HP Chromebook 14 G3 Chromebook model numbers 14- x000 through 14-x099 Maintena
HP Chromebook 14 G3 Manual
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- HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 1
HP Chromebook (model numbers 14x000 through 14-x099) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: September 2014 Document Part Number: 780442-001 Product notice This guide describes features - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 4
iv Safety warning notice - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 5
Display assembly subcomponents ...10 TouchScreen display assembly components 10 Non-TouchScreen display assembly components 11 Miscellaneous parts ...12 Sequential part number listing ...13 4 Removal and replacement preliminary requirements 18 Tools required ...18 Service considerations ...18 - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 6
Speakers ...38 Display assembly ...39 6 Specifications ...50 7 Power cord set requirements ...51 Requirements for all countries ...51 Requirements for specific countries and regions 51 8 Recycling ...53 Index ...54 vi - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 7
External media cards Ports Description HP Chromebook (model numbers 14-x000 through 14-x099) Nvidia CD570M 2.10-GHz quad core processor system- (WLAN) options by way of wireless module Two built-in WLAN antennas Supports a Marvell 88W8897 802.11ac 2×2 Wi-Fi + Bluetooth 4.0 Combo Adapter Integrated - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 8
Touchpad requirements: Multitouch gestures enabled Taps enabled as default Support for a 3-cell, 37-WHr battery Support for a 65-W, EM or 45-W AC adapter with a 1.0-M power cord Preinstalled: Google Chrome operating system End user replaceable parts: AC adapter 2 Chapter 1 Product description - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 9
component identification Display Item Description Item Description (1) WWAN antennas (2)* (5) WLAN antennas (2)* (2) Internal microphone (6) Power button (3) HP TrueVision HD Webcam (7) TouchPad (4) Webcam light * The position of the WLAN antennas differs, depending on model - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 10
(2) USB port (5) Power light (3) Audio-out (headphone)/Audio-in (microphone) jack Right side Item Description (1) SIM card reader* (2) USB port Item Description (3) AC adapter/Battery light (4) Power connector (select models only) 4 Chapter 2 External component identification - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 11
changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the service tag information The product name (1), serial number (2), product number - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 12
Computer major components 6 Chapter 3 Illustrated parts catalog - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 13
display assembly is spared at the subcomponent level only. For display assembly spare part information, see Display assembly subcomponents on page 10. (2) TouchPad (includes cable) 787716-001 (3) Keyboard/top cover (includes keyboard cable): In neon green finish: For use in Belgium 787734 - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 14
the United States 787733-001 (4) WWAN module: HP cr3114 HSPA+ Mobile Broadband Module 741284-005 HP lt4110 LTE/HSPA+ 4G Module 755529-001 (5) with an Nvidia CD570M 2.10-GHz quad core processor and a graphics subsystem with UMA memory (includes replacement thermal material) Equipped with - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 15
only on computer models not equipped with WWAN capability 787724-001 (8) Power connector cable 790635-001 (9) Battery, 3-cell, 37-WHr, 2.96-AHr, Li-ion (includes cable) 774159-001 (10) Speakers (includes left and right speakers and cables) 787723-001 (11) Base enclosure: In neon green - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 16
subcomponents TouchScreen display assembly components Item Description Spare part number (1) Display panel assembly (14.0-in, BrightView [1920×1080], FHD, WLED, slim [3.0 mm], SVA; includes silver finish 787696-001 In sorbet orange finish 787694-001 10 Chapter 3 Illustrated parts catalog - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 17
787705-001 In smoke silver finish 787708-001 In sorbet orange finish 787706-001 (2) Webcam/microphone module (includes double-sided adhesive) 787736-001 (3) Display panel: 14.0-in, AG, FLT, HD display panel for use only on computer models equipped with 794316-001 WWAN capability - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 18
finish In sorbet orange finish Spare part number 787689-001 787692-001 787690-001 Miscellaneous parts Component AC adapter 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) Power cord (3-pin, 1.0-meter, black): For use in Australia For use in Denmark - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 19
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) HP cr3114 HSPA+ Mobile Broadband Module 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) HP lt4110 LTE 1.0-meter, black) Power cord for use in India (3-pin, 1.0-meter, black) Battery (3-cell, 37-WHr, 2.96-AHr, Li-ion; includes cable) Display enclosure in - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 20
Heat sink (includes grounding tape and replacement thermal material) Display Hinge Kit and double-sided adhesive) TouchPad (includes cable) 14.0-in, BrightView [1920×1080], FHD, WLED, Speaker Kit System board equipped with an Nvidia CD570M 2.10-GHz quad core processor, a graphics subsystem with UMA - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 21
