HP Color LaserJet CM1015/CM1017 HP Color LaserJet CM1015/CM1017 MFP Series - U
HP Color LaserJet CM1015/CM1017 - Multifunction Printer Manual
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HP Color LaserJet CM1015/CM1017 manual content summary:
- HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 1
HP Color LaserJet CM1015/CM1017 MFP User Guide - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 2
- HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 3
HP Color LaserJet CM1015/CM1017 MFP User Guide - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 4
in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number CB394-90907 Edition 1, 10/2006 Trademark Credits - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 5
peripheral (MFP) basics HP Color LaserJet CM1015/CM1017 MFP Series configurations 2 HP Color LaserJet CM1015/CM1017 MFP Series features 3 Walkaround ...5 Software ...8 Software and supported operating systems 8 Install software ...9 Software tips ...10 Download the latest printing software 10 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 6
Uninstall a Recommended or Custom installation 36 Delete printer drivers from the printers folder 36 Windows 2000 or Windows XP 36 5 Software for Macintosh Macintosh utility and application support 38 Install Macintosh printing system software for networks 38 Install Macintosh printing system - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 7
program 84 Scan from a WIA-enabled program (Windows XP only 84 Scan by using optical character recognition (OCR) software 84 Readiris 84 Scan a photo 85 Scan edge-to-edge originals 85 Cancel a scan job 85 Scanner resolution and color 85 Resolution and color guidelines 86 Color 86 ENWW v - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 8
107 Problem Solving ...107 Verify that the MFP is on and online 107 Resolve communication problems with the network 108 12 How do I? Control panel and other settings: How do I 112 HP Color LaserJet CM1017 MFP control panel features 112 Use the graphical display (HP Color LaserJet CM1017 MFP 113 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 9
...123 PCL5c ...124 PostScript ...124 Memory card (HP Color LaserJet CM1017 MFP only 124 Control print jobs ...124 Selecting print media settings 125 Printer-driver features 125 Restore the default printer-driver settings 126 Print from Windows 126 Printer-driver settings 126 Special media for - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 10
...151 Set the system password 152 Paper types ...153 System setup 153 Service ...153 Device Polling Page 153 Print Settings ...153 Printing ...153 PCL5c ...154 PostScript ...154 Memory card (HP Color LaserJet CM1017 MFP only 154 Network settings ...154 Use the embedded Web server ...155 Access - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 11
Replace and recycle supplies 159 HP policy on non-HP supplies 159 Reset the MFP for non-HP supplies 159 HP anti-counterfeit supplies Web site 160 Clean the scanner glass ...161 Clean the MFP ...162 Clean the paper path using HP ToolboxFX 162 Cartridge-out override ...163 Configuration ...163 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 12
-Packard limited warranty statement 220 Print Cartridge Limited Warranty Statement 221 HP Customer Care ...222 Availability of support and service ...223 HP Care Pack™ Services and Service Agreements 223 Repacking the MFP ...224 Repack the MFP ...224 Service information form ...225 Appendix - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 13
Japanese Power Cord Statement 239 Finnish laser statement ...240 Index ...241 ENWW xi - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 14
xii ENWW - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 15
1 Multifunction peripheral (MFP) basics ● HP Color LaserJet CM1015/CM1017 MFP Series configurations ● HP Color LaserJet CM1015/CM1017 MFP Series features ● Walkaround ● Software ENWW 1 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 16
HP Color LaserJet CM1015/CM1017 MFP Series configurations HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP ● Speed. Prints 8 pages per minute (ppm) in color or monochrome (black). ● All the HP Color LaserJet CM1015 MFP features plus the following: ● Trays. The MFPs include a single- - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 17
handling Printer drivers Interface connections Energy savings Economical printing Archive printing HP Color LaserJet CM1015/CM1017 MFP Series ● Full color laser printing using the four process colors: cyan, magenta, yellow, and black (CMYK). ● HP print cartridges with ColorSphere toner achieve - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 18
Memory card slots (HP Color LaserJet CM1017 MFP only) Copy Scan HP Color LaserJet CM1015/CM1017 MFP Series ● A Supplies Status page with print cartridge gauges that estimate remaining supply level. Not available for non-HP supplies. ● No-shake cartridge design. ● Authentication for original HP - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 19
Figure 1-1 Front view (HP Color LaserJet CM1017 MFP shown) 1 Scanner 2 Output bin 3 Front door 4 Tray 1 (single sheet priority feed slot) 5 Tray 3 (optional; 250 sheets) 6 Tray 2 (250 sheets) 7 Memory card slots (HP Color LaserJet CM1017 MFP) 8 MFP control panel ENWW Walkaround 5 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 20
switch 2 Power connection 3 Jam access door 4 Dust cover 5 DIMM access door 6 Network connection to 10/100 Base-T network (HP Color LaserJet CM1017 MFP only) 7 USB connection Figure 1-3 Transfer belt view (HP Color LaserJet CM1015 MFP) 1 Transfer belt (ETB) 6 Chapter 1 Multifunction peripheral - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 21
2 Magenta cartridge 3 Cyan cartridge 4 Yellow cartridge 5 Black cartridge CAUTION Do not place anything on the transfer belt, located on the inside of the front door. Otherwise, the MFP can be damaged, adversely affecting print quality. ENWW Walkaround 7 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 22
NOTE Download the printer driver at http://www.hp.com/support/cljCM1015_CM1017. Table 1-1 HP Color LaserJet CM1015/CM1017 MFP software Feature Windows Installer Microsoft Windows Server 2003 Windows 2000 and XP HP PCL6 printer driver HP PostScript Level 3 emulation printer driver HP ToolboxFX - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 23
the capability to easily upload and save images from the device photo card slot. (HP Color LaserJet CM1017 MFP only.) Recommended (when supported by the operating Detects certain software or system, memory, and disk space.) device events and attempts to provide solutions Recommended (when - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 24
is not available, contact HP Customer Care. (See HP Customer Care or the flyer that came in the MFP box.) See the Install Notes file for additional release information. What other software is available? See the Install Notes file that is provided on the HP Color LaserJet CM1015/CM1017 MFP CD-ROM for - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 25
2 Print media ● Media supported on this MFP ● Select print media ● Special media for printing ENWW 11 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 26
in this user guide and in the HP LaserJet Printer Family Print Media Guide at http://www.hp.com/support/ljpaperguide. For ordering information, see Accessories and supplies information. CAUTION Using print media that does not meet HP specifications can damage the MFP, requiring repair. This - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 27
HP LaserJet glossy paper and Identical to Paper HP LaserJet Photo paper4 75 to 220 g/m2 (20 to 58 lb) Tray 1: Single sheet of HP LaserJet glossy paper or HP LaserJet 1 The MFP supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes. 2 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 28
printers or other low temperature printers. Use only media that is specified for use with HP Color LaserJet printers. ● Do not use paper that is embossed or coated and is not designed for the temperatures of the fuser Do not use multi-part or multi-page forms. ● To ensure even color, do not use paper - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 29
MFP supports printing on special media. For tray, media orientation, and driver settings, see Print on special media. For instructions pressure in the fuser. CAUTION Failure to MFP does not support print partial sheets of labels. ● Use only labels specified for use with HP Color LaserJet printers - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 30
for use with HP Color LaserJet printers. Letterhead or preprinted forms ● Avoid using raised or embossed letterhead. ● Use only non-flammable inks that do not damage the print rollers. ● For tray, media orientation, and driver settings, see Print on special media. For instructions on loading - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 31
3 Control panel ● HP Color LaserJet CM1015 MFP control panel features ● Use the two-line display (HP Color LaserJet CM1015 MFP) ● HP Color LaserJet CM1017 MFP control panel features ● Use the graphical display (HP Color LaserJet CM1017 MFP) ● Control-panel menus ENWW 17 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 32
Color LaserJet CM1015 MFP control panel features The HP Color LaserJet CM1015 MFP contains the following lights and buttons on the control panel: NOTE Print a demo page by pressing the Scan To and Start Scan buttons simultaneously. 1 Supplies gauges: Displays consumption levels of print cartridges - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 33
the previous character, or decrements a numeric entry. 19 Ready light (green): Green light is steady when the MFP can accept print jobs or blinks when the MFP receives print data. 20 Message area. Displays two lines of 16 characters each. ENWW HP Color LaserJet CM1015 MFP control panel features 19 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 34
menus on the control panel. Status and error messages will be displayed on the screen. Use the control-panel arrows to navigate on the HP Color LaserJet CM1015 MFP ● Press the Left arrow or Right arrow to navigate through all control panel menus. ● Press Back to return to the previous menu. ● Press - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 35
the status is being determined by the MFP. Amber activity light: An error has occurred. Printer requires attention. Up arrow (^): Press to enter the main menu system or navigate to the previous menu item, or previous item in the selection list. HP Color LaserJet CM1017 MFP control panel features 21 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 36
