HP Color LaserJet CM6030/CM6040 HP Color LaserJet CM6040/CM6030 MFP - Fax Guid
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- HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 1
- HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 2
- HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 3
HP Color LaserJet CM6040/CM6030 MFP Series Analog Fax Accessory 300 Fax Guide - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 4
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 5
/fax accessory country/region 5 Set the fax header ...5 2 Set fax settings Remote fax configuration ...8 Web browser ...8 HP Web Jetadmin ...8 HP MFP Digital Sending Software Configuration Utility 9 Send fax settings ...10 Set the dial tone detection 10 Set the overlay header (outgoing faxes 10 - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 6
modem volume ...22 Set the ringer volume ...23 3 Use Fax Fax feature screen ...26 Status message bar ...28 Send a fax ...29 Send a fax - enter number(s) manually 29 Send a fax using speed dial 30 Sending a fax using one touch speed dial 31 Search a speed-dial list by name 32 Sending a fax using - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 7
Using Fax over VoIP networks ...45 4 Solve fax problems Is your fax set up correctly? ...48 What type Service and support Hewlett-Packard limited warranty statement 68 HP Customer Care ...69 World Wide Web ...69 E-mail ...69 Phone ...69 Appendix B Specifications Fax accessory product specifications - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 8
Environmental Product Stewardship Program 76 Declaration of conformity ...77 US Federal Communications Commission 78 FCC Part 15 Compliance Statement 78 FCC Part 68 Telecom ...78 Telephone Consumer Protection Act (US 79 Canadian Department of Communications 80 Canadian Limitations Notice 80 - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 9
the HP MFP Digital Sending Software User Guide or the HP MFP Digital Sending Software Support Guide. If both the analog fax accessory and the LAN fax are installed, only one fax can be enabled at a time. You should save this guide so that you can refer back to instructions on specific fax features - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 10
Send Fax Driver Guide (on CD) ● Phone cord(s) (cords vary depending on the country/region) NOTE: The Send Fax Driver allows a user to send a fax directly from their PC to a network connected MFP. Installation of this driver is optional. (See Send Fax Driver Guide on the CD for further instructions - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 11
panel. If the fax accessory has just been installed but has not been configured, the fax icon is grayedout and (depending on the MFP model) may have Not Configured written across it. If this occurs, the fax accessory needs to be configured, see Required fax settings on page 4. ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 12
legal requirement for fax. Fax Configuration Wizard The Fax Configuration Wizard guides users through a step-by-step procedure to configure fax settings that wish to use analog fax when LAN fax is enabled, use the HP MFP Digital Sending Software Configuration Utility to disable LAN fax. Set or verify - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 13
be set for the fax accessory to operate. If this is the first time you are powering up the printer, you will be prompted for this information. Set, verify, or change the MFP/fax country/region 1. On the control panel, scroll to and touch the Administration icon to open the Administration menu - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 14
7. Touch the text box to display the keyboard. 8. Using the keyboard, type the phone number, and then touch OK. 9. Touch Save to save the header phone number. 10. Touch Company Name and repeat the process. 6 Chapter 1 Setup ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 15
2 Set fax settings This chapter describes the configuration settings for the MFP fax accessory that you access through the fax menu on the control panel. In addition to the control panel, you can access these settings through - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 16
guide. 5. After you have made changes to the settings, click OK to accept the settings. HP Web Jetadmin To access the MFP analog-fax settings by using HP Web Jetadmin, perform the following steps. For detailed information about HP Web Jetadmin, see the HP Web Jetadmin Reference Manual. 1. Start HP - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 17
you can also configure multiple devices. For more information about the HP MFP Digital Sending Software Configuration Utility, see the HP MFP Digital Sending Software User Guide or the HP MFP Digital Sending Software Support Guide. NOTE: Depending on the capabilities and settings of your fax method - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 18
Send fax settings Set the dial tone detection The detect dial tone setting determines whether the fax checks for a dial tone before sending a fax. Set the dial tone detection 1. On the control panel, scroll to and touch the Administration icon to open the Administration menu. 2. Scroll to touch - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 19
Set the dialing mode 1. On the control panel, scroll to and touch the Administration icon to open the Administration menu. 2. Scroll to touch Initial Setup to open the initial setup menu. 3. Touch Fax Setup to open the fax setup menu. 4. Touch Fax Send Settings and use the down arrow key to scroll - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 20
