HP Chromebook x360 13c-ca0000 Maintenance and Service Guide
HP Chromebook x360 13c-ca0000 Manual
View all HP Chromebook x360 13c-ca0000 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP Chromebook x360 13c-ca0000 manual content summary:
- HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 1
Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more. - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 2
for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 3
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 5
11 Computer major components ...11 Miscellaneous parts ...12 4 Removal and replacement procedures preliminary requirements 14 Tools required ...14 Service considerations ...14 Plastic parts ...14 Cables and connectors ...14 Drive handling ...14 Workstation guidelines ...15 Electrostatic discharge - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 6
Battery ...20 Solid-state drive ...22 WWAN module ...22 Touchpad ...24 Speakers ...25 Fingerprint sensor board ...26 Heat sink with fans ...27 Sensor (IR) board ...28 System board ...29 Display assembly ...31 USB door ...33 Volume button ...34 Power button ...35 Lock bracket ...36 Kill-switch button - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 7
cache, 15 W) Intel Core i3-10110U (2.1 GHz [turbo up to 4.1 GHz], 2 cores, 4 MB L3 cache, 15 W) Graphics Internal graphics Intel UHD Graphics Supports HD Decode, DX12, and HDMI Display 34.3 cm (13.5 in), Widescreen Ultra Extended Graphics Array (WUXGA+) (1920 × 1280), UWVA, WLED, narrow bezel - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 8
in (microphone) combo jack (2) USB 3.2 Gen 1 Type C (right and left side; support charging, power delivery, Display Port 1.2 out up to 4096 × 2304 (60 Hz) and Microcontroller Operating system Google Chrome™ 64 Serviceability End user replaceable parts AC adapter 2 Chapter 1 Product description - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 9
SIM card slot (2) Memory card reader (3) AC adapter and battery light (4) USB Type-C® power connector and SuperSpeed Plus port Description Supports a wireless subscriber identity module (SIM) card. Reads optional memory cards that store, manage, share, or access information. To insert a card - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 10
powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 11
Table 2-2 Left-side components and their descriptions (continued) Component Description NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device such as a smartphone. (3) AC adapter and battery light ● On, White: The AC - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 12
Table 2-3 Display components and their descriptions Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones Record sound. (3) Camera light On (white): The camera is in use. On (amber): - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 13
Table 2-4 Touchpad component and description Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Fingerprint reader Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 14
Table 2-5 Fingerprint reader and its description Component (1) Fingerprint reader (select products only) Description Allows a fingerprint to unlock the computer screen or to resume computer operations. The reader does not function as a login device. ▲ Swipe down across the fingerprint reader. - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 15
computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can be bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you may be asked for the - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 16
label components Component (1) HP product name (2) Model number (3) Warranty period (4) Product ID (5) Serial number Table 2-9 Service label components Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period ● Regulatory labels-Provide regulatory information about the - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 17
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 18
Table 3-1 Computer major component descriptions and part numbers Item Component (1) Display assembly NOTE: Only complete hinge-up display assemblies are offered as spare parts. BrightView, UWVA, 400 nits Antiglare, SVA, 1000 nits, privacy (2) Top cover with keyboard (for use in Japan) (3) - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 19
Table 3-2 Miscellaneous part descriptions and part numbers Component AC adapter, 65 W, USB Type-C (nPFC, 1.8 m [6 ft]) Thermal pad Cable Kit (includes sensor board cable and touchpad cable) Bracket Kit (includes fingerprint sensor bracket and lock bracket) Miscellaneous Kit (includes fan connector - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 20
during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 21
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 22
IMPORTANT: To prevent damage to the device when you remove or install internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 23
surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends certain materials and equipment - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 24
● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 25
. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 50 screws when you service the parts described in this chapter - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 26
illustration. Table 5-2 Battery description and part number Description Battery (4 cell, 50 Whr) Spare part number L93559-002 20 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 27
WARNING! To avoid personal injury and damage to the product: ● Do not puncture, twist, or crack the battery. ● Do not cause an external puncture or rupture to the battery. They can cause a short inside the battery, which can result in battery thermal runaway. ● Do not handle or touch the battery - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 28
of the solid-state drive. WWAN module To remove the WWAN module, use this procedure and illustration. 22 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 29
. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WWAN module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 19). 2. Remove the - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 30