Right arrow to darken the copy. 12 Press Start Copy Color to begin a color copy job. 13 Press Start Copy Black to begin a MFP can accept print jobs or blinks when the MFP receives print data. 23 OK: ● Selects a menu item ● Clears some printer-errors ● Acknowledges use of a non-HP - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 37
you perform an operation, such as pressing a control panel button, or inserting a memory card, accessing the HP All-in-One from a connected computer. Use the control-panel arrows to navigate on the HP Color LaserJet CM1017 MFP ● Press the Up arrow or Down arrow to navigate through all control panel - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 38
Menu. 2. On the HP Color LaserJet CM1015 MFP, press Left arrow or Right arrow to navigate the listings. On the HP Color LaserJet CM1017 MFP, press Up arrow or described in the table. ● Use the Service menu to restore default settings, clean the printer, and activate special modes that affect print - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 39
color page that demonstrates print quality. Prints a control-panel menu layout map. The active settings for each menu are listed. Prints a list of all the printer settings. Includes network information when the printer is connected to the network. Prints the status of each print cartridge. Includes - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 40
Service page Starts the cleaning mode and restores factory settings. Table 3-3 Photo Setup Menu (Available only from HP Color LaserJet CM1017 MFP Select the language in which the control panel displays messages and printer reports. Letter A4 Legal Lists available media types. Select the size - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 41
Sub-menu item Print quality Calibrate color Cartridge low Replace supplies Courier font Table 3-5 Service Menu Menu item Cleaning mode Restore output. The cleaning process removes dust and excess toner from the paper path. When selected, the printer prompts to load plain paper in tray 1 and - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 42
sets the printer to a mode that reduces toner smearing and dusting. The default setting is Off. Table 3-6 Network Configuration Menu (Available only on HP Color LaserJet CM1017 MFP Series) Menu item TCP/IP configuration Sub-menu item Automatic Manual Link speed Memory card Restore defaults - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 43
Windows When installing Windows software, directly connect the MFP to a computer using a USB cable, or connect the MFP to a network using HP built-in networking. See the Getting Started Guide for installation instructions, and see the Install Notes file for the latest software information. Software - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 44
advantage of all MFP features. ● The HP PostScript Level 3 emulation print driver is required for compatibility with HP PostScript needs. Certain printer features are not available in this driver. The MFP automatically switches between HP PostScript Level 3 and PCL printer languages depending on - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 45
Install the PostScript driver using Add Printer The PostScript driver can only be installed using the Microsoft Windows Add Printer wizard. For additional help, see the Microsoft help or go to http://www.hp.com/go/support. ENWW Install the PostScript driver using Add Printer 31 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 46
MFP supports these software components: Software HP Color LaserJet CM1015/CM1017 MFP drivers HP Color LaserJet CM1015/CM1017 MFP software HP Customer Participation Program HP Software Update HP Photosmart Premier HP Document Viewer HP Photosmart Transfer Description Installs basic driver software - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 47
Other software The MFP provides additional software to monitor and control print features: ● See HP ToolboxFX. ● See Use the embedded Web server. ENWW Other software 33 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 48
To change from a direct connection to a network configuration, complete the following steps. 1. Uninstall the printing software for the connected MFP. See Uninstall the printing software. 2. Install the software choosing the network as the connection type, then follow the directions in Manage the - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 49
(for Windows 2000 only), and open the Control Panel. 2. Click Add or Remove Programs. 3. Scroll through the list of software programs and click HP Color LaserJet CM1015/CM1017 or HP Color LaserJet CM1015/CM1017 PCL6 MFP. 4. Click Remove. When uninstalling HP Color LaserJet CM1015/CM1017 MFP software - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 50
HP Color LaserJet CM1015/CM1017 MFP software Uninstall component (recommended) ● Windows Add or Remove programs component NOTE When uninstalling the software for problem solving purposes, try uninstalling only specific MFP printer or scan drivers. The shared software programs, such as HP PhotoSmart - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 51
5 Software for Macintosh ● Macintosh utility and application support ● Macintosh printer drivers ● Use features in the Macintosh printer driver ● Manage MFP color options on Macintosh computers ● HP Device Configuration (Mac OS X V10.3 and Mac OS X V10.4) ● Solve common Macintosh problems ENWW 37 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 52
information about using the Macintosh Configure Device, see HP Device Configuration (Mac OS X V10.3 and Mac OS X V10.4). Install printer drivers for Mac OS X V10.3 and later 1. Connect the network cable between the HP Color LaserJet CM1015/CM1017 MFP and a network port. 2. Insert the CD into the - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 53
CD icon on the desktop. 3. Double-click the Installer icon in the HP LaserJet Installer folder. 4. Follow the instructions on the computer screen. NOTE For Mac OS X v10.3 and later: USB queues are created automatically when the MFP is attached to the computer. However, the queue uses a generic PPD - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 54
with the MFP. NOTE The most recent drivers are available at http://www.hp.com/support/ cljCM1015_CM1017. Open the printer drivers Use one of these methods to open the printer drivers from the computer. Operating System To change the settings for all print jobs until the software program is - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 55
Optionally, print a separate cover page for the document that includes a message (such as "Confidential"). To print a cover page 1. Open the printer driver (see Open the printer drivers). 2. On the Cover Page or Paper/Quality pop-up menu, select whether to print the cover page Before Document or - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 56
side down, and the top-edge at the back of the tray. 2. Open the printer driver (see Open the printer drivers). 3. On the Finishing pop-up menu, select the Manual Duplex option. 4. Click Print. 5. Go to the MFP. Remove any blank paper that is in tray 2. Insert the printed stack with the printed - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 57
the color options 1. Open the printer driver (see Open the printer drivers). 2. Select Color Options. 3. Click Show Advanced Options. 4. Manually adjust the individual settings for text, graphics, and photographs. Enable memory 1. Open Print Center or Print Setup Utility. 2. Click HP LaserJet print - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 58
For many documents, setting the color options manually can enhance the way the document appears. Examples of these documents include marketing brochures that contain many images or documents that are printed on a media type that is not listed in the printer driver. Print color as gray or change the - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 59
. NOTE Perform a complete software installation to use the HP Device Configuration. ● Check the MFP status and print information pages. ● Check and change MFP system settings. ● Check default MFP settings. ● Check and change network settings, including Advanced, Bonjour printer name, SNMP, network - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 60
language that you are using. Reinstall the software. See the Getting Started Guide for instructions. The MFP name, IP address, or Rendezvous or Bonjour host name does not appear in the MFP list in the Printer Setup Utility. Cause Solution The MFP might not be ready. Ensure cables are correctly - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 61
. When connected with a USB cable, the MFP does not appear in the Printer Setup Utility after the MFP is selected. Cause Solution This problem is caused by either a software or a hardware component. Resolve software problems ● Verify that the Macintosh supports USB. ● Verify that the Macintosh - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 62
Table 5-1 Problems with Mac OS X (continued) When connected with a USB cable, the MFP does not appear in the Printer Setup Utility after the MFP is selected. Cause Solution ● Ensure there are not too many USB NOTE The iMac keyboard is a nonpowered USB hub. 48 Chapter 5 Software for Macintosh ENWW - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 63
6 Print ● Load trays ● Print on special media ● Control print jobs ● Print on both sides of the paper ● Cancel a print job The HP ToolboxFX provides information about managing the MFP and its settings. See HP ToolboxFX. ENWW 49 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 64
Load trays Use special print media, such as envelopes, labels, HP LaserJet glossy paper, HP LaserJet Photo paper, and transparencies only in tray 1 and tray 2. NOTE Tray 3 is an accessory. It is referred to as optional tray 3 in this guide. CAUTION Do not fan paper before loading it into trays. - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 65
tray 3 from the front of the MFP. Each tray holds up to 250 sheets of paper. Tray 2 also supports other media such as envelopes, postcards, transparencies, HP LaserJet glossy paper, and HP LaserJet Photo paper. NOTE Tray 3 is optional on the HP Color LaserJet CM1015/CM1017 MFP. ENWW Load trays 51 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 66
NOTE Instructions are the same for loading media in tray 2 and optional tray 3. 1. Pull tray 2 or optional tray 3 out of the MFP and remove any paper. 2. Move the rear guides to match the paper size. Tray 2 and optional tray 3 accept several standard paper sizes. 3. When printing paper longer than - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 67