Set the redial-on-busy setting 1. On the control panel, scroll to and touch the Administration icon to open the Administration menu. 2. Scroll to touch Initial Setup. 3. Scroll to touch Fax Setup. 4. Touch Fax Send Settings and use the down arrow key to scroll to Redial on Busy. 5. Touch the text - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 21
resolution setting determines the maximum resolution supported by the receiving fax. The dpi than previous MFP model default resolution settings. For example, previous MFP models had codes The billing-code setting, when enabled, prompts the user to enter a number when sending a fax. This number - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 22
. However, JBIG might cause compatibility problems when communicating with some older fax machines that the scanner uses when the MFP scans your original. Sharpness enhances the setting If you are faxing a document that is printed on colored paper, you can enhance your fax copy quality by removing - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 23
Setup. 3. Scroll to and touch Fax Number Confirmation. 4. Touch Enable. 5. Touch Save. Activate Fax Number Speed Dial Matching If this feature is enabled, the MFP tries to match any fax number entered with existing entries in the speed dial list. If a match is found, you can confirm the match and - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 24
Activate Fax Number Speed Dial Matching 1. On the control panel, touch the Administration icon to open the Administration menu. 2. Scroll to and touch Initial Setup and then Send Setup. 3. Scroll to and touch Fax Number Speed Dial Matching. 4. Touch Enable. 5. Touch Save. 16 Chapter 2 Set fax - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 25
NOTE: The default setting range for rings-to-answer is country/region-specific. Set the number of rings-to-answer 1. On the control panel, touch size to print a fax, the MFP determines the closest page size that matches the intended size from sizes available in the MFP. If the fit-to-page setting - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 26
. 6. Touch Save. Set the paper tray The paper tray setting selects the MFP paper tray to pull paper from for printing faxes. Set the paper tray paper tray value. Set the destination bin The destination bin setting specifies the MFP output bin to receive the printed fax. Set the output bin NOTE: Some - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 27
and retain the numbers. Initiate polling receive Some fax machines can hold a fax until another fax machine requests that the fax be sent. When an MFP polls another fax machine that is holding a fax and requests that the held fax be sent to the - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 28
stored fax is being held at the fax machine dialed, that fax is transmitted to the mfp and printed. If no fax is held, a No Fax is Available message will be displayed. If the fax machine does not support the polling feature, a Poll Invalid error message will be shown. Changing notification settings - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 29
fax accessory can request that the error portion of the fax be sent again. You should turn off error correction only if you are having trouble sending or receiving a fax and if you are willing to accept the errors in the transmission. Turning off the setting might be useful when you - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 30
Set the modem volume 1. On the control panel, scroll to and touch the Administration icon to open the Administration menu. 2. Scroll to and touch Initial Setup to display the Initial Setup menu. 3. Touch Fax Setup to display the Fax Setup menu. 4. Touch Fax Send Settings to display the Fax Send - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 31
Set the ringer volume 1. On the control panel, scroll to and touch the Administration icon to open the Administration menu. 2. Scroll to and touch Initial Setup to display the Initial Setup menu. 3. Touch Fax Setup to display the Fax Setup menu. 4. Touch Fax Receive Settings to display the Fax - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 32
24 Chapter 2 Set fax settings ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 33
3 Use Fax This chapter provides information about fax setup, sending faxes, and receiving faxes in the following sections: ● Fax feature screen ● Status message bar ● Send a fax ● Canceling a fax ● Receiving faxes ● Creating and deleting speed dial lists ● Assigning speed dial lists to one-touch - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 34
Fax feature screen The Fax feature screen is used to send faxes. To access this screen, press the FAX icon displayed on the control panel Home screen. Figure 3-1 Fax feature screen 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 26 Chapter 3 Use Fax Home Key - return to main screen Send Fax - press - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 35
1 When the Recipient Number Entry Box is pressed, a pop up is displayed which includes the PIN button for adding special character brackets ([ ]) to hide a PIN number, and a Pause button to insert a comma for a two second pause. See the figure below: Figure 3-2 Recipient number entry box ENWW Fax - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 36
Status message bar While sending and receiving faxes, status information will display in the status bar located at the top of some touch screens. This status includes such information as: Ready, Receiving call, Page sent, and others. 28 Chapter 3 Use Fax ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 37
manually. ● Enter number(s) using speed dial. ● Enter number(s) using the phone book (available only if HP MFP icon. You may be prompted to type a user name and password. 3. Touch More Options. a background that might be a result from copying color paper. ● Notification changes how you are notified - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 38
