18
787922-001 HP lt4110 LTE/HSPA+ 4G WWAN Module 755529-005 System board equipped with 16-GB of eMMC primary storage (includes replacement thermal material use only on HP Chromebook 11 G3 computer models equipped with WWAN capability 784192-001 For use only on HP Chromebook 11 G3 computer models not - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 19
For use only on HP Chromebook 11-21xx computer models in ocean turquoise finish For use only on HP Chromebook 11-21xx computer models in snow white finish For use only on HP Chromebook 11-21xx computer models in sweet yellow finish For use only on HP Chromebook 11 G3 computer models (2) Webcam - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 20
) For use only on HP Chromebook 11-21xx computer models in ocean turquoise finish For use only on HP Chromebook 11-21xx computer models in snow white finish For use only on HP Chromebook 11-21xx computer models in sweet yellow finish For use only on HP Chromebook 11 G3 computer models Miscellaneous - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 21
-21xx computer models in sweet yellow finish For use only on HP Chromebook 11 G3 computer models Screw Kit: For use only on HP Chromebook 11-21xx computer models For use only on HP Chromebook 11 G3 computer models Spare part number 762582-001 773211-001 761975-001 777366-001 Sequential part number - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 22
use only on HP Chromebook 11 G3 computer models System board equipped with an Intel Celeron N2830 2.16-GHz (SC turbo up to 2.41-GHz) dual core processor (1.0-GB L2 cache, 1333-MHz FSB, 4.5 W), 2.0-GB of system memory, and 16-GB of eMMC primary storage (includes replacement thermal material) System - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 23
models in Denmark, Finland, and Norway (includes keyboard cable) Base enclosure for use only on HP Chromebook 11 G3 computer models not equipped with WWAN capability Base enclosure for use only on HP Chromebook 11 G3 computer models equipped with WWAN capability Intel Dual Band Wireless-AC 7260 802 - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 24
memory, and 16-GB of eMMC primary storage (includes replacement thermal material) Display panel cable for use only on computer models equipped with WWAN capability Display enclosure for use only on HP Chromebook 11 G3 computer models (includes rubber padding and shielding) 18 Chapter 3 Illustrated - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 25
the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 26
be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE." 20 Chapter 4 Removal and replacement preliminary requirements - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 27
DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 28
properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly or removing connectors or test equipment. 22 Chapter 4 Removal and replacement preliminary requirements - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 29
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 30
information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 54 screws that must be removed, replaced, and/or loosened when servicing the computer - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 31
For use in the United Kingdom 783090-291 For use in the United States For use only on HP Chromebook 11 G3 computer models: 788639-A41 For use in Latin America 788639-DB1 For use in the Netherlands 788639-DH1 -251 788639-071 788639-BG1 788639-031 788639-001 Component replacement procedures 25 - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 32
(see Computer feet on page 24). NOTE: When replacing the keyboard/top cover, be sure that the heat HP Chromebook 11-21xx computer models in snow white finish ● 762582-001-For use only on HP Chromebook 11-21xx computer models in sweet yellow finish ● 773211-001-For use only on HP Chromebook 11 G3 - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 33
6. Lift the left (2) and right sides of the keyboard/top cover until they separate from the left and right sides of the base enclosure. 7. Slide the keyboard/top cover (3) forward until the battery, TouchPad, and keyboard cables are accessible. Component replacement procedures 27 - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 34
8. Disconnect the battery cable from the system board. 9. Release the zero insertion force (ZIF) connector (1) to which the TouchPad cable is attached, and then disconnect the TouchPad cable (2) from the system board. 28 Chapter 5 Removal and replacement procedures - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 35
10. Release the ZIF connector (3) to which the keyboard cable is attached, and then disconnect the keyboard cable (4) from the system board. Component replacement procedures 29 - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 36
the system board components each time the keyboard/top cover is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the keyboard/top cover. 30 Chapter 5 Removal and replacement procedures - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 37
Heat sink Description Heat sink (includes replacement thermal material) Spare part number 783084-001 Before removing the heat sink, follow these steps: 1. Turn the keyboard/top cover. 3. Remove the heat sink (2). Reverse this procedure to install the heat sink. Component replacement procedures 31 - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 38
. 5. Release the TouchPad board (4) by pressing it through the opening in the keyboard/top cover. 6. Remove the TouchPad board (5) and cable. 32 Chapter 5 Removal and replacement procedures - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 39
: 1. Remove the six Phillips PM1.9×4.2 screws (2) that secure the battery to the base enclosure. 2. Remove the battery (2). Reverse this procedure to install the battery. Component replacement procedures 33 - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 40
module Description HP lt4110 LTE/HSPA+ 4G WWAN Module Spare part number 755529-005 CAUTION: To prevent an unresponsive system, replace the you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 41
disconnect the connector board cable from the system board. 2. Remove the two Philllips PM1.9×4.2 screws (2) that secure the connector board to the base enclosure. Component replacement procedures 35 - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 42
.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter Spare part number 784645-005 784647-005 CAUTION: To prevent an unresponsive system, replace the you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 43
module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module. Component replacement procedures 37 - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 44
retention molding built into the base enclosure. 4. Remove the power connector cable. Reverse this procedure to install the power connector cable. 38 Chapter 5 Removal and replacement procedures - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 45