memory, and 16-GB of eMMC primary storage for use only on computer models equipped with WWAN capability (includes replacement thermal material) System board equipped with an Nvidia CD570M 2.10-GHz quad core processor, a graphics subsystem with UMA memory, 2.0-GB of system memory, and 32-GB of eMMC - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 22
Spare part number 787734-041 787734-051 787734-061 787734-071 787734-251 787734-A41 787734-B31 787734-BG1 787734-DB1 787734-DH1 787733-001 787733-031 787733-041 787733-051 787733-061 787733-071 787733-251 787733-A41 787733-B31 787733-BG1 787733-DB1 787733-DH1 787735-001 787735-031 787735-041 787735- - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 23
.0-in, AG, FHD, slim, display panel for use only on computer models equipped with a nonTouchScreen display assembly without WWAN capability 14.0-in, AG, FLT, HD display panel for use only on computer models equipped with a nonTouchScreen display assembly with WWAN capability Sequential part number - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 24
to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections at the points designated in the maintenance instructions. 18 Chapter 4 Removal and replacement preliminary requirements - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 25
servicing . Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear life expectancy. Grounding guidelines 19 - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 26
tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55 - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 27
surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When and Styrofoam. ● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. ● - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 28
system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages Removal and replacement preliminary requirements - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 29
information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 58 screws that must be removed, replaced, and/or loosened when servicing the computer - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 30
(see Heat sink on page 36) and TouchPad (see TouchPad on page 27) are removed from the defective keyboard/top cover and installed on the replacement keyboard/top cover. Remove the keyboard/top cover: 1. Close the computer. 2. Turn the computer upside down with the front toward you. 3. Remove the two - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 31
top cover until it separates from the front edge of the base enclosure. 10. Lift the left (2) and right sides of the keyboard/top cover the left and right sides of the base enclosure. 11. Disconnect the battery cable (3) from the system board. 12. Release the zero insertion replacement procedures 25 - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 32
14. Remove keyboard/top cover (6) by sliding it forward. Reverse this procedure to install the keyboard/top cover. 26 Chapter 5 Removal and replacement procedures - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 33
tape (3) that secure the TouchPad to the keyboard/top cover. 5. Release the TouchPad (4) by pressing it through the opening in the keyboard/top cover. Component replacement procedures 27 - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 34
6. Remove the TouchPad (5) and cable. Reverse this procedure to install the TouchPad. 28 Chapter 5 Removal and replacement procedures - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 35
agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WWAN module, follow these steps: 1. Shut down the computer - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 36
must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WWAN module. 30 Chapter 5 Removal and replacement procedures - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 37
battery. (The connector board cable is attached to the battery with double-sided adhesive.) 3. Lift the front edge of the battery (3) until it rests at an angle. 4. Remove the battery (4) by sliding it up and forward at an angle. Reverse this procedure to install the battery. Component replacement - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 38
disconnect the connector board ribbon cable from the system board. 2. Detach the connector board cable (2) from the battery. (The connector board cable is attached to the battery with double-sided adhesive.) 3. Remove the two Philllips PM1.9×2.4 broad head screws (3) that secure the connector board - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 39
4. Remove the connector board (4) and cable. Reverse this procedure to install the connector board. Component replacement procedures 33 - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 40
System board NOTE: The system board is equipped with an Nvidia CD570M 2.10-GHz quad core processor and a graphics subsystem with UMA memory and includes replacement thermal material. Description Equipped with 4.0-GB of system memory and 32-GB of eMMC primary storage for use only on computer models - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 41
angle. 8. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Component replacement procedures 35 - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 42
Heat sink Description Heat sink (includes grounding tape and replacement thermal material) Spare part number 787711-001 Before removing the heat sink, follow these steps: 1. Phillips PM1.9×1.9 screws (2) that secure the heat sink to the system board. 36 Chapter 5 Removal and replacement procedures - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 43
