HP Chromebook 14-ca000 Maintenance and Service Guide
HP Chromebook 14-ca000 Manual
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- HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 1
Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more. - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 2
for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 3
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 5
Display assembly subcomponents ...13 Miscellaneous parts ...13 4 Removal and replacement procedures preliminary requirements 15 Tools required ...15 Service considerations ...15 Plastic parts ...15 Cables and connectors ...15 Drive handling ...15 Workstation guidelines ...16 Electrostatic discharge - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 6
Bottom cover ...21 Battery ...23 Speakers ...24 Touchpad ...25 Fingerprint reader board (select products only 27 Fan ...27 Heat sink ...28 USB board ...29 Power button ...30 Volume button ...31 Webcam privacy switch ...32 System board ...33 USB door ...36 Display assembly ...37 Keyboard with top - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 7
antiglare, 45% CG, eDP 1.2 without PSR, 250 nits, Gorilla Glass Memory Soldered on board, nonupgradeable DDR4-2666 dual-channel support Supports the following configurations: ● 8 GB ● 4 GB (Pentium only) Pen (select products only) HP Rechargeable USI Stylus Stylus Docking: Magnetic Primary - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 8
-vPro) (802.11ax 2 × 2, MU-MIMO, supporting gigabit file transfer speeds) Media card reader Supports microSD™, SDHC™, SDXC™ Push-push insertion/removal Ports payment) Operating system Google® Chrome™ 64 Serviceability End user replaceable parts AC adapter 2 Chapter 1 Product - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 9
speakers, headphones, combo jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 10
Table 2-1 Right-side components and their descriptions (continued) Component Description ● Blinking amber: The battery has an error. ● Off: The battery is not charging. (4) USB Type-C port Connects a USB device, provides data transfer, and (for select products) charges small devices when the - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 11
Table 2-2 Left-side components and their descriptions (continued) Component Description ● When the computer is in Hibernation, press the button briefly to exit Hibernation. IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information. If the computer has - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 12
Table 2-3 Display components and their descriptions (continued) Component Description On (amber): The camera is turned off by the switch. Off: The camera is turned off by the software (4) Camera Allows you to video chat, record video, and record still images. NOTE: Camera functions vary - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 13
Table 2-5 Speakers and fingerprint reader and their descriptions Component Description (1) Speakers Produce sound. (2) Fingerprint reader (select products only) Allows a fingerprint logon instead of a password logon. ▲ Swipe down across the fingerprint reader. IMPORTANT: To prevent - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 14
Table 2-6 Special keys and their descriptions Component (1) esc key (2) Action keys Bottom Identify the bottom component. Description Activates certain computer functions when pressed in combination with other keys, such as tab or shift. Execute frequently used system functions. Table 2-7 - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 15
provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can the bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you might be asked for the serial - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 16
10 Chapter 2 Components - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 17
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 18
Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number (1) Display assembly NOTE: Display assemblies are spared only at the subcomponent level. not available as a spare part (2) Top cover with keyboard Backlit, no fingerprint reader M00328-001 - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 19
Display assembly subcomponents To identify the display assembly subcomponents, use this illustration and table. Table 3-2 Display component descriptions and part numbers Item Component (1) Display panel NOTE: Display panel adhesive is available as spare part number M00311-001. (2) Touch board - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 20
Table 3-3 Miscellaneous part descriptions and part numbers Component AC adapter, USB Type-C (nPFC, 1.8 m) 65 W 45 W Screw Kit Protective shielding kit (for WLAN, touchpad, and bottom cover) HVAR USI Active Pen Power cord (duckhead, for use in Japan) Power cord (C5, 1.0 m) Australia Denmark Europe ( - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 21
during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 22
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 23
IMPORTANT: To prevent damage to the device when you remove or install internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 24
surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends certain materials and equipment - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 25
● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 26
20 Chapter 4 Removal and replacement procedures preliminary requirements - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 27
. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as xx screws when you service the parts described in this chapter - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 28
computer (2). 5. Remove the bottom cover from the computer (3). To replace the bottom cover, reverse the removal procedures. 22 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 29
Battery To remove the battery, use this procedure and illustration. Table 5-2 Battery description and part number Description Battery (3 cell, 60 Whr) Spare part number L84398-006 WARNING! To avoid personal injury and damage to the product: ● Do not puncture, twist, or crack the battery. ● Do not - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 30
speaker cable from the system board (1). 2. Lift the plastic shield that covers the cables on the touchpad (2). 24 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 31
3. Disconnect the cable from the ZIF connector on the touchpad (3). You need to move this cable so that you can remove the speaker cable that routes under it. 4. Remove the speaker cable from the clips in the computer chassis (4). 5. Remove the two Phillips M2.0 × 5.0 screws (5) that secure the - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 32
touchpad to the computer. 8. Remove the touchpad from the computer (6). Reverse this procedure to install the touchpad. 26 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 33