as changing notification or 1-sided to 2-sided), a Processing Job screen displays asking "Would you like to keep your current settings?". If you press Yes, the MFP returns you to the Fax screen and the settings you made are retained. This allows you to send another fax using the same settings. If - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 39
keep your current settings?". If you press Yes, the MFP returns you to the Fax screen and the settings the FAX icon. You may be prompted to type a user name and password. 3. Touch Settings. Verify that the background that might be a result from copying color paper. 5. When all settings are completed - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 40
not display. To configure the MFP for use with the HP MFP Digital Sending Configuration software, see the HP MFP Digital Sending Software User Guide or the HP MFP Digital Sending Software Support Guide. Also, when Authentication is enabled from the HP MFP Digital Sending Configuration software, your - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 41
complete a name search of the fax phone book that is supplied through the Digital Sending Service (DSS) and the Address Book Manager (ABM). Check the HP Web site to determine if firmware updates are available for your MFP model. NOTE: If you are not using DSS, the fax phone book does not appear - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 42
Canceling a fax Cancel the current fax transmission The Cancel Current Transmission menu item only appears if an outgoing fax call is in progress. NOTE: The cancel operation may require up to 30 seconds to complete. 1. On the control panel, press the red Stop button to display the Cancel Fax menu. - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 43
Receiving faxes When the fax accessory receives incoming faxes, it stores them in memory before printing. After the entire fax is stored, it is printed and then deleted from memory. Faxes print when received unless Schedule Printing of Faxes is enabled. If Schedule Printing of Faxes is enabled, all - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 44
Creating and deleting speed dial lists Speed dial allows you to assign a speed dial name to a single number or a group of numbers and then send a fax to that number or numbers by selecting the speed dial name. Create a speed dial list 1. On the control panel, touch the FAX icon to display the Fax - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 45
6. Touch OK to return to the Speed Dials screen. 7. Touch OK to return to the Fax screen. Add a number to an existing speed dial list 1. On the control panel, touch the FAX icon to display the Fax screen. 2. Touch Speed Dials to display the Speed Dial screen. 3. Touch the Speed Dial number of the - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 46
Assigning speed dial lists to one-touch keys The one-touch keypad allows you to send a fax to a speed dial list simply by touching a one-touch key. However, before using the one-touch keys, you must create a speed dial list and assign the speed dial name to a one-touch key. Clear or reassign speed - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 47
Report does not print for voice calls. NOTE: A Fax Call Report only generates Job numbers for final attempts. If one of these reports is printed manually from the menu and the last call was neither the final attempt nor a Voice call the Job number will be zero. Fax Activity Log Voice - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 48
existing PIN. CAUTION: Always save your PIN in a secure place. If you lose your PIN, you must contact HP Service Support for information about how to reset the PIN. For more information, see HP Customer Care on page 69. 1. On the control panel, scroll to and touch the Administration icon to open the - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 49
Set fax forwarding Use the forward fax setting to forward all received faxes to another fax number. When forward fax is enabled, the receiving MFP prints the fax (if fax printing is disabled, the fax prints when the printing is enabled), and also forwards the fax to the fax forward - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 50
information about this feature, see the Retrieve Job menu description in the MFP user guide. NOTE: Retrieved stored faxes can be accessed by entering the Fax the Fax Printing feature changed with the release of the HP LaserJet CM6040/CM6030 MFP Series. The key differences are how call reports, T.30 - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 51
to create one. NOTE: Always save your PIN in a secure place. If you loose your PIN, you must contact HP Service Support for information on how to reset the PIN. For more information, see HP Customer Care on page 69. 6. Scroll to and touch Fax Printing Mode. 7. Select a fax printing mode: ● Scroll to - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 52
e. Type a value (1-59) for the minutes, and then touch OK. f. Touch Save to save the minutes setting. g. Touch AM or PM. h. A prompt appears asking to apply the changes to all scheduled days. Touch Yes, to apply the changes to all scheduled days, or touch No to apply the changes only to the - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 53
is more sensitive to a VoIP environment. The following are suggested changes in settings for the Analog Fax Accessory 300 when it is connected to a VoIP service: ● Start off with the fax set in V.34 mode and with Error Correction Mode (ECM) turned on. The V.34 protocol handles any changes in - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 54