and the heat sink components each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink. Component replacement procedures 37 - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 44
4. Remove the keyboard/top cover (see Keyboard/top cover on page 23). 5. Remove the battery (see Battery on page 31). Remove the speakers: 1. Disconnect the speaker cable (1) from the system board. (3). Reverse this procedure to install the speakers. 38 Chapter 5 Removal and replacement procedures - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 45
assembly (5). NOTE: Steps 6 through 9 provide disassembly instructions for computer models equipped with a TouchScreen display assembly. See steps 10 through 14 for disassembly instructions for computer models equipped with a non-TouchScreen display assembly. Component replacement procedures 39 - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 46
6. If it is necessary to replace the display enclosure or any of the display assembly subcomponents: . c. Turn the display assembly upside down with the top edge toward you. d. Use a case utility tool (1) or similar flat plastic tool to separate the display enclosure from the display panel assembly. - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 47
turquoise finish ● 787696-001-For use on computer models in smoke silver finish ● 787694-001-For use on computer models in sorbet orange finish Component replacement procedures 41 - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 48
7. If it is necessary to replace the webcam/microphone module: a. Remove the display enclosure. b. Detach the webcam/microphone module (1) from the display enclosure. module. The webcam/microphone module is available using spare part number 787736-001. 42 Chapter 5 Removal and replacement procedures - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 49
. NOTE: Steps 10 through 14 provide disassembly instructions for computer models equipped with a non-TouchScreen display assembly. See steps 6 through 9 for disassembly instructions for computer models equipped with a TouchScreen display assembly. 10. If it is necessary to replace the display bezel - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 50
computer models in smoke silver finish ● 787706-001-For use on computer models in sorbet orange finish 11. If it is necessary to replace the webcam/microphone module: a. Remove the display bezel. b. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/ microphone module is - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 51
. d. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 787736-001. 12. If it is necessary to replace the display panel: a. Remove the display bezel. b. Remove the four Phillips PM2.0×2.2 broad head screws (1) that secure the display panel to the - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 52
-001-For use on computer models in ocean turquoise finish ● 787718-001-For use on computer models in ocean turquoise finish 46 Chapter 5 Removal and replacement procedures - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 53
13. If it is necessary to replace the display hinges: a. Remove the display bezel. b. Remove the display panel. c. Remove the following screws that secure the display hinges and display hinge support brackets to the display enclosure: (1) Two Phillips PM1.9×2.9 screws that secure the display hinge - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 54
(4). The non-TouchScreen display assembly display hinges are included in the Display Hinge Kit, spare part number 787712-001. 14. If it is necessary to replace the display panel cable: a. Disconnect the display panel cable from the webcam/microphone module. b. Remove the display panel. c. Remove - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 55
e. Remove the display panel cable (2). The non-TouchScreen display assembly display panel cable is available using spare part number 787709-001 and includes the webcam/microphone module cable. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures 49 - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 56
5°C to 35°C 41°F to 95°F Nonoperating ‑20°C to 60°C ‑4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft NOTE - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 57
for evaluation in the country or region where the power cord set will be used. ● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region. ● The appliance coupler must - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 58
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings ( - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 59
-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 60
, spare part numbers 9, 13, 14 battery removal 31 spare part number 9, 13, 31 C cables, service considerations 19 chipset, product description 1 display enclosure removal 40 spare part numbers 10, 11, 13, 41 Display Hinge Kit, spare part numbers 10, 11, 14, 48 display panel product description 1 - HP Chromebook 14 G3 | Chromebook model numbers 14- x000 through 14-x099 Maintena - Page 61
1 operating system 2 ports 1 power requirements 2 processors 1 product name 1 sensors 1 serviceability 2 storage 1 video 1 wireless 1 product name 1 R removal/replacement procedures 23 right-side components 4 Rubber Kit, spare part number 9, 14, 25 Rubber Kit, spare part numbers 12 S screw covers
HP Chromebook (model numbers 14-
x000 through 14-x099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.