HP Color LaserJet CM6030/CM6040 HP Color LaserJet CM6040/CM6030 MFP - Send Fax
HP Color LaserJet CM6030/CM6040 - Multifunction Printer Manual
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HP Color LaserJet CM6030/CM6040 manual content summary:
- HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 1
HP Color LaserJet CM6040/CM6030 MFP Series - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 2
- HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 3
HP Color LaserJet CM6040/CM6030 MFP Series Analog Fax Accessory 300 Send Fax Driver Guide - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 4
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 5
if the MFP supports the MFP Send Fax driver 3 Upgrading the MFP firmware and downloading the driver 3 Verifying that the MFP e-mail feature is configured (optional 5 Configuring the billing-code feature (optional 5 Installing the driver ...5 Uninstalling the HP MFP Send Fax driver 27 2 Faxing - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 6
Setting the preview preference ...61 Setting the fax driver printer preferences 62 Setting the billing-code configuration 64 4 Troubleshooting Functional errors ...66 The test page does not ...72 PC fax feature may be disabled at the MFP warning 72 Error messages ...73 Index ...77 iv ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 7
, the driver can be accessed by printing to the MFP Send Fax driver. This guide describes the fax functions that are included with the MFP Send Fax driver and provides instructions about the following tasks: ● Install the fax driver ● Send faxes ● Configure fax settings ● Troubleshoot problems ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 8
Fax Accessory 300 must be installed in the MFP before installing the MFP Send Fax driver. See the HP LaserJet MFP Analog Fax Accessory 300 Fax Guide for more information about installing this hardware. Network The MFP Send Fax driver must be used on a network printer. It is not intended to be used - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 9
Installing the MFP Send Fax driver This section provides instructions about the following tasks: ● Determining if the MFP supports the MFP Send Fax driver ● Upgrading the MFP firmware and downloading the driver ● Verifying that the MFP e-mail feature is configured (optional) ● Configuring the - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 10
Select operating system pane when you click Back, see step 2 for instructions about navigating to it. b. In the Select operating system pane, click the appropriate operating system. NOTE: The MFP Send Fax driver is supported in Windows 2000, Windows XP, Windows XP Professional x64, Windows Server - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 11
has been sent by using the MFP Send Fax driver. NOTE: The e-mail notification feature is optional. See the appropriate MFP user guide for instructions about configuring the e-mail function. Configuring the billing-code feature (optional) HP MFP Send Fax supports the use of billing codes when sending - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 12
. Click Next. NOTE: Select Local printer attached to this computer to install the MFP Send Fax driver on a network printer. The printer name is HP MFP Send Fax when the driver is installed on a local printer. If you select A network printer, or a printer attached to another computer, then the - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 13
7. In the Use the following port drop-down menu, select the name or IP address of the MFP. Click Next and then go to step 13. ENWW Installing the MFP Send Fax driver 7 - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 14
8. If your computer is not connected to the MFP, select Create a new port under Select a Printer Port. 9. In the Type of port drop-down menu, select Standard TCP/IP Port. Click Next. 8 Chapter 1 Setting up ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 15
10. In the Add Standard TCP/IPPrinter Port Wizard dialog box, click Next. ENWW Installing the MFP Send Fax driver 9 - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 16
11. Under Add Port, type the MFP printer name or IP address in the Printer Name or IP Address text box and then click Next. NOTE: The default port name is the name that you typed in the Printer Name or IP Address text box. You can change this name by typing a new name in - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 17
13. Under Install Printer Software, click Have Disk. 14. In the Install From Disk dialog box, click Browse. 15. Browse to and select the MFP Send Fax driver .INF file extracted in step 1. NOTE: Two versions of the .INF file are available: a 32-bit version for Windows 2000, Windows XP, and Windows - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 18
17. Click OK. 18. Under Install Printer Software, click Next. 12 Chapter 1 Setting up ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 19
19. In the Printer name text box under Name Your Printer, type a name for the printer. The default printer name is HP MFP Send Fax. 20. Click Next. ENWW Installing the MFP Send Fax driver 13 - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 20