46 Chapter 3 Use Fax ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 55
this chapter to troubleshoot general fax issues. Before you can use your fax accessory, you must complete the following tasks: ● Select a location ● Set the date, time, and fax header When the fax accessory is installed for the first time, the settings must be entered manually by the administrator - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 56
problems you are encountering: ● Are you using the phone cord supplied with the fax accessory? This fax accessory has been tested with the supplied phone cord to meet RJ11 specifications or send faxes. NOTE: The phone line should be for mfp fax use only and not shared with other types of telephone devices - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 57
/ ENABLED1 The analog-fax accessory is installed and ready. OPERATIONAL / DISABLED1 The fax accessory is installed and operational, however, HP Digital Sending utility has either disabled the MFP fax feature or has enabled LAN fax. When LAN fax is enabled, the analog-fax feature is disabled. Only - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 58
. If the status is DAMAGED and the card is installed correctly, the card might need to be replaced. Contact your HP service representative for service, see HP Customer Care on page 69. The MFP is not displaying the fax menus. Cause LAN fax is enabled. Solution This is normal operation. When the - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 59
manually on page 29, or refer to Page Content mode in the MFP user guide. Pressed the Cancel button on the MFP -down menu. For more information, see HP Web Jetadmin on page 8. The header is . If there is a jam, see the MFP user guide for instructions on clearing jams. The volume for sounds coming - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 60
problems line is working. A voice-messaging service might be interfering with the fax accessory's ability setting described under Send a fax - enter number(s) manually on page 29. If there is a poor phone- for errors. Faxes are not printing on the MFP. Cause There is no media in the media - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 61
toner or runs out of toner. Any faxes received are stored in memory and print after the toner has been replaced. For other MFP printing problems, see the MFP user guide. Incoming voice calls usually show up in the call report as a Communication Error (17) As these are voice calls and not a fax error - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 62
Use the table in this section to solve problems that might occur when sending faxes. Problem Cause Solution Faxes quit during sending. The fax machine to which you are sending might be log, and check the Result column for jobs with a Pending designation. 54 Chapter 4 Solve fax problems ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 63
the T.30 Protocol Trace (see Service settings on page 63). Print one of these three reports to obtain the error code. A detailed description of the error codes and the appropriate action can be found at http://www.hp.com by searching for the Q3701A or HP LaserJet MFP Analog Fax Accessory 300. ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 64
fax was not completed due to a busy telephone number at the receiving end. Further troubleshooting information is available in the HP MFP Analog Fax 300 User Guide (available at http://www.hp.com/go/mfpfaxaccessory300). Persistent error messages with numeric codes different than those listed here - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 65
0 17 or 36 Description Action(s) Fax was cancelled by user at None. control panel of MFP. Fax sent successfully. None. The receiving fax machine is busy if the error from the internal fax modem persists, contact service. to MFP. Lost telephone connection Try resending the fax. between sender - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 66
lines. persists, contact service. Out of RAM memory on MFP. If error persists, may need to add additional RAM memory to MFP. Corrupted fax - the Fax failure; this includes all non-specific failures. Have fax resent; if the error persists, contact service. A power failure occurred during the fax - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 67
No to disable printing a thumbnail on the report. 6. Touch Fax Call Report to print the fax call report. 7. Touch Auto Print to set when the printer prints the Fax Call Report. ● Touch Never auto print to never print a Fax Call Report. NOTE: If you select Never auto print, you will have - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 68
log periodically (at least every 500 faxes) and then clear it. To print the fax activity log, complete the following steps. 60 Chapter 4 Solve fax problems ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 69
Print the fax activity log 1. On the control panel, scroll to and touch the Administration icon to open the Administration menu. 2. Scroll to and touch Information. 3. Scroll to and touch Fax Reports then Fax Activity Log. (Prints report) Printing the billing code report The billing code report is a - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 70
Administration menu. 2. Scroll to and touch Information. 3. Scroll to and touch Fax Reports. 4. Touch Speed Dial List to print the report. 62 Chapter 4 Solve fax problems ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 71
beyond the scope of most users. However the report contains detailed error codes and other information that might be useful in troubleshooting a particular problem related to sending or receiving a FAX. The report contents might be requested by an HP service representative when trying to determine - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 72
