HP Chromebook x360 11 G1 EE Maintenance and Service Guide
HP Chromebook x360 11 G1 EE Manual
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- HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 1
HP Chromebook x360 11 G1 Education Edition Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: April 2017 Document Part Number: 923664-001 Product notice This guide describes features that - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 3
the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 5
9 Computer major components ...10 Display assembly subcomponents ...15 Miscellaneous parts ...16 4 Removal and replacement preliminary requirements 18 Tools required ...18 Service considerations ...18 Plastic parts ...18 Cables and connectors ...18 Drive handling ...19 Grounding guidelines - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 6
Speakers ...33 WLAN module ...34 USB port board cable ...35 USB port board ...36 Power button board cable ...37 Power button board ...38 System board ...39 Heat sink ...42 Display assembly ...43 6 Specifications ...50 7 Power cord set requirements ...51 Requirements for all countries ...51 - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 7
HP Chromebook x360 11 G1 Education Edition Processors Intel® Celeron™ N3350 1.10-GHz (turbo up to 2.40-GHz) dual core processor (2.0-GB L2 cache, 650-MHz FSB, 6-W) Chipset Integrated soldered-on-circuit (SoC) Graphics Internal graphics: Intel HD Graphics 500 Support with stylus pen 11.6-in, - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 8
Keyboard/pointing devices (continued) Power requirements Security Operating system Serviceability Description TouchPad requirements: MultiTouch gestures enabled and Taps enabled as default Support for a 2-cell, 47-WHr, 6.15-AHr, Li-ion battery Support for 45-W AC adapter USB Type-C straight (non - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 9
2 External component identification Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the computer. For information about system hardware - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 10
free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. This guide is provided in the box. 4 Chapter 2 External component identification - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 11
TouchPad Component TouchPad zone Description Moves the on-screen pointer and selects or activates items on the screen. TouchPad 5 - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 12
with HP Sleep and Charge (6) Volume button Description ● When the computer is off, press the button to turn on screen, press the button until you see the sign-in screen appear. Pressing the power button during screen-lock mode turns off the computer. ● When the computer is on and you want to turn - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 13
memory card reader (3) USB 3.1 port with HP Sleep and Charge (4) AC adapter and an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce to the Regulatory, Safety, and Environmental Notices. This guide is provided in the box. NOTE: When a - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 14
Bottom Component Speakers (2) Description Produce sound. 8 Chapter 2 External component identification - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 15
improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the model number, product number, serial number, and warranty information - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 16
Computer major components 10 Chapter 3 Illustrated parts catalog - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 17
-FL1 For use in Denmark, Finland, and Norway 936859-DH1 For use in France 936859-051 For use in Germany 936859-041 Computer major components 11 - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 18
Item Component Spare part number For use in India 936859-D61 For use in Israel 936859-BB1 For use in Italy 936859-061 For use in Latin America 936859-161 For use in the Netherlands 936859-B31 For use in Romania 936859-271 For use in Russia 936859-251 For use in Saudi Arabia 936859- - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 19
Item Component Spare part number For use in Thailand 937247-281 For use in the United Kingdom 937247-031 For use in the United States 937247-001 Keyboard/top cover (includes keyboard cable): In grey finish not equipped with top cover camera or digitizer (includes top cover camera hole - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 20
Kit, spare part number 928086-001. Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) WLAN module Kit, spare part number 928086-001. System board (includes processor and replacement thermal material): Equipped with an Intel Celeron N3350 1.10-GHz (turbo - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 21
Display assembly subcomponents Item Component Spare part number (1) Display panel assembly: 11.6-in, HD, LED, BrightView, TouchScreen panel equipped with a digitizer 928587-001 11.6-in, HD, LED, BrightView, TouchScreen panel 928588-001 (2) G-sensor board (includes double-sided adhesive) - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 22
PFC, 3-pin) Adapters: HP USB Type-C-to-DisplayPort adapter HP USB Type-C-to-HDMI adapter HP USB Type-C-to-RJ45 adapter HP USB-C-to-USB 3.0 adapter HP Elite USB Type-C docking station HP Essential Backpack HP keyed cable lock (10-mm) Mouse: HP comfort grip mouse HP USB laser mouse HP USB travel mouse - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 23
Power cord (Option-917, 3-cord, RoHS): 1.83-m 1.00-m Power cord, C5 connector, 1.83-m, 5-15 for use only in Thailand Miscellaneous Kit Screw Kit Stylus (active digitizer pen) Spare part number 213349-009 213354-008 393313-003 285096-006 213351-008 361240-002 361240-001 285096-001 928092-001 928090 - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 24
replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service the maintenance instructions. Cables and connectors CAUTION: When servicing the cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 25
down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE." Service considerations 19 - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 26
Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 27
tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, case or PCM laminate. Handle these items only at static-free workstations. ● Avoid contact with pins, leads, or circuitry. ● Turn - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 28
-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and protective materials The following table lists the shielding - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 29
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 46 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 30
Arabia 927658-B31 927658-271 927658-251 927658-171 For use in Spain 927658-071 For use in Switzerland 927658-BG1 24 Chapter 5 Removal and replacement procedures - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 31
the computer is off or in Hibernation, turn the computer on, and then shut it down from the computer. Remove the keyboard/top cover: 1. Turn the computer upside down on a flat surface. 2. PM2.5×7.3 screws (3) Three Phillips PM2.5×8.7 screws 4. Turn the computer right side up. 5. Open the computer - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 32
. 10. Release the ZIF connector (3) to which backlight cable is connected, and then disconnect the backlight cable from the system board. 26 Chapter 5 Removal and replacement procedures - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 33
