HP Chromebook x360 14 inch 14a-cb0000 Maintenance and Service Guide
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- HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 1
Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more. - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 2
for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 3
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 5
Caring for wood veneer (select products only)...23 Packaging and transporting guidelines ...23 Accessing support information ...23 5 Removal and replacement procedures for authorized service provider parts 27 Component replacement procedures ...27 Preparation for disassembly ...27 Bottom cover...27 - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 6
Power adapter cable ...38 Display assembly...39 Touchpad cable ...48 Touchpad ...48 6 Backing up, resetting, and recovering ...51 Backing up ...51 Resetting ...51 Recovering...52 Installing the Chromebook Recovery Utility...52 Creating recovery media ...52 Recovering the Chrome operating system...53 - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 7
embedded MultiMedia Controller (eMMC v 5.0) in the following configurations: ● 128 GB ● 64 GB ● 32 GB MO-276 Supports a dual-array microphone Supports dual speakers Wireless Supports an HP Wide Vision HD Camera: integrated, one-piece, fixed, USB2, 720p Wireless Local Area Network (WLAN) Intel® Wi - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 8
USB Type-C®, straight, 1.8 m (6.0 ft) Power cord: C5, 1.0 m (3.3 ft), conventional with sticker Security Supports H1 secure microcontroller Sensors Accelerometer Gyroscope Operating system Google® Chrome™ Serviceability End user replaceable part: AC adapter 2 Chapter 1 Product description - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 9
2 Components This chapter provides details about the computer components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component (1) Volume - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 10
speakers, headphones, combo jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 11
Table 2-2 Left-side components and their descriptions (continued) Component Description Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode. NOTE: Use a standard USB Type-C - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 12
Table 2-3 Display components and their descriptions Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones (2) Record sound. (3) Camera Allows you to video chat, record video, and record - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 13
Table 2-4 Touchpad component and description Component Description Touchpad zone Reads finger gestures to move the pointer or activate items on the screen. Speakers The speakers are located on the left and right side of the keyboard. Speakers 7 - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 14
Table 2-5 Speakers and their description Component Speakers (2) Description Produce sound. Special keys Use the illustration and table to locate the special keys. 8 Chapter 2 Components - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 15
Table 2-6 Special keys and their descriptions Component (1) esc key (2) Search key (3) Action keys Description Activates certain computer functions when pressed in combination with other keys, such as tab or shift. Opens a search box. Execute frequently used system functions. Special keys 9 - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 16
10 Chapter 2 Components - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 17
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 18
Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number (1) Display assembly NOTE: Display spare parts are available only as subcomponents, not as whole units. Display subcomponent spare parts are available. For spare part information, see Display - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 19
Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Germany M59281-041 For use in Italy M59281-061 For use in Japan M59281-291 For use in the Netherlands M59281-B31 For use in Spain M59281-071 For use in the United - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 20
Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Denmark, Finland, and Norway M59283-DH1 For use in France M59283-051 For use in Germany M59283-041 For use in Italy M59283-061 For use in Japan M59283-291 For use in - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 21
Display assembly subcomponents To identify the display assembly subcomponents, use this illustration and table. Table 3-2 Display component descriptions and part numbers Item Component (1) Display bezel in jet black finish (2) Webcam/microphone module (includes double-sided adhesive) Display - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 22
Table 3-2 Display component descriptions and part numbers (continued) Item Component 35.6 cm (14.0 in), LCD, FHD (1920 × 1080), antiglare, UWVA, touchscreen display panel assembly 35.6 cm (14.0 in), LCD, HD (1920 × 1080), antiglare, SVA, touchscreen display panel assembly (5) Display hinges (2, - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 23
during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 24
Drive handling Note the following guidelines when handling drives. IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 25
● Static electricity increases as humidity decreases. Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event 55% 40% Walking across carpet 7,500 V 15,000 V Walking across vinyl floor 3,000 V 5,000 V Motions of bench worker 400 V 800 V Removing - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 26
. ● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and polystyrene foam. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 27
● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Cleaning your computer Cleaning your computer regularly removes dirt and debris so that your device - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 28
3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet. IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels. 4. Wipe the exterior of the product gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 29
to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Caring for wood veneer (select products only) 23 - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 30
Problem solving to display more options. 3. Select Support & Troubleshooting. 4. Type the serial number, product number, or product name to go to the product support 2. Place the cursor over Support resources to display more options. 3. Select Authorized service providers. To locate diagnosis - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 31
Table 4-3 Support information locations (continued) Service consideration Path to access information 3. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information 25 - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 32
26 Chapter 4 Removal and replacement procedures preliminary requirements - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 33
. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 56 screws when you service the parts described in this chapter - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 34
/keyboard. 7. Swing the rear edge of the bottom cover (2) up and away from the top cover/keyboard. 28 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 35
8. Remove the bottom cover (3). To replace the bottom cover, reverse the removal procedures. Battery To remove the battery, use this procedure and illustration. Table 5-2 Battery description and part number Description Battery (2 cell, 47 Whr, includes cable) Spare part number L75783-006 Before - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 36
rubber isolator locations (4). The absence of or damage to these isolators can result in degraded speaker performance. 30 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 37
. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 27). 2. Remove - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 38
the WLAN module. Connector board cables To remove the connector board cables, use this procedure and illustration. 32 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 39
NOTE: The connector board high-speed cable is available using spare part number M59261-001. The connector board low-speed cable is available using spare part number M59260-001. Before removing the connector board cables, follow these steps: 1. Prepare the computer for disassembly (see Preparation - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 40
-001 M59275-001 Equipped with 4 GB of system memory and 32 GB of eMMC storage M59274-001 34 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 41
Before removing the system board, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 27). 2. Remove the bottom cover (see Bottom cover on page 27). 3. Disconnect the battery cable from the system board (see Battery on page 29). 4. Remove the WLAN - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 42
to install the system board. Heat sink To remove the heat sink, use these procedures and illustrations. 36 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 43
spare part kits. The following illustration shows the replacement thermal material locations. Thermal paste is used on the processor (1) and the heat sink area (2) that services it. Heat sink 37 - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 44
34). Remove the power adapter cable: 1. Turn the system board upside down with the front toward you. 38 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 45
2. Disconnect the power adapter cable from the system board. Reverse this procedure to install the power adapter cable. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Full hinge-up displays are not available as spare parts. Spare parts for - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 46
the computer. 10. Swing the top edge of the display assembly (1) away from the top cover/keyboard. 40 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 47
11. Separate the display assembly (2) from the top cover/keyboard. 12. If you need to replace display assembly subcomponents: a. Flex the inside edge of the bottom edge of the display bezel (1) to release it from the display assembly. b. Flex the inside edges of the left and right sides of the bezel - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 48
the left hinge. g. Lift the top edge (1) of the display panel until it rests at an angle. 42 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 49
h. Remove the display panel (2) from the display back cover. The display panel is available using spare part numbers M59271-001 (35.6 cm (14.0 in), LCD, FHD (1920 × 1080), antiglare, UWVA, touchscreen display panel assembly) and M59270-001 (35.6 cm (14.0 in), LCD, HD (1920 × 1080), antiglare, SWVA, - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 50
panel. c. Remove the two Phillips M2.0 × 2.9 screws (1) that secure the display bracket to the display back cover. 44 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 51
d. Remove the display bracket (2). e. Remove the display hinge plug (1) from the right hinge. f. Release the webcam/microphone module cable from the retention clips (2) built into the display back cover. g. Detach the webcam/microphone module cable (3) from the display back cover. (The webcam/ - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 52
the hinge. h. Remove the hinge cover (2). The hinge covers are available using spare part number M59267-001. 46 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 53
18. If you need to remove the wireless antennas: a. Remove the display bezel. b. Remove the display panel. c. Remove the display hinges. d. Release the wireless antenna cables from the retention clips (1) and routing channel built into the display back cover. e. Detach the wireless antenna - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 54
this procedure to install the touchpad cable. Touchpad To remove the touchpad, use this procedure and illustration. 48 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 55
Table 5-10 Touchpad description and part number Description Touchpad Spare part number M59269-001 Before removing the touchpad, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 27). 2. Remove the bottom cover (see Bottom cover on page 27). 3. - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 56
50 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 57
about creating a backup, go to http://www.support.google.com. Resetting A factory reset erases all message "Reset this Chrome device." ● You are having problems with your user profile or settings. ● You have 4. Follow the on-screen instructions to reset your computer. 5. Once you complete the reset, - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 58
about performing a system recovery on your computer, go to http://www.support.google.com Before beginning the recovery process, you need the following: click Recovery, and then click Get started. 4. Follow the on-screen instructions to create the recovery media. NOTE: All data and partitions on your - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 59
or recovery After a reset or recovery is complete, perform the initial setup process. For details on setting up the computer, go to http://www.support.google.com. Erase and reformat the recovery media During the process of creating recovery media, the USB flash drive or SD memory card is formatted - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 60
54 Chapter 6 Backing up, resetting, and recovering - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 61
7 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 62
Table 7-1 Computer specifications (continued) Metric U.S. NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 35.6 cm (14.0 in) display specifications This section provides specifications for your - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 63
8 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 64
Table 8-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 Netherlands - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 65
Table 8-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number 7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240 V - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 66
60 Chapter 8 Power cord set requirements - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 67
9 Recycling When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 68
62 Chapter 9 Recycling - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 69
Index A AC adapter light 3, 4 AC adapter, spare part numbers 16 action keys 8 antenna illustrated 16 location 6 removal 47 spare part number 16, 47 audio-in (microphone) jack 4 audio-out (headphone) jack 4 audio, product description 1 B battery illustrated 14 light 3, 4 removal 29 spare part - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 70
8 security, product description 2 sensors, product description 2 serviceability, product description 2 setting up computer after reset or recovery specifications computer 55 display 55, 56 static electricity 17, 18 support information 23 system board illustrated 14 removal 34 spare part numbers 14 - HP Chromebook x360 14 inch 14a-cb0000 | Maintenance and Service Guide - Page 71
W webcam/microphone module illustrated 15 removal 44 spare part number 15, 45 webcam/microphone module cable illustrated 16 removal 45 spare part number 16, 46 wireless antenna illustrated 16 location 6 removal 47 spare part number 16, 47 wireless, product description 1 WLAN antenna illustrated 16
Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.