HP Chromebook x360 11 G2 EE Maintenance and Service Guide
HP Chromebook x360 11 G2 EE Manual
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- HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 1
Maintenance and Service Guide HP Chromebook x360 G2 Education Edition IMPORTANT! This document is intended for HP authorized service providers only. - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 2
updates. Go to http://www.microsoft.com for details. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 3
iii - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 4
iv - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 5
Safety warning notice CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 6
vi Safety warning notice - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 7
...8 Bottom ...9 Labels ...10 3 Illustrated parts catalog ...11 Computer components ...12 Display assembly components ...16 Miscellaneous parts ...18 4 Removal and replacement procedures preliminary requirements 20 Tools required ...20 Service considerations ...20 Plastic parts ...20 Cables and - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 8
...45 6 Backing up, restoring, and recovering ...55 Backing up information and creating recovery media ...55 Using Windows tools ...55 Using the HP Cloud Recovery Download Tool to create recovery media (select products only 55 Restoring and recovery ...56 Restoring, resetting, and refreshing using - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 9
8 Specifications ...62 Computer specifications ...62 9 Power cord set requirements ...63 Requirements for all countries ...63 Requirements for specific countries and regions ...64 10 Recycling ...66 Index ...67 ix - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 10
x - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 11
HP Chromebook x360 G2 TouchScreen display assembly with digitizer 11.6-inch, HD (1366×768), BrightView, WLED, UWVA, 50, 220 nits, eDP 1.2 without PSR, slim TouchScreen display assembly without digitizer Memory Support for LPDDR4-3733, 1.1 V system memory Support External media cards HP MultiFormat - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 12
, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to tracker, or smartwatch, and provides high-speed data transfer. 2 Chapter 2 External component identification - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 13
Table 2-1 Right-side components and descriptions (continued) Component Description (4) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged. ● Amber: The AC adapter is connected and the battery is charging. ● Blinking amber: The battery has an error - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 14
computer is on and you want to turn it off, press and hold the button to lock the screen, and then continue to press the button until the computer turns off. CAUTION: Pressing and holding shuts off power to the display and other unneeded components. 4 Chapter 2 External component identification - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 15
Table 2-2 Left-side components and descriptions (continued) Component Description (5) Power light (continued) ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (6) Volume button Controls speaker volume on the computer. - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 16
notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. 6 Chapter 2 External component identification - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 17
Keyboard area TouchPad Table 2-4 TouchPad components and descriptions Component TouchPad zone Description Reads finger gestures to move the pointer or activate items on the screen. Keyboard area 7 - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 18
(2) Action keys Description Activates certain computer functions when pressed in combination with other keys, such as Tab or Shift. Execute frequently used system functions. 8 Chapter 2 External component identification - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 19
Bottom Table 2-6 Bottom component and description Component Speakers Description Produce sound. Bottom 9 - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 20
that may be needed when troubleshooting system problems or traveling internationally with the computer. Labels may be in paper form or imprinted on the product. ● Service label-Provides important information to identify the computer. When contacting support, the serial number, the product - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 21
3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. 11 - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 22
Computer components Table 3-1 Computer components and spare part information Item Component Spare part number (1) Display assembly:The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page 16. 12 - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 23
Table 3-1 Computer components and spare part information (continued) Item Component (2) Keyboard/top cover (includes keyboard cable): For use only on computer models equipped with a digitizer: For use in Belgium For use in Brazil For use in Canada For use in the Czech Republic and Slovakia - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 24
(2, included in the Cable Kit, spare part number L53204-001) (9) System board (includes a graphics subsystem with UMA memory, the heat sink, and replacement thermal material): Equipped with an Intel Celeron N4100 1.1-GHz (turbo up to 2.4-GHz) processor (2400-MHz FSB, 4.0-MB L2 cache, quad core - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 25
Table 3-1 Computer components and spare part information (continued) Item Component Equipped with an Intel Celeron N4100 1.1-GHz (turbo up to 2.4-GHz) processor (2400-MHz FSB, 4.0-MB L2 cache, quad core, 6 W), 4.0-GB of system memory, 32-GB of eMMC storage, and the Chrome 64-bit operating system - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 26
3-2 Display components and spare part information Item Component Spare part number (1) Display panel assembly: 11.6-in., HD (1366×768), BrightView, LED, UWVA, 220 nits, eDP, TouchScreen display panel (includes display bezel) For use only on computer models equipped with a digitizer L53206 - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 27