top of the touchpad. 3. Remove the six Phillips M2.0 × 2.0 screws (2) that secure the touchpad to the computer. 24 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 31
4. Remove the touchpad from the computer (3). Reverse this procedure to install the touchpad. Speakers To remove the speakers, use this procedure and illustration. Table 5-6 Speaker description and part number Description Speaker Kit Spare part number M10723-001 Before removing the speakers, - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 32
bracket, and then remove the bracket (2). 2. Disconnect the cable from the ZIF connector on the system board (3). 26 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 33
3. Remove the fingerprint sensor board from the computer (4). Reverse this procedure to install the fingerprint sensor board. Heat sink with fans To remove the heat sink with fans, use these procedures and illustrations. Table 5-8 Heat sink with fans descriptions and part numbers Description Heat - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 34
heat sink with fans. Sensor (IR) board To remove the sensor board, use this procedure and illustration. 28 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 35
Table 5-9 Sensor board description and part number Description Sensor (IR) board Sensor board cable (included in Cable Kit) Spare part number M10722-001 M10736-001 Before removing the sensor board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 19 - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 36
) (6) (select products only) ● Keyboard cable (ZIF) (7) ● Touchpad cable (ZIF) (8) ● Antenna cables from WWAN module (9) ● Speaker cable (10) 30 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 37
2. Remove the seven Phillips M2.0 × 2.0 screws that secure the system board to the computer. 3. Remove the insert from the SIM card slot (1). 4. Lift the front and right side of the system board (2), and then pull the board up and to the right away from the connectors to remove it (3). Reverse this - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 38
from the system board (5). 6. Remove the six Phillips M2.0 × 4.5 screws (1) that secure the display to the computer. 32 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 39
7. Open the computer to open the hinges, and then separate the computer from the display (2). Reverse this procedure to replace the display assembly. USB door To remove the USB door, use this procedure and illustration. Table 5-12 USB door description and part number Description USB door, left USB - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 40
29). Remove the volume button: 1. Use tweezers to release the right (1) and left (2) sides of the button. 34 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 41
2. Remove the volume button from the computer (3). Reverse this procedure to install the volume button. Power button To remove the power button, use this procedure and illustration. Table 5-14 Power button description and part number Description Power button (included in the Button Kit) Spare part - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 42
29). Remove the lock bracket: 1. Remove the Phillips M2.0 × 3.0 screw that secures the bracket to the computer (1). 36 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 43
2. Remove the lock bracket from the computer (2). Reverse this procedure to install the lock bracket. Kill-switch button To remove the kill-switch button, use this procedure and illustration. Table 5-16 Kill-switch button description and part number Description Kill-switch button (available in the - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 44
Top cover with keyboard, for use in models with WWAN, privacy, for use in Japan M16754-291 38 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 45
creating a backup, go to http://www.support.google.com Resetting A factory reset erases message "Reset this Chrome device." ● You are having problems with your user profile or settings. ● You restarted then select Continue. 5. Follow the on-screen instructions to reset your computer, and sign in with - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 46
a system recovery on your computer, go to http://www.support.google.com. Before you begin the recovery process, you need Apps window, select Recovery, and then select Get started. 4. Follow the on-screen instructions to create the recovery media. NOTE: All data and partitions on your recovery media - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 47
or recovery After a reset or recovery is complete, perform the initial setup process. For details about setting up the computer, go to http://www.support.google.com. Erasing and reformatting the recovery media When you create recovery media, the USB flash drive or SD memory card is formatted as - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 48
7 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 49
Table 7-2 Display specifications Active diagonal size Resolution Surface treatment Brightness Viewing angle Backlight Display panel interface Metric 34.3 cm 1920 × 1200 Antiglare BrightView 1000 nits (privacy panels) 400 nits (nonprivacy panels) UWVA WLED eDP U.S. 13.5 in 34.3 cm (13.5 in) - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 50
8 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 51
Table 8-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 52
9 Recycling When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 53
esc 8 kill-switch button illustrated 11 removal 37 spare part number 11 spare part numbers 37 L labels Bluetooth 9 regulatory 9 serial number 9 service 9 wireless certification 9 WLAN 9 lock bracket removal 36 spare part numbers 36 P packaging guidelines 14, 18 pointing device, product description - HP Chromebook x360 13c-ca0000 | Maintenance and Service Guide - Page 54
sensor board removal 28 spare part numbers 28 sensors, product description 1 serial number, computer 9 service labels, locating 9 solid-state drive removal and replacement 22 speaker illustrated 11 removal 25 spare part number 11, 25 speakers, identifying 7 specifications computer 42 display
Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.