HP Chromebook 11a-na0000 Maintenance and Service Guide

HP Chromebook 11a-na0000 Manual

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  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 2
    . under license. Chrome, Chrome OS, Chromebook, Google, and Google Drive are trademarks services are set forth in the express warranty statements accompanying such products and services guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 3
    Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 4
    iv Safety warning notice
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 5
    subcomponents ...10 Cables ...12 Miscellaneous parts ...12 4 Removal and replacement procedures preliminary requirements 13 Tools required ...13 Service considerations ...13 Plastic parts ...13 Cables and connectors ...13 Drive handling ...13 Workstation guidelines ...14 Electrostatic discharge
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    28 Keyboard with top cover ...35 6 Backing up, resetting, and recovering ...36 Backing up ...36 Resetting ...36 Recovering ...36 Installing the Chromebook Recovery Utility 37 Creating recovery media ...37 Recovering the Chrome operating system 37 Setting up your computer after a reset or recovery
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 7
    Category Description Product Name HP Chromebook® 11a Model number: 11a-na0xxx CTO model number: 11a-na000 Processor Mediatek MT8183 (2.0 -in (microphone) combo jack (right side) USB 2.0 Type C (right side; supports power delivery, data transfer, DisplayPort 1.1 up to 1440 × 900 @ 60 Hz out
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 8
    2 cell, 37 Whr, long life AC adapter 45 W, USB Type-C straight type, nPFC Power cord C5, 1 m Security H1 Secure Microcontroller Operating system Google® Chrome™ 64 Serviceability End user replaceable part AC adapter 2 Chapter 1 Product description
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 9
    2 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 10
    (microphone) combo jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset
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    Table 2-3 Display components and their descriptions Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones Record sound. (3) Camera Allows you to video chat, record video, and record
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    Table 2-4 Touchpad component and description Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Special keys Use the illustration and table to locate the special keys. 6 Chapter 2 Components
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    Table 2-5 Special keys and their descriptions Component (1) esc key (2) Action keys (3) Power button Description Activates certain computer functions when pressed in combination with other keys, such as tab or shift. Execute frequently used system functions. ● When the computer is off, press
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    provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can the bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you might be asked for the serial
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 15
    supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 16
    Table 3-1 Computer major component descriptions and part numbers Item Component (1) Display assembly NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page 10. (2) Top cover with keyboard NOTE: For a detailed list
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 17
    Table 3-2 Display component descriptions and part numbers Item Component (1) Display bezel Ash gray Indigo blue Snow white (2) Camera module (3) Display panel Nontouch Touch (4) Display hinges (right and left) (5) Camera cable (6) Display cable Nontouch Touch (7) Antennas and
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    Cables To identify the cables, use this illustration and table. Table 3-3 Cable descriptions and part numbers Item Component (1) Touchpad cable (2) Display/camera cable Touch Nontouch (3) USB board cable (4) Camera cable Miscellaneous parts To identify the miscellaneous parts, use this
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 19
    during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 20
    material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 21
    IMPORTANT: To prevent damage to the device when you remove or install internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 22
    surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends certain materials and equipment
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 23
    ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 24
    . For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 45 screws when you service the parts described in this chapter
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 25
    Before removing the bottom cover, prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the bottom cover: 1. Peel the two rubber feet off the bottom of the computer (1). 2. Remove the seven Phillips M2.5 × 5.0 screws (2) that secure the bottom cover to the computer.
