HP Color LaserJet 9500 Service Manual
HP Color LaserJet 9500 Manual
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HP Color LaserJet 9500 manual content summary:
- HP Color LaserJet 9500 | Service Manual - Page 1
service - HP Color LaserJet 9500 | Service Manual - Page 2
- HP Color LaserJet 9500 | Service Manual - Page 3
output finishing devices: hp LaserJet multifunction finisher, 3,000-sheet stapler/stacker, 3,000-sheet stacker, and 8-bin mailbox service supplement __________ - HP Color LaserJet 9500 | Service Manual - Page 4
are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Trademark Credits Adobe® and PostScript® are - HP Color LaserJet 9500 | Service Manual - Page 5
35 Service approach 36 Parts and supplies 36 Exchange program 36 Warranty 36 2 Installation Environmental requirements 38 Physical requirements 39 Multifunction finisher 39 3,000-sheet stapler/stacker and 3,000-sheet stacker 40 8-bin mailbox 41 3 Operation Supported - HP Color LaserJet 9500 | Service Manual - Page 6
Maintenance Cleaning the outside of the product 52 Cleaning mailbox 69 Electric circuitry 73 Power supply 74 Multifunction finisher 74 3,000- Multifunction finisher 76 8-bin mailbox 77 Sensors 78 Multifunction finisher 78 3,000-sheet 89 Before performing service 90 Multifunction finisher - HP Color LaserJet 9500 | Service Manual - Page 7
mechanism 117 User LED PCA 120 Controller PCA 121 Service LED PCA 123 Power supply 124 Jet-Link cable (interface cable 125 Adjustable Power supply 169 Flipper assembly 170 Delivery head motor 174 Transport belt motor 175 Input paper guide 177 Face-up full lever 178 Rollers kit 179 - HP Color LaserJet 9500 | Service Manual - Page 8
Clearing jams 230 Troubleshooting media problems 231 Determine the problem source: print media or output device 231 Isolate a paper path 231 Isolate a media brand 232 Isolate a media type 232 Using the service-level diagnostics 233 Service mode-printer or MFP 233 Service mode-multifunction - HP Color LaserJet 9500 | Service Manual - Page 9
Numerical parts list (multifunction finisher 265 Illustrations and parts lists 266 3,000-sheet stapler/stacker 266 3,000-sheet stacker 270 Alphabetical parts list (3,000-sheet stapler/stacker and 3,000-sheet stacker 273 Numerical parts list (3,000-sheet stapler/stacker and 3,000-sheet stacker - HP Color LaserJet 9500 | Service Manual - Page 10
8 Contents ENWW - HP Color LaserJet 9500 | Service Manual - Page 11
Control panel and event log messages-8-bin mailbox 223 Table 31. Consumables and documentation 252 Table 32. Common hardware 253 Table 33. HP recommended torque values 253 Table 34. Multifunction finisher system assembly 254 Table 35. Mounting hardware 255 Table 36. External panels and covers - HP Color LaserJet 9500 | Service Manual - Page 12
Table 53. 8-bin mailbox (2 of 3 279 Table 54. 8-bin mailbox (3 of 3 281 Table 55. Alphabetical parts list (8-bin mailbox 283 Table 56. Numerical parts list (8-bin mailbox 284 10 List of tables ENWW - HP Color LaserJet 9500 | Service Manual - Page 13
73 Multifunction finisher power supply 74 Motors, solenoids, and clutches 76 Motors 77 Sensors-multifunction finisher (1 of 5 78 Sensors-multifunction finisher (2 of 5 79 Sensors-multifunction finisher (3 of 5 80 Sensors-multifunction finisher (4 of 5 81 Sensors-multifunction finisher (5 of - HP Color LaserJet 9500 | Service Manual - Page 14
latch 103 Figure 64. Stapling unit 104 Figure 65. Booklet bin-full sensor flag 106 Figure 66. Paper deflector (1 of 2 107 Figure 67. of 3 121 Figure 88. Controller PCA (3 of 3 122 Figure 89. Service LED PCA 123 Figure 90. Power supply 124 Figure 91. Jet-Link cable (1 of 2 125 Figure 92. Jet - HP Color LaserJet 9500 | Service Manual - Page 15
controller PCA 151 Figure 119. Stapler/stacker power supply 152 Figure 120. Stacker power supply 152 Figure 121. LED PCA 153 Figure 122 154. Input paper guide (1 of 2 177 Figure 155. Input paper guide (2 of 2 177 Figure 156. Face-up full lever 178 Figure 157. Rollers kit 179 Figure 158. - HP Color LaserJet 9500 | Service Manual - Page 16
and fixed casters 193 Figure 177. Attachment assembly 194 Figure 178. Troubleshooting flowchart 198 Figure 179. Service-mode configuration 233 Figure 180. Service-diagnostics label 234 Figure 181. DIP switches 235 Figure 182. Power-supply switch 236 Figure 183. 3,000-sheet stapler/stacker and - HP Color LaserJet 9500 | Service Manual - Page 17
stacker 26 8-bin mailbox 27 Specifications 28 Multifunction finisher 28 3,000-sheet stapler/stacker 29 3,000-sheet stacker 30 8-bin mailbox 31 Regulatory information 32 Service approach 36 Parts and supplies 36 Warranty 36 ENWW Chapter 1 Product information 15 - HP Color LaserJet 9500 | Service Manual - Page 18
HP LaserJet 9000 printer, an HP LaserJet 9000mfp, an HP Laser Jet 9050 series printer, or an HP LaserJet 9050mfp ● Up to 40 ppm when used with an HP LaserJet 9040mfp ● Up to 24 ppm when used with an HP LaserJet 9500 printer or an HP LaserJet 9500mfp Consumables ● HP in weight Functions ● Stacking - HP Color LaserJet 9500 | Service Manual - Page 19
with an HP LaserJet 9000 printer, an HP LaserJet 9000mfp (letter-size or A4-size, unstapled), an HP LaserJet 9050 series printer, or an HP LaserJet 9050mfp ● Up to 40 pages ppm when used with an HP Laserjet 9040mfp ● Up to 24 ppm when used with an HP LaserJet 9500 printer or HP LaserJet 9500mfp ● HP - HP Color LaserJet 9500 | Service Manual - Page 20
the HP LaserJet 9000 series printer or the HP LaserJet 9000mfp. Speed Throughput Functions ● Up to 50 ppm when used with an HP LaserJet 9050 series printer or an HP LaserJet 9050mfp ● Up to 40 ppm when used with an HP Laserjet 9040mfp ● Up to 24 ppm when used with an HP LaserJet 9500mfp ● Provides - HP Color LaserJet 9500 | Service Manual - Page 21
Identification Note Multifunction finisher The model number and serial number are listed on an identification label that is located on the right side of the output device. The serial number contains information about the country/region of origin, revision level, production site, and manufacturing - HP Color LaserJet 9500 | Service Manual - Page 22
Note 3,000-sheet stapler/stacker The model number and serial number are listed on an identification label that is located on the back of the stapler/stacker. The serial number contains information about the country/region of origin, revision level, production site, and manufacturing line, and the - HP Color LaserJet 9500 | Service Manual - Page 23
Note 3,000-sheet stacker The model number and serial number are listed on an identification label that is located on the back of the stacker. The serial number contains information about the country/region of origin, revision level, production site, and manufacturing line, and the production number - HP Color LaserJet 9500 | Service Manual - Page 24
Note 8-bin mailbox The model number and serial number are listed on an identification label that is located on the back of the 8-bin mailbox. The serial number contains information about the country/region of origin, revision level, production site, and manufacturing line, and the production number - HP Color LaserJet 9500 | Service Manual - Page 25
Product overview Multifunction finisher Processing-tray upper cover Stapler door Stapling unit Product-attachment latch Product-release handle Jam-removal dial Figure 6. External assembly locations-multifunction finisher (front view) Top cover Stacker bin (bin 1) Jam-removal cover Booklet - HP Color LaserJet 9500 | Service Manual - Page 26
Aligning plate (front and back) Delivery roller Stacker bin (bin 1) Delivery belt Processing tray stopper Stapling unit Booklet bin stopper Booklet bin (bin 2) Paddle Feed roller Reversing flapper Reversing roller Reversing nip roller Paper-pushing plate Stack feed roller Paper-fold roller Booklet - HP Color LaserJet 9500 | Service Manual - Page 27
3,000-sheet stapler/stacker Face-up bin Face-down or stacker bin Attachment rod Figure 9. External assembly locations-3,000-sheet stapler/stacker (front view) Figure 10. Identification label External assembly locations-3,000-sheet stapler/stacker (back view) ENWW Chapter 1 Product information - HP Color LaserJet 9500 | Service Manual - Page 28
Flipper Paper path Accumulator Stapler cartridge Figure 11. Note Controller PCA Power supply Cross-section-3,000-sheet stapler/stacker 3,000-sheet stacker The external assembly Offset module Figure 12. Cross-section-3,000-sheet stacker Controller PCA Power supply 26 Product information ENWW - HP Color LaserJet 9500 | Service Manual - Page 29
Face-up bin Face-down bins Flipper Attachment rod Figure 13. External assembly locations-8-bin mailbox (left side view) Input paper guide Delivery head Power supply Figure 14. Belt PCA External assembly locations-8-bin mailbox (right side view) ENWW Chapter 1 Product information 27 - HP Color LaserJet 9500 | Service Manual - Page 30
Specifications Multifunction finisher Table 1. Physical specifications-multifunction finisher Specification Multifunction finisher Measurements Height: 985 mm (38.8 inches) Width: 690 mm (27.2 inches) Depth: 60 mm (23.6 inches) Weight 44.4 kg (98 lb) CAUTION Table 2. Electrical - HP Color LaserJet 9500 | Service Manual - Page 31
CAUTION Note 3,000-sheet stapler/stacker Table 5. Physical specifications-3,000-sheet stapler/stacker Specification HP 3,000-sheet stapler/stacker Measurements Height: 1,004 mm (39.5 inches) Width: 555 mm (21.8 inches) Depth: 536 mm (21.1 inches) Weight 32 kg (70.5 lb) - HP Color LaserJet 9500 | Service Manual - Page 32
CAUTION Note 3,000-sheet stacker Table 9. Physical specifications-3,000-sheet stacker Specification HP 3,000-sheet stacker Measurements Height: 1,004 mm (39.5 inches) Width: 555 mm (21.8 inches) Depth: 536 mm (21.1 inches) Weight 32 kg (70.5 lb) Table - HP Color LaserJet 9500 | Service Manual - Page 33
Hz (+/- 2 Hz) -Or220 to 240 V (+/- 10%) 60 Hz (+/- 2 Hz) Minimum 15.0 amps recommended circuit capacity 6.5 amps Table 15. Power consumption-8-bin mailbox Printer state 100 to 127-volt models 220 to 240-volt models Printing 34.3 watts 32.6 watts Standby 11 watts 10.3 watts PowerSave - HP Color LaserJet 9500 | Service Manual - Page 34
of Conformity according to ISO/IEC Guide 22 and CEN/CENELEC EN , that the product Product Name: HP Multifunction Finisher Model Number: C8088A, C8088B 3130, Australia European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards - HP Color LaserJet 9500 | Service Manual - Page 35
stapler/stacker Declaration of Conformity according to ISO/IEC Guide 22 and CEN/CENELEC EN 45014 Manufacturer's Name: , Victoria 3130, Australia European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards Europe, Herrenberger - HP Color LaserJet 9500 | Service Manual - Page 36
-sheet stacker Declaration of Conformity according to ISO/IEC Guide 22 and CEN/CENELEC EN 45014 Manufacturer's Name: , Victoria 3130, Australia European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards Europe, Herrenberger - HP Color LaserJet 9500 | Service Manual - Page 37
Guide 22 and CEN/CENELEC EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company Montemorelos 299 Guadalajara Jalisco, 45060 Mexico Declares, that the product Product Name: HP : Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ - HP Color LaserJet 9500 | Service Manual - Page 38
can be ordered from the HP Customer Support (HPCS) organization. Exchange program Hewlett-Packard might offer remanufactured assemblies for parts. These can be ordered through HPCS. Warranty For warranty information and requirements, see the user guide for the printer. 36 Product information ENWW - HP Color LaserJet 9500 | Service Manual - Page 39
2 Installation Chapter contents Environmental requirements 38 Physical requirements 39 Multifunction finisher 39 3,000-sheet stapler/stacker and 3,000-sheet stacker 40 8-bin mailbox 41 ENWW Chapter 2 Installation 37 - HP Color LaserJet 9500 | Service Manual - Page 40
