HP Chromebook x360 14 inch 14c-cd0000 Maintenance and Service Guide
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- HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 1
Maintenance and Service Guide SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up. - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 2
for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 3
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 4
procedures preliminary requirements...16 Tools required ...16 Service considerations...16 Plastic parts...16 Cables and connectors ...22 Packaging and transporting guidelines...22 Accessing support information ...23 5 Removal and replacement procedures for authorized service provider parts 25 iv - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 5
Component replacement procedures ...25 Preparation for disassembly...25 Bottom cover ...25 Battery...26 WLAN module...27 Solid-state drive...29 Speakers...31 Fan ...32 Cable channel ...33 I/O board...34 System board ...35 Heat sink ...37 Fingerprint reader...39 Touchpad ...39 Display assembly...40 - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 6
cache, 10 cores, 15 W) Intel Core i3-1215U (1.2 GHz base frequency, 10 MB cache, 6 cores, 15 W) Graphics Intel UHD Graphics Intel Iris® Xe Supports HD decode, DX12, and HDMI Display 14.0 in (35.6 cm), white light-emitting diode (WLED), antiglare WUXGA (1920 × 1200), ultra wide viewing angle - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 7
audio-in (microphone) combo jack USB 3.2 Gen 2 Type-C® (2), supports: - power delivery 3.0 USB 3.2 Gen 2 Type-A Keyboard/pointing door Fingerprint reader (secure payment) Operating system Google Chrome™ Serviceability End user replaceable parts AC adapter 2 Chapter 1 Product description - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 8
2 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 9
combo jack headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 10
Table 2-2 Left-side components and their descriptions Component (1) USB Type-C power connector and SuperSpeed port (2) AC adapter and battery light (3) Power button (4) Power light (5) Volume button (6) Camera privacy switch Description Connects an AC adapter that has a USB Type-C - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 11
Display Use the illustration and table to identify the components on the display. Table 2-3 Display components and their descriptions Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 12
Touchpad The touchpad settings and components are described here. Table 2-4 Touchpad component and description Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Speakers and fingerprint reader Speakers are located on the right - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 13
Table 2-5 Speakers and fingerprint reader and their descriptions Component Description (1) Speakers Produce sound. (2) Fingerprint reader The fingerprint reader allows you to unlock the computer screen or to resume computer operations. The reader does not function as a login device. ■ Swipe - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 14
Table 2-6 Special keys and their descriptions Component (1) esc key (2) Search key (3) Action keys Description Activates certain computer functions when pressed in combination with other keys, such as tab or shift. Opens a search box. Execute frequently used system functions. Bottom Use the - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 15
when you troubleshoot system problems or travel internationally with the computer. Labels might be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 16
label components Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period Table 2-10 Service label components Component (1) HP product name (2) Warranty period (3) Product ID (4) Serial number ● Regulatory labels-Provide regulatory information about the computer. ● Wireless - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 17
3 Illustrated parts catalog Use this chapter to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. Table 3-1 Computer major component descriptions and part numbers Item Component (1) - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 18
Table 3-1 Computer major component descriptions and part numbers (continued) Item Component (2) Top cover with keyboard For a detailed list of country codes, see Top cover with keyboard on page 46. (3) Heat sink (4) Fan (5) Speakers (left and right) (6) Touchpad NOTE: The touchpad cable - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 19
Table 3-2 Display component descriptions and part numbers Item Component (1) Display panel (includes bezel and touch control board) (2) Camera module (3) Hinges (includes left and right display hinges) (4) Hinge covers (5) Wireless antenna cables (6) Touch control board (7) Camera - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 20
Miscellaneous parts To identify the miscellaneous parts, use this table. Table 3-3 Miscellaneous part descriptions and part numbers Component AC adapter (USB Type-C AC adapter (nPFC, 3 pin, 1.8 m [6 ft]) 65 W 45 W USB-C®-to-RJ-45 adapter Mylar kit Screw Kit USI active pen Power adapter (duckhead) - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 21
during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 22
● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed. ● Handle drives on surfaces covered - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 23
Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event 55% 40% Walking across carpet 7,500 V 15,000 V Walking across vinyl floor 3,000 V 5,000 V Motions of bench worker 400 V 800 V Removing dual in-line packages (DIPs) from plastic tube 400 V - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 24
tabletop workstations with ground cord of 1 MΩ ±10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages Grounding the work area 19 - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 25
● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Cleaning your computer Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 26
3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet. IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels. 4. Wipe the exterior of the product gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 27
4. Wipe the exterior of the product gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 28
support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service Problem solving to display more options. 3. Select Support & Troubleshooting. 4. Type the serial number, product number, or product name to go to the product support - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 29
Repair professionals To locate repair professionals: 1. Go to www.hp.com. 2. Place the cursor over Support resources to display more options. 3. Select Authorized service providers. Component and diagnosis information, failure detection, and required action To locate diagnosis information and - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 30
serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. Component replacement procedures To remove about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 31
-ion battery WARNING! To avoid personal injury and damage to the product: Spare part number M12585-005 26 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 32
● Do not puncture, twist, or crack the battery. ● Do not cause an external puncture or rupture to the battery. Punctures can cause a short inside the battery, which can result in battery thermal runaway. ● Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers, - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 33
receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Prepare the computer for disassembly ( . 28 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 34
5. If the WLAN antenna is not connected to the terminal on the WLAN module, you must install a protective sleeve on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse this procedure. Solid-state drive To remove the solid-state drive, use this - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 35
2. Remove the cover (2). 3. (M.2 2280 models) Pull the drive out of the socket. 30 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 36
4. (M.2 2230 models) Remove the Phillips M2.0 × 3.5 screw (1) that secures the drive, and then pull the drive out of the socket (2). To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Speakers To - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 37
from the system board (2). 4. Remove the three Phillips M2.0 × 3.5 screws (3) that secure the fan to the computer. 32 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 38
5. Remove the fan from the computer (4). To replace the fan, reverse the removal procedures. Cable channel To remove the cable channel, use this procedure and illustration. Before removing the cable channel, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 39
three Phillips M2.0 × 3.5 screws (2) that secure the board to the computer. 3. Remove the board from the computer (3). 34 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 40
To install the I/O board, reverse this procedure. System board To remove the system board, use these procedures and illustrations. Table 5-8 System board descriptions and part numbers Description System board (includes processor) Intel i5-1235U processor and 16 GB of system memory Intel i5-1235U - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 41
(ZIF) (8) ● Keyboard backlight cable (ZIF) (9) (select products only) ● Fingerprint reader cable (ZIF) (10) ● Right speaker cable (11) 36 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 42
2. Remove the two Phillips M2.0 × 4.0 screws (1) and the Phillips M2.0 × 2.0 screw (2) from the system board. 3. Lift the inside of system board up to approximately 30° (1), and then pull the system board into the computer and away from the connectors to remove it (2). To install the system board, - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 43
system board component (2) as shown in the following illustration. To install the heat sink, reverse this procedure. 38 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 44
Fingerprint reader To remove the fingerprint reader, use this procedure and illustration. Table 5-10 Fingerprint reader description and part number Description Fingerprint reader Spare part number N08418-001 Before removing the fingerprint reader board, follow these steps: 1. Prepare the computer - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 45
display panel, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 25). 40 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 46
2. Remove the bottom cover (see Bottom cover on page 25). 3. Disconnect the battery cable from the system board (see Battery on page 26). Remove the display assembly: 1. Remove the Phillips M2.5 × 5.0 screw (1) that secures the cable bracket, and then remove the bracket (2). 2. Disconnect the - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 47
as spare part number N08410-001. Display panel adhesive is available as spare part number N08430-001. 42 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 48
12. Remove the tape the covers the cable connector on the back of the display panel (1), and the disconnect the display cable from the panel (2). 13. To remove the hinges from the display rear cover: a. Remove the six Phillips M2.5 × 2.5 broadhead screws (1) that secure the hinges. b. Remove the - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 49
remove the cable from the hinge (2). The camera cable is available as spare part number N08607-001. 44 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 50
17. To remove the touch board, disconnect the display cable from the end of the board (1) and the two cables from the ZIF connectors on the board (2), and then rotate the board off the bottom of the panel (3). The touch board is available as spare part number N08417-001. 18. To remove the wireless - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 51
-251 United States -171 Spare part number -BA1 -AD1 -071 -BG1 -AB1 -281 -141 -BD1 -031 -001 46 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 52
creating a backup, go to http://www.support.google.com. Resetting A factory reset erases message "Reset this Chrome device." ● You are having problems with your user profile or settings. ● You restarted then select Continue. 5. Follow the on-screen instructions to reset your computer, and sign in with - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 53
information about performing a system recovery on your computer, go to http://www.support.google.com. Before you begin the recovery process, you need the following Utility from the Apps list, and follow the on-screen instructions. Creating recovery media You can use recovery media to recover - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 54
, select Recovery, and then select Get started. 4. Follow the on-screen instructions to create the recovery media. NOTE: All data and partitions on your recovery For details about setting up the computer, go to http://www.support.google.com. Erasing and reformatting the recovery media When you create - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 55
4. Select the USB flash drive or SD memory card that you inserted, select Continue, and then select Erase now. 5. After the recovery media is erased, select Done to close the Chromebook Recovery Utility, and then remove the USB flash drive or SD memory card. The media is ready to be formatted using - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 56
7 Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, input power ratings, and operating specifications provide helpful - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 57
when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. 52 Chapter 7 Specifications - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 58
8 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 59
Table 8-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 People's Republic - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 60
9 Recycling When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 61
Index A AC adapter light 3, 5 AC adapters, spare part numbers 15 action keys identifying 8 audio-in (microphone) jack, identifying 4 audio-out (headphone) jack, identifying 4 audio, product description 1 B backing up 47 battery illustrated 13 light 3, 5 removal and replacement 26 spare part numbers - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 62
security, product description 2 serial number, computer 10 service labels, locating 10 serviceability, product description 2 solid-state drive illustrated 13 drive 51 solid-state drive 52 static electricity 16, 17 support information 23 switch camera privacy 5 system board illustrated 13 removal - HP Chromebook x360 14 inch 14c-cd0000 | Maintenance and Service Guide - Page 63
touch board removal and replacement 45 spare part numbers 45 touch control board illustrated 14 spare part numbers 14 touchpad illustrated 13 removal and replacement 39 spare part numbers 13, 39 touchpad zone, identifying 7 transporting guidelines 16, 22 traveling with the computer 10 U USB
Maintenance and Service Guide
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.