HP Chromebook 11A G6 EE Maintenance and Service Guide
HP Chromebook 11A G6 EE Manual
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- HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 1
Maintenance and Service Guide HP Chromebook 11A G6 Education Edition IMPORTANT! This document is intended for HP authorized service providers only. - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 2
Some features may not be available on your computer. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 3
Safety warning notice CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 5
12 Computer components ...12 Display assembly subcomponents ...14 Miscellaneous parts ...15 4 Removal and replacement procedures preliminary requirements 17 Tools required ...17 Service considerations ...17 Plastic parts ...17 Cables and connectors ...17 Drive handling ...18 Workstation guidelines - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 6
...32 USB port board cable ...33 USB port board ...34 System board ...35 Heat sink ...38 Display assembly ...40 6 Specifications ...48 7 Power cord set requirements ...49 Requirements for all countries ...49 Requirements for specific countries and regions 49 8 Recycling ...51 Index ...52 vi - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 7
their descriptions Category Description Product Name HP Chromebook 11A G6 Education Edition Processor AMD A4-9120C memory, non-upgradeable, non-replaceable Supports 4 GB of DDR4-2666 system memory Storage Supports 16 GB or 32 GB -C 3.1 ports (2); support charging, power delivery, video, data - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 8
Product components and their descriptions (continued) Category Description 45 W AC adapter (non-PFC, USB Type-C, 3-pin) Power cord 3-wire (C5), 1.0 m, conventional Operating system Google Chrome (64-bit) Serviceability End user replaceable part: AC adapter 2 Chapter 1 Product description - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 9
optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional . ● White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 10
continued) Component Description ● Off: The computer is using battery power. (5) USB Type-C power connector and port Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery. - and - Connects a USB device that has - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 11
not prevent the computer from being mishandled or stolen. Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery. - and - Connects a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 12
Display Table 2-3 Display components and their descriptions Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). NOTE: The position of the WLAN antennas may differ, depending on the product. (2) Camera light On: - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 13
TouchPad Table 2-4 TouchPad components and their descriptions Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. TouchPad 7 - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 14
, press the button briefly to exit Sleep. ● When the computer is on and you want to lock the screen, press the button until you see the sign-in screen appear. Pressing the power button during screen-lock mode turns off the computer. ● When the computer is on and you want to turn it off - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 15
Bottom Table 2-6 Right-side component and its descriptions Component Description Speakers (2) Produce sound. Special keys Table 2-7 Special keys and their descriptions Component (1) esc key (2) Action keys Description Activates certain computer functions when pressed in combination with - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 16
on action keys and keyboard shortcuts, go to https://support.google.com/chromebook/ answer/183101. Select your language at the bottom of browser history. Reload Reloads your current page. Full screen Opens your page in full-screen mode. Display apps Brightness down Brightness up Mute Displays - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 17
the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be or the model number. Locate this information before you contact support. Table 2-9 Service label components Component (1) Model number (2) Serial number (3) - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 18
3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer components 12 Chapter 3 - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 19
Equipped with an AMD A4-9120 processor, 4 GB of system memory, and 16 GB of eMMC storage L51910-001 (9) Heat sink (includes replacement thermal material) L46576-001 (10) Bottom cover In black finish L51913-001 In delicate orange finish L51912-001 WLAN module (Qualcomm Atheros QCA6174A - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 20
Display assembly subcomponents Table 3-2 Display components and their descriptions Item Component (1) Display bezel (2) Webcam/microphone module (includes double-sided adhesive) (3) Display panel bracket (4) Display panel (does not include display panel cable) Anti glare, SVA, non-touch - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 21
port board cable) HP Comfort Grip Wireless Mouse HP USB Travel Mouse HP stereo 3.5 mm headset Essential backpack HP USB-C Dock G4 Kensington Nano Lock Adapters USB-C-to-USB 3.0 adapter USB-C-to-DisplayPort adapter USB-C-to-RJ-45 adapter USB-C-to-HDMI 2.0 adapter Power cord (C5 connector, 1.8-m) For - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 22
Table 3-3 Miscellaneous parts and their descriptions (continued) Component For use in Brazil For use in Denmark For use in Europe For use in India For use in Israel For use in Italy For use in North America For use in the People's Republic of China For use in South Africa For use in South Korea For - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 23
and replacement procedures: ● Non-marking, non-conductive pry tool ● Magnetic Phillips P1 screwdriver Service considerations during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 24
work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must cases, the discharge contains enough power to alter device parameters or melt silicon junctions. 18 Chapter 4 Removal and replacement - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 25
IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 26
cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord case or PCB laminate. Handle them only at static-free work areas. ● Turn off power . ● Use field service tools, such as ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 27
● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 28
complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 45 screws that must be removed, replaced, and/or loosened when servicing the parts described in this - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 29
22). Remove the bottom cover: 1. Position the computer upside down. 2. Remove the two Phillips M2.5 × 8.7 screws (1) that secure the bottom cover to the computer. Component replacement procedures 23 - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 30