Install on a level, flat surface that can support the printer and output device size and weight. ● Ensure adequate power-supply circuitry (see table 2 on page 28). magnetic field. If the output device is placed near a window, make sure the window has a curtain or blind to block direct sunlight. ● - HP Color LaserJet 9500 | Service Manual - Page 41
location for the output device. The space must accommodate the physical and environmental requirements contained in this section, in addition to the requirements for the printer. 690 mm (27.2 inches) 520 mm (20.5 inches) 904 mm (35.6 inches) 985 mm (38.8 inches) 600 mm (23.6 inches) Figure 15 - HP Color LaserJet 9500 | Service Manual - Page 42
Note 3,000-sheet stapler/stacker and 3,000-sheet stacker Dimensions of the 3,000-sheet stapler/stacker and the 3,000-sheet stacker are identical. 555 mm 21.8 inches 520 mm (20.5 inches) 536 mm (21.1 inches) 1,004 mm (39.5 inches) Figure 16. 3,000-sheet stapler/stacker (side view and top view) - HP Color LaserJet 9500 | Service Manual - Page 43
8-bin mailbox 480 mm (18.9 in) 435 mm (17.1 in) 630 mm (24.8 in) 970 mm (38.2 in) Figure 17. 8-bin mailbox (top view and side view) 918 mm (36.1 in) ENWW Chapter 2 Installation 41 - HP Color LaserJet 9500 | Service Manual - Page 44
42 Installation ENWW - HP Color LaserJet 9500 | Service Manual - Page 45
3 Operation Chapter contents Supported media 44 Multifunction finisher 44 3,000-sheet stapler/stacker 46 3,000-sheet stacker 46 8-bin mailbox 47 Using media 48 Multifunction finisher 48 3,000-sheet stapler/stacker 50 ENWW 3 Operation 43 - HP Color LaserJet 9500 | Service Manual - Page 46
Supported media Multifunction finisher Output bin Capacity Media Feeding orientation¹ Stacker bin (bin 1) capacity, face-up Up to 1,000 sheets of 75 g/m2 (20 lb) Letter, - HP Color LaserJet 9500 | Service Manual - Page 47
Output bin Capacity Media Feeding orientation¹ Booklet bin (bin 2) capacity Up to 40 booklets composed of 5 sheets Letter, legal, ledger, ● P (see "Number of sheets that can be ISO A4, ISO A3, JIS B4 stapled and folded, listed by booklet size" on page 48). Weight 64 to 199 g/m2 (17 to 53 - HP Color LaserJet 9500 | Service Manual - Page 48
3,000-sheet stapler/stacker Function Capacity Media Weight Bin 1 (face-up bin) Up to 125 sheets stapled) of letter/A4 JIS B4, 8K, 16K Up to 1,500 sheets of ledger or A3 3,000-sheet stacker Function Capacity Media Weight Bin 1 (face-up bin) Up to 125 sheets of letter/ ● A4 ● ● Letter, - HP Color LaserJet 9500 | Service Manual - Page 49
● Custom sizes: minimum: 148 x 210 mm ● bond (5.83 x 8.27 inches) ● color maximum: 297 x 432 mm ● recycled (11.69 x 17 inches) ● light ● glossy ● heavy ● rough ● heavy glossy ● non-HP heavy glossy ● high-gloss images Face-up bin Up to 125 sheets ● Standard sizes: ● plain 64 to 216 - HP Color LaserJet 9500 | Service Manual - Page 50
g/m2 (21 lb), one cover sheet up to 199 g/m2 (53 lb) in weight can be combined with the 10 sheets. Other combinations are not supported. Note Table 19. Number of sheets that can be stapled and folded, listed by booklet size Approximate number of booklets until bin-full Booklet type - HP Color LaserJet 9500 | Service Manual - Page 51
Table 20. Skew specifications-multifunction finisher Skew type Specification Diagram Folding X = +/- 2.5 mm (0.10 inch), specified at center Y = +/- 2.5 mm (0.10 inch), length X Y Stapling Feeding direction NOTE: The measurement is affected by expansion or shrinkage of the sheet as a result - HP Color LaserJet 9500 | Service Manual - Page 52
3,000-sheet stapler/stacker Table 21. Approximate number of sheets that can be stapled, listed by media weight Media weight 64 g/m2 (17 lb) 75 g/m2 (20 lb) 80 g/m2 (21 lb) 90 g/m2 (24 lb) 105 g/m2 (28 lb) 163 g/m2 (43 lb) 199 g/m2 (53 lb) Letter/A4 50 50 50 45 35 30 25 Ledger/A3 and legal/B4 50 - HP Color LaserJet 9500 | Service Manual - Page 53
4 Maintenance Chapter contents Cleaning the outside of the product 52 Cleaning inside the product 52 ENWW 4 Maintenance 51 - HP Color LaserJet 9500 | Service Manual - Page 54
the outside of the product When outside covers and panels are noticeably dirty, wipe them with a dampened cloth. Cleaning inside the product Over time, dust can accumulate inside the output device. Removing the dust is not a requirement for smooth operation of the products. However, - HP Color LaserJet 9500 | Service Manual - Page 55
000-sheet stacker 66 8-bin mailbox 69 Electric circuitry 73 Power supply 74 Multifunction finisher 74 3,000-sheet stapler/stacker 74 3,000- solenoids, and clutches 76 Multifunction finisher 76 8-bin mailbox 77 Sensors 78 Multifunction finisher 78 3,000-sheet stapler/stacker 83 3,000- - HP Color LaserJet 9500 | Service Manual - Page 56
returns to the home position when it is detected by the full loading sensor (P124). 9 Rotates ejector mechanism: The delivery motor (M3) drives jam condition or a hardware malfunction is indicated through the printer control panel, and the error light is amber. 3,000-sheet stacker When the stacker - HP Color LaserJet 9500 | Service Manual - Page 57
to eject any paper in the path. Then the assemblies check the sensors. If the sensors detect media, they signal an initial jam. If no jam exists, initialization connected. If no transitions are detected, a critical error is indicated. This test is performed only during initialization. ENWW Chapter 5 Theory - HP Color LaserJet 9500 | Service Manual - Page 58
Basic operation Multifunction finisher The multifunction finisher ejects paper from the printer either face-down or face-up. Operations such as job offset are performed when paper is ejected face-down. The booklet unit inside the multifunction - HP Color LaserJet 9500 | Service Manual - Page 59
Simple stacking Flipping action (face-down delivery): ● After the paper is reversed, the paper is pulled into the processing tray and ejected facedown to the delivery tray. Figure 19. Simple stacking (face-down delivery) Face-up delivery: ● The paper is pulled into the processing tray and ejected - HP Color LaserJet 9500 | Service Manual - Page 60
or 0.39 inch, per side). Aligning plate (back) Aligning plate home-position sensor (back) (P15) Figure 21. Note Aligning plate motor (front) (M4) plate Aligning plate (front) Light-shielding plate Aligning plate home-position sensor (front) (P14) Job offset Aligning plate motor (back) (M5 - HP Color LaserJet 9500 | Service Manual - Page 61
Paper width Landscape-image stapling (front) Paper width X 1/2 Side stitching-two staples 120 mm (4.72 inches) apart Portrait-image stapling (back) the front of the stapler frame, and stops at the slide home-position sensor on the slide PCB. The slide motor is driven a specified number of - HP Color LaserJet 9500 | Service Manual - Page 62
the covered portion of the lower paper-fold roller, allowing a paper stack to be folded while being fed. Cam Paper stack Sensor flag Folding home-position sensor (PI11) Paper-pushing plate Staple-fold motor Figure 24. Paper-fold roller (upper) Paper-fold roller (lower) Booklet making (1 of - HP Color LaserJet 9500 | Service Manual - Page 63
Paper stack Inlet Outlet Figure 26. Booklet making (3 of 3) Paper-pushing plate Paper stack Folds/feeds a paper stack Feeds a paper stack ENWW Chapter 5 Theory of operation 61 - HP Color LaserJet 9500 | Service Manual - Page 64
not routed to this bin, but the bin supports the sheets as they are flipped to the face face-up position to a face-down position. This function is necessary in order to accumulate the job correctly and PCA. ● Power supply-This is the main power supply for the device. The power supply is universal, - HP Color LaserJet 9500 | Service Manual - Page 65
down path Path through accumulator Accumulator exit sensor Gear-wheel sensor Accumulator Flipper entry sensor Flipper entry sensor 1 Interlock switch Paper input from the printer Flipper Flipper exit sensor Stapler and carriage Controller PCA Power supply Figure 28. Stapler/stacker jam detection - HP Color LaserJet 9500 | Service Manual - Page 66
been collected in the stapler bin A full-bin condition is signaled when the stapler bin contains 15 kg (33 lb) of paper. Full bin-Optical sensors detect the presence of paper and the full-ministack condition. The stapler bin accepts paper until a full-ministack condition (up to 70 sheets of paper - HP Color LaserJet 9500 | Service Manual - Page 67
Offset specifications Table 23. Offset specifications for the 3,000-sheet stapler/stacker Offset specification for Offset specification Distance per side Distance per side for Letter for A4 for Letter A4 Up to 15 mm (0.59 inches) Up to 6 mm (0.24 inches) Up to 7.5 mm (0.30 inches) Up to 3 mm - HP Color LaserJet 9500 | Service Manual - Page 68
are not routed to this bin, but the bin supports sheets as they are flipped to the face-down face-up position to a face-down position. This function is necessary in order to route the jobs to the PCA. ● Power supply-This is the main power supply for the device. The power supply is universal, which - HP Color LaserJet 9500 | Service Manual - Page 69
. Face-up path Face-down path Path through offset module Offset exit sensor Offset module Flipper entry sensor Flipper entry sensor 1 Interlock switch Paper input from the printer Flipper Flipper exit sensor Controller PCA Power supply Figure 31. Stacker jam detection The paper-path - HP Color LaserJet 9500 | Service Manual - Page 70
been collected in the stapler bin A full-bin condition is signaled when the stapler bin contains 15 kg (33 lb) of paper. Full bin-Optical sensors detect the presence of paper and the full-ministack condition. The stapler bin accepts paper until a full-ministack condition (up to 70 sheets of paper - HP Color LaserJet 9500 | Service Manual - Page 71
is activated when the printer or MFP power switch is turned on. The printer or MFP paper-handling controller sends a power-on signal to the power supply on the 8-bin mailbox through the controller PCA. The power-supply circuit provides +24 V for motors and +5 V for sensors and controller electronics - HP Color LaserJet 9500 | Service Manual - Page 72
Face-up bin Face-down bins Flipper Attachment rod Figure 33. Belt 8-bin mailbox main modules Input paper guide Delivery head Power supply PCA 70 Theory of operation ENWW - HP Color LaserJet 9500 | Service Manual - Page 73
a delivery notice from printer or MFP, the flipper motor starts to move at the print or copy speed. When the ENTRY sensor is activated, the sheet is measured. If the sheet goes to the face-up bin, the FACEUP sensor is deactivated to signal the end of the paper-handling function and the sheet is - HP Color LaserJet 9500 | Service Manual - Page 74
face-down bin and it is full. ● Collator mode-A bin-full condition in the collator bin results from either of these events: • The bin-full sensor is activated when media is delivered to a face-down bin. • After a bin scan, a bin is determined to be full. ● Job separator mode-A bin-full condition - HP Color LaserJet 9500 | Service Manual - Page 75
through the Jet-Link communication line. The finisher controller PCB also reports information about sensors and switches to the video controller PCB through the JetLink communication line. The following are important functions of the IC chips that are installed on the finisher controller PCB: ● IC21 - HP Color LaserJet 9500 | Service Manual - Page 76
motors and +5 V for sensors and controller electronics. The power supply is also activated when the controller PCA is set to service mode. 3,000-sheet stacker A universal power supply is activated when the MFP or printer power switch is turned on. The MFP or printer paper-handling controller sends - HP Color LaserJet 9500 | Service Manual - Page 77
. The MFP or printer paper-handling controller sends a power-on signal to the power supply through the controller PCB. The power-supply circuit provides +24 V for motors and +5 V for sensors and controller electronics. The power supply is also activated when the controller PCA is set to service mode - HP Color LaserJet 9500 | Service Manual - Page 78