Table 3-2 Display components and spare part information (continued) Item Component Spare part number (5c) Hinge cover spacers (2; included in the display hinge spare part kit, spare part number L53214-001) (6) Webcam/microphone module cable (included in the Cable Kit, spare part number L53204 - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 28
keyboard webcam module cable, power board cable, power cable, TouchPad cable, and webcam/microphone module cable) HP USB Type-C dock HP Nano security lock Mouse: HP comfort grip wireless mouse HP USB laser mouse HP USB travel mouse Pen (Wacom, includes tip and tweezer) Pen (AES) Pen loop Power cord - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 29
Table 3-3 Miscellaneous components and spare part information (continued) Component For use in South Korea For use in Switzerland For use in Taiwan For use in Thailand For use in the United Kingdom Rubber Kit Screw Kit Spare part number L19366-001 L19370-001 L19372-001 L19371-001 L19373-001 L52565- - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 30
replacement procedures: ● Keyboard release tool ● Magnetic Phillips P1 screwdriver ● Non-conductive, non-marking pry tool ● Tweezer Service removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 31
hard drive to products that have magnetic fields, such as monitors or speakers. ● Avoid exposing a drive to temperature extremes and equipment. ● Use conductive field service tools, such as cutters, screw drivers components, parts, and assemblies by the case or PCM laminate. Handle these items only - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 32
into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or V 3,500 V 7,000 V 5,000 V 4,000 V 5,000 V 20,000 V 11,000 V Electronic components are multi-packaged inside plastic tubes, trays, or Styrofoam. 10% 35,000 - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 33
give added protection. ● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas. ● Turn as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 34
10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10 ionizer to dissipate electric charges. 24 Chapter 4 Removal and replacement procedures preliminary requirements - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 35
supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. There are as many as 43 screws that must be removed, replaced, and/or loosened when servicing system. 2. Disconnect all external devices connected to the - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 36
(3) that secure the keyboard/top cover to the base enclosure. 4. Open the computer. 5. Rest the open computer on its left side. 26 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 37
to which the TouchPad cable is connected, and then disconnect the TouchPad cable from the system board. 11. Release the ZIF connector (3) to which the keyboard cable is connected, and then disconnect the the keyboard webcam module cable from the system board. Component replacement procedures 27 - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 38
13. Remove the keyboard/top cover (5). Reverse this procedure to install the keyboard/top cover. 28 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 39
turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the TouchPad. Reverse this procedure to install the TouchPad cable. Component replacement procedures 29 - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 40
computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first 5. Remove the TouchPad bracket (4). 30 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 41
6. Remove the TouchPad (5). Reverse this procedure to install the TouchPad. Component replacement procedures 31 - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 42
computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the keyboard webcam module. 32 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 43
turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the this procedure to install the keyboard webcam module cable. Component replacement procedures 33 - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 44
computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging to the base enclosure. 34 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 45
4. Remove the battery (2). Reverse this procedure to install the battery. Component replacement procedures 35 - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 46
the AC outlet, and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on procedure to install the speakers. 36 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 47
you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. , and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Keyboard/top - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 48
from the AC outlet, and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Keyboard/top cover on page 25). from the power board. 38 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 49
cord from the AC outlet, and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Keyboard/top cover on page 25). 5. board. 3. Disconnect the power cable (3) from the power board. Component replacement procedures 39 - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 50
kit includes a graphics subsystem with UMA memory, the heat sink, and replacement thermal material). Table 5-8 System board description and spare part number information 64-bit operating system L53190-001 40 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 51
shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the covers the display panel cable connector. 3. Release the adhesive support strip (3) that secures the display panel cable to the Component replacement procedures 41 - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 52
board to the base enclosure. 11. Remove the I/O bracket (2). The I/O bracket is included in the Bracket Kit, spare part number L53213-001. 12. Lift the left side of the system board (3) until it rests at an angle. 42 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 53
