HP Color LaserJet CM1015/CM1017 HP Color LaserJet CM1015/1017MFP Series Printe

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HP Color LaserJet CM1015/1017MFP Series Printer

Whitepaper

Duplexing detail

What is it?

The manual duplex process with reverse order printing may result in confusion for the user.

Issue Description:

The process of manual duplexing on the CM1015/1017MFP may cause confusion. The printer uses

reverse order printing, meaning that the last page of a print job enters into the output tray first, face up.

When printing simplex, the top of the printed page is at the end of the output tray.

When duplex print is

chosen, the printed page is rotated 180° (top of page to bottom of page) in relation to the simplex output

The duplex process requires that the printed page be inverted and rotated 180° (top of page to bottom of

page) when it is inserted into the paper tray. Image 1 below, shows the on-screen application feedback

and highlights the key prompts for a successful duplex operation.

The graphic display on the CM1017MFP, will not tell the customer the steps to be successful. The

feedback is to “load paper” (see image 2 below) instead of the proper loading procedure for the job to

be duplexed.

In some instances the instructions displayed to the customer will be misleading if they print from a non-

CM1015/1017MFP PCL6 or PS driver, or use the manual duplex option of the application and bypass

the driver.

Issue Resolution:

1)

The Hp Printer driver pop-up windows show the correct positioning for the paper in. Image1

below shows the details of the duplex process.