R4 R3 Figure 37. M6 M10 Motors, solenoids, and clutches Table 25. Motors, solenoids, and clutches for feeding and aligning media ID Name Function Module Error Code zz M1 Feed motor Rotates the feed and delivery rollers (R1 Whole unit 31 and R2) in the paper-feed direction, and rotates - HP Color LaserJet 9500 | Service Manual - Page 79
and clutches for feeding and aligning media ID Name Function Module Error Code zz M11 Fan motor Provides air flow to the BELT Figure 38. ENWW Motors Table 26. Motors Name Function Module Flipper Transports the sheets from the printer and Flipper delivers them to the face-up bin or - HP Color LaserJet 9500 | Service Manual - Page 80
sensor PI16 Shift lower limit sensor PI17 Shift motor clock sensor PI22 PI23 Front door sensor Upper cover sensor MS1 MS2 Front door switch Interlock switch MS3 Stapler safety-area switch 1 MS4 Stapler safety-area switch 2 Function is attached to a printer Detects the stack height - HP Color LaserJet 9500 | Service Manual - Page 81
PI7 PI9 PI8 PI6 Figure 40. Sensors-multifunction finisher (2 of 5) Number Description Function Location PI2 Paddle home-position sensor Detects the paddle at the home position Whole unit PI3 Swing guide home-position sensor Detects the swing guide at the home Whole unit position PI5 - HP Color LaserJet 9500 | Service Manual - Page 82
-multifunction finisher (3 of 5) Number Description PI1 Feed-path sensor PI10 Folding-position sensor PI11 Folding home-position sensor PI12 PI32 Stack feed-roller (upper) homeposition sensor Booklet sensor Function Location Detects the media in the feed path Whole unit Detects the - HP Color LaserJet 9500 | Service Manual - Page 83
-multifunction finisher (4 of 5) Number Description PI18 Slide home-position sensor PI19 Stapler home-position sensor PI20 Stapler-empty sensor PI21 Stapler top-position sensor PI24 Full-stack sensor Function Location Detects the staple unit at the home position Stapler assembly - HP Color LaserJet 9500 | Service Manual - Page 84
-multifunction finisher (5 of 5) Number Description PI25 Stapler full-stack sensor PI26-1 Reversal sensor (emitter) Function Detects that the delivery tray is full Detects the paper at the reverse unit PI26-2 Reversal sensor (sensor) Detects the paper at the reverse unit PI27 OHT reversal - HP Color LaserJet 9500 | Service Manual - Page 85
/stacker FLFUF FLENTRY FLENTRY1 ACGWHL ACEXIT ACENTRY FLEXIT PPEXIT ACRTAIN Figure 44. Sensors-3,000-sheet stapler/stacker Name FLFUF FLENTRY1 FLENTRY FLEXIT PPEXIT ACENTRY AGWHL ACTRAIN ACEXIT Description Function Location Flipper face-up bin full Detects the bin-full condition in - HP Color LaserJet 9500 | Service Manual - Page 86
3,000-sheet stacker FLFUF OMOFFSET OMEXIT FLENTRY FLENTRY1 FLEXIT PPEXIT Figure 45. Sensors-3,000-sheet stacker Name FLFUF FLENTRY1 FLENTRY FLEXIT PPEXIT OMEXIT OMOFFSET Description Function Location Flipper face-up bin full Detects the bin-full condition in Flipper the face-up bin - HP Color LaserJet 9500 | Service Manual - Page 87
EXIT1 SLIDER HEAD_POS PAPER_PRESENCE EXIT2 FACE_UP Figure 46. Sensors-8-bin mailbox Name Description Function Location FACE_UP_FULL Left-output-bin-full sensor Detects a bin-full condition in the Face-up bin face-up bin ENTRY Paper-entry sensor Detects media that is entering the 8-bin - HP Color LaserJet 9500 | Service Manual - Page 88
Name EXIT2 FACE_UP Description Paper-delivered-to-bin sensor Reverse-stepper-motor sensor Function Location Indicates that a sheet of media has exited to a face-down bin, and turns off the eject motor Head assembly Detects media that is completely - HP Color LaserJet 9500 | Service Manual - Page 89
assemblies 102 Paper-guide wire 102 Product-attachment latch 103 Stapling unit 104 Aligner racks 105 Booklet bin-full sensor flag (main Folding mechanism 117 User LED PCA 120 Controller PCA 121 Service LED PCA 123 Power supply 124 Jet-Link cable (interface cable 125 Adjustable casters - HP Color LaserJet 9500 | Service Manual - Page 90
166 Paper bins and blind cover 167 8-bin mailbox assemblies 169 Power supply 169 Flipper assembly 170 Delivery head motor 174 Transport belt motor 175 Input paper guide 177 Face-up full lever 178 Rollers kit 179 Metal tape and housing assembly 181 Controller PCA 183 Anticurl strings - HP Color LaserJet 9500 | Service Manual - Page 91
Use caution when working on the output device. Note the length, diameter, color, type, and location of each screw. Be sure to return each screw wire-harness guides. Electrostatic discharge The output devices contain parts that are sensitive to electrostatic discharge (ESD). Always service the output - HP Color LaserJet 9500 | Service Manual - Page 92
cable). ● Separate the output device from the printer. ● Place the output device on an ESD mat. If an ESD mat or an ESD-protected workstation is not available, discharge body static and ground the output device chassis before servicing the output device. ● Remove the attachment-rod assembly - HP Color LaserJet 9500 | Service Manual - Page 93
Multifunction finisher external doors and covers Stapler door 1 Open the stapler door. 2 Remove one small, self-tapping screw (callout 1) to release the strap. 3 Remove the e-clip (callout 2) from the hinge. 4 Slide the door upward to remove it from the pins. 12 2 Figure 47. Stapler door ENWW - HP Color LaserJet 9500 | Service Manual - Page 94
Product-release handle 1 Open the stapler door. 2 Use a flatblade screwdriver to lift and release the tab (callout 1). 3 Lift the handle upward to release an internal tab (callout 2), and remove the product-release handle. 12 2 Figure 48. Product-release handle (1 of 2) 92 Removal and - HP Color LaserJet 9500 | Service Manual - Page 95
edge (callout 5) of the product-release handle. If the product-release handle is not reinstalled correctly, the multifunction finisher will no longer detach from the printer. 52 32 42 Figure 49. Product-release handle (2 of 2) ENWW Chapter 6 Removal and replacement 93 - HP Color LaserJet 9500 | Service Manual - Page 96
Folding knob 1 Open the stapler door. 2 Use needle-nose pliers to pinch and release two tabs (callout 1). 3 Remove the knob. 12 Figure 50. Folding knob 94 Removal and replacement ENWW - HP Color LaserJet 9500 | Service Manual - Page 97
Handle-mounting gear 1 Remove the folding knob. See page 94. 2 Remove the e-clip (callout 1). 3 Gently slide the handle-mounting gear (callout 2) out of the multifunction finisher. 12 2 Figure 51. Handle-mounting gear ENWW Chapter 6 Removal and replacement 95 - HP Color LaserJet 9500 | Service Manual - Page 98
Front cover 1 Remove the folding knob. See page 94. 2 Remove three screws (callout 1) from inside the stapler door. 12 Figure 52. Front cover (1 of 2) 96 Removal and replacement ENWW - HP Color LaserJet 9500 | Service Manual - Page 99
correctly (see figure 49 on page 93). If the product-release handle is not reinstalled correctly, the multifunction finisher will no longer detach from the printer. ENWW Chapter 6 Removal and replacement 97 - HP Color LaserJet 9500 | Service Manual - Page 100
Back cover 1 Remove six screws (callout 1). 2 Lift the lower section of the cover upward to release an internal tab (callout 2). 12 2 Figure 54. Back cover (1 of 2) 3 Lift the cover slightly, and then slide it toward the output bins to release an internal tab (callout 3). 4 Slide the power cord - HP Color LaserJet 9500 | Service Manual - Page 101
CAUTION Note Upper panel assembly (top door) 1 Remove one screw (callout 1). 2 If the stacker bin (callout 2) blocks the screw, push the stacker bin downward. Use light pressure to push the stacker bin down slowly. Quick or heavy pressure can break the bin. 3 Slide the small plastic cover (callout - HP Color LaserJet 9500 | Service Manual - Page 102
Internal-path cover (dispose subcover) 1 Remove the following covers: • Front cover. See page 95. • Back cover. See page 98. • Upper panel assembly. See page 99. 2 Remove one screw (callout 1). 3 Unplug the cable connector (callout 2), and then remove the cable from the cable-retainer clip (callout - HP Color LaserJet 9500 | Service Manual - Page 103
Foot cover 1 Remove the following covers: • Front cover. See page 96. • Back cover. See page 98. 2 Remove two screws (callout 1) from the right side of the multifunction finisher. 12 Figure 60. Foot cover (1 of 2) 3 Remove two screws (callout 2) from the left side of the multifunction finisher. 4 - HP Color LaserJet 9500 | Service Manual - Page 104
Multifunction finisher assemblies Paper-guide wire 1 Face the right side of the multifunction finisher. 2 Gently twist each pin to remove the wire. 12 Figure 62. Paper-guide wire Reinstall note Make sure that each pin shoulder (callout 1) faces outward. 102 Removal and replacement ENWW - HP Color LaserJet 9500 | Service Manual - Page 105
Product-attachment latch 1 Locate the product-attachment latch at the end of the attachment-rod assembly. 2 Remove one screw (callout 1) from the attachment-rod assembly. 3 Slide the latch off of the rod. 12 Figure 63. Product-attachment latch ENWW Chapter 6 Removal and replacement 103 - HP Color LaserJet 9500 | Service Manual - Page 106
Stapling unit 1 Open the stapler door. 2 Pull the stapling unit out until it stops. 3 Press the tab (callout 1) with a small flatblade screwdriver, and then resume sliding the stapling unit out of the multifunction finisher. 12 Figure 64. Stapling unit 104 Removal and replacement ENWW - HP Color LaserJet 9500 | Service Manual - Page 107
Aligner racks 1 Face the left side of the multifunction finisher. 1 Locate the snap tabs (callout 1) on the outside of each aligner rack. 2 Pinch each set of snap tabs with needle-nose pliers to release the aligner racks. 12 Aligner racks Reinstall note The two aligner racks are not interchangeable. - HP Color LaserJet 9500 | Service Manual - Page 108
. 2 Slide the booklet stopper (callout 1) away from the booklet bin-full sensor flag. 3 Gently pull the two locating pins outward to release them. See the detail in figure 65. 4 Remove the booklet bin-full sensor flag. 12 Figure 65. Booklet bin-full sensor flag 106 Removal and replacement ENWW - HP Color LaserJet 9500 | Service Manual - Page 109
Paper deflector (deflector weight) The paper deflector is in three parts. Callouts 1 and 3 in figure 66 show holders at one end of both the part at the back of the multifunction finisher and the part at the front. Callout 2 shows the holders at each end of the part at the center. The holders of the - HP Color LaserJet 9500 | Service Manual - Page 110
Reinstall notes The parts of the paper deflector that should be reinstalled toward the back and toward the front of the multifunction finisher contain mylar pieces that are shaped differently. Make sure that the part that contains the angled mylar piece is reinstalled at the back of the - HP Color LaserJet 9500 | Service Manual - Page 111
Anti-static brush 1 Remove the following FRUs: • Front cover. See page 96. • Back cover. See page 98. • Upper panel assembly. See page 99. • Internal-path cover. See page 100. 2 Remove one screw (callout 1). 3 Slide the brush toward the front of the multifunction finisher to remove it. 12 Figure 68 - HP Color LaserJet 9500 | Service Manual - Page 112
Stacker bin 1 Remove four screws (callout 1). 2 Gently slide the stacker bin upward until the attachment hooks (callout 2) slide out of the metal slots on the multifunction finisher. 2 12 Stacker bin (1 of 2) Reinstall note ● Align the two attachment hooks with the metal slots on the multifunction - HP Color LaserJet 9500 | Service Manual - Page 113
wire. See page 102. Hint To make parts-removal easier, remove the booklet bin-full sensor flag. See page 106. 2 Face the right side of the multifunction finisher, and open the jam-removal cover. 3 Remove two self-tapping screws (callout 1). Gain - HP Color LaserJet 9500 | Service Manual - Page 114
CAUTION Be careful when rotating the booklet bin to avoid damaging the cables. 5 Gently rotate the booklet bin until you see two cable connectors (callout 4). 6 Unplug the two cable connectors. 42 Figure 71. Booklet bin (3 of 4) Reinstall notes ● Make sure that you reconnect the cable connectors - HP Color LaserJet 9500 | Service Manual - Page 115
