HP Chromebook 11 G6 EE Maintenance and Service Guide
HP Chromebook 11 G6 EE Manual
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- HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 1
HP Chromebook 11 G6 Education Edition Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 2
an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: April 2019 First Edition: February 2018 Document Part Number: L13105-002 Product notice This guide describes features that are common to most models. Some features may - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 5
parts ...13 4 Removal and replacement preliminary requirements ...14 Tools required ...14 Service considerations ...14 Plastic parts ...14 17 Workstation guidelines 17 5 Removal and replacement procedures ...19 Component replacement procedures ...19 Keyboard/top cover ...20 TouchPad cable ...23 - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 6
System board ...31 Heat sink ...33 Display assembly ...34 6 Specifications ...42 7 Power cord set requirements ...43 Requirements for all countries ...43 Requirements for specific countries and regions ...43 8 Recycling ...45 Index ...46 vi - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 7
Ports Power requirements Operating system Serviceability Description HP Chromebook 11 G6 Education Edition Intel® Celeron™ Supports a 2-cell, 47-WHr, 6.15-WHr, Li-Ion battery Supports a 45-W AC adapter (non-PFC, USB Type-C, 3-pin) Preinstalled: Google Chrome operating system End user replaceable - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 8
2 External component identification Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. NOTE: The position of the WLAN antennas may differ, depending on the computer model. (2) Camera light On: The camera is in use. (3) - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 9
the button briefly to exit Sleep. ● When the computer is on and you want to lock the screen, press the button until you see the sign-in screen appear. Pressing the power button during screen-lock mode turns off the computer. ● When the computer is on and you want to turn it off - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 10
TouchPad Component TouchPad zone Description Moves the on-screen pointer and selects or activates items on the screen. 4 Chapter 2 External component identification - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 11
Left side Item Component Description (1) Nano security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) USB Type-C power connector and charging - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 12
speakers are disabled. NOTE: Be sure that the device cable has 4-conductor connector that supports both audio-out (headphone) and audioin (microphone). (2) MicroSD memory card reader Reads optional and, if needed, charging the computer battery. 6 Chapter 2 External component identification - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 13
Bottom Component Speakers (2) Description Produce sound. Bottom 7 - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 14
and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Labels The labels affixed to the computer provide information that may be needed when troubleshooting system problems or travelling - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 15
Component (2) Serial number (3) Product number (4) Warranty period Computer components Computer components 9 - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 16
Item Component Spare part number (1) 11.6-in. display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 12. (2) Keyboard/top cover(includes keyboard cable): For use in Belgium - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 17
, system memory, eMMC storage, the Goodle Chrome operating system, and replacement thermal material): Equipped with an Intel Celeron N3450 1.10-GHz (turbo 16-GB of eMMC storage L15850-001 (8) Heat sink (includes replacement thermal material) 928840-001 (9) Bottom cover: In chalkboard gray - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 18
with an HD BrightView TouchScreen display assembly L14918-001 For use only on computer models equipped with an AntiGlare TouchScreen display assembly L22362-001 For use only on computer models equipped with non-TouchScreen display assembly L14917-001 (5) Display panel cable: For use only - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 19
Item Component Spare part number For use only on computer models equipped with non-TouchScreen display assembly L14914-001 (6) Display hinges (2) L14907-001 (7) Display back cover (includes the wireless antenna cables and transceivers): NOTE: The webcam/ - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 20
complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P00 and P0 screw drivers Service considerations The following sections at the points designated in the maintenance instructions. 14 Chapter 4 Removal and replacement preliminary requirements - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 21
servicing by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. or snagged by parts being removed or replaced. Handle flex cables with extreme care; to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 22
Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 23
tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 24
and sleeve ground ● Field service kits ● Static protection provided by antistatic bags and floor mats. Material Antistatic plastics Carbon-loaded plastic Metallized laminate Use Bags Floor mats Floor mats Voltage protection level 1,500 V 7,500 V 5,000 V 18 Chapter 4 Removal and replacement - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 25
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 44 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 26
spare part kits include the keyboard cable. For use in computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first the computer. 20 Chapter 5 Removal and replacement procedures - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 27
Open the computer. 5. Use a case utility tool (1) or similar thin plastic tool to separate the front edge of the keyboard/top cover (2) from the bottom cover force (ZIF) connector (3) to which the keyboard cable is connected, and then disconnect the keyboard cable from the system board. 7. Release - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 28
8. Remove the keyboard/top cover (5). Reverse this procedure to install the keyboard/top cover. 22 Chapter 5 Removal and replacement procedures - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 29