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    from the system board (1). 2. Remove the six Phillips M2.0 × 2.5 screws (2) that secure the battery to the computer. 20 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 27
    3. Remove the battery from the computer (3). To install the battery, reverse the removal procedures. Touchpad To remove the touchpad, use this procedure and illustration. Table 5-3 Touchpad description and part number Description Touchpad, ash gray Touchpad, indigo blue Touchpad, snow white
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    touchpad to the computer. 7. Remove the touchpad (4) from the computer. Reverse this procedure to install the touchpad. 22 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 29
    Speakers To remove the speakers, use this procedure and illustration. Table 5-4 Speaker description and part number Description Speaker Kit Spare part number M15724-001 Before removing the speakers, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 18
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    18). 3. Disconnect the battery cable from the system board (Battery on page 20). Remove the heat sink: 24 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 31
    system board components each time the heat sink is removed. Thermal paste is used on the system board (1) and on the heat sink component that services it (2). Reverse this procedure to install the heat sink. Component replacement procedures 25
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 32
    WLAN module (2) ● Camera cable (3) ● USB board cable (ZIF) (4) ● Keyboard cable (ZIF) (5) ● Touchpad cable (ZIF) (6) ● Speaker cable (ZIF) (7) 26 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 33
    2. Remove the four Phillips M2.0 × 2.0 screws (1) that secure the system board to the computer. 3. Remove the two Phillips M2.0 × 2.0 screws (2) that secure the USB bracket to the system board. 4. Remove the USB bracket from the system board (3). 5. Remove the system board (4) from the computer.
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 34
    from the retention clips. 5. Remove the four Phillips M2.5 × 5.0 screws (1) that secure the display to the computer. 28 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 35
    6. Open the computer (2), and then separate the display from the computer (3). 7. If you need to replace display assembly subcomponents: a. Use a flat, nonmarking tool (1) to release the top edge (2) of the display bezel from the display assembly. b. Release the left and right edges (3) of the
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 36
    edge of the display panel and swing it up and forward until it rests upside down next to the display rear cover (2). c. Release the adhesive support strip (1) that secures the display panel cable to the display panel. 30 Chapter 5 Removal and replacement procedures for authorized
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 37
    d. Disconnect the display panel cable (2) from the display panel. e. Remove the display panel (3). Display panels are available as the following spare part numbers: M15719-001: Nontouch panel M15718-001: Touch panel 9. If you need to remove the hinges from the display rear cover: a. Remove the six
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 38
    10. Use the following illustration to determine proper cable routing around the left (1) and right (2) hinges of the display. 32 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 39
    11. If you need to remove the camera module: a. Release the camera cable from the adhesive that secures it to the inside of the display rear cover (1). b. Use a tool to release the camera module from the display rear cover (2), and then disconnect the cable from the camera module. c. Remove the
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 40
    -001: Ash grey M15698-001: Indigo blue M15699-001: Indigo blue + snow white M15700-001: Snow white 34 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 41
    Reverse this procedure to reassemble and replace the display assembly. Keyboard with top cover The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 42
    your operating system with the Chromebook Recovery Utility. Backing up backup, go to http://www.support.google.com Resetting A factory this Chrome device." ● You are having problems with your user profile or settings. ● Continue. 5. Follow the on-screen instructions to reset your computer, and sign
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 43
    a system recovery on your computer, go to http://www.support.google.com. Before you begin the recovery process, you need Chromebook Recovery Utility: ▲ Open the Chrome Web Store, search for chrome recovery, select Chromebook Recovery Utility from the Apps list, and follow the on-screen instructions
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 44
    For details about setting up the computer, go to http://www.support.google.com. Erasing and reformatting the recovery media When you create now. 5. After the recovery media is erased, select Done to close the Chromebook Recovery Utility, and then remove the USB flash drive or SD memory card.
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 45
    7 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 46
    Table 7-2 Display specifications (continued) Metric U.S. Resolution 1366 × 768 (HD) Surface treatment Antiglare Brightness 220 nits Viewing angle SVA (nontouch) UWVA (touch) Backlight WLED Display panel interface eDP 40 Chapter 7 Specifications
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 47
    8 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 48
    Table 8-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 49
    9 Recycling When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 50
    12 camera cable spare part number 12 cautions electrostatic discharge 13, 14 Chromebook Recovery Utility, installing 37 components bottom 7 display 4 keyboard area 5 keys esc 6 L labels Bluetooth 8 regulatory 8 serial number 8 service 8 wireless certification 8 WLAN 8 P packaging guidelines 13, 17
  • HP Chromebook 11a-na0000 | Maintenance and Service Guide - Page 51
    serial number, computer 8 service labels, locating 8 spare part country codes 35 speaker illustrated 26 spare part number 9 spare part numbers 26 system recovery Chrome operating system 37 Chromebook Recovery Utility 37 recovery media 37 wireless certification label 8 WLAN device 8 WLAN label
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.