-door switch 1 Remove the front cover. See page 96. 2 Unplug two cable connectors (callout 1), and unroute the cables from the cable guides (callout 2). 3 Unplug the voltage connector (callout 3). 4 Remove one screw (callout 4). 5 Remove the stapling-door switch. 12 2 32 42 Figure 73. Stapling - HP Color LaserJet 9500 | Service Manual - Page 116
Interlock switch 1 Remove the following FRUs: • Front cover. See page 96. • Back cover. See page 98. 2 Remove four screws (callout 1), and then remove the flipper-assembly cover. 12 Figure 74. Interlock switch (1 of 2) 3 Remove one screw (callout 2). 4 Unplug the voltage connector (callout 3). 5 - HP Color LaserJet 9500 | Service Manual - Page 117
connector (callout 2). 2 12 Figure 76. Flipper assembly (1 of 3) 4 Unplug three cable connectors (callout 3). 5 Unroute the cables from the cable guides. 6 Gently lift the flipper assembly out of the multifunction finisher. 32 Figure 77. Flipper assembly (2 of 3) ENWW Chapter 6 Removal and - HP Color LaserJet 9500 | Service Manual - Page 118
Reinstall note Align the flipper assembly with the guide pins (callout 4). 2 12 42 Figure 78. Flipper assembly (3 of 3) 116 Removal and replacement ENWW - HP Color LaserJet 9500 | Service Manual - Page 119
Folding mechanism 1 Remove the following FRUs: • Front cover. See page 96. • Back cover. See page 98. • Stapling unit. See page 104. • Flipper assembly. See page 115. 2 Face the back of the multifunction finisher. 3 Unplug three cable connectors (callout 1). 4 Remove the plastic e-clip (callout 2), - HP Color LaserJet 9500 | Service Manual - Page 120
Note 8 Face the back of the multifunction finisher. 9 Remove the timing belt (callout 6) from the timing-belt gear. Removing the timing belt loosens the timing-belt gear. Do not drop or misplace this gear. 62 Figure 81. Folding mechanism (3 of 6) 10 Face the front of the multifunction finisher. - HP Color LaserJet 9500 | Service Manual - Page 121
12 Hold the folding blade (callout 8) inside, so that the folding mechanism can clear the frame (callout 9). 82 92 Figure 83. Folding mechanism (5 of 6) Reinstall note ● Install the timing belt (callout 10) underneath the tensor shaft (callout 11). ● Make sure that the timing-belt teeth are on the - HP Color LaserJet 9500 | Service Manual - Page 122
User LED PCA 1 Remove the front cover. See page 96. 2 Remove one screw (callout 1) from the plastic holder. 3 Unplug one cable connector (callout 2). 4 Remove the user LED PCA by sliding it out of the plastic holder (callout 3). 32 12 42 2 Figure 85. User LED PCA Reinstall note ● Carefully align - HP Color LaserJet 9500 | Service Manual - Page 123
Controller PCA 1 Remove the back cover. See page 98. 2 Use a flatblade screwdriver to pry out the NVRAM chip (callout 1), and then set the NVRAM chip aside for installation into the new controller PCA. 12 Figure 86. Controller PCA (1 of 3) 3 Unplug 23 cable connectors (callout 2). 21 Figure 87. - HP Color LaserJet 9500 | Service Manual - Page 124
4 Remove one screw (callout 3). 5 Release three tabs (callout 4), and remove the PCA. 32 42 Figure 88. Controller PCA (3 of 3) 122 Removal and replacement ENWW - HP Color LaserJet 9500 | Service Manual - Page 125
Service LED PCA 1 Remove the back cover. See page 98. 2 Remove one screw (callout 1). 3 Unplug one cable connector (callout 2). 4 Remove the service LED PCA from the multifunction finisher. 12 2 Figure 89. Service LED PCA ENWW Chapter 6 Removal and replacement 123 - HP Color LaserJet 9500 | Service Manual - Page 126
Power supply 1 Remove the back cover. See page 98. 2 Unplug one cable connector (callout 1). 3 Remove three screws (callout 2). 4 From the inner-facing side of the metal panel, remove one screw (callout 3). 12 2 32 Figure 90. Power supply 124 Removal and replacement ENWW - HP Color LaserJet 9500 | Service Manual - Page 127
Jet-Link cable (interface cable) 1 Remove the back cover. See page 98. 2 Unplug one cable connector (callout 1) from the controller PCA. 3 Open the five cable clips (callout 2), and unroute the cable (callout 3). Figure 91. Note Note 12 2 32 Jet-Link cable (1 of 2) 4 Remove one screw (callout 4). - HP Color LaserJet 9500 | Service Manual - Page 128
Note Adjustable casters (left side) For safety, first remove the stapling unit (see page 104), and then gently lay the multifunction finisher on its side. (Figure 93 shows the multifunction finisher in an upright position.) Front left caster 1 Remove the front cover. See page 96. 2 Remove the e- - HP Color LaserJet 9500 | Service Manual - Page 129
Note Stationary extended caster (back right) For safety, first remove the stapling unit (see page 104), and then gently lay the multifunction finisher on its side. (Figure 94 shows the multifunction finisher in an upright position.) 1 Remove four screws (callout 1). 2 Turn the caster to release a - HP Color LaserJet 9500 | Service Manual - Page 130
Note Stationary caster (front right) For safety, first remove the stapling unit (see page 104), and then gently lay the multifunction finisher on its side. (Figure 95 shows the multifunction finisher in an upright position.) 1 Remove two screws (callout 1). 2 Slide the caster out. 12 Figure 95. - HP Color LaserJet 9500 | Service Manual - Page 131
3,000-sheet stapler/stacker and 3,000-sheet stacker external doors and covers Note Face-up bin 1 Tilt the end of the face-up bin upward (figure 96, callout 1). 2 Remove the face-up bin. Stapler/stacker bin (stapler/stacker only) or stacker bin (stacker only) Throughout this chapter, this bin is - HP Color LaserJet 9500 | Service Manual - Page 132
Back inner cover and front inner cover 1 Remove the following bins: • Face-up bin. See page 129. • Stapler/stacker bin. See page 129. 2 Use a Torx #20 screwdriver to remove six screws from the back inner cover (callout 1). 12 Figure 97. Back inner cover and front inner cover 3 Pull the back inner - HP Color LaserJet 9500 | Service Manual - Page 133
Front cover 1 Remove the following FRUs: • Face-up bin. See page 129. • Stapler/stacker bin. See page 129. • Back inner cover. See page 130. • Front inner cover. See page 130. 2 Use a Torx #20 screwdriver to remove three screws (callout 1). 12 Figure 98. CAUTION Front cover 3 Remove the front - HP Color LaserJet 9500 | Service Manual - Page 134
Back cover 1 Remove the following FRUs: • Face-up bin. See page 129. • Stapler/stacker bin. See page 129. • Back inner cover. See page 130. • Front inner cover. See page 130. 2 Use a small flatblade screwdriver to release the bubbled (cable) cover. 3 Remove the cable cover (callout 1). 12 Figure 99 - HP Color LaserJet 9500 | Service Manual - Page 135
the interlock switch (callout 3) while lifting the cover upward until the cover releases from the output device. 32 2 Figure 100. CAUTION Back cover (2 of 2) 6 Guide both cables out of the cavity. To reinstall To prevent damage, make sure that the three locking tabs (not shown) are locked into the - HP Color LaserJet 9500 | Service Manual - Page 136
Foot cover 1 Remove the following FRUs: • Face-up bin. See page 129. • Stapler/stacker bin. See page 129. • Back inner cover. See page 130. • Front inner cover. See page 130. • Front cover. See page 131. • Back cover. See page 132. 2 Grasp the sides of the foot cover, and pull it out and up to clear - HP Color LaserJet 9500 | Service Manual - Page 137
Controller PCA cover 1 Use a Torx screwdriver to remove four screws (callout 1) from the cover. 12 2 Figure 102. Note Controller PCA cover 2 Rotate the cover to clear the tabs. 3 Remove the controller PCA cover. To reinstall Make sure that you insert the power cord rubber grommet (callout 2) into - HP Color LaserJet 9500 | Service Manual - Page 138
Note Door assembly 1 Open the door assembly. 2 Use a Torx #20 screwdriver to remove two screws (callout 1) from the plastic strips inside the door. The screws remain attached to the plastic strips. 12 Figure 103. Door assembly 3 Rotate the door downward until the flat sides of the hinges are - HP Color LaserJet 9500 | Service Manual - Page 139
3,000-sheet stapler/stacker and 3,000-sheet stacker assemblies CAUTION Flipper assembly 1 Remove the following FRUs: • Face-up bin. See page 129. • Stapler/stacker bin. See page 129. • Back inner cover. See page 130. • Front inner cover. See page 130. • Front cover. See page 131. • Back cover. See - HP Color LaserJet 9500 | Service Manual - Page 140
Paper-path assembly 1 Remove the following FRUs: • Face-up bin. See page 129. • Stapler/stacker bin. See page 129. • Back inner cover. See page 130. • Front inner cover. See page 130. • Front cover. See page 131. • Back cover. See page 132. 2 Unplug the paper-path ribbon cable (callout 1) by - HP Color LaserJet 9500 | Service Manual - Page 141
Accumulator wings (stapler/stacker only) 1 Grasp each accumulator wing near the shaft. 2 Slide the wings toward the center of the shaft. 3 Apply slight downward pressure to disengage the wings. 4 Press the locking tabs (callout 1) on the rotation pins, and push the pins out of the mounting holes. - HP Color LaserJet 9500 | Service Manual - Page 142
Paper-stop clips 1 Use a small flatblade screwdriver to spread the paper-stop clips (callout 1) and to disengage the tabs. 12 Figure 107. Note Paper-stop clips 2 Grasp the paper-stop clips and gently pull them away from the output device to disengage the shaft. Paper-stop clips must be installed - HP Color LaserJet 9500 | Service Manual - Page 143
Accumulator assembly (stapler/stacker only) 1 Remove the following FRUs: • Face-up bin. See page 129. • Stapler/stacker bin. See page 129. • Back inner cover. See page 130. • Front inner cover. See page 130. • Front cover. See page 131. • Back cover. See page 132. • Controller PCA cover. See page - HP Color LaserJet 9500 | Service Manual - Page 144
Note 4 Unlatch the ribbon retention wire (callout 2). Do not remove the wire from the product when you unlatch it. 2 Figure 109. Accumulator assembly (2 of 3) 142 Removal and replacement ENWW - HP Color LaserJet 9500 | Service Manual - Page 145
5 Use a Torx #20 screwdriver to remove four mount screws (callout 3). 32 Figure 110. Note Note CAUTION Accumulator assembly (3 of 3) Make sure that you remove the accumulator wings and the paper-stop clips before proceeding to step 6. 6 Grasp the accumulator assembly on each side and lift up to - HP Color LaserJet 9500 | Service Manual - Page 146
Carriage assembly (stapler/stacker only) 1 Remove the following FRUs: • Face-up bin. See page 129. • Stapler/stacker bin. See page 129. • Back inner cover. See page 130. • Front inner cover. See page 130. • Front cover. See page 131. • Back cover. See page 132. • Controller PCA cover. See page 135. - HP Color LaserJet 9500 | Service Manual - Page 147
4 Use a Torx #20 screwdriver to remove two mount screws (callout 2). 2 Figure 112. Carriage assembly (2 of 2) 5 Grasp the carriage assembly on each side and lift up to clear the tabs. 6 Remove the carriage assembly. ENWW Chapter 6 Removal and replacement 145 - HP Color LaserJet 9500 | Service Manual - Page 148
Offset module (stacker only) 1 Remove the following FRUs: • Face-up bin. See page 129. • Stapler/stacker bin. See page 129. • Back inner cover. See page 130. • Front inner cover. See page 130. • Front cover. See page 131. • Back cover. See page 132. • Controller PCA cover. See page 135. 2 Unplug the - HP Color LaserJet 9500 | Service Manual - Page 149
4 Use a Torx #20 screwdriver to remove four mount screws (two shown, callout 2). 2 Figure 114. Offset module (2 of 2) 5 Grasp the offset module on each side and lift up to clear the tabs. 6 Remove the offset module. ENWW Chapter 6 Removal and replacement 147 - HP Color LaserJet 9500 | Service Manual - Page 150
Note Stapler (stapler/stacker only) 1 Remove the following FRUs: • Face-up bin. See page 129. • Stapler/stacker bin. See page 129. • Back inner cover. See page 130. • Front inner cover. See page 130. • Front cover. See page 131. • Back cover. See page 132. • Controller PCA cover. See page 135. • - HP Color LaserJet 9500 | Service Manual - Page 151
