HP Chromebook 14-da0000 x360 Maintenance and Service Guide
HP Chromebook 14-da0000 x360 Manual
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- HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 1
Maintenance and Service Guide HP Chromebook x360 14 IMPORTANT! This document is intended for HP authorized service providers only. - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 2
Some features may not be available on your computer. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 5
...11 Miscellaneous parts ...13 4 Removal and replacement procedures preliminary requirements 14 Tools required ...14 Service considerations ...14 Plastic parts ...14 Cables and connectors ...14 Drive handling ...15 Workstation guidelines ...15 Equipment guidelines ...15 Electrostatic discharge - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 6
38 Keyboard/top cover ...39 6 Backing up, resetting, and recovering ...40 Backing up ...40 Resetting ...40 Recovering ...40 Installing the Chromebook Recovery Utility 41 Creating recovery media ...41 Recovering the Chrome operating system 41 Setting up your computer after a reset or recovery 42 - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 7
video Security Wireless Media card reader Ports Description HP Chromebook x360 14 Model number: 14-da0xxx CTO Model: 14t-da000 8th-generation Intel two built-in antennas Supports the Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth® 4.2 WLAN module (non-vPro) Supports SD/SDHC/SDXC - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 8
Category Keyboard/pointing devices Power requirements Operating system Serviceability Description USB 3.1 Gen1 Type-A port Headphone/microphone combo TouchPad: Multitouch gestures enabled Taps enabled as default Supports a 3-cell, 60-WHr, long-life battery Supports a 45 W nPFC, USB Type-C Straight - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 9
The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and, even when the computer is off, charges most products such as a cell - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 10
powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 11
obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 12
Speakers Components Speakers (2) Keyboard area TouchPad Description Produce sound. Component TouchPad zone Description Reads your finger gestures to move the pointer or activate items on the screen. 6 Chapter 2 Getting to know your computer - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 13
Special keys Component (1) (2) esc key Search key (3) Action keys Description Activates certain computer functions when pressed in combination with other keys, such as tab or shift. Searches your apps and the Web from your apps list. Execute frequently used system functions. Keyboard area 7 - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 14
7. ▲ To use an action key, press and hold the key. For more information on action keys and keyboard shortcuts, go to https://support.google.com/chromebook/ answer/183101. Select your language at the bottom of the page. Icon Key Back Description Displays the previous page in your browser history - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 15
to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you may be asked for the - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 16
product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 17
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Computer - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 18
Item (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) (15) (16) (17) (18) Component Display assembly Keyboard/top cover (includes keyboard cable): For use in Belgium For use in Denmark, Finland, and Norway For - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 19
Miscellaneous parts Component AC adapter (45-W HP Smart AC adapter, non-PFC, USB Type-C) Power cord For use in Denmark For use in Europe For use in North America For use in - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 20
firmware. If this does not fix the issue, replace the TouchPad through warranty service. Plastic parts CAUTION: Using excessive force during disassembly and reassembly can damage with extreme care; these cables tear easily. 14 Chapter 4 Removal and replacement procedures preliminary requirements - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 21
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 22
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 23
Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 24
information on supported parts this your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 40 screws that must be removed, replaced, and/or loosened when servicing the computer - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 25
5. Remove the two Phillips M2.0×3.5 screws (3) from along the bottom edge of the computer. 6. Starting near the bottom corner, use a tool to disengage the bottom cover (1), and then remove the cover (2). Reverse the procedure to install the bottom cover and rubber feet. Component replacement - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 26
Battery Description Battery (3-cell, 60-WHr) Spare part number L29959-005 Before removing the battery, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the bottom cover (see Computer feet and bottom cover on page 18). Remove the - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 27
. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 28
Reverse this procedure to install the WLAN module. 22 Chapter 5 Removal and replacement procedures - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 29
Fan Description Fan Spare part number L36913-001 Before removing the fan, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the bottom cover (see Computer feet and bottom cover on page 18). 3. Disconnect the battery (see Battery on - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 30
Heat sink Description Heat sink (includes replacement thermal material) Spare part number L36894-001 Before removing the heat sink, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the bottom cover (see Computer feet and bottom cover - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 31
3. Each time the heat sink is removed, thoroughly clean the thermal material from the processor component (1) and the surface of the heat sink (2). Replacement thermal material is included with the heat sink and system board spare part kits. Reverse this procedure to install the heat sink. Component - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 32