4. Slide the media-width guides slightly wider than the print media. NOTE Load a maximum of 10 envelopes into tray 2 with the flaps on the right side, the side to be printed facing up, and with the short edge leading into the MFP. If the envelope has a flap on a short edge, this edge must - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 68
Load the media. NOTE If this is special paper such as labels, transparencies, HP LaserJet glossy paper, HP LaserJet Photo paper, and letterhead or printed forms, load it with the side to , and keep it below the height tabs on the media-length guide in the rear of the tray. 54 Chapter 6 Print ENWW - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 69
7. Slide the tray into the MFP. The back of the tray protrudes from the back of the MFP. NOTE When printing on both sides, see Print on both sides of the paper for loading instructions. ENWW Load trays 55 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 70
for media that is recommended for this MFP. ● See Media supported on this MFP for information about the size, weight, and capacity of paper and other print media that the trays support. ● See Load tray 1 (single-sheet feed tray) or Load tray 2 for instructions on loading the trays. Table 6-1 Special - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 71
Setup, or a similar command on the File menu in the software program. It is also part of the program, but it has a lower priority than the HP ToolboxFX, load the paper or print media into a tray then select the Type or Size from the Page Setup dialog box, the Print dialog box, or the printer driver - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 72
for printing. Printer-driver features Some printer drivers and some operating systems do not support all of these MFP features. Task Set custom paper Print in grayscale Create and use watermarks Driver Tab Paper Color Effects Option Size is Print in Grayscale Watermark NOTE For Windows 2000 and - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 73
settings (For example, to add an optional tray or to enable or disable a driver feature such as "Allow manual duplexing") Windows 2000 and XP (Classic Start Menu) On the File menu, click Print, select this printer, then click Properties or Preferences. (The actual steps can vary; this is the - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 74
can damage the MFP and result in jams. To print on both sides (manually) 1. Insert enough paper into tray 2 or optional tray 3 to accommodate the print job. 2. In Windows, Print on both sides (manually) must be enabled to complete these instructions. ● In the printer driver, select the Finishing - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 75
printed stack from the output bin and insert the printed stack without rotating the stack over into the tray that was used for the first part of the job. A 4. Press OK to continue printing on the second side. ENWW Print on both sides of the paper 61 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 76
2000 or Windows XP, try to delete the job from the print spooler. ● If the print job is already printing, press Cancel. The MFP finishes printing any pages that are already moving through the MFP and deletes the remainder of the print job. ● If more than one print job is in memory, press Cancel - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 77
7 Color ● Overview ● Manage color options ● Match colors ENWW 63 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 78
www.hp.com and search on ImageREt 2400. Media selection For the best color and image quality, select the appropriate media type from the printer-driver properties. See Media supported on this MFP for more information. Color options In the Windows environment, the Automatic and Manual color options - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 79
element in a document. For more information, see the printer driver online Help. NOTE Automatic is the default setting and is recommended for printing all color documents. Use the Manual color adjustment option to adjust the neutral gray color treatment, and the edge enhancements for text, graphics - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 80
(scanners and digital cameras), and output devices (MFPs and plotters). It is the default color space that is used for HP products, Microsoft operating systems, the World Wide Web, and most office software that is sold today. The sRGB standard is representative of the typical Windows computer - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 81
, and photographs. ● Black Only generates neutral colors (grays and black) by using only black toner. This option guarantees that neutral colors do not have a color cast. ● 4-Color generates neutral colors by combining all four colors of toner. This option produces smoother gradients and transitions - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 82
MFP uses sRGB and automatically optimizes color output. Use the HP ToolboxFX software to print a palette of the Microsoft Office Basic Colors. The palette is used to select the final color in the printed document. 1. In HP ToolboxFX, select the Help folder. 2. In the Print Quality Troubleshooting - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 83
8 Copy NOTE The HP Color LaserJet CM1015/CM1017 MFP does not support copying slides or photo negatives. ● Basic copy functions ● Copy paper ENWW 69 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 84
MFP can complete these basic copy functions. Start a copy job 1. Load the original document onto the flatbed scanner face-down (one page at a time) with the upperleft corner of the document located in the lower-right corner of the glass. 2. Press Start Copy Black or Start Copy Color Copy Color to - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 85
paper This MFP supports: Paper type ● Letter ● Legal ● A4 Supported paper type ● Pre-printed ● Letterhead ● Transparencies ● Pre-punched ● Labels ● Bond ● Recycled ● Color ● Light ● Heavy ● Cardstock ● Glossy ● Heavy glossy ● Tough paper ● Envelope ● Heavy envelope ● Light glossy ● HP Premium Cover - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 86
mainly contain text Adjust the copy quality for the current job 1. For the HP Color LaserJet CM1015 MFP, on the control panel press Quality to see the current quality setting for the copy. For the HP Color LaserJet CM1017 MFP, press Copy Features and from the menu, choose the Copy Quality option - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 87
select another Copy enhancement option, then press Start Copy Black or Start Copy Color to make a copy. Adjust the lighter/darker (contrast) setting To copy darker than the original. 3. Press Start Copy Black or Start Copy Color to save the selection and immediately start the copy job, or press OK - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 88
: ● Original=100% ● A4 > Letter=94% ● Letter > A4=97% ● Full Page=91% ● Fit to page ● Custom: 25 to 400% 3. Press Start Copy Black or Start Copy Color to save the selection and immediately start the copy job, or press OK to save the selection without starting the job. 74 Chapter 8 Copy ENWW - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 89
input tray to match the output size, or part of the copy can be cut off. Copy edge-to-edge originals NOTE The printed or copied page has a border of approximately 4 mm (1/6 of an inch). The HP Color LaserJet CM1015/CM1017 MFP does not support edge-to-edge printing or copying. Considerations for - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 90
76 Chapter 8 Copy ENWW - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 91
9 Scan NOTE The HP Color LaserJet CM1015/CM1017 MFP does not support scanning slides or photo negatives. ● Scan methods ● Supported file types ● Scan from the device control panel ● Scan by using HP Solution Center (Windows) ● Scan from the device and HP Director (Macintosh) ● Scan using TWAIN- - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 92
to scan to e-mail. For more information, see Scan. ● Scan from HP Solution Center (Windows): From the workstation start the HP Solution Center software. Pressing Start Scan to start the HP Solution Center software is not supported when the device is connected to a network (direct-connect only.) It - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 93
file types HP scanning software supports these file types for scans initiated from the control panel: ● .bmp ● .gif ● .jpg ● .pdf ● .png ● .tif (compressed) ● .tif In addition, HP Solution Center also supports these file types for scans initiated from the workstation: ● .rtf ● .fpx ● .htm ● .pcx - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 94
the device control panel Use the following instructions to scan directly from the device control button on the control panel. Use HP Solutions Center to program the e-mail and folders for scanning. Set up pre-configured destinations on the MFP 1. Open HP Solution Center and select Settings, Scan - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 95
quality and click Next. 6. Type the e-mail address in the text box. Select the box for Send the new destination to the MFP. Type a new name that appears on the MFP control panel and click Next. Delete destinations 1. From the Set up the list for the All-in-One, select - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 96
HP Solution Center software program to scan a document or photo. To view HP Solution Center ● Double-click the HP Solution Center icon on the Windows desktop. OR ● On the Windows taskbar, click Start, Programs (or All Programs in Windows XP), HP, then HP Solution Center. For detailed instructions - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 97
settings described in this section, see the HP Director online Help. Scanning tasks To scan to a software program, scan an item using the program software program. For more information, see Scan using TWAIN-compliant and WIA-compliant software. Use page-by-page scanning 1. Lift the flatbed scanner - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 98
Scan using TWAIN-compliant and WIA-compliant software The MFP is TWAIN-compliant and Windows Imaging Acquisition (WIA)-compliant for Windows XP and beyond. The MFP also supports TWAIN-compliant Macintosh applications. Use TWAIN-compliant and WIA-compliant software When in a TWAIN-enabled or WIA- - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 99
