HP Chromebook x360 14a-ca0000 Maintenance and Service Guide
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- HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 1
Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more. - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 2
for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 3
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 4
iv Safety warning notice ENWW - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 5
subcomponents ...14 Cables ...15 Miscellaneous parts ...15 4 Removal and replacement procedures preliminary requirements 17 Tools required ...17 Service considerations ...18 Plastic parts ...18 Cables and connectors ...18 Drive handling ...18 Workstation guidelines ...18 Electrostatic discharge - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 6
5 Removal and replacement procedures for authorized service provider parts 25 Component replacement procedures ...26 Preparation for disassembly ...26 Bottom cover ...26 Battery ...27 WLAN module ...29 Speakers ...30 Connector board cables ...31 - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 7
×768) BrightView, WLED, SVA, 45% NTSC, slim, touchscreen display with narrow bezel; typical brightness: 220 nits Memory LPDDR4-2400, 1.1 V dual-channel support Support for 8 GB (512 MB × 32 MB × 4 pieces) and 4 GB (256 MB × 32 MB × 4 pieces) configurations Primary storage Embedded multimedia - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 8
Realtek RTL8822CE ac 2×2 + Bluetooth 5.0 M.2 2230 WW Media card reader Supports HP MultiFormat microSD™ media card reader Push-push insertion/removal Ports Audio-out Secure Microcontroller Operating system Google® Chrome™ 64 Serviceability End user replaceable part: AC adapter 2 Chapter - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 9
2 Components Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component (1) Volume button (2) USB Type-C® port (3) AC adapter and battery light (4) USB SuperSpeed charging port - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 10
speakers, headphones, combo jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 11
Table 2-2 Left-side components and their descriptions (continued) Component Description (4) microSD™ memory card reader Reads optional memory cards that store, manage, share, or access information. To insert a card: 1. Hold the card label-side up, with the connectors facing the computer. 2. - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 12
Table 2-3 Display components and their descriptions Component Description (1) Internal microphones (2) Record sound. (2) Camera Allows you to video chat, record video, and record still images. NOTE: Camera functions vary depending on the camera hardware and software installed on your - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 13
computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can be bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you may be asked for the - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 14
and their descriptions Component (1) HP product name (2) Model number (3) Warranty period (4) Product ID (5) Serial number Table 2-6 Service label components and their descriptions Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period ● Regulatory - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 15
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 16
Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number (1) Display assembly NOTE: Display spare parts are available as subcomponents, not as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 17
Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Italy M15337-061 For use in Japan M15337-291 For use in the Netherlands M15337-B31 For use in Russia M15337-251 For use in Spain M15337-071 For use in Switzerland - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 18
Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Switzerland M15331-BG1 For use in the United Kingdom M15331-031 For use in the United States M15331-001 Top cover (in silver finish)/keyboard (in snow white finish) ( - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 19
Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Equipped with an Intel Pentium Silver N5030 processor, 8 GB of system memory, and 64 GB of eMMC M15317-001 system storage Equipped with an Intel Pentium Silver N5030 processor, 4 GB of - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 20
Display assembly subcomponents To identify the display assembly subcomponents, use this illustration and table. Table 3-2 Display component descriptions and part numbers Item Component (1) Display bezel Adhesive Kit (not illustrated, for use on display bezel) (2) Webcam/microphone module ( - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 21
Table 3-2 Display component descriptions and part numbers (continued) Item Component HD (1366×768), LCD, BrightView, WLED, SVA 45, slim, touchscreen display panel with narrow bezel; typical brightness: 220 nits (5) Wireless antenna (includes left and right antenna cables and transcievers) (6) - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 22
Table 3-4 Miscellaneous part descriptions and part numbers Component 45 W USB Type-C AC adapter (non-PFC, 1.8 m, 3 pin) HP 220 wireless mouse Screw Kit Power cords (C5, 1.0 m, conventional with sticker) For use in Australia For use in Denmark For use in Europe For use in India For use in Japan For - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 23
4 Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 24
during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 25
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 26
Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) might - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 27
Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity damage to electronic components. ● To avoid - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 28
workstations with ground cord of 1 MΩ ±10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 29
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam. ● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 30
24 Chapter 4 Removal and replacement procedures preliminary requirements ENWW - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 31
provider parts. IMPORTANT: Components described in this chapter should be accessed only by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: Details about your computer, including model, serial number, product key, and length - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 32
. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 52 screws when you service the parts described in this chapter - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 33
3. Remove the nine Phillips M2.0 × 7.6 screws (3) that secure the bottom cover to the computer. 4. Use a nonmarking, nonconductive tool (1) to release the rear edge of the bottom cover from the computer (2). 5. Remove the bottom cover (3) from the computer. To replace the bottom cover, reverse the - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 34
edge of the battery. 4. Remove the four Phillips M2.0 × 4.2 screws (4) that secure the battery to the computer. 28 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 35
. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 26). 2. Remove the - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 36
the WLAN module, reverse the removal procedures. Speakers To remove the speakers, use this procedure and illustration. 30 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 37