TouchPad board Description TouchPad board TouchPad bracket TouchPad cable Spare part number L36897-001 L36910-001 L36898-001 Before removing the TouchPad board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the bottom cover (see - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 33
4. Remove the TouchPad board from the computer (3). Reverse this procedure to install the TouchPad board. Component replacement procedures 27 - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 34
Display assembly Description Display assembly Spare part number L36904-001 Before removing the display assembly, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the bottom cover (see Computer feet and bottom cover on page 18). 3. - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 35
7. Separate the display from the computer (2). Reverse this procedure to install the display assembly. Component replacement procedures 29 - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 36
I/O board Description I/O board I/O cable, 30P I/O cable, 40P Spare part number L36895-001 L36892-001 L36893-001 NOTE: I/O board bottom Mylar is included in the Miscellaneous Parts Kit, spare part number L36912-001. Before removing the I/O board, follow these steps: 1. Prepare the computer for - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 37
6. Disconnect the cable from the ZIF connector on the bottom of the I/O board (2). Reverse this procedure to install the I/O board. Component replacement procedures 31 - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 38
USB bracket, I/O board Description USB bracket Spare part number L36909-001 Before removing the USB bracket from the I/O board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the bottom cover (see Computer feet and bottom cover on - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 39
Lock bracket Description Lock bracket Spare part number L36911-001 Before removing the lock bracket, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the bottom cover (see Computer feet and bottom cover on page 18). 3. Remove the - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 40
System board NOTE: The system board spare part kit includes replacement thermal material. Description System board equipped with an Intel Core i5-8250U processor, 8 GB of system memory, and 64 GB of eMMC system storage System board quipped with an Intel Core i3-8130U processor, 8 GB of system memory - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 41
2. Remove the Phillips M2.0×3.0 screw (1) that secures the system board to the computer. 3. Remove the Phillips M2.0×4.0 screw (2) from the USB bracket. 4. Lift the side up the system board (3), and then pull the system board away from the computer (4). TIP: A cable connects to the bottom of the - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 42
5. Turn the system board upside down (1), and then disconnect the I/O board cable from the bottom of the board (2). Reverse this procedure to install the system board. 36 Chapter 5 Removal and replacement procedures - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 43
USB bracket, system board Description USB bracket Spare part number L36909-001 Before removing the USB bracket from the system board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the bottom cover (see Computer feet and bottom cover - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 44
Speakers Description Speaker Kit (includes speaker tape) Spare part number L36896-001 NOTE: Speaker tape is included in the Miscellaneous Parts Kit, spare part number L36912-001. Before removing the speakers, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 45
Keyboard/top cover The top cover with keyboard remains after removing all other spared parts from the computer. NOTE: The keyboard/top cover spare part kit does not include the TouchPad or the TouchPad cable. The TouchPad spare part number L36897-001. The TouchPad cable spare part number is L36898- - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 46
Drive. For detailed information about creating a backup, go to http://www.support.google.com. Resetting A factory reset erases all the information on your -screen instructions to reset your computer. 5. Once you complete the reset, you can set up your computer and check to see whether the problem is - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 47
a system recovery on your computer, go to http://www.support.google.com. Before beginning the recovery process, you need Chromebook Recovery Utility: ▲ Open the Chrome Web Store, search for chrome recovery, click Chromebook Recovery Utility from the Apps list, and follow the on-screen instructions - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 48
. For details on setting up the computer, go to http://www.support.google.com. Erase and reformat the recovery media During the process of files. Use the steps in this section to erase the recovery media using the Chromebook Recovery Utility. 1. Click the Launcher icon, and then click All Apps. 2. - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 49
7 Specifications Metric U.S. Dimensions Width 325.5 mm 12.81 in Depth 227 mm 8.93 in Height 16.05 mm 0.63 in Weight 1680 g 3.7 lb Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating ‑20°C to 60°C ‑4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 50
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 51
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 52
Country/region Accredited agency Applicable note number 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCR, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 53
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 54
4 volume 3 C camera light, identifying 5 camera, identifying 5 Chromebook Recovery Utility, installing 41 components bottom 9 display 5 left side esc 7 search 7 L labels Bluetooth 10 regulatory 10 serial number 9 service 9 wireless certification 10 WLAN 10 lights AC adapter and battery 3, 4 camera - HP Chromebook 14-da0000 x360 | Maintenance and Service Guide - Page 55
1 serial number, computer 9 service labels, locating 9 serviceability, product description 2 slots, recovery Chrome operating system 41 Chromebook Recovery Utility 41 recovery media 41 12 spare part numbers 32, 37 USB SuperSpeed port with HP Sleep and Charge 3 USB Type-C power connector and port
Maintenance and Service Guide
HP Chromebook x360 14
IMPORTANT! This document is intended for
HP authorized service providers only.