Fingerprint reader board (select products only) To remove the fingerprint reader board, use this procedure and illustration. Table 5-5 Fingerprint reader board description and part number Description Fingerprint reader board (includes cable) Spare part number M00315-001 Before removing the - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 34
heat sink, remove the four Phillips M2.0 × 3.0 screws (1), and then remove the heat sink from the computer (2). 28 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 35
shows the replacement thermal material locations. Thermal paste is used on the system board component (1) and on the heat sink area (2) that services it. Reverse this procedure to install the heat sink. USB board To remove the USB board, use this procedure and illustration. Table 5-8 USB - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 36
system board (see Battery on page 23). 4. Remove the USB board (see USB board on page 29). 30 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 37
Remove the power button: 1. From the inside of the computer, lift the rear of the power button (1). 2. Remove the power button from the computer (2). Reverse this procedure to install the power button. Volume button To remove the volume button, use this procedure and illustration. Table 5-10 Volume - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 38
(see USB board on page 29). Remove the webcam privacy switch: 1. Use tweezers to remove the bracket (1). 32 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 39
2. Use tweezers to pull the webcam privacy switch into the computer to remove it (2). When replacing the webcam privacy switch, insert the switch into the slot (1), and then install the bracket at the base of the switch, making sure the holes in the bracket line up with small posts on computer (2). - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 40
(ZIF) (6) (select products only) ● Touchpad cable (ZIF) (7) ● Keyboard cable (ZIF) (8) ● Fingerprint reader cable (ZIF) (9) ● Speaker cable (10) 34 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 41
2. Remove the four Phillips M2.0 × 3.0 screws that secure the system board to the computer. Component replacement procedures 35 - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 42
to install the system board. USB door To remove the USB door, use this procedure and illustration. 36 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 43
Table 5-13 USB door description and part number Description USB door Spare part number M01320-001 Before removing the USB door, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 21). 2. Remove the bottom cover (Bottom cover on page 21). 3. Disconnect - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 44
Phillips M2.5 × 5.0 screws (1) that secure the display to the computer. 5. Open the computer to open the hinges (2). 38 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 45
6. Separate the computer from the display (3). 7. If you need to remove the display panel: a. Use a flat tool to separate the panel from the display back cover (1). b. The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel. To - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 46
(2). e. Disconnect the cable from the side of the touch board (3). f. Disconnect the cable form the g-sensor board (4). 40 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 47
8. If you need to remove the touch board, disconnect the two flat ribbon cables from the top of the board (1), disconnect the cable from the end of the board (2), and then rotate the bottom of the board up to remove it (3). 9. If you need to remove the g-sensor board, disconnect the cable from the - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 48
from the display back cover (1). b. Peel the cable up from the inside of the display back cover (2). 42 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 49
c. Remove the cable from the clips above the right hinge (3), and then remove the camera and cable from the display back cover (4). The camera module is available as spare part number M00442-001. The camera cable is available as spare part number M00310-001. d. Disconnect the cable from the camera - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 50
region Germany Spare part number -041 For use in country or region Spain Spare part number -071 44 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 51
Table 5-15 Spare part country codes (continued) For use in country or region Spare part For use in country or number region Denmark, Finland, and Norway -DH1 International French Canada -DB1 Italy France -051 South Korea Spare part number -B31 For use in country or region Taiwan -061 - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 52
46 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 53
to an optional USB flash drive or SD memory card or through Google Drive. For detailed information about creating a backup, go to http://www.support.google.com. Resetting A factory reset erases all the information on your computer hard drive, including all the files in the Downloads folder. Before - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 54
or recovery After a reset or recovery is complete, perform the initial setup process. For details on setting up the computer, go to http://www.support.google.com. Erase and reformat the recovery media During the process of creating recovery media, the USB flash drive or SD memory card is formatted - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 55
7 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 56
Table 7-2 Display specifications Active diagonal size Resolution Surface treatment Brightness Viewing angle Backlight Display panel interface Metric 35.6 cm 1920 × 1080 (FHD) Antiglare 250 nits UWVA WLED eDP 1.2 U.S. 14.0 in 50 Chapter 7 Specifications - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 57
8 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 58
Table 8-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 59
9 Recycling When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 60
54 Chapter 9 Recycling - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 61
-out (headphone)/audio-in (microphone) combo, identifying 3 K keyboard product description 2 keyboard with top cover spare part numbers 44 keys action 8 L labels Bluetooth 9 regulatory 9 serial number 9 service 9 Index 55 - HP Chromebook 14-ca000 | Maintenance and Service Guide - Page 62
9 removal and replacement procedures 21 56 Index resetting 47 right side components 3 S Screw Kit, spare part number 13 serial number, computer 9 service labels, locating 9 setting up computer after reset or recovery 48 slots memory card reader 3 spare part country codes 44 speaker illustrated 11
Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.