4 Lift the stapler up and disconnect the cables (callout 2) from the connectors (callout 3). 32 2 Figure 116. Stapler (2 of 2) ENWW Chapter 6 Removal and replacement 149 - HP Color LaserJet 9500 | Service Manual - Page 152
Note Controller PCA See figure 117 for the stapler/stacker or figure 118 for the stacker. 1 Remove the following FRUs: • Face-up bin. See page 129. • Stapler/stacker bin. See page 129. • Back inner cover. See page 130. • Back cover. See page 132. • Controller PCA cover. See page 135. 2 Stapler/ - HP Color LaserJet 9500 | Service Manual - Page 153
32 2 12 32 Figure 118. Stacker controller PCA ENWW Chapter 6 Removal and replacement 151 - HP Color LaserJet 9500 | Service Manual - Page 154
See page 135. 2 Unplug the power cable (callout 1) from the power supply. 3 Unplug the cable from the controller PCA (callout 2). 4 Stapler/stacker: screws (figure 119; callout 3) from the cover, and lift out the power supply and the cover. Stacker: Use a Torx #20 screwdriver to remove one screw - HP Color LaserJet 9500 | Service Manual - Page 155
LED PCA 1 Remove the following FRUs: • Face-up bin. See page 129. • Stapler/stacker bin. See page 129. • Front inner cover. See page 130. • Front cover. See page 131. 2 Unplug one cable (callout 1) from the LED PCA. 3 Push the release tab (callout 2) and lift out the LED PCA. 12 2 Figure 121. LED - HP Color LaserJet 9500 | Service Manual - Page 156
Interlock switch 1 Remove the following FRUs: • Face-up bin. See page 129. • Stapler/stacker bin. See page 129. • Back inner cover. See page 130. • Back cover. See page 132. 2 Unplug two cable connectors (callout 1) from the interlock switch. 3 Squeeze the top and the bottom of the interlock switch - HP Color LaserJet 9500 | Service Manual - Page 157
Safety-switch assembly (stapler/stacker only) 1 Press the two tabs on the sides of the safety-switch assembly cover (callout 1) to release it from the frame. 2 Lift the cover away from the safety-switch assembly. 3 Disconnect two cables (callout 2) from the safety-switch assembly. 4 Press the tabs - HP Color LaserJet 9500 | Service Manual - Page 158
Optical sensors 1 Remove the following FRUs: • Face-up bin. See page 129. • Stapler/stacker bin. lock tab (callout 1) until it clears the output-device frame. 12 Figure 124. Optical sensors (1 of 3) 3 Slide the plastic track down and away from the output device. 156 Removal and replacement - HP Color LaserJet 9500 | Service Manual - Page 159
-lock tab (callout 4) until it clears the output-device frame. Pull the sensor out and away from the output device. The sensor is secured with an adhesive strip. You must apply pressure to dislodge the sensor. 32 42 Figure 126. Optical sensors (3 of 3) ENWW Chapter 6 Removal and replacement 157 - HP Color LaserJet 9500 | Service Manual - Page 160
135. 2 Disconnect the ribbon cables from the flipper assembly, the path assembly, and the controller PCA. 3 Disconnect the power cable from the power supply. 4 Loosen two screws, and then disconnect the Jet-Link cable from the controller PCA. 5 Use a Torx #20 screwdriver to loosen one screw (callout - HP Color LaserJet 9500 | Service Manual - Page 161
Casters Stationary caster 1 Lay the output device on its front or back side, so that the caster being replaced is off of the floor. 2 Use a Torx #20 screwdriver to remove one screw (callout 1) from the inside of the frame. 3 Rotate the caster 90° to clear the tabs, and then pull the caster away from - HP Color LaserJet 9500 | Service Manual - Page 162
8-bin mailbox external doors and covers Bubbled cover 1 Use a small, flatblade screwdriver to remove the bubbled (cable) cover (callout 1). 1 Figure 130. Bubbled cover 160 Removal and replacement ENWW - HP Color LaserJet 9500 | Service Manual - Page 163
WARNING! Front cover Unplug the power cord that connects the output device to the printer or MFP. 1 Remove the 8-bin mailbox from the printer. 2 Use a small, flatblade screwdriver to release the three retaining tabs. 1 Figure 131. Front cover 3 Rotate the front cover outward to remove the front - HP Color LaserJet 9500 | Service Manual - Page 164
WARNING! Note Back cover Unplug the power cord that connects the output device to the printer or MFP. 1 Remove the 8-bin mailbox from the printer. 2 Remove the bubbled cover. See page 160. 3 Remove one (middle) screw (callout 1). Do not remove the screws that have the painted heads (upper and lower - HP Color LaserJet 9500 | Service Manual - Page 165
5 Use a small, flatblade screwdriver to release the three retaining tabs. Figure 134. Back cover (3 of 3) 6 Remove the back cover. ENWW Chapter 6 Removal and replacement 163 - HP Color LaserJet 9500 | Service Manual - Page 166
Top cover 1 Remove the following FRUs: • Front cover. See page 161. • Back cover. See page 162. 2 On the front of the 8-bin mailbox, remove the single screw (callout 1) that is closest to the upper-right side of the 8-bin mailbox. 1 Figure 135. Top cover (1 of 3) 3 On the back of the 8-bin mailbox - HP Color LaserJet 9500 | Service Manual - Page 167
4 Lift the right side of the top cover. Figure 137. Top cover (3 of 3) ENWW Chapter 6 Removal and replacement 165 - HP Color LaserJet 9500 | Service Manual - Page 168
Cable channel 1 Disconnect the controller PCA cable. 2 Use a flatblade screwdriver and pinch the indicated side of the cable channel to remove it (callout 1). 1 Figure 138. Cable channel 166 Removal and replacement ENWW - HP Color LaserJet 9500 | Service Manual - Page 169
Note Paper bins and blind cover The procedure for removing the paper bins and the blind cover is the same. Each bin rests in its labeled slot. 1 Remove the face-up bin by lifting up the outer edge of the bin to clear the retaining notch. 2 Remove the blind cover by pulling back, holding it by the - HP Color LaserJet 9500 | Service Manual - Page 170
To reinstall 1 Make sure that the bins are securely seated in the retaining notch. 2 Each bin might have a personalized label that assigns it to a specific user or group of users. Reinstall each bin in its appropriate location. 168 Removal and replacement ENWW - HP Color LaserJet 9500 | Service Manual - Page 171
bin mailbox assemblies Note Power supply 1 Remove the 8-bin mailbox from the printer. 2 Disconnect the power cable from the PCA. See figure 133. 3 Remove the cable channel. See page 166. 4 Disconnect the power cable at the top of the power supply. 5 Remove the power supply by pressing the plastic - HP Color LaserJet 9500 | Service Manual - Page 172
Flipper assembly 1 Remove the following FRUs: • Front cover. See page 161. • Back cover. See page 162. • Top cover. See page 164. • Face-up bin and blind cover. See page 167. 2 Remove one screw (callout 1) from the back of the 8-bin mailbox. 1 Figure 142. Flipper assembly (1 of 7) 3 Remove one - HP Color LaserJet 9500 | Service Manual - Page 173
left side of the 8-bin mailbox, hold down the jam-access handle (callout 3) while unplugging the ground wire (callout 4) that connects the input paper guide to the flipper motor. You can use needle-nose pliers or your fingers to unplug the ground wire. 3 4 Figure 144. Note Flipper assembly (3 of - HP Color LaserJet 9500 | Service Manual - Page 174
6 Using needle-nose pliers, remove one ground wire (callout 6). 6 Figure 146. Flipper assembly (5 of 7) 7 Using a flatblade screwdriver, release one plastic retaining tab (callout 7). 7 Figure 147. Flipper assembly (6 of 7) 172 Removal and replacement ENWW - HP Color LaserJet 9500 | Service Manual - Page 175
8 Hold the jam-access handle with one hand, pull the right side of the flipper assembly toward you with the other hand, and then pull the flipper assembly down to remove it. Figure 148. Flipper assembly (7 of 7) ENWW Chapter 6 Removal and replacement 173 - HP Color LaserJet 9500 | Service Manual - Page 176
Delivery head motor 1 Remove the back cover. See page 162. 2 On the back of the 8-bin mailbox, disconnect one cable connector (callout 1). 1 Figure 149. Delivery head motor (1 of 2) 3 Remove two screws (callout 2). 2 Figure 150. Delivery head motor (2 of 2) 4 Remove the delivery head motor. - HP Color LaserJet 9500 | Service Manual - Page 177
Transport belt motor 1 Remove the back cover. See page 162. 2 Release the controller PCA from the bottom of the 8-bin mailbox. See page 183. 3 Disconnect one cable connector (callout 1). 1 Figure 151. Transport belt motor (1 of 3) 4 Remove two screws (callout 2). 2 Figure 152. Transport belt - HP Color LaserJet 9500 | Service Manual - Page 178
5 Using needle-nose pliers, disconnect one cable connector (callout 3) from the encoder sensor. 3 Figure 153. Transport belt motor (3 of 3) 6 Gently remove the transport belt motor by releasing the small, plastic belt on the opposite side. To reinstall 1 Make - HP Color LaserJet 9500 | Service Manual - Page 179
1 Remove the 8-bin mailbox from the printer. 2 Remove the face-up bin and the blind cover. See page 167. 3 On the left side of the 8-bin mailbox, hold down the jam access handle (callout 1) while unplugging the ground wire (callout 2) that connects the input paper guide to the flipper motor. You can - HP Color LaserJet 9500 | Service Manual - Page 180
lever To reinstall Make sure that the plastic pin on the left side of the face-up full lever is correctly inserted into the square window. 178 Removal and replacement ENWW - HP Color LaserJet 9500 | Service Manual - Page 181
Rollers kit 1 Remove the face-up bin and blind cover. See page 167. 2 Pull down the jam-access handle and remove each of the rollers by gently pulling it toward you. Figure 157. Rollers kit ENWW Chapter 6 Removal and replacement 179 - HP Color LaserJet 9500 | Service Manual - Page 182
Magnets assembly 1 Remove the 8-bin mailbox from the printer or MFP. 2 Unscrew the two magnet assemblies (callout 1) and remove the magnet assemblies from the printer or MFP. 1 Figure 158. Magnets assembly 180 Removal and replacement ENWW - HP Color LaserJet 9500 | Service Manual - Page 183
WARNING! Note Metal tape and housing assembly 1 Remove the following FRUs: • Output bin. See page 167. • Blind cover. See page 167. • Paper bins. See page 167. The metal tape has sharp edges. 2 Hold the metal tape toward the end and use a flatblade screwdriver to push and release the retainer tab ( - HP Color LaserJet 9500 | Service Manual - Page 184
4 Using a flatblade screwdriver, release two plastic retaining tabs (callout 3). 3 Figure 160. Metal tape and housing assembly (2 of 2) 5 Gently pull the delivery head assembly toward you to remove the end of the tape from behind the rollers that hold the tape in its track. 6 Pull the tape housing - HP Color LaserJet 9500 | Service Manual - Page 185
Controller PCA 1 Disconnect the power supply cable (callout 1) and the Jet-Link cable (callout 2). 1 2 Figure 161. Controller PCA (1 of 4) 2 Carefully lay the 8-bin mailbox on its front side (user LED side). 3 - HP Color LaserJet 9500 | Service Manual - Page 186
4 Remove three self-tapping screws (callout 5). 5 Figure 163. Controller PCA (3 of 4) 5 Open the metal box. 6 Disconnect the eight cable connectors (callout 6) and one ribbon cable (callout 7). 7 6 Figure 164. Controller PCA (4 of 4) 184 Removal and replacement ENWW - HP Color LaserJet 9500 | Service Manual - Page 187
Anticurl strings 1 Remove the back cover. See page 162. 2 Remove the following FRUs: • Output bin. See page 167. • Blind cover. See page 167. • Paper bins. See page 167. 3 Remove two screws (callout 1). 4 Remove the lower pulleys by pulling them toward you to release the anticurl strings (callout - HP Color LaserJet 9500 | Service Manual - Page 188
7 Using a flatblade screwdriver, press the retaining tabs to remove the anticurl strings from the flipper. To reinstall Make sure that you put the anticurl string at the delivery head assembly before you reinstall the springs and the lower pulleys. Put the anticurl strings at the top of the flipper - HP Color LaserJet 9500 | Service Manual - Page 189
WARNING! Note Delivery head assembly 1 Remove the output bin, the blind cover, and all of the paper bins. See page 167. The metal tape has sharp edges. When rewinding the metal tape into its housing, hold the tape securely and rewind it slowly. 2 With the delivery head assembly toward the top of - HP Color LaserJet 9500 | Service Manual - Page 190