, click Next. NOTE: You can share the printer by selecting Share name on the Printer Sharing window. The MFP Send Fax driver is then available for a Point-and-Print connection. Some features, such as fax preview, are not available if the driver is accessed by using a Point-and-Print connection - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 21
NOTE: Selecting Yes to print a test page sends a fax. No page is printed. a. In the Completing the Add Printer Wizard dialog box, click Finish to complete the wizard and continue sending a test fax. ENWW Installing the MFP Send Fax driver 15 - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 22
b. In the HP MFP Send Fax dialog box, click the Fax Job tab. NOTE: The Setup information is not required to send a test page. To set the default sender information and fax settings for all faxes, see Configuration on page 53. 16 Chapter 1 Setting up ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 23
c. In the Fax Number text box under Fax To, type the fax number where the test page will be sent, click To -> to enter the number in the Fax Recipients list. d. Click Send. ENWW Installing the MFP Send Fax driver 17 - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 24
on the Fax Job tab. To install the driver in Windows Vista 1. In Windows Explorer, double-click the downloaded MFP Send Fax driver executable file to extract the driver files. 2. Click Start, click Control Panel, and then click Printer. NOTE: The Printer menu is located under the Hardware and Sound - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 25
5. Under Choose a local or network printer, click the Add a local printer button. NOTE: Select Choose a local or network printer to install the MFP Send Fax driver on a network printer. The printer name is HP MFP Send Fax when the driver is installed on a local printer. If you select Add a network, - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 26
7. In the Use an existing port drop-down menu, select the name or IP address of the MFP. Click Next and then go to step 12. 20 Chapter 1 Setting up ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 27
8. If your computer is not connected to the MFP, select Create a new port under Choose a printer port. 9. In the Type of port drop-down menu, select Standard TCP/IP Port. Click Next. ENWW Installing the MFP Send Fax driver 21 - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 28
or IP address, type the MFP printer name or IP address in the Hostname or IP address text box and then click Next. NOTE: The default port name is the name that - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 29
In the Install From Disk dialog box, click Browse. 13. Browse to and select the MFP Send Fax driver .INF file extracted in step 1. NOTE: Two versions of the .INF file are available: does not contain information about your printer. 14. Click Open. ENWW Installing the MFP Send Fax driver 23 - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 30
15. Click OK. 16. Under Install the printer driver, click Next. 24 Chapter 1 Setting up ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 31
17. In the Printer name text box the default name HP MFP Send Fax is displayed. You can change this name by typing a new name in the text box. 18. Click Next. ENWW Installing the MFP Send Fax driver 25 - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 32
19. A screen with a test page option is displayed. To send a test fax to another machine, click Print a test page NOTE: Although the button option is labeled Print a test page, no page is printed locally. 20. Click Finish. 26 Chapter 1 Setting up ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 33
Uninstalling the HP MFP Send Fax driver To uninstall the MFP Send Fax driver, use the following steps: To uninstall the MFP Send Fax driver in Windows XP 1. Click Start, click Settings, and then click Printers and Faxes. 2. In the Printers and Faxes window, right-click the MFP printer where MFP Send - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 34
28 Chapter 1 Setting up ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 35
2 Faxing This chapter provides information about sending faxes and using the MFP Send Fax phone book: ● Sending a fax to a single recipient ● Sending a fax to multiple recipients ● Sending a fax by using the phone book ● Canceling a fax job ● Inserting - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 36
software program in which it was created. 2. Click File and then click Print. 3. Select the HP MFP Send Fax driver from the list of printers. 4. Click OK or Print. NOTE: Click the button that sends a document to the printer. This might not be labeled the same way in all programs. 5. Under Fax To in - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 37
the values in the Recipient Name, Fax Number, and Company Name text boxes. 7. The default cover page information appears under Include With Fax in the HP MFP Send Fax dialog box. This information can be changed for any individual fax job. NOTE: To set the default cover page settings for all faxes - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 38
