HP Chromebook 11 G7 EE Maintenance and Service Guide

HP Chromebook 11 G7 EE Manual

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  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide HP Chromebook 11 G7 Education Edition IMPORTANT! This document is intended for HP authorized service providers only.
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 2
    updates. Go to http://www.microsoft.com for details. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 3
    Safety warning notice CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 4
    iv Safety warning notice
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 5
    Table of contents 1 Product description ...1 2 External component identification ...2 Right side ...2 Left side ...4 Display ...5 Keyboard area ...6 parts ...15 4 Removal and replacement procedures preliminary requirements 16 Tools required ...16 Service considerations ...16 Plastic parts ...16
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 6
    ...39 6 Backing up, restoring, and recovering ...50 Backing up information and creating recovery media ...50 Using Windows tools ...50 Using the HP Cloud Recovery Download Tool to create recovery media (select products only 50 Restoring and recovery ...51 Restoring, resetting, and refreshing using
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 7
    9 Power cord set requirements ...58 Requirements for all countries ...58 Requirements for specific countries and regions ...59 10 Recycling ...61 Index ...62 vii
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 8
    viii
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 9
    Product components and descriptions Category Description Product Name HP Chromebook 11 G7 Education Edition Processors Intel® Celeron™ N4100 1.1- two antennas External media cards HP MultiFormat microSD® media card reader Internal card expansion One M.2 slot for WLAN module Ports ● Audio-
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 10
    MicroSD memory card reader (3) USB SuperSpeed port Description Connects optional powered stereo speakers, headphones Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When . 2 Chapter 2 External component identification
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 11
    and the battery is charging. ● Blinking amber: The battery has an error. ● Off: The battery is not charging. (5) USB Type-C power connector and port Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery. - and
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    Component (1) Nano security cable slot (2) USB Type-C power connector and port (3) USB SuperSpeed port Description Attaches an optional security cable to the computer. NOTE: The tracker, or smartwatch, and provides high-speed data transfer. 4 Chapter 2 External component identification
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 13
    obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 14
    Keyboard area TouchPad Table 2-4 TouchPad components and descriptions Component TouchPad zone Description Reads finger gestures to move the pointer or activate items on the screen. 6 Chapter 2 External component identification
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 15
    Special keys Table 2-5 Special key components and descriptions Component (1) esc key (2) Action keys Description Activates certain computer functions when pressed in combination with other keys, such as Tab or Shift. Execute frequently used system functions. Keyboard area 7
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    up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 8 Chapter 2 External component identification
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 17
    that may be needed when troubleshooting system problems or traveling internationally with the computer. Labels may be in paper form or imprinted on the product. ● Service label-Provides important information to identify the computer. When contacting support, the serial number, the product
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 18
    current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 19
    Computer major components 11
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 20
    Table 3-1 Computer components and spare part information Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 14. (2) Keyboard/top
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 21
    cable (included in the Cable Kit, spare part number L52549-001) (8) System board (includes a graphics subsystem with UMA memory, the heat sink, and replacement thermal material): Equipped with an Intel Celeron N4100 1.1-GHz (turbo up to 2.4-GHz) processor (2400-MHz FSB, 4.0-MB L2 cache, quad core
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 22
    Spare part number (1) Display bezel L52553-001 (2) Display panel: 11.6-in., BrightView, LED, UWVA TouchScreen display panel L52562-001 11.6-in., HD, AntiGlare, LED, UWVA non-TouchScreen display panel L52564-001 11.6-in., HD, AntiGlare, LED, SVA non-TouchScreen display panel L52563
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 23
    Table 3-2 Display components and their descriptions (continued) Item Component For use only on computer models equipped with a TouchScreen display assembly For use only on computer models equipped with a non-TouchScreen display assembly (8) Display back cover (includes left and right wireless
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 24
    replacement procedures: ● Keyboard release tool ● Magnetic Phillips P1 screwdriver ● Non-conductive, non-marking pry tool ● Tweezer Service removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 25
    hard drive to products that have magnetic fields, such as monitors or speakers. ● Avoid exposing a drive to temperature extremes and equipment. ● Use conductive field service tools, such as cutters, screw drivers components, parts, and assemblies by the case or PCM laminate. Handle these items only
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 26
    into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or V 3,500 V 7,000 V 5,000 V 4,000 V 5,000 V 20,000 V 11,000 V Electronic components are multi-packaged inside plastic tubes, trays, or Styrofoam. 10% 35,000
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 27
    give added protection. ● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas. ● Turn as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 28
    10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10 ionizer to dissipate electric charges. 20 Chapter 4 Removal and replacement procedures preliminary requirements
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 29
    For complete and current information on supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. There are as many as 42 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 30
    computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging computer on its left side. 22 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts
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    the system board. 10. Release the ZIF connector (3) to which keyboard cable is connected, and then disconnect the keyboard cable from the system board. Component replacement procedures 23
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    11. Remove the keyboard/top cover (4). Reverse this procedure to install the keyboard/top cover. 24 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts
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    turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the TouchPad. Reverse this procedure to install the TouchPad cable. Component replacement procedures 25
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 34
    computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first 5. Remove the TouchPad bracket (4). 26 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts
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    6. Remove the TouchPad (5). Reverse this procedure to install the TouchPad. Component replacement procedures 27
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    computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging to the base enclosure. 28 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 37