procedures vary with Macintosh operating systems. Scanner resolution and color To improve the print resolution or color for a scanned image, select a resolution or color setting that matches your needs in the scanner software. Resolution and color affect the following features of scanned images - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 100
is measured in pixels per inch (ppi). Color, grayscale, and black and white define the number of colors possible. Adjust the scanner hardware resolution to up to 1200 ppi. The software can perform an enhanced resolution up to 19,200 ppi. Also, set color and grayscale at 1 bit (black and white - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 101
This section applies only to the HP Color LaserJet CM1017 MFP. NOTE This MFP supports only JPEG format. ● Insert a memory card ● View or rotate photos from the memory card ● Create a photo slideshow on the graphical display screen ● Enable or disable a memory card ● Print photos directly from the - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 102
only recognizes up to 9,999 photos per card. NOTE The HP Color LaserJet CM1017 MFP memory card reader recognizes only files in JPEG file format when printing from the control panel. To print other file types, use software such as HP Photosmart Premier, provided on the CD-ROMs that is included with - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 103
Now print photos using the HP Color LaserJet CM1017 MFP. NOTE Insert only one memory card into the MFP at a time. If two or more are inserted, the MFP displays an error message. For more information about memory-card messages, see Controlpanel messages. ENWW Insert a memory card 89 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 104
from the memory card After a memory card is inserted into the correct slot, the MFP reports the number of photos on the memory card and shows the display screen, press Photo Features. To view or rotate photos from the memory card: 1. Press Left arrow or Right arrow to scroll through the images on - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 105
Create a photo slideshow on the graphical display screen After a memory card is inserted into the correct slot, the MFP can read the images to display a slideshow. To create a slideshow 1. Press Photo Features and choose Slideshow. Each image is displayed one-by-one. 2. Press Cancel - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 106
Enable or disable a memory card 1. In the embedded Web server, select Print and Memory Card. 2. Select or deselect the label Enable Memory Card. When this box is not selected the control panel display says Memory card slots are disabled when a memory card is inserted. 92 Chapter 10 Photo ENWW - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 107
Down arrow to select one of the following menu items, and then press OK. ● From display: Select this option if the memory card was not recently inserted. ● All photos: X represents the number of JPEG files the MFP detects on the card. Selecting this option prints all of the JPEG files on the - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 108
20 images. This feature has been optimized and tested for use with Genuine HP Toner Supplies. 1. Insert the memory card into the device. See Insert a memory card. 2. Press Proofsheet then Print. 3. If more than 20 JPEG files exist on the memory card, press Up arrow or Down arrow to select one of the - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 109
line. Access the images by clicking Memory card and moving to the subfolders containing the images. Map the memory card to a driver letter on the workstation using this method. 3. Use drag and drop or HP Photosmart Transfer to move the photos from the memory card to a folder. ENWW Save photos - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 110
of the following menu items, then press OK. ● All photos: X represents the number of JPEG files the MFP detects on the card. Selecting this option prints all of the JPEG files on the memory card. Press OK again to confirm the print job. ● Individual: Select this option to choose and print an - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 111
select Index print then press OK. 3. Press Up arrow or Down arrow to select either Best Photo or Fast, then press OK. The MFP prints an index that includes small preview images for each photo on the memory card. Each index page can contain as many as 30 preview images. ENWW Print - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 112
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11 Network Setup and Administration (HP Color LaserJet CM1017 MFP) ● Set up the MFP and use it on the network NOTE Configuring TCP/IP settings are present. For additional help or network configuration, contact the network administrator. NOTE This MFP does not support HP Jetdirect devices. ENWW 99 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 114
. Then power on the MFP. 2. At the MFP, print a configuration report. See Networking page (HP Color LaserJet CM1017 MFP only). 3. Insert the MFP CD-ROM into the computer. If the MFP is already set up, click Install Software to start the software installer. If the software installer does not start - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 115
taskbar, click Start, click Settings, then click Printers. ● In Windows XP, click Start, click Control Panel, then double-click Printers. 8. In the dialog box, right-click the printer-driver icon, and select Sharing. 9. Select Share this Printer, type the MFP name if necessary, then click OK. Manage - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 116
arrows to select the TCP/IP configuration menu. 5. Press OK. 6. Press the navigation arrows to select Manual. 7. Press and hold OK. 8. Press Left arrow or Right arrow to decrement or increment each triplet value. 102 Chapter 11 Network Setup and Administration (HP Color LaserJet CM1017 MFP) ENWW - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 117
. To get subnet mask and default gateway information in Windows XP Pro: 1. Click on Start, select All Programs gateway information. 12. When all information is entered, the MFP may power cycle. 13. If at any time during Web server or HP ToolboxFX only. Link speed settings NOTE Incorrect changes to the - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 118
lists the networking services/protocols supported on the HP Color LaserJet CM1017 MFP. Table 11-1 Printing Service name port9100 (Direct Mode) Line printer daemon (LPD) Description Printing service Printing service Table 11-2 Network device discovery Service name SLP (Service Location Protocol - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 119
Service name Description MFP to generate a unique IP address. For example, the IP address 169.254.0.10 represents a series of triplets ranging from 0 to 254; this address is not manually communicate. NOTE This MFP does not support IP V6. Internet divided into two separate parts: the network portion - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 120
the MFP manually (for example, through the embedded Web server, and HP management software), or automatically downloaded using DHCP or BOOTP each time the MFP is turned on. When powered on, a new MFP that xxx 0 Host 106 Chapter 11 Network Setup and Administration (HP Color LaserJet CM1017 MFP) ENWW - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 121
to another. A typical gateway IP address could be 192.168.0.1. See Manually configure a static IP address for more information about obtaining gateways data. Default (such as the workstation or MFP). Problem Solving Verify that the MFP is on and online Check the following items to make sure the - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 122
Resolve communication problems with the network Check the following items to verify the MFP is communicating with the network. This information assumes a Network configuration page has already been printed. See Networking page (HP Color LaserJet CM1017 MFP only). 1. Are the network cables connected - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 123
If yes, the problem is workstation-specific. Verify that both workstations are using the same configuration settings to factory-defaults by selecting Restore defaults from the control panel. After the MFP automatically power cycles, wait four to six minutes and verify that the network functionality - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 124
110 Chapter 11 Network Setup and Administration (HP Color LaserJet CM1017 MFP) ENWW - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 125
tasks with the HP Color LaserJet CM1015/CM1017 MFP Series. ● Control panel and other settings: How do I? ● Control-panel menus ● Print: How do I? ● Copy and Scan: How do I? ● Photo: How do I? (HP Color LaserJet CM1017 MFP only) ● Network: How do I? (HP Color LaserJet CM1017 MFP only) ● Maintenance - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 126
Control panel and other settings: How do I? This section discusses control-panel settings. HP Color LaserJet CM1017 MFP control panel features The HP Color LaserJet CM1017 MFP contains the following lights and buttons on the control panel: NOTE Print a demo page by pressing the Scan To and Start - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 127
can accept print jobs or blinks when the MFP receives print data. 23 OK: ● Selects a menu item ● Clears some printer-errors ● Acknowledges use of a non-HP supply Use the graphical display (HP Color LaserJet CM1017 MFP) The color graphics display shows menus, photos, and messages. The display - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 128
you perform an operation, such as pressing a control panel button, or inserting a memory card, accessing the HP All-in-One from a connected computer. Use the control-panel arrows to navigate on the HP Color LaserJet CM1017 MFP ● Press the Up arrow or Down arrow to navigate through all control panel - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 129
Menu. 2. On the HP Color LaserJet CM1015 MFP, press Left arrow or Right arrow to navigate the listings. On the HP Color LaserJet CM1017 MFP, press Up arrow or described in the table. ● Use the Service menu to restore default settings, clean the printer, and activate special modes that affect print - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 130