Table 5-4 Speaker description and part number Description Speakers (include cables and four rubber isolators) Spare part number M15298-001 Before removing the speakers, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 26). 2. Remove the bottom cover - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 38
cable is available using spare part number M15293-001. Before removing the connector board, follow these steps: 32 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 39
1. Prepare the computer for disassembly (Preparation for disassembly on page 26). 2. Remove the bottom cover (Bottom cover on page 26). 3. Disconnect the battery cable from the system board (see Battery on page 27). Remove the connector board: 1. Release the ZIF connectors (1) to which the connector - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 40
. 3. Disconnect the speaker cable (3) from the system board. 4. Release the adhesive support strip (4) that secures the display panel cable to the system board. 5. Disconnect the ● Keyboard cable (ZIF) (9) 34 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 41
7. Remove the eight Phillips M2.0 × 4.2 screws (1) that secure the system board to the computer. 8. Lift the left side of the system board (1) until it rests at an angle. ENWW Component replacement procedures 35 - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 42
33). Remove the power cable: 1. Turn the removed system board upside down with the rear toward you. 36 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 43
. 3. Release the wireless antenna cables and the webcam cable from the retention clips (3) built into the top cover. 4. Release the adhesive support strip (4) that secures the display panel cable to the system board. 5. Disconnect the display panel cable (5) from the system board. ENWW Component - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 44
.5 × 5.7 screws that secure the display assembly to the computer. 8. Rotate the display upward to open the hinges (1). 38 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 45
9. Separate and remove the display assembly from the computer (2). 10. If you need to replace display assembly subcomponents: a. Flex the the inside edges of the top edge (1), the inside edges of the left (2) and right sides, and the inside edge of the bottom edge (3) of the bezel to release it. b. - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 46
retention clips (4) built into the display back cover. h. Disconnect the display panel cable (5) from the G-sensor board. 40 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 47
. c. Turn the display panel upside down with the bottom edge toward you. d. Detach the grounding tape (1) that covers the display panel cable connector. e. Release the support bar (2) that secures the display panel cable to the display panel. ENWW Component replacement procedures 41 - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 48
is available using spare part number M15308-001. 14. If you need to replace the display hinges: 42 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 49
a. Remove the display bezel. b. Remove the display panel. c. Remove the two Phillips M2.0 × 2.8 screws (1) that secure the hinge brackets to the display back cover. d. Remove the six Phillips M2.5 × 2.9 broad head screws (2) that secure the hinges to the display back cover. e. Remove the display - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 50
secure the webcam/microphone module bracket to the display back cover. e. Remove the webcam/microphone module bracket (2). 44 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 51
f. Release the ZIF connector (1) to which the webcam/microphone module cable is connected, and then disconnect the webcam/microphone module cable from the webcam/microphone module. g. Lift up evenly across the webcam/microphone module and detach the module away from the display back cover (2). (The - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 52
the left and right sides and the bottom edge of the display enclosure. f. Remove the wireless antennas (3). 46 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 53
To reassemble and replace the display assembly, reverse the removal procedures. Touchpad cable To remove the touchpad cable, use this procedure and illustration. NOTE: The touchpad cable is available as spare part number M15293-001. Before removing the touchpad cable, follow these steps: 1. Prepare - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 54
not available as a spare part component. 4. Remove the touchpad (4). To replace the touchpad, reverse the removal procedures. 48 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 55
to an optional USB flash drive or SD memory card or through Google Drive. For detailed information about creating a backup, go to http://www.support.google.com. Resetting A factory reset erases all the information on your computer hard drive, including all the files in the Downloads folder. Before - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 56
or recovery After a reset or recovery is complete, perform the initial setup process. For details on setting up the computer, go to http://www.support.google.com. Erase and reformat the recovery media During the process of creating recovery media, the USB flash drive or SD memory card is formatted - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 57
ENWW Erase and reformat the recovery media 51 - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 58
52 Chapter 6 Backing up, resetting, and recovering ENWW - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 59
7 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 60
Table 7-1 Computer specifications (continued) Metric U.S. Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A - 45 W USB-C 5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 3.75 A /15 V dc @ 3 A - 45 W USB-C 5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 61
Table 7-2 Display specifications Active diagonal size Resolution Surface treatment Brightness Viewing angle Backlight Display panel interface Metric U.S. 35.6 cm 14.0 in 1920 × 1080 (FHD) 3840 × 2160 (UHD) Antiglare (FHD, UHD panels) Brightview (OLED panel) 250 nits (FHD, 45% NTSC panel) - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 62
56 Chapter 7 Specifications ENWW - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 63
8 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 64
Table 8-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 65
Table 8-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 66
60 Chapter 8 Power cord set requirements ENWW - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 67
9 Recycling When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 68
62 Chapter 9 Recycling ENWW - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 69
Index A AC adapter, spare part number 15 Adhesive Kit spare part number 14 antenna removal 46 B battery removal 27 spare part number 27 bottom cover removal 26 spare part numbers 26 C cables spare part numbers 15 cautions electrostatic discharge 17, 20 components display 5 left side 3 right side 3 - HP Chromebook x360 14a-ca0000 | Maintenance and Service Guide - Page 70
M mouse, spare part number 15 Mylar screw cover removal 26 spare part numbers 26 P packaging guidelines 17, 22 pointing device, product description 2 ports product description 2 power cable removal 36 spare part number 36 power cord requirements for all countries 57 requirements for specific
Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.