external devices keyboard/top cover with double-sided adhesive.) 2. Release the ZIF connector (2) to which TouchPad cable is connected, and then disconnect the TouchPad cable from the TouchPad. 3. Remove the TouchPad cable. Reverse this procedure to install the TouchPad cable. Component replacement - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 30
all external devices keyboard/top cover. 4. Remove the three Phillips M2.0×2.2 broad head screws (4) that secure the TouchPad to the keyboard/ top cover. 5. Remove the TouchPad bracket (5). The TouchPad bracket is available using spare part number L18300-001. 24 Chapter 5 Removal and replacement - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 31
then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 20). Remove the battery: 1. Release - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 32
2. Disconnect the battery cable from the system board (2). 3. Remove the two Phillips M2.0×4.1 screws (1) that secure the battery to the bottom cover. 4. Remove the battery (2). Reverse this procedure to install the battery. 26 Chapter 5 Removal and replacement procedures - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 33
unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 20). 5. Disconnect the battery the speakers (4). Reverse this procedure to install the speakers. Component replacement procedures 27 - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 34
shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 20). 5. Disconnect the battery cable replacement procedures - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 35
through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 20). 5. Disconnect that secures the USB port board to the keyboard/top cover. 4. Remove the USB port - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 36
5. Remove the USB port board (5). Reverse this procedure to install the USB port board. 30 Chapter 5 Removal and replacement procedures - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 37
the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect Keyboard/top cover on page 20). 5. Remove the keyboard/top cover (see Keyboard/top cover on page 20). 6. Disconnect the battery cable from the system board (see Battery on page 25). When replacing - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 38
up and to the left at an angle. 10. Remove the system board. Reverse this procedure to install the system board. 32 Chapter 5 Removal and replacement procedures - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 39
Heat sink Description Heat sink (includes replacement thermal material) Spare part number 928840-001 unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 20). 5. Disconnect the battery - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 40
the heat sink is removed. Replacement thermal material is included with heat sink section (2) that services it. Reverse this procedure to operating system. 2. Disconnect all external devices connected to the computer. computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 20 - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 41
retention clips (6) and routing channels built into the bottom cover. 7. Open the computer as far as it will open. 8. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Release the top edge of the display bezel (1) from the display assembly. b. Release - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 42
d. Remove the display bezel (5). The display bezel is available using spare part number L14912-001. 9. If it is necessary to replace the webcam/microphone module: a. Remove the display bezel. b. Detach the webcam/microphone module (1) from the display back cover. (The webcam/microphone module is - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 43
Remove the webcam/microphone module. The webcam/microphone module is available using spare part number L07235-001. 10. If it is necessary to replace the display panel: a. Remove the display bezel. b. Remove the six Phillips PM2.0×2.8 screws (1) that secure the display panel and display panel bracket - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 44
models equipped with an HD BrightView TouchScreen display assembly ● L22362-001 - For use only on computer models equipped with an AntiGlare TouchScreen display assembly ● L14917-001 - For use only on computer models equipped with non-TouchScreen display assembly 38 Chapter 5 Removal and replacement - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 45
11. If it is necessary to replace the display back cover: a. Remove the display bezel. b. Remove the display panel. c. Remove the six Phillips PM2.0×2.9 finish) and L14911-001 (in delicate orange finish), and includes the wireless antenna cables and transceivers. Component replacement procedures 39 - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 46
equipped with an AntiGlare TouchScreen display assembly ● L14914-001 - For use only on computer models equipped with non-TouchScreen display assembly 13. If it is necessary to replace the display hinges: a. Remove the display bezel. b. Remove the display panel. c. Remove the display back cover - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 47
f. Remove the display hinges (3). The display hinges are available using spare part number L14907-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures 41 - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 48
6 Specifications Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating ‑20°C to 60°C ‑4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 49
7 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 50
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings ( - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 51
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 52
hinge removal 40 spare part number 11, 33 13, 41 J jacks audio-in 6 audio-out 6 46 Index headphone 6 microphone 6 K keyboard/top cover removal 20 spare part model name 1 N Nano security cable slot 5 O operating system, product description 1 P packaging guidelines 17 plastic parts, service - HP Chromebook 11 G6 EE | Maintenance and Service Guide - Page 53
1 wireless 1 product name 1 R right-side components 6 Rubber Foot Kit, spare part number 11, 13 S Screw Kit, spare part number 13 service considerations cables 15 connectors 15 plastic parts 14 serviceability, product description 1 speakers locations 7 removal 27 spare part number 10, 27 storage
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HP Chromebook 11 G6 Education Edition
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.