Setup tab, a preview of the fax job appears. Review the fax for accuracy. NOTE: The preview function is you can use to connect, print, or fax to a remote printer without using installation disks. Files and configuration information are automatically downloaded from driver. 32 Chapter 2 Faxing ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 39
software program in which it was created. 2. Click File and then click Print. 3. Select the HP MFP Send Fax driver from the list of printers. 4. Click OK or Print. NOTE: Click the button that sends a document to the printer. This might not be labeled the same way in all programs. 5. Under Fax To in - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 40
-code feature is enabled, type the billing code under Billing Information in the HP MFP Send Fax dialog box. The billing code can be changed for any individual preview preferences, click Send. NOTE: Click the Setup tab on the HP MFP Send Fax dialog box to view the sender, fax quality, notification, - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 41
tab, a preview of the fax job appears. Review the fax for accuracy. NOTE: The preview function can use to connect, print, or fax to a remote printer without using installation disks. Files and configuration information are automatically downloaded driver. ENWW Sending a fax to multiple recipients 35 - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 42
software program in which it was created. 2. Click File and then click Print. 3. Select the HP MFP Send Fax driver from the list of printers. 4. Click OK or Print. NOTE: Click the button that sends a document to the printer. This might not be labeled the same way in all programs. 5. Under Fax To in - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 43
field, click OK. NOTE: The maximum number of fax recipients is 100. 8. The default cover page information appears under Include With Fax in the HP MFP Send Fax dialog box. This information can be changed for any individual fax job. NOTE: To set the default cover page settings for all faxes, - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 44
fax recipients with the default sender, fax quality, notification information, and preview preferences, click Send. NOTE: Click the Setup tab on the HP MFP Send Fax dialog box to view the sender, fax quality, notification, and preview settings. This information can be changed for any individual fax - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 45
tab, a preview of the fax job appears. Review the fax for accuracy. NOTE: The preview function can use to connect, print, or fax to a remote printer without using installation disks. Files and configuration information are automatically driver. ENWW Sending a fax by using the phone book 39 - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 46
Canceling a fax job 1. On the MFP control panel, press the red Stop button. NOTE: A menu displays that lists the active jobs that can be canceled. 2. Select the desired item to cancel and touch OK. 40 Chapter 2 Faxing ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 47
Inserting special characters in the fax number The Fax Number text field accepts special characters in addition to the numbers 0 through 9. Table 2-1 Special characters Special Character Function - Use a hyphen in the fax number to make the number easier to read. ( ) Use parenthesis in the - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 48
tab by clicking Edit Phone Book. To populate the phone book, use the following steps: 1. On the Fax Job tab under Fax To in the HP MFP Send Fax dialog box, click the book icon. This opens the Add Recipients from Phone Book dialog box. 42 Chapter 2 Faxing ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 49
2. In the Add Recipients from Phone Book dialog box click Edit Phone Book. This opens the Edit Phone Book dialog box. In the Edit Phone Book dialog box, click Add Entry to open the Add Entry to Phone Book dialog box. Type the recipient name, fax number, and company name, and then click OK. 3. Click - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 50
step 3 of this procedure. To add a group to the phone book, use the following steps: 1. On the Fax Job tab under Fax To in the HP MFP Send Fax dialog box, click the book icon. This opens the Add Recipients from Phone Book dialog box. 2. In the Add Recipients from Phone Book - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 51
To remove names from the phone book, use the following steps: 1. On the Fax Job tab under Fax To in the HP MFP Send Fax dialog box, click the book icon. This opens the Add Recipients from Phone Book dialog box. ENWW Editing the phone book 45 - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 52
2. In the Add Recipients from Phone Book dialog box, highlight a name in the list and click Edit Phone Book. 46 Chapter 2 Faxing ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 53
3. In the Edit Phone Book dialog box, select the name that you want to delete and then click Delete. Verify the delete in the CONFIRM dialog box. Clicking Yes permanently deletes this entry from the Phone Book. Editing names in the phone book NOTE: You can edit names in the phone book on the Fax - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 54