11. Remove the keyboard/top cover (4). Reverse down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all TouchPad cable to the keyboard/top cover. Component replacement procedures 27 - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 34
. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 23). Remove the TouchPad: 1. Turn the keyboard/top cover upside down with the front toward you. 2. Detach the adhesive pad (1) that secures /top cover with double-sided adhesive.) 28 Chapter 5 Removal and replacement procedures - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 35
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected /top cover on page 23). Remove the top cover camera: Component replacement procedures 29 - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 36
1. Turn the keyboard/top computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. cover camera cable: 1. Turn the top cover camera upside down with the front toward you. 30 Chapter 5 Removal and - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 37
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices battery: 1. Disconnect the battery cable from the system board. Component replacement procedures 31 - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 38
2. Remove the two Phillips PM2.0×4.2 screws (1) that secure the battery to the base enclosure. 3. Remove the battery (2). Reverse this procedure to install the battery. 32 Chapter 5 Removal and replacement procedures - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 39
Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down 4. Remove the speakers (4). Reverse this procedure to install the speakers. Component replacement procedures 33 - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 40
wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you are unsure whether - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 41
: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected the USB Type-C port cable from the USB port board. Component replacement procedures 35 - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 42
USB port board (includes USB port, volume control actuators, and hard drive activity light; does not include cables) NOTE: The USB port If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system and replacement procedures - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 43
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices the power button board cable from the power button board. Component replacement procedures 37 - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 44
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices the power button board to the base enclosure. 38 Chapter 5 Removal and replacement procedures - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 45
NOTE: All system board spare part kits include a processor and replacement thermal material. Description Spare part number Equipped with an Intel Celeron . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 46
on page 42) from the defective system board and install it on the replacement system board. Remove the system board: 1. Release the ZIF connector (1) to routing channel built into the base enclosure. 5. Release the adhesive support strip (5) the secures the display panel cable to the system board - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 47
included in the Bracket Kit, spare part number 928089-001. 10. Lift the left side of the system board (1) until it rests at an angle. 11. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board. Component - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 48
replacement thermal material) Spare part number 928840-001 Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn Remove the heat sink: 1. Turn the system board upside down removed. Replacement thermal - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 49
. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. (5) and routing channel built into the base enclosure. 6. Release the adhesive support strip (6) the secures the display panel cable to the system board. 7. - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 50
routing channel built into the base enclosure. 10. Remove the four Phillips PM2.5×6.7 screws (1) that secure the display assembly to the base enclosure. 11. Tilt the top edge of the display assembly (2) slightly forward to release the hinges from the base enclosure. 12. Slide the display assembly - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 51
replaced without removing the display assembly from the base enclosure. a. Insert a case utility tool (1) or similar thin, plastic tool between the top edges of the display panel assembly and the display back cover. CAUTION: Before turning c. Release the adhesive support strip (1) the secures - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 52
panel assembly is available using spare part numbers 928587-001 (11.6-in, HD, LED, BrightView, TouchScreen panel equipped with a digitizer) and 928588-001 (11.6-in, HD, LED, BrightView, TouchScreen panel). 14. If it is necessary to replace the G-sensor board: NOTE: The G-sensor board can be removed - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 53
and the display panel cable (3) from the cavities inside the display hinges. NOTE: At this point, the display panel cable can be removed and replaced, if necessary. The display panel cable is included in the Cable Kit, spare part number 928086-001, and includes the G-Sensor board cable. d. Remove - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 54
The display hinges are available using spare part numbers 928087-001 and include the hinge covers. 17. If it is necessary to replace the webcam/microphone module cable: a. Remove the display panel assembly. b. Remove the webcam/microphone module. c. Release the webcam/microphone module cable from - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 55
d. Remove the webcam/microphone module (2). The webcam/microphone module cable is included in the Cable Kit, spare part number 928086-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures 49 - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 56
6 Specifications Metric U.S. Computer dimensions Width 30.6 cm 12.1 in Depth 20.8 cm 8.2 in Height 1.9 cm 0.8 in Weight 1.4 kg 3.1 lbs Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating Relative humidity (noncondensing) ‑20°C to 60°C ‑4°F to 140°F Operating 10% to 90 - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 57
7 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 58
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings ( - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 59
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 60
light 7 bottom component 8 buttons button 6 volume 6 C cables, service considerations 18 camera location 4 removal 46 spare part number 13, 15, K keyboard, product description 1, 2 keyboard/top cover removal 23 spare part numbers 11, 12, 13, 23 L left-side components 6 lights AC adapter 7 battery - HP Chromebook x360 11 G1 EE | Maintenance and Service Guide - Page 61
2 serviceability 2 storage 1 video 1 wireless 1 product name 1 R removal/replacement procedures service considerations cables 18 connectors 18 plastic parts 18 serviceability, product description 2 speakers locations 8 removal 33 spare part number 14, 33 storage, product description 1 stylus
HP Chromebook x360 11 G1
Education Edition
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.