HP Chromebook x360 14 inch 14c-cc0000 Maintenance and Service Guide
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- HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 1
Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more. - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: April 2021 Document Part Number: M46898-001 Product notice This guide describes features that - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 3
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 5
Display assembly subcomponents ...12 Miscellaneous parts ...13 4 Removal and replacement procedures preliminary requirements 15 Tools required ...15 Service considerations ...15 Plastic parts ...15 Cables and connectors ...15 Drive handling ...15 Electrostatic discharge information ...16 Generating - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 6
Accessing support information ...21 5 Removal and replacement procedures for authorized service provider parts 23 Component replacement procedures ...23 Preparation for disassembly ...23 Bottom cover ...23 Battery ...25 Solid-state drive ...26 Speakers ...27 Touchpad ...28 Fingerprint - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 7
Index ...51 vii - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 8
viii - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 9
WLED, UWVA, 45% NTSC, antiglare, eDP 1.2 without PSR, narrow bezel, 250 nits, touch screen Memory Onboard, nonupgradeable DDR4-3200, dual channel support Supports the following configurations: ● 16 GB ● 8 GB Primary storage Solid-state drive, M.2, 2230, PCIe, NVMe 256 GB 128 GB Audio and - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 10
fast charge) 45 W, nPFC, straight (does not support fast charge) Power cord C5, conventional, 1 m (3.3 ft) Security H1 Secure Microcontroller Fingerprint reader (secure payment) Operating system Google® Chrome™ 64 Serviceability End user replaceable parts AC adapter Pen 2 Chapter - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 11
2 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 12
(microphone) combo jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 13
Table 2-2 Left-side components and their descriptions (continued) Component Description NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device. - and - Connects a display device that has a USB Type-C connector, providing - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 14
Table 2-3 Display components and their descriptions Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones (2) Record sound. (3) Camera light On (white): The camera is in use. On (amber - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 15
Table 2-4 Touchpad component and description Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Speakers and fingerprint reader Use the illustration and table to locate the speakers and fingerprint reader. Keyboard area 7 - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 16
Table 2-5 Speakers and fingerprint reader and their descriptions Component Description (1) Speakers (2) Produce sound. (2) Fingerprint reader The fingerprint reader allows you to unlock the computer screen or to resume computer operations. The reader does not function as a login device. ▲ - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 17
computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can be bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you may be asked for the - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 18
label components Component (1) HP product name (2) Model number (3) Warranty period (4) Product ID (5) Serial number Table 2-9 Service label components Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period ● Regulatory labels-Provide regulatory information about the - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 19
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 20
magnet) M47347-001 (6) System board (includes integrated processor, system memory, and eMMC storage; includes replacement thermal material) NOTE: System board repair support kit is available as spare part number M48154-001. Intel Core i5-1135G7 processor with 16 GB of system memory M47322-001 - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 21
Table 3-2 Display component descriptions and part numbers Item Component (1) Display panel (2) Camera module (3) Wireless antennas (4) Camera cable Display cable (not illustrated) (5) Hinges (left and right) NOTE: The hinge rubber kit is available as spare part number M47329-001. (6) - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 22
Table 3-3 Miscellaneous part descriptions and part numbers Component AC adapter, USB Type-C (nPFC, 1.8 m [6.0 ft]) 65 W 45 W USI Active Pen Adhesive Tape Kit Screw Kit Miscellaneous Kit Power cord (C5, 1.0 m [3.3 ft]) Australia Denmark Europe (Austria, Belgium, Finland, France, Germany, the - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 23
during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 24
IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 25
Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across vinyl floor Motions of bench worker Removing DIPs (dual in-line packages) from plastic tube 3,000 V 400 V 400 V 5,000 V 800 V 700 V Removing DIPs from vinyl tray Removing DIPs - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 26
. ● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and polystyrene foam. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 27
● Transparent metallized shielding bags ● Transparent shielding tubes Cleaning your computer Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best. Use the following information to safely clean the external surfaces of your computer. Enabling - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 28
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables. 6. Be sure that surfaces have completely air-dried before turning the device on after - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 29
is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Table 4-3 Support information locations Service consideration Path to access information Records of reported failure incidents stored on - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 30
www.hp.com. 2. Place the cursor over Problem solving to display more options. 3. Select Support & Troubleshooting. 4. Type the serial number, product number, 2. Place the cursor over Support resources to display more options. 3. Select Authorized service providers. Component and diagnosis - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 31
. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 40 screws when you service the parts described in this chapter - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 32
computer (1). 6. Remove the bottom cover from the computer (2). To replace the bottom cover, reverse the removal procedures. 24 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 33