color page that demonstrates print quality. Prints a control-panel menu layout map. The active settings for each menu are listed. Prints a list of all the printer settings. Includes network information when the printer is connected to the network. Prints the status of each print cartridge. Includes - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 131
Service page Starts the cleaning mode and restores factory settings. Table 12-3 Photo Setup Menu (Available only from HP Color LaserJet CM1017 MFP Select the language in which the control panel displays messages and printer reports. Letter A4 Legal Lists available media types. Select the size - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 132
Sub-menu item Print quality Calibrate color Cartridge low Replace supplies Courier font Table 12-5 Service Menu Menu item Cleaning mode Restore output. The cleaning process removes dust and excess toner from the paper path. When selected, the printer prompts to load plain paper in tray 1 and - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 133
sets the printer to a mode that reduces toner smearing and dusting. The default setting is Off. Table 12-6 Network Configuration Menu (Available only on HP Color LaserJet CM1017 MFP Series) Menu item TCP/IP configuration Sub-menu item Automatic Manual Link speed Memory card Restore defaults - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 134
the computer. Use this file to load the same settings onto another printer or MFP to restore these settings to this MFP at a later time. ● Password. If set, the password must be entered to change any of the HP ToolboxFX system settings, email alerts, or network settings. Device information Save the - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 135
Paper out time field specifies how long the MFP waits before acting on your selections. It changes take effect. Print quality Use the HP ToolboxFX print-quality options to improve the print control print quality. ● Color Calibration. ● Power On Magenta, Yellow, and Black toner in images, pages, and - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 136
shadow setting. This adjustment does not affect highlight or midtone colors. Set the system password Use HP ToolboxFX to set a system password. 1. Open HP ToolboxFX and click System Settings. NOTE If a password has been set for the MFP previously, you are prompted to type the password. Type the - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 137
Click Apply to make the changes take effect. Service During the printing process, paper, toner, and dust particles can accumulate inside the MFP. Over time, this buildup can cause print-quality problems such as toner specks or smearing. HP ToolboxFX provides an easy method for cleaning the paper - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 138
Memory card (HP Color LaserJet CM1017 MFP only) Use the three HP ToolboxFX memory card options to configure print settings when using memory command on the File menu in the software program. It is also part of the program, but it has in the printer driver. ● Printer driver. The printer driver opens - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 139
for printing. Printer-driver features Some printer drivers and some operating systems do not support all of these MFP features. Task Set custom paper Print in grayscale Create and use watermarks Driver Tab Paper Color Effects Option Size is Print in Grayscale Watermark NOTE For Windows 2000 and - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 140
. 8. Select the Print command to print the job. Printer-driver settings The printer driver is a software component that controls, through user-specified options, common printing features when sending print jobs to the MFP. Changes to printer-driver settings can be 126 Chapter 12 How do I? ENWW - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 141
disable a driver feature such as "Allow manual duplexing") Windows 2000 and XP (Classic Start Menu) On the File menu, click Print, select this printer, then This MFP supports printing on special media. For tray, media orientation, and driver settings, see Print on special media. For instructions on - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 142
that have wrinkles, bubbles, or are damaged. ● Use only full sheets of labels; this MFP does not support print partial sheets of labels. ● Use only labels specified for use with HP Color LaserJet printers. For instructions on loading labels, see Load tray 1 (single-sheet feed tray) or Load tray - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 143
Heavy paper ● Do not use paper that is heavier than the recommended media specification for this MFP. See Media supported on this MFP for more information. ● For tray, media orientation, and driver settings, see Print on special media. ENWW Print: How do I? 129 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 144
scanning questions. Scan from the device control panel Use the following instructions to scan directly from the device control panel. NOTE The panel. Use HP Solutions Center to program the e-mail and folders for scanning. Set up pre-configured destinations on the MFP 1. Open HP Solution Center and - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 145
displays. 3. Click Delete to perform the deletion, or click Cancel to choose another destination. Set the MFP to make only black and white copies 1. Press Menu, select Copy setup, and click on Start Copy Color. 2. Press the navigation arrows and select On or Off. When set to Off, the control panel - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 146
HP Color LaserJet CM1017 MFP only) Use this section to answer photo questions. Print photos directly from the memory card 1. After inserting the memory card into the MFP (see Insert a memory with Genuine HP Toner Supplies. 1. Insert the memory card into the device. See Insert a memory card. 2. - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 147
Memory card and moving to the subfolders containing the images. Map the memory card to a driver letter on the workstation using this method. 3. Use drag and drop or HP Photosmart Transfer to move the photos from the memory card to a folder. ENWW Photo: How do I? (HP Color LaserJet CM1017 MFP - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 148
Network: How do I? (HP Color LaserJet CM1017 MFP only) Use this section to answer network questions. Find the network IP address The network IP address is located on the Network report page. To - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 149
remove the system password 1. Open HP ToolboxFX and click System Settings. NOTE If a password has been set for the MFP previously, you are prompted to you have made to the MFP settings. 1. On the control panel, press Menu. 2. Press the navigation arrows to select the Service menu. 3. Press OK. - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 150
empty. These messages can display when: ● Missing cartridge ● Incorrectly placed cartridges ● Cartridges with an error ● Some non-HP cartridges Calibrate the MFP The MFP automatically self-calibrates, but calibration settings can be manually adjusted by using the HP ToolboxFX. 136 Chapter 12 How do - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 151
Programs in Windows XP), click HP, click HP Color LaserJet CM1015/CM1017 Series, click HP ToolboxFX, then click Help. 2. Click the System Settings tab then click Print Quality. 3. In the Calibration section, click Calibrate. Clean the MFP During the printing process, paper, toner and dust particles - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 152
system that does not support HP ToolboxFX, find \util\cleanpage on the MFP CD-ROM for instructions on the cleaning page. 1. Ensure the MFP is turned on and in the Ready state. 2. Open the HP ToolboxFX. 3. On the Help tab, click Troubleshooting. Follow the instructions under the Cleaning Page - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 153
several software tools that help monitor, troubleshoot problems, and maintain the MFP. Information about using these tools is in the following sections: ● Information pages ● Menu map ● HP ToolboxFX ● Use the embedded Web server ● Manage supplies ● Clean the scanner glass ● Clean the MFP ● Cartridge - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 154
pages reside within the MFP memory. These pages help diagnose and solve MFP problems. If the MFP language was not correctly set during installation, set the language manually so that the pages print in one of the supported languages. Change the language by using the HP ToolboxFX. Demo page To - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 155
1. Product Information. Displays basic information about the MFP, such as the product name and the serial number. 2. Memory. Lists memory-related information, such as the total memory that is installed. ENWW Information pages 141 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 156
the language and the company name. 6. Installed Personalities and Options. Contains current MFP font, DIMM memory, and memory card information. 7. Printer Settings. Displays MFP printer settings, such as color options, copies, and jam recovery information. 8. Status Log. Displays information about - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 157
cartridges and provides information about HP print cartridges. This information includes the part number for each print cartridge, whether each print cartridge is low, and the life remaining for each print cartridge recycling. Networking page (HP Color LaserJet CM1017 MFP only) The Networking report - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 158
and printer name, and other IP information. 4. SNMP. Displays status, version, and set/get community names. 5. Network Statistics. Displays packet and collision information. Fonts pages The Fonts pages provide lists of the available fonts on the MFP, including HP PostScript Level 3 fonts, PCL fonts - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 159
Print the usage page by: 1. Press Menu. 2. Press the navigation arrows to select the Reports menu. 3. Press OK. 4. Press the navigation arrows to select the Usage page. 5. Press OK to print the Usage Page. ENWW Information pages 145 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 160
OK. 4. Use the navigation arrows to select Menu structure. 5. Press OK to print the Menu map. 146 Chapter 13 Managing and maintaining the multifunction peripheral (MFP) ENWW - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 161