To edit names in the phone book, use the following steps: 1. On the Fax Job tab under Fax To in the HP MFP Send Fax dialog box, click the book icon. 48 Chapter 2 Faxing ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 55
the Recipient Name, Fax Number, and Company Name as needed and click OK. This returns you to the Edit Phone Book dialog box. NOTE: To review contact information before sending the fax, select a name in the Edit Phone Book dialog box and click Details. The Details dialog box opens. Verify the - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 56
Exporting phone book entries to a comma-separated values (CSV) formatted file You can export contact information from the phone book to a .CSV file. 1. You can export names from the phone book from the Fax Job or the Setup tab. ● Fax Job tab: Click the book icon and then click Edit Phone Book in the - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 57
Importing phone book entries from a CSV formatted file You can import contact information to the phone book from a properly formatted CSV file. When importing from a CSV file, the software assumes that the first record in the file is a header record so the contents of the first record are not - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 58
Report does not print for voice calls. NOTE: A Fax Call Report only generates Job numbers for final attempts. If one of these reports is printed manually from the menu and the last call was neither the final attempt nor a Voice call the Job number will be zero. Fax Activity Log Voice - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 59
for the MFP Send Fax driver by using the Edit Defaults button on the Setup tab: ● Setting the sender information ● Setting the fax quality ● Setting the notification settings ● Setting the cover page information ● Setting the preview preference ● Setting the fax driver printer preferences ● Setting - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 60
Setting the sender information The default sender information is included on all faxes that you send by using the MFP Send Fax driver, including cover pages. The sender information can be changed for individual faxes by using the text fields on the Setup tab. NOTE: To apply any - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 61
. The changes are saved, but the information does not appear in the dialog box. To show the new information, exit from the MFP Send Fax driver and then restart the driver. 3. Click OK. NOTE: To set all of the default information at the same time, select the fax quality, notification, cover page, and - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 62
Setting the fax quality The fax quality setting defines the resolution that the MFP uses to send the fax. The following are the available quality settings: ● Standard: 200 x 100 dots per inch (dpi) ● Fine: 200 x 200 dpi ● Superfine: 300 x - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 63
. ● On Error: notification is sent when an error occurs. 3. Select the type of notification to send: ● Print: notification is printed on the default printer. ● E-mail: notification is sent in an e-mail message. Type the e-mail address in the E-mail Address text box. ENWW Setting the notification - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 64
NOTE: The e-mail function must be configured on the MFP in order to receive an e-mail notification. 4. Click OK. NOTE: To set all of the default information at the same time, select the sender information, - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 65
Setting the cover page information Standardize the look of the fax cover page by using a default cover page. Fields are available for notes, a subject line, and a company logo or other image. The cover-page settings can be modified on the Fax Job tab for individual fax jobs. To change the cover page - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 66
NOTE: To set all of the default information at the same time, select the sender information, fax quality, notification, and preview settings and then click OK. NOTE: When cover page is used with multiple recipients, the preview will only show the cover page for the first recipient. However, the - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 67
Setting the preview preference The preview preference can be set to automatically preview every fax job before it is sent. To preview every fax job before it is sent, use the following steps: 1. On the Setup tab, click Edit Defaults. 2. Under Preview in the Default Settings dialog box, select Show - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 68
To set the basic MFP Send Fax driver printing options through Windows, use the following steps: 1. Click Start, click Settings, and then click Printers and Faxes. 2. On the Printers and Faxes window, right-click HP MFP Send Fax and then click Printing Preferences. 3. In the HP MFP Send Fax Document - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 69