by an HP technical support agent as adjustment procedures associated with it is beyond the scope of this guide. These selections are located under the Administration > Initial Setup > Fax Setup > Fax Send Settings > TCF Extend. Select Custom to activate the menu selection for a specific value. 64 - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 73
Firmware upgrades The firmware on the HP LaserJet MFP Analog Fax Accessory 300 can be updated. Fax firmware updates will occur as part of an overall MFP firmware update. For additional information about MFP firmware updates, refer to MFP service documentation. NOTE: To update the fax firmware, go to - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 74
66 Chapter 4 Solve fax problems ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 75
A Service and support ENWW 67 - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 76
Hewlett-Packard limited warranty statement HP PRODUCT HP LaserJet MFP Analog Fax Accessory 300 DURATION OF LIMITED WARRANTY 1 year, Limited Warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 77
accessory issues can be found at http://www.hp.com/go/mfpfaxaccessory300. Go to the Support site and search for HP LaserJet MFP Analog Fax Accessory 300. This Web site includes troubleshooting help, information about fax maintenance and use, manuals, FAQs, software updates, and more. NOTE: Check the - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 78
70 Appendix A Service and support ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 79
B Specifications This chapter contains specifications for the fax accessory. The sections described here include: ● Fax accessory product specifications ● Replacement parts and accessories ENWW 71 - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 80
Fax accessory product specifications Environmental specifications Operating environment Storage environment Fax specifications Fax compatibility Phone connector Compression methods Transmission speeds and standards supported Modem speed Speed dialing Fax resolution, (send and receive) ● - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 81
Replacement parts and accessories You can obtain replacement parts for the fax accessory by contacting your sales representative or your Hewlett-Packard dealer. ENWW Replacement parts and accessories 73 - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 82
74 Appendix B Specifications ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 83
C Regulatory Information This section contains the following regulatory information: ● Environmental Product Stewardship Program ● Declaration of conformity ● US Federal Communications Commission ● Canadian Department of Communications ● Other regulatory information ENWW 75 - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 84
your local city office, your household waste disposal service or the shop where you purchased the product. For more information See http://www.hp.com/go/environment or http://www.hp.com/hpinfo/community/environment/ for more information about HP's environmental programs, which include the following - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 85
HP LaserJet MFP Analog Fax Accessory Regulatory Model Number:2) Product Numbers Product Options BOISB-0308-00 Q3701-60001, Q3701-60002, Q3701-60004, Q3701-60022 All conforms to the following Product Specifications which case the user may be required -Packard Sales and Service Office or Hewlett- - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 86
used in accordance with the instruction manual, may cause harmful interference to fax accessory that are not expressly approved by HP could void the user's authority to operate this equipment. NOTE: No: Ringer Equivalence: Modular Jack (USOC): Service Center in USA: Multi-Tech Systems, Inc. - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 87
necessary modifications in order to maintain uninterrupted service. If trouble is experienced with this equipment, please contact HP customer service by using the contact information provided in the Customer Support section of this manual for troubleshooting, repair and (or) warranty information. If - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 88
not guarantee the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made by - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 89
support pulse dialing. Use of pulse dialing, when this equipment is connected to the same line as other equipment, may give rise to 'bell tinkle' or noise and may also cause a false answer condition. Should such problems occur, the user should not contact the Telecom Faults Service 's Specifications: - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 90
For automatic calls to different numbers: ● The equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another. For automatically answered incoming calls: ● The equipment - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 91
colored configuration remote 8 contacting HP 69 customer support 69 D dark/light 8 environmental specifications 72 error codes fax number speed dial matching 16 feeding problems 51 firmware upgrades 65 fit-to-page settings 4 MFP. See multifunction product modem speed 52, 72 multifunction product 1 - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 92
phone book numbers 32 service settings 63 settings billing specifications 72 speed dial creating 36 delete 36 list report 62 stamp received faxes 17 status message bar 28 status, fax accessory page 49 storage, environment 72 support 69 T T.30 Trace report 63 tone dialing setting 11 troubleshooting - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 93
- HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Fax Guid - Page 94