HP Chromebook 11.6 inch 11a-ne0000 Maintenance and Service Guide
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- HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 1
Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more. - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 2
for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 3
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 4
Cleaning your computer with a disinfectant ...17 Caring for wood veneer (select products only)...18 Packaging and transporting guidelines ...18 Accessing support information ...18 5 Removal and replacement procedures for authorized service provider parts 21 Component replacement procedures ...21 iv - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 5
Preparation for disassembly ...21 Bottom cover...21 Battery ...23 Speakers ...23 System board ...24 Heat sink ...26 Display assembly...27 Touchpad cable ...33 Touchpad ...34 Connector board cable...36 Connector board ...36 6 Specifications...38 Computer specifications...38 29.6 cm (11.6 in) display - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 6
), 45% NTSC, eDP, non-touchscreen display panel with slim bezel; typical brightness: 220 nits Integrated (not customer-accessible nonupgradeable) memory module slots supporting LPDDR4X 3733 MHz and 4266 MHz on-board, system runs at 3200 MHz 4 GB (32Gb × 1 piece) Primary storage Audio and video On - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 7
Correction (nPFC), standard USB Type-C®, straight, 1.8 m [6.0 ft]) C5, 1.0 m (3.3 ft), conventional with sticker power cord Security Supports H1 Secure Microcontroller Operating system Google® Chrome™ 64 Serviceability End user replaceable part: AC adapter 2 Chapter 1 Product description - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 8
2 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 9
(microphone) combo jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 10
Table 2-3 Display components and their descriptions Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with WLANs. (2) Internal microphones Record sound. (3) Camera Allows you to video chat, record video, and record still images. NOTE: Camera - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 11
Table 2-4 Special keys and their descriptions Component (1) esc key (2) Search key (3) Action keys (4) Power key Description Activates certain computer functions when pressed in combination with other keys, such as tab or shift. Opens a search box. Execute frequently used system functions. - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 12
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 13
Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number (1) Display assembly NOTE: Display spare parts are available only as subcomponents, not as whole units. Display subcomponent spare parts are available. For spare part information, see Display - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 14
Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (3b) Connector board cable M97112-001 (3c) I/O bracket (not available as a spare part component) (4) System board: includes an integrated Mediatek Arm Cortex-A MT8183 2.0 GHz - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 15
Table 3-2 Display component descriptions and part numbers Item Component (1) Display bezel in jet black finish (2) Display panel: 29.5 cm (11.6 in), LCD, HD (1366×768), antiglare, WLED, UWVA, 50% CG, eDP 1.2 without PSR, touchscreen display panel; typical brightness: 220 nits 29.5 cm (11.6 in - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 16
Table 3-2 Display component descriptions and part numbers (continued) Item Component For use only on computer models equipped with a non-touchscreen display assembly (5) Webcam/microphone module (includes double-sided adhesive) (6) Webcam/microphone module cable (7) Wireless antenna cables - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 17
during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 18
IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 19
Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event 55% 40% Walking across carpet 7,500 V 15,000 V Walking across vinyl floor 3,000 V 5,000 V Motions of bench worker 400 V 800 V Removing DIPs (dual in-line packages) from plastic tube 400 V - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 20
. ● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and polystyrene foam. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 21
● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Cleaning your computer Cleaning your computer regularly removes dirt and debris so that your device - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 22
3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet. IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels. 4. Wipe the exterior of the product gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 23
that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. 18 Chapter 4 Removal and replacement procedures preliminary requirements - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 24
www.hp.com. 2. Place the cursor over Problem solving to display more options. 3. Select Support & Troubleshooting. 4. Type the serial number, product number, 2. Place the cursor over Support resources to display more options. 3. Select Authorized service providers. Component and diagnosis - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 25
Table 4-3 Support information locations (continued) Service consideration Path to access information 3. Near the bottom of the window, select Notebook PCs, and then select your location. 20 Chapter 4 Removal and replacement procedures preliminary requirements - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 26
. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 47 screws when you service the parts described in this chapter - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 27
edge of the bottom cover (2) from the top cover/keyboard. 5. Remove the bottom cover (3) from the computer. 22 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 28
To replace the bottom cover, reverse the removal procedures. Battery To remove the battery, use this procedure and illustration. Table 5-2 Battery description and part number Description Battery (2 cell, 37 Whr, 4.96 Ahr, includes cable) Spare part number L97355-005 Before removing the battery, - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 29
sink on page 26) from the defective system board and install it on the replacement system board. 24 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 30
Remove the system board: 1. Release the adhesive support tape that secures the display panel cable (1) to the system board. 2. Disconnect the display panel cable (2) from the system board. 3. Remove the WLAN module shield (3) - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 31
heat sink: 1. Remove the two Phillips M2.0 × 2.7 screws (1) that secure the heat sink to the system board. 26 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 32
board spare part kits. The following illustration shows the replacement thermal material locations. Thermal paste is used on the processor (1) and heat sink component (2) that services the processor. A thermal pad is used elsewhere on the system board (3) and on the heat sink component (4) that - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 33
the system board (see Battery on page 23). Remove the display assembly: 1. Release the adhesive support tape that secures the display panel cable (1) to the system board. 2. Disconnect the display panel cable . 28 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 34
8. Remove the four Phillips M2.5 × 5.7 screws that secure the display assembly to the computer. 9. Swing the display hinges (1) up and back as far as they will go. 10. Swing the front edge of the computer (2) up and back. 11. Separate the computer (3) from the display assembly by sliding it up and - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 35
.6 in), LCD, HD (1366×768), antiglare, WLED, UWVA, 50% CG, eDP 1.2 without PSR, touchscreen display panel; typical 30 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 36
brightness: 220 nits) and M15719-001 (29.5 cm (11.6 in), LCD, HD (1366×768), antiglare, WLED, SVA, 45% CG, eDP, non-touchscreen display panel; typical brightness: 220 nits). 14. If you need to remove the display panel cable: a. Remove the display bezel. b. Remove the display panel. c. Release the - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 37
back cover. (The webcam/microphone module is attached to the display back cover with double-sided adhesive.) 32 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 38
h. Release the ZIF connector (1) to which the webcam/microphone module cable is connected, and then disconnect the webcam/microphone module cable (2) from the webcam/microphone module. The webcam/microphone module is available using spare part number M15727-001. The webcam/ microphone module cable - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 39
this procedure to install the touchpad cable. Touchpad To remove the touchpad, use this procedure and illustration. 34 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 40
Table 5-7 Touchpad description and part number Description Spare part number Touchpad M97113-001 NOTE: The touchpad spare part kit does not include the touchpad bracket rubber or the touchpad cable. The touchpad bracket rubber is available using spare part number M16563-001. The touchpad cable - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 41
install the connector board cable. Connector board To remove the connector board, use this procedure and illustration. 36 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 42
Table 5-9 Connector board description and part number Description Connector board (includes USB connector) NOTE: The connector board spare part kit does not include the connector board cable. The connector board cable is available as spare part number M97112-001. Spare part number M15716-001 - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 43
6 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 44
Table 6-1 Computer specifications (continued) Metric U.S. NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 29.6 cm (11.6 in) display specifications This section provides specifications for your - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 45
7 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 46
Table 7-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 Netherlands - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 47
Table 7-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number 7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240 V - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 48
8 Recycling When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 49
Index A AC adapter light 3 AC adapters, spare part numbers 11 action keys identifying 5 antenna illustrated 9 location 5 removal 33 spare part number 9, 33 audio-in (microphone) jack 4 audio-out (headphone) jack 4 audio, product description 1 B battery illustrated 9 spare part number battery - HP Chromebook 11.6 inch 11a-ne0000 | Maintenance and Service Guide - Page 50
Screw Kit, spare part number 11 security, product description 2 serviceability, product description 2 solid-state drive product description 1 speakers illustrated 38 display 38, 39 hard drive 38 static electricity 12, 13 support information 18 system board illustrated 9 removal 24 spare part numbers
Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.