● Displays problem solving information. ● Displays online documentation. View the HP ToolboxFX when the MFP is directly connected to the computer or when it is connected to the network. Perform a software installation using the HP ToolboxFX. NOTE HP ToolboxFX is not supported for Windows Server 2003 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 162
such as a jam or an empty tray. When a problem is corrected with the MFP, click Refresh button to update the MFP status. ● Supplies Status Page: View detailed supplies status such as the estimated percent of toner remaining in the print cartridge and the number of pages that have been printed with - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 163
information on Microsoft Office Basic colors, see Match colors. ● How Do I: View the How Do I? Help. ● Animated Demonstrations ● User Guide: View information about the MFP usage, warranty, specifications, and support. The user guide is available in both HTML and PDF format. ENWW HP ToolboxFX 149 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 164
the computer. Use this file to load the same settings onto another printer or MFP to restore these settings to this MFP at a later time. ● Password. If set, the password must be entered to change any of the HP ToolboxFX system settings, email alerts, or network settings. Device information Save the - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 165
Paper out time field specifies how long the MFP waits before acting on your selections. It changes take effect. Print quality Use the HP ToolboxFX print-quality options to improve the print control print quality. ● Color Calibration. ● Power On Magenta, Yellow, and Black toner in images, pages, and - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 166
shadow setting. This adjustment does not affect highlight or midtone colors. Set the system password Use HP ToolboxFX to set a system password. 1. Open HP ToolboxFX and click System Settings. NOTE If a password has been set for the MFP previously, you are prompted to type the password. Type the - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 167
Click Apply to make the changes take effect. Service During the printing process, paper, toner, and dust particles can accumulate inside the MFP. Over time, this buildup can cause print-quality problems such as toner specks or smearing. HP ToolboxFX provides an easy method for cleaning the paper - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 168
prints when PostScript errors occur. NOTE Click Apply to make the changes take effect. Memory card (HP Color LaserJet CM1017 MFP only) Use the three HP ToolboxFX memory card options to configure print settings when using memory cards. ● Photo image size. Select the size photos to print from the drop - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 169
. ● View and change tray configurations. ● View and change MFP settings. ● View and print internal information pages. ● View and change network configuration. The embedded Web server supports these browsers for Windows: Windows Microsoft Internet Explorer 6.0 and later Netscape 7.0 or later Opera - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 170
HP supplies. Zero percent (0%) indicates that a supply is empty. This page also displays supplies part numbers. To order new supplies, click Order Supplies in the Other Links area on the left side of the window auto continue, display contrast, and MFP language. ● Service: Starts the cleaning mode and - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 171
to register the product. ● Order Supplies: Click to connect with the HP Web site and order genuine HP supplies, such as print cartridges and paper. ● Product Support: Connects to the support site for the HP Color LaserJet CM1015/CM1017 MFP to search for help regarding general topics. ENWW Use the - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 172
Warranty Statement. Supplies life The life of a print cartridge depends on the amount of toner that print jobs require. When printing text at approximately 5% coverage, a cyan, magenta, or yellow print cartridge for the HP Color LaserJet CM1015/CM1017 MFP lasts an average of 2,000 pages, and a black - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 173
, dry location away from heat and magnetic sources. Replace and recycle supplies When installing a new HP print cartridge, follow the instructions included on the new supply's box, or see the Getting Started Guide. When recycling supplies: ● Place the used supply in the box in which the new supply - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 174
the HP anti-counterfeit supplies Web site at http://www.hp.com/go/anticounterfeit if the supplies status gauges or HP ToolboxFX indicates that the print cartridge is not an HP print cartridge and you think that it is genuine. 160 Chapter 13 Managing and maintaining the multifunction peripheral (MFP - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 175
Clean the scanner glass Dirty glass from debris may cause scan and copy image defects. cleaner. CAUTION Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the device; these can damage the device. Do not place liquids directly on the glass. They - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 176
system that does not support HP ToolboxFX, find \util\cleanpage on the MFP CD-ROM for instructions on the cleaning page. 1. Ensure the MFP is turned on and in the Ready state. 2. Open the HP ToolboxFX. 3. On the Help tab, click Troubleshooting. Follow the instructions under the Cleaning Page - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 177
-out override The HP Color LaserJet CM1015/CM1017 MFP displays an Order supplies message when a cartridge is running low and a Replace supplies message when a cartridge has been depleted. To ensure optimal print quality, HP recommends replacing a cartridge when the Replace supplies message is - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 178
The control panel display also indicates the color that should be replaced (unless a genuine HP cartridge is not currently installed). Change the print cartridge 1. Open the front door. CAUTION Do not place anything on the transfer belt (ETB), which is located on the inside of the front door - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 179
2. Remove the used print cartridge from the MFP. 3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. 4. Grasp both sides of the print cartridge by the blue handles and distribute the toner by gently rocking the print cartridge from side to side. - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 180
the wrong slot or is the wrong type for the MFP, the control panel displays one of the following messages: Incorrect yellow cartridge, Incorrect magenta cartridge, Incorrect cyan cartridge, Incorrect black cartridge, or Incorrect supplies. 166 Chapter 13 Managing and maintaining the multifunction - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 181
the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions. 9. When using a non-HP print cartridge, check the MFP control panel for further instructions. For additional help, go to http://www.hp.com/support/clj1015_1017. NOTE After replacing or changing - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 182
now. Calibrate the MFP from the HP ToolboxFX 1. Open the HP ToolboxFX in one of these ways: ● On the desktop, double-click the HP ToolboxFX icon. ● On the Windows Start menu, click Programs (All Programs in Windows XP), click HP, click HP Color LaserJet CM1015/CM1017 Series, click HP ToolboxFX, then - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 183
14 Problem solving ● Problem solving process ● Control-panel messages ● Solve print problems ● Resolve copy problems ● Resolve scanning problems ● The device control panel display has black lines or dots, or becomes blank ● Clear paper jams ● Additional problem solving tools ENWW 169 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 184
tests and the copy from the scanner were acceptable, clean the flatbed glass. 2. If, after performing maintenance, the problem persists, see Resolve copy problems If the problem persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the MFP box. 170 Chapter 14 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 185
and try again to print. There is a port driver problem in Microsoft Windows. Run the uninstall via the program group. Reinstall using the software CD. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the MFP box. Does the device scan to the - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 186
HP Color LaserJet CM1017 MFP. General error Memory card error Paper error Paper jam Attention Scanner error The majority of the control-panel messages are intended to guide power might fix the problem. If a critical error persists, the MFP might require service. 172 Chapter 14 Problem solving ENWW - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 187
0000 = Black print cartridge 2. 10.0001 = Cyan print cartridge 3. 10.0002 = Magenta print cartridge 4. 10.0003 = Yellow print cartridge Remove the print cartridge and verify that the E-label reader guide pin is not broken. Reinstall print cartridge. Turn on the printer. If the problem is not solved - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 188
initialize. If you have recently installed a memory DIMM in the device, turn off the device, remove the memory DIMM, reinstall the DIMM to verify that do not resolve the problem, contact HP Customer care. See HP Customer Care or the support flyer that came in the MFP box. The MFP door is open. - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 189
cartridges. The printer driver is incorrect. Re-select the printer driver appropriate for the device. Invalid data or response. Correct the entry. A jam occurred in: Clear the jam, then press OK. ● the print/paper path ● tray 1 ● tray 2 ● output bin The HP Color LaserJet CM1015/CM1017 MFP - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 190
inserted is not a type that is supported. Insert a card that is supported. The HP Color LaserJet CM1017 MFP supports the following cards: ● CompactFlash ● Ultra CompactFlash ● Smart Media ● Memory Stick ● Secure Digital ● Multi Media Card ● xD Card The memory card slots have been disabled. Contact - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 191
the HP Color LaserJet CM1015/CM1017 MFP toolbox and click Supplies Status. To order supplies online, click Order Supplies. ● Order cyan cartridge. Ready light is on. ● Order magenta cartridge. Ready light is on. ● Order yellow cartridge. Ready light is on. The cartridge is out of toner. Replace - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 192