Battery To remove the battery, use this procedure and illustration. Table 5-2 Battery description and part number Description Battery (3 cell, 58 Whr) Spare part number M12585-005 WARNING! To avoid personal injury and damage to the product: ● Do not puncture, twist, or crack the battery. ● Do not - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 34
the solid-state drive: 1. Remove the Phillips M2.0 × 2.0 screw (1) that secures the drive bracket to the computer. 26 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 35
2. Remove the bracket (2). 3. Remove the thermal pad from the top of the drive (1). 4. Lift the drive (2), and then pull the drive away from the socket to remove it (3). To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 36
. Reverse this procedure to install the speakers. Touchpad To remove the touchpad, use this procedure and illustration. 28 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 37
Table 5-5 Touchpad description and part number Description Touchpad Touchpad cable Spare part number M47333-001 M47338-001 Before removing the touchpad, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 23). 2. Remove the bottom cover (see Bottom - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 38
M2.0 × 3.0 screws (2) that secure the fan to the computer. 3. Disconnect the fan cable from the system board (3). 30 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 39
4. Remove the fan from the computer (4). Reverse this procedure to install the fan assembly. Heat sink To remove the heat sink, use these procedures and illustrations. Table 5-8 Heat sink descriptions and part numbers Description Heat sink Spare part number M47342-001 Before removing the heat - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 40
I/O board cable, LED/fan I/O board cable, USB/DisplayPort USB door Before removing the I/O board, follow these steps: 32 Chapter 5 Removal and replacement procedures for authorized service provider parts Spare part number M47331-001 M47340-001 M47339-001 M47343-001 - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 41
memory Intel Core i3-1115G4 processor with 16 GB of system memory Intel Core i3-1115G4 processor with 8 GB of system memory System board repair support kit USB door Spare part number M47322-001 M51141-001 M47323-001 M47321-001 M48154-001 M47343-001 Before removing the system board, follow these - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 42
cable (ZIF) (5) ● Keyboard backlight cable (6) ● Touchpad cable (ZIF) (7) ● Keyboard cable (ZIF) (8) ● Fingerprint reader cable (9) ● Speaker cable (10) 34 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 43
2. Remove the USB door from the system board by using a tool (1) to push the door toward the outside of the computer to release it (2). 3. Remove the Phillips M2.0 × 2.0 screw (1) and the two Phillips M2.0 × 3.0 screws that secure the system board to the computer. Component replacement procedures 35 - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 44
(see Preparation for disassembly on page 23). 2. Remove the bottom cover (see Bottom cover on page 23). 36 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 45
3. Disconnect the battery cable from the system board (see Battery on page 25). 4. Disconnect the fan (see Fan on page 30). Remove the display assembly: 1. Disconnect the antenna cables from the WLAN module (1). 2. Disconnect the camera cable from the system board (2). 3. Disconnect the display - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 46
the tape from the connector on the display panel (1), and then disconnect the cable from the panel (2). 38 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 47
d. Disconnect the cable from the side of the touch board (3), and then remove the cable from the clips in the bottom of the panel (4). 8. If you need to remove the touch control board from the display: a. Disconnect the display cable from the end of the board (1). b. Disconnect the two larger ZIF - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 48
hinges from the display rear cover (3). The display hinges are available as spare part number M47328-001. 40 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 49
12. If you need to remove the hinge covers from the hinges: a. Remove the rubber insert from the inside of each hinge cover (1). b. Remove the Phillips M2.0 × 3.0 screw from the inside of each hinge cover (2). c. Slide the hinge cover off the hinge (3). The hinge rubber kit is available as spare - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 50
use in country or region Spain United Kingdom -291 United States Spare part number -071 -031 -001 42 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 51
creating a backup, go to http://www.support.google.com. Resetting A factory reset erases message "Reset this Chrome device." ● You are having problems with your user profile or settings. ● You restarted then select Continue. 5. Follow the on-screen instructions to reset your computer, and sign in with - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 52
a system recovery on your computer, go to http://www.support.google.com. Before you begin the recovery process, you need Apps window, select Recovery, and then select Get started. 4. Follow the on-screen instructions to create the recovery media. NOTE: All data and partitions on your recovery media - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 53
or recovery After a reset or recovery is complete, perform the initial setup process. For details about setting up the computer, go to http://www.support.google.com. Erasing and reformatting the recovery media When you create recovery media, the USB flash drive or SD memory card is formatted as - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 54
7 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 55
when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications can differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Solid-state drive specifications 47 - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 56
8 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 57
Table 8-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 People's Republic of China CCC 4 - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 58
9 Recycling When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 59
-in (microphone) 4 audio-out (headphone) 4 K keyboard product description 2 keyboard with top cover spare part numbers 42 keys action 8 esc 8 search 8 L labels Bluetooth 9 regulatory 9 serial number 9 service 9 wireless certification 9 WLAN 9 Index 51 - HP Chromebook x360 14 inch 14c-cc0000 | Maintenance and Service Guide - Page 60
spare part number 13 search key, identifying 8 serial number, computer 9 service labels, locating 9 solid-state drive removal and replacement 26 specifications 47 spare drive 46 solid-state drive 47 static electricity 15, 16 support information 21 switch camera privacy 5 system board removal 33 spare
Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.