. 7. Release the ZIF connector (4) to which the TouchPad cable is connected, and then disconnect the TouchPad cable from the system board. 24 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 31
8. Remove the keyboard/top cover (5). Reverse this procedure to install the keyboard/top cover. Component replacement procedures 25 - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 32
, and then disconnect the TouchPad cable from the TouchPad. 3. Remove the TouchPad cable. Reverse this procedure to install the TouchPad cable. 26 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 33
the TouchPad bracket (4). The TouchPad bracket is available using spare part number L18300-001. 6. Remove the TouchPad (5). Reverse this procedure to install the TouchPad. Component replacement procedures 27 - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 34
the battery cable from the system board (2). 3. Remove the two Phillips M2.0 × 3.5 screws (1) that secure the battery to the bottom cover. 28 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 35
4. Remove the battery (2). Reverse this procedure to install the battery. Component replacement procedures 29 - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 36
or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN from the slot at an angle. 30 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 37
NOTE: If the wireless antenna cables are not connected to the WLAN module terminal, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Component replacement procedures 31 - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 38
Phillips M2.0 × 3.5 screws (3) that secure the speakers to the bottom cover. 5. Remove the speakers (4). Reverse this procedure to install the speakers. 32 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 39
USB port board cables from the system board. 4. Remove the USB port board cables (3). Reverse this procedure to install the USB port board cable. Component replacement procedures 33 - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 40
available using spare part number L14359-001. 5. Remove the USB port board (4). Reverse this procedure to install the USB port board. 34 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 41
system board, be sure to remove the heat sink (see Heat sink on page 38) from the defective system board and install it on the replacement system board. Remove the system board: 1. If a protective tab covers the connectors, lift the tab. 2. Release the two reverse ZIF connectors (1) to which the USB - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 42
procedure to install the system board. When installing a system board, install thermal pads in the following locations on the system board: 36 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 43
(1) 29 mm × 22 mm (2) 30 mm × 30 mm Thermal pads are available using spare part number L48489-001. Component replacement procedures 37 - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 44
description and part number Description Heat sink (includes replacement thermal material) Spare part number L46576-001 Before sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 45
Reverse this procedure to install the heat sink. Component replacement procedures 39 - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 46
adhesive strip (4) that secures the display panel cable to the system board. 6. Disconnect the display panel cable (5) from the system board. 40 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 47
retention clips (6) and routing channels built into the bottom cover. 8. Open the computer as far as it will open. 9. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Release the top edge of the display bezel (1) from the display assembly. b. Release - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 48
d. Remove the display bezel (5). The display bezel is available using spare part number L14912-001. 10. If it is necessary to replace the webcam/microphone module: a. Detach the webcam/microphone module (1) from the display back cover. (The webcam/ microphone module is attached to the display back - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 49
Remove the webcam/microphone module. The webcam/microphone module is available using spare part number L51916-001. 11. If it is necessary to replace the display panel: a. Remove the six Phillips M2.0 × 2.5 screws (1) that secure the display panel and display panel bracket to the display back cover - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 50
up and forward until it rests upside down on the computer. d. Release the adhesive support strip (1) that secures the display panel cable connector to the display panel. e. Disconnect UWVA, touch display assembly 44 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 51
12. If it is necessary to replace the display back cover: a. Remove the six Phillips M2.5 × 3.0 broadhead screws (1) that secure the back cover to the display the webcam/microphone module cable and wireless antennas and cables. 13. If it is necessary to replace the display panel cable: Component - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 52
touch display assembly ● L14914-001 - For use only on computer models equipped with non-touch display assembly 14. If it is necessary to replace the display hinges: a. Remove the four Phillips M2.5 × 4.0 screws (1) that secure the hinges to the bottom cover. b. Release the hinges (2) by sliding them - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 53
c. Remove the display hinges (3). The display hinges are available using spare part number L14907-001. 15. If it is necessary to replace the wireless antennas: a. Remove the antenna cables from the clips on the left side and top of the display back cover (1). b. Peel the antennas off - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 54
6 Specifications Table 6-1 Computer specifications Metric U.S. Dimensions Depth 20.1 cm 8.2 in Width 30.1 cm 12.0 in Height 1.8 cm 0.7 in Weight 1.29 kg 2.84 lbs Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating ‑20°C to 60°C ‑4°F to 140°F Relative humidity ( - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 55
the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 56
of the agency responsible for evaluation in the country or region where it will be used. 5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 57
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 58
brightness down 10 brightness up 10 forward 10 full screen 10 identifying 9 mute 10 next window 10 volume down key 10 brightness up action key 10 buttons, power 8 C Cable Kit, spare part number labels Bluetooth 11 regulatory 11 serial number 11 service 11 wireless certification 11 WLAN 11 lights AC - HP Chromebook 11A G6 EE | Maintenance and Service Guide - Page 59
power connector and charging port 5 power button, identifying 8 power connector, identifying 4 power cord set requirements 49 spare part numbers 15 power spare part number 15 serial number, computer 11 service labels, locating 11 serviceability, product description 2 slots microSD memory card reader
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Maintenance and Service Guide
HP Chromebook 11A G6 Education Edition
IMPORTANT! This document is intended for HP authorized service
providers only.