4 On the back of the 8-bin mailbox, release the flat ribbon cable (callout 4) from the cable clip and gently disconnect the flat ribbon cable from the delivery head assembly. 4 Figure 169. Delivery head assembly (3 of 6) 5 Lift the delivery head assembly to the top of the 8-bin mailbox and remove - HP Color LaserJet 9500 | Service Manual - Page 191
6 Rotate the delivery head assembly clockwise while guiding the back of the delivery head assembly out of its access opening. Figure 171. Delivery head assembly (5 of 6) 7 Release the anticurl strings from the pulleys ( - HP Color LaserJet 9500 | Service Manual - Page 192
Interlock switch 1 Remove the back cover. See page 162. CAUTION Before removing the wires from the interlock switch, note the location of each wire. Replacing the wires incorrectly can damage the interlock switch. 2 Disconnect two wires (callout 1) and then press two retaining tabs (callout 2). 2 - HP Color LaserJet 9500 | Service Manual - Page 193
Diagnostic LED PCA 1 Remove the back cover. See page 162. 2 Disconnect two flat cable connectors (callout 1) and remove one screw (callout 2). 2 1 Figure 174. Diagnostic LED PCA 3 Remove the diagnostic LED PCA. ENWW Chapter 6 Removal and replacement 191 - HP Color LaserJet 9500 | Service Manual - Page 194
User status LED PCA 1 Remove the front cover. See page 161. 2 Disconnect one cable connector (callout 1) and remove one screw (callout 2). 2 1 Figure 175. User status LED PCA 3 Remove the user status LED PCA. 192 Removal and replacement ENWW - HP Color LaserJet 9500 | Service Manual - Page 195
Note Adjustable, fixed, and extended fixed casters The procedure for removing all of the casters is the same. 1 Carefully lay the 8-bin mailbox on its front side. 2 Select the caster that you want to remove and then remove two screws (callout 1). 1 Figure 176. Adjustable and fixed casters 3 - HP Color LaserJet 9500 | Service Manual - Page 196
Attachment assembly 1 Carefully lay the 8-bin mailbox on its front side. 2 Using needle-nose pliers, remove the e-clip (callout 1) and release the pivot pin (callout 2). 3 Remove one screw to release the grounding wire (callout 3). 3 2 1 Figure 177. Attachment assembly 4 Remove the attachment - HP Color LaserJet 9500 | Service Manual - Page 197
Clearing jams 230 Troubleshooting media problems 231 Determine the problem source: print media or output device 231 Isolate a paper path 231 Isolate a media brand 232 Isolate a media type 232 Using the service-level diagnostics 233 Service mode-printer or MFP 233 Service mode-multifunction - HP Color LaserJet 9500 | Service Manual - Page 198
sections that define the problem(s). "Troubleshooting by Does the printer or MFP perform the initialization and power-on sequence? using the event log and the control panel This section contains the procedures for correcting power supply problems. messages" page 199 "Paper-path test - HP Color LaserJet 9500 | Service Manual - Page 199
checks ● The paper-guide wire is connected. ● The attachment rod assembly is connected. ● The Jet-Link connector is connected. ● The user LED is solid green. ● The gap between the printer or MFP and the output device is even and not greater than 5 mm (0.2 inch). ENWW Chapter 7 Troubleshooting 197 - HP Color LaserJet 9500 | Service Manual - Page 200
PowerSave is on, and check the LED status. Paper-handling devices Use the paper-handling service mode tool. Configuration page Print a configuration page to verify the latest firmware version and printer or MFP and device information. Event log page Print or display an event log page to evaluate - HP Color LaserJet 9500 | Service Manual - Page 201
show event number, page count, error code, and description. The description gives detail to the error messages. The information is useful for troubleshooting. The event log should contain details about the following issues: ● Critical errors ● Jams ● Sensors sensing out-of-range conditions ● Deleted - HP Color LaserJet 9500 | Service Manual - Page 202
event log when the device is connected to an HP LaserJet 9000 printer or an HP LaserJet 9000mfp. Error code zz is represented in decimal format on the control panel and on the event log when the device is connected to an HP LaserJet 9500 printer. Event log messages include the following codes: ● 13 - HP Color LaserJet 9500 | Service Manual - Page 203
The following are jam errors: ● Media is not reaching a sensor within a specific time ● Media stopped at a sensor Hardware malfunctions are classified by the cause and location of the failure, and are the result of a failing sub-assembly. ENWW Chapter 7 Troubleshooting 201 - HP Color LaserJet 9500 | Service Manual - Page 204
and then on is required in order for the printer or MFP to resume normal operation. If the critical error persists, then the printer or MFP probably requires maintenance and the user will have to request a service call. Critical errors are not auto-continuable. ● Optional paper-handling accessory - HP Color LaserJet 9500 | Service Manual - Page 205
the functionality of the reversal sensors PI26-1, PI26-2, and PI27 (page 82) by using the sensor test (see "Testing sensors and switches" on page 238). 6 Verify that the connectors at the controller PCA are correctly seated, and check the harness connection at each end. 7 Turn the printer or MFP off - HP Color LaserJet 9500 | Service Manual - Page 206
panel 9500, 9500mfp, 9050, message LJ9000 9000mfp 9050/9040mfp User LED Service LED Clean the surface of the folding-position sensor PI10 (see page 80) without disassembling the flipper. 7 Verify the functionality of the folding-position sensor PI10 and the folding home-position sensor - HP Color LaserJet 9500 | Service Manual - Page 207
panel 9500, 9500mfp, 9050, message LJ9000 9000mfp 9050/9040mfp User LED Service LED sensor test (see "Testing sensors and switches" on page 238). 5 Verify that the connectors at the controller PCA are correctly seated, and check the harness connection at each end. 6 Turn the printer or MFP - HP Color LaserJet 9500 | Service Manual - Page 208
the functionality of the paddle home-position sensor PI2 (see page 79) by using the sensor test (see "Testing sensors and switches" on page 238). 3 Verify that the connectors at the controller PCA are correctly seated, and check the harness connection at each end. 4 Turn the printer or MFP off - HP Color LaserJet 9500 | Service Manual - Page 209
238). 3 Verify the functionality of the paper-surface sensor PI9 by using the sensor test (see "Testing sensors and switches" on page 238). 4 Verify that the connectors at the controller PCA are correctly seated, and check the harness connection at each end. 5 Turn the printer or MFP off and then on - HP Color LaserJet 9500 | Service Manual - Page 210
. Control panel and event log messages-multifunction finisher (continued) Event log, if connected to Control panel 9500, 9500mfp, 9050, message LJ9000 9000mfp 9050/9040mfp User LED Service LED Description Close front door None of left accessory None None Green blinking Red blinking The - HP Color LaserJet 9500 | Service Manual - Page 211
connected to Control panel 9500, 9500mfp, 9050, message LJ9000 9000mfp 9050/9040mfp User LED Service LED Description Install booklet printer or MFP. 3 Verify the functionality of the interlock switch MS2 (see page 78) by using the sensor test (see "Testing sensors Chapter 7 Troubleshooting 209 - HP Color LaserJet 9500 | Service Manual - Page 212
9500, 9500mfp, 9050, message LJ9000 9000mfp 9050/9040mfp User LED Service of 75-g/m2 (20-lb) media. 2 See "Supported media" on page 44 if you are using heavy media functionality of the stapler full-stack sensor PI25 (see page 82) by using the sensor test (see "Testing sensors Troubleshooting ENWW - HP Color LaserJet 9500 | Service Manual - Page 213
log, if connected to Control panel message 9000 9500, 9500mfp, 9050, 9000mfp 9050/9040mfp User LED Service LED Description 13.12.01 Jam in left the event log, looking for printer- or MFP-related jams occurring either in the fuser or in the duplexer. These errors might be the result of media - HP Color LaserJet 9500 | Service Manual - Page 214
9500, 9500mfp, 9050, 9000mfp 9050/9040mfp User LED Service LED sensor. Recommended action: 1 Print and analyze the event log to find out whether the error printer or MFP and test it on the other printer or MFP. 6 Make sure that all of the sensors clean the rollers by using plain water and a clean - HP Color LaserJet 9500 | Service Manual - Page 215
to Control panel message 9000 9500, 9500mfp, 9050, 9000mfp 9050/9040mfp User LED Service LED Description 13.12.13 Jam the accumulator. The ACENTRY sensor is never activated. Recommended action: 1 Analyze the event log for frequency of the error message. 2 Make sure Troubleshooting 213 - HP Color LaserJet 9500 | Service Manual - Page 216
message 9000 9500, 9500mfp, 9050, 9000mfp 9050/9040mfp User LED Service LED Description printer or MFP and test it on the other printer or MFP. 6 Make sure that all of the sensors the event log to find out whether the error occurs repeatedly. 5 Make sure that the firmware Troubleshooting ENWW - HP Color LaserJet 9500 | Service Manual - Page 217
to Control panel message 9000 9500, 9500mfp, 9050, 9000mfp 9050/9040mfp User LED Service LED Description 13.12.30 sensor is damaged. Recommended action: 1 Analyze the event log for the frequency of the error message. 2 Turn the printer or MFP off and then on again to see whether the error - HP Color LaserJet 9500 | Service Manual - Page 218
panel message 9000 9500, 9500mfp, 9050, 9000mfp 9050/9040mfp User LED Service LED Description 66. functionality depends on the area of memory that is damaged. 1 Analyze the event log for the frequency of the error message. 2 Turn the printer or MFP off and then on again to see whether the error - HP Color LaserJet 9500 | Service Manual - Page 219
message 9000 9500, 9500mfp, 9050, 9000mfp 9050/9040mfp User LED Service LED Description way down when empty. 5 If the sensors operate correctly and do not receive any direct the output device and the printer or MFP. 3 Verify the functionality of the interlock switch and Troubleshooting 217 - HP Color LaserJet 9500 | Service Manual - Page 220
log, if connected to Control panel message 9000 9500, 9500mfp, 9050, 9000mfp 9050/9040mfp User LED Service LED Description 13.12.01 Jam in left the event log, looking for printer- or MFP-related jams occurring either in the fuser or in the duplexer. These errors might be the result of media - HP Color LaserJet 9500 | Service Manual - Page 221
9000 9500, 9500mfp, 9050, 9000mfp 9050/9040mfp User LED Service LED sensor. Recommended action: 1 Print and analyze the event log to find out whether the error printer and test it on the other printer. 6 Make sure that all of the sensors clean the rollers by using plain water and a clean - HP Color LaserJet 9500 | Service Manual - Page 222
if connected to Control panel message 9000 9500, 9500mfp, 9050, 9000mfp 9050/9040mfp User LED Service LED Description 13.12.13 Jam module at power-on (the OMEXIT sensor is activated). Recommended action: NOTE: This error condition should not be present during normal Troubleshooting ENWW - HP Color LaserJet 9500 | Service Manual - Page 223
if connected to Control panel message 9000 9500, 9500mfp, 9050, 9000mfp 9050/9040mfp User LED Service LED Description 66.12.40 Output device failure log for frequency of the error message. 2 Turn the printer or MFP off and then on again to see whether the error is present during the power-on - HP Color LaserJet 9500 | Service Manual - Page 224
message 9000 9500, 9500mfp, 9050, 9000mfp 9050/9040mfp User LED Service LED Description way down when empty. 5 If the sensors operate correctly and do not receive any direct the output device and the printer or MFP. 3 Verify the functionality of the interlock switch and Troubleshooting ENWW - HP Color LaserJet 9500 | Service Manual - Page 225