13. Remove the system board (4) by sliding it up and to the left at an angle. Reverse this procedure to install the system board. Component replacement procedures 43 - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 54
the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cable. 44 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 55
and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer that covers the display panel cable connector. 5. Release the adhesive support strip (5) that secures the display panel cable to the system - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 56
7. Release the display panel cable from the retention clips (7) and routing channel built into the base enclosure. 46 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 57
back until the display assembly is in an upright position. 10. Rotate the right display hinge (2) clockwise until the hinge releases from the base enclosure. 11. Slide the left display hinge (3) away from the base enclosure at an angle until the hinge release from the base enclosure. Component - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 58
If it is necessary to replace the display panel assembly or any of the display assembly subcomponents: a. Insert a case utility tool (1) or similar thin, plastic tool into the top edge of the display panel assembly. 48 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 59
rests upside down in front of the display back cover. c. Release the adhesive support strip (1) that secures the display panel cable to the display panel assembly. d. ). 14. If it is necessary to replace the G-sensor module: a. Remove the display assembly. b. Remove the display panel assembly - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 60
adhesive.) d. Remove the G-sensor module. The G-sensor module is available using spare part number L53215-001. 15. If it is necessary to replace the display panel cable: a. Remove the display assembly. b. Remove the display panel assembly. c. Remove the spacer (1).from the display right hinge cover - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 61
panel cable (2). The display panel cable is included in the Cable Kit, spare part number L53204-001. 16. If it is necessary to replace the webcam/microphone module: a. Remove the display assembly. b. Remove the display panel assembly. c. Detach the webcam/microphone module (1) from the display back - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 62
module is available using spare part number L53220-001. 17. If it is necessary to replace the display hinges: a. Remove the display assembly. b. Remove the display panel assembly. c. from the display left hinge cover. 52 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 63
using spare part number L53214-001 and include the display hinge covers and the hinge cover spacers. 18. If it is necessary to replace the webcam/microphone module cable: a. Remove the display assembly. b. Remove the display panel assembly. c. Remove the display left hinge. d. Disconnect the webcam - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 64
f. Remove the webcam/microphone module cable (3). The webcam/microphone module cable is included in the Cable Kit, spare part number L53204-001. Reverse this procedure to reassemble and install the display assembly. 54 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 65
USB flash drive. To download the tool: ▲ Go to the Microsoft Store and search for HP Cloud Recovery. For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs - Using the Cloud Recovery Tool (Windows 10, 7)." Backing up information and creating recovery - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 66
: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the computer. Changing the - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 67
mark icon in the taskbar. b. Select Troubleshooting and fixes. c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 68
in solving the problem: ▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen. The HP Customer Support - Service Center page displays, with your Failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 69
tool opens, select a language, select the type of diagnostic test you want to run, and then follow the on-screen instructions. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 70
to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 71
PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Settings. 3. Make your customization selections. 4. Select Main, and then Save Changes and - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 72
8 Specifications Computer specifications Table 8-1 Computer specifications Dimensions Width Depth Height (front to back) Weight Input power Operating voltage and current Metric 30.6 cm 20.7 cm 1.1 cm 2.1 or 2.3 kg (depending on configuration) 19.5 V dc @ 3.33 A - 65 W 19 V dc @ 4.62 A - 90 W - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 73
9 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 74
Requirements for specific countries and regions Table 9-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 75
Table 9-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 76
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 77
E electrostatic discharge (ESD) 22 preventing damage 23 esc key 8 external media card, product description 1 G G-sensor module removal 49 spare HP PC Hardware Diagnostics UEFI downloading 59 starting 59 using 58 HP PC Hardware Diagnostics Windows downloading 57 installing 58 using 57 HP Recovery - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 78
external HP PC Hardware Diagnostics UEFI settings customizing 60 using 60 removal/replacement procedures 25 restoring 55 right-side components 2 Rubber Kit, spare part number 19 S Screw Kit, spare part number 19 security cable slot 4 security, product description 1 serial number, computer 10 service - HP Chromebook x360 11 G2 EE | Maintenance and Service Guide - Page 79
recovery media 55 system restore point 55 Windows tools, using 55 wireless antenna location 6 wireless, product description 1 WLAN antenna location 6 WLAN module removal 37 spare part number 14, 37 workstation guidelines 21 Index 69
Maintenance and Service Guide
HP Chromebook x360 G2 Education Edition
IMPORTANT! This document is intended for
HP authorized service providers only.