NOTE: The system board spare part kit includes 16-GB of eMMC primary storage and replacement thermal material. Description Equipped with an Intel Celeron N2840 2.16-GHz (SC turbo up attached, and then disconnect the display panel cable from the system board. Component replacement procedures 39 - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 46
the proper operation of the computer. 6. Remove the four Philllips PM1.9×4.2 screws (2) that secure the system board to the base enclosure. 40 Chapter 5 Removal and replacement procedures - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 47
7. Remove the system board (3). Reverse this procedure to install the system board. Component replacement procedures 41 - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 48
from the routing clips (1) and channels built into the base enclosure. 2. Remove the speakers (2). Reverse this procedure to install the speakers. 42 Chapter 5 Removal and replacement procedures - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 49
routing clips (5) and channel built into the base enclosure. 6. Remove the two Phillips PM2.4×5.7 screws (1) that secure the display assembly to the base enclosure. Component replacement procedures 43 - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 50
finish ● 762583-001-For use only on HP Chromebook 11-21xx computer models in snow white finish ● 762582-001-For use only on HP Chromebook 11-21xx computer models in sweet yellow finish ● 773211-001-For use only on HP Chromebook 11 G3 computer models 44 Chapter 5 Removal and replacement procedures - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 51
turquoise finish ● 761965-001-For use only on HP Chromebook 11-21xx computer models in snow white finish ● 761964-001-For use only on HP Chromebook 11-21xx computer models in sweet yellow finish ● 773210-001-For use only on HP Chromebook 11 G3 computer models Component replacement procedures 45 - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 52
9. If it is necessary to replace the webcam/microphone module: a. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/ webcam/microphone module is available using spare part number 783088-001. 10. If it is necessary to replace the display panel: 46 Chapter 5 Removal and - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 53
rests upside down in front of the display enclosure. c. Release the adhesive strip (1) that secures the display panel cable connector to the display panel. Component replacement procedures 47 - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 54
panel cable (2) from the display panel. e. Remove the display panel. The display panel is available using spare part number 783089-001. 11. If it is necessary to replace the display panel cable: a. Release the display panel cable from the retention clip (1) built into the left hinge. b. Release the - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 55
use only on computer models not equipped with WWAN capability) and includes the webcam/microphone module cable. 12. If it is necessary to replace the display hinges: a. Remove the four Phillips PM2.4×3.6 broad head screws (1) and the four Phillips PM1.9×3.4 screws (2) that secure the display hinges - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 56
the display panel bracket (5). The display panel bracket is available using spare part number 783085-001. 13. If it is necessary to replace the WWAN antenna cables and transceivers: a. Detach the WWAN antenna transceivers (1) from the display enclosure. (The WWAN antenna transceivers are attached to - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 57
transceivers (3). The WWAN antenna cables and transceivers are available using spare part number 783076-001. 14. If it is necessary to replace the WLAN antenna cables and transceivers: a. Detach the WLAN antenna transceivers (1) from the display enclosure. (The WLAN antenna transceivers are attached - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 58
d. Remove the WLAN antenna cables and transceivers (4). The WLAN antenna cables and transceivers are available using spare part number 783075-001. Reverse this procedure to reassemble install the display assembly. 52 Chapter 5 Removal and replacement procedures - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 59
6 Specifications Metric U.S. Computer dimensions Width 30.0 cm 11.8 in Depth 20.6 cm 8.1 in Height 2.1 cm 0.8 in Weight 1.3 kg 2.9 lbs Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating Relative humidity (noncondensing) ‑20°C to 60°C ‑4°F - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 60
regarding nonvolatile memory in HP Business Notebook PCs. This chapter also provides general instructions for restoring nonvolatile memory the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, enter the password at the - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 61
Drive Tools. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. - or - ● Clear the contents of the drive by using the following Disk Sanitizer command steps: IMPORTANT: If you clear data using - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 62
; go to data. Configuration data and http://www.hp.com/ settings are input using the support, and select your Computer Setup (BIOS) or a country. Select Drivers & custom utility. Downloads, and then follow the on-screen instructions. NOTE: Writing data to this ROM in an inappropriate - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 63
.hp.com/ support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.) Bluetooth flash 2Mbit No 802.11 WLAN vendor. whenever the flash requires an upgrade. Yes Stores 802.11 WLAN EEPROM is A utility is required for configuration programmed at - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 64
screen. b. Select Main, and then select Restore defaults. The Unified Extensible Firmware Interface (UEFI) BIOS an industry-standard software interface between the platform firmware and an operating system (OS). It is a replacement for the older BIOS architecture, but supports on-screen instructions. - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 65
. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Using HP Sure Start (select models only) 59 - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 66
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 67
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings ( - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 68
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 69
-out jack 7 B base enclosure, spare part numbers 12, 16, 17 battery removal 33 spare part number 11, 16, 33 bottom component 8 button component 4 C cables, service considerations 19 chipset, product description 1 components bottom 8 button 4 display 3 left side 6 right side 7 TouchPad 5 computer - HP Chromebook 11 G3 | Maintenance and Service Guide - Page 70
product name 1 sensors 1 serviceability 2 storage 1 video 1 wireless 1 product name 1 R removal/replacement procedures 24 right-side components spare part number 14, 16, 52 WLAN module removal 36 spare part numbers 11, 17, 36 workstation guidelines 22 WWAN antenna location 3 removal 50 spare part
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HP Chromebook (model numbers 11-2100
through 11-2199)
and HP Chromebook 11 G3
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.