log messages-8-bin mailbox Control panel message Event log User LED Service LED Description 13.12.01 Jam in left accessory 13.12. printer or MFP. 9 Check if the error occurs when non-standard media is used. 10 Use standard media to see if the jam persists. 11 Check the sensor diagram for sensor - HP Color LaserJet 9500 | Service Manual - Page 226
Service LED Description 13.12.04 Jam in left accessory 13.12.04 Amber blinking Red blinking A delay jam exists in the face-up bin. Media reached the ENTRY sensor, but did not activate the FACEUP sensor is being used in the printer or MFP. 9 Check to see if the error occurs when non-standard media - HP Color LaserJet 9500 | Service Manual - Page 227
not folded. 4 If a sheet is folded, check to see if it is caused by a defective fuser. 5 Make sure that the correct media type is being used in the printer or MFP. 6 Remove the 8-bin mailbox from the printer or MFP, and then reattach it. 7 Make sure that the media is not wrinkled before it arrives - HP Color LaserJet 9500 | Service Manual - Page 228
is being used in the printer or MFP. 8 Check to see if the error occurs when non-standard media is used. 9 Use standard media to see if the jam persists. 10 Make sure that the grounding line is in good condition by checking the electrical continuity between the guide beam and the specific point - HP Color LaserJet 9500 | Service Manual - Page 229
Event log User LED Service LED Description 66.12.06 Output device failure 66.12.06 Amber solid Red solid A flipper encoder error exists. The 8-bin and connected correctly. 2 Turn off the printer or MFP and then turn it on again to see if the error persists. ENWW Chapter 7 Troubleshooting 227 - HP Color LaserJet 9500 | Service Manual - Page 230
Control panel message Event log User LED Service LED Description Bin X full Bins X-X sensor is functioning correctly. 5 If the message persists, replace the flipper assembly. Check the bins of the output 65.12.70 device Amber blinking Green blinking A "home not found" error Troubleshooting ENWW - HP Color LaserJet 9500 | Service Manual - Page 231
output device and the printer or MFP. 4 Verify the functionality of the interlock sensor flag moves freely. 3 Make sure that the face-up bin is not damaged. 4 Make sure that the sensor is functioning correctly. 5 If the message persists, replace the flipper assembly. ENWW Chapter 7 Troubleshooting - HP Color LaserJet 9500 | Service Manual - Page 232
jams 1 Do not use previously printed media or torn, worn, or irregular media. 2 Check the media specifications. If it is outside of the recommended specifications, problems might occur. See the HP LaserJet Printer Family Print Media Guide. 3 Clean the output device. 230 Troubleshooting ENWW - HP Color LaserJet 9500 | Service Manual - Page 233
can cause jams and image defects. If the previously described conditions are corrected and do not eliminate the problem, continue to investigate the media as the source of the defect. Problems with print media are sometimes difficult to detect. Follow a standard troubleshooting procedure to help - HP Color LaserJet 9500 | Service Manual - Page 234
printer or MFP. If the problem disappears, investigate storage and handling conditions. Isolate a media type When jams and other problems quality printing results. Then, if problems arise, storage or handling conditions can are types of media that might cause problems: ● Adhesive labels ● Envelopes ● - HP Color LaserJet 9500 | Service Manual - Page 235
on the configuration page. For information about how to gain access to the printer service menu, see the printer or MFP service manual. Service mode-multifunction finisher Service-mode configuration 1 Turn off the printer or MFP and unplug the Jet-Link connector. 2 Remove the back cover of the - HP Color LaserJet 9500 | Service Manual - Page 236
• DIP switches configuration • Push switches to flip paper or use the straight paper path. • Service LED flashing patterns • Affected area and predicted FRU • Set the DIP switches to select paper size, job size, and finishing option. Figure 180. Service-diagnostics label 234 Troubleshooting ENWW - HP Color LaserJet 9500 | Service Manual - Page 237
the finishing option The SW1 (callout 2), SW2 (callout 3), and SW3 (callout 4) switches are located below the DIP switches. 1 Figure 181. DIP switches 234 ENWW Chapter 7 Troubleshooting 235 - HP Color LaserJet 9500 | Service Manual - Page 238
Power-supply switch To turn on the power-supply switch, pull the power-supply switch (callout 1) toward you. You must turn on the power supply for each testing configuration, and the power-supply switch must be off when testing is complete. 1 Figure 182. Power-supply switch 236 Troubleshooting - HP Color LaserJet 9500 | Service Manual - Page 239
option. 4 Set all of the DIP switches to OFF when the job is finished. Sending a job from the printer or MFP, rather than feeding paper manually, makes the task easier. The multifunction finisher must be attached to the printer or MFP while it is in service mode. ENWW Chapter 7 Troubleshooting 237 - HP Color LaserJet 9500 | Service Manual - Page 240
state. 3 Activate the sensor flag (lever), or press the switch that you want to check. When checking the sensors, the yellow service LED illuminates. When checking the switches, the red service LED illuminates. Do not activate a sensor and push a switch at the same time. 238 Troubleshooting ENWW - HP Color LaserJet 9500 | Service Manual - Page 241
to the output device, the printer, or the MFP could occur. 1 Remove the controller PCB cover. 2 Slide the service mode switch on the controller PCB to the on position (toward you). When the device has entered service mode, it performs a short self-test. The green error light blinks if no jams or - HP Color LaserJet 9500 | Service Manual - Page 242
the error light blinks amber. The error light should blink amber within a few seconds. Stacker bin-full sensor test Block the upper optical sensor until the stacker bin reaches the bottom of its motion, triggering the stacker bin-full sensor; the error light should blink amber. 240 Troubleshooting - HP Color LaserJet 9500 | Service Manual - Page 243
Note Service mode-8-bin mailbox The standalone diagnostics are designed to test the motors and functionality of the 8-bin mailbox when the 8-bin mailbox is not connected to the printer or MFP. You need a small, flatblade screwdriver for the power supply switch. LEDs description The 8-bin mailbox - HP Color LaserJet 9500 | Service Manual - Page 244
, jams, userintervention errors) ● Indicates a test mode to test the 8-bin mailbox without the printer or MFP connected. ● The power supply switch is in the wrong position. ● A flipper problem exists. ● A head problem exists. ● An elevator, belt, or bin problem exists. 242 Troubleshooting ENWW - HP Color LaserJet 9500 | Service Manual - Page 245
. ● An elevator, belt, or bin problem exists. ● A PCA problem exists. For more information about error messages, jam codes, user intervention errors, malfunctions and recommended actions, see "8-bin mailbox control panel and event log messages" on page 223. ENWW Chapter 7 Troubleshooting 243 - HP Color LaserJet 9500 | Service Manual - Page 246
is larger than the back-page edge. 5 Repeat the procedure to test the adjustment. The control panel shows the distance of "d" in millimeters only. 244 Troubleshooting ENWW - HP Color LaserJet 9500 | Service Manual - Page 247
adjustment/letter 1 1 0 1 0 0 1 1 Flipping sensor D/A clear 1 1 0 1 1 1 1 1 Clear all adjustments Adjusting DIP switches that are set for calibration and adjustments, and performing procedures that are not available in the service diagnostics label but are in the service manual, should only be - HP Color LaserJet 9500 | Service Manual - Page 248
SW2 to save the values in NVRAM. 9 Turn off the power supply and set all DIP switches to the off position. Clearing the reversal sensor output voltage (flipper sensor clear) 1 Set the DIP switches and turn on the power supply. 2 Simultaneously press SW1 and SW2 to clear the adjustment value. 3 Turn - HP Color LaserJet 9500 | Service Manual - Page 249
is working correctly or to troubleshoot problems with the stapler/stacker. 1 Press to open the menus. 2 Use or to scroll to SERVICE, and then press . 3 Enter the service mode PIN code for the PAUSE/RESUME to exit the menu and return the printer or MFP to ready. ENWW Chapter 7 Troubleshooting 247 - HP Color LaserJet 9500 | Service Manual - Page 250
Using troubleshooting tools Event log To view or print an event log, see the user guide that came with the printer or MFP. Sample event log Figure 185. Sample event log 248 Troubleshooting ENWW - HP Color LaserJet 9500 | Service Manual - Page 251
print an information page, see the user guide that came with the printer or MFP. Sample configuration page Firmware version Figure 186. Note Sample configuration page Check http://www.hp.com to make sure that the version shown is the latest version available. ENWW Chapter 7 Troubleshooting 249 - HP Color LaserJet 9500 | Service Manual - Page 252
paper paths are working correctly or to troubleshoot problems with tray configuration. To conduct a paper-path test, see the printer or MFP service manual. User LED light patterns The user LED light, located on the front of the device, indicates a general error status. Use the following table to - HP Color LaserJet 9500 | Service Manual - Page 253
8 Parts and diagrams Chapter contents Introduction 252 Ordering parts 252 Consumables and documentation 252 Common hardware 253 Illustrations and parts lists 254 Multifunction finisher system assembly 254 Mounting hardware 255 External panels and covers 256 Internal components 257 Dispose - HP Color LaserJet 9500 | Service Manual - Page 254
Support. See "Parts and supplies" on page 36. Consumables and documentation Table 31. Consumables and documentation Product Item Multifunction finisher consumables HP 5000 staple cartridge Multifunction finisher documentation Install Service Use 3,000-sheet stapler/stacker consumables HP - HP Color LaserJet 9500 | Service Manual - Page 255
plastic to plastic Screw, w/washer M3 by 6 mm M3 by 8 mm M3 by 7 mm M4 by 6 mm M4 by 12 mm Table 33. HP recommended torque values Material HP recommended torque value Plastic-to-metal 5.5 lb-inch Metal-to-metal 10.0 lb-inch PCBA 5.5 lb-inch Plastic-to-plastic 5.5 lb-inch To - HP Color LaserJet 9500 | Service Manual - Page 256
Illustrations and parts lists Note The following illustration and parts tables show the field replaceable units (FRUs). Two tables at the end of this section list all of the parts shown for the multifunction finisher: table 44, "Alphabetical parts list (multifunction finisher)" on page 264 lists - HP Color LaserJet 9500 | Service Manual - Page 257
Table 35. Mounting hardware Reference Description 1 Product-attachment latch (latch plate assembly) 2 Low voltage PCB cable 3 Power supply, low voltage (includes power cord) 4 Attachment rod (rail) assembly 5 Stationary extended caster 6 Stationary caster 7 Adjustable casters - HP Color LaserJet 9500 | Service Manual - Page 258
(stack tray assembly) 2 Upper panel assembly (top door) 3 Back cover (rear-panel assembly) 4 Flipper assembly (reverse assembly) 5 Paper guide wire 6 Front cover (front-panel assembly) 7 Folding knob 8 Product-release handle (latching handle) 9 Stapler door (door front) 10 Booklet - HP Color LaserJet 9500 | Service Manual - Page 259
Internal components 1 Figure 190. Internal components (1 of 2) Table 37. Internal components (1 of 2) Reference Description 1 User LED PCA Part number 4H1-6580-000CN Quantity 1 ENWW Chapter 8 Parts and diagrams 257 - HP Color LaserJet 9500 | Service Manual - Page 260
components (2 of 2) Table 38. Internal components (2 of 2) Reference Description 1 Service LED PCA 2 Jet-Link cable (interface cable) 3 Booklet bin-full sensor flag (main lever weight assembly) 4 Stapling door switch (sensor microswitch assembly) Part number 4H1-6577-000CN 4H1-6582-000CN - HP Color LaserJet 9500 | Service Manual - Page 261