please visit the HP fraud Web site at http://www.hp.com/go/anticounterfeit. Service or repairs required as a result of using non-HP supplies is not covered under HP warranty. The supplies gauge displays the consumption levels of print cartridges. Unauthorized A new non-HP supply has been - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 193
driver. Use the Add Printer Wizard in the Printers folder in Windows XP dialog box to install the HP PostScript level 3 driver. 6. Try printing from a different program. If the page prints correctly, the problem is with the program from which you were printing. 7. Restart the computer and the MFP - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 194
for color laser MFPs. Vertical streaks or bands appear on the page. One or more print cartridges might be low or defective. If non-HP print cartridges are used, no messages appear on the control panel or in the HP ToolboxFX. Replace any low print cartridges. 180 Chapter 14 Problem solving - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 195
Internal parts might have toner on them. The problem typically corrects itself after a few more pages. The paper path might need cleaning. Clean the MFP. The fuser might be damaged or dirty. Clean using instructions in HP ToolboxFX. Contact HP Customer Care. See HP Customer Care or the support - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 196
Internal parts might have toner on them. The problem typically corrects itself after a few more pages. The paper path might need cleaning. Clean the MFP. The fuser might be damaged or dirty. Clean using instructions in HP ToolboxFX. Contact HP Customer Care. See HP Customer Care or the support - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 197
Problem The printed page contains wrinkles or creases. Cause Solution The media might be loaded incorrectly. Verify that the media is loaded correctly and that the media guides HP specifications. Use a different paper, such as highquality paper that is intended for color laser MFPs. Toner - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 198
. Select the correct printer driver. Print a Configuration page. If no color appears on the Configuration page, contact HP Customer Care. See HP Customer Care or the support flyer that came in the MFP box. One or more colors are not printing, or are inaccurate. A color is printing inconsistently - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 199
bent when page has light colored spots. loaded, or the ETB may be damaged. Load new paper and reprint or copy the document. If the problem persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the MFP box. Media-handling problems Use the information in this - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 200
side. Turn the paper over. Jamming, damage to MFP The paper has cutouts or perforations. Use paper that is free of cutouts or perforations. Problems with feeding The paper has ragged edges. Use high-quality paper that is made for color laser printers. The paper varies from side-to-side. Turn - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 201
. that is greater than the media size. The pickup roller might be dirty or damaged. Contact HP Customer Care. See HP Customer Care or the support flyer that came in the MFP box. Performance problems Try the tips in this section if pages exit the MFP but have nothing printed on them, or when the - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 202
might not be pulling media correctly. The media is jamming in the MFP. The USB cable might be defective or incorrectly connected. Other devices are running on the computer. Solution See Media-handling problems. Clear the jam. ● Disconnect the USB cable at both ends and reconnect it. ● Try printing - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 203
the table to Identify and resolve imaging problems. Problem Copy edges are cropped. Cause Original is edge-to-edge or has margins smaller than those supported by this MFP. Solution 1. Position the original 1/6" away from the top and right edges of the scanner glass. 2. Select Reduce/Enlarge, and - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 204
Problem Vertical white or faded stripes appear on the copy. Cause Solution The media might not meet HP specifications. Use media that meets HP specifications. See Media supported on this MFP. One or more print cartridges might be low. Replace any low print cartridges. If the error persists, - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 205
the table to solve image-scan issues. Problem The scanned image is of poor quality. Part of the image did not scan. Cause colors (or levels of gray). Make this adjustment by opening Display in Windows Control Panel. ● Try adjusting the resolution and color settings in the scanner software - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 206
or copy job before you tried to scan, the scan starts if the scanner is not busy. However, because the printer and scanner share memory, the scan might be slower. Resolve scan-quality problems using the table. Problem Cause Solution Blank pages The original might have been loaded upside down - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 207
Problem Cause Solution original, close the flatbed scanner cover, then re-scan the original. ENWW Resolve scanning problems 193 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 208
the device control panel display, or the display might become blank if the device is exposed to an electric or magnetic field. To resolve this problem, perform the following procedure: 1. Turn the device off. 2. Remove the device from the electric or magnetic field. 3. Turn the device on again. 194 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 209
output area. ● The print media being used does not meet HP specifications. See Print on special media. ● The environment in which instructions on the following pages. If the location of the jam is not obvious, first look inside the MFP. Loose toner might remain in the MFP after a jam. This problem - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 210
them in cold water. (Hot water sets the toner into the fabric.) 1. Open the front door. CAUTION Do not place anything on the transfer belt, which is located on the inside of the front door. Otherwise the MFP can be adversely damaged, affecting print quality. 196 Chapter 14 Problem solving ENWW - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 211
2. Carefully grasp the jammed paper by both corners and pull slowly to remove the paper. 3. Close the front door. ENWW Clear paper jams 197 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 212
the page. If toner gets on clothes or hands, wash them in cold water. (Hot water sets the toner into the fabric.) 1. Carefully grasp the jammed paper by both corners and pull slowly to remove the paper from the top bin. 2. Open and close the front door. 198 Chapter 14 Problem solving ENWW - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 213
Clear jams from the back of the MFP 1. Open the back cover. 2. Remove any jammed paper. ENWW Clear paper jams 199 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 214
Clear jams from tray 2 or optional tray 3 NOTE Before attempting to clear jams from tray 2 or optional tray 3, remove any jams inside the MFP. 1. Pull tray 2 or optional tray 3 out of the MFP. 2. Carefully grasp the jammed paper by both corners and pull slowly to remove the paper. 200 Chapter 14 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 215
3. Slide the tray into the MFP. 4. Open and close the front door. ENWW Clear paper jams 201 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 216
program group entry. ● On the Windows Start menu, click Programs (All Programs in Windows XP), click HP, click HP Color LaserJet CM1015/CM1017 Series, click HP ToolboxFX, then click Help. Service menu Use the control-panel Service menu to troubleshoot MFP problems. Restore the factory-set defaults - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 217
the paper path The MFP features a special cleaning mode to clean the paper path. NOTE If you have access to HP ToolboxFX, HP recommends cleaning the paper path by using HP ToolboxFX. To clean the paper path 1. Press Menu. 2. Press the navigation arrows to select Service, then press OK. 3. Press - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 218
204 Chapter 14 Problem solving ENWW - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 219
15 Work with memory This section provides information about the following topics: ● MFP memory ● Install memory DIMMs ● Check DIMM installation ● Enable memory ENWW 205 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 220
MFP memory The HP Color LaserJet CM1015/CM1017 MFP has one dual inline memory module (DIMM) slot for upgrading the MFP capabilities with the following options: ● More MFP memory. DIMMs are available in 64 MB, 128 MB, and 256 MB for a maximum of 354 MB. ● DIMM-based macros, and patterns Consider - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 221
DIMMs When installing more memory for the MFP, it is possible to install a DIMM to print characters or frequently touch the surface of the DIMM antistatic package then touch bare metal on the MFP. 1. Print a Configuration page by pressing OK and Cancel simultaneously. (A Supplies Status page may - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 222
4. Release the locks on each side of the DIMM slot. 5. Remove the DIMM from the antistatic package. 6. Holding the DIMM by the edges as shown in the illustration, align the notches on the DIMM with the DIMM slot. 208 Chapter 15 Work with memory ENWW - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 223
7. Firmly press the DIMM straight into the slot. Firmly close the locks on each side of the DIMM until they snap into place. 8. Close the DIMM door. ENWW Install memory DIMMs 209 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 224
9. Reconnect the power cable and turn on the MFP. 10. Go to Check DIMM installation. 210 Chapter 15 Work with memory ENWW - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 225
, go to Enable memory if a memory DIMM was installed. Enable memory If the MFP has a new memory DIMM installed, all Windows users of the MFP must set the printer driver to recognize the newly added memory. Macintosh computers automatically recognize new memory. To enable memory for Windows 1. On the - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 226
212 Chapter 15 Work with memory ENWW - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 227