    4. Remove the battery (2). Reverse this procedure to install the battery. Component replacement procedures 29
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 38
    the AC outlet, and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on procedure to install the speakers. 30 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 39
    you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. , and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Keyboard/top
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 40
    from the AC outlet, and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Keyboard/top cover on page 21). from the power board. 32 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 41
    cord from the AC outlet, and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Keyboard/top cover on page 21). 5. board. 3. Disconnect the power cable (3) from the power board. Component replacement procedures 33
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 42
    kit includes a graphics subsystem with UMA memory, the heat sink, and replacement thermal material). Table 5-7 System board description and spare part number information 64-bit operating system L52557-001 34 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 43
    shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the covers the display panel cable connector. 3. Release the adhesive support strip (3) that secures the display panel cable to the Component replacement procedures 35
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 44
    board. 10. Remove the six Phillips M2.0×4.1 screws (1) that secure the system board to the base enclosure. 11. Remove the I/O bracket (2). 12. Lift the left side of the system board (3) until it rests at an angle. 36 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts
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    13. Remove the system board (4) by sliding it up and to the left at an angle. Reverse this procedure to install the system board. Component replacement procedures 37
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 46
    the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cable. 38 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 47
    and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer that covers the display panel cable connector. 5. Release the adhesive support strip (5) that secures the display panel cable to the system
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 48
    7. Release the display panel cable from the retention clips (7) and routing channel built into the base enclosure. 40 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 49
    back until the display assembly is in an upright position. 10. Rotate the right display hinge (2) clockwise until the hinge releases from the base enclosure. 11. Slide the left display hinge (3) away from the base enclosure at an angle until the hinge release from the base enclosure. Component
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 50
    the display assembly (4). 13. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Insert a case utility tool (1) or similar thin, plastic tool into the display back cover. 42 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 51
    e. Remove the display bezel (5). The display bezel is available using spare part number L52553-001. 14. If it is necessary to replace the display panel: a. Remove the display assembly. b. Remove the display bezel. c. Remove the four Phillips M2.0×2.8 screws (1) that secure the display panel to the
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 52
    in., HD, AntiGlare, LED, UWVA non-TouchScreen display panel L52563-001 - 11.6-in., HD, AntiGlare, LED, SVA non-TouchScreen display panel 15. If it is necessary to replace the display bracket: a. Remove the display assembly. b. Remove the display bezel. c. Remove the display panel. d. Remove the two
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 53
    e. Remove the display bracket (2). The display bracket is available using spare part number L52554-001. 16. If it is necessary to replace the webcam/microphone module: a. Remove the display assembly. b. Remove the display bezel. c. Remove the display panel. d. Remove the display bracket. e. Detach
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 54
    module is available using spare part number L52572-001. 17. If it is necessary to replace the display hinges: a. Remove the display assembly. b. Remove the display bezel. c. Remove hinges to the display back cover. 46 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 55
    f. Remove the display hinges (2). The display hinges are available using spare part number L52550-001. 18. If it is necessary to replace the display panel cable: a. Remove the display assembly. b. Remove the display bezel. c. Remove the display panel. d. Remove the display bracket. e. Remove the
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 56
    computer models equipped with a non-TouchScreen display assembly). 19. If it is necessary to replace the webcam/microphone module cable: a. Remove the display assembly. b. Remove the display bezel display back cover. 48 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 57
    j. Remove the webcam/microphone module cable (3). The webcam/microphone module cable is included in the Cable Kit, spare part number L52549-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures 49
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 58
    bootable USB flash drive. To download the tool: ▲ Go to the Microsoft Store and search for HP Cloud Recovery. For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs - Using the Cloud Recovery Tool (Windows 10, 7)." 50 Chapter 6 Backing up, restoring, and
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 59
    : If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the computer. Changing the
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 60
    mark icon in the taskbar. b. Select Troubleshooting and fixes. c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 61
    in solving the problem: ▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen. The HP Customer Support - Service Center page displays, with your Failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 62
    tool opens, select a language, select the type of diagnostic test you want to run, and then follow the on-screen instructions. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 63
    to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 64
    PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Settings. 3. Make your customization selections. 4. Select Main, and then Save Changes and
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 65
    8 Specifications Computer specifications Table 8-1 Computer specifications Dimensions Width Depth Height (front to back) Weight Input power Operating voltage and current Metric U.S. 30.6 cm 20.7 cm 1.1 cm 2.09 or 2.29 kg (depending on configuration) 12.0 in 8.1 in 0.43 in 4.61 lb or 5.05 (
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 66
    9 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V AC, or from 220 to 240 V AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 67
    Requirements for specific countries and regions Table 9-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 68
    Table 9-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 69
    dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 70
    preventing damage 19 esc key 7 external media card, product description 1 HP PC Hardware Diagnostics UEFI downloading 54 starting 54 using 53 HP PC Hardware Diagnostics Windows downloading 52 installing 53 using 52 HP esc 7 L labels serial number 9 service 9 left-side components 4 lights AC adapter
  • HP Chromebook 11 G7 EE | Maintenance and Service Guide - Page 71
    HP PC Hardware Diagnostics UEFI settings customizing 55 using 55 removal/replacement procedures 21 restoring 50 right-side components 2 Rubber Kit, spare part number 12, 15 S Screw Kit, spare part number 15 security cable slot 4 security, product description 1 serial number, computer 9 service
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Maintenance and Service Guide
HP Chromebook 11 G7 Education Edition
IMPORTANT! This document is intended for HP authorized service
providers only.