Dispose assembly 1 3 2 4 Figure 192. Dispose assembly Table 39. Dispose assembly Reference Description 1 Paper deflector (deflector weight) 2 Internal path cover (dispose subcover) 3 Aligner rack (back) 4 Aligner rack (front) Part number 4G1-5220-000CN 4A1-7519-000CN 4G1-5156-000CN 4G1- - HP Color LaserJet 9500 | Service Manual - Page 262
Paper feeder assembly 1 Figure 193. Paper feeder assembly Table 40. Paper feeder assembly Reference Description 1 Anti-static brush (static charge eliminator) Part number 4A1-7427-000CN Quantity 1 260 Parts and diagrams ENWW - HP Color LaserJet 9500 | Service Manual - Page 263
Reverse assembly 1 Figure 194. Reverse assembly Table 41. Reverse assembly Ref Description 1 Interlock switch (includes plastic holder and metallic flag) Part number 4G1-5221-000CN Quantity 1 ENWW Chapter 8 Parts and diagrams 261 - HP Color LaserJet 9500 | Service Manual - Page 264
Fold assembly 1 Figure 195. Fold assembly Table 42. Fold assembly Reference Description 1 Handle mounting gear (gear 16T) Part number 4A1-7365-000CN Quantity 1 262 Parts and diagrams ENWW - HP Color LaserJet 9500 | Service Manual - Page 265
PCB assembly 1 2 Figure 196. PCB assembly Table 43. PCB assembly Reference Description 1 Controller PCA (dc controller PCB assembly) 2 Power supply, low voltage (includes power cord) Part number 4G1-1483-000CN 4G1-5170-000CN Quantity 1 1 ENWW Chapter 8 Parts and diagrams 263 - HP Color LaserJet 9500 | Service Manual - Page 266
guide wire 4B1-0626-000CN 189 5 Power supply, low voltage (includes power cord) 4G1-5170-000CN 188 3 Power supply, Service LED PCA 4H1-6577-000CN 191 1 Stacker bin (stack tray assembly) 4G1-5171-000CN 189 1 Stapler door (door front) 4G1-5172-000CN 189 9 Stapling door switch (sensor - HP Color LaserJet 9500 | Service Manual - Page 267
bin-full sensor flag (main lever weight assembly) 4G1-5170-000CN Power supply, low voltage (includes power cord) 4G1-5170-000CN Power supply, low voltage metallic flag) 4G1-5252-000CN Attachment rod (rail) assembly 4H1-6577-000CN Service LED PCA 4H1-6580-000CN User LED PCA 4H1-6581-000CN Low voltage - HP Color LaserJet 9500 | Service Manual - Page 268
Illustrations and parts lists The following illustration and parts tables show the field replaceable units (FRUs). Two tables at the end of this section list all of the parts shown for the 3,000-sheet stapler/stacker and 3,000sheet stacker: table 50, "Alphabetical parts list (3,000-sheet stapler/ - HP Color LaserJet 9500 | Service Manual - Page 269
kit (for accumulator assembly) (not shown) Paper stopper clip kit (not shown) Screws kit (not shown) Stapler/stacker packaging kit (not shown) Optical sensors kit (two sensors cord assembly 9 Bubbled cover 10 Stapler/stacker plastic kit (cable holders, stapler door hinges, safety switch - HP Color LaserJet 9500 | Service Manual - Page 270
12 23 19 10 14 21 22 20 13 11 18 15 16 17 Figure 198. 3,000-sheet stapler/stacker (2 of 2) 268 Parts and diagrams ENWW - HP Color LaserJet 9500 | Service Manual - Page 271
12 Flipper assembly 13 Carriage assembly 14 LED PCA 15 Casters adjustable with E-clips 16 Casters stationary 17 Stapler/stacker power supply 18 Stapler/stacker controller PCA 19 Paper path assembly 20 Accumulator assembly 21 Interlock switch 22 Safety switch assembly (stapler - HP Color LaserJet 9500 | Service Manual - Page 272
3,000-sheet stacker 5 9 4 3 10 2 6 7 11 1 8 Figure 199. 3,000-sheet stacker (1 of 2) 270 Parts and diagrams ENWW - HP Color LaserJet 9500 | Service Manual - Page 273
stacker (1 of 2) Reference Description Part number 3,000-sheet stacker C8084A Paper stopper clip kit C4788-60527 Screws kit C8085-60512 Stapler/stacker packaging kit C8085-60513 Optical sensors kit C8085-60524 1 Front cover (includes front inner cover and screws) C8085-60505 2 Foot - HP Color LaserJet 9500 | Service Manual - Page 274
assembly 12 Flipper assembly 13 Paper path assembly 14 LED PCA 15 Casters adjustable with E-clips 16 Casters stationary 17 Stacker power supply 18 Stacker controller PCA 21 Interlock switch Part number C8085-60515 C8084-60500 C8085-60500 C8085-60501 C4788-60510 C8085-60511 C4788 - HP Color LaserJet 9500 | Service Manual - Page 275
mechanism C8085-60540 199 (not shown) LED PCA C4788-60510 198 14 LED PCA C4788-60510 200 14 Offset assembly C8084-60500 200 11 Optical sensors kit C8085-60524 199 (not shown) Chapter 8 Parts and diagrams 273 - HP Color LaserJet 9500 | Service Manual - Page 276
sensors kit (two sensors) C8085-60524 197 (not shown) Paper path assembly C8085-60501 198 19 Paper path assembly C8085-60501 200 13 Paper stopper clip kit Stacker plastic kit (cable holders, stapler door hinges, safety C8084-60505 199 10 switch cover) Stacker power supply C8084-60504 - HP Color LaserJet 9500 | Service Manual - Page 277
C8084-60500 Offset assembly 200 11 C8084-60501 Stacker controller PCA cover with label 199 7 C8084-60504 Stacker power supply 200 17 C8084-60505 Stacker plastic kit (cable holders, stapler door hinges, 199 10 safety switch cover) C8084-60508 Stacker controller PCA 200 18 C8084A - HP Color LaserJet 9500 | Service Manual - Page 278
197 (not shown) C8085-60524 Optical sensors kit 199 (not shown) C8085-60528 Latching holder (blue piece) 197 11 C8085-60528 Latching holder (blue piece) 199 11 C8085-60531 Accumulator assembly 198 20 C8085-60534 Stapler/stacker power supply 198 17 C8085-60535 Accumulator exit - HP Color LaserJet 9500 | Service Manual - Page 279
Illustrations and parts lists 8-bin mailbox 4 5 6 7 8 Figure 201. 8-bin mailbox (1 of 3) 2 1 3 9 ENWW Chapter 8 Parts and diagrams 277 - HP Color LaserJet 9500 | Service Manual - Page 280
Table 52. 8-bin mailbox (1 of 3) Ref Description 1 User LED PCA (with cable) 2 Top cover 3 Front cover 4 Blind cover 5 Face-up bin 7 8-bin mailbox 8 Adjustable caster 9 Fixed caster Part number Q5693-60512 Q5693-60517 Q5693-60509 Q5693-60520 C3764-60505 Q5693-60503 C4785-60511 - HP Color LaserJet 9500 | Service Manual - Page 281
202. 8-bin mailbox (2 of 3) Table 53. 8-bin mailbox (2 of 3) Ref Description 1 Flipper assembly 2 Face-up full lever 3 Metallic tape and housing assembly 4 Head assembly kit Part number Q5693-60501 C4785-60522 C4785-60524 Q5693-60502 QTY 1 1 1 1 ENWW Chapter 8 Parts and diagrams 279 - HP Color LaserJet 9500 | Service Manual - Page 282
8 1 3 7 5 6 2 9 Figure 203. 8-bin mailbox (3 of 3) 10 4 280 Parts and diagrams ENWW - HP Color LaserJet 9500 | Service Manual - Page 283
) (not shown) (not shown) (not shown) (not shown) Description Part number Paper guide kit (nose piece) Q5693-60508 3 LED PCA (with cable) Q5693-60511 Elevator stepper motor assembly 60505 Power supply (24 and 5 Vdc) C4785-60541 Rollers kit C4785-60526 Packaging kit Q5693-60513 Kit 1 - HP Color LaserJet 9500 | Service Manual - Page 284
mailbox (3 of 3) (continued) Ref Description Guide beam bolt Guide beam washer Plastic screws for e-box M4 screw screw Delivery head motor screw washer Transport belt motor screw Transport belt motor washer Service LED board screw Part number QTY 1 1 4 1 1 2 2 2 2 2 2 2 1 - HP Color LaserJet 9500 | Service Manual - Page 285
Q5693-60515 Magnets assembly Q5693-60516 Metallic tape and housing assembly C4785-60524 Packaging kit Q5693-60513 Paper guide kit (nose piece) Q5693-60508 Power supply (24 and 5 Vdc) C4785-60541 Rollers kit C4785-60526 Top cover Q5693-60517 Transport belt motor (with fan and encoder - HP Color LaserJet 9500 | Service Manual - Page 286
Metallic tape and housing assembly 202 C4785-60526 Rollers kit C4785-60541 Power supply (24 and 5 Vdc) 203 C8085-60520 Bubbled encoder) 203 Q5693-60505 Attachment assembly 201 Q5693-60507 Kit 2 cables Q5693-60508 Paper guide kit (nose piece) 203 Q5693-60509 Front cover 201 - HP Color LaserJet 9500 | Service Manual - Page 287
aligning plate motors 58 alignment adjusting 246 motors 76 troubleshooting 231 alphabetical parts lists 8-bin mailbox 283 multifunction 129 media supported 44, 46, 47 motors 76 multifunction finisher 23, 24 multifunction finisher error messages 209 sensors 78, 82 stacker error messages 221 - HP Color LaserJet 9500 | Service Manual - Page 288
73 cleaning the product 52 clearing adjustment values 246 clearing jams 230 clutch saddle 77 tests 238 codes for motor errors 76 codes, error 200 130 front, removing and replacing 131 CPUs 73 critical error messages 202 curl, troubleshooting 231 D DC controller PCB 56 declaration of conformity 8- - HP Color LaserJet 9500 | Service Manual - Page 289
error conditions 200 multifunction finisher, diagrams and part numbers 256 stapler, removing and replacing 91 top, removing and replacing 99 double-sided printing, troubleshooting 231 duplexing, troubleshooting 231 dust, cleaning supported 46, 47 operations 62, 66 removing and replacing 129 sensor - HP Color LaserJet 9500 | Service Manual - Page 290
254 removing and replacing 89 service approach 36 stacker or stapler/stacker 266 H handle mounting gear, multifunction finisher diagrams and part numbers 262 removing and replacing 95 hardware error conditions 201 part numbers 253 harnesses, replacing wire 89 HP LaserJet Multifunction Finisher. See - HP Color LaserJet 9500 | Service Manual - Page 291
281 sensors 85 service mode 241 space requirements 41 specifications 31 top cover, removing 164 transport belt, removing 175 user status LED PCA, removing 192 main lever weight assembly, multifunction finisher diagrams and part numbers 258 removing and replacing 106 maintenance, cleaning 52 manuals - HP Color LaserJet 9500 | Service Manual - Page 292
assembly, 8-bin mailbox part number 279 removing 181 misfeeds, troubleshooting 232 model number 8-bin mailbox 22 multifunction finisher 19 stacker 73 delivery 76 error codes 76 feed 76 flapper (reverse) 76 front aligning plate 76 multifunction finisher, locating 76 power supply operations 74 power- - HP Color LaserJet 9500 | Service Manual - Page 293
full sensor flag, removing and replacing 106 calibration 245 circuitry 73 cleaning 52 error messages 203 Jet-Link cable, removing and replacing 125 media capacity 48 media supported errors 200 operations, 8-bin mailbox jam detection 71 modules 69 motors 77 power supply 75 power-on sequence 55 sensors - HP Color LaserJet 9500 | Service Manual - Page 294
supply, stapler/stacker diagrams and part numbers 269 locating 26 operations 74 removing and replacing 152 power-on sequence 8-bin mailbox 55 multifunction finisher 54 stacker 54 stapler/stacker 54 printing configuration page 202 information pages 249 processing tray locating 23 operation 57 sensor - HP Color LaserJet 9500 | Service Manual - Page 295
stapler/stacker 29 sizes supported, media 8-bin mailbox 47 multifunction finisher 44 stacker 46 stapler/stacker 46 skew specifications, multifunction finisher 49 slide home-position sensor 59 slide motor 59 slide PCB 59 solenoids alienation 77 circuitry 73 flapper 77 power supply operation 74 tests - HP Color LaserJet 9500 | Service Manual - Page 296
replacing 159 cleaning 52 controller 239 documentation 252 error messages 218 supply, removing and replacing 152 power-on operations 54 sensors 84 service mode 239 space requirements 40 specifications 30 stacker bin diagrams and part numbers 256, 271 full-detection 68 locating 23, 25 media supported - HP Color LaserJet 9500 | Service Manual - Page 297
detection 63 modules 62 power supply 74 power-on sequence 54 sensors 83 timing belt, removing error codes 200 event log 199 flowchart 198 installation environment 197 jams 230 media 197, 231 misfeeds 232 service menu 233 stacker or stapler/stacker, diagnostics 239 two-sided printing, troubleshooting - HP Color LaserJet 9500 | Service Manual - Page 298
voltage specifications 8-bin mailbox 31 multifunction finisher 28 power supply 74 stacker 30 stapler/stacker 29 W warning messages 202 warranty 36 weight specifications, media for 8-bin mailbox 47 multifunction finisher 44 stacker 46 stapler/stacker - HP Color LaserJet 9500 | Service Manual - Page 299
- HP Color LaserJet 9500 | Service Manual - Page 300
© 2004 Copyright Hewlett-Packard Development Company, L.P. *Q5693-90002* *Q5693-90002* Q5693-90002
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