to check the status of the printer and supplies or to start the embedded Web server. The Services tab options only appear if the MFP Send Fax driver is connected to a valid TCP/IP port. NOTE: See the appropriate MFP user guide for more information about the Embedded Web server. 5. To save any - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 70
Setting the billing-code configuration HP MFP Send Fax supports the use of billing codes when sending faxes. To enable or disable the billing-code feature through the MFP control panel after the MFP Send Fax driver has been installed, use the following steps: 1. On the MFP control panel, touch - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 71
4 Troubleshooting Use the information in this chapter to troubleshoot general fax issues: ● Functional errors ● Warning messages ● Error messages ENWW 65 - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 72
See the user guide for instructions about configuring the e-mail function. To update the HP MFP Send Fax settings after enabling the e-mail feature on the MFP, use the following steps: 1. Click Start, click Settings, and then click Printers and Faxes. 2. Under Printer Tasks in the Printers and Faxes - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 73
is sent. PC FAX SEND or PC Fax Send does not appear on the MFP control panel PC FAX SEND or PC Fax Send does not appear on the MFP control panel after installing the MFP Send Fax driver. Firmware is packaged in bundles called remote firmware updates (RFUs). These bundles contain firmware - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 74
Send. 7. Touch Enabled. 8. Touch Save. If PC FAX SEND or PC Fax Send still does not appear on the MFP control panel, see the HP LaserJet MFP Analog Fax Accessory 300 Fax Guide to ensure that the analog fax accessory is configured correctly. If the analog fax accessory is configured correctly and PC - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 75
menu, select Update Now. 5. Click OK. The billing code text box does not appear If the billing-code feature was disabled at the MFP when the MFP Send Fax driver was installed, the Billing Code text box does not appear on the Fax Job tab. Enable billing codes and make the Billing code - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 76
steps: 1. Click Start, click Settings, and then click Printers and Faxes. 2. Under Printer Tasks in the Printers and Faxes window, right-click the name of the MFP and then click Properties. 3. In the HP MFP Send Fax Properties dialog box, click Device Settings. 70 Chapter 4 Troubleshooting ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 77
cannot be refreshed by using the Update Now feature. To make these setting changes take effect in a Point-and-Print installation, delete the Send Fax printer and then reinstall the printer. NOTE: The fax preview function is not available when you use Point-and-Print. ENWW Functional errors 71 - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 78
the MFP firmware has been updated to the most current version available. Determining if the MFP supports the MFP Send Fax driver on page 3 3. Verify that the PC FAX SEND or PC Fax Send feature is enabled on the MFP. Uninstalling the HP MFP Send Fax driver on page 27 72 Chapter 4 Troubleshooting - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 79
, an error message is generated that helps determine the cause of the problem. Here is a list of messages and their cause/ solution. Table at least "n" digits Cause Solution The billing code was configured on the MFP to contain a specified number of digits. This error occurs when the billingcode - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 80
Mapping dialog box, select the minimum) is not mapped to the CSV file. correct mapping for the fields that are not mapping correctly. 74 Chapter 4 Troubleshooting ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 81
Table 4-1 Error messages (continued) Duplicate group name specified Cause An identical group name exists. Solution Type in a new unique group name. Export error Cause Solution The phone book could not be exported as a result of a file-write Be sure the location where the phone book is to be - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 82
76 Chapter 4 Troubleshooting ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 83
72 I install driver in Windows Vista 18 driver in Windows XP 5 MFP Send Fax driver 5 J job preview hidden 68 M manually update settings 70 MFP Send Fax driver configure 1, 53 determine if supported 3 download driver 3 install instructions 3, 5 PC FAX SEND 67 problem solving 65 troubleshoot 65 ENWW - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 84
61 printer preference configure 62 problem solving 65 reports Fax Activity Log 52 Fax Call Report 52 T.30 52 requirements network 2 system 2 S sender information configure 54 single fax recipient 30 special characters in fax numbers 41 supported determining drivers 3 displays 2 hardware 2 MFP Send - HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 85
- HP Color LaserJet CM6030/CM6040 | HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 86
HP Color LaserJet CM6040/CM6030 MFP Series