. Ordering information and availability of the accessories might change during the life of the MFP. For the most current ordering information, visit http://www.hp.com. ● Supplies ● Memory ● Cable and interface accessories ● Paper handling accessories ● Paper and other print media ● User-replaceable - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 228
name Black print cartridge Cyan print cartridge Yellow print cartridge Magenta print cartridge Description Part number Life of of 9,999 photos per card. Product name Memory upgrades (DIMMs) Memory upgrades (DIMMs) Memory upgrades (DIMMs) Description Part number 64 MB-100 pin, 100 MHz SDRAM - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 229
Description 2-meter standard USB-compatible device connector Part number C6518A Paper handling accessories Product name Tray 3 (Optional) Description Part number Optional 250-sheet universal input tray (included with the HP Color LaserJet CM1015/CM1017). Only one optional 250-sheet tray can - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 230
& Imaging Laser Paper, matte 200 g/m2 (54 lb), 96 bright HP Brochure laser paper, matte 160 g/m2 (52 lb), 96 bright HP Tough paper 5 mil thick, Water/Tear proof HP Color LaserJet transparencies 5 mil thick Part number HPM1120 (letter) HPM1420 (legal) HPT 115 (letter) HPJ1124 (letter) CHP310 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 231
languages. Table A-1 User guides Language English Catalan Chinese (Simplified) Chinese (Traditional) Czech Danish Dutch Finnish French German Hungarian Indonesian (Bahasa) Italian Korean Norwegian Portuguese (Brazilian) Polish Romanian Russian Spanish Swedish Thai Turkish Part number CB394-90907 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 232
218 Appendix A Accessories and supplies information ENWW - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 233
B Service and support ENWW 219 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 234
HP PRODUCT HP Color LaserJet CM1015/CM1017 MFP DURATION OF LIMITED WARRANTY 1 year, Limited Warranty HP warrants to you, the end-user customer, that HP in performance to new. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 235
MFP product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP Customer Support. At HP's option, HP TO YOU. ENWW Print Cartridge Limited Warranty Statement 221 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 236
HP MFP software, product and support information, and printer drivers in several languages can be obtained from http://www.hp.com/support/cljCM1015_CM1017. (The site is in English.) Online troubleshooting tools HP Instant Support Professional Edition (ISPE) is a suite of Web-based problem solving - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 237
These options are not part of the standard warranty. Support services vary by location. For most MFPs HP offers both inwarranty and post-warranty HP Care Pack Services and Service Agreements. To identify service and support options for this MFP go to http://www.hpexpress-services.com/10467a and type - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 238
CAUTION It is extremely important to remove the print cartridges before shipping the MFP. Print cartridges left in the MFP during shipping will leak and entirely cover the MFP engine and other parts with toner. To prevent damage to the print cartridge, avoid touching the roller, and store the print - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 239
any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, and so on) that are not required to complete the repair. HAVE YOU REMOVED THE PRINT CARTRIDGES? You must remove them before shipping the MFP, unless a mechanical problem prevents you from doing so. [ ] Yes. [ ] No - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 240
226 Appendix B Service and support ENWW - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 241
C Specifications This section contains information about MFP specifications. ● Multifunction peripheral (MFP) specifications ENWW 227 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 242
790 mm (31.1 in) Device width at the scanner 437 mm (17.25 in) 437 mm (17.25 in) 1 Only dimensional difference between HP Color LaserJet CM1015 MFP and HP Color LaserJet CM1017 MFP. Table C-2 Supplies specifications Print-cartridge life (based on approximately 5% coverage) Black: 2,500 pages - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 243
are subject to change. See http://www.hp.com/support/cljCM1015_CM1017 for current information. 2 Configuration tested: HP Color LaserJet CM1017 MFP, continuous monochrome printing on A4 paper at 8 PPM. 3 HP Color LaserJet CM1015 MFP and HP Color LaserJet CM1017 MFP speed is 8 PPM Letter and A4 size - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 244
4% to 6% by weight Smoothness 100 to 250 Sheffield For complete print media specifications for all HP LaserJet Printers, see the HP LaserJet PrinterFamily Print Media Guide. To download the guide in PDF format, go to http://www.hp.com/support/ ljpaperguide. 230 Appendix C Specifications ENWW - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 245
D Regulatory information This section contains the following information: ● Introduction ● FCC regulations ● Environmental Product Stewardship program ● Declaration of conformity ● Country/region-specific safety statements ENWW 231 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 246
Introduction This section contains the following regulatory information: ● FCC regulations ● Environmental Product Stewardship program ● Service and support ● Declaration of conformity ● Laser safety statement ● Canadian DOC statement ● Korean EMI statement ● VCCI statement (Japan) ● Finnish laser - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 247
for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are not installed and used in accordance with the instructions, it can cause harmful interference to radio Any changes or modifications to the MFP that are not expressly approved by HP could void the user's authority to - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 248
HP LaserJet printing supplies It is easy to return and recycle your empty HP LaserJet print cartridges-free of charge-with HP Planet Partners. HP is committed to providing inventive, high-quality products and services and instructions are included in every new HP LaserJet print cartridge and - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 249
is capable of using recycled papers, when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. Go to http://www.hp.com/support/ljpaperguide to download this guide in PDF format. This product is suitable for the use of recycled paper according to EN12281 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 250
period, or purchase a post-warranty Care Pack if the standard warranty has expired. For more information, contact the HP Customer Care Service and HP Customer Support group. Spare parts and consumable supplies for this product will be available for at least five years after production has stopped - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 251
): HP Color LaserJet CM1015/CM1017 MFP BOISB-0409-03 Product Options: Print Cartridges: +A1 EN 55024:1998 +A1 +A2 FCC Title 47 CFR, Part 15 Class B2) / ICES-003, Issue 4 GB9254-1998, GB17625 Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ- - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 252
since August 1, 1976. Compliance is mandatory for products marketed in the United States. The MFP is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 253
Japanese Power Cord Statement ENWW Country/region-specific safety statements 239 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 254
än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP Color LaserJet CM1015/CM1017 MFP -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 255
panel 18 buttons, HP Color LaserJet CM1017 MFP control panel 21, 112 C cables USB, resolve problems 188 calibrating MFP 136, 168 Cancel Job 62 canceling scan jobs 85 cardstock specifications 13 cartridge out override 163 cartridges HP fraud hotline 160 life expectancy 158 part numbers 214 recycling - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 256
resolve problems 184 scanning 86 grayscale printing 44 H halftone options 65 heavy paper specifications 13 Help tab, HP ToolboxFX 149 HP built-in networking information page, printing 140 HP Color LaserJet CM1015 MFP control panel lights and buttons, description 18 HP Color LaserJet CM1017 MFP - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 257
105 IP address BOOTP 106 Macintosh, resolve problems 46 overview 105 IP addressing 104 J jams back of MFP 199 causes of 195 input areas 200 inside MFP 196 output areas 198 top output area 199 K keys, control panel 18 keys, HP Color LaserJet CM1017 MFP control panel 21, 112 L labels specifications - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 258
specifications 235 messages control panel 172 messaging and management, network 104 MFP drivers 40 MFP memory addition 206 MFP software Macintosh 37 monitors, color matching 68 multiple pages per sheet 41 multipurpose paper, HP 216 N n-up printing 41 network configuration 99 configuring 99 device - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 259
35 printer-drivers downloading 10 features 58, 125 opening 57, 124 operating systems supported 8 restoring default settings 58, 126 settings, changing 59, 126 Windows, features 30 printing both sides 60 canceling 62 photos, from the memory card 93, 132 photos, index of 97 resolve problems 187 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 260
125 skewed pages 182, 186 slots memory 4 slow speed, resolve problems scanning 192 smeared toner, resolve problems 181 Smooth halftone option 65 software downloading 10 features 58, 125 HP Device Configuration 45 HP ToolboxFX 147 Macintosh 38 operating systems supported 8 Readiris OCR, installing 84 - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 261
memory 211 printing from 59, 126 scan by using HP Solution Center 82 scan driver 8 scanning from device control panel 80, 130 scanning from TWAIN or WIA software 84 uninstalling software 35 Versions supported 8 wrinkles, resolve problems 183 Y Yellow cartridge life expectancy 158 part number - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 262
248 Index ENWW - HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 263
- HP Color LaserJet CM1015/CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - U - Page 264
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HP Color LaserJet CM1015/CM1017 MFP
User Guide